ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care...

17
AFPMC Citizen’s Charter AFPMC Citizen’s Charter ARMED FORCES OF THE PHILIPPINES MEDICAL CENTER VICTORIANO LUNA AVENUE, QUEZON CITY ARMED FORCES OF THE PHILIPPINES MEDICAL CENTER Victoriano Luna Avenue, Quezon City C C I I T T I I Z Z E E N N S S C C H H A A R R T T E E R R “We do what is ethical in delivering our services”

Transcript of ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care...

Page 1: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

ARMED FORCES OF THE PHILIPPINES MEDICAL CENTER

VICTORIANO LUNA AVENUE, QUEZON CITY

ARMED FORCES OF THE PHILIPPINES MEDICAL CENTER Victoriano Luna Avenue, Quezon City

CCIITTIIZZEENN’’SS CCHHAARRTTEERR

“We do what is ethical in delivering our services”

Page 2: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

PP RR EE FF AA CC EE In the pursuit of its mission and vision, the AFP Medical Center

continues to evolve and develop as the premier health service facility of

the Armed Forces of the Philippines. It exists amidst thriving

government and private health service systems that provide the

benchmark in health care delivery. Through the years, it has proven to

be capable and competitive in catering to the health needs of its patients

and the entire Armed Forces. Its services are availed of primarily by

military personnel, their dependents to include authorized civilians.

AFP Medical Center as a tertiary health care facility adheres to the

standards set by regulatory and accrediting agencies - the Department

of Health, the Philippine Health Insurance Corporation, the Philippine

Hospital Association, various Specialty and Sub-Specialty Society

Boards. The Services rendered by our healthcare personnel are

governed and guided by policies; conforming with standards, rules &

regulations set by the AFP as well as those of the Department of Health

and the Civil Service Commission.

This primer provides information about procedures in the delivery

of initial services rendered by the hospital. It serves as an easy guide to

personnel and patients who would avail of such services. It also

indicates responsible persons and offices specific to the activity or type

of service. This will provide built-in mechanisms to avoid red tape and

abuse of authority and privilege.

TTAABBLLEE OOFF CCOONNTTEENNTTSS

Mission ………………….………………………….…… 1

Vision ……………………………….………………... 2

Service Pledge …………………………..………………. 3

Frontline Services ……………………………………….. 4

Out-Patient Services ………………………. 5 - 8

Emergency Medicine Department……..…... 9 - 18

Registrar Department

(Admission and Disposition Section)…….. 19 - 25

Feedbacks / Comments ………………………..…… 26

Sample of Suggestions/Comments Form ………….. 27

AFPMC Anti-Red Tape Committee …………………… 28

Page 3: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

MM II SS SS II OO NN

“Provide tertiary medical care to its

patients and health service support

to the AFP and its national mandate”

VV II SS II OO NN

“A Modernized, Responsive,

Efficient and Cost Effective

Health Service Organization”

2 1

Page 4: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

SS EE RR VV II CC EE PP LL EE DD GG EE We Pledge:

To achieve outstanding performance of duty and

accomplishment of the mission;

To observe prompt and efficient delivery of service to our

clientele;

To observe transparency and openness with regards to

dealings and transactions;

To exercise duties and responsibilities with high sense of

morality and discipline;

To observe and conform to accepted principles of right

conduct being observed in the AFP;

To obey the duly constituted authority and abide by laws,

legal orders, good morals, good customs and promote order

and public safety;

To represent the organization with pride, honor and dignity;

To have an effective redress mechanism.

OOUURR FFRROONNTTLLIINNEE SSEERRVVIICCEESS

OUTPATIENT DEPARTMENT

EMERGENCY MEDICINE DEPARTMENT

REGISTRAR DEPARTMENT

(Admission and Disposition Section)

4 3

Page 5: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

WWHHOO MMAAYY AAVVAAIILL OOFF TTHHEE SSEERRVVIICCEESS

(a) Military personnel in the active service and their direct dependents;

(b) Active members of the Citizens Armed Forces Geographical Units (CAFGU);

(c) Probationary Officers of the AFP Cadets (PMA, OCS, PAF Flying School: ROTC Cadets/Cadettes on Summer Camp Training), Candidate Soldiers while undergoing military training and Reservist on Annual Active Duty Training (AADT)/Assembly or Mobilization Test;

(d) Persons in military custody or confinement; (e) Informers, Guides and Civilian Volunteers while actually

working with AFP; (f) Civilian Employees of the Office of the Secretary of National

Defense and AFP; (g) Surviving Spouse and their Direct Dependents; (h) Veterans as determined by the Secretary of National Defense; (i) PNP personnel who sustained injuries while supporting AFP

personnel during Counter-Insurgency (COIN) Operations; (j) Other Civilian Patients whose treatment or admission in AFP

Medical and Dental Facilities/Clinics are authorized or directed by the Commander-in-Chief, AFP, Secretary of National Defense, or the Chief of Staff, AFP and patients whose illness are exceptional educational value to the AFP Medical/Dental profession as determined by The Surgeon General, AFP / The Chief Dental Service, AFP.

5 6

Page 6: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

OUT PATIENT DEPARTMENT

CONSULTATION Schedule:

Monday-Friday / 0800H-1200H / 1330H-1700H What are the Requirements:

Valid Military/Dependent/Civilian Employee/ CAFGU ID

For Reservist – Reservist ID with AADT Order Authority and Special Orders for Cadets/Civilian Volunteer

Duration:

25 minutes if with no Ancillary Procedures 40 minutes if with Ancillary Procedures

8 7

Page 7: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

OUT PATIENT DEPARTMENT CONSULTATION (Non-Paying Patients)

CONSULTATION (Paying Patient)

STEP

PATIENTS/

CLIENTS

SERVICE PROVIDER

(Activity)

DURATION OF

ACTIVITY

(UNDER

NORMAL

CIRCUMS-

TANCES)

PERSON

IN-CHARGE

FEES

FORM

1

Patient seeking

consultation

Advise to proceed to Record

Section for issuance of records

5-10 minutes

Records Clerk

None

Medical

Records

2

Proceed to respective

section

Medicine, Surgery, Pedia, ENT,

Optha, OB-Gyne Section, etc

(Consultation/ Disposition)

10-20 minutes

Attending

Physician

None

Medical

Records

3

If no ancillary

procedure needed,

advise to proceed to

Pharmacy Svc

For issuance of medicines

5 minutes

Pharmacist

None

Prescription

4

If with ancillary

procedure

Conducts ancillary procedures as

requested by attending

Physicians

(laboratory, ECG, X-ray

etc)

15-20 minutes

( release of

results after 1

to 3 working

days waiting

period

Medical

Technologist/

Technician

None

Ancillary

Request

Form

5

If with result of

ancillary procedure,

patient to go to

Record Section to

retrieve his/her

medical records

Advise patient to proceed to

respective section e.g Medicine,

Surgery, Pedia, ENT, Optha, OB-

Gyne Section, etc for follow-up

consultation & evaluation of

result

10-20 minutes

Records Clerk/

Attending

Physician

None

Medical

Records/An

cillary

Results

6

Advise to proceed to

Pharmacy Svc For issuance of medicines 5 minutes Pharmacist None Prescription

End of Transaction

STEP

PATIENTS/

CLIENTS

SERVICE PROVIDER

(Activity)

DURATION OF

ACTIVITY

(UNDER

NORMAL

CIRCUMS-

TANCES)

PERSON

IN-CHARGE

FEES

FORM

1

Patients seeking

consultation

Proceed to Record Sec (OPD)

for

Registration/Verification

of File Nr

5-10 minutes Records Clerk None Consultation

Form

2

Proceed to 12th

FSU for payment

of consultation

fees

Issuance of Official Receipts

(OR) 5 minutes Finance Clerk

Refer to Cir

Nr 1 dtd Jan

04

OR

3

Advise to return to

Record Section

(OPD)

For issuance of medical

records upon presentation of

OR

5-10 minutes Records Clerk None

Medical

Records

4

Proceed to

respective section

Medicine, Surgery, ENT,

Optha, and OB-Gyne Section

(consultation)etc

Consultation/Disposition

10-20 minutes Attending

Physician None

Medical

Records

5

If with ancillary

procedure, advise

to proceed to 12th

FSU for payment

of work-ups

Issuance of Official Receipt

(OR)

5-10 minutes

Attending

Physician

Finance Clerk

Refer to Cir

1 Nr dtd Jan

04

Ancillary

Request Form/

(OR)

6

Proceed at

Ancillary Svc with

OR

Conducts ancillary procedures

as requested by attending

physician

(laboratory, ECG, X-ray etc)

15-20 minutes

( release of

results after 1 to

3 working days of

waiting period)

Med Tech/

Technician

None

Ancillary

Request Form

7

Once with result

of ancillary

procedure,

proceed to record

section and ask

for his/her

medical records

prior to evaluation

and consultation

Records Clerk will give

patient’s his/her medical

records then advise to

proceed to 12th FSU for

payment of consultation fee

Finance Clerk to issue OR

10-15 minutes

Records Clerk

Finance Clerk

Refer to cir

1 dtd Jan

04

Medical

records/

OR

8

Proceed to

respective section

Follow-up consultation and

evaluation of ancillary results

20 minutes

Attending

Physician

Medical

records/

Ancillary results

End of Transaction

10 9

Page 8: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

EMERGENCY MEDICINE DEPARTMENT

CONSULTATION / TREATMENT Schedule: 24 Hours Daily What are the Requirements:

Valid Military/Dependent/Civilian Employee/ CAFGU ID

For Reservist – Reservist ID with AADT Order Authority and Special Orders for Cadets/Civilian Volunteer

12 11

Page 9: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

EMERGENCY MEDICINE DEPARTMENT A. ADMISSION OF ACTIVE MILITARY PATIENT AT ER-OBS

STEP

PATIENTS/

CLIENTS

SERVICE PROVIDER

(Activity)

DURATION OF

ACTIVITY (UNDER

NORMAL

CIRCUMSTANCES)

PERSON

IN-

CHARGE

FEES

FORM

1

For emergency

consultation/

treatment:

Presents updated

military ID,

evacuation tag or

referral to ROD/

NOD

Resident on Duty

(ROD)/Nurse on Duty

(NOD) obtains clinical

history of the patient/fills-

up ER Treatment Form

ROD examines the

patient and

subsequently

accomplishes Doctor’s

Orders/ Sheet Form

ROD/ NOD checks vital

signs

NOD carries out Doctor’s

Order (diet, diagnostics

and laboratory

procedures, medications

etc.)

Records patient’s data at

Nurse’s Report

Book/PhilHealth Log

Book

20-30 minutes

30-45 minutes

10 minutes

30 minutes

5 minutes

ROD/NOD

ROD

ROD/NOD

NOD

NOD

None

None

None

None

None

Treatment Form

Doctor’s Order

Treatment Form

Treatment Form

Report

Book/PhilHealth

Log Book

2

A. A

Admission at

Observation

Room

Presents

updated ID

and other

pertinent data

for admission

at Admission &

Disposition

(A&D) Section

Patient

accomplishes

the PhilHealth

Form

NOD carries out Doctor’s

Orders

(diet, diagnostics and

laboratory procedures,

medications etc.)

A&D Section issues

clinical record cover

sheet

Prepares bed at ER-

OBS Room,

Continuously observes

assesses patients

condition for the duration

of stay in the ER-OBS

Service

ROD refers patient case

to MOD/COD

Gives final disposition on

patients case after 24hr

observation at ER-OBS

Service

30 minutes

15-20 minutes

10 minutes

24 hours

(Observation Room

confinement)

10-25 minutes

10-15 minutes

NOD

A & D Staff

NOD/NA

ROD/NOD/

MOD/COD

ROD/MOD

/COD

MOD/COD

None

None

None

None

None

None

Medical Chart

Clinical Cover

Sheet

None

Medical Chart

Medical Chart

Medical Chart

3

B. T

Trans-out to ward

ER NOD coordinates the

transfer of patient in the ward

NA/IW transports patient

to ward by wheelchair or

stretcher

5-10 minutes

10 minutes

ROD/NOD

NA/IW

None

None

Medical Chart

End of Transaction

B. DISCHARGE OF ACTIVE MILITARY PATIENT FROM ER-OBS

STEP

PATIENTS/CLIENTS

SERVICE PROVIDER

(Activity)

DURATION OF

ACTIVITY (UNDER

NORMAL

CIRCUMSTANCES)

PERSON

IN-CHARGE

FEES

FORM

1

A. Retro-evac

Patient/watcher

submits photocopies

of requirements for

discharge such as

military ID, payslip,

etc

Patient accomplishes

PhilHealth Form

Patient /watcher to

proceed to Reg Dept

to claim the

clearance slip

B. Discharge (May go

home)

Patient/watcher

submits photocopies

of requirements for

discharge such as

military ID, payslip,

etc

Patient accomplishes

PhilHealth Form

Patient /watcher

goes to Reg Dept to

claim the clearance

Slip

C.SIQ

Patient/watcher

submits photocopies

of requirements for

discharge such as

military ID, payslip,

etc

Patient accomplishes

PhilHealth Form

Patient /watcher

goes to Reg Dept to

claim the clearance

Slip

NOD does

itemized

PhilHealth billing

ROD prepares

Narrative

Summary/Prescript

ions

ROD coordinates

with specific station

hospital re retro-

evac of patient

Records patient’s

data at Nurse’s

Report

Book/PhilHealth

Log Book

NOD does itemized

PhilHealth billing

ROD prepares

Narrative

Summary/Prescript

ions/Home

Instructions

Records patients

data at Nurse’s

Report

Book/PhilHealth

Log Book

ROD/NOD

emphasizes home

instructions

NOD does itemized

PhilHealth

billing/discharge

slip

ROD prepares

Narrative

Summary/Prescript

ions/Home

Instructions

Records patients

data at Nurse’s

Report

Book/PhilHealth

Log Book

ROD/NOD

emphasizes home

instructions

10-20 minutes

20-30 minutes

15-20 minutes

5 minutes

10-20 minutes

20-30 minutes

5 minutes

20-30 minutes

10-20 minutes

20-30 minutes

5 minutes

20-30 minutes

NOD

ROD

ROD

NOD

NOD

ROD

NOD

ROD/NOD

NOD

ROD

NOD

ROD/NOD

None

None

None

None

None

None

None

None

None

None

None

None

Itemized Billing

Form

Narrative

Summary/

Prescription

Report Book/

PhilHealth Log

book

Itemized Billing

Form

Narrative

Summary/Pres

criptions

Report Book/

PhilHealth Log

book

Home

Instructions

Itemized Billing

Form

Narrative

Summary/Pres

cription

Report Book/

PhilHealth Log

book

Home

Instructions

13 14

Page 10: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

STEP

PATIENTS/CLIENTS

SERVICE PROVIDER

(Activity)

DURATION OF

ACTIVITY (UNDER

NORMAL

CIRCUMSTANCES)

PERSON

IN-CHARGE

FEES

FORM

D. Back to Unit (BTU)

Patient/watcher

submits photocopies of

requirements for

discharge such as

military ID, payslip, etc

Patient accomplishes

PhilHealth Form

patient /watcher goes

to Reg Dept to claim

the clearance Slip

NOD does itemized

PhilHealth billing

ROD prepares

Narrative

Summary/Prescriptio

ns/Home Instructions

Records patient’s

data at Nurse’s

Report

Book/PhilHealth Log

Book

ROD/NOD

emphasizes home

instructions

10-20 minutes

20-30 minutes

5 minutes

20-30 minutes

NOD

ROD

NOD

ROD/NOD

None

None

None

None

Itemized Billing

Form

Narrative

Summary/

Prescription/Ho

me Instructions

Report Book/

PhilHealth Log

book

Home

Instructions

End of Transaction

C. ADMISSION OF MILITARY DEPENDENTS FROM ER-OBS

STEP

PATIENTS/CL

IENTS

SERVICE PROVIDER

(Activity)

DURATION OF

ACTIVITY (UNDER

NORMAL

CIRCUMSTANCE

S)

PERSON

IN-CHARGE

FEES

FORM

1

For

consultation/

treatment:

Presents

updated

dependent’s

ID or referral

to ROD/NOD

Resident on Duty

(ROD)/Nurse on Duty

(NOD) obtains clinical

history of the patient/fills-up

ER Treatment Form

ROD examines the patient

and subsequently

accomplishes Doctor’s

Orders/ Sheet Form

ROD/ NOD checks vital

signs

NOD carries out doctor’s

Order

(diet, diagnostics and

laboratory procedures,

medications etc.)

Records patients data at

Nurse’s Report

Book/PhilHealth Log Book

20-30 minutes

30-45 minutes

10 minutes

20-30 minutes

5 minutes

ROD/NOD

ROD

ROD/NOD

NOD

NOD/WM

NOD

None

None

None

None

None

Treatment Form

Doctor’s Order

Treatment Form

Ancilllary Form

Report Book/

PhilHealth Log

book

2

A. Admission

at

Observation

Room

Presents ID

and other

pertinent data

for admission

at A & D

Section

NOD carries out Doctor’s

Orders (diet, diagnostics

and laboratory procedures,

medications etc.)

Prepares bed at ER-OBS

Room

A & D Staff issues clinical

cover sheet

Continuously observe

assess patients condition

for the duration of stay.

ROD refers patient case to

MOD/COD

MOD/COD gives final

disposition after 24hr

observation of patient

Records patients data at

Nurse’s Report

Book/PhilHealth Log Book

20-30 minutes

10 minutes

15-20 minutes

24 hours

(Observation Room

confinement)

15-25 minutes

15-25 minutes

5 minutes

NOD

NOD/NA

A & D staff

ROD/NOD/

MOD/COD

MOD/COD

NOD

None

None

None

None

None

None

None

Treatment Form

None

Clinical Cover

Sheet

Medical Chart

Medical Chart

Medical Chart

Report

Book/PhilHealth

Log Book

3

B.Trans-out to

ward

ER NOD coordinates

transfer of patient to ward

NA/IW transports patient to

ward by wheelchair or

stretcher

5-10 minutes

10 minutes

NOD

NA/IW

None

None

Medical Chart

End of transaction

16 15

Page 11: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

D. DISCHARGE OF MILITARY DEPENDENT PATIENT FROM ER-OBS

STEP

PATIENTS/CLIENTS

SERVICE PROVIDER

(Activity)

DURATION OF

ACTIVITY

(UNDER

NORMAL

CIRCUMSTAN

CES)

PERSON

IN-

CHARGE

FEES

FORM

1

Parents/next of kin

submit photocopies of

requirements for

discharge such as

dependent’s ID etc

Parents/next of kin

accomplishes

PhilHealth Form

Patient’s watcher goes

to Reg Dept to claim the

clearance slip

Parents/next of kin to

present clearance slip to

ward NOD

ROD prepares Narrative

Summary/Prescriptions/

Home Instructions

NOD does itemized

PhilHealth billing

Wardman dispatches

itemized PhilHealth

billing and the patient’s

medical chart to

Registrar Department

NOD validates

clearance slip

Emphasizes home

instructions

20-30 minutes

10-20 minutes

10-15 minutes

5 minutes

20-30 minutes

ROD

NOD

NA/WM

ROD/NOD

ROD/NOD

None

None

None

None

None

Narrative Summary

Form/Prescriptions/

Home Instructions

Itemized Billing

Form

Patient Chart/

Itemized Billing

Form

Clearance Slip

Home Instructions

End of Transaction

E. EMERGENCY CONSULTATION/ADMISSION OF CIVILIAN

PATIENT AT ER-OBS

STEP

PATIENTS/CL

IENTS

SERVICE PROVIDER

(Activity)

DURATION OF

ACTIVITY (UNDER

NORMAL

CIRCUMSTANCES)

PERSON

IN-CHARGE

FEES

FORM

1

Civilian patient

seeking

emergency

consultation/treat

ment

Resident on Duty (ROD)/Nurse

on Duty (NOD) obtains clinical

history of the patient/fills-up ER

Treatment Form

ROD examines the patient and

subsequently accomplishes

Doctor’s Orders/ Sheet Form

ROD/ NOD checks vital Signs

NOD carries out Doctor’s

Orders (diet, diagnostics and

laboratory procedures,

medications etc.

Records patient’s data at

Nurse’s Report Book/PhilHealth

Log Book

In case patient is not

admissible, ROD prepares

prescription and emphasizes

home instructions

20-30 minutes

30-45 minutes

10 minutes

20-30 minutes

5 minutes

20-30 minutes

ROD/NOD

ROD

ROD/NOD

ROD/NOD/WM

NOD

ROD/NOD

Ref to

Cir Nr 1

dtd 20

Jan 04

Treatment Form

Doctor’s Order

Treatment Form

Ancillary Form

Report Log

book/

Philhealth Log

Book

Prescription/Ho

me Instructions

2

A. Admission at

Observation

Room

Patient/

watcher will go

to A & D

Section to

comply the

requirements

for Authority for

Admission

Form/ Surety

Guarantor

Form prior to

admission

Patient

proceed to

Medical

Social

Service for

indigency

processing

NOD carries out Doctor’s

Orders (diet, diagnostics and

laboratory procedures,

medications etc.

Prepares bed at ER-OBS Room

Continuously observes, assesses

the patient’s condition for the

duration of stay.

ROD refers case of patient to

MOD/COD

MOD/COD gives final disposition

after 24hr observation of patient

Records patients data at Nurse’s

Report Book/PhilHealth Log Book

Reassess patient, in case patient

is not for trans-out to ward, ROD

prescribes medicines and writes

down home instructions

Advises patient to avail indigency

at the Medical Social Service

ROD gives home instructions

20-30 minutes

10 minutes

24 hours

(Observation Room

confinement)

15-25 minutes

15-25 minutes

5 minutes

20-30 minutes

5 minutes

20-30 minutes

NOD

NOD/NA/WM

ROD/NOD/

MOD/COD

ROD/NOD/

MOD/COD

ROD

ROD/NOD/

MSSO

ROD/NOD

a deposit

is

required

with

amount

based on

Hospital

policy for

Authority

for

Admission

Patient Chart/

Ancillary Form

Patient Chart

Patient Chart

Patient Chart

Referral

Home

Instructions

18 17

Page 12: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

F. DISCHARGE OF CIVILIAN PATIENT FROM ER-OBS

STEP

PATIENTS/CLIENTS

SERVICE PROVIDER

(Activity)

DURATION OF

ACTIVITY (UNDER

NORMAL

CIRCUMSTANCES)

PERSON

IN-CHARGE

FEES

FORM

3

B. Transfer to

hospital of choice

Patient signs

request for

transfer

Patient pays

hospital bill

incurred during

confinement at

ER-OBS

Patient pays

ambulance fee at

12th FSU

ROD coordinates with hospital of

choice

ROD prepares referral to

hospital of choice

NOD coordinates ambulance if

requested

NOD/Wardman assists patient to

ambulance/vehicle

SHOD/ROD dispatches EMROD

to accompany patient

20 minutes

5 minutes

5 minutes

10 minutes

ROD/NOD

NOD

NOD

NA/IW

a deposit is

required with

amount based

on Hospital

policy for

Authority for

Admission

Doctor’s Order/

Admission Slip

None

Record

Book/Log Book

Patient

Chart/Cover

Sheet

4

C.Trans-out to ward

ER NOD coordinates trans-out

of patient to specific ward

NA/IW transport patient to ward

via wheelchair or stretcher

10-15 minutes

15-20 minutes

ROD

NA/IW

a deposit is

required with

amount based

on Hospital

policy for

Authority for

Admission

Medical Chart

End of Transaction

STEP

PATIENTS/

CLIENTS

SERVICE PROVIDER

(Activity)

DURATION OF

ACTIVITY (UNDER

NORMAL CIRCUMSTANCES)

PERSON

IN-CHARGE

FEES

FORM

Wardman

together with

patient’s

watcher

proceed to Reg

Dept for final

billing

Patient’s

watcher to

proceed 12th

FSU to pay

corresponding

payments

Presents

clearance for

disposition

and OR to

ward nurse

NOD does itemized

billing/discharge slip

If patient undergone

surgical operation, OR

NOD will provide OR

technique to ward

NOD

ROD prepares

Narrative Summary/

Prescriptions/Home

Instructions

Wardman forwards

itemized billing to

Registrar Department

for computation of

hospital bill

Emphasizes home

instructions

Validates clearance

for disposition

15-30 minutes

30 minutes

30 minutes

30 minutes

5 minutes

NOD

ROD

Wardman/

Patient

watcher

Finance

Clerk

ROD/NOD

ROD/NOD

None

None

Ref to Cir

Nr 1 dtd 20

Jan 04

Itemized

Billing Form

Narrative

Summary

Form

Statement of

Account/ OR

Prescription

Pad

Clearance

End of Transaction

20 19

Page 13: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

REGISTRAR DEPARTMENT

ADMISSION / DISPOSITION

Schedule: Admission: 24 Hours Daily Disposition: Monday-Friday (except Holidays) 0800H-1200H/1330H-1700H (Clinical Chart of Discharged Patient should be forwarded on or before 1500H)

What are the Requirements: Military – Photocopy of valid Military ID/ Latest Pay Slip,

Certification from respective Major Svc OAG

For Reservist – Reservist ID with AADT Order

Civilian Employees – GHQ ID

Authorized Civilian – Approved Authority Form Duly signed by guarantor and the Dep Cmdr for Prof’l Svc, AFPMC authenticated by the Adjutant, AFPMC

Official Receipt (Deposit)

Duration: 30 minutes for simple request 1 hour and 30 minutes for reports which need to be referred to other

agencies

22 21

Page 14: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

REGISTRAR DEPARTMENT

A. ADMISSION OF MILITARY/DEPENDENT PATIENT

B. DISCHARGE OF ACTIVE MILITARY/ MILITARY DEPENDENTS:

STEP

PATIENTS/

CLIENTS

SERVICE PROVIDER

DURATION OF

ACTIVITY

(UNDER

NORMAL CIRCUMSTANCES)

PERSON

IN-

CHARGE

FEES

FORM

1

Presents Doctor’s

Order or Medical Tag,

if patient came from

other station hospital.

Presents Valid IDs:

- Military ID

- Dependent’s ID

- PHIC ID

- Unit/Office/

Company ID

(For emergency cases:

requirements to follow)

Prepares Clinical Record

Cover Sheet

Validates Military ID

/Dependent’s ID

Issues PhilHealth Claim

Forms 1 & 2

Encodes patient’s data

in the computer database

30 minutes

Duty EP at

A & D

Section

none PhilHealth

Forms 1 & 2

Clinical

Coversheet

End of Transaction

STEP

PATIENTS/

CLIENTS

SERVICE

PROVIDER

DURATION OF

ACTIVITY (UNDER

NORMAL

CIRCUMSTANCES)

PERSON

IN-CHARGE

FEES

FORM

1

Accomplishes

PhilHealth

Forms 1 & 2

Signs

Statement of

Account for

Acknow-

ledgement

Submits

photocopy of

valid Military/

Dependent’s ID,

PhilHealth ID,

payslip, NSO

marriage

contract and

birth certificate

Logs and

Issues

Financial

Clearance

for proper

discharge of

patient

Secures

original

medical

records for

safekeeping

30 minutes

Duty EP

none

none

END OF TRANSACTION

24 23

Page 15: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

C. RELEASE OF EXPIRED PATIENTS:

STEP

PATIENT’S

RELATIVES/LIAS

ON NCO

SERVICE

PROVIDER

DURATION OF

ACTIVITY (UNDER

NORMAL

CIRCUMSTANCES)

PERSON IN-

CHARGE FEES FORM

1

Accomplishes

PhilHealth

Forms 1 & 2

Submits

photocopy of

Military/

Dependent’s

ID and

PhilHealth ID

Records expired

patient in the

Cadaver Log

Book

10-15 minutes

Duty EP

none

PhilHealth

Forms 1 & 2

2

For Paying

Patients:

Proceed to

12th FSU for

payment of

hospital bills

Present

Official

Receipt for the

issuance of

Release paper

to Morgue

Signs

statement of

Account for

acknowledge

ment.

Computes

Itemized Billing

Prepares

Statement of

Account

Prepares/issues

financial

clearance

Issues release

paper to Morgue

1 hour

Billing Clerk

and

Duty EP

Ref to Cir 1

dtd 20 Jan 04

Hospital bills

Statement of

Accounts Form

END OF TRANSACTION

D. ADMISSION OF AUTHORIZED CIVILIAN PATIENT

STEP

PATIENTS/CLIENTS

SERVICE PROVIDER

DURATION

OF

ACTIVITY

(UNDER

NORMAL

CIRCUMST

ANCES)

PERSON

IN-

CHARGE

FEES

FORM

1

Present the following

requirements to the A & D

Section:

Doctors Order for

admission from

ER with attached

Authority

FOR CIVILIAN

EMPLOYEE:

- GHQ ID (w/ attached

TSG Authority)

- Unit ID

- PHIC ID

FOR AUTHORIZED

CIVILIAN:

- PHIC ID (If there’s any)

- Office/ Company ID

- Authority for

Admission with signature

of Guarantor and

Command Adjutant

Note: For patients previously

confined, present a

copy of Medical

History

(For emergency cases:

requirements to follow)

Checks for

completion of

requirements

Advises

patient/client

to proceed to

12th FSU for

payment for

deposit.

30 minutes

Duty EP

none

none

2

Pay deposit at 12th FSU

and present official receipt

to A & D Section for the

Issuance of Clinical

Coversheet

Issues Clinical

Coversheet

15 minutes

Duty EP

Medical Case:

Without Philhealth

– Php 2,000

With Philhealth

– Php 1,000

Surgical Case:

Minor Surgery

– Php 1,000

Major Surgery

Without Philhealth

– Php 3,500

With Philhealth

– Php 1,000

Obstetrics &

Gynecology Case

Normal Delivery

– Php 2,000

Dilatation &

Curettage –

Php 1,500

D & C with

Philhealth –

Php 1,000

none

END OF TRANSACTION

26 25

Page 16: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

E. DISCHARGE OF CIVILIAN PATIENTS:

STEP

PATIENTS/

CLIENTS

SERVICE PROVIDER

DURATION OF

ACTIVITY (UNDER

NORMAL

CIRCUMSTANCES)

PERSON

IN-CHARGE

FEES

FORM

1

Accomplishes

PhilHealth

Forms 1 & 2

Signs

Statement of

Account for

Acknowledgem

ent

Submits

photocopy of

Valid IDs and

Philhealth ID (if

there’s any)

Logs and Issues

Financial Clearance

for proper discharge

of patient

Secures original

medical

records for

safekeeping

45 minutes

Duty EP

none

PhilHealth

Forms 1 & 2

2 Proceed to 12th

FSU for payment

Receives payment of

Hospital Bill

5-10 minutes Billing

Clerks/Duty

EP

Ref to Cir 1

dtd

20 Jan 04

Official

Receipt

3

Presents Financial

Clearance with

attached Official

Receipt

Acknowledges

financial clearance

Issues Discharge

Clearance

5 minutes

Duty EP

Ref to Cir 1

dtd

20 Jan 04

Clearance

Slip

END OF TRANSACTION

FFEEEEDDBBAACCKKSS // CCOOMMMMEENNTTSS

WE would like to hear from YOU!

Should you have further questions, comments and

suggestions on how we could provide you with better

services, please approach any of our Public Assistance

Desks located at the Out-patient Department, Emergency

Room Area and at the AFPMC main lobby.

Suggestion/Comment Forms and Drop Boxes are also

available at the Public Assistance Desk or thru the following:

E-mail: [email protected]

Tel Nr: (02) 426-27-01 loc 6675

Rest assured that your comments, feedbacks and

suggestions will be given immediate attention, action

and utmost confidentiality.

27 28

Page 17: ARMED F PHILIPPINES MEDICAL CENTER · 2016. 5. 23. · AFP Medical Center as a tertiary health care facility adheres to the standards set by regulatory and accrediting agencies -

AFPMC Citizen’s Charter AFPMC Citizen’s Charter

ARMED FORCES OF THE PHILIPPINES MEDICAL CENTER

ANTI-RED TAPE COMMITTEE

SUGGESTIONS / COMMENTS

Name:

Sex : Age:

Unit /Office : Contact Nr :

(Use separate sheet if space is not enough)

Signature: Date:

AFPMC ANTI - RED TAPE COMMITTEE:

COL ROSARIO D GUEVARRA MC (GSC) - Chairperson Chief, OESPA

COL JOSELITO P LONZAME MC (GSC) - Asst Chairperson

Ex-O, VLGH

MEMBERS

COL LUIS H LIMUACO (GSC) PA - CS, AFPMC

COL BENEDICTO A JOVELLANOS MC (GSC) - CO, AFPMSS

LTC EDUARDO P GONZALES PAF - CO, HHSG

COL ROMEO Q ESTIOKO MAC (GSC) - MC1 MAJ ALLAN G HORNADA PA - MC2 LTC JOVITO M QUIJANO PA - MC3 LTC PRUDENCIO A IDDOBA PA - MC4 LTC JEAN A LATOJA (SC) WAC - MC6 LCDR JEROME ROMMEL S OCHOCO PN - MC7 COL REYNALDO CELSO A LANUZO INF (GSC) PA - CIG

LCDR MICHAEL G BARRION PN - MFO LTC BONIFACIO V MOJICA PA - CPM SMS Oscar L Lovedioro PA - CSM Ms Elenita S Trinidad, CE - C, Civ Pers

Secretariat

Ms Maylin R Medina, CE Mr Jovee E Damaso, CE

30 29