ARIS World

ARIS WORLD

ARIS 2015 UPDATE & 2016 ROAD MAP Georg Simon, SVP Product Marketing

Dr. Helge Hess, SVP Product Management

© 2015 Software AG. All rights reserved.

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ARIS CUSTOMERS @ INNOVATION WORLD 2015

© 2015 Software AG. All rights reserved. For internal use only

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ARIS CLOUD


GROWTH SUCCESS IN 2015

200% growth in

Free Trials

1.3 Mio€ largest Cloud

Deal

25% lower

infrastructure & operations

Costs

1000% growth in

TCV

300% growth in new

Customers

4 | © 2015 Software AG. All rights reserved. For internal use only

ARIS 9.8.2

Release Highlights

Customer

Experience

Management

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THE CUSTOMER JOURNEY BATTLE


BLOCKBUSTER VS. NETFLIX

vs.

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BLOCKBUSTER


CUSTOMER JOURNEY

100% human-to-human touch points … but bad customer experience

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NETFLIX


CUSTOMER JOURNEY

100% digital touch points … and excellent customer experience

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THE CUSTOMER JOURNEY BATTLE


BLOCKBUSTER VS. NETFLIX


A bad customer

experience is good,

as long no one else is

having a better one

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DISCOVER A NEW APPROACH!


CUSTOMER EXPERIENCE MANAGEMENT

Inside-out

perspective

• Capture business

requirements

• Design the business

processes

• Identify business

scenarios and their

risks

• Model process data

flows

• Test process

scenarios

Well-designed

touchpoints match

both perspectives

and lead to

customer-centricity

Customer

satisfaction

Outside-in

approach

• Design customer

journeys

• Define MoTs,

customer touchpoints

& pain points

• Define target KPIs

• Emphasize

customers’ emotions

& expectations

• Evaluate actual

customer journeys

Company´s

value

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CUSTOMER EXPERIENCE MANAGEMENT IN ARIS


INTRODUCES FOUR NEW MODEL TYPES

Customer Journey

Landscape

Customer

Touchpoint Map

Customer

Journey Map

Customer Touchpoint

Allocation Diagram

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DESIGN CUSTOMER EXPERIENCE


MODEL A CUSTOMER JOURNEY MAP

The journey from

end-to-end

• Design the customer journey

map with the several journey

steps

• Define touchpoints to the

corresponding journey steps

• Mark journey steps that have to

be improved by traffic light

symbols

• Emphasize touchpoints as

MoTs, pain points and best

practices

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CUSTOMER EXPERIENCE MANAGEMENT IN ARIS


CUSTOMER TOUCH POINT MATCHES BOTH PERSPECTIVES

Business perspective Customer perspective

Two perspectives, two

levels, same topic

• Value added chain diagram and

customer journey landscape

similarly represent the higher

levels of description

• The customer touchpoint set

both perspectives into relation

• EPC and customer journey

map describe the same

processes on detail according

their particular point of view


ARIS 9.8.2

Release Highlights

API & Mobile

Framework

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PROCESS

ENRICHER

ARIS MOBILE USE CASES


IDEA

MANAGER RISK

CATCHER

PROCESS

TRAINING

INSTRUCTIONS

FINDER

MOBILE

SPREAD-

SHEETS

PICTURE TO

MODEL + INTERVIEW

GUIDE

Manager checks and approves process

improvements ...

Stakeholders will take actions

immediately if requested ...

Lot of potential,

isn‘t it?

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MOBILE USE CASES


ARIS IDEA & REQUIREMENTS MANAGER

Submit & Notify

Approve / Reject

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MOBILE USE CASES

• All information from ARIS

dynamically

• Link into ARIS Connect

• Instructions as Video, Picture,

Audio and Text

• Safety, Roles, Contacts


ARIS PROCESS GUIDE

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MOBILE USE CASES


ARIS PICTURE-TO-MODEL

1. Sketch a process 2. Take a picture 3. Generate a model

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App Usage

ARIS Mobile

Framework

ARIS

Server

Partner Customers

App Development

SAG

ARIS API & MOBILE FRAMEWORK


ARIS APP ECOSYSTEM


ARIS 9.8.2

Release Highlights

Usability, Performance &

Scalability

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ARIS CONNECT – CONTRIBUTION


GET MORE PEOPLE ENGAGED

level of process management expertise more less

Viewer

Office Staff

View & collaborate

on a business

process

Contributing

Viewers

Office Staff

involved in

process design

activities

+ contribute

content on

processes or

simple

descriptions

Designer

Trained

modelers taking

care of models

& structures

+ model in a

structured way

Architects

CoE member

setting

standards &

frameworks

+ manage the

ARIS environment

and expert

activities

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Objects and

relationships

can be added

Edit / add /

change

attributes

ARIS CONNECT – CONTRIBUTION


GET MORE PEOPLE ENGAGED

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ARIS CONNECT – GLOSSARY


DISPLAY MAJOR ASSETS FROM A DATABASE

Glossary on

• Systems

• Roles

• Documents

• Processes

• …

Database-wide

search

Easy paging

mechanism to

browse even

very long lists

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ARIS CONNECT – OBJECT TAGGING


BETTER COLLABORATION

Collaboration on objects

• TAGS catch the context

of a collaboration activity

• TAGS on objects that are

commented on are auto-

generated

• See all comments on

certain objects

• Available in the portal

and design thin client

Click

Auto-Tag

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ARIS RELEASE HIGHLIGHTS


BETTER PERFORMANCE & SCALABILITY

IMPROVED UPDATE AND

PATCH EXPERIENCE

REDUCED DISK SPACE AND

MEMORY REQUIREMENTS

BETTER ROBUSTNESS,

RESPONSIVENESS &

STARTUP PERFORMANCE

NEW HEALTH CHECK,

MONITORING AND

OPERATION CAPABILITIES

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NEW HEALTH CHECK FUNCTIONALITY

Quick overview on system status of modeling server

Easy access to detailed status information

Fast identification of infrastructure issues

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ENTERPRISE BPMN

„Typed“ lane symbols give

the BPMN lanes a meaning

and integrate them into the

process architecture.

Complementing BPMN

lanes with business logic

Reusing ARIS objects as

BPMN lanes

Analyzing org- and IT-

systems beyond models

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Task being carried out

Table-based entry for quick and automated creation of BPMN models

Insert smart design

Enter your process flow through this

overlay table to populate the diagram



ENTERPRISE BPMN – SMART DESIGN

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NEW IDENTITY FOR ARISCLOUD.COM

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MORE ARIS CLOUD USE CASES

NEW: BUSINESS STRATEGY

NEW: SIMULATION

NEW: MODEL-TO-EXECUTE

NEW: ARIS ACCESS

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BETTER ARIS – ALFABET INTEROPERABILITY


DIRECT ACCESS OF ASSETS IN ALFABET

1) Select ARIS object

2) Trigger ‘Link’ action

3) Select Alfabet asset

Asset is linked and synched

• Asset types can be configured

• If the master in Alfabet is

deleted, the slave can either be

unlinked or deleted during a

synchronization

• Available in ARIS 9.8 SR 2 (Oct

2015) and later

1

2

3

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BETTER ARIS – ALFABET INTEROPERABILITY


ALIGNED USER EXPERIENCE

Users can easily traverse between the user interfaces of ARIS and Alfabet for a 360-degree view of business

processes and their corresponding application portfolios.

navigate

to process

navigate

to system


ARIS

Road Map

Vision &

Strategy

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CUSTOMERS HAVE ENGAGED ACTIVELY IN INNOVATION WORKSHOPS

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Quality management system (QMS)

Integrated management system (IMS)

Process handbook/ portal/web

Enterprise architecture

management system (EAMS)

Environmental Management

System (EMS)

Internal control system

(ICS)

Document management system (DMS)

Enterprise Risk

Management system


CORPORATE KNOWLEDGE IN THE CONTEXT OF DIGITAL TRANSFORMATION

• Top-down driven

• Limited value for daily work

• Missing integration with productivity tools

• Static and often outdated

• Heterogeneous solutions

• Gap between management and execution

• Gap between global standards and local

reality

Companies run central Management

systems, but …

• „Prosumers“ replace separation between

producers and consumers

• Easy adaptability to personal and

departmental conditions

• Great value for daily work

• Bi-directional integration with semi-

structured methods for project work

• Embedding risk and controls aspects

• Push for innovation, creativity and high-

performance teams

New approach for managing

Corporate Knowledge

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MANAGING THE DIGITAL TRANSFORMATION


Transformation Roadmap

Digital Workplace Share best practices & micro-processes

Speed-up employees digitally!

Process

Competence

Center,

Process owners

Em

plo

ye

e

Transformation Stage X Transformation Stage X+1 Ma

na

ge

me

nt

Business

Model

Plan and manage the

transition systematically!

Business

Performance

Customer

Experience

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ARIS ROADMAP


COMBINING ARIS CONTENT WITH REAL WORLD DATA

ARIS Real World

DISCOVER

ANALYZE

VISUALIZE

• Business models &

business values

• Strategy & measures

• Business processes &

customer journeys

• Risks & controls

• Organization & roles

• Systems & technology

• Information & data

• Financial indicators

• Quality indicators

• Process runtime data

• IoT events

• Customer surveys

• Market information

• Competitive

information

Easy interpretation of your business questions

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AP

I

ARIS ROADMAP


SAP INTEGRATION

Navigation

Synchronization

Collaboration

Governance

UI Integration

SAP Solution

Manager 7.2

ARIS

for SAP®


Questions &

Answers

ARIS World

Technology

Transcript of ARIS World