Are your appointments on point?
1
Toowoomba Student Services Location: G Block Open: 9am–5pm weekdays Phone: +61 7 4631 2372 Email: [email protected] Ipswich Student Services Location: Building H Open: 9am–5pm weekdays Phone: +61 7 3470 4400 Email: studentservicesspringfi[email protected] Springfield Student Services Location: Level 1, Building B Open: 9am–5pm weekdays Phone: +61 7 3470 4400 Email: studentservicesspringfi[email protected] usq.edu.au/studentservices CRICOS: QLD00244B NSW02225M TEQSA: PRV12081 16.2.B 05.2016 Graphics © Shutterstock ARE YOUR APPOINTMENTS ON POINT? DO plan appropriate appointment times that suit you best DO NOT call without a plan or idea of when you're free By having a rough idea of the time you’re free, you’ve already reduced the risk of having to cancel. Extra tip: have your calendar nearby! DO respond to the appointment reminder as soon as possible DO NOT ignore the reminder because you might forget about your appointment! Appointment hint: If the organisation does not offer a reminder service, why not create one for yourself? Set a reminder on your personal device for 24 hours before your scheduled appointment as soon as you make the booking! DO notify the organisation as soon as you find out you can't make it DO NOT ignore the appointment and not show up Someone else may desperately need that appointment. Organisations, including USQ, charge a non-attendance fee if you do not give 24 hours’ notice to a cancellation. DO arrive 5–10 minutes early. If it's your first appointment at the service, allow 15–20 minutes, just to ensure you have enough time to fill out necessary paperwork DO NOT arrive 10 minutes late, expecting to walk straight in to your appointment It’s easy to get caught up in the hustle and bustle of a busy life, but it’s essential to remember the basics of common appointment courtesy. With that in mind, here are a few reminders for when you make your next appointment… DO be respectful towards the receptionist. Remember that the little things go a long way! DO NOT speak to the receptionist rudely or in a forceful tone Appointment hint: If you’re speaking to someone over the phone, they can hear it in your voice if you’re talking with a smile on your face. It goes without saying that it’s better to arrive early rather than late. If you are too late, you may lose your appointment. Remember these basic tips when you are making your next appointment. Appointments are also available to external students. To make an appointment, contact the team at Student Services today!
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Transcript of Are your appointments on point?
Toowoomba Student Services
Location: G Block
Open: 9am–5pm weekdays
Phone: +61 7 4631 2372
Email: [email protected]
Ipswich Student Services
Location: Building H
Open: 9am–5pm weekdays
Phone: +61 7 3470 4400
Email: [email protected]
Springfield Student Services
Location: Level 1, Building B
Open: 9am–5pm weekdays
Phone: +61 7 3470 4400
Email: [email protected]
usq.edu.au/studentservicesCRICOS: QLD00244B NSW02225M TEQSA: PRV12081 16.2.B 05.2016 Graphics © Shutterstock
ARE YOUR APPOINTMENTS ON POINT?
DO plan appropriate appointment times that suit
you best
DO NOT call without a plan or idea of when
you're free
By having a rough idea of the time you’re free, you’ve already reduced the risk of having to cancel.
Extra tip: have your calendar nearby!
DO respond to the appointment reminder as
soon as possible
DO NOT ignore the reminder because you might forget about
your appointment!
Appointment hint: If the organisation does not offer a reminder service, why not create one for yourself? Set a
reminder on your personal device for 24 hours before your scheduled appointment as soon as you make the booking!
DO notify the organisation as soon as you find out you
can't make it
DO NOT ignore the appointment and not show up
Someone else may desperately need that appointment. Organisations, including USQ, charge a non-attendance fee if
you do not give 24 hours’ notice to a cancellation.
DO arrive 5–10 minutes early. If it's your first appointment at the service, allow 15–20 minutes, just to ensure you have enough time to fill out
necessary paperwork
DO NOT arrive 10 minutes late, expecting to walk straight
in to your appointment
It’s easy to get caught up in the hustle and bustle of a busy life, but it’s
essential to remember the basics of common appointment courtesy.
With that in mind, here are a few reminders for when you make your next appointment…
DO be respectful towards the receptionist. Remember that the little things go a
long way!
DO NOT speak to the receptionist rudely or in a
forceful tone
Appointment hint: If you’re speaking to someone over the phone, they can hear it in your voice if you’re talking
with a smile on your face.
It goes without saying that it’s better to arrive early rather than late. If you are too late, you may lose your appointment.
Remember these basic tips when you are making your next appointment. Appointments are also available to external students.
To make an appointment, contact the team at Student Services today!
