Are Chatbots customer relation future? Infographic made by EnjoyDigitAll
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ASSISTANT PERSONAL f STORY T Hi ? TESTING THE MACHINE'S ABILITY TO EXHIBIT INTELLIGENT BEHAVIOR EQUI- VALENT TO, OR INDISTINGUISHABLE FROM, THAT OF A HUMAN. THE FIRST PSYCHOTHERAPIST BOT ! WHEN PARRY MET ELIZA <3 BEHAVIOR! A ELIZA HEY YO PAR RY A CONVERSATIONAL AGENT OR CHATBOT IS A COMPUTER PROGRAM WHICH CONDUCTS A CONVERSATION VIA AUDITORY OR TEXTUAL METHODS. YOU SAY YOU DON’T FEEL WELL ? TELL ME MORE ABOUT THAT 1966 TODAY CUSTOMER PATH YOUR CHATBOT 1973 BASED ON THE ABILITY OF IMITATE HUMAN TURING TEST ELIZA A CHATBOT IN A DOLL PERSONALIZED CONVERSATIONAL INTERFACE FAST AND INTEGRATED AVAILABLE EASILY INTEGRATE TO MASS MARKET PLATFORMS NO INSTALLATION REQUIRED ELIZA & PARRY HI I’M HASHTAG THE «CAT» BOT DO YOU WANT ME TO MAKE YOU A RESERVATION? ASK ME ANYTHING HELLO WANT TO PLAY A GAME ? FUN FACT FUN FACT I’M GOING TO PARIS LOOKING FOR A GREAT BURGER ? WHERE SHOULD I GO? YEAH, THANK YOU! YOU’RE WELCOME! PEOPLE ARE CRAZY ABOUT BAILI ! DO YOU WANT ME TO MAKE A RESERVATION? Hello DEFINE TASKS IDENTIFY DATA SOURCES HOST THE BOT ON A PHYSICAL SERVER CREATE THE BOT USING A SPECIFIC LANGUAGE (PHP, RUBY, NODE.JS, ...) 1 DESIGN USERS STORIES 2 3 5 CONNECT IT TO THE PLATFORMS WITH A BOT CONNECTOR 6 4 BOT 134 LOVE MAKE JOKE 24 DAY H / ? ? 1950 DESIGN BY M BY FACEBOOK AN API WHICH ALLOW BRANDS TO CREATE THEIR OWN BOTS ! A DIGITAL REVOLUTION 900 MILLIONS D’UTILISATEURS ACTIFS 10 000 BOTS DEVELOPPING 40 PARTNERS INCLUDING UBER AND SNCF SLACKBOT SIRI WATSON PROJECT BUT ALSO © FACEBOOK MESSENGER Design by WHO’S THE BOT? NEED HELP Sources : tapptic.com/ http://www.clubic.com/ chatbots.org loebner.net theguardian.com motherboard.vice.com
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Transcript of Are Chatbots customer relation future? Infographic made by EnjoyDigitAll
ASSISTANT
PERSONAL
f
STORY
THi
?
TESTING THE MACHINE'S ABILITY TO EXHIBIT INTELLIGENT BEHAVIOR EQUI-
VALENT TO, OR INDISTINGUISHABLE FROM, THAT OF A HUMAN.
THE FIRST PSYCHOTHERAPIST BOT !
WHEN PARRY MET ELIZA <3
ELIZA
BEHAVIOR!
A
ELIZA
HEY
YO
PARRY
A CONVERSATIONAL AGENT
OR CHATBOT IS A COMPUTER PROGRAM
WHICH CONDUCTS A CONVERSATION
VIA AUDITORY OR TEXTUAL METHODS.
YOU SAY YOUDON’T FEEL WELL ?
TELL ME MORE ABOUT THAT
1966
TODAY
CUSTOMER PATH
YOURCHATBOT
1973
BASED ON THE ABILITY
OF IMITATE HUMAN
TURING TEST ELIZA
A CHATBOT IN A DOLL
PERSONALIZED CONVERSATIONAL
INTERFACE
FAST AND INTEGRATED
AVAILABLE
EASILY INTEGRATE TO MASS MARKET
PLATFORMS
NO INSTALLATION REQUIRED
ELIZA & PARRY
HII’M HASHTAG
THE «CAT» BOT
DO YOU WANT METO MAKE YOU A RESERVATION?
ASK MEANYTHING
HELLO
WANT TO PLAY A GAME ?
FUN FACTFUN FACT
I’M GOING TO PARISLOOKING FOR A GREAT BURGER ? WHERE SHOULD I GO?
YEAH, THANK YOU!
YOU’RE WELCOME!
PEOPLE ARE CRAZY ABOUT BAILI !DO YOU WANT ME TO MAKE A RESERVATION?
Hello
DEFINE TASKS
IDENTIFY DATA SOURCES
HOST THE BOT ON A PHYSICAL
SERVER
CREATE THE BOT USING A SPECIFIC
LANGUAGE(PHP, RUBY, NODE.JS, ...)
1DESIGN
USERS STORIES
2
35
CONNECT IT TO THE PLATFORMS
WITH A BOT CONNECTOR
6
4
BOT 134
LOVE MAKE JOKE
24DAY
H/
?
?
1950
DESIGN BY
M BY FACEBOOK
AN API WHICH ALLOW BRANDS TO
CREATE THEIR OWN BOTS !
A DIGITAL REVOLUTION
900 MILLIONSD’UTILISATEURS
ACTIFS
10 000 BOTSDEVELOPPING
40 PARTNERSINCLUDING UBER
AND SNCF
SLACKBOT SIRIWATSON PROJECT
BUTALSO
©
FACEBOOK MESSENGER
Design by
WHO’S THE BOT?
NEED HELP
Sources : tapptic.com/ http://www.clubic.com/ chatbots.org loebner.nettheguardian.com motherboard.vice.com
