Arcserve udp recovery point server and global deduplication 12-2014

39
Unified Data Protection Recovery Point Servers and Global Deduplication December 10, 2014 Sue Ulintz Mosovich, Principal Consultant

Transcript of Arcserve udp recovery point server and global deduplication 12-2014

Page 1: Arcserve udp   recovery point server and global deduplication 12-2014

Unified Data Protection

Recovery Point Servers and Global Deduplication

December 10, 2014

Sue Ulintz Mosovich, Principal Consultant

Page 2: Arcserve udp   recovery point server and global deduplication 12-2014

Arcserve – a new global company

2

WW HQ – Minneapolis, USA

LATAM HQ – São Paulo, Brazil

EMEA HQ – United Kingdom

APAC HQ - Hong Kong

JAPAN HQ – Tokyo

SALES OFFICES in 20+

countries

GLOBALPRESENCE in 20 countries

DEVELOPMENT in USA, CHINA & INDIA

24 x 7 TECHNICAL SUPPORT

500 People

7,300 Partners

43,000 Customers

ARCserve® D2D

+55%

ARCserve® Backup

+10%

Managed Capacity

+88%

Mid-Market ASP

+35%

*FY14 – April’13 – March’14

BUILDING ON A HERITAGE OF GROWTH

2

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Arcserve - What we do

3

20 yearsNEXT GENERATION

BACKUP

Reduce

Risk

Reduce

Complexity

Improve

Capability

UNIFIED DATA

PROTECTION

Copyright © 2014 Arcserve. All rights reserved.

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Just like an SLA dial

4Copyright © 2014 Arcserve. All rights reserved.

Good Daily backups to disk, or tape

Tape copy stored off site

Virtual Standby, for key systems

Quarterly DR testing

Better Full backup, with multiple daily

incremental backups to disk, or tape

Replication to DR site, with Remote

Virtual Standby for key systems

Best Multi-site replication, with global

deduplication & backup to disk & tape

Full HA for mission critical systems

Automated DR testing with reporting

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Introducing arcserve® Unified Data Protection

5

Unified solution

with broad

featuresEase of use

Service

provider

friendly

Assured

Recovery®

Unifying data protection technologies, next generation

Broad spectrum of enterprise-level functionality

Easy to deploy, use and scale

On-premise or in the cloud

Unified GUI provides ease of use and deployment

Significantly improves data and system protection and recovery operations compared to point solutions

Improves the operational efficiency of data and system protection recovery

Broad set of features for deploying advanced data protection and recovery strategies.

Automated disaster recovery testing of business-critical systems, applications & data.

Without downtime or impact to production systems.

Capabilities that enable the scalable and cost-optimized delivery of services.

Improves margins and opens up new business opportunities.

Copyright © 2014 Arcserve. All rights reserved.

Page 6: Arcserve udp   recovery point server and global deduplication 12-2014

arcserve® UDP architecture elements

End Point Protection

Agentless, single pass

backup for virtual host

protection

Hybrid agent for physical

system protection with

independent local UI and

restore or managed

centrally

6

Other Elements

Central management console to

manage thousands of nodes

Virtual Standby for non-disruptive

disaster recovery

Archive backups/RPS to tape with in-

place re-hydration

Decoupled to scale, added as

needed

Recovery Point Server (RPS)

Global information store

Global deduplication

Source-side data reduction

Built-in replication

AES encrypted backups

“Jumpstart” data seeding

Unified Management Console

Virtual Protection

Recovery Point Server(Global Deduplication)

Virtual Standby

Replication

High AvailabilityPhysical

Protection

Unified Architecture

Tape Archive

Copyright © 2014 Arcserve. All rights reserved.

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Data protection and availability made simple

Copyright © 2014 Arcserve. All rights reserved. 7

REMOTE OFFICE / BRANCH OFFICE

PUBLIC / PRIVATE CLOUD

PRIMARY SITE

DR SITE / MSP DATACENTER

BACKUP TO CLOUD

HIGH AVAILABILITY TO CLOUD

REMOTE VIRTUAL STANDBY

JUMPSTART DATA SEEDING

MULTI-TENANT STORAGE

GLOBAL DASHBOARD

NDMP BACKUP

FILE ARCHIVING

TAPE

BACKUP

PHYSICAL SYSTEM BACKUP

VMWARE & HYPER-V BACKUP

REPLICATION

GLOBAL

DEDUPLICATION

P2V MIGRATION

WORKSTATION PROTECTION

REMOTE OFFICE PROTECTION

BMR

XEN BACKUP

VIRTUAL STANDBY

HIGH AVAILABILITY

CENTRALIZED

MANAGEMENT

WAN OPTIMIZED

REPLICATION

AUTOMATED DR TESTING

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So … what is a Recovery Point Server?

Copyright © 2014 Arcserve. All rights reserved. 8

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The UDP Recovery Point Server (RPS)

• A Recovery Point Server is a central server– Stores backups from multiple sources (UDP agents; Hypervisor agentless)

– NOTE: back up data to either a local machine or a recovery point server.

• RPS is not an appliance– An RPS node can be a physical or virtual node.

– An RPS node can be deployed as an all-in-one with the Manager UI, or in

a distributed deployment

• RPS Data Store– Where the backup data is stored, deduplicated/compressed/encrypted

– Multiple data stores per RPS server

• RPS Features:

– RPS Deduplication

– RPS Global Deduplication

– RPS Compression

– RPS Encryption

– RPS Jumpstart

– RPS Replication

– RPS Cloud and Tape Archive

RPS

Data Store

Data Store

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arcserve® UDP – Recovery Point Server

Copyright © 2014 Arcserve. All rights reserved. 10

Solution Overview

Recovery Point Server, capacity optimized backup

Recovery Point Server (RPS) improves storage requirements, bandwidth usage & accelerates protection & recovery across sites

Provides global deduplication: Data is deduplicated across nodes, jobs & sites

WAN optimized replication:1-2-many & many 2-1

Jumpstart: Data seeding to speed remote site deployment

Reduces load on production systems, by offloading merge & backup catalog generation to RPS system

In place re-hydration of data for fast granular restore (including restores from tape) Overview Solutions Products Licensing Support

NEW REMOTE SITEPRIMARY SITE

MSP / PRIVATE CLOUD

TAPE

BACKUP

GLOBAL

DEDUPE

DEDUPLICATED DATA

DEDUPLICATED DATA

DEDUPLICATED DATA

RECOVERY

POINT SERVER

RECOVERY

POINT SERVER

WINDOWS

WORKSTATIONS

WINDOWS

OR LINUX

SERVERS

PHYSICAL OR

VIRTUAL SERVERS

DESTINATION

RPS

DEDUPLICATED DATA

DEDUPLICATED DATA

APPLICATION

SERVERS

CENTRALIZED

MANAGEMENT

WAN OPTIMIZED

REPLICATION

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arcserve® UDP – Installation and Getting Started

• Install UDP

– Agent/Full, Standard/Advanced

– Reboot required for the UDP Agent

• Manager UI

– Add Nodes to Protect

• Specify IP address/nodename

• AD discovery

• Import CSV, TXT

– Add a Destination

• Recovery Point Server

• Data Store

– Create a Plan

• Windows

• Linux

• Virtual machines

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arcserve® UDP – RPS: Scaling

Copyright © 2014 Arcserve. All rights reserved. 12

Solution Overview

Scales from small to large environments

For large organizations looking to scale out arcserve UDP, individual elements or roles can be installed individually to improve performance & scalability

In smaller organizations or remote offices solution elements or roles can be combined on a single host or node to reduce cost and complexity

Overview Solutions Products Licensing Support

NEW

SINGLE UDP SERVER

MANAGEMENT CONSOLE

RECOVERY POINT SERVER

TAPE ARCHIVE

AGENTLESS PROXY

VIRTUAL STANDBY PROXY

PRIMARY / LARGE SITE REMOTE / SMALL SITE

DESTINATION

RPS

WORKSTATIONS

PHYSICAL

SERVERS

VIRTUAL HOST

SERVERS

GLOBAL

DEDUPE

WAN OPTIMIZED

REPLICATION

AGENTLESS

PROXY

VIRTUAL

STANDBY

PROXY

DISK, TAPE

OR CLOUD

CENTRALIZED

MANAGEMENT

TAPE

BACKUP

RECOVERY

POINT SERVER

RECOVERY

POINT SERVER

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arcserve® UDP – RPS: Multi-tenant storage

13

Solution Overview

Capacity optimized, secure, multi-tenant storage

Global deduplication & compression, across all tenants reduces total storage costs dramatically

256-bit AES encryption provides information security

Ideal solution when all tenants are protected & managed by a managed service provider

Simple folder structure access by customer RPS

Ideal for environments with limited bandwidth or charge-by-the-usage connections

Overview Solutions Products Licensing Support

REMOTE SITE / HOSTING PROVIDER / MSPCOMPANY A / DEPT. A

DESTINATION

RPS

TAPE

BACKUP

SOURCE

RPS

COMPANY B / DEPT. B

WAN OPTIMIZED

REPLICATION

SOURCE

RPS

SOURCE

RPS

COMPANY C / DEPT. C

PHYSICAL OR

VIRTUAL SERVERS

GLOBAL

DEDUPE

CENTRALIZED

MANAGEMENT

Copyright © 2014 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.

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Solution Overview

Jumpstart data seeding

Offline synchronization accelerates deployment of remote Recovery Point Servers and improves data transfers

Ideal for environments with limited bandwidth or charge-by-the-usage connections

Reduce your exposure when protecting data offsite

Supports public clouds such as Amazon, Azure, Rackspace and others, who offer data import services (Requires an RPS in the cloud)

Can eliminate the need to use tape

Overview Solutions Products Licensing Support

arcserve® UDP – RPS: Jumpstart

Copyright © 2014 Arcserve. All rights reserved. 14

Fast Synchronization

Imp

ort

Da

tas

tore

Ex

po

rt Da

tas

tore

COURIER SERVICE

NEW

RECOVERY

POINT SERVERPUBLIC &

PRIVATE CLOUD

REMOTE SITE / CLOUDPRIMARY SITE

CENTRALIZED

MANAGEMENT

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arcserve® UDP – RPS: Replication

Copyright © 2014 Arcserve. All rights reserved. 15

TERTIARY SITE

PRIMARY SITE REMOTE SITE

Replication

Re

plic

atio

narcserve® UDP

Built-in replication

Proven block-based RPS to RPS replication

Data can be replicated to multiple RPS servers

Unidirectional communication via HTTP tunnelling to eliminate configuration issues with NAT & firewalls

Restart failed jobs at last block

Advanced scheduling & retention

Replication task verification upon completion

Concurrent job support

Supports compressed, encrypted & deduplicated backups

CENTRALIZED

MANAGEMENT

WAN OPTIMIZED

REPLICATION

Solution Overview

Cost effective disaster recovery

Block-based, WAN optimized replication, for physical & virtual systems

Provides compression, encryption & global deduplication

Data can be replicated across multiple systems & sites, concurrently

Advanced scheduling & differential retention

Restarts failed jobs at last block

Unidirectional communication via HTTP tunnelling eliminates configuration issues with NAT & firewalls

Overview Solutions Products Licensing Support

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arcserve® UDP – RPS: Offsite replication for DR

Copyright © 2014 Arcserve. All rights reserved. 16

Solution Overview

Cost effective disaster recovery

Block-based, WAN optimized replication, for physical & virtual systems

Provides compression, encryption & global deduplication

Data can be replicated across multiple systems & sites, concurrently

Advanced scheduling & differential retention

Restarts failed jobs at last block

Unidirectional communication via HTTP tunnelling eliminates configuration issues with NAT & firewalls

Overview Solutions Products Licensing Support

REMOTE SITEPRIMARY SITE

MSP / PRIVATE CLOUD

TAPE

BACKUP

GLOBAL

DEDUPE

DEDUPLICATED DATA

DEDUPLICATED DATA

DEDUPLICATED DATA

RECOVERY

POINT SERVER

RECOVERY

POINT SERVER

WINDOWS

WORKSTATIONS

WINDOWS

OR LINUX

SERVERS

PHYSICAL OR

VIRTUAL SERVERS

DESTINATION

RPS

DEDUPLICATED DATA

DEDUPLICATED DATA

APPLICATION

SERVERS

CENTRALIZED

MANAGEMENT

WAN OPTIMIZED

REPLICATION

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arcserve® UDP – RPS: Image-based backup to disk

Copyright © 2014 Arcserve. All rights reserved. 17

Solution Overview

Fast, simple, efficient image-based backup to disk for Windows & Linux applications

Protects Microsoft Exchange, SQL, vSphere, Hyper-V, XenServer etc.

Single-pass application consistent backups & granular restores for Microsoft Exchange, SQL & files

Remote Virtual Standby capability

Hardware-independent Bare Metal Recovery (BMR)

AES encryption & compression

Centralized management & reporting

Overview Solutions Products Licensing Support

RECOVERY POINT

SERVER

SELF-SERVICE

GRANULAR

RESTORE

BMR

PRIMARY SITE

FILES

DATABASES

APPLICATIONS

WINDOWS OR LINUX

PHYSICAL OR VIRTUAL

GLOBAL

DEDUPECENTRALIZED

MANAGEMENT

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arcserve® UDP – RPS: Tape archive

Copyright © 2014 Arcserve. All rights reserved. 18

Solution Overview

Fast, simple, efficient image-based backup to tape for Windows & Linux applications

Perform fast, image-based backup to disk

Perform scheduled backup of disk repository to tape

Restore data directly from tape

Overview Solutions Products Licensing Support

RECOVERY

POINT SERVER

FULL VM RESTORE

& GRANULAR RESTORE

TAPE

BACKUP

DISK, TAPE

OR CLOUD

GRANULAR RESTORE

DIRECTLY FROM TAPE

PRIMARY SITE

FILES

DATABASES

APPLICATIONS

WINDOWS OR LINUX

PHYSICAL OR VIRTUAL

GLOBAL

DEDUPECENTRALIZED

MANAGEMENT

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arcserve® UDP – RPS: Cloud

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Solution Overview

Fast, simple, efficient image-based backup to cloud for Windows & Linux applications

Perform local backup to disk

Schedule offsite copy/archive to cloud

Supports Amazon, Azure & Eucalyptus Cloud platforms

Recover from local resources if available

Recover files from cloud, for disaster recovery

Overview Solutions Products Licensing Support

PUBLIC &

PRIVATE CLOUD

GRANULAR

RESTORE

FILE COPY /

ARCHIVE

RESTORE

LOCAL &

REMOTE USERS

PRIMARY SITE

FILES

DATABASES

APPLICATIONS

WINDOWS OR LINUX

PHYSICAL OR VIRTUAL

RECOVERY POINT

SERVER

CLOUD

GLOBAL

DEDUPECENTRALIZED

MANAGEMENT

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arcserve® UDP – RPS: Virtual standby

Copyright © 2014 Arcserve. All rights reserved. 20

Solution Overview

Cost effective business continuity & disaster recovery

Periodic, image-based system, application & data protection for Windows Servers & VMs

Supports P2V & cross-hypervisor V2V

Automatically converts recovery points into VHD or VMDK formats

Automatically registers with Hypervisor

Monitors production server

Automatic & manual failover

Perform end-user redirection

Overview Solutions Products Licensing Support

VIRTUAL STANDBY

PROXY

FAILOVER

PHYSICAL OR VIRTUAL

REPLICA SERVERS

LOCAL &

REMOTE USERS

PHYSICAL OR VIRTUAL

SERVERS

PRIMARY SITE

GLOBAL

DEDUPE

RECOVERY POINT

SERVER

CENTRALIZED

MANAGEMENT

Page 21: Arcserve udp   recovery point server and global deduplication 12-2014

arcserve® UDP – RPS : Remote virtual standby

Copyright © 2014 Arcserve. All rights reserved. 21

Solution Overview

Cost effective business continuity & disaster recovery

Periodic, image-based system, application & data protection for Windows Servers & VMs

Replicate to remote location (remote office, DR site, MSP & Cloud)

Run recovery point conversion into VHD or VMDK formats at the remote site to a virtual server

Register with Hypervisor

Manual failover to remote resources

Overview Solutions Products Licensing Support

PHYSICAL OR

VIRTUAL REPLICA

SERVERS

PHYSICAL OR

VIRTUAL SERVERS

RECOVERY

POINT SERVER

VIRTUAL

STANDBY

PROXY

BMR

RECOVERY

POINT SERVER

LOCAL &

REMOTE USERS

PRIMARY SITE

WAN OPTIMIZED

REPLICATION

GLOBAL

DEDUPE

REMOTE SITE

CENTRALIZED

MANAGEMENT

Page 22: Arcserve udp   recovery point server and global deduplication 12-2014

arcserve® UDP – RPS : Bare Metal Recovery

Copyright © 2014 Arcserve. All rights reserved. 22

Solution Overview

Cost effective disaster recovery

For Windows Servers, Workstations & Linux Servers

Hardware independent

Supports P2P, P2V, V2V & V2P

Image-based, periodic system, application & data protection

Recovery points stored on media

Select recovery point

Resize disk & add drivers if necessary

Reboot & go!

Overview Solutions Products Licensing Support

PHYSICAL OR

VIRTUAL SERVERS

RECOVERY

POINT SERVER

BMR

PRIMARY SITE

GLOBAL

DEDUPECENTRALIZED

MANAGEMENT

Page 23: Arcserve udp   recovery point server and global deduplication 12-2014

Solution Overview

Fast, simple, agentless backup for VMware & Hyper-V host environments

Enables single-pass backup of all VMs without the need to install software agents on each VM

Application consistent backups (Exchange, SQL etc.) & transaction log purge

Integrates with Hyper-V & VMware vStorage API’s

Only backs up changed blocks

Easily recover individual files & folders from within each VM

Centralized node, group & plan management from UDP Console

Overview Solutions Products Licensing Support

arcserve® UDP – RPS : VMware & Hyper-V

Copyright © 2014 Arcserve. All rights reserved. 23

NEW PRIMARY SITE

PROTECTS VMs, VOLUMES, FILES,

DATABASES, APPLICATIONS &

RAW DEVICE MAPPINGS (vRDM & pRDM)

vSPHERE FARM OR HYPER-V

FULL VM RESTORE

& GRANULAR RESTORE

GRANULAR RESTORE

DIRECTLY FROM TAPE

PRIMARY SITE

RECOVERY

POINT SERVER

TAPE

BACKUP

DISK, TAPE

OR CLOUD

GLOBAL

DEDUPECENTRALIZED

MANAGEMENT

Page 24: Arcserve udp   recovery point server and global deduplication 12-2014

arcserve® UDP – RPS: Citrix XenServer

Copyright © 2014 Arcserve. All rights reserved. 24

Solution Overview

Protection for Citrix XenServer host environments

Single-pass volume backup within each guest VM

Infinite Incremental (I2) TechnologyTM backups

Application consistent backups (Exchange, SQL etc.)

Easily recover individual files & folders from within each VM, or whole VMs via BMR

Cross-hypervisor restore and Virtual Standby to Hyper-V & VMware vSphere

Centralized node, group & policy management

Overview Solutions Products Licensing Support

PROTECTS VOLUMES, FILES,

DATABASES & APPLICATIONS

XENSERVER FARM STANDALONE

XENSERVER

PRIMARY SITE

GLOBAL

DEDUPE

FULL VM RESTORE

& GRANULAR RESTORE

GRANULAR RESTORE

DIRECTLY FROM TAPE

TAPE

BACKUP

DISK, TAPE

OR CLOUD

RECOVERY

POINT SERVER

CENTRALIZED

MANAGEMENT

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arcserve®

UDP

Global Deduplication

Copyright © 2014 Arcserve. All rights reserved. 25

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arcserve® UDP – RPS: Global deduplication

Copyright © 2014 Arcserve. All rights reserved. 26

Solution Overview

Recovery Point Server, capacity optimized backup

Recovery Point Server (RPS) optimizes storage requirements, bandwidth usage & accelerates protection & recovery across sites

Provides global deduplication: Data is deduplicated across nodes, jobs & sites

WAN optimized replication:1-2-many & many 2-1

Jumpstart: Data seeding to speed remote site deployment

Reduces load on production systems, by offloading merge & backup catalog generation to RPS system

In place re-hydration of data for fast granular restore (including restores from tape) Overview Solutions Products Licensing Support

NEW REMOTE SITEPRIMARY SITE

MSP / PRIVATE CLOUD

TAPE

BACKUP

GLOBAL

DEDUPE

DEDUPLICATED DATA

DEDUPLICATED DATA

DEDUPLICATED DATA

RECOVERY

POINT SERVER

RECOVERY

POINT SERVER

WINDOWS

WORKSTATIONS

WINDOWS

OR LINUX

SERVERS

PHYSICAL OR

VIRTUAL SERVERS

DESTINATION

RPS

DEDUPLICATED DATA

DEDUPLICATED DATA

APPLICATION

SERVERS

CENTRALIZED

MANAGEMENT

WAN OPTIMIZED

REPLICATION

Page 27: Arcserve udp   recovery point server and global deduplication 12-2014

arcserve®

UDP: Data Deduplication

Arcserve UDP supports the following types of

deduplication:

– Source-side Deduplication:

Ensures that only unique data is backed up

at the destination from an agent.

– Global Deduplication:

Ensures that only unique data is backed up

at the destination from multiple agents.

Copyright © 2014 Arcserve. All rights reserved. 27

Data deduplication is technology that ensures that duplicate data is not stored.

When you run a backup job, arcserve UDP analyzes data and back ups only

unique data.

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arcserve® UDP - Global Deduplication Overview

Copyright © 2014 Arcserve. All rights reserved. 28

PRIMARY SITE

RECOVERY

POINT SERVER

WINDOWS

WORKSTATIONS

WINDOWS

OR LINUX SERVERS

PHYSICAL OR

VIRTUAL SERVERS

GLOBAL

DEDUPE

DEDUPLICATED DATA

DEDUPLICATED DATA

DEDUPLICATED DATA

REMOTE SITE

RECOVERY

POINT SERVER

DEDUPLICATED DATADEDUPLICATED DATA

DEDUPLICATED DATA

MSP / PRIVATE CLOUD

TAPE

BACKUP

CENTRALIZED

MANAGEMENT

DESTINATION

RPS

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arcserve®

UDP: Deduplication

Copyright © 2014 Arcserve. All rights reserved.

Page 30: Arcserve udp   recovery point server and global deduplication 12-2014

arcserve®

UDP: Estimating resources

• RPS Data Store: Estimating

Copyright © 2014 Arcserve. All rights reserved. 30

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arcserve®

UDP: Estimate example 10TB

• Source data to protect: 10TB

• Deduplication Block size: 4KB

• Estimated deduplication percentage: 30%

• Unique Data: 700GB

• Estimated Compression percentage: 15 %

• Compressed Data: 595GB

• Disk storage space required: 6.611TB

– (added 10% for additional Index)

• Number of Hash Keys: 183,500,800

• Estimated Hash Destination space: 70GB

• Required Memory for Hash: 3.584GB

– Using SSD as the Hash Destination

Copyright © 2014 Arcserve. All rights reserved. 31

Page 32: Arcserve udp   recovery point server and global deduplication 12-2014

arcserve®

UDP: Estimate example 20GB

• Source data to protect: 20GB

• Deduplication Block size: 4KB

• Estimated deduplication percentage: 89%

• Unique Data: 2.2GB

• Estimated Compression percentage: 52 %

• Compressed Data: 1.06GB

• Disk storage space required: 1.17GB

– (added 10% for additional Index)

• Number of Hash Keys: 576,716

• Required Memory for Hash: 0.0220GB

• Overall data reduction percentage: 94.90%

Copyright © 2014 Arcserve. All rights reserved. 32

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arcserve® UDP – Pricing and Licensing

Copyright © 2014 Arcserve. All rights reserved. 33

Page 34: Arcserve udp   recovery point server and global deduplication 12-2014

Copyright © 2014 Arcserve. All rights reserved. 34

Before

Thousands of SKUs

Dozens of options

Legacy pricing

Complex choices

After

5 primary SKUs

Simplified options

Competitive

Channel-friendly

Versions Includes Licensing Options

Per TB Per Socket Per Workstation

Standard UDP File Server Protection

Basic Tape N/A

Advanced All UDP Components

Basic Tape N/A

Premium All UDP Components

Premium Tape (ASBU)

File-level Replication N/A

Premium Plus All UDP Components

Premium Tape (ASBU)

Premium HA (RHA) N/A

Workstation UDP Windows Workstation

Protection

Basic Tape

N/A N/A

Note: Product will also be sold “per workstation” - Also, coming soon will be a “freeware” version of UDP Workstation to be

provided as free download w/limited support and no ability to store deduplicated images on the RPS.

Per-socket

prices offered

for both virtual

& physical

servers.

arcserve® UDP: Simple & flexible licensing options

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arcserve® UDP – Service and Support

Copyright © 2014 Arcserve. All rights reserved. 35

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Technical Support

Delivering world-class customer service & support, with 24x7 global access

Online knowledge base

Ask Support Live Chat

Self-service support tickets

Product documentation

Certified device lists

Software compatibility

Online training

Global user community & forums

Downloads, beta’s, patches

CA arcserve Tech Insider support newsletter

Direct access to the UDP Knowledge Centre from within the UDP product

Customer service and support

Copyright © 2014 Arcserve. All rights reserved. 36

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Customer success story portal

• See how Arcserve has

made a difference for

our customers

• Search by location,

vertical market, and

other criterion

Copyright © 2014 Arcserve. All rights reserved. 37

arcserve.com/success-stories

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arcserve® Unified Data Protection

Questions

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Legal

Copyright © 2014 Arcserve. All rights reserved. Microsoft, Windows, Windows Azure, Windows Server, Hyper-V, Active Directory, SQL Server, and SharePoint are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. UNIX is a registered trademark in the United States and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. IBM, Lotus, Domino, AIX and Informix are trademarks of International Business Machines Corp. in the United States, other countries, or both. All other trademarks, trade names, service marks and logos referenced herein belong to their respective companies.

THIS PRESENTATION IS FOR YOUR INFORMATIONAL PURPOSES ONLY. Arcserve assumes no responsibility for the accuracy or completeness of the information. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA TECHNOLOGIES PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. In no event will Arcserve be liable for any loss or damage, direct or indirect, in connection with this presentation, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if Arcserve is expressly advised of the possibility of such damages.