Hotel Operation Management

Arban, Myranel J.Dela Vega, Ruth T.

Gama, Jaymeelyn B.Velasquez, Kriscel B.

Best Western

Hotel

How can they satisfy their customers especially the tourist, if they can’t handle the business well

when regards to unity and coordination?

Statement of the Problem

•Lack of Communication

•Lack of Facilities and Equipments

• Unmaintained Maintenance

•Unsatisfied Customer Service

Areas of Consideration

Alternative Course of Action

• Total renovation and opening of new facilities and modernizing of equipments

• Promotion such as revival of prelude to the market

• High standards for future employees

• Raising of quality and customer service

• Service transfer from airport or seaport

Recommendation

Best Western should focus on total renovation and opening of new facilities and modernizing of equipments. Opening new recreational facilities such as spa and gym, putting a wi-fi connection and using of cctv cameras, that will suit to the total satisfaction and needs of the customers. By that means, Best Western will be more popular and their customers will consider Best Western as their BEST HOTEL ever stayed.

ConclusionI Therefore conclude that if the proposed plans suggested in the Best Western will be applied, the demand of customers staying in the hotel will surely increase in no time. If the hotel is fully determined to upgrade their usual quality and customer service it would help to promote and start a new for the hotel. And opening a new facilities would be a great opportunity for unemployed, the more facilities they make, the more opportunities will come. The quicker they act, more guests will be satisfied.

Pan Pacific Hotel

Statement of the Problem

How can Pan Pacific exclusively fortify their niche so that to prevent other competitors from

grabbing their market?

Areas of Consideration• In the local arena, the competition to gain more guests is high.

• New marketing strategies are being employed by new hotels.

• Pan Pacific Manila has consistently top the occupancy rates for the years 2004-2006.

• Pan Pacific Manila offers butler service. Most of the deluxe hotel offers butler service on several floors only.

• Pan Pacific Manila has the same amenities as compared with other hotels but on a smaller scale.

Alternative Course of Action• Continue on the niche market and fortify the service.

• Identify ways to personalized products and services.

• Upgrade room amenities and technological features inside the room. This would help the businessman

• Continuing education not only of the rank and file but also top management.

• Increase advertising campaign 

Recommendation

Hotels must provide new in room facilities and must very sensitive to customer needs. Maintain

the cleanliness of the facilities specially the rooms, so that customers will be more

comfortable to stay in the hotel and more security outside the hotel so that they can fully

enjoy their stay.

ConclusionI therefore conclude that Pan Pacific Manila takes pride in being the first five-star hotel in the Philippines providing the best assistance for customers with their full butler

service, enhancing their back-end systems is also key to maintaining their industry-leading position in the

hospitality sector. In that case customers will enjoy their stay in this hotel and they will feel more comfortable and satisfied in the service of the hotel and will not regret with

their stay.

Shangri-La Hotel

Statement of the Problem

How can Shangri-la Hotelexclusively fortify their niche so that to prevent other competitors from grabbing their market?

Areas of Consideration-Total renovation and opening of new facilities and modernizing of equipments

-Rare reports and checking of hotels

Alternative Course of Action-opening of new facilities and modernizing of equipments

-Create connections with travel agencies in your area and get your resort listed with them.-Conduct satisfaction surveys with your present guests wherein they can also write down their comments about your place.

Recommendation hotel should open new facilities unrivalled services and facilities including several gastronomic options, a luxurious fitness centre with indoor pool, two outdoor pools, as well as a selection of sports activities and children facilities.

Conclusion I therefore conclude that Shangri-la Hotel five-star luxury hotels "To treat a stranger as one of our own" characterises the hospitality one can expect from Shangri-La.  Discerning travellers can not only enjoy world-class 5-star service, tranquil surroundings, inspirational architecture and design and the highest quality food and beverages, but also something a great deal rarer - Shangri-La's special kind of hospitality.  Hospitality from the heart.