April 9, 2011 A MESSAGE FROM RICHARD R. KELLEY TO...
8
Saturday Briefing Page April 9, 2011 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA Outrigger Aids Our Friends in Japan By Barry Wallace e effects of the triple whammy of what Japan refers to as 3/11 (Earthquake, Tsunami, and Radiation) are still being assessed, but we know that many people in Japan will be in distress for some time to come. We, at Outrigger, want to help our friends in Japan during their time of need. To this end, we were honored to lend our support to a special benefit concert held at Waikiki Beach Walk® on the Sunday following the disaster, with 100 percent of the proceeds raised going to the Japan Hawai‘i Relief Fund, established by First Hawaiian Bank. All contributions to this fund will be donated to the Japanese Red Cross Society to support the earthquake and tsunami victims and their families. We also have made a corporate donation to the Japan-America Society of Hawaii (JASH), a non-profit organization whose mission is to “promote understanding and friendships between the peoples of Japan and the United States through the special and unique perspective of Hawai‘i.” JASH will direct these funds to the Japanese Red Cross Society as well. On the JASH Web site, they show their efforts to provide relief and suggest how others can contribute. Visit www.jashawaii.org, if you are interested in further information. David Carey, Jean Rolles, and Danny Ojiri on behalf of Outrigger, present a check to Ed Hawkins, President of the Japan-America Society of Hawaii Outrigger Promotes Healthy Lifestyles both at Work and at Home By Dr. Chuck Kelley Dr. Richard Kelley is traveling. His column will return next week. I am always impressed at the level of physical fitness in our company. Walking around, I see that most of our ‘ohana is trim and physically active. Many of our jobs are physically demanding, for example Housekeeping, Bell, and Maintenance, which require lots and lots of physical exertion every day. In fact, a couple of years ago, I asked the Housekeepers to wear pedometers for a week, and I found that many of them walked over five miles a day performing their duties! But not everyone has such a position; many spend the day at a desk or counter, which makes it harder to stay in shape. I am always pleased when I see employees out there exercising before work, after work, and even on their lunch breaks. Once upon a time in the United States, our home and work lives were almost completely separate. After employees clocked in and the morning factory whistle blew, they were required to place all personal issues, even health issues, on hold until the whistle blew again at the end of the day. Well, that is just not reality any more. Life has gotten far more complicated, and some good employers are helping employees incorporate healthy lifestyles into the workplace. Outrigger has been a leader in this area, making it possible for employees to practice healthy habits and disease prevention strategies all day, every day. To begin with, Outrigger provides all full-time employees with top-notch medical Continued on page 8
Transcript of April 9, 2011 A MESSAGE FROM RICHARD R. KELLEY TO...
Saturday BriefingPage �
April 9, 2011 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA
Outrigger Aids Our Friends in Japan
By Barry Wallace
TheeffectsofthetriplewhammyofwhatJapanreferstoas3/11(Earthquake,Tsunami,andRadiation)arestillbeingassessed,butweknowthatmanypeopleinJapanwillbeindistressforsometimetocome. We,atOutrigger,wanttohelpourfriendsinJapanduringtheirtimeofneed.Tothisend,wewerehonoredtolendoursupporttoaspecialbenefitconcertheldatWaikikiBeachWalk®ontheSundayfollowingthedisaster,with100percentoftheproceedsraisedgoingtotheJapanHawai‘iReliefFund,establishedbyFirstHawaiianBank.AllcontributionstothisfundwillbedonatedtotheJapaneseRedCrossSocietytosupporttheearthquakeandtsunamivictimsandtheirfamilies. WealsohavemadeacorporatedonationtotheJapan-AmericaSocietyofHawaii(JASH),anon-profitorganizationwhosemissionisto“promoteunderstandingandfriendshipsbetweenthepeoplesofJapanandtheUnitedStatesthroughthespecialanduniqueperspectiveofHawai‘i.”JASHwilldirectthesefundstotheJapaneseRedCrossSocietyaswell. OntheJASHWebsite,theyshowtheireffortstoprovidereliefandsuggesthowotherscancontribute.Visitwww.jashawaii.org,ifyouareinterestedinfurtherinformation.
David Carey, Jean Rolles, and Danny Ojiri on behalf of Outrigger, present a check to Ed Hawkins, President of the Japan-America Society of Hawaii
Outrigger Promotes Healthy Lifestyles
both at Work and at Home
By Dr. Chuck Kelley
Dr. Richard Kelley is traveling. His column will return next week.
Iamalwaysimpressedatthelevelofphysicalfitnessinourcompany.Walkingaround,Iseethatmostofour‘ohanaistrimandphysicallyactive.Manyofourjobsarephysicallydemanding,forexampleHousekeeping,Bell,andMaintenance,whichrequirelotsandlotsofphysicalexertioneveryday.Infact,acoupleofyearsago,IaskedtheHousekeeperstowearpedometersforaweek,andIfoundthatmanyofthemwalkedoverfivemilesadayperformingtheirduties!Butnoteveryonehassuchaposition;manyspendthedayatadeskorcounter,whichmakesithardertostayinshape.IamalwayspleasedwhenIseeemployeesoutthereexercisingbeforework,afterwork,andevenontheirlunchbreaks. OnceuponatimeintheUnitedStates,ourhomeandworkliveswerealmostcompletelyseparate.Afteremployeesclockedinandthemorningfactorywhistleblew,theywererequiredtoplaceallpersonalissues,evenhealthissues,onholduntilthewhistleblewagainattheendoftheday.Well,thatisjustnotrealityanymore.Lifehasgottenfarmorecomplicated,andsomegoodemployersarehelpingemployeesincorporatehealthylifestylesintotheworkplace.Outriggerhasbeenaleaderinthisarea,makingitpossibleforemployeestopracticehealthyhabitsanddiseasepreventionstrategiesallday,everyday. Tobeginwith,Outriggerprovidesallfull-timeemployeeswithtop-notchmedical
Continued on page 8
Saturday BriefingPage �
Saturday Briefing is publishedby and for employees of
Outrigger Enterprises Group (OEG)
Editor-In-Chief: Richard Kelley Supervising Editor: Pila Hanson Senior Editor: Kathy Foley Proofing Assistant: Char Luning Contributing Writers: Employees of OEG
Visit us online at:
www.saturdaybriefing.outrigger.com
Submissions to Kathy Foley
via interoffice mail to OEH/HR,
or by phone at (808) 921-6957.
©2011OutriggerHotelsHawaiiAnEqualOpportunityEmployer New
Arr
ival
Apr20:SungKiKim,JanHroch,RosieL.Wroten,andTimWolfgangBlum.
Apr21:EvanM.P.Leung,SueannN.Wells,JennyJ.Meyer,LeamarB.Matias,WendyE.Suzuki,andJunieA.Palacpac.
Apr22:PaulS.Nagamine,SoteraS.Nuesca,RicardoLumaban,LiwaywayA.Ragasa,SoteroBacligSolatre,DominadorMelchor,DavidC.Cheang,andLarkAnnEriksen.
Apr23:JohnK.Jay,CharleenT.Murakane,SandraM.Kaleohano,ChristianI.Ross,DavinT.Kawakami,LizaI.Peterson,andBarbaraCampbell.
Apr24:NancyL.WanandJenniferO.Jennings.
Apr25:ChristopherMiles,KarenN.Shioji,LaiCheeLum,andArielC.Saladino.
Apr26:ElsinaG.Ittu,LoraineL.Timoshik,AlyssaC.Johnson,MonserioC.Lacuata,GinaManeja,LaiKiuChan,RichardC.Nakahashi,LindaC.C.Wang,HerminioL.Agliam,andCarolL.Hanna.
Employment OpportunitiesIfyouareinterestedinthepositionslistedbelowandmeetthequalifications,youmayapplyonline.PleasegotoWWW.OUTRIGGER.COM,clickonABOUTOUTRIGGER,thenEMPLOYMENT.Weonlyacceptonlineapplicationsfortheopen-listedpositionsfrominternalcandidates.Ifyouhaveanyquestions,pleasecallChadTeramaeat(808)921-6989.ApplicationdeadlineisApril15,2011.
Executive Housekeeper (Full Time)Mustbeabletoprovideoveralldirection,coordination,andongoingevaluationoftheHousekeepingoperations.PreviousexperienceasanExecutiveHousekeeperoraminimumoftwoyearsasanAssistantExecutiveHousekeeperrequired.Musthaveexcellentverbal/writtencommunication,organizational,computer,andmathematicalskills,withabilitytodemonstrateandpromotehospitality,teamwork,andstandardofcleanliness.PreviousTimeshareexperiencepreferred.
Housekeeper I (Full Time & On Call)Mustbeabletoworkwellwithothers,followinstructions,communicateinEnglish,andworkflexibledaysandshifts.Experienceincleaningandservicingguestroomsand/orpublicareaspreferred.
Revenue Coordinator (Full-Time)ResponsibleformaintainingandmonitoringroominventorytoincludeWholesale,FIT,andGroupblockactivity.WorkscloselywiththeRevenueandSalesdepartments.PreviousSales,Revenue,andGroupreservationshighlydesired,withhotelexperiencepreferred.Goodwrittenandverbalcommunicationandabilitytouseacomputeramust.
Engineering Assistant (Full Time)Highschooldiplomaorequivalentrequired.PreviousexperienceinaMaintenancedepartmentwithaminimumoftwoyearssecretarialexperiencepreferred.BasiccomputerskillsinWord,Excel,andPowerPointrequired.Mustbeabletotype50wpmandhavebasicmathematicalandgoodverbalandwrittencommunicationskills.Mustalsohavetheabilitytobend,squat,sit,andwalkoccasionally.Mustbeabletoworkanydayandshiftandpossessapositiveserviceorientedattitudetowardguests,fellowemployees,andtheCompany.
Outrigger Kiahuna PlantationSecurity Officer (On Call)
MusthaveSecurityexperienceorexperienceinarelatedfield.Mustpossessavaliddriver’slicenseandcleantrafficabstract.CPR,AED,andfirstaidcertificationrequired.Mustbeabletoworkanydayandshift.
Guest Service Agent (Full Time)Musthaveatleastoneyearcustomerserviceandcashieringexperience,preferablyinthehospitalityindustry.Musthavebasiccomputerskillsandbeabletotype30wpm.Mustalsobeateamplayerwithexcellentcommunicationskillsandflexibilitytoworkanydayandshift.
Congratulations to Jennifer Padre and her husband John on the arrival of Joaquin Liam Sadorra Padre. Joaquin was born on March 3, 2011, weighing 6 lbs and measuring 18-3/4 inches long.
Saturday BriefingPage �
Kaua‘i Malama Awards: Red Carpet Under the StarsBy Marianne Thesken
Outrigger Kiahuna PlantationSupervisor/Manager of the Year – Gana Maheshwaran
InadditiontohiskeyresponsibilityofRevenueManagement,GanahasorganizedKiahuna’snewOwnerServicesdepartmentandcontinuestoleadeffortstoenhancetheguestexperience.
Administrator/Accountant of the Year – Dianne NewmanDianneisprofessional,friendly,anddirect,yetverydiplomatic,asshehelpsownersmaintainandupgradethequalityoftheirislandhomes.
Outrigger at Lae naniOutstanding Employee of the Year – Helene Kahaunaele-Akiona
Helene’swillingnesstotackleanytaskandher“cando”approachisanassettotheever-changingoperation.Shegoesaboveandbeyondtoassistinanywayshecanwithoutregardtoherjobdescription.
Outrigger Waipouli Beach ResortOutstanding Employee of the Year – Vilma Landagora
Vilmaisthecalminthefaceofchaos,graciousinthemidstofconflict,anddiligentinthecourseofherworkday.Sheistheepitomeofgracewithalohaineveryencounter.
TheKaua‘iChapteroftheHawai‘iHotel&LodgingAssociation(HHLA)celebratedandhonoredindustrystarsnominatedbytheirrespectivepropertiesonTuesday,March29.WehonoredemployeesfromtheOutriggerKiahunaPlantation,OutriggeratLaenani,andOutriggerWaipouliBeachResort,alongwith“stars”fromotherKaua‘ihotelsandresorts.Thenomineeswererecognizedforoutstandingandunusualservicetotheresort,guests,and/orthecommunity.Wecelebratedwithawonderfuldinner,entertainment,andcamaraderie. TheOutriggerKaua‘i‘ohanaisproudtohonorthefollowingemployeesforoutstandingservice:
Honorees Gana Maheshwaran, Vilma Landagora, and Dianne NewmanHonoree Helene Kahaunaele-Akiona
Political FundraisersIfyouareinterestedinattendinganyofthefundraiserslistedbelow,pleasecall921-6957.
Wednesday,April137-8:30a.m.
ThePacificClub
Rep.BobHerkesDistrict5:Puna,Ka‘ū,North&
SouthKona
5:30-7:30p.m.TreeTops@ParadisePark
Monday,April115:30-7:30p.m.
GentryPacificDesignCenterEatCafe
Rep.MarkJunHashemDistrict18:Haha‘ione,Kuli‘ou‘ou,
NiuValley,Hawai‘iLoaRidge,‘ĀinaHaina,Wailupe,Kahala
Rep.KenItoDistrict48:He‘eia,Ha‘ikūValley,
Kapunahala,Kāne‘ohe
6-8p.m.St.Andrew’sPriory
YlangYlangCourtyard
Rep.RoyTakumiDistrict36:PearlCity,Momilani,Pacific
Palisades,Mānana
Saturday BriefingPage �
“Count on Me” and “Sequence of Service” Philosophies at Wyndham at Mauna Loa Village
By Kathy Ka‘ai TheWyndhamatMaunaLoaVillageCountonMeprogramencouragesemployees:
TobeResponsivetoneedsTobeRespectfulineverywayToDeliveragreatexperience
TheSequenceofServiceprogramencouragesemployeesto:
DemonstrateanupbeatandpositiveattitudeInitiateawarmandfriendlyverbalgreetingIntroduceyourselfanduseguests’namesasappropriateAskhowtobeofservice,takingownership,providingupdates,resolvingquickly,andfollowingupExpressappreciationandprovideappropriatepartingremarkswithaninvitationtoreturn
•••
•
•
•
•
•
Wyndhamhasaquarterlyphotocontestwherebysubmissionsrepresentthesephilosophiesinconjunctionwiththethemeforthequarter,whichis“Appreciate”. Asyoucanseebythephotoentry,wehaveemployeesofmanydifferentethnicbackgrounds,andwewantedtoportraythatin“attire,”aswellasinword.Inourpicture,wehaverepresentedJapan,China,Philippines,Tahiti,Samoa,andHawai‘i.
Wyndham Mauna Loa Village’s photo submission depicts Hawai‘i as a “melting pot”
alaka‘i – to lead, guide, direct.
We are all leaders in some manner or form. If you lead a group of employees to fulfill a
specific task or purpose, you are a leader. If you coach your kid’s soccer team after hours, you are a leader. If you are a parent of one or ten children, you are a leader. If you are involved in church or community
projects, you are a leader. Even if you don’t do any of the above, you can still be a great
leader. As leaders, we lead, guide, direct, teach by example through every word we speak and every action we perform.
local triviaIn 1819, the Brig Thaddeus departed Boston, Massachusetts, for a 164 day journey to the Hawaiian Islands. On April 4, 1820, the Thaddeus arrived in Kailua-Kona, with 22 passengers that comprised the first company of Protestant missionaries to introduce Christianity to our island people. There were two ministers within this group, Hiram Bingham, who continued on to O‘ahu in 1823, and Asa Thurston, who remained in Kailua-Kona. The history and stories of these early pioneers can be found at the Mission Houses Museum in Honolulu, and the Moku‘aikaua Church in Kailua-Kona.
The Moku‘aikaua Church in Kailua-Kona is the oldest Christian Church in the Hawaiian Islands. The first church was a wooden structure made of native Ohi‘a wood and a thatched roof.
The “Frame House,” pictured here at the Mission
Houses Museum, is the oldest wood-frame structure standing in the Hawaiian
Islands and was used as a communal home by
many missionary families who shared it with island
visitors and boarders. It was constructed in Boston and
shipped around Cape Horn to Hawai‘i in 1820.
Saturday BriefingPage �
New Herb Garden for the Outrigger Little Hastings Street Resort & Spa
By Alex Chapman
TheOutriggerLittleHastingsStreetResort&SpainNoosa,Australia,hasplanteditsownnewherbgardenbehindthemainkitchenarea.Thereasonisthreefold—togrowtheirownherbssotheyarefreshlypickedingredientsforavarietyofdishestousenewherbsforkitchenstafftraining,andfinally,toprovideasenseofownershipforthestafftonurtureandcareforthegarden. HerbsplantedincludeThaiBasil,Sage,FrenchTarragon,Rosemary,Oregano,Thyme,Coriander,KaffirLime,ItalianParsley,Fennel,VietnameseMint,andJalapenoPepper,tonameafew. ExecutiveChefOlivierMaokhamphieuwentontosaythat,“I’vealwayswantedtohavearesortherbgardenofourown,andI’mdelightedthatOutriggerhassupportedmewiththisproject”.
Outrigger Enterprises GroupStepping Up for Hawai‘i
By Kathy Foley
TheVisitorIndustryCharityWalkissponsoredbytheHawai‘iHotel&LodgingAssociation(HHLA)inpartnershipwiththeStar-Advertiser,OceanicTimeWarnerCable,andKCCNFM100.Thisyear’swalkisonSaturday,May21,fortheislandofO‘ahuandSaturday,May14,forour‘ohanaontheBigIsland,Kaua‘i,andMaui.Themedfor2011“PutYourBestSlippahForward,”thisannualwalkisoneofthelargestfundraisingeventsbyanon-profitorganizationinthestate.Thistraditionofkokuainsupportingourislands’localcharitieshasbeenalong-standingoneforOutrigger,andthisyearisnoexception.
Theaimistoraiseover$1millionforHawai‘i’sneedy;won’tyoujoinusinthisworthwhileeffort?YourdepartmentrecruiterhasthenecessaryformsforwalkingandwillbedistributingOutriggerT-shirts(T-shirtbackdesignshownleft,OEGlogoinwhiteonfrontpocket)speciallydesignedbyourowngraphicartist,DannyWang.Minimumdonationis$35togetaT-shirt.SignupbeforeApril20toguaranteeyourT-shirtsize. StaytunedtotheSaturday Briefingformoreinformationasthewalkdatedrawsnear.Markthedateandstartrecruitingyourfriendsandfamilytojoininonthefun—becauseitfeelsgoodtostepitupforHawai‘i.
Host of the MonthBy Khun Patchree Chanantho
Khun Pook (Natthachai Wiboonsin)
Host of the Month • March
Darren Shaw, Natthachai (Host of the month),
Chawipa and Pongsak
KhunPook(Natthachai)joinedtheOutriggerLagunaPhuketResortandVillasFrontOfficeteamasaBellmaninJanuary2010.Heisafriendlyandcourteousindividualwhoisambitioustogrowintheguestservicefield.Heispassionatetolearnbeyondhisjobresponsibilitiesandfocusesondevelopinghisskillset,i.e.,Englishcommunicationskills.WeareveryluckytohaveKhunPook,astrong,passionate,andcareer-mindedindividual.PASSIONwilldriveyoutosuccessKhunPook,andOutriggerisyourvehicle!Keepupthegoodwork! Executive Chef Olivier Maokhamphieu planting red chili in the new herb garden
Saturday BriefingPage �
Outrigger on the Lagoon – Fiji (FOR) March Get TogetherBy Una Murray
TheReefmeetingroomswerepackedwithStaff,Managers,andExecutivesgatheredtohonouroutstandingemployeesforthemonthofMarch.TheeventopenedwithabeautifulprayerbyEddieLiwaiono.ResortManagerJasonZvatorawelcomedeveryonewithaBigBulagreetingandthankedeveryoneforincrediblededicationandhardworkthispastmonth.Hereportedthatin2009,Marchoccupancywas44%andthisyearwas72%!Hewasexcitedtoadviseofthe97,000peoplewhoratedtheFORonAAAasexcellent,withascoreof97.5%,becauseofourBulaSpirit,friendliness,andbigsmiles.HealsoannouncedthearrivalofthegroupSocietyofAmericanTravelWritersthismonth.JasoncongratulatedtheNetballTeamfortakingpartintheCoralCoastNetballTournamentinwhichthegirls’teamcameinrunners-up,whilethemixedteammadeittothequarterfinals.JasonaddedthattheFORNadrogaRugbyTeamisplayingmostoftheirgameshereatLawaqa,soheencouragedeveryonetosupporttheteam,ashouseguestslookforwardtogoingwithvuvaletocheerandwatchtheexcitement. SeremaiaRabonupresentedMarchEmployeeAwardWinners:
Loata, Susana, and Selai in their Bula best Jason Zvatora, Losalini Qiwasa, Miriama Hicks, and Russell Blaik
Shynal Kumar, Priya Darshani, and Venessa Steele,
Sheetal Kumar, Shynal Kumar, Priya Darshani, Munish Naidu, and Russell Blaik
PraveenaDewanpresentedtheBebeCommunityProjectupdate,whichwastobeautifySigatokaTownbypaintingthebusstation,alltherubbishbins,andwallswithbrightcolours.Theyalsolandscapedandcleanedupthegardens.AlipateVareaannouncedtheBulaSpiritVouchers,andrecipientsparticipatedinthedartgameforprizes. Theget-togetherconcludedwiththeHeadsorTailscompetitionwonbyApisaiSekamateandafternoonteawithassortedsweets.
How Can I Help MunishNaidu
Here to HelpSitalReddy
Career AwardsLusiayaniDomolailai
MiriamaHicksLosaliniQiwasa
Front of the HouseVenessaSteele
Back of the HouseShynalKumar
Manager of the MonthPriyaDarshani
Saturday BriefingPage �
Aloha—Timeless and UniversalBy Mel Kaneshige
This is the eighth and final article in a series of articles written by Outrigger’s executives to introduce and share their personal perspective on our Value of the Week. This week’s author is Mel Kaneshige, EVP Real Estate & Development, and our Value of the Week is Aloha. – Kaipo Ho
A loha ...wetreateachotheraswewanttobetreated—withlove,compassionanddignity
“Aloha”isawayoflivingthatisingrainedinallofuswhoareluckyenoughtogrowupinHawai‘iandinallwhomoveherefromelsewherewhounderstandandadoptourlocalvalues. “Aloha”isthesinglemostdistinguishingfeatureofHawai‘itomanyvisitorswhoappreciatedthemanifestationof“Aloha”inthewaypeopleactandareinHawai‘i.ThesinglemostrepeatedcommentaboutatriptoHawai‘iis“HownicethepeopleofHawai‘iare”andhownicelytheyweretreated.Itisevidentinthepersonalexchangesbetweenour“host”employeesandour“guests”thatoccureveryminuteofthedayinourlobbies,ourrestaurants,ourretailshops,ourguestroomcorridors–everywhere. “Aloha”isnotexhibitedbyonlypeopleofHawaiianancestryorbythosewhoarelocalborn.The“Aloha”extendedbymembersoftheOutrigger‘ohanaareevidenceofthat.Theycomefrommanypartsoftheworld:thePhilippines,Korea,China,Vietnam,theUSmainland,andotherpartsoftheglobe–buttheyallsharethesame“Aloha”withourguestsandfellowemployees. Theconceptof“Aloha”isasoldashistoryitself.Othershavecalleditthe“GoldenRule”–dountoothersasyouwouldhavethemdountoyou.TheCodeofHammurabiinancientBabylon(about1780BC);“TheEloquentPeasant”fromancientEgypt(circa2000BC);thewritingsofPittacus,Thales,Sextus,Isocrates,Epicurus,andmanyothersinancientGreece(circa600BC);theAnalectsofConfucius(circa450BC);andtheBibleareamongthemanyrecordedsourcesoftheGoldenRule. JesusexplainsthisinmanyplacesintheBible,includingMatthew7:12,whereHesaid,“Thereforeallthingswhatsoeveryewouldthatmenshoulddotoyou,doyeevensotothem:forthisisthelawandtheprophets.”AndLuke6:31,“Andasyewouldthatmenshoulddotoyou,doyealsotothemlikewise.” Theconceptof“Aloha”istimelessanduniversal.“Aloha”isanenduringtenetofmoralityacrossallcivilizations,religions,peoples,andtime.
Nowthatwehavepropertiesinmanypartsoftheworld,examplesofAlohaarerecognizedinthe“MomentsofAloha”sectionofourweeklySaturday BriefingfromourpropertiesoutsideofHawai‘i,liketheonebelow.Thesewill,nodoubt,continueasweopenmorepropertiesintheAsiaPacificregion.
To Manager & Staff Outrigger Twin Towns
Resort,
My wife Cheryl & I felt compelled to write
to you after our stay with you from the 1st to
the 4th of this month. All of your Staff, the
cleaners, reception, restaurants & breakfast
area were, to say the least, simply terrific.
Their courtesy & professionalism was everything it should be & more. I deal with
the public every day & I know it is hard to be polite even sometimes so your Staff
stood out as being up there with the best.Our stay was a once in 9 year event
for us & unknowingly, you made it rather special so we would like to say thank
you again & we would hope to one day stay with you all once more when ever
circumstances permit. Feel free to use this letter as a testimonial if you so wish, as
we have nothing but praise for your organisation.
Yours Most Sincerely,
Ian & Cheryl Fisk, via email
TheRetailLeasingdepartment,whichisapartofRealEstateandDevelopment,hasthemostinteractionwithwhatIcall“externalcustomers,”astheydealwithourapproximately225tenantsinthe380,000+squarefeetofspacethatwemanage.BarbaraCampbellandherteamhavedealtwithtenantsthathavecomethroughverytoughtimeswiththegeneraleconomicdownturnandhavehandledthestressfulsituationwithtrueAloha.Sheandherteamhaveworkedwithallofourtenantsinthesamewaythattheywouldliketobetreated–withlove,compassion,anddignity.Itisn’teasywhencustomersaren’twalkingthroughthedoorwiththesameregularityorspendingmoneyinthesamewayastheyhavebeeninthepast,butallhavebeentreatedwithpatienceandunderstanding. TherestoftheRealEstateandDevelopmentdealsmostlywith“internal”customersasweevaluatedifferentopportunitiestoacquireproperties.MostofourworkisworkingwiththeOperations,Finance,Projects,HumanResources,Legaldepartmentsandotherstoseeifanacquisitionmakessense.WehavebeenuniformlytreatedwithAlohabyallofourinternaldepartmentsthroughouttheseexercises,andithasmadeourjobaloteasier. Weareblessedtoliveinaplacewhere“Aloha”isawayoflifeandtoworkforacompanywhichencouragesandreinforcesthevalueof“Aloha”everyday.
Mel Kaneshige
Saturday BriefingPage �
insurance.Ourhealthinsuranceproviders,KaiserandHMSA,havebeenvaluablepartnersinthisefforttobringmoreinformationandscreeningdirectlytoemployees. Thisweek,wehaveHMSAin-houseattheOHANAWaikikiEastHotel,screeningemployeesthroughitsHealthPassprogram.Thishealthriskevaluation,screening,andcounselingprogramhelpsindividualsunderstandtheirpersonalhealthrisksandwhatcanbedonetoimprovetheirlong-termhealth. KathyFoleycommentedthataftersigningupforHealthPass,shefoundtheonlineHealthRiskAssessment(HRA)questionnaireeasytocomplete;shenotedthatHealthPassofferedimmediatehealthhabitsandlifestylesuggestionstoimproveinareaswheretheremaybehealthrisks.Shesaid,“DJNashkeptmeontrackwithemailreminderstomakesureIfilledoutmyquestionnaireandthatIwasreadyformyappointment.ImetwithafriendlyHealthPassprofessional,whoswiftlycheckedmein,didsomelabwork,tooksomemeasurements,andaskedquestions.Tenminuteslater,thoseresults,inconjunctionwiththeHRAIfilledoutonline,providedherwithbaselineinformationsoshecouldcoachmeonhowImightaddressareasofconcern.Thecoolthingistheresultsarealsosenttomyprimarycarephysician,soheandIcoulddiscussmyresultsaswell.AnotherimportantaspectofHealthPassisthatahistoryofyournumbersisrecorded;InowhaveinformationfromthefirsttimeIwentthroughHealthPassin1997!Ifeelluckytoworkforacompanythatprovidessomanyconvenientopportunitiesformetoimprove,evenintermsofmyhealth.” TerriEscritorsaid,“HMSA’sHealthPassprocessisquickandeasy.Forwhatwouldotherwisehavebeenahalfdayoftesttakingandwaitingforresults,nottomentiondrivingtoandparkingatmydoctor’soffice,theappointmenttook10minutesduringmynormalmorningroutine.Noextradrivingorparkingfees,nowaitinginaroomfullofstrangers.IlovethatOutriggeroffersusfree,on-sitehealthscreenings.” SharonOkadasaid,“Ifitwasn’tforHealthPass,IwouldnothaveknownthatIhadhighbloodpressureandmoreimportantly,beguntakingstepstolowerit.Last
Outrigger Promotes Healthy LifestylesContinued from page 1
DJ Nash gets her height taken by a HealthPass professional
year,IlearnedthatmybloodpressurewasextremelyhighatmyHealthPassappointment,andmyresultswenttomyphysician.Hisofficecalledmerightaway,andsincethenIhavebeentakingmedicineandtryingtochangemydiet(lowsalt)andexercise.Thisyear,mybloodpressureimproved.IamverythankfulthatIbecameawareofmyhealthissuessoIcouldbegintakingmeasurestolowermybloodpressure.” ThoseemployeeswithHMSAhealthinsurancewhomayhavemissedtheHealthPassopportunitycanstillparticipate.Theconfidentialhealthassessmentscanbe
takenonline(www.hmsa.com/),andtheprogramfeedsbackimportantpersonalizedrecommendations.Thoseemployeeswhopreferamorehands-onscreeningcanvisittheHealthPassscreeningcenterswherebloodwork,bodymeasurements,andcounselingorreferralstomedicalprofessionalstakeplace.IencourageallHMSAmemberstotakeadvantageofthisprogrameitheronlineorin-person. Kaiserhasalsobeenalong-timeleaderintheareaofpreventivemedicine.EmployeeswithaKaiserhealthplanmaywanttovisittheKaiserwebsitewhichprovideseasyaccesstomedicalrecords,appointments,andtheHealthMedia®Succeed™program,whichprovides
personalizedhealthassessmentsandrecommendations.Thistooisagreattooltoidentifytheactionsyoucantaketostayhealthy. Recognizingthewidespreadinterestinhealthandtheimportanceofahealthylifestyle,Outriggerhasmanyprograms–andiscontinuallyimplementingothers–forouremployeestoparticipateinbothathomeandduringtheworkday.ManyoftheseprogramsareinitiatedandcoordinatedbyourHumanResourcesdepartment.Afewthatcometomindare:Freecancerscreenings(mammogramsandprostate),freelunchtimeexerciseclasses,smokingcessationsupport,andtheEmployeeAssistanceProgram(EAP). Weareluckytoworkforacompanythathastheresourcesandinterestinprovidingemployeesbothoutstandingmedicalinsuranceandaccesstomanytoolstoimprovelifestylesandpersonalhabits.Ihopeeveryonetakesfulladvantageofthesebenefits.
