ALL AT HIGH POINT FURNITURE MARKET First Floor of Plaza Suites • South Main Street, High Point, NC

April 18-23, 2015

HELPING YOU... SELL MORE, MAKE MORE, KEEP MORE

Profit-GrowingPrograms

FreeTreats

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BUYERS’ LOUNGE

Along with the many business service providers showing in the Retailer Resource Center, NAHFA is proud to feature Endorsed Program Partners. When researching your next partner, look for the Endorsed Program icon for exclusive NAHFA member discounts and/or services.

Plaza Suites | 1st Floor | 222 S. Main Street

ADVERTISING/MARKETING/WEBSITES Advertising Concepts of America . . . . . . . . . . . . 40DesignCliq, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26RetailerNOW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13FurnitureDealer.net . . . . . . . . . . . . . . . . . . . . . . . . 37Knorr Marketing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Mail America . . . . . . . . . . . . . . . . . . . . . . . . . . 20, 21Moso Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Spectrum Marketing . . . . . . . . . . . . . . . . . . . . . . . 18Tropic Survival Advertising & Marketing . . . . . . . 14RM Innovations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

BUSINESS CONSULTING FurnitureCore/Impact Consulting Services . 6, 7, 19JRM Sales & Management, Inc. . . . . . . . . . . . . . . 11Profitability Consulting Group . . . . . . . . . . . . . . . 17

FINANCIAL SERVICES LendPro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Synchrony Financial . . . . . . . . . . . . . . . . . . . . . . . 3 Trekstone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

PRODUCTS & SERVICES flexReceipts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12The Furniture Training Company. . . . . . . . . . . . . . 29North American Home Furnishings Assoc.. . . 16, 31Service Lamp Corporation . . . . . . . . . . . . . . . . . . 30

SOFTWAREFurniture Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . 44MicroD, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1, 2Myriad Software . . . . . . . . . . . . . . . . . . . . . . . . 41, 42PROFITsystems, a Highjump Product . . . . . . . 22, 23STORIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24, 25VividWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

WAREHOUSE & DELIVERYClear Destination . . . . . . . . . . . . . . . . . . . . . . . . . . 33Cory 1st Choice Home Delivery . . . . . . . . . . . . . . . 4Diakon Logistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Dispatch Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 SAW Enterprises, Inc. . . . . . . . . . . . . . . . . . . . . . . . . 5United Steel Storage, Inc. . . . . . . . . . . . . . . . . . . . 32

INSURANCE & WARRENTIES Risk Assurance Partners, LLC . . . . . . . . . . . . . . . . . . 8

OPERATIONS Best Buy for Business . . . . . . . . . . . . . . . . . . . 34, 35

www.retailerNOWmag.com A P R I L | 2 0 1 5 47

Plaza Suites | 1st Floor | 222 S. Main Street

High Point Market RRC

SATURDAY, APRIL 18

8:30 - 9:30 a.m.10 Steps to Improve Your Business NowPhilip Gutsell, Gutsell & Associates

10:00 - 11:00 a.m.Developing a High Performance Sales TeamJoe Milevsky, JRM Sales Management

11:30 a.m. - 12:30 p.m.Tech Tips: Sell More with Less Square FootageDan Wieczorek, Best Buy for Business

1:00 - 2:00 p.m.The Secret Sales & Marketing Tool You Should be Using Jeff Giagnocavo, Infotail

2:30 - 3:30 p.m.The Social Shopper: How Retailers Can Connect with CustomersMarisa Peacock, The Strategic Peacock

4:00 - 5:00 p.m.Leveraging the Modern Data Ecosystem to Deliver In-Market Furniture ConsumersAnders Ekman, DataMentors, LLC

SUNDAY, APRIL 19

8:30 - 9:30 a.m.State of the Furniture IndustryJerry Epperson, Mann, Armistead & Epperson, LTD.

10:00 - 11:00 a.m.How NAHFA Datalink Works for Retailers and Manufacturers Bill Napier, Napier Marketing Group & Patrick Bain, RM Innovation

11:30 a.m. - 12:30 p.m.Driving Retail Sales at Non-Holiday TimesCharlie Horich, Brad Lebow, Chip Hector, David Weinstein, Horich Hector Lebow Advertising

1:00 - 2:00 p.m.Ignite Your Sales & Profitability!Doug Knorr, Knorr Marketing

2:30 - 3:30 p.m.The Thrill of the HuntMartin Roberts, Martin Roberts Design

4:00 - 5:00 p.m.Is it Time to Fire Your Top Salesperson?Lee Rychel, PROFITSystems

MONDAY, APRIL 20

8:30 - 9:30 a.m.Make the Most of Your Online Presence!Ron Gordon, MicroD Inc

10:00 - 11:00 a.m.Retail Performance Metrics – Your Best Practices to Sustained SuccessDavid McMahon, PROFITSystems

11:30 a.m. - 12:30 p.m.Passionate Selling – Put the Spark Back into Your Store SalesMarty Grosse, Furniche.com

1:00 - 2:00 p.m.Selling to Today’s Furniture CustomerRené Johnston-Gingrich, Profitability Consulting Group

2:30 - 3:30 p.m.The Offline Effect: Three Ways Google Store Visits Will Make Local Digital Marketing SmarterBob Bradley, Netsertive

4:00 - 5:00 p.m.Why you Need a Shopping CartSev Ritchie, Tailbase

TUESDAY, APRIL 21

8:30 – 9:30 a.m.The Positives of a High Impact SaleJoseph Connolly, Lynch Sales Company

10:00 - 11:00 a.m.Today’s Current Real Estate TrendsJulius Feinblum, Julius M. Feinblum Real Estate

11:30 a.m. – 12:30 p.m.Secrets of Furniture and Mattress Advertising That SellsDavid Love, Love Furniture Profits

1:00 - 2:00 p.m.Is Your Store Ready for the Modern Consumer?Evan Faller, Furniture Wizard Software

2:30 - 3:30 p.m.Showing Green: 10 Questions Every Salesperson Needs to AnswerSusan Inglis, Sustainable Furnishings Council

4:00 - 5:00 p.m.Time Management for DesignersGreg Wyers, LHI Designer

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

LEARN HOW THE RIGHT TECHNOLOGY CAN IMPROVE YOUR BUSINESS

• Interactive touch-screen solutions can boost in-store sales

• Increase productivity with the latest laptops, tablets and printers

• Attract customers by adding tech devices to your promotions

BEST BUY, the BEST BUY logo, the tag design and BEST BUY FOR BUSINESS are trademarks of Best Buy and its affiliated companies. All other trademarks or trade names are properties of their respective owners. © 2015 Best Buy. All rights reserved.

Visit us at the Resource Center or call an Account Manager today at 1-866-214-3226

RRC Booth 34, 35

RRC Booth 39

Automate all home delivery logistics

Optimize communications between retailers, vendors and carriers

better deliverieshappier customers

MOre sales

cleardestination.com

Clear Destination small ad_Layout 1 14-03-31 9:42 AM Page 1RRC Booth 33

� e North American Home Furnishings Association is committed to helping you Sell More, Make More and Keep More

MORE Programs – MORE Benefi ts – MORE Savings

Call (800) 422-3778for more information on this

money saving member program!or visit nahfa.org

Extensive product selection at discountedmembers-only pricing

Shop securely from anywhere at yourconvenience

Dedicated Account Managers offerknowledgeable advice and personalsupport

Expert service, including GeekSquad® installation, offi ce supportand protection plans

Volume purchasing and multi-locationshipping

Flexible fi nancing and custom leasingplans to fi t your budget

We make it easywith the rightadvice, products,services & support.

Through Best Buy For Business™ NAHFA offers members a private shopping site with discounts on thousands of products from leading manufacturers, plus quarterly featured

solutions designed to help you take your business to the next level.

NATIONAL PROGRAMS mean HUGE SAVINGS

Best Buy for Business can also show you how the latest technology can help you attract more customers, increase sales and boost productivity on the sales fl oor and in the back offi ce with custom home furnishings retail solution packages.

“� e Best Buy For Business partnership has beenthe critical link in helping us grow our business.”

- Barb Tronstein, OwnerGardner-White Furniture, Detroit, MI

Visit Best Buy For Business at:NAHFA’s Retailer Resource Center

(1st Floor Plaza Suites)during High Point Market

membership marketplace_Best Buy.indd 1 3/3/2015 10:45:02 AM

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

A new way to new customersw w w. d e s i g n c l i q . c o m

ANALYTICSCONTENT AND SOCIAL MEDIASTYLE PREFERENCE QUIZ

(Booth 26) in the NAHFA Retailer Resource Center - first floor of Plaza SuitesFred Starr - (336) 803-2208 Email: fstarr@bellsouth.netwww.designcliq.com

RRC Booth 26

RRC Booth 4

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

RRC Booth 38

Saving over $1 Million every monthProudly Serving Top Retailers and Industry Leaders

For more info about

Contact us today.

DedicatedHomeDeliveryServices

rdavis@diakonlogistics | 703.530-0677 diakonlogsitics.com

RRC Booth 36 RRC Booth 8

NEXT GENERATION NOW IS A HOSTED COMMUNITY OF

Visit NextGenerationNow.net for event details @ #HPMKT

NAHFA.ORG • (800) 422-3778 • 500 GIUSEPPE COURT, SUITE SIX, ROSEVILLE, CA 95678

NextGenerationNow.net

NetworkingState of the Industry with Jerry Epperson

EducationLunch with Leaders

MentoringNGN BASH

I’ve made more relevant changes to our company from the sound advice gained by spending time with 2nd, 3rd, and 4th gen-eration owners than any college course or somewhat bright idea I’ve come up with. Even just to have an ear of someone who is in the same struggle and is willing to give me honest feedback is absolutely priceless. Also, getting the chance to meet with owners who literally gross 100-200 times the annual revenues I work hard to achieve is incredible and their encouragement is immeasurable. I can say that our stores would not be growing the way that they are now without the friendships and mentoring I have gained from the NGN. Jordan Barrick, Quality Furniture & Appliances, Mesquite, TX

As an independent 2nd generation business owner I came into the business basing my management and business decisions on my mom’s experiences and guidance. There is nothing wrong with coming into the busi-ness under those circumstances, but NGN has helped me mold and develop MY business strategy in Colfax. I know the relationships I have built through NGN have helped me with ideas, networking, and great friendships. I would highly recommend any next genera-tion members in the furniture industry to get involved and experience the wonderful oppor-tunities available.Mandy Je� ries, Colfax Furniture & Mattress, Greensboro, NC

HIGH POINT MARKET EVENTSSUNDAY, APRIL 19

NGN_APRIL_2015.indd 4 3/2/15 2:29 PM

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

RRC Booth 37

RRC Booth 7

NEXT GENERATION NOW IS A HOSTED COMMUNITY OF

Visit NextGenerationNow.net for event details @ #HPMKT

NAHFA.ORG • (800) 422-3778 • 500 GIUSEPPE COURT, SUITE SIX, ROSEVILLE, CA 95678

NextGenerationNow.net

NetworkingState of the Industry with Jerry Epperson

EducationLunch with Leaders

MentoringNGN BASH

I’ve made more relevant changes to our company from the sound advice gained by spending time with 2nd, 3rd, and 4th gen-eration owners than any college course or somewhat bright idea I’ve come up with. Even just to have an ear of someone who is in the same struggle and is willing to give me honest feedback is absolutely priceless. Also, getting the chance to meet with owners who literally gross 100-200 times the annual revenues I work hard to achieve is incredible and their encouragement is immeasurable. I can say that our stores would not be growing the way that they are now without the friendships and mentoring I have gained from the NGN. Jordan Barrick, Quality Furniture & Appliances, Mesquite, TX

As an independent 2nd generation business owner I came into the business basing my management and business decisions on my mom’s experiences and guidance. There is nothing wrong with coming into the busi-ness under those circumstances, but NGN has helped me mold and develop MY business strategy in Colfax. I know the relationships I have built through NGN have helped me with ideas, networking, and great friendships. I would highly recommend any next genera-tion members in the furniture industry to get involved and experience the wonderful oppor-tunities available.Mandy Je�ries, Colfax Furniture & Mattress, Greensboro, NC

HIGH POINT MARKET EVENTSSUNDAY, APRIL 19

NGN_APRIL_2015.indd 4 3/2/15 2:29 PM

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

DO YOURSALESPEOPLE

MEASUREUP?

ROOKIE EXPERT

866.755.5996furnituretrainingcompany.com

Visit us in Space #6 of the Retailer Resource Center(Plaza Suites). Order at the High Point Market and receive the first 30 days FREE.

Do your salespeople have what it takes when it’s time to perform? Subscribe to the Furniture Training Company’s award-winning training and they will. See them transform into true professionals with this proven training program that is guaranteed to produce sales success.

RRC Booth 6

RRC Booth 11

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

RRC Booth 44

RRC Booth 18, 19, 29

Publishing Market Research Retail Operations Performance Groups Management ConsultingDigital Marketing Custom Publishing

Creating High Performance Companies

Retailer Resource Center (RRC), Space 18-19 Plaza Suites, First Floor | 404-390-1533Retailer Resource Center (RRC), Space 18-19 Plaza Suites, First Floor | 404-390-1533

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

RRC Booth 15

Time to march to a different

drummer?

160 E. State Street, • Traverse City, MI 49684Market Phone: (231) 218-1747 | www.KnorrMarketing.com

SEMINAR:Ignite Your Sales & Profitability

SUNDAY, APRIL 19TH 1PM-2PMRetailer Resource Center - First Floor

Plaza Suites, Seminar Room

“Catch the Beat”Booth #15

RRC Booth 43

VIVIDWORKS3D software for furniture retailers

vividworks.com

RRC Booth 16, 31

WE HELP YOU

www.nahfa.org

SELL MOREMAKE MORE

KEEP MORE

THE PLACEDisney’s Coronado Springs ResortSpecial Group Rate: $164.00 plus taxGroup rates available: May 15th through May 22, 2015 (pre and post options subject to availability.)

Call in reservations: 407.939.4686Group code: G0649974Reserve online: www.theHFNC.com

THE DETAILS Our registration package includes access to all of NAHFA’s educational seminars, our exhibitor showcase, all scheduled meals including the Retailer of the Year Awards Evening and the Treasure Trove Celebration at the Living Seas Pavilion at Epcot!

NAHFA MEMBER BOGO* REGISTRATION MembersFirst registrant $499 Second registrant $ 0 Each additional $199*To qualify for the Buy-One-Get-Onediscount you must be a member of the NAHFA.

Partnering with:

INDUSTRY ICONS FEATURED ON THE MAIN STAGE

FULL AGENDA ONLINE at theHFNC.comor call for information (800) 422-3778

HOME FURNISHINGS

F U R N I S H I N G S C O U N C I L

The 2015 Residential Furniture Retail

Analysis Report:A Conversation

with Jerry Epperson

Mann, Armistead & Epperson, LTD.

What You Can Dream, You Can Achieve

Lunch with Keith Koenig, President, City Furniture

Jerry Epperson Keith Koenig

Vendor Partners**First registrant $499Second registrant $249Each additional $199**Qualifi ed Vendor Partners are NAHFA sponsors or preferred partners.

Visit theHFNC.com to become a Showcase ExhibitorGeneral registration from $799

WHERE FACE TO FACE NETWORKING GETS REAL...all in 3 days or lesstheHFNC.com | May 17-19, 2015

TUESDAY, MAY 19MONDAY, MAY 18

Room Rate expires April 23

HFNC FEB AD_TT.indd 1 2/20/15 11:31 AM

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

RRC Booth 20, 21

RRC Booth 9 RRC Booth 41, 42

Use any time, anywhere, on any device!

GET A DEMO TODAY!Call us at (800) 676-4243or email sales@myriadsoftware.com

Accessible on any device, any time, anywhere.

No app required for this

comprehensive web-based, touch

navigation retail furniture software.

> Increase customer engagement with real time data and unparalleled mobility.

> Improve e�ciency and accuracy with its intuitive interface and touch screen navigation.

> Leverage customization options to integrate sales, inventory, vendors and customers.

Visit us at High Point Market, April 18th-22ndPlaza Suites, Main Floor, NAHFA Resource Center

myriadsoftware.com

Myriad_RetailerNow_Full_Page_April_8.375x10.875.pdf 1 2/24/15 10:10 AM

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

HIGH POINT MARKET SEMINARMONDAY, APRIL 20 @ 9:00 AM

www.microdinc.com

solutions@microdinc.com | www.microdinc.com

RESPONSIVE WEB DESIGNS

E-COMMERCE

E-COMMERCEPRODUCT VISUALIZATION

EXIM COMMERCEHIGH POINT MARKET SEMINARMONDAY, APRIL 20 @ 8:30 AM

RRC Booth 1, 2

www.profitabilityconsulting.com

RRC Booth 17

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

RRC Booth 22, 23

RRC Booth 10

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

missing something?

get a repair company you can trust

RRC Booth 5

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The agency of choice for some of furniture's premierretailers & manufacturers

cometads.com

NHFA Retailer Resource Center

Contact Rona Witek I 305-899-7229 I rona@tropicsurvival.com

ADVERTISE ONLINEWhere your customers are looking for you

tropicsurvival.com

Powered by:

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

RRC Booth 40

Your complete lighting source

Servicethe accent is on service

We bring life to your showroom! Service Lamp specializes in serving home furnishings retailers with store-wide lighting services. Our fixtures and leading edge lamps enhance the beauty of showrooms while providing maximum energy efficiency. Service lamp is your complete lighting source for new construction, remodeling, maintenance and operations offering the best products for every application at very competitive prices. FREE lighting consultation and design.

Call us today at 800-222-LAMPwww.servicelamp.com

High Point Market Ask about the latest Cost Saving LED’s

NAHFA Retail Resource CenterPlaza Suites, First Floor

New! Update Your

T8 FlourescentBulbs To LED

Philips LED Lamps

furnworld 0415 servicelamp half_Service 3/2/15 1:48 PM Page 101

RRC Booth 30

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

Open These Doors to a Great

Sales Event!

RRC #12 | greg@spectrummarketing.com | 508.523.0937 | furnituremailings.com

75 MILLION PIECES IN JUST 18 MONTHS...

Because Our Direct Mail WORKS!

Plaza Suites,Retailer Resource Center, #12

Sales Event!RRC Booth 12

RRC Booth 24, 25

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

RRC Booth 3

Credit is extended by Synchrony Bank.© 2015 Synchrony Financial. All rights reserved. Engage with us.

Over 4,400 home furnishing partners. 1 retail finance provider.

Introducing Synchrony Financial, formerly GE Capital Retail Finance. With over 80 years of retail heritage, we bring new meaning to the word partnership. From the smallest merchants to the largest retailers in home furnishing, we bring together consumer financing solutions and deep industry expertise to help you engage your consumers in new and more meaningful ways. Find out what Synchrony Financial can do to strengthen consumer loyalty, increase average transaction size, and build repeat business at SynchronyBusiness.com/furniture or 1-855-433-3552.

Built from GE heritage.

RRC Booth 27

Every Day, Every DollarWhy go it alone? You have access to low EVERY DAY financing rates.

Our EVERY DAY financing rates are based on over $400 million+ in annual volume.

IN-STORE FINANCING

SECONDARY & ALTERNATIVEFINANCING

Program Benefits:

h Members only prefered rates.

h Open-to-buy reports & consumer sweepstakes. Sponsored by Synchrony Financial

h Furniture industry insights and case studies.

h Consumer spending statistical data.

h Members-only holiday specials.

Don’t Let Opportunity Walk Out Your Door

COME VISIT THESE VENDORS AT HIGH POINT MARKET

in the Retailer Resource Center (First Floor of Plaza Suites)

Now you have the power to say “YES” to virtually all of your customers.

With NAHFA’s new service provider, LendPro has partnered with industry-leading consumerfinance lenders that cover the entire credit spectrum. So, regardless of how good or bad theconsumer’s credit, LendPro’s lender partners have a program that should work for them.

Program Benefits:

h Achieve a higher number of approved finance customers who will shop your store.

h Customer Self Service (Private, fast, and easy for consumer to apply).

h Multiple Lender waterfall- Many lender programs covering all credit tiers in a unified application process to achieve a higher approval rate.

LendPro has partnered with NAHFA to offer an exclusiveprogram at preferred member-only rates.

Call (800) 422-3778*to take advantageof these programs

MORE Programs – MORE Benefits – MORE Savings

Reduced Dealer Rates on 12 Months “Deferred Interest”

*Call for details

membership marketplace_Synchrony-LendPro.indd 1 3/4/2015 12:31:33 PM

High Point Market RRC

NAHFA Retailer Resource Center | 1st Floor of Plaza Suites | 222 S. Main Street

Engineering & Consulting Services

United Steel Storage, Inc. 8059 Fairoaks Court Jonesboro, GA 30236

Phone: 770-603-3230

Fax: 770-603-3229

Email: Ussi@UssiPartners.com

Precision engineering is key!

CONSULTING ● DESIGN ● ENGINEERING Inventory & Growth Analysis ● Space Planning

Energy Audits ● Recycling ● Lighting ● HVAC Systems Material Handling Storage Systems ● Guidance Systems

Cart Handling ● Battery Handling ● Dock Equipment Furniture Assembly & Repair Stations

Labels & Signage

Move more product more efficiently and more economically

BOOTH #32

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