APRIL 2014 New Arrival -...

New Arrival Congratulations to Wendy and Josh Morris on the birth of their daughter Vera Marjorie Morris arrived at 902pm on 8 March 2867kg and 53cm long Everyone is doing well As reported in the February newsletter Wendy will be on leave until 21st July During this period the remaining staff may take a little longer to respond to any queries and we appreciate your patience and understanding in this It is also timely to remind members that a great many questions can be quickly and easily answered by checking the RIMPA website Members Only website or inForum website first Where you would normally contact Wendy instead please contact Branch Event Marketplace or Membership enquiries Maree Cooper our Membership Officer mareecooperrimpacomau iQ and inForum advertising sponsorship amp exhibition or website enquiries Kristen Keley our Marketing and Convention Officer kristenkeleyrimpacomau

CPD Returns As reported in the February newsletter CPD returns are due again shortly It is a requirement of Professional membership of Records and Information Management Professionals Australasia (RIMPA) that Professional members maintain and submit an annual CPD return by 31st July with a minimum 150 points achieved over 3 years This year the Association will be conducting an audit and Professional members who have not met their CPD requirements or have not submitted their returns will lose their Professional status It is therefore imperative that all Professional members return their CPD (online or via email) or contact RIMPArsquos CEO Kate Walker either via email katewalkerrimpacomau or telephone 0409250795 to discuss their CPD before 31st July 2014 Ways to earn CPD points include

Formal study

APRIL 2014 JUMP TO ACT Branch NSW Branch NZ Branch Queensland Branch SA Branch Victoria Branch WA Branch CONTACT DETAILS

Postal address PO Box 276 St Helens TAS 7216

Websites RIM Professionals Australasia wwwrimpacomau

Members Only membersrimpacomau

Product amp Services Directory marketplacerimpacomau

Careers careersrimpacomau inForum wwwinforumnetau

Email adminrimpacomau

Freecall Australia 1800 242 611 New Zealand 0800 400 625

Freefax Australia 1800 333 802 New Zealand 0800 400 626

Newsletter Contributions Kristen Keley kristenkeleyrimpacomau

Newsletter Advertising Wendy Morris wendymorrisrimpacomau

Bi-monthly newsletter for members

Informal learning (ie reading industry publications books new software on the job)

Attending industry related events including RIMPA Branch seminars and workshops

Attending inForum

Serving on local Chapter or Branch Council

Presenting information (ie preparing for and speaking at an event)

Writing an article for IQ

Training others (at work mentoring lecturing etc) To view the CPD return guide CPD Guidelines To complete your CPD online Complete CPD Online

inForum 2014 The program for inForum 2014 has been released online Being hosted in Adelaide 7-10 September at the Adelaide Convention Centre the conference with the theme ldquoWhatrsquos Nextrdquo will theorise where records and information management is heading as a resource an industry and a profession while also offering observations on how it got to where it is The records and information management industry is faced with a constantly evolving environment conference attendees will be asked to consider

What challenges lay ahead for the industry and its practitioners

Do our foundation methodologies and practices remain solid and true or should

they be reviewed and challenged in the face of the electronic era

Have past approaches to change management gaining management buy-in and

introducing or upgrading systems and technologies been successful

How can we learn from our successes and failures

What do practitioners need to do not only to keep up but to grow and flourish

The 2014 program features a two stream program complemented by workshops including implementing a RM self-evaluation tool implementing an Information Management strategy how to write a disposal program improving email management and a discussion forum Creative innovation and leadership for 21st-century RIM practitioner looking for opportunities in the digital revolution from which the outcomes will be made available to participants Other features of the program include interactive sessions where the audience can actively participate in a panel discussion on the need for industry Standards and a debate on whether the paperless office will ever actually happen there are also vendor presentations from Objective Alfresco RecordPoint The Information Management Group Laserfiche EzeScan and RSD IG Solutions a trade exhibition the social program incorporating a Welcome Reception at the National Wine Centre Gala Awards Dinner with a Winter Wonderland theme and casual networking drinksdinner opportunities The extensive opportunities to network with peers continues to be a major focus To view or download the program online or to register please go to wwwinforumnetau

inForum 2014 Exhibition and Sponsorship Opportunities are selling fast so we invite all interested parties to browse through the Exhibition and Sponsorship Opportunities kit which can be downloaded from the inForum website Available opportunities include

Convention Exhibition Stand (Only 8 stands still available) Being an exhibitor is an effective way to communicate with your prospective clients or existing customers This opportunity promotes free and clear exchange of information and an unparalleled means of displaying your product or service Delegates who attend the Convention want to take time to view and discuss products and services relevant to their industry meaning good leads and no time wasters

Cost of Exhibition Stand $4000 +GST Silver Sponsorship (Last sponsorship opportunity available) Listserv Drinks + Morning Tea Every Day Be recognized as the sponsor of Morning Tea each day as well as the Listserv Drinks Happy Hour held on Tuesday evening As the sponsor you receive recognition during the morning tea breaks at the listserv function (including the ability to put up your banner) and in the program This Silver sponsorship opportunity also includes two tickets to the official dinner a 14 page ad in our official journal and full recognition as a sponsor

Cost of Sponsorship $5000 +GST each

If you are interested in exhibiting or sponsoring please contact Kristen Keley kristenkeleyrimpacomau for an Exhibition amp Sponsorship Opportunities Kit or download it from the inForum website wwwinforumnetausponsorship-exposponsorship

iQ Contributing to iQ We are always seeking article contributions for iQ Articles can be between 750-3000 words on any records and information management related subject Members who contribute articles receive CPD points and also go into the running to win the annual Recall iQ Article of the Year Award You do not need to be a professional author or expert in the field case studies and opinion pieces are just as welcome Each issue of iQ is loosely themed and the upcoming themes are August 2014 ndash Whatrsquos Next (deadline is 1 July 2014) November 2014 ndash Anniversary issue 30 years of iQ (deadline is 1 October 2014) Contact the iQ Editor Heather Millar if you are interested in contributing editoriqrimpacomau

Advertising in IQ Have you thought about advertising in the iQ official journal of the Association Rates are reasonable and the process is simple Email kristenkeleyrimpacomau for details

Technology Poster Competition The winner of our Technology Poster Caption Competition is Peter Boyle from AHPRA Congratulations Peter His winning poster caption is ldquoInformation The future is in your handsrdquo Peter has been notified by email and will be receiving a box of RIMPA branded goodies valued at $15000 shortly Thank you to everyone who entered there were some great ideas A free copy of the poster will be distributed in the November IQ celebrating 30 years of IQ

Interesting Blogs Articles and Reports There is no Black and White in the Cloud Appeared on zonese7encom on March 5 2014 and sourced via Linkedin

By David Jones Cloud Solution Marketing Manager Hyland Software

Successful ECM (enterprise content management) will always be a balance between security and accessibility according to David Jones of Hyland Software But to get the ideal balance between the two perhaps the cloud is the best option

The analyst firm IDC calls it the Third Platform ndash the huge technology shift brought about by mobile solutions social media big data and the cloud It compares the changes we are currently experiencing to the move from mainframes to clientserver computing

Certainly mobile technologies and the cloud are disrupting the status quo in the ECM world But itrsquos not a quick and easy revolution while early adopters are already maximising the competitive advantages these bring many are still reluctant to store corporate documents outside their firewall

Therersquos still a view that cloud solutions are fine for start-ups and small companies but not for large corporations In many ways this caution is understandable especially if a business is considering an application run in a public cloud with data stored the other side of the world

There are other fears too Potential users are concerned about flexibility (Once Irsquove migrated to the cloud how easy is it to reverse this move) and cost (Are there hidden charges which will cancel out the savings)

At the same time few businesses can afford to get left behind Many are currently struggling with cumbersome and mismatched legacy systems platforms and outdated server rooms Yet even the UK government is encouraging the use of cloud claiming that it could cut IT costs in the public sector by an estimated 75

Access to documents via mobile applications such as mobile enterprise content management (ECM) can transform an organisation from an administrative black hole to a competitive fast-action operation offering superior customer service and user satisfaction For example insurance claims adjusters can now quickly enter reports photographs and video or audio interviews into the system so that teams in the office can begin processing with no delay In South Africa the OnBase mobile ECM is replacing paper files capturing data and giving healthcare workers real-time access to information on their mobile phones to help prevent mother-to-child transmission of HIV

Weighing the benefits of easy and fast access to information with the need for security will always involve some compromise however small the risk Todayrsquos ECM works best when data can be accessed quickly from any location Users must also be able to upload and download large files without encountering delays

But in many ways content may actually be safer in the cloud than on-premise For a start look at the random nature of most security leaks For example some of the most high-profile lapses over the past few years have been surprisingly low-tech involving laptops left on a tube carriage and sensitive documents photographed in a government ministerrsquos hand It could be argued that data is safer when stored centrally and accessed from multiple locations rather than being physically transported from point A to point B

Besides most cloud providers recognise that their reputation and livelihood depend on data being held securely usually their SLAs are more demanding than traditional agreements Also when content is easily accessed there is no need for employees to find it by a more circuitous and less secure route File syncing and sharing services can increase the risk of leaks and many downloaded by individual employees are not sanctioned or supported by the IT department By providing ldquoanywhere anytime any devicerdquo access to content ECM in the cloud is perhaps a safer option

In reality some ECM providers including Hyland were hosting solutions for their clients long before the cloud was ever defined as such They may have a decade or so of experience in delivering ECM in this way and will have ironed out any glitches So how can businesses get the accesssecurity balance right Considering these issues will help minimise the risk

bull Those wary of multi-tenant solutions should opt for a private cloud This will allow complete customisation of the solution and integration with other enterprise business applications in a way simply not possible in a multi-tenant SaaS solution Private cloud ECM will be just the same as on-premise versions

bull The location of data should be completely transparent and often kept as close to home as possible Therersquos no doubt that businesses have more trust in cloud computing when their assets are held close by and as a minimum they need to know exactly where their corporate assets (including backups) are being held

bull The best choice is a solution built specifically for ECM rather than a generic cloud-platform for popular applications from global brands such as Amazon Google or Microsoft These are designed to be all things to all people and not for the complex needs of most businesses

bull Solutions should be flexible enough to enable customers to change their mind Once they are in the cloud can they come out of it and back to an on-premise solution or can they migrate an existing on-premise solution to the cloud Multi-location organisations should be able to standardise on the one ECM provider but make their own choices on the nature of their deployment Itrsquos no good getting on the ride if you canrsquot get off

bull An ECM provider who can offer both on-premise and cloud solutions will be best placed to provide advice and guidance on best practices to ensure success

Most IT commentators agree that the Third Platform revolution has only just begun and in time most of the enterprise computing infrastructures will move to some form of the cloud Until then individual businesses will have to decide where on the security vs accessibility sliding scale they need to be according to the type of information they hold and their individual corporate need for information access However a tailored solution in a private cloud hosted by a trusted provider in a data centre location that best suits the individual organisation can help allay most fears relating to moving to the cloud And once in the cloud the organization can begin to realise the significant cost and operational benefits that the Third Platform can deliver

About the author

David Jones Cloud Solution Marketing Manager is Hyland Softwarersquos cloud marketing expert delivering product and solution marketing for their comprehensive cloud-based enterprise content management (ECM) solution OnBase Cloud David brings nearly 20 yearsrsquo experience of working with users and vendors across a wide range of vertical markets focusing on taking complex technologies such as data mining and document management and developing them into commercial solutions

Archivistsrsquo and Records Managersrsquo identities ndash Two opinions Different species or united as one Taken from a discussion posted on archord by Claire Louise Norman on 22022014 this article has been edited for the full version including references go to httparchordwordpresscom20140222archivists-and-records-managers-identities-two-opinions-different-species-or-united-as-one

It seems to me there are two main opinions

1 We are completely different

archivists = keepers records managers = destroyers ldquowe seem to belong to two rival species - hoarders and the shreddersrdquo ndash Peter Foden other typical stereotypes messy vs organized fearful vs confident ( ndash Irsquom sure we can all come up with a few more)

We have different duties concentrate on different parts of the records continuum and have different values eg

outreach heritage and memory focus by archivists (this is not typically on the list of duties of a records manager although could be internal rather than public) corresponding to the pluralize dimension of the Records Continuum Diagram

permanent retention as opposed to temporary historical value rather than administrative hierarchy versus series view archivesRM work can correspond to greater focus on micro (itemfilerdquothe stuffrdquo)

versus macro (functions) RM is likely to be more engaged in legal compliance risk management and

accountability eg setting retention schedules for current financial records RM work is more with the organization ndash different departments more meetings and

policy work records managers are often paid more

2 We are one and the same now

we both have to comply with legislation inc Data Protection and Copyright standards are essential for us both ISO 15489 2001 ndash integrity authenticity reliability and usability are characteristics

of records we both seek to ensure we are both under pressure to be more green the world is becoming more global we are both a bit cash-strapped with the recession and have to demonstrate our

value to the organisation we both have to deal with digital issues difficulty of safeguarding access over a

relatively short time (media conversion migration emulation) the era of information overload and increased awareness of the need to selectappraise The Open Archival Information System (OAIS) Reference Model (ISO 147212003) was developed to facilitate this

flexibility is important for both archivists and records managers to meet the needs of organisations and users

openness is increasingly desirable for us both many archivists are also records managers for their organizations and jobs are

increasingly advertised combining the two at EFDSS I spend some time on RM however as the lsquohistoricalrsquo goals are higher profile and more accepted there this is not reflected in my job title (Archivist) and it is a challenge to draw the attention of management to the necessity of RM work

It is generally accepted that even if we are not yet the same we are coming together

Event Calendar

Association Events ACT Professional Development Series 2014 RM and the Revised Privacy Principles 7 May 2014 Click here for more info Professional Development Series 2014 Proactive Innovative Records 28 May 2014 Click here for more info Professional Development Series 2014 Big Data 18 June 2014 Click here for more info Professional Development Series 2014 Compliant Systems 16 July 2014 Click here for more info Professional Development Series 2014 General Meeting and Dinner 23 July 2014 Click here for more info NSW Advanced Diploma RecordkeepingManagement 3-6 June 2014 Click here for more info QLD Queensland State Conference 13 May 2014 Click here for more info Diploma of RecordkeepingManagement 5-8 August 2014 Click here for more info

SA SA Catch up at the Club 16 April 2014 Click here for more info Advanced Diploma of ManagementRecordkeeping 10-13 June and 5-8 August 2014 Click here for more info TAS Wanted Proactive Innovative Records Managers 22 July 2014 Click here for more info VIC Certificate IV Recordkeeping 18-20 June and 17-19 September 2014 Click here for more info Diploma of RecordkeepingDiploma of Management 5-8 May and 23-26 June 2014 Click here for more info Advanced Diploma of RecordkeepingManagement (first half of course) 14-17 October 2014 Click here for more info

Marketplace Marketplace is the destination for those searching for a new job a consultant or a product or service We even have a wedding celebrant If you have any questions about marketplace or would like to be included email mareecooperrimpacomau

On the lighter side

Company Information

Payments to Records and Information Management Professionals Australasia If you have received an invoice from us and you believe it is incorrect in any way it would be appreciated if you contacted our Finance Officer David Webb to sort out any discrepancies ndash donrsquot just ignore it itrsquos better for us and you if we can get it sorted David can be contacted at davidwebbrimpacomau We are happy to accept payments via EFT providing a remittance advice is forwarded via email to davidwebbrimpacomau or faxed to - Freefax Australia 1800 333 802 Freefax New Zealand 0800 400 626 International Facsimile +61 7 3210 1313 Please ensure you include the invoice number as a reference on your EFT transfer

Staff Contact Details Please check your records to ensure you have our correct postal address- PO Box 276 St Helens Tas 7216 Australia Chief Executive Officer ndash Kate Walker katewalkerrimpacomau Branch and Event Liaison Officer + Sales and Sponsorship Officer ndash Wendy Morris Membership and Customer Service Manager ndash Maree Cooper mareecooperrimpacomau Finance Officer ndash David Webb davidwebbrimpacomau Marketing and Convention Officer ndash Kristen Keley kristenkeleyrimpacomau

MELBOURNE OFFICEPHONE 03 9397 0248 EMAIL melbournefybcomaue-services SU1233

HOBART OFFICEPHONE 03 6165 02 48 EMAIL hobartfybcomauGITC ndash T485

ADELAIDE OFFICEPHONE 08 7111 02 48 EMAIL adelaidefybcomau

fybcomau HP Partner of Excellence 2013HP Gold Business Partner

COME ALONG TO THENEXT FYB FREE EVENTS

FYB FREE is a next generation information governance solutions forum that encompasses records information and document management disciplines FREE provides participants with presentations on information records and document management systems and solutions by experienced FYB team members The forum also features guest speakersrsquo presentations on real-life experiences in implementing these solutions Enjoy a day of exciting informative presentations at no expense to you in beautiful locations in South Australia Tasmania and Victoria

Presentation topic that will be seen in the Members VIP Access All Areas Program non-members can purchase a VIP Access All Areas pass for $17500 (ex GST)

WHAT IS AN FYB FREE EVENT

10 11REGISTER NOW AT FYBCOMAU OR CONTACT YOUR LOCAL FYB OFFICE THURSDAY 8 MAY 2014 THURSDAY 15 MAY 2014

APRIL 2014

ACT BRANCH

Branch Presidents Report Welcome to the first edition of the ACT Branch Newsletter for 2014 The ACT Branch Events Committee has put together a diverse program for its Professional Development Series for 2014 and is looking forward to presenting the program The details are in this Newsletter Many of you are dealing with budget cutbacks limiting opportunities to engage is these events The ACT Branch is very mindful of this and has tried hard to provide this program at minimal cost despite increases in catering and other fees So please take the opportunity to attend even if it only an individual event to share and gain knowledge Attendance at the events is counted towards your professional development as a professional member under the Continuing Professional Development (CPD) Scheme CPD is defined as ldquoThe systematic maintenance improvement and broadening of knowledge and skill and the development of personal qualities necessary for the competent execution of professional and technical duties throughout a professionalrsquos working liferdquo

Just a reminder that enrolment can still be made in the Diploma and Advanced Diploma classes The classes are already well booked and your ongoing support is appreciated These courses are accredited by RIM Professionals Australasia and are offered in partnership with Esset Australia in an intensive Masterclass program format which includes Certificate IV in Recordkeeping Diploma of Recordkeeping and Advanced Diploma of Recordkeeping Further information on these courses can be accessed on the RIM website

In our next newsletter we will enlighten you further as our events program commences and we report on events as they occur We also hope to have another profile for you to read as we get to know our Branch Council

ACT Branch Councillors 20132014 President Alyssa Blackburn Vice President Jenny Burgess Secretary Eileen Tannachion Treasurer Thomas Kaufhold Company Director Thomas Kaufhold Events Coordinator Eric Chant Education Officer Ben Miller Membership Noel Thomas Membership Ross Thompson Newsletter Editor David Brumby

Member profile ndash Jenny Burgess ACT Branch Vice President What is your role on Branch Council Irsquom the current ACT Branch Vice President

In this Issue

Branch Presidentrsquos Report

ACT Branch Councillors

Member Profile

Recall Annual Customer Forum

Professional Development Series

Branch Council

Branch President Alyssa Blackburn Company Director Thomas Kaufhold Branch Councillors Jenny Burgess Eileen Tannachion Eric Chant Ross Thompson Ben Miller David Brumby

Page 2

How long have you worked in records and information management Nearly 13 years Where are you currently employed The Commonwealth Department of Health and Aging How did you start in the area Quite literally by accident - not design Pondering my future mere weeks after my husband had passed away I received a phone call from a friend who managed a well-known Recruitment Agency asking me if I could go and lsquomindrsquo an office as the Records staff person had gone on sick leave Irsquod had some previous exposure to Records Management through temporary contracts so despite my assertion that I didnrsquot have enough experience reluctantly took my book stepped back out into the real world and approached the Government agency in need of assistance By the following week they decided that a second person part time would be beneficial which suited me very well as a stepping stone back into the workforce I never dreamed that I would end up in a permanent position and remain there for 10 years before moving to a much larger Policy Department and new challenges What do you enjoy about records and information management I like working with staff to implement processes that work for them in managing their information Finding that managing information as part of normal business practice is not so difficult after all and being able to find what you need easily is such a positive thing that staff get excited about Itrsquos a fabulous result overall What is your advice to upcoming coming RIM professionals Believe in your ability to contribute and make a difference no matter how small it may seem One small stephellipone giant leaphellip There is a wealth of guidance out there to help you and take forward into the future ndash itrsquos all yours What is one thing people may not know about you I grew up studying classical piano from the age of 6 until I finished school and went to work Irsquom now a doting Nanna teaching our grandchildren all about music

Page 3

Recall Annual Customer Advisory Forum at the Park Hyatt Hotel on 02 ndash 03042014 On the 2nd and 3rd of April Recall will be holding an Annual Customer Advisory Forum at the Hyatt Hotel Canberra This year the topic will be Information Governance amp Digital Strategies That Prepare for Tomorrow Today This event will examined the changing needs of Information Management The program will cover the following

Latest update on the Digital Transition Policy 2015 by David Fricker Director-General National Archives of Australia

Information governance framework and the strategies you need to prepare for tomorrow today

Tips to identify and understand productivity gains when transitioning to digital

Why one size does not fit all learnings from Digital transition implementations The President of RIMPA ACT will address the changes in records management and digital transitions

Professional Development Series The ACT Branch of the Records and Information Professionals Association Australasia is excited to bring you the 2014 professional development series Covering a range of topics relevant to RIM professionals we hope you are able to take advantage of the series as a whole All events in the series will be held at University House The Australian National University 730am to 930am 2 April 2014 Topic RIKM - The relationship between RM IM and KM Speaker David Williams 730am to 930am 7 May 2014 Topic Privacy - Records Management and the revised privacy principles Speaker TBA 12pm to 2pm 28 May 2014 Topic Proactive Innovative Records Managers Speaker Chris Fripp 12pm to 2pm 18 June 2014 Topic Big Data Speaker TBA 12pm to 2pm 16 July 2014 Topic Compliant Systems Speaker A representative from the Objective Corporation 6pm 23 July 2014 Speaker TBA Event Branch Annual General Meeting and Dinner Speaker TBA

Page 4

Further information can be found on the attached flyer Please return your completed registration to mareecooperrimpacomau

call 1800 464 360 email salestimgcom visit timgcom

Contact us for an obligation free consultation

Need to store it scan it shred it or secure it We can help

DOCUMENT MANAGEMENT SOLUTIONS

Records Management amp Document Storage Solutions include

part Offsite Document Storage

part Document Collection and Retrieval Services

part Cataloguing Indexing and Sentencing Services

part Online Document Tracking Software

part Electronic Document Management Software

part Document Workflow Solutions

part Document Capture Software

part Scanning amp Hosting Services

part Secure Document Destruction Services

part Services across Australia amp New Zealand

part Online Backup Solutions

part IT Office Supplies Online Store

part Offsite Backup Media Storage

part Software Escrow Services

part Secure Vault Storage

part Secure Destruction Services

The Information Management Group also provide services in

Falling behind with indexing and sentencing

APRIL 2014

NEW SOUTH WALES BRANCH

NSW Branch Presidents Report By Greg Navin NSW Branch President As mentioned in my last report I advised that I would be highlighting some of the background of each branch member over the coming issues In this issue I would like to introduce Branch Councillor Peter Smith who has worked for an amazing 37 years in Local Government during which time he became very interested in developing Records and Information Management as a formal skill In the latter years whilst working in Local Government he accepted a position as part time teacher at TAFE where he began writing and developing curricula for Records and Information management courses He then subsequently accepted a full time teaching role at TAFE where he continued to develop innovations in his chosen field In 1992 Peter gained promotion to the position of Industry Training Specialist Computing and Information Services Industry Training Division at Head Office in Sydney where he continued to promote and develop the Records and Information Management courses in both Records Management and Library Practice It was his vision that brought together his peers from all the States and Territories to develop National core units for records management courses Peterrsquos work has been acknowledged by his peers in numerous ways and the following are a few of these recognitions- The Emmett Leahy Award by the Institute of Certified Records Managers for his outstanding contributions to the Information and Records Management profession In the awardsrsquo 50 years of existence Peter was the first person outside of North America to have gained this recognition Peter was also a member of the Emmett Leahy Award Selection Committee for 10 Years He has obtained Honorary Life Membership of the Records Management Association of Australasia in recognition of outstanding contribution to the profession of Records Management and in particular RMAA Peter holds the Professional Membership Status of ldquoFellowrdquo within the Records Management Association of Australasia The Records Management Association of Australasiarsquos J Eddis Linton Award 2000 for excellence in records management in category of lsquoMost Outstanding Individualrsquo The Peter A Smith Award has been established by the NSW State Branch of the Records Management Association of Australasia in recognition of his achievements in the field of education He is a past President of the Association Past NSW Branch President as well as the inaugural President of the Local Government Chater Since retiring from full time work in 1997 Peter continued to promote Records and Information Management And even up until recently he has

In this Issue

NSW Branch Presidents Report

Local Government Chapter

Branch Council

Branch President Greg Navin ARIM gnavinrydenswgovau

Company Director Rebbell Barnes ARIM

Branch Councillors Peter Smith FRIM Peter Stokes ARIM Julie Shepherd ARIM Sheryl Mapp ARIM Daniel Kielly

Page 2

been teaching part time at TAFE Newcastle as well as helping to develop and implement Competency Based learning through TAFE Newcastle and local government agencies Even to this day he is still being called upon by TAFE as an Industry Specialist to validate core units for their online courses He is still adamant that he has now retired or so he thinks so it goes to show that you cannot keep an outstanding Records Management Professional down and we are very grateful for his services to the NSW Branch Council

AUGUST 2013


Presidents Report ndash NSW Local Government Chapter

Overview of Parramatta Seminar The last seminar of the NSW Chapter was held at the Parramatta Eels Leagues Club in early March It was extremely pleasing to see a huge number of delegates attending and to receive good positive feedback on all aspects of the event Four guest speakers attended presenting a range of very informative and inspiring topics that created a lot of interaction and questions Letrsquos not also forget the wonderful support we received from our sponsor RIM Recruitment Grace Redmond Solutions Ezescan Linked Training ACA Pacific Presentations in brief Remember a full copy of these presentations is also available on the RIMPA website Megan Carter ndash GIPA This presentation was excellent briefly addressing some issues where different approaches have been taken by various councils Questions and discussion flowed throughout the entire presentation around the following focus areas

1 Informal requests a Criteria for informal vs formal b Circumstances which would be appropriate to refuse an informal request

2 Copyright in plans and other documents associated with Development Applications a Timing of request during or after exhibition period b Exceptions to copyright restrictions c Commercial value 3 Access to name and address of property owners neighbours a Public register b Formal or informal GIPA request c Other process fees 4 Releasing redacting personal information within documents for publicationrelease a Names of people making submissions b Signatures of staff public 5 Extent of Open Access in DArsquos ndash GIPA Regs Sch 1 Cl 3(1)(a) a Current DArsquos only DArsquos since 1979 other date

In this Issue

Local Government Chapter President Report o Overview of Ballina

Seminar o Events Calendar

Branch Council

Branch President Greg Navin

Company Director Rebbell Barnes

Branch Councillors Julie Shepherd Karen Thomas Debbie Solomon Tim Robertson Sue Tubb

Page 2

Kris Brown ndash A Chance to Simplify Consumer Apps v Traditional Information Management

Kris also had everyonersquos full attention when he spoke about the major transition that information management is going through The way in which we managed information 20 years ago has remained relatively unchanged through to today There are a number of trends affecting how post GFC organisations operate Cloud Computing BYOD and consumer grade applications are changing the way in which we all operate

During this session Kris focused around looking at the opportunities change can present us with An opportunity to simplify what we do and how we do it Information is required everywhere and any time on any device Consumers of information and gatherers of information will need to adapt as will the software and practices we employ

Vincent Liu ndash ldquoAre we talking the same languagerdquo Bridging the gap between records and IT Vincent used his own personal experience as an example for this presentation ndash using ldquoEnglish as a second languagerdquo and the difficulties he had in bridging the gap for understanding This presentation looked into some of the reasons why IT and Records have differences in how information should be handled and finding it sometimes difficult to work with each other With the ldquoBig Datardquo problem impacting both IT and Records this presentation provided suggestions and recommendations such that these 2 groups of people could ldquobridge the gaprdquo and work together to achieve best results Peri Stewart (State Records) ndash Retention amp Disposal ndash ensuring it occurs in todayrsquos various environments The final of our presentations for this event focused on managing retention and disposal in the digital business environment It provided a brief overview of the recent findings of State Recordsrsquo 2013 Digital recordkeeping survey and the issues and trends identified by the survey associated with the retention and disposal of digital records It also provide an overview of records retention and disposal issues and management strategies associated with

business and recordkeeping systems other than EDRMS

the increasing use of social media cloud based and other third party service providers for the conduct or management of business processes and operations

lsquobig datarsquo and lsquoopen datarsquo initiatives and their potential impact on the management of records retention and disposal

Page 3

Coming events

The final of our seminars for this term is now confirmed

Where Albury Commercial Club When 23rd amp 24th July 2014 (Wednesday amp Thursday) What 1 Day Seminar + 1 Day Training Event

Sponsors and presenters are currently being sought out

Advertising will hopefully commence early May

An option to attend both days or a single day only will be made available If there is anything more you would like to hear about in the NSW Chapter section please donrsquot hesitate to contact the Chapter President at Julieshepherdmidcoastwatercomau

APRIL 2014

New Zealand Branch

RIM Professionals Australasia 2014 and Beyondhellip Paula Smith Branch President

The programme for Inforum 2014 has been released and our theme this year is ldquowhatrsquos nextrdquo Itrsquos a time to look forward to what our environment will look like in the future and how we will adapt evolve to meet the increasingly complex future that is fast approaching us you could argue that it is already here So to start us thinking about our future I thought I would be a little controversial and share with you some of the thoughts and conversation I have

been having with friends and colleagues lately Irsquod love to know what you think so get in touch

1 Records Management is dead - long live something

else Ah itrsquos here again the purveyors of doom declaring that we are an extinct profession and that IT IA EA Big Datahellipsomething else is replacing us While I donrsquot agree in the slightest I do think we need to look at who we are as a profession what value do we add to our organisations and how well can we demonstrate it I was talking to a friend of mine recently who argued the same point that we need to re-define our profession in its broadest sense records management is too limiting hence the renaming and refocussing of our organisation to RIMPA But if we donrsquot have the skills to deliver the RM piece well and grow our professional reputations why would we be any better at the IM piece And before you start throwing things at your computer let me explain I think we have great capability in some areas but look to other areas Marketing cost-benefit analysis ontology development for enterprise search Information Architecture ECM implementations strategy execution delivering high performing teams achieving consistent and realisable benefits and the gaps in our skillsets are evident ndash we need to take control of that identify the skill gaps and resolve them with an eye to what we need moving forward not just ldquowhat we have always done as a professionrdquo Itrsquos one of the reasons Irsquom looking forward to Inforum 2014 letrsquos see if we have any new ideas approaches capability models case studies real examples (not salesware) and research that we can look to for inspiration or clarification The NZ Branch Council will be in touch soon on the topic of capability so look to your inboxes shortly

In this Issue

Presidents note

Elizabeth Charlton

Archives New Zealand update

Branch Council

Branch President Paula Smith Company Director Gerard Rooijakkers Secretary Catherine Doran Council Kay Coolbear David Ryan Tanya Paramore Chris Gousmett Adrian Humphris Paula Smith Luke Waghorn Natalie Dewson Elizabeth Charlton

Page 2

2 Unless you can give me some hard numbers or tell me how much $ Irsquom going to save I donrsquot care

Most of our senior executives want hard numbers and we find it very difficult to give them examples of return on investment cost-benefit analysis quantifiable and reliable metrics that our organisations can trust and ones that we can use in our performance frameworks Our research in this area is woefully inadequate there are some examples that we can point to but they tend to be delivered in piecemeal fashion and often by specific software vendors ndash and sometimes breathe everyone our jobs are more than just technology Shocking I know And while our software vendors and consultants really do help and add immense value here our roles are broader ndash and the statistics the measures need to broader as a result I also here a little too much ldquoah but they would say that wouldnrsquot theyrdquo well ndash if you donrsquot trust what the software vendors is telling in terms of statistics ndash then we need to collect our own as practitioners Reliable analysis will only happen when there is a benchmark to start from you need to know the current state to an appropriate level before legitimately claiming the future state will or did achieve ldquo$x savings improved efficiency by x or x hoursrsquo time saved searching for informationrdquo and so on It is a little difficult at times but this can be one of the barriers to our getting a seat at the management table we talk in fluff not hard numbers and our credibility suffers at the executive level as a consequence of that We do need to have a commitment to a benefits plan that includes quantitative and qualitative performance measures with a level of monitoring reporting tracking visibility and may I respectfully suggest that we have a practical framework to developing these core items Project Managers are well versed in benefits management and measurement but as an enabling service provider surely we should be just as well versed

3 Itrsquos all in the cloud now I donrsquot need to worry anymore My current favourite As many of you are well aware the New Zealand Government has a cloud first policy and a new Enterprise Content Management (ECM) as a service offering Having been involved in two of the panel provider solutions and now becoming intimately familiar with the third itrsquos not as simple as lsquoselecting from the menursquo Anyone looking at a cloud based ECM EDRMS EDMS IM RM (insert acronym here) should go into this with their eyes wide open There are differences in the services being offered that go beyond the technology on offer take the time to look at the implementation services and most importantly the assumptions that have been made Remember also that simply because itrsquos in the cloud and delivered as a service doesnrsquot mean that itrsquos necessarily going to be

a) Cheaper b) Easier to integrate business applications c) More widely adopted d) No longer your responsibility

Your commercial model information architecture support model monitoring amp reporting governance training and change management requirements do not stop simply because you are now ldquoin the cloudrdquo ndash they just adapt to a new delivery model And in light of our previous point where will the hard numbers come from in a cloud world How many of your performance reports have been factored into your cloud service Or does your service deliver purely IT based reports server health and user logins

4 We donrsquot need to change our qualifications they are perfect as they are Are they really I have had this conversation many times over the years

Page 3

For some people in our profession we have all the qualifications we need ndash for others our qualifications are based on old-fashioned paradigms and business models So who is right Well like anything in life it is a little horses for courses ndash we almost need to go back to a base question what is the purpose of the RIM qualification Is it designed to demonstrate how much we know Prepare us for a career in the profession Deliver us a core capability Or all of the above The difficulty I guess is in the practicalities Our environment is affected by rapid changes in technology hellip but should that change our qualification Not necessarily but we do need to be able to understand its impact and provide learners with the skills needed to adapt their core learnings to an ever changing technology environment Sometimes it feels like we struggle to understand which bits of our profession are affected by technology which bits of our domain we can leverage to add value to a new technology hellip or am I reading this wrong You tell me What I believe we are missing and an area of real need is critical thinkers people who can take a situation and analyse it critically against a number of RIM and business issues People who can extrapolate ideas and models apply their knowledge to a given situation problem or system to deliver a new learning Those who can see a problem analyse its cause not just its symptom(s) and design a solution that fixes the problem creates opportunities etc And we desperately need researchers

If I look at one of the people I most respect in our profession and Irsquoll let you guess who that is ndash she has a skillset that I am incredibly envious of She has the knack of being able to take incredibly complex information sources synthesise them and create clear models often graphical in nature that are easily digested and accepted by many areas of the business Critical thinking model creation and lsquosellingrsquo it to the business ndash a core capability that we must have going forward But is it a qualification or is it life experience

5 RIM Professionals are an incredibly diverse professionhellipbut who knows that

We come from all walks of life experience and entry points We bring all manner of perspectives interests skills and networks hellip but do we make ourselves as visible as we could I had an interesting chat with a friend of mine on the train who made the comment that in one of his roles in IT he learnt a valuable lesson He needed to be more lsquovisiblersquo with the management team The staff all knew how much work he did and the fantastic service he gave us but management had no visibility of that hellip not until he left So how visible are you And how visible will you be if your service is ldquoall in the cloudrdquo how visible will you be and how credible if you have no benefits management plan and RoI information to share What will your role be in this changing environment And if yoursquore reading this and thinking ldquoah but Irsquom not in central government so this doesnrsquot apply to merdquo think again Our changing business environment is one of big data intelligent information mobile working collaborative cultures and value adding services across the board ndash where the service offered becomes more important than the box it sits on But itrsquos also a world where and I have said this before the lines between data information document records knowledge all become much more blurry ndash thatrsquos a good thing for organisations as it means our domain is becoming embedded in the business processes but it can be difficult to work out a) where we fit and b) make sure we are ready to deliver on that position Paula

Page 4

Standards Seminar and Records Guru Elizabeth Charlton Student Representative NZ Branch New podcast series James Lappin (of wwwthinkingrecordscom fame) and Jon Garde (author of MoReq2010) have joined forces to bring wwwrecordsguru Their focus is discussing developments and happenings in records management The first podcast released 25 March 2014 discusses the ldquoOntario e-mail deletion scandalrdquo which among other things addresses implications with system set-up legislation and IT services A worthwhile listen Standards Seminar at Archives New Zealand held Monday 10 March This seminar was one in a series held around New Zealand and Australia giving updates on local and international work Barbara Reed has provided a general update as RIMPA representative about the work on the standards to the listserv on Monday 24 March There was some overlap between Barbararsquos update and the seminar presentation so I havenrsquot repeated was she covered here From my personal perspective there were a number of points of interest - New Zealand generated material that has become standards ndash ISO 13028 and ISO 16175 - The human factor relationship building is so important in all aspects of RM work even in the negotiation and discussion in the creation of standards In interviews Gillian Oliver carried out in 2002 progress was made on ISO 15489 only when people had got to know each other - Archives New Zealandrsquos policy is to have a one or two mandatory core standards with further discretionary wwwarchivesgovtnzArchivesNewZealandStandardsPolicy - We were asked for a show of hands to indicate interest in replacing S5 Digital Recordkeeping Standard with ISO 16175 - Principles and Functional Requirements for Records in Electronic Office Environments Archives New Zealand Update Staff Updates welcome to new Chief Archivist

In January we said farewell to out-going Chief Archivist Greg Goulding Marilyn Little was appointed to the position in February for a one year term Marilyn was previously General Manager Policy at the Department of Internal Affairs You can find out more about Marilynrsquos appointment in the latest edition of Nga Tapuwai

Records Management Standard and Appraisal Statement We have made changes to some of our core documents the mandatory recordkeeping standards and our policy on appraisal The new standard is a consolidated version of the four existing mandatory standards It follows the same format as those standards and the requirements are very similar The standard has been written in plain English and is designed to be easier to understand and use It comes into force on 1 July

Page 5

Our new Appraisal Statement refocuses appraisal as a core element of records management The statement raises the bar for long-term retention of records as public archives and provides criteria and indicators of value to be used in the appraisal process

Training Courses Refreshed

Archives New Zealand has refreshed the arrangements for our training courses Wersquove set up a panel of providers which includes Information Leadership Davanti Consulting and Recordkeeping Innovation The first few training courses under the new arrangements have recently been run in Auckland Dunedin and Hawkes Bay The first of the refreshed courses were the Introduction to the Public Records Act and Introduction the Public Records Act for Local Government They include a new look and incorporate content from the new standard We received really positive feedback after each course which is great You can view the timetable for all future courses on our website

ECMS featured at the Records Management Network

The most recent Records Management Network held at Archives New Zealand featured Enterprise Content Management as a Service (ECMS) The event reached capacity due to interest across the recordkeeping community Feedback was very favourable Speakers at the event included Fiona Staples and Sophary Dim from the Department of Internal Affairs and Barry Polley from the Department of Conservation Topics discussed included how ECMS differs to the current way of doing things how the Government ECMS came about and the Department of Conservations experience in establishing ECMS

Records and Digitisation Toolkits

We are currently working on a new website for our public sector clients The working title for the website is the lsquoRecords Toolkitrsquo The toolkit will include a range of content for example the new standard guidance on records and information management information on working with Archives New Zealand links to recommended guidance and tools and a blog Wersquore hoping to have a beta version of the new site up and running towards the middle of this year We have also been developing new digitisation guidance over the past few months This guidance includes recommended Technical Specifications for Digitisation and a Checklist Destruction of Source Records after Digitisation The technical specifications are for short-term retention records Expect to see this guidance on our website in the very near future

Contacting Archives New Zealand

Wersquove put in a new phone system at Archives New Zealandrsquos Head Office If you call the main switchboard number on 04 499 5595 yoursquoll be given a range of options If you want to contact someone to discuss a records or information management issue push 3 Yoursquoll be transferred to one of the Client Capability Directoratersquos administrators whorsquoll make sure yoursquore directed to the right person

We want to hear from you in the next ATR The next issue of ATR will be out early June If you have any news articles or content yoursquod like to share or any feedback or suggestions of content yoursquod like to see let me know at adrianhumphriswccgovtnz

Adrian Humphris New Zealand Branch Editor

AUTOMATE YOUR BUSINESS PROCESSES

Create efficiency and drive responsivenesswith Objective ECM Workflow OBJECTIVECOM

APRIL 2014

QUEENSLAND BRANCH

Presidents Report The Qld Branch Council will meet at 430pm on the first Wednesday of April and June at Newstead Brisbane and teleconferencing facilities are available If you would like to get involved with Branch Council please let me know Our General Meeting will be held in July stay tuned for details

It is time to start thinking about what you or your team have achieved over the last year It could be a project implementing Information governance or something that is changing the culture of your business or agency The Qld Branch Awards acknowledge the achievements of Records amp Information management professionals across our state Do you have an outstanding group or individual that you can nominate httpwwwrimpacomaugrants-and-awardsregionalqld-awards

Future events

Afternoon tea seminar - 8 April presented by Morten Jammer Belinda Walton amp Kris Fagan and sponsored OpenText

Qld State Conference - 13 May with a theme of Cloudy with a Chance of Information

Breakfast seminar - 3 June presented by David Valentine on The Partnership between RIM and ICT

Are you a professional member of RIM Professionals Australasia Is it your goal this year to become a professional member Why not give Kemal Hasandedic a call on mobile 0438 732 220 or email him at khasandedicgmailcom

No matter how small acknowledge the achievement

Greg Henry Quinn

Whos Who

Name Meryl Bourke MRIM Records Management Program Leader ndash Logan City Council amp QLGCC President

Newsletter How long have you been in the records management industry and what has been your biggest success or challenge

Meryl Records was my first job straight after high school I started with Logan City Council in 1985 so that would make my industry experience almost 29 years I was originally employed on a 12 month project microfilming lsquoRates Change of Addressrsquo forms and I was fortunate to be appointed as the Junior Mail Clerk at the end of the project I then worked my way through all facets of Records including Records Clerk Filestation Operator Senior Classifier Reprographics Officer and Central Records Supervisor For some of the mature aged readers these position titles will sound very familiar Over the years I have been part of many successes and challenges but the more recent ones that stand out for me are two Reforms in two years The first was

In this Issue

Presidents Report Whos Who in RIM PA Calendar of Events Glens Corner QSA News QLGCC

Branch Council Company Director Jennifer Curley ARIM jennifercurleyenergexcomau Branch President Jennifer Curley ARIM jennifercurleyenergexcomau Vice President Kemal Hasandedic FRIM khasandedicgmailcom Secretary Nancy Taia ARIM nancytaialoganqldgovau Councillors Gunta Bajars ARIM Sandra Cormack Anne Cornish MRIM Keith Davis ARIM Glen Morgan Bernard Sauvage Chris Simpson MRIM Petaacute Sweeney FRIM Steve Valentine ARIM Tegan Valentine ARIM

Page 2

the Local Government Reform in 2008 and the second was the 2010 Water Reform (Retail and Distribution) The following is very short summary of these events

The Local Government Reform saw Logan triple in size (area) and double in population and the transfer of over 70000 files and 450000 documents (physical and electronic) from both Gold Coast City Council and the old Beaudesert Shire Council The Local Government Reform prepared us a little for the Water Reform which followed two years later The Water reform was the establishment of a new water business owned by Logan Gold Coast and Redlands lsquoAllconnex Waterrsquo This reform was slightly different though as we were transferring records rather than receiving the records Then just to throw a spanner in the mix in 2012 the government announced the disestablishment of the water business with the management and control of the business transferring back to the respective Councilrsquos Whilst this was a challenge it also brought success in a number of ways including a 2013 J Eddis Linton group award for our records team

Newsletter What keeps you in records management

Meryl Logan City Council is almost my second home having been here for my entire working career Whilst microfilming for 12 months followed by opening mail and writing on little blue cards for another 2 or 3 years some people would ask ldquowhy stayrdquo I am not sure if it is working in an industry that is forever changing and is also the hub of all organisations or the great support I constantly receive from work colleagues staff and management I guess probably both Loganrsquos management team including our current and former CEO have always been advocates for recordkeeping so why not stay in an industry where I get great support high job satisfaction and work with a great bunch of people Who could ask for better

Newsletter If you had the power to change something in our profession what would it be

Meryl This is a hard one but after much thought I think developing the ultimate lsquoone stop shoprsquo system that captures and manages informationrecordscontent and knowledge with as little pain as possible to our customersend users We all know recordkeeping is everyonersquos responsibility but when it is not your core business then it is sometimes seen as a hindrance before it is seen as a help

Newsletter If you werent a recordkeeper how would you fill your days

Meryl One of my passions is sport so I would have to be involved in some way Maybe a sports event coordinator a sports commentator or if I had a healthy bank account just a sports fanatic and would travel around to as many sporting events as I could This is all while I live in my beach house and spending time with my two kids of course another passion of mine

2014 Calendar of Events The Qld Branch and Chapter have organised the following events for the upcoming 12 months

April 8th - Afternoon Tea Seminar - Scaling for the Information Future Presented by Morten Jammer Belinda Walton and Kris Fagen

May 13th - Qld State Conference ndash Cloudy with a Chance of Information

June 3rd - Breakfast Seminar

4th - Qld Branch Council meeting

13th - QLGCC meeting amp General meeting ndash hosted by Somerset Regional Council

Page 3

July 9th - Qld Branch General meeting

August 6th - Qld Branch Council meeting

19th - Breakfast Seminar

September 30th - Afternoon Tea Seminar

October 1st - Qld Branch Council meeting

December 3rd - Qld Branch Council meeting amp Christmas celebrations

Recordkeeping Myths With digitisation of temporary records a real possibility for many

organisations two of the biggest problems I keep coming across is the just in case and we must have full and accurate records phenomena

Letrsquos take the full and accurate records scenario first For some reason there is a perpetuating myth (though Irsquom not sure where it came from) that if some documents in a file (albeit the record) are hard copy than even if other documents forming the record are received electronically and can be saved into the eDRMS electronically they MUST still be printed out and placed on the file This is not true as it is acceptable to have what is often referred to as a hybrid record (file) Obviously it would be preferable to have the hard copy converted into electronic and captured into the eDRMS if your policy permits but if not the two together are still a full and accurate record

By now many readers will be saying who would even think this ndash donrsquot they understand ndash well seemingly no based on several reviews carried out to date and interviews with records officers Queensland State Archives puts out excellent information to guide records officers and it is equally applicable whether you are in the public sector or not For some reason some records officers choose not to keep up to date and hence make up their own rules This is a very real and costly problem given the direct and indirect cost of printing and storing unnecessary physical records

The other issue is about records in business systems and requiring business areas to print out and place on a file exactly what is in the business system eg SAP or Tech One for instance or capture a duplicate set of records in the eDRMS When further discussions take place there has been no effort made by the records officers to assess the business systems and whether or how they comply This leads to considerable confusion and frustration by business areas that are left with an impression that records officers are as one manager put it too demanding by half

The reasons given by records officers interviewed vary from

we donrsquot like having to deal with records in two different places (given all documents are and can be in each case created and or captured in the eDRMS the logic seems to have disappeared)

Glenrsquos

Page 4

To

they have to have full and accurate records (as to this interpretation I have yet to figure out what they mean as I have a strong feeling they donrsquot understand what full and accurate means in the first place)

MYTH ONE BUSTED Letrsquos move on to the just in case phenomena This in a sense is linked to the previous myth as it seems records officers in some organisation require business areas to print invoices purchase orders booking forms etc from the system that creates them just in case you might need them for the auditor to look at or the system is not available to print them off etc etc The reasons go on and on but are not valid nor do they make sense When the question of the auditor was unpacked ndash it was not the auditor who had made the request about printed copies it was about the system itself and the way it captured and could replicate the documents So instead of talking with the business system owner to see what functionality was available the records officers insisted that the business print and keep copies of everything the business system created This has resulted in unnecessary work all round

Another just in case scenario seems to stem from a misunderstanding that even though a process provides for data to be captured into a business system which then results in payment vouchers for instance the business is being asked to print at each step in the process This is time consuming and again unnecessary The third common scenario is where a business unit keeps a copy of whatever they send to a centralised processing area just in case they want to refer back to the document The result is multiple copies of documents often with duplicated data in the eDRMS to that in the business system

Then comes D Day (disposal) and time is wasted determining which is a copy which is the original and what changes have been made

The preferred output is one original record and any copies clearly marked as such to assist the disposal process or better still ndash no duplicates

MYTH TWO BUSTED

Tips and Hints Take time to read and understand legislation guidelines etc on

records management to help you provide informed advice and not what you think may be right

Understand the business systems in your organisation and what records they create and how this meets any statutory or other requirements

If you are having problems working with hybrid records maybe place a hot pink or lime green sticker with ldquoDonrsquot forget to check e-docsrdquo on file covers to remind staff that this record (file) contains both physical and electronic documents This works well

Unpack the problem first and identify where you as a records officer can make a difference eg the auditor example given above

For further information contact Glen Morgan Consulting Business Information Services

morganrgoptusnetcomau or 0412 09 1445

QSA News

Government Recordkeeping Starting work on the Born Digital Stay Digital Policy As an action in the Queensland Government ICT Strategy 2013-17 Action Plan QSA is leading the development of a Born Digital Stay Digital Policy

Page 5

The Born Digital Stay Digital Policy will enhance digital recordkeeping maturity and capabilities across government The policy will seek to shift the focus of information and records management from a traditional paper-based approach to a predominantly digital paradigm

QSA commenced initial consultation in March to inform the scoping of a Born Digital Stay Digital Policy The aim of this feedback was to seek input about the high level outcomes and actions to be incorporated into the policy The feedback is currently being reviewed and a draft policy will be released for consultation once finalised

Changes to the General Retention and Disposal Schedule for Administrative Records The State Archivist has now released a new version of the General Retention and Disposal Schedule for Administrative Records (GRDS) for use by all Queensland public authorities The schedule incorporates a major review of human resources functions including compensation industrial relations work health amp safety and workforce management following consultation across Queensland Government

The revised GRDS as well as a summary of all changes and implementation advice can be accessed from the QSA website at General Retention and Disposal Schedule for Administrative Records to assist public authorities in implementing the new schedule into their recordkeeping systems The GRDS is identified as Queensland Disposal Authority Number (QDAN) 249 version 7 and supersedes all previous versions of the schedule

QSA would like to thank all public authorities that provided comments or feedback on this new version of the GRDS These have been incorporated where possible Any further feedback on the changes to the GRDS and questions regarding implementation are welcome

To provide feedback or if you have any queries regarding the GRDS and the retention and disposal of public records please contact QSA on telephone (07) 3131 7777 or email infoarchivesqldgovau

Next Forum The next Records and Information Management Forum is scheduled for 30 April from 9am until noon in Brisbane City The forum will have a Born Digital Stay Digital theme with an agenda to be published shortly If you are from a public authority please feel free to come along For more information go to

httpwwwarchivesqldgovauRecordkeepingTrainingPagesForumaspx

Collections and Access First World War 2014-2018 marks the centenary of the First World War Queensland State Archives is undertaking a number of activities to commemorate this occasion including identifying digitising and making available records in our collection that relate to the war QSA is also holding a number of events and seminars for researchers and has commissioned a series of historical essays To date three essays have been published

Recruitment and enlistment

The Queensland home front during the First World War

Treatment of Enemy Aliens in Queensland 1914-1920

Each essay is accompanied by a virtual exhibition For more information on QSArsquos planned activities visit our First World War page on our website If your organisation is planning commemorative activities search our catalogue or contact infoarchivesqldgovau to see if we hold relevant archival material from your organisation or community

Page 6

Transfers Queensland State Archives accepts transfers of hard copy permanent public records There is currently a high demand for transfers so if your public authority is considering transfer please ensure you contact Queensland State Archives with your transfer proposal In order to schedule a date for transfer of records there is a requirement for items to be listed and restricted access period identified where relevant The Queensland State Archives transfers staff can discuss requirements and assist you with the process For more information visit our website or phone (07) 3131 7777

QSA Bulletin The March 2014 QSA bulletin has been published Highlights in this issue include a new addition to our online inquests index and information on records on the Queensland Police Service in our collection As well as information about upcoming events and seminars we also have some links to great resources on the First World War for researchers

Follow us Come follow QSA on our social media accounts

QLGCC

Gold Coast - Ready When U Are Sun-drenched golden sandy beaches that seem to never end perfect ocean waves a surferrsquos paradise architectural superstructures pointing at the sky and shadowing a whole world of shopping on the ground fine dining restaurants and exciting nightclubs glitzy lifestyle and golden bikinis have been welcoming tourists to Gold Coast for decades

Gold Coast earned its name as the entertainment capital of Queensland by bringing joy and happiness to everyone big or small the Movie World full of fantasy super-heroes and princesses Dreamworldrsquos exhilarating rides Skywalk rainforest adventures or getting WetrsquonrsquoWild in one of the best places around to cool off

But the Gold Coast local life as we know it took a sharp turn on 11 November 2011 when thousands of residents gathered at Broadwater Parklands in Southport and exploded in cheers at the official announcement that Gold Coast had won the rights to host the 2018 Commonwealth Games an international multi-sport event involving athletes from the Commonwealth of Nations

To oversee the XXI Commonwealth Games held from 4 - 15 April 2018 the Gold Coast 2018 Commonwealth Games Corporation (GOLDOC) was established in January 2012 to plan prepare and host the Games

Page 7

Two years on the preparations for the Games are on track both on time and on budget and I know this from GOLDOC people at the coalface Mark Peters CEO Danny Baade Head of Security and Megan Cappelleri Manager Information Management GOLDOC was the most recent host of a very informative QLGCC meeting on 21 February 2014 at the Bundall headquarters

Megan Cappelleri is an information management professional with extensive experience across the government private and utilities sectors Her current role with GOLDOC demands her full expertise in Records amp Information Management ensuring compliance with all requirements of the State of Queensland and the Commonwealth Games Corporation Megan spared no effort in making sure all QLGCC meeting delegates had a special time on the golden Queensland coast VIP speakers and delicious treats combined with the modern room and wonderful views made this event one of the best of the year in everyonersquos book Being surrounded by technology and with topics that looked toward the future it was fated that this was to be our inaugural Chapter meeting that went global Our meeting was ldquotweetedrdquo allowing those who were unable to attend still feel connected and informed

Mark Peters 2018 Commonwealth Games Corporation CEO shared his joy of winning the bid for hosting the Games with all delegates Mark highlighted that winning a place on the podium is not the only competition in a major event winning to be the place that is hosting the major event is an even bigger competition

Just by having the opportunity to host the Games Australia is already a winner because this will bring immense benefits especially to the tourism sector also to all local large or small businesses to show (basically to the whole world) their products and services

Establishing all the functions necessary is a massive challenge the main goal everything has to be state of the art facilities standards accommodation communication infrastructure transport athletes officials and whole Games security data security volunteers technologies related to sport (entries timing and results) media and many more

Page 8

Information Technology plays a major role in supporting GOLDOCrsquos corporate business functions such as payroll finance procurement HR contracts the meeting attendees found out that OpenText Enterprise Content Management was the solution for all documents and records management

Mark delivered a very very interesting insight into 2018 Commonwealth Games an event that will definitely have a huge effect on Gold Coast its businesses and residents deep significance to Australia will bring fame and opportunities to show what we can do better than anyone and anywhere elsehellipand Irsquom glad I was in that room getting the information first hand

Following Mark Peters was Danny Baade Head of Security 2018 Commonwealth Games Corporation As one of the organisers Dannyrsquos job is to provide a safe and secure environment for all Games participants spectators athletes officials and staff

Threats to major sporting events is a serious issue and must be taken into account when planning the event Risks involved could be civil disobedience traffic crime technology asset protection fire major transport incidents natural and other catastrophes or terrorism

Being an international event the Games security will follow the National Security Framework which is a three tired approach

Sport specific security strategies will be developed leading to tailored security training Implementing good security strategies will fulfil the fundamental expectation of a safe and secure event which will assist in attracting the best athletes contributing to a successful event

Page 9

Next on the agenda was Anne Cornish giving the delegates an update from the Queensland Branch Council informing delegates that the name and theme for the State Conference (being held 130514) has been decided ldquoCloudy with a Chance of Informationrdquo The State Conference will be exploring the idea that ldquoMaybe now is the time to hide away the traditional ways and convert records into the digital agerdquo Also on the horizon for the Branch Council is an afternoon tea seminar (080414) sponsored by OpenText on ldquoScaling for the Information Futurerdquo

Jo Horner - Queensland State Archives provided an update on the work the agency is currently undertaking a few examples mentioned

Recordkeeping Policy Framework ndash revised framework underway with further consultation on revised draft in the coming months

General Retention amp Disposal Schedule ndash will be released towards the end of March 2014

Online Training Module ndash an introduction to recordkeeping has been released for use by all public authorities

Born Digital Stay Digital Policy ndash aims to reduce the reliance amp usage of paper amp to encourage the creation of ldquoborn digital stay digitalrdquo records

Records amp information Management Forum ndash next forum will be held on Wed 30 April at 80 George Street Brisbane

Social Media ndash QSA has a social media presence now Twitter amp Facebook also putting a foot forward into the world of blogging

hellipwith big news being announcedhellipJo is getting marriedCongratulations to Jo from all of us we wish you both a wonderful life together full of joy and happiness This was one of the best endings for a QLGCC meeting

With wonderful interesting up-to-date news from matter-expert speakers beautiful surroundings modern facilities great food and atmosphere - one can only hope to attend the next meetinghellipthis one sure left me geared for more

Nino Borka

Marketing Officer

QLGCC

APRIL 2014

SOUTH AUSTRALIA BRANCH

Paulrsquos Thoughts Greetings and salutation to my RIMPA Friends April already and where has the year gone In a previous newsletter I suggested we all start preparing and seek funding for inForum which is in Adelaide this year in September Start planting those seeds in your managerrsquos mind so the budgeting will not be a surprise or start putting a little away each pay now and claim it on tax if your organisation will not support you Why do we bother helliphelliphellip Does it really matter helliphelliphellip Irsquom sick of fighting the fight Of course you can all read between the lines helliphelliphelliphellip you guessed right Irsquom slap bang in the middle of an implementation For me to go into too much detail in such a short spare would not do it any justice What it certainly had reminded me of is the importance of our role and the many different ways we need to extend our multiple skills to help our organisations RIM capabilities What I would like to speak about is what sets us apart from everyone elsehellipinsanityhelliphellipyes wersquore all fully aware of that but with all joking aside itrsquos much more than that We all have a role to play within our world to promote our wonderful profession If we donrsquot do anything what will happen

Sorry we didnrsquot think that was important so we threw it out

Social Media - nothing to do with you records peoplehelliphellip

Irsquove already tried to get through to management so now I just donrsquot bother

How about you just get back to your lsquofilingrsquo and let us worry about the electronic side of thingshelliphelliphellip

Etc etc Just remember evil will flourish if we do nothing Take the challenge up to people have it as your personal goal to change the world in its thinking ndash if it is needed of course Our profession always needs to adapt and expand our practices and thinking to accommodate an ever changing world We have another lsquocatch up at the clubrsquo on the 16th of April chatting about the power of mind mapping and how it can enhance our RIM message to our fellow workmates and importantly the big picture to management We are also looking at an event in May with a specialist guest speaker ndash stay tuned for further details Look after yourselves and enjoy life Cheers Paul SA Branch President and SA Director

In this Issue

Paulrsquos Thoughts

Event Calendar

Open letter to RM Professionals

Interview with Bas deGroot

SA State Records Update

Branch Council

Branch President Paul Fechner paulfechnerepasagovau

Company Director Paul Fechner paulfechnerepasagovau

Branch Councillors Bonita Kennedy Cate Stokes Helen Onopko Kristen Keley Sue Vruegdenberg Bas de Groot Brigitte Stephen Lisa McDonough

Page 2

2014 Diary Dates Branch Council meetings in 2014 will alternate between evenings at The British Hotel Finniss Street North Adelaide at and lunchtime at the EPA Victoria Square Adelaide on the first Wednesday of each month (except January) Catch Up at the Club will continue every 6-8 weeks with venues and speakers to be confirmed in upcoming newsletters and via email April Wednesday 16th April ndash Catch up at the Club 1230pm The Metropolitan Hotel 46 Grote Street Adelaide ndash Guest Speaker Paul Fechner on ldquoMind Mappingrdquo May Wednesday 7th May ndash Branch Council meeting ndash 530pm at The British Hotel Finniss Street North Adelaide Wednesday 7th May ndash Digital Archiving Breakfast ndash 730am-930am Ambassadors Hotel King William Street Adelaide Wednesday 21st May 100pm ndash RIMPAState Records SA Brown Bag QampA Lunch at State Records SA Leigh Street Offices June Wednesday 7th June ndash Branch Council meeting ndash 1200pm at EPA Victoria Square Adelaide Wednesday 18th June ndash Catch up at the Club 1230pm Venue TBC July Wednesday 2nd July ndash Branch Council General Meeting ndash 530pm at The British Hotel Finniss Street North Adelaide August Wednesday 6th August ndash Branch Council meeting ndash 1200pm at EPA Victoria Square Adelaide Tuesday 12th August ndash Catch up at the Club 1230pm Venue TBC September Wednesday 3rd September ndash Branch Council meeting ndash 530pm at The British Hotel Finniss Street North Adelaide Sunday 7th to Wednesday 10th September ndash inForum ldquoWhatrsquos Nextrdquo at Adelaide Convention Centre Tuesday 30th September 1230pm ndash RIMPAState Records SA Brown Bag QampA Lunch at State Records SA Leigh Street Offices October Wednesday 1st October ndash Branch Council meeting ndash 1200pm at EPA Victoria Square Adelaide Wednesday 8th October ndash Catch up at the Club 1230pm Venue TBC

Page 3

Wednesday 29th October ndash Full Day Seminar ndash 930am-430pm Fullarton Park Community Centre Fullarton Road Fullarton November Wednesday 5th November ndash Branch Council meeting ndash 530pm at The British Hotel Finniss Street North Adelaide December Wednesday 3rd December ndash Branch Council meeting ndash 1200pm at EPA Victoria Square Adelaide Thursday 4th December ndash Xmas Catch up at the Club 1230pm Venue TBC

An Open Letter to Records Management Professionals from an RM Student Recently I was given the chance to spend a month working at the EPA at the invitation of Paul Fechner I first met Paul at a RIMPA lunch meeting where he asked me to let him know if there was anything that he and the association could do to help me Paulrsquos ongoing encouragement and invitation to do some work experience at the EPA has been a priceless experience During the month I was able to observe what the implementation of Sharepoint in a government agency looks like I helped with classification schemes determining the appropriate disposal schedules for team files and sat in on meetings with staff and executives I realised that despite the focus on IT and electronic records in university studies we are still reliant on paper to a ridiculous extent As students of Record and Archives we are taught all the essential practices and theory which inform our future in this profession We spend three years (as under-graduates) learning why a record is a record how to manage its life cycle in physical and digital format why we keep some records forever and others can be disposed of after three months how to write policies and procedures which standards provide the benchmarks for best-practice records management how to train the end-user in good record-keeping and perhaps the biggest issue of how to promote the importance of records to senior management We students are chock full of RM information which like a document stuck in a file only becomes useful knowledge when we can put it into practice Practical experience for many students is the hardest piece of the learning journey to acquire because despite our academic achievements we have never worked in the industry We canrsquot give a positive answer to those employers who want lsquoexperiencersquo in the jobs we apply for So as students we seek work experience in holidays we become student members of RIMPA we attend conferences and most importantly we look for a mentors in records management to inform and encourage us All students need experience Irsquom a mature-age student with 15 years in general administration and export documentation working towards a career change Other students are much younger with little or no relevant work experience What we can all contribute however is knowledge A keen educated and fresh eye for the possible rather than a jaded lsquothatrsquos not the way we usually do itrsquo Irsquove been very lucky to find someone willing to spend some valuable time in mentoring me Irsquove gained some important practical experience which not only helps put my studies into context but will hopefully lead to work in records management or archives What the mentor gains ranges from insight into new ways of thinking to a willing pair of hands to work on long

Page 4

delayed workplace projects If you feel you can offer a similar experience to a student looking for this type of encouragement then please let your local RIMPA chapter know Sincerely Lynda Pooley 3rd Year BA Librarianship and Corporate Information Management Curtin University (External)

Interview with Bas de Groot Helen Onopko recently caught up with Bas de Groot our Euro-Aussie-Recordkeeping-Actor

Yoursquore a relatively new face in South Australia first at State Records SA now at the City of Victor Harbor a RIMPA Branch Councillor and with a spot in Russell Crowersquos new movie Crsquomon Bas spill the beans tell us more about you Q How long have you been in Australia and what made you decide to come here A I arrived here with my family from the Netherlands in June 2012 and so far have not regretted it The Netherlands is a lovely country but with 17 million people living in an area the size of Tasmania it can feel rather cramped at times both physically and mentally Besides my wife and I had already fallen in love with the country during our first holiday here in 2001 during which we trekked through Tasmania NSW ACT Victoria SA and WA So we simply had to come back for Queensland and NT haha Q Why Adelaide Had you been to other States A When we decided to emigrate we went through a long checklist to see which State or Territory would best suit our family High on the list were a warm climate not too remote yet not too crowded a good place to raise our kids and if possible a fair chance of not having to experience too many natural disasters Adelaide ticked all of those boxes Q Did family come too If not how are you coping with the distance from the Netherlands A No all of my and my wifes family have remained in the Netherlands and we have no distant relations here either We cope mostly through modern technologies and both my parents and parents-in-law have been over for visits since we settled here We are planning a visit to the Netherlands in either 2014 or 2015 just to see how much we miss it (or not) And with a Dutch shop nearby which provides us with numerous Dutch foodstuffs theres not really all that much to miss Q Tell me a bit about your family A I married my wife who currently works at Flinders University in 2003 and together we have a seven-year old daughter and a nine-year old son Since moving here they have become truly bilingual and are now reading Harry Potter in both Dutch and English editions which is tremendous to hear and watch Q How have you settled in to our extremes of Mediterranean climate ndash more recently we have lurched from freezer to furnace or is that not unusual for you A I think I went through it in the way most Aussies do when its hot hide at work or in the local library or cinema which are air-conditioned But to be honest we came here for the warmer weather so I cant in all honesty complain about the heat And as for cold we come from a place where winters indeed mean snow and temperatures below the freezing point so as far as were concerned it hasnt been really cold yet Q Tell me about your recordkeeping connections Have you worked in our profession before coming to Australia

Page 5

A Yes after having obtained my MA at Groningen University I started working as a records officer with the Dutch Council of Hilversum back in 2002 took a number of courses which are roughly the equivalent of Cert IV in Recordkeeping and switched to the Council of Muiden as a senior records officer in 2004 In 2007 I joined Van Heijst Information Concultancy as an RM consultant backlog sentencing project manager and recordkeeping course trainer After a few years on the road travelling the length and breadth of the Netherlands I applied for the job of Inspector of Records Management at The Utrecht Archives in 2011 which I kept until I moved here in 2012 In South Australia I have worked for State Records as a collection management and reference Archivist and am now acting as the senior records officer for the City of Victor Harbor Q Is it is your DNA Recordkeeping heritage from parents or grandparents A No I am the first in my line My father is a dentist my grandfathers were a salesman and horticulturalist respectively and I have many many horticulturalists in my family tree dating back as far as the early 1700s Im ashamed to say I have managed to lose some of the green fingers of my ancestors though Q What is your position at Victor Harbor and before that at State Records describe your responsibilities A At State Records I was a member of the Collection Management Services team If youre a South Australian governmental records officer and youve been involved in transferring records to SRSA over the last year theres a good chance youve seen my name under e-mails or talked to me over the phone The CMS team provides advice to Government agencies about all aspects of the transfer process we check the paperwork that agencies send in and later on the boxes with the records themselves In my new job at the City of Victor Harbor Im responsible for the quality management of recordkeeping within the Council both of my own team which consists of two very capable records officers and throughout the organisation To that end Im currently reviewing the Councils Records Management Policy and will shortly be starting a grand project to describe all recordkeeping practices that currently exist within Council and link them to the emerging Risk Management framework that the Council is implementing Q And your recordkeeping ambitions A I very much enjoy the roles of consultant and teacherlecturer so I hope I can continue to grow in those directions whilst continuing to contribute to the improvement of recordkeeping practices throughout Government State and Local A lot is changing rapidly in our profession and if I can help people grow in that transition and make Government just that little bit more dependable and open in the process Ill be happy Q I asked about your recordkeeping ambitions because Irsquom aware that you have talents in other areas ndash acting for example Tell us a little about the performer in you A Well for those who believe in that sort of thing my star sign is Leo so theres a little part in me that has always liked the spot light Hopefully not so much as to annoy people but you never know Ive also had a love for History ever since I can remember Those two things came together when I started participating in Living History or re-enactment when I was 14 Re-enactors portray historical events mostly military Living Historians really immerse themselves in historical characters and try to portray their lives as authentically as possible Re-enactment has taken me many places and battlefields in Europe from Waterloo to Leipzig from Copenhagen to the UK always performing historical battle sequences for large audiences and explaining to them what life was like in the early 19th century and how historical events still influence us in our daily lives Q Have you had parts in plays or film in Europe or is it the ldquonew Australian yourdquo A In the Netherlands I have acted in a small theatre production about the trial of Jeanne dArc playing the role of the Earl of Warwick who was one of the English noblemen most

Page 6

responsible for her being burned at the stake I have also participated as an extra in several historical TV documentaries about the life of Isabelle de Charriere a well-known 18th century writer and philosopher the political situation of the Netherlands during the French Revolutionary and Napoleonic Wars and the 1713 Peace of Utrecht which ended the War of Spanish Succession Q So to the new Russell Crowe film currently on location in the mid-North of South Australia Tell us how you scored that part and what is your role A Ha when you go to see the movie youll need a microscope to find me I was simply one of the many extras portraying an Australian Lighthorse trooper in the period after WWI The call for extras had gone out on Facebook and a friend of mine knowing my love for History sent it on and so one thing lead to another Q Did you meet Russell A Yes but as we were all on set to do our jobs I didnt actually get to talk to him It felt rather special however when both Russell and all of the remaining crew and extras attended a KaurnaNgarrindjeri purifying smoke ceremony in the evening which was to bring the production good luck Q Back to the world of Archivyhelliphellip what is your focus of passion in the recordkeeping profession A Im (nearly) obsessed with the concepts of value and risk in our profession as they between them determine how we treat our records What is the value of a record What risks does it eliminate by its existence What risks are involved in its management Whenever I talk to other records managers I nearly always come across one of those two concepts and my true passion is to make those concepts part of our combined efforts to leave a records legacy that in two or three hundred yearsrsquo time is still of real value to South Australian society Q Where do you see yourself in the next decade ndash what are your hopes and dreams A Id like to continue in either a senior records officer role or a consultant role though secretly I hope I might be a lecturer by then as I do place a lot of value on proper continuous professional development Q Finally wersquore thrilled to have you in Adelaide involved as you are in many activities of our profession Do you have any advice for new RIMPA members A Dont be afraid to make mistakes and every now and then take a little time to look at yourself your work and your organisation Society and technology change meaning that we must change with them and sometimes everybody needs a good shake-up and a reminder of what our role in our organisation is And finally aim for perfection but never expect it to actually happen Like I said we live in a changing world Thanks Bas

State Records SA Update State Records of South Australia has embarked on a social media program that brings together all its best resources Records management within government agencies underpins the success of a government archive like State Records and nowhere is this more apparent than in two recent projects undertaken as part of this program Anniversary of the Royal Visit to Adelaide 1954 (SRSA GRG24140)

Page 7

March saw the 60th Anniversary of the Royal Visit to Adelaide in 1954 Through Twitter SRSA ldquoretro live tweetedrdquo the visit using photographs taken at the time in combination with official itineraries as published in papers from 1954 Trove proved itself a useful resource for this type of project Through Facebook followers actively contributed their own images and stories of the Royal Visit adding a depth of real human context to our records which may have remained lifeless snapshots of bureaucratic process As Amanda Sentance

Manager of Reference and Access Services at SRSA says ldquoThis is an example of the records continuum in real lifehellipthe record itself is just the kernel and there is a life beyond and outside of itrdquo httpbitlyOzCmsk SRSA GRG24140 Item 72 p17b Visit of the Queen Elizabeth and Duke of Edinburgh 1954 [laying of wreath at Shrine of Remembrance]

SRSA Facebook Page ndash comments on an image shared by a follower ldquoWhen people see an image like this poster or a picture of the Queen on her Royal Visit on our website there generally isnrsquot an appreciation of the combined effort gone into making this happenrdquo says Travis Gottschutzke social media and reference officer ldquoWhat SRSA puts online is a result of a lot of people across all teams coming togetherrdquo One crucial player in this process is the Collection Management team Ensuring the records transferred to State Records meet a quality archival standard no public airing of images such as those used in the Riding Past and Queens 60th Anniversary Visit projects are made without the quality of the data around these items being verified From the Collection team to the Reference and Access team for digitization in adherence with standard procedures and the eventual upload to photo sharing platform Flickr The story of the records used in the exhibitions and projects mentioned above is as much a part of the history as the items themselves Training government agencies both state and local within South Australia requires the facilitator to illustrate the value in what is done in the records domain today has long term consequences for the

future Melisa Zummo-Gorgone Senior Training Officer at SRSA utilizes these images in her day-to-day training ldquoWhen my students see that members of the community are liking sharing and commenting on records that were once a government record from 50 or 100

Page 8

years ago they start to see the point that their actions today in their office make a difference for the futurerdquo Riding Past (SRSA GRG49764)

Riding Past was a collaborative effort between SRSA and National Archives of Australia Using cycling related imagery from the respective collections an online exhibition was created via Flickr and paste up posters located throughout the CBD of Adelaide in a street exhibition It was a program that helped generate a greater audience for SRSA in 2014 attracting major online profiles and stakeholders in the exhibition all wanting to participate in and share in yet another creative venture in the Hall of ldquoVibrantrdquo Adelaide httpbitly1haq9Rw SRSA GRG49764 SA League of Wheelmen ndash Cycling Derby 1936

For further information about our social media program to enquire about purchases of reproductions from the exhibition please contact us via Facebook (State Records SA) Twitter (StateRecordsSA) or more traditional means by emailing Travis Gottschutzke at GottschutzkeTravisdpcsagovau

April 2014

VICTORIA

Presidentrsquos Report A quarter of 2014 has flown by already hard to believe From the whispers around the traps it would appear that everyone has had an extremely busy start to the year either finishing off projects or starting new ones We all spend a great deal of time in our organisations planning out our work and goals for the year but how many of us spend time planning our individual professional goals for the year Dont forget you are in control of your own career Here are just a few ideas to get you started

Education and Training

Broaden your education by undertaking a training course RIMPA recognises a number of higher education vocational and short courses in records and information management But dont forget there are loads of other business and professional development courses which could be useful Perhaps you would like to improve your writing or presentation skills Or gain a more rounded understanding in the principles of project management All of these skills come in handy for the modern records manager

Industry Mentor

Consider finding yourself an industry mentor to help guide you with your career We are fortunate to work in an industry filled with many knowledgeable and skilled professionals who are willing to share their experiences and help nurture the industry so it continues to grow Mentor relationships are great for new people to the industry but can be just as beneficial for those that have been around for a while and want to think about the next steps

Industry Involvement

Get more involved in the Records and Information Management Industry Maybe you are someone who is willing to be a professional mentor but does anyone know What about being more active on listservs These provide a great platform for networking and gaining advice Are you great at behind the scenes work The Victorian Branch Council is always looking for more volunteers who are willing to donate some of their time Ally Kearney ARIM President Victoria Branch amp State Seminar Coordinator

Local Government Chapter Report It was another record attendance of 34 members at the first meeting of 2014 which was held in Lilydale and hosted by Yarra Ranges Council Debbie Maggs RIMPA Victorian Branch Local Government Chapter President opened the meeting by welcoming everyone and thanking them for coming along

In this Issue

Presidentrsquos Report

Local Government Chapter Report

Records Management in Gippsland

Emergency Services Sector RIM Group

Branch Meetings

Public Record Office Victoria Update

Branch Council

Company Director Debbie Prout ARIM

proutconsultingbigpondcom Branch President amp State Seminar Coordinator Ally Kearney ARIM akrsnetau Secretary Ruth Edge REdgecardiniavicgovau LG Chapter President Debbie Maggs ARIM DMaggsyarrarangesvicgovau Membership amp Statistics David Nowlan ARIM davidnenterpriseknowledgecomau Education Coordinator Toula Vavarigos ToulaVarvarigoseassurecomau Newsletter Coordinator Allison Hunter ARIM allisonhunterprovvicgovau Tim Newbegin ARIM

timnewbegingmailcom

Page 2

Marissa Gardiner Yarra Ranges Coordinator Information Management was first on the agenda and gave an informative update on the Yarra Ranges Information Management Unit This was followed by an open group discussion on the daily opening and processing of mail There was a lot of interest on the various business processes for the handing of cheques invoices and private and confidential mail After a short break the group then discussed preparing records for the imminent creation of a new municipality in Sunbury and later became heavily involved in a discussion on Digitisation Plans A suggestion raised by the group to hold either information sessions or workshops on topics such as Implementing Digitisation Plans was put forward at the following RIMPA Victorian Branch Meeting held on Thursday February 27 The next meeting of the Victorian Local Government Chapter will be hosted by Shire of Mount Alexander in Castlemaine The meeting will be held at the Buda Historic Home amp Gardens on Friday May 23 Members will be offered a free tour of the home before the meeting Debbie Maggs ARIM President Local Government Chapter

Records Management in Gippsland The Gippsland Records Managers Network is a group that constitutes agencies that operate primarily under Victorian state legislation with a significant presence in the Gippsland region The network provides a forum for RIM professionals to get together to interact and share thoughts and ideas to help continually develop our RIM practices and systems within our agencies Member agencies represent the East amp South East region of Victoria from outer SE Melbourne to the New South Wales border The group has been active for a number of years and includes member agencies from local educational health utilities (water and energy) and infrastructure assets authorities The network meets face to face quarterly (March June September and December) during the year and averages 10-15 members per meeting The network also uses a Yammer website to share and discuss relevant information between meetings about member activities (link below) httpswwwyammercomgippslandrecordsmanagersnetwork The next meeting is scheduled for 18 June 2014 at Gippsland Water (Traralgon) South Gippsland Shire Council currently has the chairing role (2014) for the network If you would like to hear more about this regional network or are a Gippsland based Records Information Management professional wanting to join please contact David Robinson Corporate Information Management Coordinator Ph (03) 5662 9200 e-mail Councilsouthgippslandvicgovau

Page 3

Emergency Services Sector RIM Group The Emergency Services Sector Records and Information Management (ESSRIM) Group was formed in March 2013 and voted to become a Specialist Chapter of RIMPA in August 2013 ESSRIM comprises membership of the following Victorian Emergency Services organisations

Metropolitan Fire Brigade (MFB)

Emergency Services Telecommunications Agency (ESTA)

Country Fire Authority (CFA)

Ambulance Victoria (AV)

Victoria Police (VicPol)

State Emergency Services (SES)

Department of Environment and Primary Industry (DEPI) and

Department of Justice (DoJ) The group was formed with the goal of providing a forum to discuss and address Records and Information Management issues and challenges specifically relevant to the Emergency Services sector as a professional group The group wished to move beyond a group of colleagues meeting to talk about issues to a formal body representing a sector viewpoint on issues pertaining to Records and Information Management In May 2013 an ESSRIM Charter was created and developed and forwarded to RIMPA as part of the grouprsquos application for Chapter status in August 2013 ESSRIM based its charter significantly on the RIMPA Local Government Chapter and has developed and initiated a collaborative approach to sharing and exchanging information and initiatives amongst industry colleagues ESSRIM has welcomed the representation of the Public Record Office Victoria (PROV) at each of its meetings Greg Stevens (MFB) is the interim ESSRIM President

Current Activities At its meeting in August 2013 ESSRIM identified the need to respond as a sector to three core issues - Records Digitisation Email Policy and the need for a sector response to the DataVic Access Policy ESSRIM voted to form three (3) working parties to address the challenges these issues presented and to report back to the main group The following is a brief summary of the ESSRIM Working Group activities to date

The Records Digitisation Working Group

This working group meets on a monthly basis and has commenced developing a series of templates for sector utilisation and an overarching Digitisation strategy The working group comprises representatives from Victoria Police Ambulance Victoria CFA SES and MFB

Email Policy Working Group

This working group meets on a monthly basis and has developed term of reference and scope and has commenced the task of drafting a standard Email policy statement to be utilised as a template across the sector The working group comprises representatives from SES AV MFB and DEPI

Page 4

DataVic Access Policy Working Group

This is in the process of adapting the Victoria Police and DEPIrsquos DataVic Access Policy statement as a template for the sector This working group comprises representatives from MFB Victoria Police and DEPI

Guest Presenters ESSRIM also invites guest industry presenters to speak at each meeting on topics relevant to the industry Past presenters have included RIMPA Local Government Chapter Council members and representatives from the Public Records Office Victoria For any enquiries regarding the ESSRIM Group please contact Greg Stevens Phone 0409 423 308

Branch Meetings Meetings of the Victorian Branch Council are held every month All members are welcome to come along Please contact our Secretary Ruth Edge (REdgecardiniavicgovau) for details

Public Record Office Victoria Update SIARD Research archiving records from relational databases Public Record Office Victorias SIARD Research project is evaluating the Software Independent Archiving of Relational Databases (SIARD) approach developed by the Swiss Federal Archive An Australian Digital Research Initiative (ADRI) project SIARD Research extends PROVrsquos work on structured data in particular data stored in the relational databases that underpin many business systems Public records are increasingly stored in business systems and the overwhelming majority of business systems are underpinned by a relational database Structured Query Language (SQL) is the means by which the relational database structure tables relationships and the data itself are createdloaded altered accessed and maintained The consistent structure and interface provided by relational databases and SQL has enabled business system developers to separate the business application from the data source When viewed from a long term preservation perspective however key differences must be addressed Later versions of a Relational Database Management System (RDBMS) product may not read databases created under earlier versions without translation Similarly a database created under one RDBMS product may not be usable by another RDBMS product without substantial modification The problem then is that the databases created by RDBMS using proprietary variants of SQL cannot be read by other RDBMS products nor perhaps later versions of the same product Strategies and tools are needed to ensure preservation of public records in this environment One approach is to archive the data in a standardised form that will enable it to support the same interrogation that the originating system provided via any system built upon the same standard One normalisation tool SIARD has received some support from archiving institutions internationally SIARD is a set of tools to convert proprietary relational databases into standard SQL (non-proprietary) capturing both data and schema and storing them in a single siard format file The tools also enable converting the siard file back into proprietary database formats While too early to predict SIARD or something similar may become the standard for archiving relational databases

Page 5

SIARD normalises proprietary databases back to the 1999 SQL standard converts the database into XML and stores the database schema and the data in a zip file The database can then be converted to the RDBMS of the archive and loaded or held as a siard file until access is required Documentation on SIARD can be found on the Swiss Federal Archive website (httpwwwbaradminchdienstleistungen0082300825indexhtmllang=en) We have found SIARD to be simple to use however each database and RDBMS transfers different components (queries etc) Performance is good for example we have converted a 53GB database in 17 minutes In parallel with the practical evaluation of SIARD PROV is considering the wider implications for large scale sustainable archiving of relational databases We are also looking at how a database object would fit with VERS (httpprovvicgovaugovernmentvers) Evaluating approaches such as SIARD must include consideration of their fit with the resources and capabilities of agencies As such a key component of the project is the conduct of field trials with agencies PROV is currently working with records and data managers in a number of agencies Our experiences to date have shown that while these projects are largely uncharted territory for most the ability of the multidisciplinary teams to creatively problem solve is considerable If you would like to find out more about the project please contact peterfrancisprovvicgovau Peter Francis Senior Officer Standards and Policy Public Record Office Victoria

APRIL 2014

WESTERN AUSTRALIAN BRANCH

Introduction Welcome to the WA part of the April 2014 newsletter Please read on for coverage of recent happenings and notification of future events

Are you an Information Omnivore An Information Omnivore obtains information in any format from any device in any place

IT-021 Standards Seminar Contributed by Josh Ihlein This event was generously sponsored by the State Records Office of Western Australia and the company Information Proficiency The WA branch had invited members of the IT-021 Standards Australia Committee to conduct a full day seminar on the various publications relating to records and document management systems On Thursday 20 March an audience of almost 70 people filled the Art Gallery of Western Australia theatre to listen to speakers Judith Ellis Anne Picot and Cathy Ashton talk about the background of various standards technical reports and handbooks The day commenced with a welcome from WA Branch President Lisa Read White followed by an update from the State Archivist and Executive Director of the State Records Office Cathrin Cassarchis

Above Cathrin Cassarchis State Archivist Photograph courtesy of Camille Peters

In this Issue

Information Omnivore

IT-021 Standards Seminar 20 March

EOY Event Survey results

RIMPA ALIA New Grads on 20 February

WA speakers at inForum

Calendar of events

Branch Council

Branch President and Company Director Lisa Read White email lisalexiinetnetau Secretary Jill Jones Email JillianJoneshealthwagov

au Councillors Joshua Ihlein email joshihleiniinetnetau Dr Pauline Joseph email pjosephcurtineduau Anika Moore email anikamooredmpwagovau Camille Peters email ctpetersaaliagmailcom Dr Leith Robinson email ltkrobinsonbigpondcom Isabel Smith email isabelsmithsrowagovau Jonathan Toquero Email JonathanToqueroeducationwaeduau

Page 2

Next the speakers were introduced The speakers were all engaging as they informed attendees about numerous standards They covered the aims the issues that were encountered and the intended audience of the standards and gave their personal experiences in ensuring that the standards were successfully approved and published Anne Picot presented a background to the creation of ISO 15489 and its intentions and what to expect in a review of this standard which is currently underway Anne also spoke passionately about metadata standards and interoperability between EDRMS and other business systems and how to ensure information remains meaningful over time Judith Ellis spoke about the Management systems for Recordkeeping - AS NZS ISO 30300 standard This was an interesting topic as Judith explained that the target audience of the standard were managers In order to achieve ldquobuy-inrdquo from management it was written for the understanding of people who do not have a background in IM but who are key to implementing a governance framework for records This standard also has aspects of integration with other standards including ISO 9000 (quality systems) amp ISO 31000 (risk management systems) Judith Ellis stated that whilst sixteen Standards in sixteen years does not seem like much of an achievement each publication is very involved time-consuming and complex in nature

Cathy Ashton referred to her experiences with international Governments and organisations who greatly value the standards that the IT-021 committee have had a hand in creating Even today the standards for physical storage continues to be an important standard guiding those who are starting from scratch or looking to improve the physical storage of information The committee reported linguistic challenges in creating these standards Not only does the committee have to agree on terminology with others from countries that use different terms they also had to find words to use within each standard that will translate into many other languages Apart from the standards themselves the committee has produced both handbooks and technical reports to assist users in implementing the systems and processes set out in some of the standards Throughout the day questions and comments were taken from the audience

Left Judith Ellis Photograph courtesy of Camille Peters

Below right Cathy Ashton Photograph courtesy of Camille Peters

Page 3

The lunch and tea breaks provided a good opportunity for attendees to discuss the standards and to network The delicious refreshments were catered by Caffissimo

At the conclusion the IT-021 Committee members reminded us that input on new (and existing) standards and guidelines are always welcome They seek ideas to make the standards understandable scalable and applicable contact them through RIM Professionals Australasia Lisa Read White closed the event by thanking the speakers She wished to voice a contrary opinion After hearing of the amount of work involved Lisa felt that sixteen standards in the past sixteen years was a major achievement indeed From a personal point of view I found the approach of the standards committee interesting They actively work with stakeholders outside of IM and use plain language within their publications in order to promote understanding of IM across other areas of expertise

End-of-year Event survey results Contributed by Jill Jones and Leith Robinson The WA branch recently conducted a survey to gather member preferences with regard to the End-of-Year event Fifty-six responses were received The results are summarised below

Left Some of the seminar attendees Photograph courtesy of Camille Peters

Left Some of the attendees networking Photograph courtesy of Camille Peters

Page 4

Do you wish to attend an end-ofndashyear event in 2014 A high majority (804) of respondents did wish (Answer = ldquoYesrdquo) to attend an end-of year event The remainder (196) answered ldquoNordquo with one respondent commenting ldquoTherersquos usually too much happening at the end of the year and I would probably prefer a mid-year eventrdquo

What time of day would you prefer The most frequently recorded time of day preferred for an event was ldquoAfternoonrdquo (404) followed by ldquoLunchrdquo (327) ldquoBreakfastrdquo (269) and ldquoEveningrdquo (173)

What type of format would you prefer The most frequently recorded format preferred for an event was ldquoTapasnibbles and drinks networking eventrdquo (453) followed by ldquoSeated meal with speakerrdquo (415) ldquoInspirational speaker on Non-IM topicrdquo (321) ldquoIMRM Speakerrdquo (264) and ldquoInformal Fun amp Gamesrdquo (151) Some respondents preferred a combination of formats commenting ldquoA sit-down meal with a guest speaker of general interest and have some quizzes and games throughoutrdquo and

ldquoIf you can mix tapas with networking options to move around and mingle and a couple of games and an inspirational speaker yoursquove got merdquo What day of the week would you prefer

The most frequently recorded day of the week preferred for an event was ldquoFridayrdquo (491) followed by ldquoThursdayrdquo (434) Tuesday (283) Wednesday (264) and Monday (189)

Do you have a preferred location Three-quarters ( 742) of respondents preferred the CBD as a location Other suggestions included Kings Park Crown Casino and Northbridge

Thank you to all participants Your opinions will greatly assist our planning

RIMPA ALIA New Grads on 20 February Contributed by Anika Moore To keep costs down in the post-ChristmasNew Year period Februaryrsquos RIMPAALIA NewGrads event was held at the previously tried and tested Annalakshmi Restaurant Located near the Bell Tower on the banks of the Swan River foreshore Annalashmi is an Indian vegan buffet ldquopay what you wantrdquo charity eatery run by volunteers which sees a bustling crowd of locals and visitors every day The RIMPA and ALIA NewGrads enjoyed an evening of networking socialising and catching up on all the information management gossip over delicious vegetarian curries As always everyone is welcome to come along to all New Grads events including students those new to the profession and more experienced librarians and records managers We hope to see some fresh faces at the next event currently scheduled for late April Keep an eye on the RIMPA and WAIN listservs for details of all New Grads events We endeavour to mix up our happenings trying out different locations around Perth attendees should feel free to provide venue suggestions to the coordinators for future events

Page 5

WA Speakers at inforum 2014 - 1 Recent Curtin University Honours graduate Peta Ifould will present the results of her study for the first time at inforum 2014 Her session is titled ldquoAddressing user difficulties with using the business classification scheme at WA Policerdquo and is on Tuesday 9 September at 125pm More WA speakers will be profiled in the next issue

Calendar of WA events RIMPA ALIA New Grads Enjoy a friendly get-together with early career information professionals Date Every month usually in the last week Venue To be advised via listserv Time After work usually 530pm onwards Cost Buy your own food and drinks

Curtin University Library amp Information Studies Alumni Quiz Night Date 21 May 2014 More details to be advised via listserv

Scanning and digitisation standards How are you coping Panel discussion and workshop This will be the WA branchrsquos next event More details coming soon

Left Some of the RIMPA New Grads attendees Photograph courtesy of Anika Moore

ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014

NSWLGC_ATR_April2014

NZ_ATR_April2014

ObjectiveAD_April2014

QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014

Informal learning (ie reading industry publications books new software on the job)

Attending industry related events including RIMPA Branch seminars and workshops

Attending inForum

Serving on local Chapter or Branch Council

Presenting information (ie preparing for and speaking at an event)

Writing an article for IQ

Training others (at work mentoring lecturing etc) To view the CPD return guide CPD Guidelines To complete your CPD online Complete CPD Online

inForum 2014 The program for inForum 2014 has been released online Being hosted in Adelaide 7-10 September at the Adelaide Convention Centre the conference with the theme ldquoWhatrsquos Nextrdquo will theorise where records and information management is heading as a resource an industry and a profession while also offering observations on how it got to where it is The records and information management industry is faced with a constantly evolving environment conference attendees will be asked to consider

What challenges lay ahead for the industry and its practitioners

Do our foundation methodologies and practices remain solid and true or should

they be reviewed and challenged in the face of the electronic era

Have past approaches to change management gaining management buy-in and

introducing or upgrading systems and technologies been successful

How can we learn from our successes and failures

What do practitioners need to do not only to keep up but to grow and flourish

The 2014 program features a two stream program complemented by workshops including implementing a RM self-evaluation tool implementing an Information Management strategy how to write a disposal program improving email management and a discussion forum Creative innovation and leadership for 21st-century RIM practitioner looking for opportunities in the digital revolution from which the outcomes will be made available to participants Other features of the program include interactive sessions where the audience can actively participate in a panel discussion on the need for industry Standards and a debate on whether the paperless office will ever actually happen there are also vendor presentations from Objective Alfresco RecordPoint The Information Management Group Laserfiche EzeScan and RSD IG Solutions a trade exhibition the social program incorporating a Welcome Reception at the National Wine Centre Gala Awards Dinner with a Winter Wonderland theme and casual networking drinksdinner opportunities The extensive opportunities to network with peers continues to be a major focus To view or download the program online or to register please go to wwwinforumnetau

inForum 2014 Exhibition and Sponsorship Opportunities are selling fast so we invite all interested parties to browse through the Exhibition and Sponsorship Opportunities kit which can be downloaded from the inForum website Available opportunities include



























About the author





















Event Calendar




On the lighter side

Company Information












APRIL 2014

ACT BRANCH






In this Issue



Member Profile



Branch Council



Page 3







Page 4

























APRIL 2014



In this Issue



Branch Council




Page 2


AUGUST 2013






In this Issue



Branch Council




Page 2








Page 3

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014



























About the author





















Event Calendar




On the lighter side

Company Information












APRIL 2014

ACT BRANCH






In this Issue



Member Profile



Branch Council


Page 2








Page 4

























APRIL 2014



In this Issue



Branch Council




Page 2


AUGUST 2013






In this Issue



Branch Council




Page 2








Page 3

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014




















About the author





















Event Calendar




On the lighter side

Company Information












APRIL 2014

ACT BRANCH






In this Issue



Member Profile



Branch Council


Page 2


Page 3































APRIL 2014



In this Issue



Branch Council




Page 2


AUGUST 2013






In this Issue



Branch Council




Page 2








Page 3

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014








About the author





















Event Calendar




On the lighter side

Company Information












APRIL 2014

ACT BRANCH






In this Issue



Member Profile



Branch Council


Page 2


Page 3







Page 4

























APRIL 2014



In this Issue



Branch Council




Page 2


AUGUST 2013






In this Issue



Branch Council




Page 2








Page 3

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4

















APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014


















Event Calendar




On the lighter side

Company Information












APRIL 2014

ACT BRANCH






In this Issue



Member Profile



Branch Council


Page 2


Page 3







Page 4

























APRIL 2014



In this Issue



Branch Council




Page 2


AUGUST 2013






In this Issue



Branch Council




Page 2








Page 3

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5

















QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014

Event Calendar




On the lighter side

Company Information












APRIL 2014

ACT BRANCH






In this Issue



Member Profile



Branch Council


Page 2


Page 3







Page 4

























APRIL 2014



In this Issue



Branch Council




Page 2


AUGUST 2013






In this Issue



Branch Council




Page 2








Page 3

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC










Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014

On the lighter side

Company Information












APRIL 2014

ACT BRANCH






In this Issue



Member Profile



Branch Council


Page 2


Page 3







Page 4

























APRIL 2014



In this Issue



Branch Council




Page 2


AUGUST 2013






In this Issue



Branch Council




Page 2








Page 3

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7












Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014










APRIL 2014

ACT BRANCH






In this Issue



Member Profile



Branch Council


Page 2


Page 3







Page 4

























APRIL 2014



In this Issue



Branch Council




Page 2


AUGUST 2013






In this Issue



Branch Council




Page 2








Page 3

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8

















Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014

APRIL 2014

ACT BRANCH






In this Issue



Member Profile



Branch Council


Page 2


Page 3







Page 4

























APRIL 2014



In this Issue



Branch Council




Page 2


AUGUST 2013






In this Issue



Branch Council




Page 2








Page 3

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014


Page 3







Page 4

























APRIL 2014



In this Issue



Branch Council




Page 2


AUGUST 2013






In this Issue



Branch Council




Page 2








Page 3

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014







Page 4

























APRIL 2014



In this Issue



Branch Council




Page 2


AUGUST 2013






In this Issue



Branch Council




Page 2








Page 3

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014

























APRIL 2014



In this Issue



Branch Council




Page 2


AUGUST 2013






In this Issue



Branch Council




Page 2








Page 3

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014


AUGUST 2013






In this Issue



Branch Council




Page 2








Page 3

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014








Page 3

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014

Coming events






APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014

APRIL 2014

New Zealand Branch






In this Issue

Presidents note

Elizabeth Charlton


Branch Council


Page 2







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014







Page 3





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014





Page 4




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014




Page 5














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014














APRIL 2014

QUEENSLAND BRANCH



Future events






Greg Henry Quinn

Whos Who




In this Issue



Page 2















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014















Page 3














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014














Glenrsquos

Page 4

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014

To






MYTH TWO BUSTED








QSA News


Page 5














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014














Page 6




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014




QLGCC





Page 7






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014






Page 8







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014







Page 9











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014











Nino Borka

Marketing Officer

QLGCC

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014

APRIL 2014








In this Issue

Paulrsquos Thoughts

Event Calendar




Branch Council




Page 2


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014


Page 3



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014



Page 4




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014




Page 5


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014


Page 6



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014



Page 7





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014





Page 8




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014




April 2014

VICTORIA




Industry Mentor





In this Issue





Branch Meetings


Branch Council



timnewbegingmailcom

Page 2



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014



Page 3















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014















Page 4






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014






Page 5


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014


APRIL 2014






In this Issue






Calendar of events

Branch Council



Page 2





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014





Page 3






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014






Page 4









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014









Page 5






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014






ATR_April2014

FYBAd_April2014

TIMGAd_April2014

NSW_ATR_April2014


NZ_ATR_April2014


QldBranch_April2014

SA_ATR_April2014

VIC_ATR_April2014

WA_ATR_April2014

APRIL 2014 New Arrival -...

Documents

Transcript of APRIL 2014 New Arrival -...