Apresentação do PowerPoint - ABINEE · propensa a erros Classificaçao ... Apresentação do...
Transcript of Apresentação do PowerPoint - ABINEE · propensa a erros Classificaçao ... Apresentação do...
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IA
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Como chegamos aqui?
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Algorithmic
advancements
Explosion
of data
Exponential
increases
in computing
Power/storage
2019
1950
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HOW IT WORKS?
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Artificial Intelligence
Machine Learning
Deep Learning
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HOW IT WORKS?
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“SISTEMAS QUE PODEM SENTIR, COMPREENDER, AGIR & APRENDER”
INTELIGENCIA ARTIFICIAL EM CINCO MINUTOS
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THE RISE OF THE VIRTUAL AGENT
Copyright © 2018 Accenture. All rights reserved.
would prefer a bot to a human if the
same result can be achieved 6
Liveperson
+55%
30% of customer service experiences will be
handled by conversational agents
by 2020 1
Gartner
of customer interactions will be managed without a
human 3
Gartner
By 2020
85%
80% of new enterprise
applications will use chatbots by 2020 5
Gartner
By 2020, Smart agents
will facilitate 40% of mobile interactions, and 20% of brands will abandon their apps 2
Gartner
By 2020, Virtual Employee Assistants integrated across
enterprise stacks will
increase productivity of staff
by 10%.1
Gartner
By 2020, VA market to be worth at least
$15B/Year representing ~30% of the cognitive market4
IDC
By 2020, Chatbots will be responsible for over
$8B cost savings annually 5
Juniper research
The average person will
have more conversations with
bots than with their spouse 2
Gartner
1. Gartner: Market Insight: How to Collaborate and Compete in the Emerging VPA, VCA, VEA and Chatbot Ecosystems2. IDC FutureScape: Worldwide IT Industry 2018 Predictions 1. Gartner: Market Insight: How to Collaborate and Compete in the Emerging VPA, VCA, VEA and Chatbot Ecosystems3. IDC FutureScape: Worldwide IT Industry 2018 Predictions 4. Gartner: Ten predictions for IT organizations for 2018 and beyondGartner: Conversational AI to Shake Up Your Technical and Business Worlds5. Gartner: Conversational AI to Shake Up Your Technical and Business Worlds6. Liveperson: booklet
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22Copyright © 2019 Accenture All rights reserved.
Brazilian use CASEs
in production
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24Copyright © 2019 Accenture All rights reserved.
Online consumers use a voice assistant
Voice Assistant Usage
Sample base: all respondents Which of the following do you currently use?2019 n =1000 2018 n=1000
40% Do Not Use Voice
(45% LY)
60% Use Voice(55% LY)
37%
10%
13%
60%
Use voice
Use Embedded Voice only
Use Both
Use Smart Speaker only
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“Brands that can offer advanced AI
capabilities within devices and
interfaces could control the
ecosystem of products and services
offered to consumers in their
home.
For some, that could prove
challenging. And for those unable
to get there, it will be critical
to develop close partnerships that
ensure their products and services
are offered through the dominant
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“SISTEMAS QUE PODEM SENTIR, COMPREENDER, AGIR & APRENDER”
INTELIGENCIA ARTIFICIAL EM CINCO MINUTOS
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https://globoplay.globo.com/v/7438074/
Procurado por
homicídio vai para o
carnaval de Salvador
vestido de mulher e é
preso após ser
flagrado por câmera
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VIDEO
DETECÇÃO,
CLASSIFICAÇÃO &
ACOMPANHAMENTO
RECONHECIMENTO,
ENTENDIMENTO DE
TEXTO
NLU
IMAGENS AÉREAS IDENTIDADE &
BIOMETRIA
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Hardmode (match do texto)Machine Learning (Random Forest - TF-IDF
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PROPOSIÇÃO DE AUTOMAÇÃOOPPORTUNIDADE
PROCESSAMENTO DE DOCUMENTOS PARA SOLICITAÇÃO DE CREDITO PJ
Esteira de operação recebe a
documentação
Coleta manual de dados pertinentes a validação de credito
Classificação de crédito, pessoas, avalistas, e poderes nos dados extraídos
para tomada de decisao
Solicitação de crédito PJ e enviada manualmente
processamento adicional
“Pain” points➢ Extração de dados manual
propensa a erros
➢ Classificaçao inconsistente de dados
➢ Requer validaçoes adicionais em paralelo
➢ Maior tempo e custo operacional para conclusão
Processamento (lote ou tempo real) de
contratos e procurações
Extração automatizada de dados dos documentos (imagens digitalizadas)
Validação humana de resultados da IA
Tratamento manual de exceções em interface amigável
Disparar processo(s) de automação (RPA) para
prosseguimento da cadeia de aprovação
Benefícios➢ Redução de custo e tempo
para extrair dados
➢ Processamento consistente
➢ Facilidade em escalar a esteira
➢ Integração com os sistemas do BANCO
ATU
AL
➢ Adocao digital
FUTU
RO
Processamento do motor de IA para extração de
entidades e construção de relacionamentos
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Copyright © 2018 Accenture All rights reserved.
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35
2019, April
IDC MarketSpace
Worldwide
Artificial
Intelligence