Approved Centre Guidance Manual - Trainer Courses · Approved Centre Status Infographic 2 Welcome...

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Approved Centre Guidance Manual Disclaimer & Index

Only Registered Trainer Courses Ltd Approved Centres are authorised to access and use Accredited Certificate Templates, Approved Centre Logo and Certification Record. Page Title Page Approved Centre Status Infographic 2 Welcome to the Future of External Moderation 3 How External Quality Assurance Moderation is undertaken 4 Approved Centre Recognition & Accredited Certification 5 Approved Centre Status Fee 6 Accredited Certificate Procedure & Guidance 7 Accredited Certificate Guidance 8 Dual Branded Accredited Certificate Guidance 9 Certification Record Guidance 10 Complaints Procedure 11 Course Delivery Procedure 12 Equality and Diversity Policy 13 Authorised use of Logo Procedure 14 & 15 Continuing Approved Centre Status Procedure 15 Approved Centre Case Study 16 Approved Centre e-Certificate Guidance 17 Silver Status Progression Infographic 18 Gold Status Progression Infographic 19


Welcome to the Future of External Moderation Trainer Courses Ltd has achieved ISO 9001 registration for the "Delivery of External Quality Assurance Process of Certification for Trainers working within the Healthcare Sector". Our Approved Centre accreditation service assists with meeting Care Certificate standards developed jointly by Skills for Care, Health Education England and Skills for Health and in meeting with regulating / inspecting body external quality assurance training requirements.

To be approved, or not to be approved, that is the question?

Introduction to our Approved Centres

Trainer Courses Ltd has produced criteria exclusively for our registered trainers / training providers / care providers to become recognised as Trainer Courses Ltd Approved Centres and have their compliance specific training externally quality assured through moderation.

Why our Approved Centres were developed?

You have our registered trainers to thank for this. We have always listened to our trainers and take on board the feedback they provide. What came out loud and clear was that many of our registered trainers / training providers / care providers needed to issue certificates that were externally quality assured without the expense of paying huge accreditation fees.

Our External Quality Assurance Moderation Team provide an unrivalled service

Our experienced quality assurance and compliance team will ensure quality standards are monitored, moderated and maintained. Members of our team have been working with and supporting trainers, training and care providers with their quality assurance since 1998. Our Centre Approval team have worked with regulating / inspecting bodies, certification bodies, colleges, national training providers and government departments enabling us to provide an unrivalled service to our Approved Centres.


How External Quality Assurance Moderation is undertaken:

We ensure that Approved Centres follow our Course Delivery Procedure. We also ensure that Approved Centres use Trainer Courses Ltd Trainer Packs which are regularly standardised by Trainer Courses Ltd Standardisation Team to ensure that the materials being delivered are current and compliant with industry standards. Approved Centre’s Certification Record is required to be emailed to Trainer Courses Ltd Centre Support after each training session is delivered. Every six months Approved Centres are requested by our External Quality Assurance Moderation Team to email a sample of assessment and evaluation forms from delivered courses to be externally quality assured through moderation. The External Quality Assurance Moderation Team will select the delegate’s papers to be moderated from the certification record.

External Quality Assurance Moderation Report

Registered Approved Centres will receive six monthly compliance reports. The illustrated External Quality Assurance Moderation Report shows the following:

• Your Compliance Explained

• Compliance with the Certification Procedure

• Compliance with the Complaints Procedure

• Compliance with the Course Delivery Procedure

• Compliance with the Equality & Diversity Policy

• Compliance with the Logo Procedure


Approved Centre Recognition & Accredited Certification

All Trainer Courses Ltd Approved Centres have permitted use of our copyrighted Approved Centre logo in accordance with our logo use procedure and guidance.

Approved Centres are permitted to self-produce Accredited Certificates in accordance with our certification procedure and guidance. So there is no delay caused through sending out certificate requests and waiting for certificates to arrive.

Our Approved Centres include:

Large National Care Provider Groups.

Domiciliary Care Providers.

Private Hospitals, Hospices and Disability Charities.

Residential Care, Respite Care, Dementia Care and Nursing Homes.

Healthcare Training Organisations and Freelance Healthcare Trainers.

Schools and Colleges providing healthcare education.


Approved Centre Status Fee only £100 + VAT per year

We have devised a cost effective solution for registered trainers / training and care providers to issue Accredited Certificates that our externally quality assured through moderation. This approved centre fee includes:

Administration and Annual Registration.

Receive External Quality Assurance Moderation Reports on your Centre Compliance.

Able to issue Dual Branded Accredited Certificates using the logo, unique numbering system and the supplied certification record.

Able to issue an UNLIMITED number of Dual Branded Accredited Certificates for the courses you are registered to deliver.

Use of the Approved Centre logo on website, stationery, promotional material, etc.

Centre Support with access to secure download webpages.

Use of readymade comprehensive guidance documents including training policies and procedures.

Ability to keep customer and employee details private and confidential.

Able to be more competitive and attractable to customers.

Show regulating / inspecting bodies that your training is externally quality assured every 6 months.

Registration listing to show regulating / inspecting bodies and others that you are a registered Approved Centre.

Receive exclusive discount offers that are only available to Approved Centres.


Accredited Certificate Procedure & Guidance

The Approved Centre will be responsible for the producing, monitoring and maintaining all information and delivery of the Accredited Certificates. Outlined are clearly defined guidance criteria that Approved Centres must abide to when producing Accredited Certificates. A diagram has been provided on how to use of the Approved Centre certificate, please see diagram that follows on from criteria.

Accredited Certificates to be printed on 160gm white card.

Accredited Certificates to be printed in full colour and in good quality print.

Accredited Certificates to be printed on both front & reverse of the 160gm card.

No alterations to the Accredited Certificate template are allowed, except for authorised changes.

Approved Centre name must be included on Accredited Certificates in the allocated space provided.

No alterations to the course content on the front and reverse of the Accredited Certificate is allowed, except for authorised changes.

Type the delegate’s name in capital letters in the allocated space provided.

Type the allocated unique certificate number onto the Accredited Certificate.

Type the allocated unique certificate number onto the excel certification record (see example on certification record guidance).

File the course question papers, assessment forms and evaluation forms safely and securely.

Send / issue Accredited Certificates to the delegates or their company within seven days of the course.

Send the excel certification record to Trainer Courses Ltd within seven days of the course.

Misuse of Accredited Certificates will result in an investigation and may result in termination of Approved Centre Status. Unauthorised use by an Unauthorised Registered Trainer / Training Provider / Care Provider will infringe our copyright and will result in legal action.


Accredited Certificate Guidance

Front of Accredited Certificate Reverse of Accredited Certificate

Accredited Certificates to be printed on front and reverse in full colour on 160gm white card.

1. The certificate border line is NOT to be changed or moved from its original position.

2. Trainer Courses Ltd logo is NOT to be replaced or moved from its original position.

3. Type your Approved Centre name in capital letters as it appears on your registration form. Your Approved Centre name must appear the same on all certificates issued.

4. Certificate content is NOT to be changed or moved from its original position.

5. Type your delegate’s name in capital letters.

6. Type the course date that your delegate successfully completed the course. Use the date method shown in the example.

7. Accredited watermark logo is NOT to be replaced or moved from its original position.

8. Insert your registered trainer signature, electronically or hand written in black ink.

9. Type your registered trainer name in capital letters.

10. Type your unique certificate number starting with two capital letters and record on your certification record.

11. Accredited logo is NOT to be replaced or moved from its original position.



14. Type your contact details as shown in the example.


Dual Branded Accredited Certificate Guidance

Front of Dual Branded Certificate Reverse of Dual Branded Certificate

Dual Branded Accredited Certificates to be printed on front and reverse in full colour on 160gm white card.

1. The certificate border line is NOT to be changed or moved from its original position.

2. Trainer Courses Ltd logo is NOT to be replaced or moved from its original position. You can add your own logo on the top right of the certificate.

3. Type your Approved Centre name in capital letters as it appears on your registration form. Your Approved Centre name must appear the same on all certificates issued.


5. Type your delegate’s name in capital letters.

6. Type the course date that your delegate successfully completed the course. Use the date method shown in the example.

7. Accredited watermark logo is NOT to be replaced or moved from its original position.

8. Insert your registered trainer signature, electronically or hand written in black ink.

9. Type your registered trainer name in capital letters.

10. Type your unique certificate number starting with two capital letters and record on your certification record.

11. Accredited logo is NOT to be replaced or moved from its original position.



14. Type your contact details as shown in the example.


Certification Record Guidance

We have produced a clearly defined example of a certification record:

Approved Centres are given a Certification Record that will be used for all the courses Registered Trainers are authorised to deliver with Trainer Courses Ltd and issue Accredited Certificates. Certification record must be updated each time training is delivered and emailed to [email protected] within 7 days of the training taking place.

One certification record to be used for all registered courses being delivered.

Text positioning to be aligned left.

Type the certificate number you are issuing.

Type your delegate’s name in capitals as it will appear on the certificate you issue.

Type the course the delegate attended in capitals as it appears on the certificate.

Type the course date that the course was completed as shown above.

Type the registered trainer’s name in capitals who delivered the training.

Only to be used by Trainer Courses Ltd Moderation team.

Continue to update the certification record after each training session.

mailto:[email protected]


Complaints Procedure

Trainer Courses Ltd aims to provide an unrivalled service to our clients and expects Approved Centres to answer promptly any complaints about the training services they are providing. Where a person leaves voicemail messages or sends an email Approved Centres must aim to respond within one working day. Trainer Courses Ltd also recognises the importance of dealing with complaints in a professional manner. Approved Centres must therefore ensure that complaints are dealt with seriously; ensure that complaints are dealt with as soon as possible; investigate the complaint and respond within one week; and ensure the complaint is kept on record. Where longer time is required to undertake further investigation the complainant must be advised of the timescale. Where an Approved Centre is unable to resolve a complaint relating to provision of training services through Trainer Courses Ltd they should contact the External Quality Assurance Moderation Team at Trainer Courses Ltd with full details.


Course Delivery Procedure

Trainer Courses Ltd intends that their compliance specific training courses will be an excellent learning experience for all delegates. Trainers who deliver Trainer Courses Ltd courses will ensure that:

They arrive at the course venue no later than 30 minutes before the registration time for the course.

They check all equipment necessary for delivery of the course is working.

Where necessary ensure the hoist equipment is put on charge.

Training materials are prepared and available.

They greet all delegates.

The training course commences on time.

The safety of delegates is the main priority at all times.

They adhere to the Trainer Courses Ltd Equality and Diversity Policy.

They ensure all delegates are aware of the Trainer Courses Ltd Complaints Procedure.

The delivery of the subject matter is as laid out in the Trainer Courses Ltd trainer manuals and does not vary due to own personal preferences.

The delivery of all practical elements of the training are as required in the Trainer Courses Ltd trainer manuals and only in the safe practices to which Trainer Courses Ltd adhere to.

Break times as indicated in the training course programme are adhered to.

All assessment forms are completed and retained.

Course evaluation forms are completed and retained.

On completion of the course the trainer will either retain the assessment forms and course evaluation forms or hand them to the person responsible for undertaking the certification process (please see certification procedure).


Equality and Diversity Policy

Trainer Courses Ltd is fully committed to a policy of equality of opportunity and diversity. It seeks to ensure that access to its compliance specific training courses is available to all who can attain the required standard and that its policy and practices are free from discrimination and comply with current legislation as follows:

Trainer Courses Ltd will strive to ensure that the content of its training courses and its assessment processes are commensurate with the knowledge and skills required to achieve the course outcomes.

Trainer Courses Ltd will ensure that there are no unnecessary barriers to achievements and work towards producing its documentation in clear, plain language which is free from bias.

Trainer Courses Ltd will guarantee fair assessment of all candidates including those with particular assessment needs.

Trainer Courses Ltd will be vigilant in safeguarding the integrity of its training courses whilst operating its open access policy.

Trainer Courses Ltd will issue its policy on Equality of Opportunity to all its employees and to its Approved Centres who will in turn be required to pass on this information to its candidates. Access to this policy may also be made via its website.

Trainer Courses Ltd Approved Centres must comply with its Equality and Diversity Policy and communicate this policy to all Centre staff.

Trainer Courses Ltd will maintain a monitoring procedure to ensure that Approved Centres are aware of their responsibilities in providing equality of opportunity.

Trainer Courses Ltd will ensure that all Approved Centres have an effective procedure for enquiries and complaints, and that Centre staff and candidates are made aware of this procedure.


Authorised use of Logo Procedure

Permitted use of the Approved Centre Logo

The Approved Centre logo is fully copyrighted to Trainer Courses Ltd and Approved Centres have permitted use of the said logo that is authorised by Trainer Courses Ltd Head of Centre. Permitted use of the Trainer Courses Ltd Approved Centre logo is restricted and monitored closely as cases of misuse of the brand will be taken seriously with possible negative implications for Approved Centres or Registered Trainers. Approved Centres are permitted to use the Trainer Courses Ltd Approved Centre logo to promote training provision in accordance with the guidance notes provided below.

Logo Design

Printing the Approved Centre logo in full colour requires the use of a full colour printer and BLACK, CYAN, MAGENTA and YELLOW ink. Printing the Approved Centre in GREYSCALE requires the use of a printer and BLACK ink. The Approved Centre logo must not be changed in any way from its original size, shape and colour. Changes to the Approved Centre logo are not permitted. See logo examples below:


Use of Logo

The Approved Centre logo is only permitted for the use of Trainer Courses Ltd Approved Centres. Approved Centres are permitted to use logo on promotional materials including website, posters and banners, as well as stationery such as letterheads, compliments slips and business cards.

Misuse of Logo

The Approved Centre is responsible for ensuring appropriate use of the Approved Centre logo is in accordance with guidelines set out above. Any identified or suspected cases of misuse of the Trainer Courses Ltd Approved Centre logo must be reported to Trainer Courses Ltd. At this point the Approved Centre may be asked to replace their existing logo with the correct format and representation. In extreme circumstances, permission to use the logo may be withdrawn from Approved Centres. The Approved Centre logo should not be used to imply that you are employed by or recommended by Trainer Courses Ltd.

Termination of Logo

If an Approved Centre has their Approved Centre status terminated for any reason then the Approved Centre logo is no longer permitted for use and should be removed from any products, materials and services where it was previously used with immediate effect.

Continuing Approved Centre Status Procedure

Approved Centres will be sent a payment request via email for the £100 + VAT fee as soon as they register with Trainer Courses Ltd. The fee will cover 12 months registration. An annual renewal fee will be issued via email to Approved Centres for a further 12 months from the date of registration and thereafter unless or until terminated by either party giving the other not less than 1 month’s prior notice via email. In the unlikely event of any price changes, Trainer Courses Ltd will inform and notify Approved Centres of the changes before processing and registration.


Approved Centre Case Study

The Meath Epilepsy Charity Registered Charity 200359

Michelle Plumb, The Meath’s Training Manager Sector: Charity, Health & Social Care Training Centre Status: Since 2011 The Meath Epilepsy Charity offers a contemporary, progressive pathway of tailored care and support for people affected by complex epilepsy and associated disabilities. Providing a positive and encouraging environment, the Charity assists people to achieve personal goals and to live safe, happy and fulfilled lives as independently as possible.

In addition, the Charity provides access to a wide range of skills training, creative, sports and leisure pursuits through the Meath’s Skills and Enterprise Centre, based on site at Westbrook Road, Godalming. We also operate two High Street social enterprises, ‘ARTHOUSE Meath’ and ‘Changing Perceptions’, both of which provide opportunities for people to develop and enjoy their creative skills in a real business environment.

The Charity’s philosophy of aiming to reduce the stigma associated with disability runs throughout the whole organisation. We are steadfast in our commitment to the training and development of staff and volunteers, which we consider as core to maintaining and developing innovative, high quality services for the people we support moving forwards.

With our training having achieved the accolade ‘Excellence in Workforce Development’ awarded by the Surrey Care Association in 2012, we continue to ensure that new staff are fully engaged with their personal development from the outset, while our existing staff teams receive regular training ongoing to update knowledge and galvanise their professionalism.

All of our training courses impart the most up to date legislation, while our accompanying packs all include handouts, evaluation forms and test papers, together with a certificate upon completion. We are proud of our Approved Centre status, which not only endorses our high quality training, but through mandatory external moderation, evidences our quality assurance to CQC and other professional bodies.


Approved Centre e-Certificate Guidance

Electronic Certificates (e-Certificates) Trainer Courses Ltd Approved Centres have the option to issue their accredited certificates electronically, more commonly known as e-Certificates. Key Benefits of e-Certificates:

• Reduces production time and delivery costs

• e-Certificates can be stored on your system for future use

• e-Certificates can be sent directly to your learner / customer for them to store on their system for regulating / inspecting / evidence requirements

• e-Certificates are a more efficient service with no damage, losses or postal delays

• Significantly reduces your carbon footprint Security and Protection Requirements: Centres wishing to issue e-Certificates must adhere to the following security and protection measures we have put in place:

• e-Certificates are to be produced in the normal supplied format as per your certification guidance

• e-Certificates require the signature of the registered trainer, this can be achieved using an electronic signature or typed name

• e-Certificates require unique numbering as per your certification record guidance

• Once data is entered the e-Certificate should be saved on your system as a PDF document

• The saved e-Certificate can be sent to your learners / customers as a PDF document either by email or by way of a download link

• The e-Certificate must never be supplied in an editable format where data contained could be altered

Approved Centre Guidance Manual - Trainer Courses · Approved Centre Status Infographic 2 Welcome...

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