Appreciative

8/6/2019 Appreciative

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arvind -the learning circle 1

ORGANISATION DEVELOPMENT

Locating the Energy for Change:

An Introduction to Appreciative Inquiry

The learning circle

Nashik

M 9823075568


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Appreciative Inquiry

A Strengths-based Approach toBuilding on the Best, While AcknowledgingOpportunities for Improvement

GOOD to GREAT


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A capacity-building approach thatselectively seeks to locate, highlight

and illuminate the life-giving forceswithin the organization, group orcommunity.


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Seeking out the best ofwhat is

to help ignite the collective

imagination ofwhat might be, and energy to createwhat will be


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Who in this room has a challenge

theyd like to approach in a new,more positive way?

Ifso, this sessions foryou!


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Purpose

Transform challenges into

powerful strategic questionsto quickly discover the strengths,

best practices, and passions for

improvement and innovation thatalready exist in your organization.


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Meaning of AI Appreciation~

the act of recognizing the best in people &organizations

affirming past and present strengths ,success and potentials

perceiving things that give life( health,vitality, excellence) to living systems

increase in value.

~ synonymous to valuing, prizing,esteeming


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Inquiry~

the act of exploration and discovery

to ask questionsto be curious

to be open to see new potentials and

possibilities~ discovery , search , exploration


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Appreciative Inquiry Assumes

Stakeholders in any system

already have within them thewisdom and creativity toconfront even the most difficult

challenges.

--The Systems Thinker, 2002


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Beyond problem solving to appreciative inquiry

Problem solving felt need -

identification ofproblem

analysis ofpossiblecauses

analysis ofpossiblesolutions

action planning

Basic assumptionorganization is aproblem to be

solved

Appreciative inquiry valuing the best of

what is appreciating envisioningwhat

might be Dialoguing what

should be Innovating what

will beBasic assumption

organization is asolution - an

opportunity to beembraced


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What is Appreciative Inquiry?

A practical philosophy and a highlyflexible and effective process.

Collaborative, inclusive discovery of whatgives a system life when it is mosteffective, capable, and aligned;

Weaving of that new knowledge into thefabric of the organizations formal andinformal infrastructure.


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What is Appreciative Inquiry?

...Not another organizational development(OD) intervention

A new approach to existing OD interventionssuch as strategic planning, business processredesign, teambuilding, organizationrestructuring, individual and project

evaluation, coaching, diversity work, and soon


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Appreciative Inquiry in Organizations

DELIVER/DESTINYImplement

DEFINEAffirmative Topic

-What we wantmore of-

DISCOVERGather/Analyze

Data-Whats Best-

DREAMSet a HighPurpose

DESIGNMake a Plan

5-DCycle


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The 5-D Cycle:

DEFINE the purpose and area of inquiry and learning;what do we want more of here?

DISCOVER what gives life to an organization; explorewhat is happening when the organization is at its best;

DREAM what might be; what the world is calling theorganization to be;

DESIGN ways to create the ideal (the dream) asarticulated by the whole organization;

DELIVER / DESTINY through on-going and iterativeprocesses; not a static plan, but a dynamic process.


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Transforming to Appreciative Questions

British AirwaysChallenge Affirmative Topic

Baggage Problems Service Recovery

Service Recovery

Exceptional ArrivalExperience


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Transforming to Appreciative Questions

British AirwaysChallenge Affirmative Topic

Baggage Problems Service Recovery

Service Recovery Exceptional Arrival

Experience Appreciative Questions:1. Describe your most memorable arrival experience, as a

customer or, as airline personnel. What made itmemorable for you? How did you feel?

2. If you had a magic wand, how would you use it to enhanceour overall arrivals experience for our customers?


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Session Overview

Intro to Appreciative Inquiry (AI)

Experience an appreciative interview

More about AI

Anatomy and physiology of appreciativequestions

Examples

Q&A


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Classic Appreciative

Interview


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1. Think about a time when you werereally engaged in and excited about your

work. Tell me your story about that time.

a. What was happening?

b. What were you feeling?

c. What made it a great moment?

d. What were others doing thatcontributed to this being a great

moment for you?e. What did you do to contribute to

creating this moment?

2. If you had three wishes for your


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Characteristics of Great AI Questions

Stated in affirmative.

Assume the glass is half full.

An invitation to tell stories.

Value what is. Help person locate past or

present experiences worth valuing.

Evoke essential values, aspirations andinspirations.


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Define the Affirmative Topic

Transforming deficit issues or challenges intoappreciative questions starts with defining theaffirmative topic:

1. Transform the deficit issue or challenge to

2. An affirmativetopic

3. Writeappreciativequestions


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Examples of Affirmative Topics

Vibrant successful companies

Optimal margins

Magnetic connections with customers

Transformational dialogue (improbable pairs)

Business as an agent of world benefit

Exceptionallearning experiences

Revolutionary customer response


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Transforming to an Appreciative Question

University PrimarySchools Partnership

Challenge Affirmative Topic

Too Few Collaborative

Projects Exceptional CollaborationsExceptional Collaborations Impacting theLives of Children

Appreciative Question

Think of a time when you knew deeply in your heartand soul that your work was making a real difference inthe lives of children. Please tell me a story about thattime


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Challenge Transformation Worksheet

CurrentChallenge,

Feedback,

What DoWe WantMore Of

AroundHere?

AffirmativeTopic

AppreciativeQuestion


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Its not about changing the people .Its about helping and empowering

people to change their world


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In every society , organizationsomething works

what we focus becomes reality asking question gives direction and

influences the group

people develop confidence when theycarry past positive experiences.


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In summary the Ds are


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DISCOVER

Discovering periods of excellence and achievement.

Through interviews and storytelling, participants remember significant

past achievements and periods of excellence.

When was their organization or community functioning at its best?

What happened to make those periods of excellence possible?

By telling stories, people identify and analyze

the unique factorssuch as leadership, relationships, technologies,core processes, structures, values, learning processes, external relations,

or planning methodsthat contributed to peak experiences.


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DREAM

Dreaming an ideal organization or community.

In this step people use past achievements to envisage a desired future.

This aspect of appreciative inquiry is different from other vision-

creating or planning methodologies because the images of thecommunitys future that emerge are grounded in history, and as such

represent compelling possibilities.

In this sense appreciative inquiry is both practical, in that it is based

on the positive present, and generative, in that it seeks to expand the

potential of the organization or community.


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Designing new structures and processes.

This stage is intended to be

provocativeto develop, through consensus, concrete short-

and longterm goals that will achieve the dream. Provocative

propositions usually take the form of statements such as, This

company will champion innovation by creating new teams that

integrate marketing and product development more effectively.

Or,

This village will protect what remains of the local forestand will plant one thousand trees over the next two seasons to

ensure the forests survival for future generations. Provocative

propositions should stretch an organization or community, but

they should also be achievable because they are based on past

periods of excellence.

DESIGN


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Delivering the dream.

In this stage, people act on their provocative

propositions, establishing roles and responsibilities, developing

strategies, forging institutional linkages and mobilizing resourcesto achieve their dream. New project plans will be developed and

initiated, new relationships will be established and the group will

proceed with vision

and a renewed sense of purpose. As a result of the appreciative

process,people will have a better understanding of the relevance of new

initiatives

to the long-term vision of the organization or community.

DELIVER


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AIcan be used for

Project planning

Project monitoring Project evaluations

Retreats

Team building


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the learning circle

VISC

IOUSCYC

LECHALLENGE

CAPABILITY

SELF TALK

EFFORTS

conditioning

RESULT


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the learning circle


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the learning circle

FINISHED FILES ARE THERESULT OF YEARS OF

SCIENTIFIC STUDYCOMBINED WITHTHE EXPERIENCE OF

MANYYEARS AND OF MANY PEOPLE

I CAN READ IT! CAN YOU


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the learning circle

I CAN READ IT! CAN YOU

fi yuo cna raed tihs, yuo hvae a sgtrane mnidtoo.Cna yuo raed tihs? Olny 55 plepoe can.

i cdnuolt blveiee taht I cluod aulacltyuesdnatnrd waht I was rdanieg. The

phaonmneal pweor of the hmuan mnid,aoccdrnig to a rscheearch at CmabrigdeUinervtisy, it dseno't mtaetr in waht oerdr theltteres in a wrod are, the olny iproamtnt tihngis taht the frsit and lsat ltteer be in the rghitpclae. The rset can be a taotl mses and you

can sitll raed it whotuit a pboerlm. Tihs isbcuseae the huamn mnid deos not raed erveylteter by istlef, but the wrod as a wlohe.Azanmig huh? yaeh and I awlyas tghuhotslpeling was ipmorantt!


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the learning circle

How many squares do you see


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the learning circle

VICTORIOUS CYCLE

GOAL

I CAN

2 VOICES

NEW

SKILLSSelf

esteem

Attitude

success


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1. Think about a time when you were really engaged in andexcited about your work. Tell me your story about thattime.

a. What was happening?

b. What were you feeling?

c. What made it a great moment?

d. What were others doing that contributed tothis being a great moment for you?

e. What did you do to contribute tocreating this moment? 2. If you had three wishes for your organization, what

would they be?


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Interview your partner

Could you tell me more about that? What made that situation really special - that it stands out

from all others? How did you feel?

What other senses does it evoke? How did that affect you? Has it changed you ? If so how?

Suspend your own assumptions or judgments.

Take good notes and listen for great quotes / stories. Be like a child with a sense of wonder. Some people need time to respond allow for silence. Observe their body language , tone , facial expressions

Appreciative

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