The Power of Appreciative Inquiry Solving Problems by Looking at What's Going Right
Appreciative Problem Solving (David Hansen)
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Appreciative Problem Solving Could the combination of Appreciative Inquiry and Problem Solving be life-giving? David Hansen DTU Management Engineering Technical University of Denmark
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Presentation used at the #2012waic Conference - Ghent, Belgium
Transcript of Appreciative Problem Solving (David Hansen)
Appreciative Problem Solving Could the combination of Appreciative Inquiry and Problem Solving be life-giving?
David Hansen DTU Management Engineering Technical University of Denmark
Appreciative Problem Solving at 2012 WAIC 2 Technical University of Denmark
What brings life to a strength-based and innovative work system? A new challenge for Danish production: Work System Innovation. Novo Nordisk, one of the most successful Danish companies, are working with both Lean Production and Appreciative Inquiry. They have had summits and a shared vision, but struggle with how their dialogues should be in the daily practice of problem solving? Affirmative topic choice: Role models for industrial production à From problem solvers to work system innovators. What brings life to a strength-based and innovative work system for optimizing work system innovation?
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Embracable dilemmas:
Exploration vs. Execution Intuition vs. Analytics Flexibility vs. Control More value vs. Remove waste Innovation vs. Fixing AI vs. Problem Solving
… is it either or? Could a combination be fruitful?
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Approaches to process improvements
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Three approaches to improvements
Expand success
Work system improvement
Proactive development
Solve problem
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What can AI bring to Problem Solving?
*Read the conference article for more details
What can Problem Solving bring to AI?
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Curiosity for the role of the process itself
Strength-based improvement culture
Improvement process Positivity
Trust
Social capital Curiosity
Appreciative eyes
Affirmative topics Energizing relations
What question would be useful to ask now?
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The Process of Problem Solving
Problem Cause
No Problem Cause
Why is it caused?
Solve!
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The Nature of Problem Solving
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The Process of Appreciative Inquiry
Dream Problem
Improvement Problem
Use strengths for leverage!
What is the best of what is?
What could be?
Topic reframing
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The Nature of Appreciative Inquiry
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How would Appreciative Problem Solving look?
Topic reframing
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When to use what?
Problem Solving
Appreciative Inquiry
AppreciativeProblem Solving
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Research Conclusions and further ?? • Appreciative Inquiry can enhance
Problem Solving in many different ways
• Problem Solving is a valid and useful improvement approach in some cases
• Grasping the top of the iceberg, what can be found below the ocean for Strength-based Lean/Problem Solving?
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Appreciative Inquiry
Appreciative Product
Development
Changes in Chemical
Engineering
Discussion for the future journey
