1 IPANEMA UNIVERSITY

IINTRODUCTION

Application Performance Guarantee

www.infovista.com

IPANEMA UNIVERSITY TRAINING CATALOGUE | E-LEARNING | CERTIFICATION

TRAINING CENTRES | ON-SITE TRAINING

Edition: January 2016

2 IPANEMA UNIVERSITY

INTRODUCTION

INTRODUCTION

While greater efficiency, better use of network resources and WAN Governance in cloud computing

environments are regarded as crucial, training should be considered in the same vein. You chose (or will

very soon choose) InfoVista’s Ipanema solution to align either your own or your customers’ networks with

business application performance objectives, but are you properly trained to deploy, support and operate

it in the most efficient way?

Although very simple to operate, the Ipanema solution requires some knowledge and hands-on

experience to bring you the greatest benefits: you need training. Already been trained?… but do you

know the latest products and features (virtual|engines, multi-path ip|engines, SSL Optimization, WAN

Security, SAM reports and many others)?

This is what the Ipanema University is designed for: we provide a number of training courses (some of

which are available in instructor-led, virtual class & live e -learning lab-based formats), workshops, as

well as a variety of custom and online learning options, so that all your training needs can be

successfully satisfied.

Once you have been trained and have acquired some experience, take your chance with our exams:

various Certification programs provide you with many advantages!

This document contains most of the information you are looking for (including the price list – for yes,

there is a price for it! But if you think education is expensive, try to estimate the cost of ignorance!) Yet,

should you have any question or comment, please do not hesitate to contact us at:

university@infovista.com.

François GUÉRIN

3 IPANEMA UNIVERSITY

TABLE OF CONTENTS

TABLE OF CONTENTS

1. YOUR TRAINING PROGRAM.................................................................................................................... 4

1.1. Your profile ................................................................................................................................... 4

1.2. Ipanema training offer (ILT, virtual classrooms, e-Learning) ............................................................. 5

1.3. Your curriculum............................................................................................................................. 6

1.4. Your Certification program............................................................................................................. 7

2. IPANEMA TRAINING COURSES (ILT, VIRTUAL CLASS) ............................................................................. 9

2.1. IFB ................................................................................................................................................ 9

2.2. ISE .............................................................................................................................................. 10

2.3. PSL ............................................................................................................................................. 11

2.4. OTS ............................................................................................................................................ 12

2.5. REP............................................................................................................................................. 13

2.6. ASU ............................................................................................................................................ 14

3. E-LEARNING SOLUTION ........................................................................................................................ 15

3.1. OTS, IFB, REP, Installation ............................................................................................................ 15

3.2. Let’s get started! ......................................................................................................................... 17

4. IPANEMA ADVANTAGE PARTNER PROGRAM....................................................................................... 18

4.1. Business Partners ........................................................................................................................ 18

4.2. Elite Partners .............................................................................................................................. 18

5. IPANEMA TRAINING CENTRES .............................................................................................................. 19

5.1. Paris ........................................................................................................................................... 19

5.2. London ....................................................................................................................................... 23

5.3. Training labs and materials .......................................................................................................... 26

5.4. Training calendar......................................................................................................................... 26

5.5. Hours - Meals.............................................................................................................................. 26

6. ON-SITE TRAINING ................................................................................................................................ 27

6.1. Dedicated courses ....................................................................................................................... 27

6.2. Languages ................................................................................................................................... 27

6.3. Requirements ............................................................................................................................. 27

6.4. Remote access to our training labs ............................................................................................... 28

7. REGISTRATION ...................................................................................................................................... 29

8. TERMS AND CONDITIONS..................................................................................................................... 30

8.1. Price list ...................................................................................................................................... 30

8.2. Conditions .................................................................................................................................. 31

8.3. Cancellation policy ...................................................................................................................... 31

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YOUR TRAINING PROGRAM

1. YOUR TRAINING PROGRAM

The Ipanema University’s offer brings you the best training according to your profile and needs, whether you are an end-user or a Channel Partner, or working for a Managed Services Provider or a Telco. Tell us who you are, we will tell you what you need!

1.1. Your profile

1.1.1. End-users

The five following profiles have been identified for the end-users:

Network Manager

Network Architect

Installer

Network Administrator

Support Level 1

1.1.2. Partners

The nine following profiles have been identified for our Partners (Channel Partners / Managed Services Providers / Telcos):

Sales

Sales

Product Marketing

Product Managers

Pre-Sales

Project Managers

Pre-Sales engineers

Network Architect

Services

Service Managers

Professional Services

Installer

Application performance specialist

Administrator

Technical Consultants

System administrators

Support Level 1

Technical Support Level 1

Help Desk supervisors

Support Level 2

Technical Support Level 2

Application performance analysts

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YOUR TRAINING PROGRAM

1.2. Ipanema training offer (ILT, virtual classrooms, e-Learning)

Ipanema training is organized into the following courses, available in:

instructor-led training (ILT),

virtual classrooms, that connect you to live ILT sessions and interactive hands -on labs from your

desktop (with a headset). They have all the usual components of a traditional classroom – like the interaction between an instructor and students – and Voice over IP, and online chat is used to communicate. Learners are taken through training content using PowerPoint, whiteboards, breakout rooms and practical exercises and sessions are delivered in a modular format. This ‘bite -size’ me-thodology allows people to retain more of what they learn by minimising cognitive overload. Benefits:

interactive, live and engaging

accessed through a PC, removing the need for individuals to be out of the office: no travel nor expense

delivered in ‘bite sized chunks’ – easy to absorb

flexibility – scheduled to meet availability

access to hands-on interactive labs to practice what is learnt

access to resources, recordings and forums

tutored web-based training (e-learning) – refer to the e-Learning section.

The main training courses give access to certification exams:

Name of the training ILT Virtual

classroom e-

Learning Certification

ISE Ipanema Sales

Essentials

1 day

on-demand - -

ICSA

Ipanema Certified Sales

PSL Pre-Sales 1 day

on-demand - -

ICPS

Ipanema Certified Pre-Sales

OTS Operational & Technical

Support

5 days

see our calendar

5 days

on-demand 15 hours

Ipanema Certified Operation & Support

ASU Advanced Support

4 days

see our calendar

4 days

on-demand -

Ipanema Certified

Advanced Support

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YOUR TRAINING PROGRAM

1.3. Your curriculum

Various training curricula allow you to receive the training adapted to you:

Training

Profile

IFB 1 day

ISE 1 day

PSL 1 day

OTS 5 days

REP 2 days

ASU 4 days

Certification

Network Manager

ILT or eL (eL 1-2 h) -

Sales (ILT

or eL) ILT (eL 1-2 h) ICSA

Services ILT or eL (ILT or

eL) -

Pre-Sales (ILT) ILT ILT or

eL 16 h ICPS

Installer eL 2 h -

App. specialist ILT or

eL -

Administrator

Support Level 1

ILT or

eL 16 h (ILT)

Support Level 2 ILT or

eL 16 h ILT

ILT: Instructor-led training; includes Virtual classrooms / eL: e-Learning

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YOUR TRAINING PROGRAM

1.4. Your Certification program

Various certification programs provide you with many advantages. Although not mandatory for everyone, we strongly recommend each one to take the certification exam that corresponds to their course.

Who should take a Certification exam?

Our Business Partners are requested to have a certain number of Ipanema certified experts (see 4.).

End-users who want to test or consolidate their knowledge proficiency and professional value with this industry recognised Certification can take the exams too.

Where and when can I take a Certification exam?

Certification exams are on-line. You can take them any time in the year following the end of your course.

How much time does a Certification exam require?

Certification exams take between 30 min (ICSA) and 90 min (ICAS), 1 hour for ICOS.

(When you take an exam, the remaining time is permanently displayed.)

What is the path for Technical Certification?

The path for Technical Certification is:

OTS training ICOS certification ( ASU training ICAS certification)

Which topics are covered? How can I prepare?

Only the topics covered in the corresponding training courses are covered in the exams; which means that you do not need any further information.

But conversely, covered in the exams will be questions concerning all topics covered in the courses; which means that you need a good knowledge and understanding of all of them, plus – for ICOS and ICAS exams – practical experience (indeed, OTS and ASU courses give very good guidance and knowledge, but true understanding only comes through experience).

Are there practice tests?

There are not thousands of different questions in Ipanema Certification exams, so we do not provide practice tests. The best practice you can get is in the real world anyway!

What is the format of Certification exams?

Certification exams are multi-choice quizzes, specific to each course.

How many questions will I be asked?

The number of questions depends on the exam: for instance, there are 30 in ICSA, 60 in ICOS.

How many possible answers are there? How is the score computed?

Single-choice questions allow one and only one answer to be chosen by providing radio buttons next to the answers. The grade for such a question can be 0 (bad answer) or 1 (correct answer).

Multiple-choice questions allow one or more (possibly all) answers to be chosen by providing check boxes. The grade can take any value between 0 (bad answer) and 1 (correct answer): partial

credit is given for each correct answer, but choosing all options will not necessarily result in good grade.

But more importantly, whatever the question, you should always read them very carefully!

Can I skip questions?

Although not recommended due to the time constraints, it is possible to skip questions: just click on the Next button; then you can come back to these questions at any moment, by clicking on the List button.

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YOUR TRAINING PROGRAM

Can I pause the exam?

No, after you start, you cannot pause the quiz, and you cannot take it twice without requesting a renewed access (see below). So you are strongly advised to close your email, switch off your phone and take the test in a location where you will not be disturbed.

What is the Mastery score?

You will pass the exam if you get 70% or more correct answers.

Your overall score and your score for each topic will be displayed at the end of the exam.

Can I see what the exam and questions look like?

If you open the exam and then close its window without clicking Start Test, then you will not have taken the test. So you can read the instructions on the first page and take the exam later on.

Regarding the questions, here is an example of a question you may be asked in an exam:

When does Application Control trigger? Ο Slightly before congestion occurs

Ο At the exact moment when congestion occurs

Ο During the next second after congestion has occurred

I have attended an OTS or ASU class: am I ready to take ICOS or ICAS Certification exam?

ICOS and ICAS Certification exams are meant to prove that the delegates have acquired a suitable level of expertise on the system, which requires practical experience. So attending a course may not be enough: it is only through practice that you can fully master the Ipanema solution.

I have attended a course on SALSA version X, but the quiz is based on version Y: is it a problem?

The course is always a bit ahead, in terms of versions, so as to show the attendees what’s coming soon.

This is not a problem, yet, most questions being version-independent (concepts etc. remain the same).

Moreover, a course on SALSA v[X+1] does contain all the information needed for a quiz based on v[X].

There are version-related questions only when a new version brings a new feature (such as SSL optimization in v8), but this will only concern people who take the quiz based on v[X+1] a long time after they attended a course (still on v[X]), which is not recommended. And even in that case, it should not be a big problem, as the questions on the new feature will only represent a small percentage of the total.

How can I access a Certification exam?

You will be granted access after you have completed the applicable course.

ICOS Certification access is granted on demand, after attending an OTS class (ILT or e-Learning).

Can I take Ipanema Certification exams several times?

By default you cannot take Certification exams several times; however, should you fail by only a few marks, you will get a second chance: just ask us for another try. This being said, taking the exams over and over again won’t help (the questions are randomly selected from a large pool, so you will not be asked the same questions every time). If you do not yet have the knowledge and experience required, taking the exam again until you pass, eventually, without working on the system, is not recommended.

How expensive are Certification exams?

Certification exams are included in the price of a course.

What is the validity period of Ipanema Certification?

Every certification is valid for two years. In order to ensure that our certified Partners are keeping up to date and current on the latest Ipanema features and software versions, InfoVista requires that the following steps be taken towards renewal of your certification, ideally prior to your expiration date: proof of a significant experience with the Ipanema solution, and to pass the certification exam again.

9 IPANEMA UNIVERSITY

TRAINING COURSES

2. IPANEMA TRAINING COURSES (ILT, VIRTUAL CLASS)

InfoVista regularly updates the content of the training courses on the Ipanema solution to take into account its evolutions and to constantly improve the quality of the materials.

2.1. IFB

Training objectives

“Ipanema Features & Benefits” presentation is an overview of Ipanema‘s unique autonomic networking system features and benefits in a dynamic one-day session.

This presentation is not required for people who attend the OTS course.

However, an instructor-led IFB training can be a good introduction before an OTS e-Learning training, making this combined curriculum a nice alternative to a full instructor-led OTS training.

Duration: 1 day Price : see 8.1.1

Training methods

Theoretical presentation with the help of video projection and immediate demonstrations (with hands on, when the number of attendees and the location of the course allow for it).

An equivalent course is also available in e-Learning (3.1).

Audience

Any person involved in a project with the Ipanema solution:

Non-technical people wishing to discover the Ipanema solution

Technical people, prior to another more comprehensive course (e.g. e-Learning OTS)

Pre-requisites

Global knowledge of IP Wide Area Networks

Global knowledge of software applications

Contents

Ipanema system overview

Applications Visibility

What is Quality?

QoS & control, or how to protect business critical apps?

Compression, Acceleration

Right sizing

tele|engines: there is no need to deploy devices on every site!

Reporting

Management reports

Product line

What equipment do you need?

Deployment cases

Business benefits

Simplify network operations

Slash network costs

Guarantee user experience

Accelerate business applications

Demo

How to configure a Domain in 10 min

Defining applications business objectives

The business benefits demonstrated

Success stories

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TRAINING COURSES

2.2. ISE

Training objectives

“Ipanema Sales Essentials” module is aimed at InfoVista’s partners’ sales teams.

At the end of the training, attendees will be capable of:

presenting InfoVista’s Ipanema offering to their prospects and customers, through a deep understanding of the business drivers, the competitive environment and the differentiation factors,

delivering InfoVista quotations using the Ipanema price list and quote tool,

calculating the business value of the Ipanema solution for an enterprise to build a convincing executive summary.

It is building a Business Case applied to a specific Customer based on compelling reasons to close a project. It is consulting approach which relates costs and benefits to enable Customer to be convinced and convince its internal pairs or hierarchy to trigger the purchase.

Duration

1 day

Price

Please contact us

Training methods

Instructor-led training, in-situ or through a live-meeting session

Audience

InfoVista’s partners (Channels or Managed Services Providers leveraging the Ipanema solution):

Sales, pre-sales

Product marketing

Pre-requisites

Good knowledge of network infrastructure market and software applications

IFB training is a plus

Contents

Market trends and vision

Business drivers

Real business case studies (Telco COS positioning / MPLS migration / New application ro ll-out / VoIP / ITIL / etc.)

Competitive landscape

Price List structure / Quote tool description / Business case studies

Business value and building an Executive Summary, business cases exercises

Certification: ICSA (Ipanema Certified Sales)

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TRAINING COURSES

2.3. PSL

Training objectives

Ipanema “Pre-Sales” training is designed for InfoVista’s partners’ pre-sales teams.

At the end of this training session, attendees will have acquired sufficient theoretical knowledge to allow them build and dimension Ipanema architectures, as well as the methodology to set up pilots and deployment process.

Duration

1 day

Price

Please contact us

Training methods

Theoretical presentations are carried out on video projectors.

Audience

InfoVista’s partners:

Pre-sales

Project managers

Product managers

Pre-requisites

Good knowledge of the network infrastructure market and of software applications

IFB training (unless OTS training is also attended)

Contents

Architectures, pilots and deployments

Examples of architectures: any-to-any, one-to-any, some-to-any, tele-optimization

Running a Pilot, best practices

Operational deployment roll-out process

Case studies

Providing a pre-sales kit

Sales and technical presentations

FAQ

White papers

Quote tool

Answers to bid to offer

Tools...

Certification: ICPS (Ipanema Certified Pre-Sales)

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TRAINING COURSES

2.4. OTS

Training objectives

“Operational & Technical Support” training teaches Ipanema solution administrators how to configure and manage the different components of the system.

This training is the first module of the Technical curriculum. The second module, ASU, focuses on the troubleshooting and customization of the system.

Duration Price : see 8.1.1

5 days. 1-day updates are also available (to identify and explain the new features, the significant changes and enhancements in the product over the past year; this update is included in ASU).

Note: this course is reasonably intensive and requires the presence and attention of the attendees for the duration of the cl ass.

Training methods

Theoretical presentation with the help of video projection and immediate practical application by the attendees taking part in workshops on the training platforms (2 attendees per platform); the workshops represent approximately a third of the whole training. This course is also available in e-Learning (3.1).

Audience

Support engineers

Pre-sales

Network administrators

Network architects

Project managers

Pre-requisites

Knowledge of IP networks (TCP/IP stack) Global knowledge of software apps

Contents

Concepts & architecture

Application Visibility

Principles

Configuration & activation (ip|boss)

Monitoring (ip|dashboard)

Application Control

Principles

Configuration & activation (ip|boss)

SALSA, Appliances

Domains, Users, License (ip|uniboss)

SALSA architecture, product line

tele|engines

ip|engines installation

Supervision (ip|boss)

Deployment cases

Reporting

Configuration (ip|boss)

Reading (ip|reporter)

SLM SLA PM AM SA... reports

Network Rightsizing

Audits, case studies

WAN Optimisation

Compression

CIFS acceleration

SSL optimisation

Ipanema Mobile Agent

Dynamic WAN Selection

WAN Security

Advice

Bandwidth settings

Before/after services activation

Certification: ICOS (Ipanema Certified Operation & Support); the certification exam is on-line, you can

take it any time in the year following the end of your training course. Significant experience with the Ipanema system is strongly recommended before taking the exam.

13 IPANEMA UNIVERSITY

TRAINING COURSES

2.5. REP

Training objectives

“Reporting” training is an excerpt from OTS training, covering Visibility and Reports.

At the end of this training session, attendees will have understood the application metrics computed by Ipanema; they will be able to interpret the Ipanema reports and exploit their richness.

Duration

2 days

A short version of this course can also be conducted in 1 day, on demand, for people who only need to exploit the “high level” reports (SLM and SLA, mainly) to draw up “WAN governance” audits.

Price

see 8.1.1

Training methods

Theoretical presentations are carried out on video projectors.

An equivalent course is also available in e-Learning (3.1).

Audience

InfoVista Partners

Application performance specialists having to draw up technical audits for their customers

End-users

Anyone having to interpret “raw” Ipanema reports (i.e. reports not already analysed in the framework of a technical audit provided by their MSP/NSP)

Pre-requisites

Good knowledge in networking and software applications

Contents

Concepts & architecture

Features

Application Visibility

Network Rightsizing

tele|engines

Monitoring (ip|dashboard)

Flows list & diagram

Real time graphs

Discovery

Reporting (ip|reporter)

Management reports

Technical reports

Case studies, audits

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TRAINING COURSES

2.6. ASU

Training objectives

“Advanced Support” course shows the Ipanema System administrators how to customize the System through the use of the advanced parameters of the different components, to exploit the richness of reporting and to resolve any incident thanks to the debug commands.

This course is the second module of the Technical Support curriculum, and follows OTS course.

Duration

4 days

Note: this course is reasonably intensive and requires the presence and attention of the attendees for the duration of the class.

Price

see 8.1.1

Training methods

Theoretical presentation with the help of a video projector and immediate practical application by the attendees taking part in workshops on the training platforms (2 attendees per platform)

Audience

Support engineers Network administrators

Pre-requisites

A good knowledge of networks, mainly in TCP/IP protocols, is required

Having already attended OTS training and having successfully passed ICOS certification

Having first-hand practical experience of the Ipanema system (several months)

Contents

Refresh

SALSA, Appliances

Latest Products & Features

All new features and enhancements brought to the solution (both software and

hardware) in the latest two major releases (covering approx. one year)

Advanced configuration

Manual changes in ip|boss’ conf file

ip|reporter

Clusters, HSRP

ip|engines: ASR, Twin & Stack

Command Line Interface

Helpdesk flowcharts

Supervision information (status / logs / GLASS / scripts)

Check Ethernet / Topology / Apps

Check a QoS profile (BW objective)

User Call

Check an equipped Site

Appliance supervision

Reports

Case studies

Writing audits

Troubleshooting

Read the commands

Make a dump

Problems of physical / IP / App connectivity

Sniffing traffic

Advanced principles & debugging

ip|true, ip|sync, RTG, reporting

ip|fast

ip|xcomp, IMA

SSL optimisation

ip|xapp

smart|path

Certification: ICAS (Ipanema Certified Advanced Support); the certification exam is on-line, you can

take it any time in the year following the end of your training course.

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E-LEARNING SOLUTION

3. E-LEARNING SOLUTION

3.1. OTS, IFB, REP, Installation

Ipanema e-Learning allows you to access any of the content of OTS training any time, any place and at

your own pace, and to meet your exact needs, depending on your profile (e.g. you can take the whole course, or learn about some features only, etc.).

The full course is made up of 27 lessons, which can be accessed individually.

IFB and REP training’s contents deriving from that of OTS, it is possible to follow an equivalent e-

Learning course, thanks to the corresponding OTS lessons. A fourth course allows learning about the various ip|engines installation modes and their parameters, in less than 2 hours:

Profiles Number

of lessons

Typical durations

Price codes

(see 8.1.2)

Certification (see 1.4)

OTS Pre-Sales Administrator Support

all (27) between 12

and 16 hours L

IFB Network Manager Sales 10 2 to 3 hours S -

REP Application performance specialists

8 2 hours S -

Installation Installer 5 1 to 2 hours S -

E-learning curricula detailed contents:

Lesso

ns

Concepts

& a

rchitectu

re

Featu

res:

ip|tru

e (V

isib

ility

)

Featu

res:

ip|fast

(QoS

& C

ontr

ol)

Featu

res:

ip|x

com

p (

com

pre

ssio

n)

Featu

res:

ip|x

tcp (

TC

P a

ccele

ration)

Featu

res:

ip|x

app (

CIF

S a

ccele

ration)

Featu

res:

sm

art

|path

(D

WS

)

Featu

res:

sm

art

|pla

n (

right

siz

ing)

Featu

res:

tele

|engin

es

Featu

res:

IMA

(Ip

anem

a M

obile

Agent)

Pro

duct

line

ip|e

ngin

es i

nsta

llation

ip|u

nib

oss -

Dom

ain

cre

ation

ip|b

oss -

Pre

senta

tion

ip|b

oss -

Syste

m a

dm

inis

tration

ip|b

oss -

Syste

m p

rovis

ionin

g

ip|b

oss -

Help

desk

ip|b

oss -

Applic

ation p

rovis

ionin

g

ip|b

oss -

Help

desk m

aps

ip|b

oss -

Superv

isio

n

ip|b

oss -

Report

s c

onfigura

tion

ip|report

er

- R

eport

s r

eadin

g

SLM

and S

LA

report

s

SA

, P

M, A

M a

nd F

I re

port

s

VoIP

, C

OM

P,

AC

C a

nd S

P report

s

Our

advic

e

Deplo

ym

ent

cases

OTS X X X X X X X X X X X X X X X X X X X X X X X X X X X

IFB X X X X X X X X X X

REP X X X X X X X X

Instal X X X X X

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E-LEARNING SOLUTION

Ipanema e-Learning courses are tutored during the first two months, then the access remains granted

for the next 10 months (for revision purposes, etc.) – but without tutoring.

Note that e-Learning courses are not as deep, comprehensive, interactive or up to date as Instructor-Led Training courses, and there are no workshops on real networks (learners are taken through the Ipanema Central Management Software’ Graphical Interface, where they follow predefined scenarios). E-Learning is mainly designed for people who just need a global understanding of the Ipanema solution, or who face strong constraints (e.g. travel bans) preventing them from attending an ILT session.

Please visit our web site to see examples (www.ipanematech.com > Services > Ipanema University):

Demo on Application Control (theory)

Demo on Application Provisioning (workshop)

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E-LEARNING SOLUTION

3.2. Let’s get started!

When you are enrolled on a course or a certification exam, you are sent an email with the URL and your credentials. Once you log in, you can see the courses and exams you have an access to, with their statuses:

Main statuses are:

Complete:

course: you correctly answered all quizzes at the end of the lessons;

exam: you passed (you are certified).

Incomplete:

course: you did not take all the lessons, or did not answer correctly all quizzes;

exam: you failed (you are not certified, even if you completed the course).

Past target date: the objective date to complete the course has passed (you may or may not have completed it already), but you are still granted the access – without tutoring.

Expired you do not have an access to this course/exam any longer.

NB: for an exam, it does not mean that your certificate – if you passed the exam – has expired: it’s only the access to the exam that has expired. Certificates are valid for two years.

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ADVANTAGE PARTNER PROGRAM

4. IPANEMA ADVANTAGE PARTNER PROGRAM

The Ipanema Advantage Partner Program provides various advantages:

Discounts,

Deal registration,

Marketing support,

Technical support.

To benefit from these advantages, our Partners are required to:

Provide certified Sales, Pre-sales and Technical experts,

Own demonstration capabilities,

Agree on business objectives,

Deliver high quality Support to Customers.

Thanks to this program, InfoVista end-customers have the guarantee that their Service Providers have acquired all the mandatory skills and resources to deliver a best-in-class Ipanema solution.

There are two Partner Program levels:

4.1. Business Partners

Ipanema Business Partners are partners who have acquired the required skills to size and sell an Ipanema solution according to end customers’ business requirements. They resell support and maintenance services delivered by InfoVista directly to end-customers.

First level of Sales and Technical certification

Experienced in delivering WAN Governance

Invest resources in pre- and post- Sales activity

4.2. Elite Partners

Ipanema Elite Partners are partners who have acquired the required skills to size, sell, support and maintain an Ipanema solution according to end customers’ business requirements.

Highest level of Sales and Technical certification

Extensive Sales and Pre-sales resources

Extended capability for Technical Support

Substantial revenue commitment

Selectively chosen by InfoVista

Requirements Business Partners Elite Partners

Ipanema Certified Sales experts (ICSA) 2 4

Ipanema Certified Pre-Sales experts (ICPS) 2 4

Ipanema Certified Advanced Support experts (ICAS) 1 2

Demonstration capabilities Yes Yes

Delivered Support to Customers Level 1 Level 1 and Level 2

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IPANEMA TRAINING CENTRES

5. IPANEMA TRAINING CENTRES

InfoVista has two Training Centres dedicated to courses on the Ipanema solution, in Paris and London.

(We also organize many training courses worldwide, either in our premises in various countries or in our customers’ own premises, wherever they are – see 6. ON-SITE TRAINING.)

5.1. Paris

The Training centre is located a few miles south of Paris (geolocation), easily reachable from the centre of the capital city with metro + tram:

Fahrenheit

28 rue de la Redoute

92260 Fontenay-aux-Roses

FRANCE

tel.: + 33 / 1 55 52 15 00

email: university@infovista.com

Attendees are welcome as of 9 am and training courses last from 9:30 am to approximately 5:30 pm.

5.1.1. How to get there

Public transport from Paris

Metro line 13, exit at the Châtillon-Montrouge station (terminus, 12 min from Paris Montparnasse).

Take the tramway T6, get off at the “Division Leclerc” stop (10 min).

Cross the “avenue de Verdun” (D906), turn left, walk 100 m and turn right: Fahrenheit building stands in front of

you, across the street (3 min).

Public transport from Roissy Charles de Gaulle or Orly airports

RER line B direction Robinson (from Roissy), exit in Fontenay -aux-Roses (1 hour from Roissy).

Then take bus 394 in the direction of Issy-Val de Seine RER, get off at the “Division Leclerc” stop (20 to 30 min).

By car, from Paris/Porte de Châtillon

Take the “périphérique” to “Porte de Châtillon”.

Take the “avenue de Verdun” (D906) in the direction of Montrouge then Versailles / Clamart.

Cross the “May 8, 1945” crossroads.

Continue until you reach “Division Leclerc” (then refer to the map below).

By car, from Versailles

Join the A86 Highway in the direction of Créteil, take the exit 30b Paris - Porte de Châtillon.

Take the “avenue de Verdun” (D906) in the direction of “Paris - Porte de Châtillon” to “Division Leclerc” (then refer

to the map below).

By car, from Roissy Charles de Gaulle airport

Join the A1 highway in the direction of Paris.

Then follow A3 highway in the direction of “Garonor / Paris Est”.

When you arrive in Paris (“Porte de Bagnolet”) take the “Périphérique Sud” and exit “Porte de Châtillon”.

Then refer to direction from “Paris/Porte de Châtillon” above.

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By car, from Orly airport

Join the N7 in the direction of Créteil / Versailles.

Take the A86 Highway in the direction of Versailles, exit 30 “Petit Clamart”.

Take the “avenue de Verdun” (D906) in the direction of “Paris - Porte de Châtillon” to “Division Leclerc” (then refer

to the map below).

Where to park

As there are only four visitor spaces in front of the building, we advise you to park in the streets nearby.

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5.1.2. Hotels

We recommend some hotels in the heart of Paris, in the Montparnasse area, only half an hour away by public transport (see below).

However, should you prefer to stay closer to InfoVista, we would recommend one of the two following hotels:

Logis de France

15-20 min walk, quiet, about 80 €

32 avenue Jeanne & Maurice Dolivet 92260 FONTENAY-AUX-ROSES

tel. +33 (0)1 43 50 02 04, fax +33 (0)1 46 83 81 20

e-mail hotel-roseraie@wanadoo.fr

www.hotel-la-roseraie.fr

10 min drive, negotiated rate 135 €

51 avenue Aristide Briand 92350 LE PLESSIS-ROBINSON

tel. +33 (0)1 41 28 16 16, fax 19 35

e-mail plessisgrandhotel@netgdi.com

www.grandhotel-plessis92.com

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NOVOTEL MONTPARNASSE ****

17 rue du Cotentin 75015 PARIS

Tel. +33 (0)1 53 91 23 75

http://www.novotel.com/gb/hot

el-5060-novotel-paris-gare-

montparnasse/index.shtml

You can benefit our negotia-ted rate (about 160 € instead of 250 €, breakfast included, except during trade shows) specifying that you’re visiting our company – and that you’re paying the bill yourself directly. ID : SC391429235 Contrac t number : 781486

MERCURE MONTPARNASSE ***

20 rue de la Gaîté 75014 PARIS

Tel. +33 (0)1 43 35 28 28 Fax +33 (0)1 43 35 78 00 E-mail H0905@accor.com

www.mercure.com

TIMOHOTEL MONTPARNASSE **

20-22 rue de l’Arrivée 75015 PARIS

Tel. +33 (0)1 45 48 96 62 Fax +33 (0)1 45 48 77 30

www.timhotel.com

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5.2. London

London training facilities are located at:

Imparando City of London

Learning Centre

56 Commercial Road

Aldgate

London E1 1LP

United Kingdom

Courses start at 9:30am, but you should arrive 15 minutes before to complete registration formalities. Courses finish at approximately 5:30pm.

5.2.1. How to get there

As this training location is in the centre of London, we strongly recommend that you use public transport to reach us.

By tube or bus

For directions by tube or bus please go to the Transport for London Journey Planner. The nearest tube station to Imparando is Aldgate East.

On foot from Aldgate East tube station

The Imparando City of London Learning Centre is a two and a half minute walk from Aldgate East Tube station.

• Out of the underground station take Exit 4 to the right. You will come out of the tube station immediately

opposite The Whitechapel Gallery on Whitechapel High Street.

• At the top of the tube station steps continue to walk forward some 20 metres to the junction immediately ahead,

and turn left onto Commercial Road.

• Continue along Commercial Road for some 50 metres, when the road curves left. At this point you are heading

East, away from the Swiss Re/Gherkin building which is on the skyline to the West.

• Continue past the fire station which will be on your left, and when you reach the next set of traffic lights, cross

the road and, still heading East, continue further for some 50 metres to the entrance of our building at 56

Commercial Road. Our Reception can be found on the 3rd Floor.

On foot from Aldgate tube station

The Imparando City of London Learning Centre is approximately 5 minute walk from Aldgate tube station.

• Upon exiting the underground station turn left and continue down the road on the left -hand side. Cross over St.

Botolph Street and continue to the bottom of Commercial Street.

• Cross over Commercial Street staying on the left -hand side; continue for approx 50 metres to the next set of

traffic lights and cross over the road onto Commercial Road.

• Continue along Commercial Road for some 50 metres, when the road curves left. At this point you are headin g

East, away from the Swiss Re/Gherkin building which is on the skyline to the West. Continue past the fire

station which will be on your left, and when you reach the next set of traffic lights, cross the road and, still

heading east, continue further for some 50 metres to the entrance of our building at 56 Commercial Road. Our

Reception can be found on the 3rd Floor.

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5.2.2. Accommodation

We make it easy for you to find hotels and accommodation within easy reach of the Imparando Learning Centre. Simply click on the link here to our partners: http://www.hotelmap.com/M6RMN. The Hotelmap service can also help you get to know the local area and find places to eat, car parks, tube links and more.

Alternatively, you can choose a hotel from the list below (within a mile from Imparando Learning Centre, in order of distance) – prices are provided as a guideline only:

Hotel address code distance rates from includes

Marlin Apartments Aldgate East, 58 Commercial Rd E1 1AN next door! £127 + VAT

Chamberlain Hotel 130-135 Minories Street EC3N 1NU 0.4 miles £200 Bed & B

DoubleTree by Hilton Tower of London, 7 Pepys Str EC3N 4AF 0.4 miles £160 + VAT room only

Holiday Inn London 261 –267 Commercial Rd E1 2BT 0.4 miles £130 inc. VAT room only

Grange City Hotel 8-10 Coopers Row EC3N 2BQ 0.5 miles £195 + VAT Bed & B

Shoreditch House Ebor Street, Shoreditch E1 6AW 0.5 miles £75 + VAT room only

Guoman Tower St Katherine's Way, Tower Bridge E1W 1LD 0.7 miles £150 + VAT Bed & B

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Travelodge Tower Bridge

1 Goodsman Yard E1 8AT 0.7 miles £75 inc. VAT room only

Novotel Tower Bridge 10 Pepys Street EC3N 2NR 1.1 miles £200 inc. VAT Bed & B

5.2.3. Useful weblinks

www.heathrowairport.com – www.theaa.com – www.nationalrail.co.uk

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5.3. Training labs and materials

OTS and ASU courses are made up of both theoretical and practical parts. To achieve practical exercises, InfoVista provides a fully equipped training infrastructure (Ipanema Appliances and software, servers, routers, traffic generators…) comprising 5 independent labs, each one including 3 interconnected LANs. Up to two attendees can use each lab.

For remote courses, the training labs are usually accessed over the Internet through SSL connections (see 6. On-Site Training and 6.4. Remote access to our training labs below).

Our training materials are provided on USB sticks, so attendees are kindly requested to bring their own laptops to follow the presentation. For remote courses, their laptops will also be used to run the exercises on our training labs.

Our training materials are only available to trainees and are not for sale.

5.4. Training calendar

OTS and ASU training courses are scheduled at least every other week. Please refer to the training calendar on our web site (www.ipanematech.com > Services > Ipanema University).

Other courses are scheduled on demand.

5.5. Hours - Meals

Attendees are welcome as of 9 am, and the training courses begin at 9:30 am (10 am the first day of OTS and ASU training) and conclude at approximately 5:30 pm (3 pm the last day of OTS and ASU).

Lunch and coffee during breaks are included in the cost of the training when conducted InfoVista facilities.

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ON-SITE TRAINING

6. ON-SITE TRAINING

6.1. Dedicated courses

Training courses can also be dedicated to a Customer, in their own premises, for 5 attendees or more (up to a maximum of 10). In this case, the training date and location are jointly agreed according to Customer requirements and to InfoVista availability.

When dates and location are decided for a session, the Customer places a purchase order indicating the number of attendees, language, date and location of such session.

InfoVista then confirms to the Customer reception and acceptance of the order.

6.2. Languages

We deliver ISE and PSL training in English and in French.

We deliver IFB, OTS, REP and ASU training in English, in French, in Spanish and in Portuguese.

6.3. Requirements

To conduct on-site training in the best conditions, the class will need 5 PCs for 10 delegates (we have five training labs, where the delegates can work in twos), with admin level access and with access to SALSA server through an Internet connection (see Remote access to our training labs below). The bigger the screen resolution, the better (1280 * 800 as a minimum).

Your Firewalls must allow HTTPS and scripts.

Note also that in some cases, when using shared wireless LAN connections, our students have expe-rienced increased access delays to SALSA. So we recommend that a wired connection be provided.

The instructor will also need an Internet connection to SALSA, and a video projector and a whiteboard (not a flip chart) plus pens.

Note: we would like to let you know about a problem we often come across with on -site training: as the attendees

are at their office with their laptops, they often access their emails during the course. As they are not listening 100%

they ask questions that the instructor has already gone over, which can lead to the course being a lot longer than

was scheduled, and they sometimes miss key content. We therefore politely request that they be advised not to do

so to enable them to concentrate on the course for the benefit of all. Thanks for your understanding.

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6.4. Remote access to our training labs

Training labs are important for OTS, REP and ASU courses to reinforce the theory.

NB: the procedure below, describing how to access our Training labs remotely, should be tested by the delegates BEFORE the training course, on the laptops or PCs they’ll be using during the course (admin level access is required) and with the same Internet access as they will have in the training room, so as to make sure everything is working fine (firewall settings, etc., may need to be changed).

Paris training labs

Establish an SSL VPN to our SALSA server: https://84.14.141.123/platform/ (only IE is supported)

If you see a Certificate error, click on “Continue to this website” to continue.

The logins / passwords will be provided to you prior to the course or upon request.

Once the SSL tunnel is established you should see a padlock icon on your Taskbar; by hovering your mouse on it, you should get a “connected” message.

Open SALSA client in your web browser: https://10.254.0.125/salsa/ (you can use IE or Firefox)

If you see a Certificate error, click on “Continue to this website” to continue.

End of the procedure at the bottom of the page.

London training labs

Establish an SSL VPN to our SALSA server: https://ipanema.commelius.com

Allow all Java scrip or Pop ups.

The logins / passwords will be provided to you prior to the course or upon request.

Once you have logged in, an additional small Java based VPN application is automatically installed – if it does not automatically start, click on the Start button for the Thin Client Application.

Depending on your security settings, several warnings and pop-ups may appear that require you to click accept/continue - if you have any issues then please check your Internet security levels.

Once the installation and connection have succeeded, a pop-up window appears with a completed table. Leave this window open (minimised) while you are accessing the Ipanema remote Labs.

Open SALSA client in your web browser: https://127.0.0.1:4901/salsa (you can use IE or Firefox)

If you see a Certificate error, click on “Continue to this website” to continue.

End of the procedure below.

End of the procedure (common to both labs)

In the SALSA login window that has appeared, enter the Username and password: test / test (new credentials will be provided to you during the course).

Check that you have access to the main components of SALSA:

click ip|boss and check that the main page is correctly displayed, then quit (using ip|boss’ Quit button),

click ip|dashboard and “play” with it to check it’s working fine, then quit,

click ip|reporter, browse the folder structure on the left till the last level, click a report’s name when they appear and check it’s correctly displayed.

You can now log out of all clients and connections (Quit / Logout buttons).

Once you have completed this, or should you have any issue, please send us an email:

university@infovista.com.

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REGISTRATION

7. REGISTRATION

Registration can be made through our web site or by e-mail (university@infovista.com).

Your registration becomes effective and is confirmed on reception of your purchase order; we kindly request that you send us the latter no later than two weeks before the start of the course.

Please note that a training session can be cancelled if the number of participants does not meet the minimum required. If the session is not confirmed yet when your booking is received, then you are informed about this possibility. Confirmation or cancellation occurs two weeks before the start of the course at the latest; you are immediately informed by email in either case.

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8. TERMS AND CONDITIONS

8.1. Price list

8.1.1. ILT and Virtual Classes

The price of the courses depends on their types:

public: open sessions where multiple companies can book individual places; their prices are per attendee (pa).

private : dedicated sessions for a single company; their prices are per session (ps) – fix price for up to 10 attendees.

IFB (1 day) pa 800 € USD 1,080

ps 3,200 € USD 4,320

OTS (5 days) pa 4,000 € USD 5,400

ps 16,000 € USD 21,600

REP (2 days) pa 1,600 € USD 2,160

ps 6,400 € USD 8,640

ASU (4 days) pa 3,200 € USD 4,320

ps 12,800 € USD 17,280

Other courses ps please contact us

For on-site dedicated training, travel expenses can be added (please contact us).

8.1.2. e-Learning

The price of e-Learning OTS depends on the number of lessons (see 3.1). They are per attendee.

OTS (27 lessons) L 1,200 € USD 1,620

IFB (10 lessons) S 800 € USD 1,080

REP (8 lessons) S 800 € USD 1,080

Installation (5 lessons) S 800 € USD 1,080

Yearly update (all courses) Y 200 € USD 270

8.1.3. Certification

Certification exams are included in the price of courses.

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8.2. Conditions

Prices are in Euros and US Dollars, taxes and duties excluded.

Instructor-led training: payments are due 30 days after training completion.

E-Learning: payments are due before enrolment.

8.3. Cancellation policy

In case of cancellation of a confirmed training session or attendance, the following conditions will apply:

15 days notice or more: no charge

8 days to 14 days notice: InfoVista will charge 50% of the price

Less than 8 days notice or no-show: InfoVista will charge 100% of the price

www.ipanematech.com www.infovista.com

Application Performance Guarantee

ABOUT THE IPANEMA SOLUTION

The Ipanema solution enables any large enterprise to have full control and optimization of their global networks; private cloud, public cloud or both. It unifies performance across disparate networks. It dynamically adapts to whatever is happening in these networks and guarantees constant control of critical applications. It is the only system with a central management and reporting platform that scales to the levels required by Telcos and large enterprises.

For more information: www.ipanematech.com, www.infovista.com

Copyright © 2015, InfoVista - All rights reserved. Ipanema and the Ipanema logo are registered trademarks of InfoVista. The other registered trademarks and product names mentioned in this document are the property of their respective owners.