Application modernization meets human factors what's next
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Transcript of Application modernization meets human factors what's next
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© 2016 PSC Group, LLC
Application modernization meets human factors - what's next?
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© 2016 PSC Group, LLC
3 things you will learn in this session
1. What is Application Modernization and why does it matter
2. How does Human Factors impact User Experience and Design
3. How Human Factors impacted the design of a real world Application
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© 2016 PSC Group, LLC
Agenda
• About me• What is Application Modernization?• How Human Factors Influence User Experience• Real World Application Example• Q&A
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© 2016 PSC Group, LLC
Who is John?
• Chief Evangelist & Business Development
• 24 years experience• 19 Consulting, 5 business development
• Speaker of 50+ sessions at conferences and user groups around the world
• Specialize in Application Modernization & Integration
• 5 year Lumity Exec Board Member• YWCA of Chicago Board
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PSC is a business and IT consulting firm specializing in strategy and integration.
We match experienced professionals with proven and emergent technology to design, deliver, and service customized solutions. We turn IT into an effective strategic resource that improves efficiencies and work streams, delivers a measurable return on investment, and grows companies.
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© 2016 PSC Group, LLC
TechTarget
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© 2016 PSC Group, LLC
Agenda
• About me• What is Application Modernization?• How Human Factors Influence User Experience• Real World Application Example• Q&A
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© 2016 PSC Group, LLC
Our MethodologyApplication Modernization, Not Migration
InventoryExisting
Application Portfolio
Categorize and Prioritize
Estimate Modernization
Costs
Determine Landing Platform
Network Impact Analysis
Data Center Impact Analysis
Define Security Model on
Landing Platform
EstablishTools &
Standards
Application Transformation
Data Transformation
SunsetLegacy
EnvironmentDevelop Support and Staffing Plan
Application Modernized!
Reduce Licensing of Legacy
Environment
Define Governance
Model
Modify Infrastructure
Establish Development Environment
Specify and Procure
Production Hardware and
Software
Analysis & DesignPrepare for a more data driven,
mobile, social and dynamic future
Identify opportunities to enhance processes, workflow and security
Technical Analysis
Business Value Analysis
Cultural Change Analysis
Develop Training Plan and Materials
Train End Users on Modernized
Application
ANALYZE
MODERNIZE
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© 2016 PSC Group, LLC 9
91% of all people on earth have a mobile phone
Source: http://www.corvallisadvocate.com/2013/0523-more-people-have-cell-phones-than-clean-water/
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© 2016 PSC Group, LLC
More people have cell phones than running water.
Source: http://www.corvallisadvocate.com/2013/0523-more-people-have-cell-phones-than-clean-water/Image: Image courtesy of adamr / FreeDigitalPhotos.net
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Do you think they really want to use this?
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© 2016 PSC Group, LLC© 2013 IBM Corporation
User Revolt is Here
More than 50% of business users bypass internal
applications for public tools.
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© 2016 PSC Group, LLC© 2013 IBM Corporation
Because the internal tools are:
Too slowToo restrictiveNot accessible at homeNot on the mobile deviceNot Sexy
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© 2016 PSC Group, LLC
How did we get here?
•Doing the same things better
Iteration
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© 2016 PSC Group, LLC
How did we get here?
• Doing the same things betterIteration
• Doing new thingsInnovation
• Doing new things that make the old ones obsoleteTransformation
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© 2016 PSC Group, LLC 18
The Application Disruptors
UX
Modern Workflo
w
MobileSocial
Cloud
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© 2016 PSC Group, LLC
Agenda
• About me• What is Application Modernization?• How Human Factors Influence User Experience• Real World Application Example• Q&A
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© 2016 PSC Group, LLC
The Impact of Millennials
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© 2016 PSC Group, LLC
Ubiquitous Application Development & Deployment PlatformThe Web Browser
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© 2016 PSC Group, LLC
The Mobile Revolution
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© 2016 PSC Group, LLC
Convergence of User Experience Design
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© 2016 PSC Group, LLC
Data Input
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© 2016 PSC Group, LLC
Generational User Experience Impact
Millennials• Comfortable first with touchscreen• Almost never print anything• Reluctance to tethering• Shorthand and Emoticons
Generation X• At home with keyboard + mouse, comfortable with touchscreen• Print when needed• Flexible work location/devices• Comfortable w/ shorthand and long-form writing
Baby Boomers• Prefer keyboard + mouse• Print often• Like traditional office spaces and devices• Prefer long form text
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© 2016 PSC Group, LLC
Agenda
• About me• What is Application Modernization?• How Human Factors Influence User Experience• Real World Application Example• Q&A
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© 2016 PSC Group, LLC
Real World Example
• Customer is one of the largest professional services firms in the world
• 100k+ employees, with high % of millennials• 100+ countries• Quality of internal tools a major recruiting point• Had existing design & style guide• Wanted modernization of tools & process
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© 2016 PSC Group, LLC
User Types
• Executives • Associates• Data Entry
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Customer Example – PSC M&A
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© 2016 PSC Group, LLC
Searching for Content
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© 2016 PSC Group, LLC
Navigating to Content
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© 2016 PSC Group, LLC
Content Navigation and Information
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© 2016 PSC Group, LLC
Sizing for Device / Responsive Design
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© 2016 PSC Group, LLC
Displaying Executive Summary / Dashboard
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© 2016 PSC Group, LLC
Exporting Content for ReUse
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© 2016 PSC Group, LLC
Results
• A mixture of modern and tested UX patterns required for different user types
• Building for modern browsers is required, but tricky
• UI must be built and tested for keyboard, mice, fingers, and stylus
• Finding data is the hardest thing to get right
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© 2016 PSC Group, LLC
The future of User Experience
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© 2016 PSC Group, LLC
3 things you learned in this session
1. What is Application Modernization and why it matters
2. How does Human Factors impact User Experience and Design
3. How Customers are applying Human Factors to Application Development and User Experience Design