ApplicationManagement

ServicesThere’s no reason to only

meet expectations:we want you to exceed them.

Stefanini‘s Application Management Services (AMS) allow your business to prioritize talent, energy, and resources to ensure that your business grows quickly and efficiently, all while maintaining and ensuring consistent quality, functionality, and longevity as you continue to scale up your business. We will work with your company to create unique solutions that will continue to drive enterprise agility and transform your business’ digital experience seamlessly. By changing the way AMS is done, Stefanini will help your business transform and thrive in a new

technological environment.

In today’s age of constant connectivity, your applications need to not just work, but also amaze.Stefanini's AMS quickly and effectively addresses business challenges to make sure that your business never stops, while providing your users with a unique and seamless digital experience.

Our AMS provides solutions for the key challenges facing businesses today—whether you are dealing with

driving enterprise agility in disruptive business environments, maintaining legacy systems struggling with increased demands, working with limited core resources across multiple competing priorities, or other key business, technological, or sourcing challenges.

Interactive Voice Response (IVR)

Our Application Management Services do more than just address the day-to-day block and tackle, supporting and managing applications. While providing ongoing support and maintenance to your existing ADM, we proactively work to enhance performance and modernize systems through automation tools and data collection. At the same time, we connect application monitoring KPIs with business process KPIs, understanding that business is the high priority.

Why Stefanini is the Right Choice

Transforming AMS

Application Performance Management: We proactively monitor, measure, and enhance performance to deliver a best-in-class user experience. At the same time, we connect the application monitoring KPIs with the business process KPIs, understanding that business is a high priority.

Assessment and Consulting Services: We conduct a consultative walk-the-talk approach to assess, identify, and address the gaps to continually uplift the maturity of application support services.

TotalCare for Cloud Services: We provide all-inclusive TotalCare services that holistically address all the needs of supporting and enhancing applications to help grow your business.

Support and Enhancements: We create the right blend of proactive focus to help drive the effort on reactive tasks to generate the capacity to do more with the same.

We are changing how AMS is done by altering the way we look at things. We aren’t trying to improve on old methodology: we are creating new strategies to adapt to new technological needs and opportunities to get things done. Our approach includes:

Stefanini is here to make your business thrive. As a $1B global provider of IT outsourcing and management services, currently operating in over 40 countries worldwide, Stefanini is uniquely experienced in providing high-quality AMS with a big-picture vision for our clients’ companies. We are big enough to provide global support and meet your business' technological requirements but also small enough to tailor our services to your individual needs.

We combine our deep and robust understanding of service management and best practices to serve as an agile and flexible partner for your business’ unique environment. By increasing throughput, application uptime, and productivity metrics, we will enable your enterprise to do more.

Stefanini SMART-Shore Delivery ModelStefanini’s global reach and decades of IT outsourcing mean that we can easily manage the right blend of offshore, nearshore, and onshore service management, in a way that optimally leverages lower-cost resources without compromising quality. With our SMART-Shore delivery model, we personalize our service to the unique needs of your company, whether you need global connectivity, 24/7 IT accessibility, or IT services including:

SophieOur artificial intelligence platform, Sophie, is a revolutionary new solution to managed services. She is uniquely customizable to your specific business needs and can reduce support costs up to 80%. With her ability to integrate with many interfaces and systems, her multichannel capabilities make her suitable for a wide range of industries such as IT, HR, and customer service. Sophie’s ticket resolutions are end-to-end, saving you valuable time and providing quality data to optimize your managed services. Sophie’s knowledge base is continuously improving through her natural language understanding, making her an increasingly valuable asset to your business.

Co-Creating SolutionsStefanini's AMS works not only to provide the ongoing management and enhancement of your applications but also to address the perspectives of stakeholders directly or indirectly impacted by these applications.

Our methodology is based on addressing the perspectives of your stakeholders and maintaining your ability to act as you balance conflicting inputs with limited resources, all while maximizing your business’ ROI. Stefanini’s approach focuses on building and prioritizing a backlog that includes the perspectives of multiple stakeholders, such as:

Internal IT, Product, and Application Owners: We include proactive opportunities to optimize applications and reduce the total cost of ownership.Customers: We provide opportunities to enhance and maximize end user experience.Business Owners: We address the requirements and opportunities to run and grow your business.

By addressing all aspects of your business and the competing forces that drive it, we can ensure that your applications are optimally managed for your unique business needs.

Shared Staffing2Managed Staffing1 Managed Services3

Working Together to Digitally Transform Your BusinessBy partnering with Stefanini, your company will benefit from our extensive experience, global capabilities, and big-picture vision for digital transformations. Our AMS will provide your applications with continuous support, maintenance, and administration for optimal ADM performance, while simultaneously increasing your agility and driving digital change for unparalleled performance and productivity.

Our partnership will deliver indispensable value to your company. We will provide your business with:

Increased Sales and Engagement• Strategic Insights• Protection and Growth of Your Brand• Increased Conversion and Revenue

HeadquartersNorth America - Southfield, MI, USAT 800-522-4451 | 248-357-2866Global - Sao Paulo, BrazilT +55 11 3039-2000EMEA - Brussels, BelgiumT +32 2 620 20 20

Stefanini is big enough to act globally and invest in the innovation ecosystem, while being customer-centric and flexible enough to successfully adapt to your individual needs.

We adapt to your business' unique environment with our flexible capabilities and offshore, nearshore, and onshore service management.

Operational Excellence• Improved MTTR and MTTF• Delivery on User Satisfaction and SLAs• Optimized spending

Development• Faster Capability Releases• Reduced Unplanned Work• Improved Release Quality