Get the most out of your SAP investments and landscapes, and enhance your business performance

AMSApplication Management Services

Overview

In today's dynamic business scenario, organizations are increasingly depending upon enterprise

application solutions, which require them to make the most out of their IT investments. However,

at the same time it is also important to focus on their core competencies like development of

products and service offerings, customer retention and improvement of profitability. To be a

globally competitive company, it is imperative for organizations to maintain a robust enterprise

applications infrastructure that would consistently support business practices across locations,

enhance customer service, reduce costs, optimize business cycle and improve productivity at all

levels.

Challenges companies face while managing Application Services

KloudData AMS Advantages

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Optimization of Production Deployments

Assurance of Quality and Reliability

Reduction in Maintenance and Operation Costs

Meeting of Performance Targets

Maintenance of Business Continuity

KloudData Applications Management Services (AMS) offer efficient services and support for

the entire portfolio of SAP and other applications. Our AMS packages allow flexibility and

provide customers with the much-needed predictability in its support levels and the

associated costs. We offer a comprehensive portfolio of AMS ranging from fully managed

services to complementary support services for your in-house team.

Service Delivery Approach Steady State Governance Model

ClientKloudData

Steering committee

IT-DepartmentService Management

ALM

Owner

Service Delivery

Management

Key UserService Team

Onsite

Offshore Service

Manager

Service Team

Offshore

Steering

Level

Operational

Level

Our broad coverage of Application Management Services includes the following:

1. Server Services

a. SAP Landscape Monitoring and

Administration

2. Application Support

a. Incident Management

b. Incremental System Changes

3. Application Enhancements

a. New Development and Reporting

b. Continuous Improvement

Programs

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4. Application Optimization

a. KPI Definition and Reporting

b. SAP Efficiency Assessment

c. Business Optimization

5. Functional and Technical Support

a. Problem Management

b. Business Analysis

c. Testing

6. System Administration and Monitoring

a. OSS support from SAP

b. DBA support

c. SAP Solution Manager

Our in-depth expertise and proven field experience combined with our

innovative approach differentiates us in the marketplace

In-depth industry and SAP knowledge Best-in-class support center Efficient and results-oriented process and methodology Innovative approach Certified and expert workforce Value addition across multiple verticals Global capability that can be delivered locally Robust and flexible engagement model Innovative Pricing Model

KloudData AMS Transition Model

KloudData offers best practices to implement the Application Management Services and adopts them successfully in controlled operations

Feasibility Requirement Design & Build Deploy Operate Optimize

Quick Scan

Due Diligence

Gate 1 Gate 2 Gate 3 Gate 4

Transition

Sta

biliz

ing

P

hase Controlled

Operation

Proposal for concept phase

Plan of transition and controlled operation

Proposal for controlled operation

Acceptance of the operating readiness

Operational transfer with complete Service Level Agreement responsibility

Application Management Services from KloudData provide tangible economic

benefits

Reduced risk

Lowered TCO (Total Cost of Ownership)

Flexibility and agility in IT operations

Improved reliability and performance

Uninterrupted business operations

Ongoing improvement of productivity

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About KloudData

KloudData is a leading global software solutions and services provider with comprehensive, cutting-edge

capabilities in bringing together Enterprise, Analytics and Mobility technologies to offer high value business

solutions. Our primary focus is to forge a trusted partnership with our clients. KloudData’s solutions and services

help reduce costs, complexities and risks while improving operational efficiency and accelerating business growth

through improved decision making at all levels.

Headquartered in Fremont, CA (USA), KloudData has global offices in Columbia, MD (USA), Bangkok (Thailand),

Nagpur (India), Pune (India), and Mumbai (India) to provide round-the-clock solution and support to its clients.

© Copyright 2016, KloudData Inc. All rights reserved. No part of this document must be reproduced, stored in a retrieval system, transmitted in any form or by any

means through electronic, mechanical, photocopying, recording, or otherwise, without any written permission from KloudData. The information contained herein is

subject to change without notice. All product names, logos and brands are property of their respective owners.

To find out how KloudData can help your company, visit us online at www.klouddata.com

To learn more about KloudData solutions, contact globalmarketing@klouddata.com

KloudData Customer Showcase

Telecare Corporation