App7 carmanp

The Department of Veterans Affairs

Employee Education System

Organizational Change 2010

Patricia Carman

Under Secretary for Health Robert A. Petzel, MD

Chief Employee Education System Officer Joy W. Hunter Chief

Secretary Department of Veterans AffairsEric Shinseki

President of the United StatesBarack Obama

Employee Education Resource Centers

Long Beach, CaliforniaNorthport, New YorkCentral Office, Washington, DC

St. Louis, Missouri

Birmingham, Alabama

Little Rock, Arkansas Minneapolis, Minnesota

Salt Lake City, Utah

Cleveland, Ohio

WORKSHOPSFace to Face Conferences

Web Based Training

Live Meeting/ Conference Calls

Certification and AccreditationCertification and Accreditation

ACCME (Physicians)ACCME (Physicians) ASWB (Social Workers)ASWB (Social Workers) ACPE (Pharmacists) ACPE (Pharmacists) ADA (Dentist)ADA (Dentist) ANCC (Nurses)ANCC (Nurses) APA (Psychologists)APA (Psychologists) ASHA (audiologists, speech-language ASHA (audiologists, speech-language

pathologists)pathologists)

CA BRN (California Board of Registered Nursing )

CDR (Dietitians) CDR (Dietitians) NBCC (Certified NBCC (Certified

Counselors) Counselors)

Academic Affiliations The Office of Academic Affiliations provides information for VA staff, clinical trainees, and other learning organizations about VHA higher education programs and opportunities serving the needs of America's veterans.

National Center for Ethics The National Center for Ethics is VHA's primary office for addressing the complex ethical issues that arise in patient care, health care management, and research.

Health Information The Office of Health Information supports the computer information needs of VHA clinical and administrative staff.

Medical Inspector The Office of Medical Inspector separately examines health care issues raised by veterans and other interested parties, conducts surveys, gathers information and reports results in order to improve the quality of care provided by VHA.

Patient Care Services The Office of Patient Care Services oversees VHA's clinical programs that support and improve veterans' health care..

Policy and Planning. Comprised of four central offices and two field-based groups, the ADUSH coordinates various aspects of VHA's national policy development and programs, collaborating with other Federal agencies that affect internal VHA planning, policy and budget.

Public Health and Environmental Hazards The Office of Public Health and Environmental Hazards focuses on improving the health of veterans through well developed policies related to inspection, treatment, prevention and outreach..

Quality and Performance The Office of Quality and Performance supports VHA's commitment to excellence in providing quality veteran care. The care is based on medical research, factual information and positive patient outcomes.

Research & Development The Office of Research and Development aims to lead the VHA in providing unique health care importance to veterans through printing research articles, reports and posting accomplishments.

Research Oversight The Office of Research Oversight assures the safety and protection of all subjects, human and animal, involved in VHA research activities.

Vet Centers (Readjustment Counseling) The Office of Readjustment Counseling oversees veterans' post-war adjustment, counseling and outreach services, including post traumatic stress disorder. Services are available to all veterans and family members dealing with military related issues.

VA’s Patient Centered VA’s Patient Centered Cultural TransformationCultural Transformation

Transform VA’s healthcare system into a Transform VA’s healthcare system into a fully engaged partnership between fully engaged partnership between veteran, family & healthcare team through:veteran, family & healthcare team through:

Organizational culture changeOrganizational culture changeReengineering of clinical & business Reengineering of clinical & business

processesprocessesReshaping the workforceReshaping the workforceRedesigning physical plantsRedesigning physical plants

Transformational Goal: Transformational Goal:

Create a strategic learning culture that keeps Create a strategic learning culture that keeps VHA out front as a world class health care VHA out front as a world class health care systemsystem

Recruit, develop & retain high performance Recruit, develop & retain high performance workforceworkforce

Enhance adaptability to changing conditionsEnhance adaptability to changing conditions Quickly integrate latest innovations & best Quickly integrate latest innovations & best

practicespractices Link continuous learning to performance Link continuous learning to performance

excellenceexcellence

LEADERSHIP METHODS FOR LEADERSHIP METHODS FOR CHANGECHANGE

The Office of Patient Care Services, The Office of Patient Care Services, Primary Care, began this initiative in Primary Care, began this initiative in September/October of 2009. September/October of 2009. Executive Management conducted town hall Executive Management conducted town hall

meetings. meetings. Additional methods of communication have been Additional methods of communication have been

via Associate directors, staff meetings (via via Associate directors, staff meetings (via conference calls and live meetings), memos, conference calls and live meetings), memos, PowerPoint presentations and inter-office PowerPoint presentations and inter-office communications. communications.

ResourcesResources

Department of Veterans Affairs, Veterans Health Department of Veterans Affairs, Veterans Health Administration, Washington, DC 20420 VHA Administration, Washington, DC 20420 VHA DIRECTIVE 2007-026, September 17, 2007DIRECTIVE 2007-026, September 17, 2007



Walden University Video Program:Walden University Video Program: “ “Transformational Transformational Leadership” Dr. Michelle Bligh, 2010Leadership” Dr. Michelle Bligh, 2010


Resources (cont.)Resources (cont.) Department of Veterans Affairs Employee Education System Mission Department of Veterans Affairs Employee Education System Mission

StatementStatement

VA / Veterans Health Administration Employee Education System, David VA / Veterans Health Administration Employee Education System, David Twitchell, Ph.D, Multimedia Production and Technology CoordinatorTwitchell, Ph.D, Multimedia Production and Technology Coordinator

Organizational Change Primer, Management Decision and Research and Organizational Change Primer, Management Decision and Research and Development Service Office of Research and Development, Department of Development Service Office of Research and Development, Department of Veterans AffairsVeterans Affairs

The VA as a Learning Organization: Rx for 21st Century HealthcareThe VA as a Learning Organization: Rx for 21st Century Healthcare Joy W. Hunter, VHA Chief Learning Officer Sue Dyrenforth, Director, VHAJoy W. Hunter, VHA Chief Learning Officer Sue Dyrenforth, Director, VHA

National Center for Organizational HealthNational Center for Organizational Health

Career Development and VALU BIG National Conference VA ForumCareer Development and VALU BIG National Conference VA Forum

VA’s Evolving Environment,VA’s Evolving Environment, August 14, 2007 August 14, 2007 Carolyn T. Hunt, Carolyn T. Hunt, AAssociate Dean, VA Learning University ssociate Dean, VA Learning University

App7 carmanp

Documents

Transcript of App7 carmanp