The ‘Find’ Challenge

Prepared by Kaho Bak

‘Find me an easy way to communicate with my grandchildren who live abroad’

The User Problem

• Time differences make it difficult for them to communicate

with their grandchildren.

• Skype, whatsapp etc are too complicated for over 50s.

• Not much money to spend for expensiveinternational calls.

• Want to send pictures, videos, but no idea how.

• Smartphones are too small to type messsages.

Demographic

• Over 50 who have grandchildren in long distance.

• Happy to learn new tecnology, but no idea where to start.

• Not used to use smartphones.

What are >50 problems with tec?

• Technology feels too complicated for their needs.

• Touch screens often have buttons that are too small and difficult

to see.

• Technology makes them nervous because it seems easy to break

and easy to do something dangerous (Viruses, releasing personal

information, trusting scammers etc)

What are seniors’ problems withsmartphone apps?

What are those icons representing?

96% of age 18-25 identify common icons and

symbols used in digital communications.

50% seniors cannot identify common icons and

symbols used in digital communications.

Use text button, or icons with text.

Solution

SettingsSettings

Can you read this?

Senile contract makes them straggled to

recognise

some colour combination.

e.g white and yellow or blue and dark grey.

Check contrast with Contrast Analyser.

Solution

Can you read this?

iOS human interface guidelines’ suggested font

sizes don’t work for elderly people.

Font size should be bigger than 16pt,

and bold enough to read easily.

Solution

HelloHello

Which one can I tap andwhich one I cannot?

Settings

Settings Settings

Kepp all buttons consistant.

Only one style!

Settings

Solution

I cannot rememberwhere I come from.

? ??

Make it as less levels as possible, and

keep back button on the same place.

Settings

Solution

Competitors

https://play.google.com/store/apps/details?id=me.simplymobile.simplephone

Simple Sinior Phone

Sketching out ideas

Site Map

Splashscreen

Sign Up

Ask Permissions

Profile Settings

Menu

Settings

Profile Settings

Add Family Member

Other’s Profile

Received Messages

Sent Messages

Send Message

New Messages(Notifications)

Play

Video Picture Voice Message

Sent (Confirm)

Watch Again Reply Next Message

Onboarding

Log In

Forgotten Password

Change Password

Wireframes

UI

Thank you!