Salesforce App Cloud

s.bansal@salesforce.com

Sanjay Bansal Director – App Cloud

Alliances

Session Objectives By the end of this session, you will be able to… Understand what Salesforce App Cloud is

Articulate the value and the differentiators

Identify which of your accounts are ready for App Cloud opportunities

A Smarter WorldEveryone and every thing is connected

Mainframe /Terminal

Client / Server

100Kmainframes

10MPCs

AIIoT

MobileSocial

Cloud

mobile phones6B 75Bsmart things

Three Keys to the Connected Experience

Customer DataCustomer EngagementEmployee Productivity

But Building and Delivering Modern Apps is Hard

Your Company

Resulting from technical complexity and unfulfilled demands

Modern Apps

Connected

Mobile

Social

App Demand

Security

Legacy Tech

The Future of App Development Requires a Connected Platform

Amazing Apps Run on the Salesforce Platform

force.comHerokuAppExchang

e

Data Management PlatformCRM Data

IoT & Social Data

Platform

Applications

Sales Marketing Community Analytics AppsService IoTCommerce Quip

Force.comHeroku

AppExchange Lightning

Features:

Do-it-yourself

Benefits: Ownership of hardware

and software Granular control over

infrastructure and networking

Features: Virtual machines Managed storage Managed network Resource provisioning

Benefits: CapEx avoidance Utility pricing model Shared physical &

network layer security

Features:• O/S stack control• Middleware• Basic runtime stack• Increase elasticity control• Developer controlled

coding environments• Database resources• Tools for testing • Code in any language

Benefits: Rapid app development Developer productivity Add-on Ecosystem

On-Premise Solutions

Infrastructure as a Service (IaaS)

Platform as a Service (PaaS)

Features: Multitenant architecture Fully managed cloud database Extended runtime stack Lightning Builders AppExchange ecosystem Public APIs Trust.salesforce.com

Benefits: Anyone can build apps Fast visual development Automatic upgrades Connected customer data Single view of all business data

Salesforce Platform (PaaS+)

Features: Packaged apps Cloud-based Leverages cloud database

from underlying platform May be customizable

Benefits:

Dependent upon underlying cloud platform

Software as a Service (SaaS)

The Cloud EcosystemSalesforce App Cloud - #1 Platform as a Service

Salesforce App Cloud is Your Fastest Path From Idea to App

Idea

Legacy App Dev 6-12 Months

App

IdeaBuild App with

modern frameworks

Connected Desktop and Mobile Apps

install complex software

build app

make it mobile

& social

build & test

security

buy & setup

hardware

define user

access

setup reporting

& analytics

Common development platform for launching new apps

Apps bring new order to corporate reporting

23 apps developed and launched on Salesforce App Cloud so far and counting

Higher safety standards result from analyzing what happened, identifying trends, managing compliance work and helping senior managers lead by example

“Salesforce was attractive as a partner, as the flexibility of its cloud-based platform would allow us to future proof our investment. There was also a huge community we could tap into – both globally and locally – to help us identify and adopt best practices”Paul Foster, Sales Director for Tip Top

TipTop streamline Field Sales operations with powerful new app The app combined with a new sales process has boosted efficiency by 20% and reduced

each store visit by up to ten minutes It’s future proofed Tip Top’s field sales operations, giving it advanced capabilities and data to

optimise performance and sales The intuitive and easy to use user interface sped training which resulted in 100% adoption

“Salesforce helps us build and run apps at any scale”

ASDetect, built on Salesforce App Cloud, is an app to detect autism in young children

Early detection means early intervention, allowing for the best possible outcome for the child

The app is 81% accurate and has the potential to positively impact 1-3 % of the world’s population

The app feeds information back into Sales Cloud so OTARC can manage families’ data for a lifetime

Cheryl Dissanayake, Director

What does App Cloud Offer?

Development Tools

Robust Cloud Infrastructure

Deployment & Management

ToolsPlatform & Integration Services

IoT

Robust Cloud Infrastructure

Automatic Upgrades

50 Major Releases(3x /year)

Multi-tenant Infrastructure

Metadata-basedSingle Code Base and Shared Infrastructure

Open & Extensible

Open Architecture2800+ AppExchange

Apps

Unbreakable Customizations

Integrations andcustomizations auto-upgraded

Visualforce transactions

per year

87B

15MCustom

Database Tables

Apex

transactions

per year

137B

600MAPI calls

per day

Trust.salesforce.com Transactions Per Quarter Average Page Time

Trust: Our Highest Value trust.salesforce.com

323B Transactions in Q2FY1738% YOY Growth (Q2FY16-Q2FY17)

209ms Latency in Q2FY17Flat (Reduction) YoY

API

Web

Extensive Testing and Certification Advantage

• Several customer-initiated penetration tests per week!

• Hundreds of customer-initiated audits per year

• Three major releases a year

• Focused penetration testing with every release

• Hardened datacenters• Patching and

vulnerability management provided by SFDC

5,000+ Financial Services Customers…

16 US Federal Agencies moving to our cloud…

Architected for Security Continuously Tested Most Trusted Certifications Most Stringent Customer

Sets the Bar

Build Engaging Apps with Integrated Run-time Services

Mobile SDK

Workflow Engine

UI Framework

Sharing & Permissions

SearchAnalytics Engine

Files & Content

Management

Authentication

Collaboration Services

Event Log Framework

Integration Services

API Services

Go Faster with Salesforce Lightning

Experience | Builder | Ecosystem

Lightning App Builder

Lightning Process Builder

Lightning Design System

Lightning ComponentsInstall or Create Your Own

Custom ComponentsBuild Beautiful Mobile Apps

Employees LoveAutomate Business

Processes Without Any CodeDeliver Apps With the

Same Look & Feel

Tightly connect any API-accessible data source to Salesforce

Integrate in hours with point and click tools and less code

Access external data in real-time, without copying data to Salesforce

Connect multiple Salesforce instances across your enterprise

Salesforce Connect Deliver a connected enterprise app experience

Deliver Fully-Custom Mobile Apps with Mobile Services

Identity Private AppExchange

Mobile Notifications

Visualforce Lightning Component

s

Mobile SDK

Mobile Dev

Packs

Offline Support

Geolocation Custom Actions

Build Trusted Apps with Salesforce Shield Deliver a new level of trust

Meet compliance in regulated industriesBuilt-in Platform Encryption and archiving of dataExtra security layer for your highly sensitive dataReal-time, dynamic Transaction SecurityMitigate risk with complete user behavior visibilityRich usage analytics with Event Monitoring and Field Audit Trail

Transform Connected Products into Engaging Experiences IoT Cloud

Rapid InnovationLow-Code technology accessible to business users

Events Per Day

14B

Customer ContextCombine CRM and device data for IoT decisions

Real-Time EngagementConnect any device to systems of engagement

Everyone Deserves a Modern AppBoosting productivity, retention, and customer satisfaction

Apps

HR Customer

Supply ChainITFinanceOps

HR Help Desk

Employee Intranet

Recruiting & Onboarding

Performance & Coaching

IT Help Desk / Self-Service

Community

Legacy Applications

Consolidation

Enterprise Knowledge

Identity Management

Custom Web / Mobile

Applications

Business Agility Layer

Asset & Facilities Management

Financial Shared Services

M&A Enablement

Customer Loyalty

Self-Service

Banking

Transportation Services

eCommerce

Flight Management

Procurement

Vendor Management

Transportation

Logistics

Contract Management

Budget Management

Contract Management

Pricing

Billing Management

Audit Management

Executive SponsorshipDrive Deep DiscoveryUnderstand App PortfolioDeliver Business ValueShift focus to Innovation

App Cloud Spark: Delivering a Complete Vision to Execution Plan

Value Engagement for Business Projects and Innovation

DISCOVERY FINDINGS

APP PORTFOLIO

PHASED DELIVERY ROADMAP

BUSINESS CASE

HIGH LEVEL ARCHITECTURE

1 Week 2–3 Weeks 4–6 Weeks

Salesforce Named a Leader in Magic Quadrants by Gartner Enterprise aPaaS, Worldwide and Mobile App Development Platforms

Analysts: Paul Vincent, Yefim V. Natis, Kimihiko Iijima, Anne Thomas, Rob Dunie, Mark Driver

Analysts: Jason Wong, Van L. Baker, Adrian Leow, Joachim Herschmann

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Magic Quadrant for Enterprise Application Platform as a Service, Worldwide March 24, 2016

Gartner Magic Quadrant for Mobile App Development Platforms, June 15, 2016

Now that you have met App Cloud Meet the results it delivers

• FASTBuild apps for customers and employees faster then ever with intuitive visual and programmatic development in the cloud

• FLEXIBLEAdd an agility layer to modernize complex legacy environments with an open and flexible architecture that’s ready for whatever comes next

• FUTURE-READYCreate an adaptable and sustainable innovation strategy that includes continuous deployments and seamless auto-upgrades

• UNIFIEDUnify your stack on a common data model and management services to improve control and visibility

• BUSINESS-FIRSTAlign with business stakeholders through interactive app development and transparency