APNIC 2016 Survey Appendix C

Survey Questionnaire

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Welcome to the 2016 APNIC Survey.

This survey is run every two years to gather feedback from Members and other key stakeholders about APNIC services, the

challenges facing the Internet community and where you think APNIC can assist.

The survey helps the APNIC EC and Secretariat to understand the needs and wishes of the community and the results are

used to guide decisions on future priorities and service offerings. The APNIC EC places a high degree of importance on the

results from this survey.

The APNIC EC has commissioned Survey Matters to conduct this survey so you can be sure that your answers will remain

confidential. Individual responses will not be identified and we encourage you to provide honest and objective

feedback. Please note, however, that any free text comments you write will be provided to APNIC unedited (so if you

identify yourself by name or otherwise in the free text comments these will not remain anonymous). You can view Survey

Matters terms of use at the bottom of each page of the survey.

To access the survey please click on “next” below. You can check your progress from the "% Completed" listed at the top

of each page. Depending on your responses, the survey should take around 15 minutes to complete for Members and

Account Holders, and much less for other stakeholders in the APNIC community.

Completed responses will be eligible to enter a draw for a chance to win prizes including a Microsoft Surface Pro 4 or an

Apple Watch Sport.

If you have any questions in relation to this survey, please contact Survey Matters at support@surveymatters.com.au or on

+61 3 9452 0101.

Thank you for your participation. Your views are important and we welcome your feedback.

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APNIC Account Holder and Member Questionnaire

About you

1. *Where do you live?

<Economy list selection – all countries>

2. *What type of organization do you work for?

Academic/Educational/Research

Banking/Financial

Domain name registry/Registrar

Enterprise/Manufacturing/Retail

Government/Regulator/Municipality

Hardware vendor

Hosting/Data centre

Industrial (construction, mining, oil)

Infrastructure (transport/hospital)

Internet exchange point (IXP)

Internet service provider (ISP)

Media/Entertainment

NREN/Research network

Non-profit/NGO/Internet community

Software vendor

Telecommunications/Mobile operator

Other (please specify)

3. *What is your organisation’s relationship with APNIC?

My organisation is an APNIC Member or Account Holder [Go to Member Survey]

My organisation is a member of an NIR in the APNIC region [Go to Stakeholder Survey]

Other stakeholder (please specify) [Go to Stakeholder Survey]

4. *How many times have you used an APNIC service, contacted or interacted with APNIC in the past two (2) years?

None [Go to Q11]

1-5 times

More than 5 times

Don’t know/can’t remember

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Participation

5. Over the past two (2) years, have you: (Not presented to participants who selected “None” at Q4) (Select all that apply) (Randomise)

Attended an APNIC training course or online training

Attended the APNIC Conference, APRICOT or another APNIC event

Read the APNIC blog

Applied for IP addresses and/or AS number resources

Received IP addresses and/or AS number resources

Visited the APNIC website

Contacted the APNIC helpdesk for support

Used the Whois database service

Used MyAPNIC

Transferred IPv4 addresses

Used reverse DNS services

Used resource certification (RPKI) services

Participated in Special Interest Groups (SIGs), face-to-face meetings or mailing list

Participated in APNIC’s Policy Development Process for Internet Number Resource policies

Personally met with an APNIC representative

Attended a public presentation by an APNIC representative

Used the APNIC technical assistance team

Other (please specify)

None of these (exclusive) (Go to Q8)

6. Thinking about the APNIC services and activities you have used or undertaken, how would you rate your experience?

(Only the specific services selected above will be presented for each respondent)

1 = Poor 4 = Neutral 7 = Excellent

APNIC training courses and/or online training 1 2 3 4 5 6 7

APNIC Conference, APRICOT or other APNIC events 1 2 3 4 5 6 7

APNIC blog 1 2 3 4 5 6 7

IP address and AS number resource applications 1 2 3 4 5 6 7

IP address and AS number resource allocations 1 2 3 4 5 6 7

APNIC website 1 2 3 4 5 6 7

APNIC helpdesk 1 2 3 4 5 6 7

The Whois database service 1 2 3 4 5 6 7

MyAPNIC 1 2 3 4 5 6 7

IPv4 address transfers 1 2 3 4 5 6 7

Reverse DNS services 1 2 3 4 5 6 7

Resource certification (RPKI) services 1 2 3 4 5 6 7

Special Interest Group (SIG), face-to-face meeting or mailing list 1 2 3 4 5 6 7

The APNIC Policy Development Process 1 2 3 4 5 6 7

Meeting with an APNIC representative 1 2 3 4 5 6 7

APNIC public presentation 1 2 3 4 5 6 7

APNIC technical assistance team 1 2 3 4 5 6 7

The other interactions (presented if selected “Other” above) 1 2 3 4 5 6 7

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7. Please tell us why some of your experiences were not as good as you expected? (Only asked if selected 1, 2 or 3 in Q6)

8. *Thinking about APNIC overall, how would you rate the following: (Not asked if selected None at Q 4)

1 = Poor 4 = Neutral 7 =Excellent

The quality of service delivery 1 2 3 4 5 6 7

The value of the services 1 2 3 4 5 6 7

The value of membership 1 2 3 4 5 6 7

9. *Over the last two (2) years, would you say that APNIC’s service delivery to your organisation has: (Not asked if selected None at Q 4) (Slider)

Declined significantly Declined slightly Stayed the same Improved slightly Improved significantly

10. Why do you say this?

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IPv6 Readiness

11. Has your organisation already deployed or are you ready for deployment of IPv6?

Yes, IPv6 is fully deployed in our networks and customer services (Go to Q15)

Yes, IPv6 is deployed in our core network(s) but not in access or other networks (Go to Q13)

We have an IPv6 deployment plan (Go to Q12)

No (Go to Q13)

12. When do you expect the deployment to be completed? (Asked if selected “We have a deployment plan” at Q11)

This year

In 2017

In 2018

In 2019

In 2020

Sometime after 2020

Don’t know

13. What are the MAIN challenges that are affecting your organisation’s deployment of IPv6? (Asked if selected No; We have a deployment plan; or Deployed in the core network at Q11) (Randomise) (Select up to three (3) responses only) (Randomise)

Lack of skills and expertise within our organisation

Lack of available training

Our customers are not ready for IPv6

Lack of applications that can run on IPv6

There is no demand for IPv6 from customers

My organisation’s legacy systems

The cost of deploying IPv6 is too high

It is too expensive to run both IPv4 and IPv6

Our upstream providers do not support IPv6

There are no clear business/technical advantages or reasons to adopt IPv6

The perceived risks of deploying IPv6 are high

The risks of remaining with IPv4 are lower than deployment of IPv6

Other (please specify)

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14. What do you think are the MOST EFFECTIVE ways that APNIC could assist your organisation to transition to or deploy IPv6?

(Asked if selected No; We have a deployment plan; or Deployed in the core network at Q11) (Select up to two (2) responses only)

Promote the benefits of IPv6 to management and/or decision makers

Promote the benefits of IPv6 to customers/consumers

Promote the advantages of IPv6 to government and related organisations

Promote the advantages of IPv6 to hardware, software and/or content providers

Provide case studies and best current practices about IPv6

Provide more advanced training in IPv6

Facilitate knowledge sharing between member organisations on IPv6 deployment experiences

APNIC should take no action to promote or assist with the deployment of IPv6 (Exclusive)

15. Do you have any comments or suggestions about APNIC’s role in the promotion or deployment of IPv6?

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Industry Challenges

In this section of the survey we are interested in understanding the most important issues or challenges facing your

organisation in relation to APNIC’s role and responsibilities.

16. Thinking about your Internet-related services, products or activities (in particular those related to APNIC’s role and

responsibilities) what are the MAIN challenges facing your organisation?

Please rank these in order of their importance, where 1 is the MOST important challenge.

(Please rank at least three (3) challenges in order of their priority to your organisation) (Randomise)

Getting more IPv4 addresses

Brokers selling/leasing IPv4 addresses

Deploying NAT

Lack of IPv6 applications

Cost of deploying IPv6

Risks of deploying IPv6

Deploying IPv6 in customer networks

Customer unwillingness to use IPv6

Lack of awareness of IPv6 in my organization

DDoS attacks

Routing security

Network security – intrusion and other breaches

Phishing, Spam, Malware, Ransomware

Hiring and/or keeping skilled employees

Management of bandwidth and network capacity

Other (please specify)

17. Do you believe APNIC has a role to play in helping you address these challenges?

Yes No

Getting more IPv4 addresses

Brokers selling/leasing IPv4 addresses

Deploying NAT

Lack of IPv6 applications

Cost of deploying IPv6

Risks of deploying IPv6

Deploying IPv6 in customer networks

Customer unwillingness to use IPv6

Lack of awareness of IPv6 in my organization

DDoS attacks

Routing security

Network security – intrusion and other breaches

Phishing, Spam, Malware, Ransomware

Hiring and/or keeping skilled employees

Management of bandwidth and network capacity

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18. Please tell us how you think APNIC can assist you with your challenges?

19. Do you think that the APNIC Executive Council and Secretariat understand the challenges faced in providing your

Internet-related services, products or activities?

20. Can you tell us why you think that APNIC does not understand your challenges? (Presented if selected No or Unsure at Q19)

Yes (Go to Q21)

No

Unsure

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The majority of APNIC’s resources and expenditure in the 2016 activity plan are allocated to serving Members. The APNIC

EC allocates the annual budget across four (4) categories:

1. Serving Members – technical infrastructure, customer service, registration services and Member training

2. Regional Development & Outreach – APNIC conferences, community engagement, regional technical development, APNIC foundation

3. Global Cooperation – global technical community collaboration, global outreach and information sharing, inter-Governmental outreach and coordination

4. Corporate – finance & administration, human resource management, legal and governance, facilities (which equate to 20% of the total budget)

21. Apart from Corporate operations, please indicate what percentage of the total budget you think should be allocated to these other APNIC services and activities?

(Total must = 100%)

Serving Members

Regional Development & Outreach

Global Cooperation

Corporate 20%

Total 100%

22. Thinking about your membership of APNIC, please indicate how much you AGREE with the following statements: 1 = Strongly disagree 4 = Neutral 7 = Strongly agree

APNIC provides essential Internet resource services that cannot be accessed elsewhere

1 2 3 4 5 6 7

APNIC provides other services of value to my organisation which cannot be found elsewhere in my country or economy

1 2 3 4 5 6 7

I choose to use APNIC services because they are of higher quality than other services available

1 2 3 4 5 6 7

I am treated as a valued member of APNIC 1 2 3 4 5 6 7

APNIC seeks my opinions on issues relevant to APNIC services and the challenges of the Internet community

1 2 3 4 5 6 7

APNIC Membership enhances my organisation’s reputation/credibility 1 2 3 4 5 6 7

APNIC is open and transparent in all of its activities 1 2 3 4 5 6 7

APNIC is respected in the Internet community 1 2 3 4 5 6 7

The APNIC EC and Secretariat gather feedback from the community in a number of ways: at APNIC conferences and

member meetings, via mailing lists and the biennial APNIC survey.

23. Do you believe APNIC members have enough opportunity to provide feedback and input into APNIC activities?

Yes

No

Don’t know

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24. APNIC has received suggestions to provide information on trends and benchmarks for regional Internet infrastructure and related technical and business activities. Such activity will require further member consultation and data collection from APNIC Members who choose to participate. Would you (or your organisation) be interested in being part of such activity?

Yes

I’d like more information before deciding

No

Don’t know/I wouldn’t make the decision

25. Do you have any comments or suggestions about providing feedback and input into APNIC activities, and contributing to information gathering that would assist the Internet community?

26. Thinking about service delivery from APNIC, how IMPORTANT do you think it is that APNIC establish an office or agency that could deliver some services locally in your economy/country?

(Only presented to economies without an NIR presence)

1 = Not important at all 4 = Neutral 7 = Extremely important

1 2 3 4 5 6 7

27. Please tell us the services that you think APNIC could deliver locally?

(Only asked if selected 5, 6 or 7 at Q26)

28. Do you have any comments or suggestions about local service delivery in your economy/country from APNIC?

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29. *APNIC aims to strengthen relationships with other organisations which can help APNIC carry out its vision and mission. On which organisations/groups do you believe APNIC should focus its efforts?

(Randomise) 1 = Least focus 7 = Most focus

Network Operator Groups (NOGs) 1 2 3 4 5 6 7

Governments 1 2 3 4 5 6 7

International government-led organizations (ITU, ASEAN, UN, OECD, APECTEL, APT) 1 2 3 4 5 6 7

Asia-Pacific Internet technical organizations (APIX, APIA, APTLD, APCERT, APAN) 1 2 3 4 5 6 7

Global Internet technical organizations (IETF, IAB, Internet Society, ICANN, W3C) 1 2 3 4 5 6 7

Internet business community (external to APNIC membership) 1 2 3 4 5 6 7

Universities and academia 1 2 3 4 5 6 7

Civil society, non-profit and other community groups 1 2 3 4 5 6 7

Other Regional Internet Registries (AFRINIC, ARIN, LACNIC, RIPE NCC) 1 2 3 4 5 6 7

Law enforcement and other public safety agencies 1 2 3 4 5 6 7

Industry associations 1 2 3 4 5 6 7

30. Do you have any comments or suggestions about the relationships APNIC has with these or other organisations/groups/communities?

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Training and Technical Assistance

31. Under its Bylaws, one of the objectives of APNIC is to provide training and educational opportunities that further Members’ technical knowledge, skills and policy understanding of the industry.

Thinking about the provision of training services by APNIC, how much do you AGREE that:

The provision of training is an important APNIC function 1 2 3 4 5 6 7

Training offered by APNIC should be responsive to Member requests and needs 1 2 3 4 5 6 7

APNIC should subsidise training to increase affordability where necessary 1 2 3 4 5 6 7

32. To reduce reliance on Member funds, do you believe APNIC should seek additional external resources to help build its training and technical assistance services?

Yes

No

Don’t know/I wouldn’t make the decision

33. Have you undertaken APNIC training in the last twelve (12) months?

Yes

No (Go to Q33)

34. Thinking about the training you have undertaken, please indicate how much you AGREE that APNIC provides: (Presented to those who select Yes above)

1 = Strongly disagree 4 = Neutral 7 = Strongly agree

Relevant and useful training programs 1 2 3 4 5 6 7

Training programs in a suitable format 1 2 3 4 5 6 7

Training programs that represent value for money 1 2 3 4 5 6 7

A sufficient number of training programs 1 2 3 4 5 6 7

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35. If APNIC could support your organisation with your technical challenges through training, extended technical workshops and/or direct technical assistance, which of the following topics would assist your organisation?

(Select all that apply)

Network security

Incident handling and response

IPv6 deployment planning

DNS and DNSSEC

MPLS

Routing protocols (BGP, OSPF/IS-IS etc.)

RPSL and Routing Registry

Best practices for inter-domain routing

RPKI

CERT/CSIRT operation and management

IXP design, operation and management

QoS

Software Defined Networking (SDN)

Virtualisation of network functions and/or services

Training of trainers in any of the topics listed here

Optimising network architecture

Other (please specify)

None of these – my organisation does not require training or technical support from APNIC (Exclusive)

36. Are there any additional training topics you would like APNIC to make available?

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Policy Development

37. Can you tell us the MAIN reasons why you have not participated in APNIC’s Policy Development Process for Internet Number Resource policies?

(Asked of those who did not select this in Q6) (Select up to two (2) reasons)

I trust the community to develop the right policies

I wasn’t aware I could participate

I don’t know enough about the process

It’s too difficult to participate in the process

No-one has asked me to participate

I don’t have time to participate

Other (please specify)

I’m not interested in participating (Exclusive) (Go to Q37)

38. What could APNIC do to encourage you to participate in the Policy Development Process for Internet Number Resource policies?

(Asked of those who did not select this in Q6)

39. * How would you assess your participation in APNIC’s Policy Development Process for Internet Number Resource policies?

(Only presented to those who indicated that they had participated in the process in Q6)

1 = Poor 4 = Neutral 7 = Excellent

Ease of understanding 1 2 3 4 5 6 7

Ease of participation 1 2 3 4 5 6 7

Ease of following the progress of discussions 1 2 3 4 5 6 7

Overall effectiveness 1 2 3 4 5 6 7

Relevance to my organisation 1 2 3 4 5 6 7

40. Please tell us why some of these experiences were not as good as you expected? (Asked if selected 1, 2 or 3 at Q37)

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Endorsement

41. #Which of these phrases best describes the way you speak about APNIC to others?

I am critical of APNIC without being asked

I tend to be critical of APNIC if I am asked

I am neutral

I speak well about APNIC if I am asked

I speak highly of APNIC without being asked

Other comments

42. Are there any other topics or areas of APNIC’s services and activities that you would like to provide feedback on and/or do you have any additional suggestions or ideas for APNIC to consider?

About Your Organisation

43. What is your role within the organisation?

Executive Director/ Managing Director/ CEO/CFO/CTO or equivalent

I.T/ICT Manager or equivalent

Software development

Technical operations

Administration

Commercial operations

Business development

Other (please specify)

44. How did you hear about the APNIC Survey?

APNIC email

APNIC website / blog

Facebook

Twitter

Mailing list

At an event

From a colleague

Other social media

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Prize Draw

Thank you for providing your feedback and participating in the APNIC 2016 Survey. There will be three prize draws for the

survey and prizes include Microsoft Surface Pro 4 tablets (128GB / Intel Core m3 / 4GB RAM) and an Apple Watch Sport

(42mm).

The winners will be drawn at random by Survey Matters, and your responses to all of the other questions in the survey will

remain anonymous.

45. Would you like to go into the prize draw?

Yes

No (Go to end of survey)

46. Please enter your details below so we can contact you should you win (Note: your survey responses will remain anonymous and will not be linked to the prize draw):

(Presented if Yes selected at Q43)

Name

Email Address

Telephone Number

Second chance to win!

Encourage others to take the APNIC Survey using Twitter or Facebook. Simply tweet or post the message below to your

followers and you will automatically be entered in a social media competition to win an Apple Watch Sport (42mm).

Twitter or Facebook message: I’ve just completed the 2016 #apnicsurvey – visit survey.apnic.net to provide your thoughts.

You could win a prize!

Thank you for taking part. We appreciate your participation and value your feedback.

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NIR Member or Stakeholder Questionnaire

1. *How many times have you contacted or interacted with APNIC in the past two (2) years?

None (Go to Q6)

1-5 times

More than 5 times

Don’t know/can’t remember

Participation

2. Over the last 2 years, have you: (Not presented to participants who selected “None” at Q1) (Select all that apply) (Randomise)

Attended an APNIC training course or online training

Attended the APNIC Conference, APRICOT or another APNIC event

Read the APNIC blog

Visited the APNIC website

Used the Whois database service

Participated in Special Interest Groups (SIGs), face-to-face meetings or mailing list

Participated in APNIC’s Policy Development Process for Internet Number Resource policies

Contacted APNIC with a query

Personally met with an APNIC representative

Attended a public presentation by an APNIC representative

Other (please specify)

None of these (exclusive) (Go to Q5)

3. Thinking about these services and activities, how would you rate your experience? (Only the specific services selected above will be presented for each respondent)

1 = Poor 4 = Neutral 7 = Excellent

APNIC training courses and/or online training 1 2 3 4 5 6 7

APNIC Conference, APRICOT or other APNIC events 1 2 3 4 5 6 7

APNIC blog 1 2 3 4 5 6 7

APNIC website 1 2 3 4 5 6 7

The Whois database service 1 2 3 4 5 6 7

Special Interest Groups (SIGs), face-to-face meetings or mailing list 1 2 3 4 5 6 7

The APNIC Policy Development Process 1 2 3 4 5 6 7

APNIC’s handling of your query 1 2 3 4 5 6 7

Meeting with an APNIC representative 1 2 3 4 5 6 7

APNIC public presentation 1 2 3 4 5 6 7

The other interactions (presented if selected “Other” above) 1 2 3 4 5 6 7

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4. Please tell us why some experiences were not as good as you expected? (Only asked if selected 1, 2 or 3 in Q3)

5. Overall, how would you rate your experience dealing with APNIC? (Not asked if selected None at Q1)

1=Poor 4=Neutral 7=Excellent

1 2 3 4 5 6 7

6. *APNIC aims to strengthen relationships with other organisations which can help APNIC carry out its vision and mission. On which organisations/groups do you believe APNIC should focus its efforts?

(Randomise) 1 = Least focus 7 = Most focus

Network Operator Groups (NOGs) 1 2 3 4 5 6 7

Governments 1 2 3 4 5 6 7

International government-led organizations (ITU, ASEAN, UN, OECD, APECTEL, APT)

1 2 3 4 5 6 7

Asia-Pacific Internet technical organizations (APIX, APIA, APTLD, APCERT, APAN) 1 2 3 4 5 6 7

Global Internet technical organizations (IETF, IAB, Internet Society, ICANN, W3C) 1 2 3 4 5 6 7

Internet business community (external to APNIC membership) 1 2 3 4 5 6 7

Universities and academia 1 2 3 4 5 6 7

Civil society, non-profit and other community groups 1 2 3 4 5 6 7

Other Regional Internet Registries (AFRINIC, ARIN, LACNIC, RIPE NCC) 1 2 3 4 5 6 7

Law enforcement and other public safety agencies 1 2 3 4 5 6 7

Industry associations 1 2 3 4 5 6 7

7. Do you have any comments or suggestions about the relationships APNIC has with these or other organisations/groups/communities?

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8. Can you tell us the MAIN reasons why you have not participated in APNIC’s Policy Development Process for Internet Number Resource policies?

(Asked of those who did not select this in Q2) (Select up to two (2) reasons)

I trust the community to develop the right policies

I wasn’t aware I could participate

I don’t know enough about the process

It’s too difficult to participate in the process

No-one has asked me to participate

I don’t have time to participate

Other (please specify)

I’m not interested in participating (Exclusive) (Go to Q12)

9. What could APNIC do to encourage you to participate in the Policy Development Process for Internet Number resource policies?

(Asked of those who did not select this in Q2)

10. *How would you assess your participation in APNIC’s Policy Development Process for Internet Number Resource policies?

(Only presented to those who indicated in Q2 that they had participated in the process) 1 = Poor 4 = Neutral 7 = Excellent

Ease of understanding 1 2 3 4 5 6 7

Ease of participation 1 2 3 4 5 6 7

Ease of following the progress of discussions 1 2 3 4 5 6 7

Overall effectiveness 1 2 3 4 5 6 7

Relevance to my organisation 1 2 3 4 5 6 7

11. Please tell us why some of these experiences were not as good as you expected? (Asked if selected 1, 2 or 3 at Q 10)

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Endorsement

12. Which of these phrases best describe the way you speak about APNIC to others?

I am critical of APNIC without being asked

I tend to be critical of APNIC if I am asked

I am neutral

I speak well about APNIC if I am asked

I speak highly of APNIC without being asked

Other comments

13. Are there any other topics or areas of APNIC’s services and activities that you would like to provide feedback on and/or do you have any additional suggestions or ideas for APNIC to consider?

About Your Organisation

14. What is your role within the organisation?

Executive Director/ Managing Director/ CEO/CFO/CTO or equivalent

I.T/ICT Manager or equivalent

Software development

Technical operations

Administration

Commercial operations

Business development

Other (please specify)

15. How did you hear about the APNIC Survey?

APNIC email

APNIC website / blog

Facebook

Twitter

Mailing list

At an event

From a colleague

Other social media

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Prize Draw

Thank you for providing your feedback and participating in the APNIC 2016 Survey. There will be three prize draws for the

survey and prizes include Microsoft Surface Pro 4 tablets (128GB / Intel Core m3 / 4GB RAM) and an Apple Watch Sport

(42mm).

The winners will be drawn at random by Survey Matters, and your responses to all of the other questions in the survey will

remain anonymous.

16. Would you like to go into the prize draw?

Yes

No (Go to end of survey)

17. Please enter your details below so we can contact you should you win (Note: your survey responses will remain anonymous and will not be linked to the prize draw):

(Presented if Yes selected at Q41)

Name

Email Address

Telephone Number

Second chance to win!

Encourage others to take the APNIC Survey using Twitter or Facebook. Simply tweet or post the message below to your

followers and you will automatically be entered in a social media competition to win an Apple Watch Sport (42mm).

Twitter or Facebook message: I’ve just completed the 2016 #apnicsurvey – visit survey.apnic.net to provide your thoughts.

You could win a prize!

Thank you for taking part. We appreciate your participation and value your feedback.