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A P M E

N E W S L E T T E R

IN THIS ISSUE:APME Cheltenham Conference 1st – 4th June

Awards nightLetter from the Chair

New executive 2014Conference re-cap

New membersHappy Talk by Stephanie Davies

CEO Laughology

How did our exhibitors view conference?

Paul Clayton, Cheltenham 2014

Paul Tetely and Janine Barraclough talk us through their tenders

Special thanks and

acknowledgements for this

edition of the newsletter

go to the following::

Simon Hampton-Matthews,

Martin Parker, Stephanie Davies,

Roy Stares, Alison Freer, Paul

Clayton , Paul Tetley, Janine

Barraclough, Andrew Scott,

our suppliers and sponsors.

E D I T I O N 1 0

S U M M E R 2 0 1 4

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Message from the Chair . . . .

Hurricane Bertha has done her worst and all I got was a bit damp, but that was mainly because I was underwater in the Sound of Mull when the worst of it hit. Trust none of you were unduly affected by flash floods!

I hope you enjoyed the conference in Cheltenham despite the dumplings and after-dinner entertainment. We will do our very best to improve next year. However if the feedback we’ve had to date is representative, we got the other aspects of the conference just right and delivered the level of continuing professional development you’ve come to expect and deserve. Delegates will shortly be receiving their certificates of attendance.

If you haven’t completed the post-conference questionnaire there is still time to do so:

https://www.surveymonkey.com/s/TJDJKWL

We’re busy planning the conference in Blackpool (put the date in your diary – Sunday 31 May to Wednesday 3 June). We’ve already got the hotel booked, the conference theme “That’s the way to do it!” and a trip to the Pleasure Beach is a must. We promise there will not be a dumpling in sight. We are always looking for ideas and inspiration for speakers relevant to our role as print managers so if you have any suggestions please let me have details.

The e-mail forum has been very busy of late with people seeking information, advice, guidance and samples. This exchange of knowledge is the real strength of the group and I would urge everyone to engage with it. Did you know there have been over 500 e-mails this year?

We’ve organised and funded a tailored two-day course run by the School of Business and Economics at Loughborough University. Topics to be covered are:

• Managing and Leading People

• Managing Change in Organisations

• The Entrepreneurial Manager

• Business Planning

The course is fully subscribed and if there is sufficient demand we will either repeat the course or arrange additional training, as you wish.

Can you organise a Regional Meeting at your University? APME will cover the cost of refreshments and other reasonable expenses. You don’t have to do any fancy presentations (unless you want to!), just talk a bit about your print operation – facts, figures, responsibilities – and then let the attendees talk about their current concerns and issues. You’ll find it hard to shut them up once started! Give me a call if you want to discuss further.

I hope your main holiday was/will be enjoyable and sets you up for the silly season that is just a few weeks away. I hope to see you at a regional meeting soon!

Simon Hampton-Matthews Chairman t: 0117 328 4673 m: 07720 399750 e: Simon.Hampton-Matthews@uwe.ac.uk Twitter: @SimonHMUK

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New APME Executive

Simon Hampton-Matthews – UWE (University of the West of England) – Simon is Chair of APME effective from the Harrogate Conference, 2013. Before this, Simon served as Secretary since 2008.

Janine Barraclough – Sheffield – Deputy Chair, Janine has been an executive member since 2005 and was elected as Deputy Chair during the Harrogate Conference in 2013.

Alison Freer — Loughborough — Alison joined the executive in June 2013 where she was nominated for and now holds the post of APME Secretary.

Steven Thomas — Lancaster University, Steven was elected as a new executive member in May 2012 and is also APME Treasurer.

Paul Bishop – Sheffield Hallam – Trustee – Paul was re-elected for a further 3 years, and has served as an executive member since 2007.

Steve Redding — (the School of Oriental and African Studies, University of London) Steve re-joined the executive in 2013 when he was nominated at the Harrogate Conference.

Steve Marlow — UEL (University of East London) Steve is a new member to the executive and was welcomed during the Cheltenham Conference, 2014.

Andrew Scott – Scottish UPMG chairman (Permanent position) – Glasgow Caledonian – for 15 years.

Chris Ward – Cranfield – Executive member since 2010.

Martin Parker – Robert Gordon University since 2010. Martin is also our conference photographer and Graphic Designer for the Newsletter.

Darren Lewis — Reading, became a new member of the executive at Harrogate, 2013.

Nigel Phillips – Exeter – Executive member since 2011 and elected again for a further three years from 2014. Nigel is also editor of the APME Newsletter.

Our administrator and conference organiser is Roy Stares.

The executive meet several times during the year in order to plan and implement activities within the group, including conference. Should you like more information about becoming an executive member, then please ask any of the executive or email Simon Hampton-Matthews: Simon.Hampton-Matthews@uwe.ac.uk

Who has left and who has joined?

Those who have left:

Chris Bostock, London South Bank University

James Alan, University of Oxford, Bodleian Library

Paul Glassey, University of Salford

Phil Rees-Jones, University of Exeter

Those who have joined

Chris Holloway – Lancaster University

Jo Hardman – Lancaster University

Paul Tomlinson – Lancaster University

Mark Watson – London Metropolitan

Mark Quinney – JRS – Research Councils UK

Rebecca Davies – University of Exeter

Mark Watson I took over as Print Manager at London Met in June 2013 and have been work-ing to renew contracts for the print room equipment, fleet replacement and outsourced print provision. A little bit about me; I have spent the last 15 years in print-ing within public sector education and before that I was in the commercial sector. I am currently Chairman of the Reprographic Forum for Print Manag-ers in further education and I have already been in contact with members of the APME and via the members list email and had a valuable and welcome response. Thank you.

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“This was my first time attending the APME conference, it was a very well organised event bringing together a group forward thinking and business minded individuals who were a pleasure to spend time with. I was very impressed with the programme content and speakers who were involved. The only negative for us was the mix up with the rooms when the equipment was delivered which separated us from the main showcase are; however, the best was made of the situation and we spoke to most people, which was great. We are looking forward to seeing everyone again next year.”

Conference re-cap Cheltenham 2014

Comments from our suppliers

(In order to give our suppliers liberty and the opportunity to have their say over conference I have treated them with anonymity unless they have particularly mentioned themselves or company within their comments.)

“We always try wherever possible to stay as close as we can to our end clients. The APME event gives us a lift up into your world. Sharing your passion/desire and challenges for an industry facing technology advancements always makes it an interesting place to be. Thank You.”

“Obviously for me and my company, and it being our first conference I have found it very rewarding and have had a great response from the Print managers and colleagues. A big thank you to the organisation for letting me attend the event and I hope to see you all next year.”

The Executive Committee and delegates of APME would like to give special thanks and acknowledgements to the following suppliers for their input, sponsorship and generous support which they gave to the APME Conference, Cheltenham, 2014.

“We found our first Conference & Exhibition with you well organised and was a great opportunity to meet many of your members. Everyone we spoke with were very friendly and interested in the products we offer. Nick enjoyed his session on your question time panel and I found the 3D printing session very informative as this is an area I am interested in. The Wi-Fi and phone signals in the hotel were poor so if this could be improved next year it would help suppliers to keep in touch with their office.”

“As a first time attendee to the conference I found it different to anything else I have been to!! To clarify different in a very positive way. The structure of the day and the interaction with the other suppliers took a bit of getting used to but once we managed to understand the timings we found the whole event very beneficial. The openness of the attendees was fantastic and it was a very educational event from our point of view. Having the right people and the products they wanted to talk about made for a fantastic atmosphere. I was asked to sit on the panel for ‘meet the suppliers ‘and found this to be a unique experience as a supplier but very beneficial. Being involved in the discussions between potential customers is something we all aspire to do. Having in excess of 50 people specific to your market and being involved in their internal open forum was educational and thought provoking. I think this is one of the main strengths of the conference and would like to see a sessions in which the suppliers could be granted access to the industries open forum. The right people, in the right location and most importantly the right atmosphere. See you next year.”

“This year’s conference was a great opportunity to meet with our target audience, which as a supplier is critical to the success of any event, but we also have some fun too! The calibre of attendee was spot on, it’s just a shame we couldn’t have spent longer with everyone. We look forward to next year’s Conference.”

“Many thanks for your e-mail‎ and the opportunity to express our comments. I think I can speak for all of my colleagues that attended the conference this year, and say that the way we are greeted and accepted makes the time spent with you so well worthwhile. As a major supplier to the University sector Antalis-Xerox places great emphasis in stocking and supplying the requirements of a modern University print room, and constantly changing our product range to help you survive in different markets. We find the opportunity to discuss these subjects with the members invaluable, as where else can you get so many people all looking to help each other in surviving these changes. Please pass on our thanks to the committee and we look forward to supporting you next year in Blackpool.

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“This was my first time attending the APME conference, it was a very well organised event bringing together a group forward thinking and business minded individuals who were a pleasure to spend time with. I was very impressed with the programme content and speakers who were involved. The only negative for us was the mix up with the rooms when the equipment was delivered which separated us from the main showcase are; however, the best was made of the situation and we spoke to most people, which was great. We are looking forward to seeing everyone again next year.”

Well another year has passed and before we know it the annual conference has been and gone. This year has been the normal fun, friendly and informative conference, there have been some laughs mainly at my expense, the green trainers and apparently according to Martin falling asleep at the back (trick photography in my defence) and who could forget Paul Tetley forgetting his trousers but all in all it was the usual well organised and professionally staged conference.

I found the guest speakers excellent, and thoroughly enjoyed Laughology, we all need a laugh sometimes at the work place and the item on 3D printing was very interesting. Again some good decisions made by the executive committee.

Monday night’s hat theme was a refreshing change and all participants deserve a round of applause. There were some excellent hats on show and the evening’s entertainment was excellent which is more than can be said for the Dumplings. Tuesday was the normal chance to do some socialising in the afternoon which always brings a few laughs along the way and the then it’s that time again when the glad rags come out for the final dinner of the conference. Then before we know it it’s time to go home and start to look forward to next year. I would just like to say a big thank you to the committee for giving me the opportunity to attend this year’s conference and hopefully will be joining you all again next year.

Paul Clayton

Sheffield Hallam University

Paul Clayton

Cheltenham 2014

“Many thanks for your e-mail‎ and the opportunity to express our comments. I think I can speak for all of my colleagues that attended the conference this year, and say that the way we are greeted and accepted makes the time spent with you so well worthwhile. As a major supplier to the University sector Antalis-Xerox places great emphasis in stocking and supplying the requirements of a modern University print room, and constantly changing our product range to help you survive in different markets. We find the opportunity to discuss these subjects with the members invaluable, as where else can you get so many people all looking to help each other in surviving these changes. Please pass on our thanks to the committee and we look forward to supporting you next year in Blackpool.

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Conference Sessions re-cap

Sessions 1 and 2

Introduction to Laughology

Stephanie Davies, Creative DirectorStephanie hit the ground running and launched into the beginning of the conference on the ‘importance of laughter and the workplace’.

The session was indeed interactive and fun as Stephanie introduced techniques and tools in our lives and at work. Following the session delegates gained:

• An understanding of Laughology.

• Introduction regarding techniques and methods to improve communication.

• Enhanced understanding of stressors and how to deal with stressful situations.

• To have fun and take away useful techniques which can be applied in practice.

Session 3

From NIPPA/Australia

Simon Giles, Defence Publishing ServicesSimon presented us with a session on how the Print Shop at Defence Publishing Services has been transformed from an Analogue Shop to the digital enterprise it is today, producing: 20 million monochrome prints and 300,000 colour impression per annum.

Session 4

Print to Mobile Marketing

Peter Lancaster, CEO Documobi LtdPeter Lancaster introduced delegates to a session on,” how to make print digital in a mobile world”; making us consider the use of QR codes? and their security by introducing a method of Intelligent Print Recognition. What this could ultimately mean for University print departments and their stakeholders.

Session 5

3D Printing

Iain Major, UK Education Co-ordinator, 3D SystemsIn 1997 Iain met Ian Adkins, then a freelance engineer, through their children and wives being friends. Together they established Bits From Bytes which was acquired by 3D Systems in 2010. Since then the business has gone from strength to strength.

Iain spoke to those at the conference about the world of 3D printing with a summary of the different types of technologies used and cited applications in many different aspects of industry including engineering, medical and dental fields. He then explained about the work going on in schools, colleges and universities across the UK and provided an opportunity for those attending to examine some pieces created in schools.

Session 6

Adobe InCopy

Paul Atkins, Design Team Leader, Loughborough UniversityPaul talked through Loughborough’s trial of using Adobe’s InCopy software on two prospectuses. How bringing designers and editors together using familiar software such as InDesign and InCopy achieved a time and cost savings to give a better workflow.

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Session 7

Question TimeFollowing its inception at Harrogate, Question Time still proves to be extremely popular amongst conference delegates. A range of topics were debated and amongst these were, ‘are the days of printing numbered? Providing a lively debate from an active panel.

Q1. Do you have a good relationship with your Marketing department?

Alan Stacey, Bishop Grosseteste, Initial answer from Nick Johns, CLIP

Q2. How do you see E-books compared to conventional printing in the future? I.E. can they work side by side?

Derek Kemp, University of Aberdeen, Initial answer from Chris Camp, ePrint Direct

Q3. Will we ever see the paperless office?

Bill Walker, The Robert Gordon University, Initial answer from Paul LeServe, Antalis

Q4. What is the next biggest innovation in print, hardware or software?

Simon Hampton-Matthews, University of the West of England, Initial answer from Paul Rylands, AltoDigital

Q5. What is the biggest threat to In-Plant printing units and what is the biggest opportunity?

Simon Hampton-Matthews, University of the West of England, Initial answer from Paul Tetley, University of Sheffield

Q6. What in your opinion is the Road Map for Print Services over the next 5 years and how will you support it?

Paul Squires, Manchester Metropolitan University, Initial answer from Sarah Crumpler, Duplo

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Session 8

Building a Strategic Business Plan

Stephen Amitrano Manager Print & Mail Services, Burlington County CollegeTo help managers prepare for future growth, Steve Amitrano, of Burlington County College (N.J.), gave a presentation on how to create a strategic business plan focused on their specific background, mission, goals and objectives. He encouraged them to assess where they are today (financial trends, employee expertise, equipment condition, market trends, new client opportunities) before pondering how they plan to move forward. He noted some steps that need to be taken for the plan to work (include a call to action, stress the in-plant’s value, improve your business practices, motivate and empower staff) and emphasized the importance of maintaining and periodically updating the plan throughout the year.

Session 9

Interactive GroupsWith topics such as: web to print; managed print services; branding and benchmarking, delegates were introduced to a wide range of discussion. With an overseer alternating between groups, each topic was discussed at length with much to be learned and experience gained.

Session 10

My Bradford Experience

Brian Pickles MD Inprint & Design (ret)Brian recounted for us how he had first put forward his plan to “buy the business” he already ran. The highs and lows, benefits and drawbacks. Creating the first full shared business model in higher education, Brian recounted his business plan, responsibilities that become solely his and how he worked in conjunction with Bradford University in order to make this enterprise the success which it is this present day.

Session 11

Prize Draw and Conference Feedback

Simon Hampton-MatthewsAPME Chair

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Presentations

APME colleagues especially liked the group sessions and question time.

Presentations were well received, although it was noted that subjects should not be repeated in the future (i.e. 3D printing). Colleagues want to see relevant leading edge technology and information presented without the spin.

InCopy received good feedback, as did the presentations from international visitors – it was considered good to get a wider perspective.

Action: Take format of seminars/question time/group sessions to agenda for 2015

Monday Night Social Events

The disco continues to be well received on a Monday night, but colleagues were split on introducing fancy dress again. Given the effort involved, it was suggested that we alternate the fancy dress each year.

Action: Item for next Executive agenda – agree fancy dress theme for 2015

Networking

It was requested that Golf is added as an alternative activity to the Tuesday afternoon networking activity.

Conference Dinner/ Annual Awards

There was a general feeling that more could be done to enhance the awards ceremony as part of the conference dinner. It was felt that it would be good to see the winning entries on screen as the names are announced. It was noted that the turnaround on judging/preparing the awards is very tight, and could restrict what is possible.

Steve T noted that he would consider audio/visual implications.

It was questioned whether we need to have an after conference dinner speaker.

Action: Item for next Executive agenda – enhancing awards

Other comments:

• Simon invited colleagues to make recommendations for a key note speaker

• Colleagues were encouraged to complete the conference feedback questionnaire and full members were asked to pass this on to associate members

• It was noted that the email forum had become a bit staid and had lost a bit of banter – is the balance right? It was confirmed that the blog has now been switched off.

• Colleagues were encouraged to come forward to host regional meetings (last one held in Loughborough April 2013).

APME Conference Feedback 2014

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Monday Night “Where did you get that hat? Where did you get that tile?

Isn’t it a nobby one, and just the proper style?

I should like to have one Just the same as that!”

Where’er I go, they shout “Hello! Where did you get that hat?”

Yes, hats off to Monday night which was a grand opportunity for conference delegates and suppliers to don their make-up, put on their hats, eye patches and slip on their many faces of Simon Hampton-Matthews.

I believe a wonderful evening was had by all, complimented with a culinary meal of dumplings and stew, Duncan Hurst taking first prize for best hat of the evening. Which for some was harder to swallow than the dumplings (only joking)?

There was also the disco of course and it was a great sight to perceive so many swallowing their cries of age and inhibition to partake in the evening’s activities. However, at approx 09:50pm, having been a bystander, I was more than ready for my cocoa and having had a delightful evening decided to leave the dancing to younger participants. When a certain young female Simon look-a-like accosted me! Dragging me onto the dance floor! In-spite of protestations! “No I really, really couldn’t . . . two left feet and all that. . . Oh, I remember this one! Don’t hold me back baby . . . let’s boogey!!”

Well done to everyone who took part and pictures of the evening are displayed.

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In-house Design

Winner: Robert Gordon University

Highly commended: Heriot Watt

Sponsored by: Antalis

In-house Print (Digital)

Winner: University of Leicester

Highly commended: Robert Gordon University

Sponsored by: Xerox

In-house Print (Offset/DI)

Winner: Robert Gordon University

Highly commended: Loughborough University

Sponsored by: Documobi

In-House Wide Format Print

Winner: University of Sheffield

Highly commended: University of Reading

Sponsored by: Premier Business Papers

Innovative Marketing of Print Service

Winner: University of East London

Highly commended: University of Southampton

Sponsored by: ePrint Direct

Congratulations to all the winners and thanks to the Sponsors for judging and their generous support.

Tuesday Night

Tuesday

Tuesday evening was the Annual Conference Dinner followed by the Presentation of the Awards and after dinner speaker.

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Jargon and gobbledygook, it sounds like a title for a Friday night BBC panel show hosted by David Mitchell, but I’m actually referring to what is more commonly known as corporate lingo or if you want to be straight-talking corporate bullsh*t. Just the other day I heard a classic.

‘The best way to boil a frog is slowly.’

Firstly, I’m sure many frogs would disagree with that as a factual statement. Surely if you were a doomed amphibian you’d want your passage to the other side to be quick; flash-frying would be more humane.

But on a semantic level what does it actually mean? When I asked the chap who used the phrase, he answered: ‘it means softly, softly, catchy monkey,’ skilfully replacing one animal cruelty-based proverb with another.

What it means in actual English is ‘for best results, take time’. For word nerds ‘softly, softly, catchy monkey’ originates from the boy scouts, presumably in the days when you could earn a badge for your simian trapping skills. I have no idea where the frog version comes from.

Other current corporate flim-flam favourites include ‘moon on a stick’, meaning unrealistic expectations and ‘jumping the shark’, meaning being behind a trend. This latter one originates from the TV industry where it is used to describe a series that has run its course and is floundering for ideas so desperately it devises outlandish storylines. It comes from the final series of Happy Days in which The Fonz enters a waterskiing competition and jumps over a shark.

Language and the way we use it has a huge bearing on how we are perceived. Lingo, acronyms and corporate bulls**t can create a detached audience. One of the most important aspects of leadership is engaging with your people. Another buzzword, usually accompanied by even more jargon; engagement metrics, critical factors, dialogue facilitation. To achieve these things you need to reframe the language you use.

Using humour, fun and laughter in an appropriate way can be a great way to connect with people, even Forbes recently wrote about why humour is a key to success at work. When harnessed properly, humour and laughter can be powerful tools for delivering an honest message in a good-natured way that captures the attention of your audience, without using corporate jargon. A recent study found that a sense of humour was the phrase that was used to describe the most effective leaders (Bell leadership Institute, Humour gives leaders the edge (2012) ) And that’s where we come in.

Happy Talk by Stephanie Davies CEO Laughology

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When delivering any message to an organisation whether it be about change, new systems or training and development, the key is communication and engagement in the subject matter. Historically organisations have delivered messages and training in a serious way, however times are changing. The more innovative and successful organisations like Google, Apple and even Virgin are realising that people enjoy feeling good, having fun and being happy at work. When this happens it makes sense that you are going to get a work force that is more productive, engaged and wants give discretionary effort. So how can you make this happen? In part it’s about behaviours, attitude, relationships, personality, environment and values as well as great communication and engagement processes and strategies through-out the organisation.

So what does engagement mean in a commercial and leadership sense? Engagement means belief in company values. For leadership to engage employees it needs to ask very simple questions. Are they happy, do they like the company they work for and are we helping them do their job to the best of their ability?

You don’t need to dress it up any more than that and by doing so, ironically, you disengage people. Read more about how Laughology is doing this.

Stephanie Davies Director

Order your copy of the Laughology book: improve your life with the science of laughter: http://tinyurl.com/Laughologybook

Laughology engages, inspires and motivates people and organisations to be better.

Your opinion is very important to us and the future of our business. We recognise our reputation is built on referrals. When you recommend Laughology to a new client ask them to tell us. We want to reward you for this.

Do you receive our free E-Newsletter? Visit our www.laughology.co.uk to find out more about our promotional offers.

Follow us on Twitter www.twitter.com/laughology

LAUGHOLOGY

Suite 869, Kemp House,

152 - 160 City Road,

London EC1V 2NX

T: 0844 800 1701

www.laughology.co.uk

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Tendering for outsourced print

TENDER FRAMEWORK: LITHO SHEET FED & DIGITAL PRINT SERVICES CONTRACT REF:60/DM

Category: Outsourced Print

Tender Award: May 2014.

Comments:

Working in conjunction with Procurement two documents were created,

• PQQ document

• Invitation to tender Document

The PQQ document contained a request for information based around

• Financial Evaluation

• Business Activities

• Insurance /Litigation

• Quality Assurance

• Equal Opportunities

• Environmental Management

Forty one companies responded and after analysis and scoring of the submissions twenty companies were invited to tender.

This document covered general procedures, quotation requirements, list of third party suppliers, work flow chart, plant list & operating systems and sample pricing matrix.

A comprehensive scoring matrix was created and every submission was evaluated.

I then asked my estimators to random pick three suppliers each, and follow the same scoring criteria. This ensured that the scoring had been done correctly and did not highlight any abnormalities. Comments were then added to every submission which was then fed back to both the unsuccessful and successful submissions.

The award was made to ten printers with a commencement date of June, for a period of two years with the option of extending for a further year.

The Companies chosen have equipment to cover all our requirements from B3 litho sheet fed presses, digital print engines and all the related finishing equipment. We will work on requesting three quotes for every job outsourced, placing the quotes with the appropriate suppliers.

This whole process although complicated in parts was very interesting to work on especially creating the original documents and scoring the companies on the evaluation sheets.

Main thing to take into consideration make sure you include all your requirements.

Paul Tetley Print & Design Solutions Manager, The University of Sheffield

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Tender for High Volume Digital Print engines mono & colour

TENDER FRAMEWORK: NATIONAL EDUCATION FRAMEWORK

CPC/DU/MFD/01 AND CBCY11171

EU Compliant framework for High Volume Digital Print engines Mono & Colour

COMMENT

In October 2013 I went out to tender to replace our Xerox Digital print engines.

I used two Framework agreements, CPC and CBC the reason being to cover all the suppliers who might consider submitting.

Prior to the tender been published we had visited the suppliers showrooms, North print and had one to one meetings to scope our requirements. I also undertook a survey with APME members to get information on the kit used technical support, type of lease and RIP platform used.

The tender document was put together working with my team and procurement and put out into the market place via IN –tend.

Six responses were received from

• Canon

• Sharp

• Xerox

• Ricoh

• Konica Minolta

• Alto Digital who submitted using Canon kit.

A scoring mechanism was created based on price/value for money and service requirements.

Each submission was scrutinised with great detail and scored accordingly.

I then produced a report for the Business Development Manager and Assistant Director of CiCS.

After further discussions I awarded the contract to Ricoh for a period of four years with a commencement date of 1st February. The equipment consisted of

• 1 x 901s graphic arts +

• 1 x C751

• 2 x 8120s mono machines

• Operated via Fiery Command workstations running impose and Compose software.

The equipment is leased with an inclusive maintenance charge. We pay for all clicks

After four months what do I think.-

• Major savings on lease costs approx. £80,000 pa compared to previous contract

• Initial teething problems, excellent response from Ricoh support and engineers.

• On-going training and support to fit in with our requirements

• Print quality near Litho reproduction

• Colour consistency excellent

• Wide paper catalogue

• Fiery RIPs superb for job processing

• Initial invoicing issues with amounts and time frame.

• Training to fit in with our requirements

• Print quality near litho reproduction, colour consistency excellent, wide paper catalogue, and fiery rips superb for job processing.

• Only downside accounts department slow to respond

If you are looking to replace your equipment certainly worth a look

Paul Tetley Print & Design Solutions Manager, The University of Sheffield

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Tender for multifunctional devices

TENDER FRAMEWORK: GPS RM1599 LOTS 2 & 3 AND CBC Y11171 LOT 5

CATEGORY: MANAGED PRINT SERVICES

TENDER AWARD: SHARP BUSINESS SYSTEMS: CBC Y11171 LOT 5: JANUARY 2014

Comments: The University of Sheffield invited suppliers to submit a tender response for the implementation of a Managed Print Service. So that we captured all the major suppliers we opened the tender across both frameworks; GPS RM1599 and the CBC Y11171.

The tender exercise was the result of a three year project to undertake a university wide print review. This included a full physical and electronic print audit; campus wide consultation with departments; the development of a university print policy and a detailed implementation plan. Consultants, Wyse Solutions, were engaged throughout the audit, consultation and tender process.

The tender documentation requested that the suppliers bid for a managed print service either working with our existing solution (EMOS Uniprint) or bidding using their own preferred solution. Tender submissions were received from Ricoh, Sharp, Xerox, XMA. A comprehensive evaluation took place using a scoring matrix that took into account the differences in the weightings given to the assessment criteria on both the Framework Agreements. The responses under each framework were marked in accordance with the marking scheme and then weighted according to the framework, we then used a formula to equalise the weightings to give a true comparison.

Sharp Business Systems were awarded the contract on the CBC framework in December 2013. The contract term is 4 years with a possible extension to a 5th year.

Implementation was planned and agreed to take place in 3 tranches, the first commencing in January 2014 and the second and third in the following two months. A tranche 4 was identified which took in the replacement of the existing equipment in the Libraries and installation of the service in the Students Union.

The service is designed with a follow me print, copy and scanning solution using Uniprint and Sharp MFDs. There are two models of MFDs and a small number of supported HP legacy printers. There are 550 devices on campus (50 x MFD and 50 printers) which are managed by the Sharp on-site team consisting of a Fleet Manager and two Engineers. Corporate Information and Computing Services (CICS) are responsible for this service , however Sharp and their partners work closely with the Sustainable Print Co-ordinator and the Server and Storage team to deliver the service. All enquiries for the service are taken by CiCS Help Desk and passed to Sharp as 2nd and 3rd Line support. There is a strategy to remove and dispose of the old fleet which consists of approx 2900 printers; to date 1500 devices have been collected and further collections planned.

Janine Barraclough, Head of Business Activity, Corporate Information and Computing Service, The University of Sheffield.

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ACUP 2014 In Phoenix ArizonaAndrew Scott — Glasgow Caledonian University

The day after arriving in Phoenix the experience started with an uplifting expedition, a hot air balloon ride in the Arizona desert. That was a first for me.

The conference proper got going with the usual registration and reception on the Sunday evening meeting old friends and lots of new ones besides.

The sessions started on the Monday at 8.20 sharp. There were a number of interesting sessions over the next 3 days including:- • Members’ success stories • Becoming a change agent • Building a strategic plan • Zen and the art of serving customers • ROI and equipment justifications • Leveraging operations and communications • What’s up with mail? • Human Resources - Training and staff development • Utilising students in in-plant operations

There was also the usual 42 vendor Exhibition with :-• Ricoh • PagePath • Collins Inkjet • HP • EDU Business Solutions• Coast to Coast labels • CP Bourg • Xerox • Mohawk Paper • Kodak• Avanti MIS • XanEdu • Rochester Software Associates • Xante • Trucolor Ink • Print & Finishing Solutions • Canon • Konica Minolta• Anajet T-shirt printing • Easy Graphics • Imprints USA • Dry Lam • Riso • EFI • RolandThere was an excursion to one of the Arizona State University campuses to visit their student staffed print and design department.

During the whole event there was obviously lots of time for networking with the 77 colleagues from across the US as well as a few from Canada. Simon Giles was there representing NIPPA . Francis Reis, Plymouth and I represented the APME.

Andrew Scott Head of Print Design Services at Glasgow Caledonian University.

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Print Design Services at Glasgow Caledonian University recently moved in to new purpose built premises. The new home is virtually the same floor space as previous but it is a better shape and lends itself to a more ergonomic layout for the flow of work through the department and the air handling system is much better too. Although we only moved 100 meters it took months of intricate planning to move the 52 DI press and the other equipment. The trick was to move with a minimum of downtime because we had been really busy especially in design, wide format and digital black and white and colour. The DI press was down for three weeks being refurbished and upgraded at the same time as moving which meant the outsourcing of some work. It was vital that we continued to meet the constant needs of the university. Moving to this location has meant we have been able to design the facility to best meet the continuously evolving needs of the university. The whole move worked seamlessly and we are really pleased with our new home.

Moving to New Premises

Andrew Scott – Glasgow Caledonian

Some key facts about Print Design Services:- • ThedesignStudiohandles approximately 700 projects per year• PDSprintsapproximately16million copies per year•PDSproducesaround1500wide posters and banners per year• Therearearound15,000 transactions per year Andrew

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The Imperial Hotel is a 4-star hotel on the Northern Promenade of Blackpool, Lancashire overlooking the

beachandthesea.Itwasestablishedin1867andissituatedinalargeVictorianredbrickbuilding,inwhat,

before development, was once Claremont Park. It is now operated by Puma Hotels Collection. The hotel

features a gold and blue facade, 180 rooms, the Palm Court Restaurant and the Number 10 Bar, frequented by

many British Prime Ministers. It has served as a conference and party venue for a wide range of societies.

The Queen has stayed at this hotel when visiting Blackpool, as did Charles Dickens.

Conference 2015The Imperial Hotel, BlackpoolSunday 31st May to Wednesday 3rd June

Full time Delegate fee, if booked before 30th September 2014, is £345.Booking forms and further details from

Roy Stares, APME Administrator, adminapme@virginmedia.com

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Welcome to this tenth edition of the APME Newsletter. Well, that rounds up the 10th Edition of the APME Newsletter with grateful thanks to all those who supplied articles.

Our conference in Cheltenham continued to be the success of previous years’ and judging by the quality of conference sessions it is a reminder that we are part of an industry which never stands still. Particularly evident in the Question Time and the Interactive Group sessions: Printing in some form will be with us for some time to come. Mono printing may have diminished to some extent as also has printing on coloured paper. However, new avenues have opened up for us such as large format printing, graphic and web design, good quality colour printing and in many cases running multifunctional devices from one central source, which some would term: ‘Managed Print’. Also, apart from an industry which never stands still I believe we are all part of a successful, forward thinking and innovative group, APME.

APME continues to go from strength to strength and provides a great resource for those of us involved in managing printing within the education sector. Particularly, with the email circuit being one of the main sources of encouragement to members.

Apart from conference it is also encouraging to meet with other members throughout the year where possible and the regional meetings provide a good opportunity for this. Consequently, Simon will be sending out a reminder twice yearly when regional areas should be considering organising their next meeting.

That’s all from me and once again it was great to see everyone at conference this year. I’m already looking forward to meeting members at regional meetings and at Blackpool 2015, where I have already booked three places! This 10th Newsletter is a bumper edition with grateful thanks to all contributors, it’s a valued resource and with so much happening within APME, this edition just goes to show how much we need it. Please keep them stories coming in and with photos!

Warmest regards,

Nigel

University of Exeter

Letter from the editor