apability Document - End- To-End IT Services - Custom Web & Mobile Apps ... · educational, and...

Capability Document - End- To-End IT Services

1 Rigel Networks Capability Statement

End-To-End IT Solutions

www.rigelnetworks.com Private and Confidential

TABLE OF CONTENTS

1) About Rigel Networks……………………………..……………………………………………..…………………………………………………………….2

2) Business Overview………………………………………………………………………………………………………………………………….……………3

3) Services

a. Enterprise Solutions……………………………………………………………………………………………………………………………………….4

b. Mobility………………………………………………………………………………………………………………………………………………………….4

c. IT Help Desk……………………………………………………………………………………………………………………………………………………5

d. Infrastructure Services……………………………………………………………………………………………………………………………………5

e. Big Data………………………………………………………………………………………………………………………………………………………….6

f. Virtualization………………………………………………………………………………………………………………………………………………….6

g. Cloud Services………………………………………………………………………………………………………………………………………………..6

h. Microsoft Expertise…………………………………………………………………………………………………………………………………….....7

i. Business Process Outsourcing………………………………………………………………………………………………………………………..7

4) Advantage Rigel Networks…………………………………………………………………..……………………………………………………………….8

5) Client Engagement Model…………………………………………………………………………………………………………………………………….8

6) Case Studies

a. Customized CRM Solution………………………………………………………………………………………………………………………………9

b. Website Development………………………………………………………………………………………………………………………………….10

c. Big Data Solution………………………………………………………………………………………………………………………………………….11

d. Microsoft: Up-gradation to Office 365……………………………………………………………………………………………….…….....12

e. Help Desk Support……………………………………………………………………………………………………………………………………….13

f. Mobile Application Development…………………………………………………………………………………………………………………14

http://www.rigelnetworks.com/




1. ABOUT RIGEL NETWORKS Back to top

RIGEL NETWORKS™: A Global “SOFTWARE SOLUTIONS” & “IT SERVICES” company

Rigel Networks is an End to End IT Service Company with 12+ years of experience in serving SMEs across USA, EU, GCC and Australia. We transform customer’s business by consulting, providing business & infrastructure services and deploying technology solutions. Taking care of human values and ethics, we engage with every customer individually and build custom Value for Money solutions driven by culturally trained, effectively communicating and efficient certified professionals. We foster businesses by innovation, quality, structured processes and collaboration with global resources to fulfil our mission of “Let Us Grow Together!”

Our end-to-end IT solutions right from conceptualizing and designing to the implementation and support, are built on

the foundation of transparency, smooth communication and robust project management. The “Solution first” approach

combined with technological vision and innovative thinking have always enabled business to reach their full potential

and accelerate the growth.

Since our inception in 2004, we have been consistently developing strategies to widen our core IT services by

expanding its reach, retaining customer relationships, engineering new business models and enhancing service

capabilities. We have shaped our culture that is appropriate to software developers who consider their work as a craft.

This is the reason why we have had the privilege to work with some of the amazing companies on earth when it comes

to develop software product with different languages and technologies.

HIGHLIGHTS

• Established in May 22nd , 2004

• Head-quartered at California Area, USA

• Multiple state-of-the-art Offshore Development Centers in India and offices in Australia and U.K

• Zero Debts, Zero Investors & Zero Liabilities since inception

MANAGEMENT TEAM

• Bhairav Patel, Founder & CEO

• Vishal Dalsania, Founder & CTO

• Nischal Patel, CIO


http://www.rigelnetworks.com/offerings/

http://www.rigelnetworks.com/technology/




2. Business Overview Back to top

Business Services

Business Transformation & Consulting

Helpdesk Services

Infrastructure Services

Business Process Outsourcing

Industries We Serve

IT

Retail

Logistics

Healthcare

Construction

Telecom

Hospitality

Business Solutions

EMR

E-Commerce Solutions

CRM

CMS

Technology Expertise

Microsoft

Open Source

Mobile

Cloud

Virtualization

Big Data





3. Rigel Networks’ Services Back to top

a. Enterprise Solutions

We build custom software applications that drive revenue and provide seamless customer experience for

our clients’ businesses. Rigel networks works closely with its clients to understand their business objectives

to develop solutions meeting their budget and objectives. We also offer our clients the integrated

maintenance and enhancement service loaded with its capable IT resources in order to streamline, manage

and maximize all systems & applications in their organization. Our enterprise solutions include:

i. Customer Relationship Management Software

ii. E-Commerce Solutions

iii. Content Management S

iv. Electronic Medical Record Software

v. Website Development

vi. Application Development and Maintenance

vii. Application Integration

b. Mobility

With an experienced team of mobile app developer, we specialize in developing highly customizable apps

according to customer’s goals and objectives. We are an expert in developing enterprise, e-commerce,

educational, and utility apps. Our mobile expertise span across defining user experience, developing and

porting of mobile applications for platforms iOS, Android, Blackberry, Windows Mobile, Xamarin, Sencha,

PhoneGap, Rhomobile, Appcelerator Titanium, and SproutCore applications. We have developed numerous

applications like:

i. Gaming Application

ii. Social Media Application

iii. Business Application

iv. Utility Application

v. Safety Application

vi. Educational Application

vii. Lifestyle Application


http://www.rigelnetworks.com/offerings/solutions/

http://www.rigelnetworks.com/offerings/business-services/mobility/




c. IT Help Desk Back to top

At Rigel Networks, we release the burden on the support center with our organized IT Help Desk Support

Services. Our clients can count on us for being the first point of contact for their employees and clients. We

seamlessly integrate our IT help desk support services with other support groups in customer’s organization

to enhance workflow processes lead to a distinct improvement in customer satisfaction levels. Our IT Help

Desk services offer:

i. Personalized process tailored to your business

ii. Specialist support

iii. Initial confirmation response to requests

iv. International language support

v. Support on complex hardware and network operating system software

vi. Monthly service level review meetings

vii. 24/7 Assistance

viii. A single point of contact for the management of all calls

ix. Dedicated Team of Resources

x. Tailored acceleration and progress

xi. Accurate and timely reporting

xii. On-shore and off-shore expertise

d. Infrastructure Services

Rigel Networks’ Remote Infrastructure Management solution is based on a sophisticated architecture which

is custom made to resolve and manage problems. We provide a wide range of managed and professional

services engineered to improve and complement existing/new infrastructure environments. We can help

design, build, run and manage your IT infrastructure services in a flexible manner that allows for better

integration with the existing processes and resources. Our service includes:

i. Virtual infrastructure (VMware, Windows Server 2012 with Hyper-V etc.)

ii. Server Management (mail server, active directory server, web server, database server etc.)

iii. Security Management (firewall – sonic wall etc.)

iv. Cloud Management (office365, Amazon Web Service, Windows etc.)

v. Helpdesk Management


http://www.rigelnetworks.com/offerings/business-services/helpdesk-services/

http://www.rigelnetworks.com/offerings/business-services/infrastructure-services/




e. Big Data Back to top

As a leading big data solution provider company, we believe it is important for our clients to know what they

can do with big data. We emphasis on the importance of knowing how to utilize it to its maximum potential

by enhancing decision making process , identifying risks and assessing the likely outcomes of alternatives.

We can help you in two ways:

vi. Consulting Services: As a big data specialist and business intelligence consulting company, we

can help you make better, informed, and data-driven decisions by leveraging full value of the

data.

vii. Customized solutions: We can design, develop, and deploy customized solutions to integrate

with your CRM to capture all the internal and external data. It is important for you to discover

how and when your important stakeholders interact with you and how this interaction has

changed over the time.

f. Virtualization

Rigel Networks has helped numerous SMEs in developing innovative solutions taking advantage of

virtualization in order to reduce costs without compromising on quality and efficiency. We understand the

importance of reliability, system integrity, and uninterrupted access. With comprehensive approach and

flexible & scalable services, we help our clients maximize the success of their virtualization initiative. Our

services using Hyper-V and VMware include:

viii. Server, Desktop, and Datacenter Solutions

ix. Deploy, Manage, and migrate virtual machine and servers

x. Creation and testing of templates

xi. P2V andV2V server/machines conversation and migration

xii. Version migration

xiii. End to End implementation

xiv. Desktop provisioning, management, and monitoring services

xv. Failover Clustering


http://www.rigelnetworks.com/offerings/application/big-data/

http://www.rigelnetworks.com/offerings/business-services/virtualization/




g. Cloud Services Back to top

Most of the enterprises are implementing Infrastructure as a service, cloud service to avoid from software

failure. We have teamed up with Microsoft, Amazon and others to deliver our cloud services in a rapid

design, integration and deployment solution set and simultaneously ensure company’s cloud-computing-

based resources and working optimally and properly interacting with users and other services. We can build

any level solution from Start-up to Enterprise. We have expertise in following Services:

xvi. Office 365: As a Microsoft Gold Partner, we extend cloud services to our client and provide

throughout solutions like installation, migrating, upgrading and managing. We integrated

Exchange Server, SharePoint and Lync to Office 365 in which you can access mail, calendar, and

contact on your whole nine yards including PC, Mac, iPhone, iPad, Android, or BlackBerry.

Calendar entries etc.

xvii. Amazon Web Service: It offers a complete set of infrastructure and application services that -

enable you to run virtually everything in the cloud: from enterprise applications and big data

projects to social games and mobile apps. It enables you to eliminate the need for costly

hardware and the administrative pain that goes along with it. AWS can reduce costs and

improve cash flow, whether you are starting out or operating on a large scale.

xviii. Windows Azure: We offers a simple, reliable, and powerful platform by which you can host

applications and create web applications and services. You can store data using relational SQL

databases, MySQL table stores, and unstructured blob stores, and optionally use Hadoop and

business intelligence services to data-mine it.

h. Microsoft Expertise

As Microsoft Gold Partner, Rigel Networks has been forefront in developing the right solutions for various

businesses across multiple industries. We offers extensive industry and process knowledge that helps

enterprises modernize their businesses using Microsoft Business Solutions. We have intensive experience in

industries like Healthcare, Retail, Telecom, Logistics, and Construction.

Our Competencies across various Microsoft Solutions involve:

1) Custom Application Development : Microsoft ASP.Net

2) Enterprise Solutions: Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft

Dynamics NAV

3) Integration Solutions: Microsoft Share Point

4) Virtualization: Microsoft Hyper-V

5) Cloud Computing: Microsoft Azure, Office 365

6) Migration Services: Microsoft Exchange Server, Microsoft Active Directory, Microsoft SQL


http://www.rigelnetworks.com/offerings/business-services/cloud-computing/

http://www.rigelnetworks.com/technology/micrososft/




i. Business Process Outsourcing Back to top

Rigel Networks provides customized global sourcing solutions to a diverse group of clients who rely on us for

vertical-specific processes, as well as shared corporate services. In addition to a broad range of horizontal

services including Finance & Accounting (Quick books), HR Services (RPO), Back Office Work and maintaining

and timely checking of Service Level Agreement for our client. Our Expertise in different domains includes:

1) Order Management Services

2) Customer Support Service

3) Finance and Accounting Outsourcing

4) Telecom Outsourcing

5) Quality Management Outsourcing

6) Back office Outsourcing

4. Advantage Rigel Network

1) Extensive Multiple Industry Knowledge: We have an extensive experience of numerous projects in various industries like Healthcare, Telecom, IT, Retail, Construction, and Logistics

2) Certified Technology Experts: We are certified Microsoft Gold Partners and Kentico Bronze Partners

3) One-Stop-Destination for all your IT needs: We are an End-To-End IT Solutions and Service provider combining latest technologies and strategic expertise to meet client’s requirements. We can offer services from requirement analysis, technical design, development, QA, testing and till support, training and maintenance

4) Flexible Engagement Model: Whether it’s project-to-project base or dedicated team base, our engagement model is designed to meet our clients’ needs We can ramp up a development team for our clients at a very short notice

5) Cultural Synchronization: We go extra mile to understand our client’s culture and hence, there is always a cultural synchronization between us and our clients.


http://www.rigelnetworks.com/offerings/business-services/bpo/




5. Client Engagement Model Back to top

Our client engagement model involves:

1) The client will be conducting the interviews before hiring the resources.

2) Resources will be able to work on the client Time zone irrespective of the geographical location and time.

3) Resources will be directly coordinating with the client and will be available on Skype during working hours,

can be contacted over the Phone when needed.

4) Resources will be working from our Indian Branch, however, they will be fully controlled and monitored by

the client.

5) Resources will be ready for daily to weekly bases reporting, if required.

6) Resources can be hired from Hourly to Monthly bases.

7) Free replacement of the resources will be offered, if the client do not find them good or they left the

company.





Back to top

Business Needs

Client Overview and Problem:

One of our U.S. based clients from Healthcare industry

was using obsolete technologies for their

organization. Due to the primitive technologies, they

had many limitations like web access mobility, digital

signature, photo capture integration etc. which was

the basic requirement for their functioning with the

advent in technology.

Client Requirement:

MS Access was used as the primary database. This

was not sufficient to store the data as per the

requirement and the application was not having the

primary features like digital signature of the patient,

web access, photo capture integration etc.

Due to lack of such primary features all the patients

had to come to the office and fill up the forms and

other formalities which was a major challenge for the

organization, because it is not feasible for all the

patients to come to the hospital.

Customized CRM Solution

Industry

Information Technology and

Services

Organization Size

Medium (50-100 employees)

Country

United States

Customer Profile

The client was one of the leading

Healthcare Service provider in

United States.

Technologies

SharePoint





Back to top

Business Needs

The Solution:

Rigel Networks’ CRM experts have built a customized

CRM with many in depth features like inbuilt photo

capturing feature, mobility of MS CRM, integrated

with Microsoft SharePoint 2010 for our client etc.

These features have not only eased the client’s

operational management but also their patient’s

mobility and usability. The CRM provided the patients

with an option to make changes online.

Benefits

• Client can create customize table as per his

requirement.

• Added digital signature (Patient can sign the

form from their place without having to come

physically to the office).

• Web Access (Patient can access data and enter

it from anywhere).

• MS CRM (To ease the administration and

management work).

• Photo Capture feature (Patient can click his

photo from the integrated webcam which is

directly added to his/her form).

Industry

Healthcare

Organization Size


Country

United States

Customer Profile

The client was one of the leading

Healthcare Service provider in

United States.

Technologies

SharePoint





Back to top

Business Needs


Based in United Kingdom, our client is among the top

10 banks globally in terms of global assets and

revenue. It has always maintained a healthy work

environment for all their employees. They were

looking forward to create a platform for all the

employees to exchange ideas, information, and

questions. Forums and blogs work particularly well at

company, department, and team levels. These

empower people to seek answers from their peers,

strengthen connections between colleagues, and

transfer knowledge.

Client Requirement:

The bank wanted to build an internal communication

portal for all their employees and families to

empower better communication among the peers.

They wanted to develop a centralized portal where

the employees can share their experiences, pictures,

blogs, problems and solutions which in turn could be

beneficial to other employees.

Website Development

Industry

Banking

Organization Size

Large (100000+ employees)

Country

United Kingdom

Customer Profile

Client is among the top 10 banks

globally in terms of global assets

and revenue based in United

Kingdom

Technologies

WordPress





Back to top

Business Needs

The Solution:

The new “Head to the Heart” portal was created

keeping every employee’s need in mind. The portal

provided registered employees with an easy access to

the required content. The structure of “Head to the

Heart” portal makes it simple for employees to find

information or access photos, blogs, discussions and

other details that were already shared on the portal by

other users.

Security throughout the portal was simplified, making

it easier for employees to request access. Only admin

had access to modify security settings ensuring a

higher order of compliance and risk management. Any

new registration required a unique Id that was

provided to every employee by the Bank directly prior

to registration. This code allowed multiple registration

by the employee and their family members.

“Let’s Talk” module in the portal provides access to all

the registered users to submit a new topic and add

comments. The users also had provision to reply to the

existing conversations. We also created a page for the

users to register in various events. They could also see

a detailed list of all the events along with the respective

pricing and address of the exact locations. The users

also had a provision to like and upload their pictures on

the portal through the Gallery Page and share their

experiences via. Blog Spot.

Industry

Banking

Organization Size


Country

United Kingdom

Customer Profile




Kingdom

Technologies

WordPress





Back to top

Benefits:

• The interactive blog section nourishes the

talent of some of the innovative employees

and hence would provide them refreshment

from their hectic work schedule

• Image sharing, fun forums & event discussions

elevate the bonding & unity amongst the

employees, making the work environment

pleasant and productive

• It is now easy to register in any event owing to

a centralized medium for all the employees.

An employee could also make multiple

registrations at the same time for various

events.

Industry

Banking

Organization Size


Country

United Kingdom

Customer Profile




Kingdom

Technologies

WordPress





Back to top

Business Needs


With more than a billion viewers, a leading USA based

company from entertainment industry received

hundreds of billions of rows of data from various

industry providers, retail partners, and third-party

online services.

Client Requirement:

The client wanted to analyze data till the minutest

details – both structured and unstructured data,

minute- by-minute and viewer –by-viewer. The

challenge was not only the analysis of the data, but

doing this analysis quickly.

Solution:

Rigel Networks’ dedicated and expert team of

engineers empowered client’s research team. Initially

the research team spent a lot of time analyzing and

processing data. With our solutions, client was able to

increase the pace, details and magnitude of the data

analysis to make the right call. The solution provides

versatility and near real-time analytics. The client was

able to understand in a better manner and proactively

respond to customer actions by serving up timely

incentives and offerings. The solution also allows

analysts to perform scenario-based analyses and

campaign simulations in real-time, using live customer

and established campaign data—thus opening the

possibility for discovering new markets.

Big Data Solution

Industry

Entertainment

Organization Size


Country

United States

Customer Profile

The client is one of the USA based

entertainment company





Back to top

Business Needs

Benefits:

• The time to run analysis is reduced by 32%

• Client was able to save on cost. The money

which was spent on external vendors was

spent on Rigel solution

• Analysis carried out is more accurate and cost-

effective

• Empowering the marketing team to and

develop more precisely targeted campaigns

• Better understanding of customers’ behaviour

and sentiments to deliver marketing

campaigns effectively

• Wider spread of marketing message

• Increase in the conversion rate of the

marketing campaigns by 3%

Industry

Entertainment

Organization Size


Country

United States

Customer Profile

The client is one of the USA based

entertainment company





Back to top

Business Needs

Client Overview:

Based in Australia, our client is the largest supplier of

stainless & specialty steel with offices at 10 different

locations in Australia. They were using exchange 2010

and it was hosted in 10 different locations.

Problems:

The overworked server hardware

Due to elevated reliance on emails, their local

server & internet lacked in providing reliability

in accessing the email.

Syncing issues of large email boxes to tablets,

mobile devices, and outlook programs for long

term employees.

Due to above challenges, the company was losing on

efficiency, time, and most importantly money.

Microsoft: Up-gradation to Office 365

Industry

Manufacturing

Organization Size


Country

Australia

Customer Profile

Based in Australia, our client is the

largest supplier of stainless &

specialty steel with offices at 10

different locations in Australia

Technologies

Office 365

Windows Server 2012





Back to top

Business Needs

Solution:

Leveraging Rigel Networks’ managed services & project

engineering team, the client’s migration project was

planned, scheduled & executed within 7 days from

acceptance of the proposal.

We registered Office 365 portal & migrated 200

mailboxes with around 300 GB of mailbox database.

Cloud identity was selected to set up and manage user

accounts, i.e. no on-premise servers were required.

The accounts were stored in cloud-based user

authentication service Azure Active Directory.

Our IT engineer configured Directory Synchronization

Tool to sync the on-premises domain controller

passwords with office 365 mailbox login. The

migration of all the mailboxes was done using cut over

Office 365 migration process. After the migration, we

did the decommission process of on-premise Exchange

Server 2010.

Along with this, as per the client’s need, we installed a

new server with windows server 2012 and configured

additional domain controller. We migrated all the

FSMO roles to new 2012 domain controller and did the

decommission process for the existing 2003 domain

controller.

Industry

Manufacturing

Organization Size


Country

Australia

Customer Profile





Technologies

Office 365

Windows Server 2012





Back to top

Business Needs

Benefits:

• The server load time decreased, effectively

extending its life.

• 100% reliability in accessing e-mails

• Efficient & proactive workforce with reliable e-

mail access

• Ease of communication between employees,

vendors, and customers

• The main benefit was freeing up internal

resources & reduction in corporate liability,

resulting in reduced overhead costs.

Industry

Manufacturing

Organization Size


Country

Australia

Customer Profile





Technologies

Office 365

Windows Server 2012





Back to top

Business Needs

Client Overview and Problems:

A leading IT service provider in US provides online

support, server management, data backup support,

security to various customers across the globe.

Majority of the service requests were issued via e-mail

or call. Often, these requests were missed due to

different time – zones resulting in poor customer

service and satisfaction levels.

The manual processes did not allow historical tracking

of the information related to the IT support and

maintenance activities performed by the client. It was

essential to maintain accountability for all the

activities performed in order to keep a check on

billing.

Solution:

Rigel Networks provided a dedicated team which was

trained and skilled to manage IT service tickets in a

timely manner improving customer satisfaction level

significantly. We offered 24*7 support with IT help

desk experts available round the clock to attend the

requests irrespective of the location. The solution had

following features:

24*7 Live Support

Easy integration of e-mail to and from the

clients in a single system. Easy for customers to

view their ticket and the current status.

Effective communication between Client,

Support Engineers, and his customers.

Seamless integration with other office tools

Reduced duplication and elimination of errors

Help Desk Support

Industry

Information Technology

Organization Size


Country

United States

Customer Profile

A leading IT service provider in

United States provides online

support, server management, data

backup support, security to various

clients across the globe





Back to top

Business Needs

Benefits:

• Decreased missed appointments from 25% to

less than 1%.

• Second follow up calls from the customers

were eliminated

• Decreased ticket resolution time.

• Single point of source for all the information

related to a client

• Easy and efficient to collaborate with the

customer

Industry

Information Technology

Organization Size


Country

United States

Customer Profile

A leading IT service provider in

United States provides online

support, server management, data

backup support, security to various

clients across the globe





Back to top

Business Needs

Client Overview and Problems:

Based in Australia, our client is a leading provider of

healthcare services, also offering varied value-added

services, featuring daily health care tips & home

based remedies via their very popular website. Our

client had a BlackBerry PlayBook healthcare

application and the previous vendor was trying to

deploy the same for BlackBerry Torch. It was rejected

by BlackBerry creating a disaster for the client.

Our client needed to get out of this situation.

Additionally, they wanted to launch their popular and

feature-rich web application on all popular mobile

platforms, e.g. iOS, Android & Windows.

Mobile Application Development

Industry

Healthcare

Organization Size


Country

Australia

Customer Profile

The client is a leading provider of

healthcare services, also offering

varied value-added services,

featuring daily health care tips &

home based remedies

Technologies

Xamarin





Back to top

Business Needs

Solution:

We used Xamarin, an open source mobile

development framework that is widely known as

a game changer for building powerful cross-

platform mobile applications. We made their

web application mobile enabled, targeting

multiple popular mobile platforms.

The end result was feature-rich, sleek, and easy-

to-use apps targeting popular mobile platforms

such as iPhone, Android, Windows Phone. While

BlackBerry WebWorks provided the power to

integrate with BlackBerry Messenger, Xamarin

provided a cost-effective solution to create quick

apps and deploy to multiple popular platforms.

The application was easily available on both iOS

and Android platforms.

Additional security was implemented for the

various transaction modules.

He could get a detailed review regarding the

customer’s buying habits who using his App i.e.

android or iOS users. This helped him to create

customized offers for both Android and iOS

users.

Benefits:

Time-to-time market & target audience coverage

increased by75%, since they have their

CApplication for all the famous platforms, i.e.

Android, iOS & Windows.

Increased sales

Industry

Healthcare

Organization Size


Country

Australia

Customer Profile

The client is a leading provider of

healthcare services, also offering

varied value-added services,

featuring daily health care tips &

home based remedies

Technologies

Xamarin


apability Document - End- To-End IT Services - Custom Web & Mobile Apps ... · educational, and...

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