“We sincerely appreciate the partnership and the ......Integrated Hub™ At the core of the...

12
Layton Communications Center, Utah Spillman agency since 2002 Spillman’s Communication Center Solutions Spillman provides your communications center with the responsive, reliable, and easy-to-use solutions you need to respond quickly to emergencies. Spillman’s unique architecture is specifically designed for live data sharing. The single-source database reduces duplicate data entry, providing your communications center with accurate data that helps you efficiently serve your community. Spillman offers more than 40 modular software solutions, allowing you to create a customized system that meets your communications center’s unique needs while preserving all the benefits of an off-the-shelf system. Spillman follows a distinctive site license pricing model for desktop modules, contributing significantly to the long-term savings and system value. Finally, Spillman combines innovative software with an unparalleled commitment to customer service, providing you with technical training and 24/7 support. Spillman software is designed to meet your communications center’s CAD, Mapping & GIS, Mobile Data, Data Sharing, and Personnel & Resources needs.

Transcript of “We sincerely appreciate the partnership and the ......Integrated Hub™ At the core of the...

Page 1: “We sincerely appreciate the partnership and the ......Integrated Hub™ At the core of the Spillman system is Integrated Hub – the foundation for the system’s key components

Copyright © 2011, Spillman Technologies, Inc. All rights reserved. Information is subject to change without notice. Rev. 01.06.11

4625 West Lake Park Blvd.Salt Lake City, Utah 84120

[email protected]

Layton Communications Center, UtahSpillman agency since 2002

Spillman’s Communication Center Solutions

Spillman provides your communications center with the responsive, reliable, and easy-to-use solutions you need to respond quickly

to emergencies. Spillman’s unique architecture is specifically designed for live data sharing. The single-source database reduces

duplicate data entry, providing your communications center with accurate data that helps you efficiently serve your community.

Spillman offers more than 40 modular software solutions, allowing you to create a customized system that meets your

communications center’s unique needs while preserving all the benefits of an off-the-shelf system. Spillman follows a distinctive

site license pricing model for desktop modules, contributing significantly to the long-term savings and system value. Finally,

Spillman combines innovative software with an unparalleled commitment to customer service, providing you with technical

training and 24/7 support.

Spillman software is designed to meet your communications center’s CAD, Mapping & GIS, Mobile Data, Data Sharing, and Personnel & Resources needs.

“We sincerely appreciate the partnership and the cooperation that we

received from Spillman. (Spillman has done) an excellent job of meeting

our needs.” Director Bill Harry

Salt Lake Valley Emergency Communications Center (VECC), Utah

Customer since 2000

For nearly 30 years, Spillman has provided innovative and reliable dispatch software systems to communications centers

nationwide. We are dedicated to creating software that helps your communications center respond quickly and efficiently in

emergency situations.

Spillman Technologies provides comprehensive public safety software solutions for more than 900 communications centers,

police departments, sheriff’s offices, fire departments, and correctional facilities nationwide. Spillman specializes in integrated

software, including CAD, RMS, Mobile Data & Field Reporting, Mapping & GIS, Crime Analysis & CompStat, JMS, Fire, Data Sharing,

and Personnel & Resources.

Page 2: “We sincerely appreciate the partnership and the ......Integrated Hub™ At the core of the Spillman system is Integrated Hub – the foundation for the system’s key components

Integrated Hub™

At the core of the Spillman system is Integrated Hub

– the foundation for the system’s key components

including a single-source database, master tables,

Geographic Information System (GIS) technology, and

message center. Using an open, centralized database, all

information is entered, stored, and extracted in real time

while providing total software integration.

Open Database

As the sole location for the input, storage, and retrieval of agency-wide records, the system’s single-source database allows you

to build a foundation of secure and accurate information. Its open-architecture design supports industry standards such as Open

Database Connectivity (ODBC) and SQL to make data easily accessible.

Keeping Communities Safe with Spillman

Administrators use Spillman to dispatch for multiple agencies and manage their communication center’s resources.

Dispatchers use Spillman to query local, state, and national databases for information and view calls and law

enforcement units on a customizable, electronic map.

The IT department uses Spillman’s 24/7 support to quickly resolve software issues.

The GIS division uses Spillman to create and store detailed jurisdictional maps with street and address information.

Spillman integration allows all departments within your agency to share live data.

Third-party Interfaces

To help you maximize your existing vendor relationships, Spillman partners with a variety of third-party vendors through custom

software interfaces as well as XML or ODBC data exchanges. Two premier partnerships that benefit police departments include

HipLink Paging and ProQA.

Dispatchers can use the HipLink Paging Interface to wirelessly relay real-time call information to pagers, smart phones, faxes,

printers, laptop computers, landline phones, and more. Pages can be sent manually, or the interface can be configured to send

pages automatically based on the type and nature of the emergency.

The ProQA Interface allows agency personnel to transfer important law data between Spillman’s Computer-Aided Dispatch

solutions and ProQA. The interface integrates ProQA data into the dispatch process, making it easy to start a new ProQA case and

keep a thorough record of calls, searchable from within Spillman’s CAD.

Other common interfaces for communicatons centers include CopLink and Pictometry. For additional information about

Spillman’s interfaces, visit www.spillman.com/interfaces.

Modules

With more than 40 off-the-shelf modules and dozens of additional interfaces to choose from, our communications

software allows you to customize a system that meets your agency’s individual needs.

Modules accompanied by the communications icon indicate those most suited to communication centers.

Alarm Tracking and Billing

CAD

CAD Mapping

CAD-to-CAD Interface

Civil Process

Commissary Management

CompStat Dashboard

E-911 Interface

Equipment Maintenance

Evidence Bar Code & Audit Interface

Evidence Management

Fire Mobile AVL Mapping

Fire Mobile CAD

Fire Mobile Field Interview Forms

Fire Mobile Premises & HazMat

Fleet Maintenance

Imaging

InSight

Inventory Management

Jail Management

Law Records with UCR/IBR

Licenses and Permits

Mobile Office: Accident Forms

Mobile Office: AVL Mapping

Mobile Office: Citation Forms

Mobile Office: Driver License Scanning

Mobile Office: Law Field Interview Forms

Mobile Office: Law Forms

Mobile Office: Premises and HazMat

Mobile Office: Records

Mobile Office: Spillman Touch

Mobile Office: State and National Queries

Mobile Office: Voiceless CAD

Pawned Property

Personnel Management

Pin Mapping

Premises and HazMat Information

Premises Inspections

Response Plans

Rip-n-Run

State Link

Traffic Information

Vehicle Impound

Page 3: “We sincerely appreciate the partnership and the ......Integrated Hub™ At the core of the Spillman system is Integrated Hub – the foundation for the system’s key components

Master Tables

The system’s master tables allow you to enter data once, where it is automatically shared among related modules. All tables are

accessible from any Spillman module, providing direct access to critical agency information. You can also attach related files to

records, including images, sound waves, and other essential documents.

Message Center

Spillman’s messaging feature allows you to view state search returns and send or receive messages directly from the system.

Instant messaging provides communication between single agency users or groups. It also provides pop-up alerts for BOLOs,

ATLs, and Amber Alerts with audible and visual notification.

Dual-Platform Compatibility

The Spillman system is compatible with Microsoft Windows® and IBM AIX® operating systems. This compatibility enables you to

choose the platform that best fits your agency’s needs and maximizes the productivity of system users.

Data Sharing and NIEM

The Spillman system is constructed to unify all divisions throughout your agency in addition to supporting regional data sharing

with real-time data flow. Intra-agency sharing streamlines data exchange by connecting departments through fully integrated

modules and immediate access to information. Regional sharing makes it possible for multiple “shared” agencies to utilize one

central Spillman database housed by a “host” agency. Using the National Information Exchange Model (NIEM), the Spillman

system also allows you to interface with third-party systems without developing costly interfaces.

NamesA single record is created for each person’s name, which

becomes instantly accessible from all other system tables.

On-Call SchedulingPersonnel resources are

tracked and individuals with special skills can be assigned

to specific calls.

VehiclesVehicle records contain

detailed information about each vehicle entered into

the system.

Demographic SummaryCharacteristics of those

involved in law enforcement activities are recorded and

made available for reporting.

PropertyProperty records contain

detailed item characteristics and are linked to the

property owner.

ResourcesResources are managed for quick access in emergency

situations.

Wanted PersonsThe wanted persons table is checked for active warrants

each time a name record is displayed.

DisseminationAn electronic paper trail is created by linking inserted

text to name records.

GIS Benefits

Spillman’s Geographic Information System (GIS) software allows you to save valuable time by connecting directly to an ESRI

Arc GIS server, eliminating the need to load a map into the database. With Spillman, you can access a layered electronic map of

your jurisdiction containing detailed street and address information, specific addresses, and intersections. Spillman’s GIS is fully

integrated with Spillman CAD, allowing dispatchers to access comprehensive address information like alerts and past incidents,

address candidate scoring, common place names, duplicate call alerts, and dispatch zone assignment.

You can also use Spillman’s GIS software for address verification. Address verification gives your communications center access to

a layered electronic map of your jurisdiction containing detailed street and address information. The database displays specific

addresses and intersections, including x- and y-coordinates, enabling you to rapidly identify correct locations, including common

location names and alternate or alias street names.

The Address Selection screen

scores each address candidate

according to how closely it

matches the address you entered.

The color-coded addresses allow

you to quickly select the most

correct choice.

Address candidates can be

viewed on a map, where they

are also color-coded according

to how closely they match the

address you entered.

Page 4: “We sincerely appreciate the partnership and the ......Integrated Hub™ At the core of the Spillman system is Integrated Hub – the foundation for the system’s key components

Innovative Architecture

Spillman’s unique architecture consists of three tiers: the

database server; the application server, or business rules; and

Spillman’s modular solutions and interfaces. This off-the-shelf

architecture makes Spillman a flexible, user-friendly system

for handling complex information, regardless of your agency

type or size. In addition, the architecture’s scalability adapts to your needs by allowing you to support more users as your agency

grows, and the Sentryx® architecture offers an updated interface and standardized features and tools.

Powerful Searching

The Spillman system enables you to pinpoint information fast. You can search multiple fields simultaneously, search a single field

or combination of fields, expand or restrict search criteria, and use versatile criteria like “wild card” or “sounds-like” searches.

With Sentryx-based modules, you can save your searches and recall them later, eliminating the need to re-enter the same search

criteria multiple times.

Multi-jurisdictional Interoperability

Spillman’s integrated public safety solutions enable multiple jurisdictions to share data while keeping sensitive

information secure and preserving unique agency standards. Communications centers, police departments, sheriff’s

offices, fire departments, and correctional facilities across the nation use Spillman to exchange critical information. In

fact, 80 percent of Spillman customers use the software to share data with anywhere from two to 51 other Spillman

and non-Spillman agencies.

IT Benefits

With Spillman, you can receive support 24 hours a day, seven days a week. You can manage problems online at MySpillman.com

and access Spillman’s Knowledgebase for assistance. Spillman provides your agency with multiple training opportunities, including

on-site training plans and a simulated database where users can practice their skills.

Spillman’s Application Server is a Web-based control panel that assists you in your system administration responsibilities by

providing you with a single location to manage all online Spillman administration tools. The server is accessible from the Internet

browser of any computer on an agency’s Spillman server. You can also conveniently install upgrades using Spillman’s server-to-

client feature. This allows Spillman to send upgrades to your agency’s software automatically, saving you the time of manually

installing upgrades on each computer.

Spillman protects sensitive data by defining permissions for programs, menus, screens, and even individual records and fields. You

can use permissions to limit a dispatcher’s access to one agency’s records, or to give them access to system functions.

More than 100 preformatted, dispatch-specific reports allow your agency to document dispatch activities. Reports can also be

customized to meet your communications center’s specific needs. Advanced reporting tools make it easy for consolidated centers

to accommodate reporting guidelines for each agency served.

Spillman’s AVL Mapping

and CAD Mapping

modules allow you

to see the location of

calls and units on an

electronic map.

Page 5: “We sincerely appreciate the partnership and the ......Integrated Hub™ At the core of the Spillman system is Integrated Hub – the foundation for the system’s key components

Cutting-Edge Visual Involvements®

Spillman’s signature Involvements provide you with the most robust investigative tool in the industry. Involvements span all

master tables and intuitively link incidents, persons, vehicles, properties, and other records together as one – automatically

connecting key pieces of information. In addition, the system’s Visual Involvements feature sets a new industry standard by

providing a simple and effective way to view relationships between linked data using an interactive, web-like structure.

Total System Security

Spillman’s enhanced data security allows you to limit information access to authorized personnel at both system and user levels.

Sensitive data is protected by defining permissions for programs, menus, screens, and even individual records and fields.

Administration Benefits

Spillman’s dispatch solutions allow your communications center to efficiently serve your community through access to real-time,

fully integrated data. Spillman’s unique architecture is specifically designed for live data sharing, providing you with the most

accurate data. The single-source database also reduces duplicate data entry and ensures that data is accurate and useable.

Spillman’s fully integrated solutions allow you to dispatch for several agencies at once. Using Spillman InSight™, you can search

and receive real-time data from agencies outside your jurisdiction – even agencies that use disparate systems. The CAD-to-CAD

Interface allows you to exchange call data with other Spillman and non-Spillman dispatch centers.

You can also use Spillman to better manage your communication center’s resources and improve job satisfaction and recruitment.

With Spillman’s Personnel Management module, you can track employees’ unique skills, such as language fluency, certifications,

and explosives expertise. This allows you to identify unmet needs within your agency, recruit or train employees as needed, and

ensure that existing employees remain current with training and certification requirements.

Spillman also allows you to simplify billing procedures by allowing you to compile specialized reports for measuring

dispatch activities and services. These reports allow you to precisely detail the services rendered to multiple agencies, while

accommodating each agency’s unique reporting requirements.

Using the Spillman Touch™ application, you can access records and images, search for data, and view dispatch information using

a mobile device.

The Quickest Route feature helps you

identify the fastest route to a specific

location while taking into account your

local street network and geographic

barriers. You can see the route

displayed on a map, as well as turn-by-

turn directions to the location.

Spillman’s customizable CAD software allows you to quickly dispatch

calls from the CAD command line. You can also dispatch calls using

a mouse or by dragging and dropping a patrol unit icon over a call

icon on a CAD map.

Page 6: “We sincerely appreciate the partnership and the ......Integrated Hub™ At the core of the Spillman system is Integrated Hub – the foundation for the system’s key components

Return on Investment

Spillman is dedicated to ensuring that you receive a full return on your software investment. Spillman’s unique site-

license pricing model provides you with immediate savings and long-term value by allowing for your communication

center’s potential growth without added expense. Customers with Annual Maintenance Agreements will receive

upgraded versions of existing software at no charge, including new features and enhancements. Upgrades and

enhancements include free telephone or online implementation assistance. In addition, Spillman devotes millions

of dollars annually to create user-requested product enhancements and updates. With approximately 80 percent

of annual product enhancements coming from user suggestions, our customers play a vital role in determining the

evolution of Spillman software.

The Personnel Management module collects

valuable employee information in one

location, including the employment start

date, future evaluation dates, and emergency

contact information.

Use the Spillman Touch application to retrieve information about a

name record in the Spillman system, including a mug shot, physical

characteristics, alerts, Involvements®, and more.

Dispatch Benefits

Efficiently manage calls for a single agency or multiple jurisdictions using Spillman’s Computer-Aided Dispatch (CAD) module.

From the CAD command line, you can instantly query name, vehicle, property, and law incident records within the Law Records

module without exiting the CAD status screen. You can also use Spillman InSight™ and the State Link module to search local,

state, and national databases for information. CAD screen capabilities allow you to easily handle calls from several agencies or

jurisdictions. Screen features are customizable, enabling you to configure the icon size, font, color, and other features of the

dispatch screen to meet your individual preferences.

Spillman’s CAD module enables you to choose to dispatch calls with a mouse or directly from the CAD command line. You

can also dispatch a call using Spillman’s CAD Mapping module by dragging and dropping a unit icon over a call icon on an

electronic map. Spillman’s CAD module provides you with real-time call updates, unit responses, and automatic alerts on wanted

or missing persons.

Respond quickly and accurately in an emergency using Spillman software. You can determine which unit is closest to a call

using the Quickest Route feature of the Automated Vehicle Locator (AVL) Mapping module, which takes into account your

local street network and geographic barriers. The Response Plans module provides you with a pre-determined list of response

assignments and instructions for various incidents. Spillman’s Geographic Information System (GIS) is fully integrated into the

dispatch software, allowing you access to historical information about an address as well as time-saving features like common

place names and reverse coordinate-to-address geocoding.

You can use Spillman’s CAD Mapping module to access visual information about an area, including street names, major

buildings, landmarks, and more. Right-click on a call or unit symbol to retrieve call information. Using Spillman’s E-911 Interface,

view real-time locations of wireless and landline calls on a digital map. You can also view the location of all field units on a map

using Spillman’s AVL Mapping module and a GPS.

Spillman employees are helping to define standards for Next Generation 9-1-1 technology. Through our support of NG9-1-1,

Spillman users will have the ability to transmit a variety of call data including images, videos, and text messages to Spillman’s

CAD module.

Page 7: “We sincerely appreciate the partnership and the ......Integrated Hub™ At the core of the Spillman system is Integrated Hub – the foundation for the system’s key components

Return on Investment

Spillman is dedicated to ensuring that you receive a full return on your software investment. Spillman’s unique site-

license pricing model provides you with immediate savings and long-term value by allowing for your communication

center’s potential growth without added expense. Customers with Annual Maintenance Agreements will receive

upgraded versions of existing software at no charge, including new features and enhancements. Upgrades and

enhancements include free telephone or online implementation assistance. In addition, Spillman devotes millions

of dollars annually to create user-requested product enhancements and updates. With approximately 80 percent

of annual product enhancements coming from user suggestions, our customers play a vital role in determining the

evolution of Spillman software.

The Personnel Management module collects

valuable employee information in one

location, including the employment start

date, future evaluation dates, and emergency

contact information.

Use the Spillman Touch application to retrieve information about a

name record in the Spillman system, including a mug shot, physical

characteristics, alerts, Involvements®, and more.

Dispatch Benefits

Efficiently manage calls for a single agency or multiple jurisdictions using Spillman’s Computer-Aided Dispatch (CAD) module.

From the CAD command line, you can instantly query name, vehicle, property, and law incident records within the Law Records

module without exiting the CAD status screen. You can also use Spillman InSight™ and the State Link module to search local,

state, and national databases for information. CAD screen capabilities allow you to easily handle calls from several agencies or

jurisdictions. Screen features are customizable, enabling you to configure the icon size, font, color, and other features of the

dispatch screen to meet your individual preferences.

Spillman’s CAD module enables you to choose to dispatch calls with a mouse or directly from the CAD command line. You

can also dispatch a call using Spillman’s CAD Mapping module by dragging and dropping a unit icon over a call icon on an

electronic map. Spillman’s CAD module provides you with real-time call updates, unit responses, and automatic alerts on wanted

or missing persons.

Respond quickly and accurately in an emergency using Spillman software. You can determine which unit is closest to a call

using the Quickest Route feature of the Automated Vehicle Locator (AVL) Mapping module, which takes into account your

local street network and geographic barriers. The Response Plans module provides you with a pre-determined list of response

assignments and instructions for various incidents. Spillman’s Geographic Information System (GIS) is fully integrated into the

dispatch software, allowing you access to historical information about an address as well as time-saving features like common

place names and reverse coordinate-to-address geocoding.

You can use Spillman’s CAD Mapping module to access visual information about an area, including street names, major

buildings, landmarks, and more. Right-click on a call or unit symbol to retrieve call information. Using Spillman’s E-911 Interface,

view real-time locations of wireless and landline calls on a digital map. You can also view the location of all field units on a map

using Spillman’s AVL Mapping module and a GPS.

Spillman employees are helping to define standards for Next Generation 9-1-1 technology. Through our support of NG9-1-1,

Spillman users will have the ability to transmit a variety of call data including images, videos, and text messages to Spillman’s

CAD module.

Page 8: “We sincerely appreciate the partnership and the ......Integrated Hub™ At the core of the Spillman system is Integrated Hub – the foundation for the system’s key components

Cutting-Edge Visual Involvements®

Spillman’s signature Involvements provide you with the most robust investigative tool in the industry. Involvements span all

master tables and intuitively link incidents, persons, vehicles, properties, and other records together as one – automatically

connecting key pieces of information. In addition, the system’s Visual Involvements feature sets a new industry standard by

providing a simple and effective way to view relationships between linked data using an interactive, web-like structure.

Total System Security

Spillman’s enhanced data security allows you to limit information access to authorized personnel at both system and user levels.

Sensitive data is protected by defining permissions for programs, menus, screens, and even individual records and fields.

Administration Benefits

Spillman’s dispatch solutions allow your communications center to efficiently serve your community through access to real-time,

fully integrated data. Spillman’s unique architecture is specifically designed for live data sharing, providing you with the most

accurate data. The single-source database also reduces duplicate data entry and ensures that data is accurate and useable.

Spillman’s fully integrated solutions allow you to dispatch for several agencies at once. Using Spillman InSight™, you can search

and receive real-time data from agencies outside your jurisdiction – even agencies that use disparate systems. The CAD-to-CAD

Interface allows you to exchange call data with other Spillman and non-Spillman dispatch centers.

You can also use Spillman to better manage your communication center’s resources and improve job satisfaction and recruitment.

With Spillman’s Personnel Management module, you can track employees’ unique skills, such as language fluency, certifications,

and explosives expertise. This allows you to identify unmet needs within your agency, recruit or train employees as needed, and

ensure that existing employees remain current with training and certification requirements.

Spillman also allows you to simplify billing procedures by allowing you to compile specialized reports for measuring

dispatch activities and services. These reports allow you to precisely detail the services rendered to multiple agencies, while

accommodating each agency’s unique reporting requirements.

Using the Spillman Touch™ application, you can access records and images, search for data, and view dispatch information using

a mobile device.

The Quickest Route feature helps you

identify the fastest route to a specific

location while taking into account your

local street network and geographic

barriers. You can see the route

displayed on a map, as well as turn-by-

turn directions to the location.

Spillman’s customizable CAD software allows you to quickly dispatch

calls from the CAD command line. You can also dispatch calls using

a mouse or by dragging and dropping a patrol unit icon over a call

icon on a CAD map.

Page 9: “We sincerely appreciate the partnership and the ......Integrated Hub™ At the core of the Spillman system is Integrated Hub – the foundation for the system’s key components

Innovative Architecture

Spillman’s unique architecture consists of three tiers: the

database server; the application server, or business rules; and

Spillman’s modular solutions and interfaces. This off-the-shelf

architecture makes Spillman a flexible, user-friendly system

for handling complex information, regardless of your agency

type or size. In addition, the architecture’s scalability adapts to your needs by allowing you to support more users as your agency

grows, and the Sentryx® architecture offers an updated interface and standardized features and tools.

Powerful Searching

The Spillman system enables you to pinpoint information fast. You can search multiple fields simultaneously, search a single field

or combination of fields, expand or restrict search criteria, and use versatile criteria like “wild card” or “sounds-like” searches.

With Sentryx-based modules, you can save your searches and recall them later, eliminating the need to re-enter the same search

criteria multiple times.

Multi-jurisdictional Interoperability

Spillman’s integrated public safety solutions enable multiple jurisdictions to share data while keeping sensitive

information secure and preserving unique agency standards. Communications centers, police departments, sheriff’s

offices, fire departments, and correctional facilities across the nation use Spillman to exchange critical information. In

fact, 80 percent of Spillman customers use the software to share data with anywhere from two to 51 other Spillman

and non-Spillman agencies.

IT Benefits

With Spillman, you can receive support 24 hours a day, seven days a week. You can manage problems online at MySpillman.com

and access Spillman’s Knowledgebase for assistance. Spillman provides your agency with multiple training opportunities, including

on-site training plans and a simulated database where users can practice their skills.

Spillman’s Application Server is a Web-based control panel that assists you in your system administration responsibilities by

providing you with a single location to manage all online Spillman administration tools. The server is accessible from the Internet

browser of any computer on an agency’s Spillman server. You can also conveniently install upgrades using Spillman’s server-to-

client feature. This allows Spillman to send upgrades to your agency’s software automatically, saving you the time of manually

installing upgrades on each computer.

Spillman protects sensitive data by defining permissions for programs, menus, screens, and even individual records and fields. You

can use permissions to limit a dispatcher’s access to one agency’s records, or to give them access to system functions.

More than 100 preformatted, dispatch-specific reports allow your agency to document dispatch activities. Reports can also be

customized to meet your communications center’s specific needs. Advanced reporting tools make it easy for consolidated centers

to accommodate reporting guidelines for each agency served.

Spillman’s AVL Mapping

and CAD Mapping

modules allow you

to see the location of

calls and units on an

electronic map.

Page 10: “We sincerely appreciate the partnership and the ......Integrated Hub™ At the core of the Spillman system is Integrated Hub – the foundation for the system’s key components

Master Tables

The system’s master tables allow you to enter data once, where it is automatically shared among related modules. All tables are

accessible from any Spillman module, providing direct access to critical agency information. You can also attach related files to

records, including images, sound waves, and other essential documents.

Message Center

Spillman’s messaging feature allows you to view state search returns and send or receive messages directly from the system.

Instant messaging provides communication between single agency users or groups. It also provides pop-up alerts for BOLOs,

ATLs, and Amber Alerts with audible and visual notification.

Dual-Platform Compatibility

The Spillman system is compatible with Microsoft Windows® and IBM AIX® operating systems. This compatibility enables you to

choose the platform that best fits your agency’s needs and maximizes the productivity of system users.

Data Sharing and NIEM

The Spillman system is constructed to unify all divisions throughout your agency in addition to supporting regional data sharing

with real-time data flow. Intra-agency sharing streamlines data exchange by connecting departments through fully integrated

modules and immediate access to information. Regional sharing makes it possible for multiple “shared” agencies to utilize one

central Spillman database housed by a “host” agency. Using the National Information Exchange Model (NIEM), the Spillman

system also allows you to interface with third-party systems without developing costly interfaces.

NamesA single record is created for each person’s name, which

becomes instantly accessible from all other system tables.

On-Call SchedulingPersonnel resources are

tracked and individuals with special skills can be assigned

to specific calls.

VehiclesVehicle records contain

detailed information about each vehicle entered into

the system.

Demographic SummaryCharacteristics of those

involved in law enforcement activities are recorded and

made available for reporting.

PropertyProperty records contain

detailed item characteristics and are linked to the

property owner.

ResourcesResources are managed for quick access in emergency

situations.

Wanted PersonsThe wanted persons table is checked for active warrants

each time a name record is displayed.

DisseminationAn electronic paper trail is created by linking inserted

text to name records.

GIS Benefits

Spillman’s Geographic Information System (GIS) software allows you to save valuable time by connecting directly to an ESRI

Arc GIS server, eliminating the need to load a map into the database. With Spillman, you can access a layered electronic map of

your jurisdiction containing detailed street and address information, specific addresses, and intersections. Spillman’s GIS is fully

integrated with Spillman CAD, allowing dispatchers to access comprehensive address information like alerts and past incidents,

address candidate scoring, common place names, duplicate call alerts, and dispatch zone assignment.

You can also use Spillman’s GIS software for address verification. Address verification gives your communications center access to

a layered electronic map of your jurisdiction containing detailed street and address information. The database displays specific

addresses and intersections, including x- and y-coordinates, enabling you to rapidly identify correct locations, including common

location names and alternate or alias street names.

The Address Selection screen

scores each address candidate

according to how closely it

matches the address you entered.

The color-coded addresses allow

you to quickly select the most

correct choice.

Address candidates can be

viewed on a map, where they

are also color-coded according

to how closely they match the

address you entered.

Page 11: “We sincerely appreciate the partnership and the ......Integrated Hub™ At the core of the Spillman system is Integrated Hub – the foundation for the system’s key components

Integrated Hub™

At the core of the Spillman system is Integrated Hub

– the foundation for the system’s key components

including a single-source database, master tables,

Geographic Information System (GIS) technology, and

message center. Using an open, centralized database, all

information is entered, stored, and extracted in real time

while providing total software integration.

Open Database

As the sole location for the input, storage, and retrieval of agency-wide records, the system’s single-source database allows you

to build a foundation of secure and accurate information. Its open-architecture design supports industry standards such as Open

Database Connectivity (ODBC) and SQL to make data easily accessible.

Keeping Communities Safe with Spillman

Administrators use Spillman to dispatch for multiple agencies and manage their communication center’s resources.

Dispatchers use Spillman to query local, state, and national databases for information and view calls and law

enforcement units on a customizable, electronic map.

The IT department uses Spillman’s 24/7 support to quickly resolve software issues.

The GIS division uses Spillman to create and store detailed jurisdictional maps with street and address information.

Spillman integration allows all departments within your agency to share live data.

Third-party Interfaces

To help you maximize your existing vendor relationships, Spillman partners with a variety of third-party vendors through custom

software interfaces as well as XML or ODBC data exchanges. Two premier partnerships that benefit police departments include

HipLink Paging and ProQA.

Dispatchers can use the HipLink Paging Interface to wirelessly relay real-time call information to pagers, smart phones, faxes,

printers, laptop computers, landline phones, and more. Pages can be sent manually, or the interface can be configured to send

pages automatically based on the type and nature of the emergency.

The ProQA Interface allows agency personnel to transfer important law data between Spillman’s Computer-Aided Dispatch

solutions and ProQA. The interface integrates ProQA data into the dispatch process, making it easy to start a new ProQA case and

keep a thorough record of calls, searchable from within Spillman’s CAD.

Other common interfaces for communicatons centers include CopLink and Pictometry. For additional information about

Spillman’s interfaces, visit www.spillman.com/interfaces.

Modules

With more than 40 off-the-shelf modules and dozens of additional interfaces to choose from, our communications

software allows you to customize a system that meets your agency’s individual needs.

Modules accompanied by the communications icon indicate those most suited to communication centers.

Alarm Tracking and Billing

CAD

CAD Mapping

CAD-to-CAD Interface

Civil Process

Commissary Management

CompStat Dashboard

E-911 Interface

Equipment Maintenance

Evidence Bar Code & Audit Interface

Evidence Management

Fire Mobile AVL Mapping

Fire Mobile CAD

Fire Mobile Field Interview Forms

Fire Mobile Premises & HazMat

Fleet Maintenance

Imaging

InSight

Inventory Management

Jail Management

Law Records with UCR/IBR

Licenses and Permits

Mobile Office: Accident Forms

Mobile Office: AVL Mapping

Mobile Office: Citation Forms

Mobile Office: Driver License Scanning

Mobile Office: Law Field Interview Forms

Mobile Office: Law Forms

Mobile Office: Premises and HazMat

Mobile Office: Records

Mobile Office: Spillman Touch

Mobile Office: State and National Queries

Mobile Office: Voiceless CAD

Pawned Property

Personnel Management

Pin Mapping

Premises and HazMat Information

Premises Inspections

Response Plans

Rip-n-Run

State Link

Traffic Information

Vehicle Impound

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Copyright © 2011, Spillman Technologies, Inc. All rights reserved. Information is subject to change without notice. Rev. 01.06.11

4625 West Lake Park Blvd.Salt Lake City, Utah 84120

[email protected]

Layton Communications Center, UtahSpillman agency since 2002

Spillman’s Communication Center Solutions

Spillman provides your communications center with the responsive, reliable, and easy-to-use solutions you need to respond quickly

to emergencies. Spillman’s unique architecture is specifically designed for live data sharing. The single-source database reduces

duplicate data entry, providing your communications center with accurate data that helps you efficiently serve your community.

Spillman offers more than 40 modular software solutions, allowing you to create a customized system that meets your

communications center’s unique needs while preserving all the benefits of an off-the-shelf system. Spillman follows a distinctive

site license pricing model for desktop modules, contributing significantly to the long-term savings and system value. Finally,

Spillman combines innovative software with an unparalleled commitment to customer service, providing you with technical

training and 24/7 support.

Spillman software is designed to meet your communications center’s CAD, Mapping & GIS, Mobile Data, Data Sharing, and Personnel & Resources needs.

“We sincerely appreciate the partnership and the cooperation that we

received from Spillman. (Spillman has done) an excellent job of meeting

our needs.” Director Bill Harry

Salt Lake Valley Emergency Communications Center (VECC), Utah

Customer since 2000

For nearly 30 years, Spillman has provided innovative and reliable dispatch software systems to communications centers

nationwide. We are dedicated to creating software that helps your communications center respond quickly and efficiently in

emergency situations.

Spillman Technologies provides comprehensive public safety software solutions for more than 900 communications centers,

police departments, sheriff’s offices, fire departments, and correctional facilities nationwide. Spillman specializes in integrated

software, including CAD, RMS, Mobile Data & Field Reporting, Mapping & GIS, Crime Analysis & CompStat, JMS, Fire, Data Sharing,

and Personnel & Resources.