“The Maintenance Perspective!” Jackie Ramstedt · Jackie Ramstedt, CAM, CAPS, CAS is a...
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“ The Maintenance Perspective!” Jackie Ramstedt, CAM, CAPS, CAS President. National Speaker /Trainer, Performance Coach & CMO Chief Motivational Officer Ramstedt Enterprises, Inc. www.JackieRamstedt.com 800.925.5169 Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169 October 9, 2019 Indiana Convention Center Indianapolis, IN Presented for the “ AWESOME” Maintenance of
Transcript of “The Maintenance Perspective!” Jackie Ramstedt · Jackie Ramstedt, CAM, CAPS, CAS is a...
“The Maintenance Perspective!”
Jackie Ramstedt, CAM, CAPS, CAS
President. National Speaker /Trainer, Performance Coach &
CMO Chief Motivational Officer
Ramstedt Enterprises, Inc.
www.JackieRamstedt.com 800.925.5169
Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169
October 9, 2019
Indiana Convention
Center
Indianapolis, IN
Presented for the “AWESOME” Maintenance of
Jackie Ramstedt, CAM, CAPS, CAS is a nationally renowned, requested repeat Motivational Keynote Speaker, National Trainer, Consultant, and Performance Coach who has more than 33 years experience in the multi-housing industry. She has spoken to thousands of industry professionals on a national level for the National Apartment Association, Multifamily Pro Annual Brainstorming Events, the Institute of Real Estate Management (IREM), National Affordable Housing conferences, and numerous state and local Associations, including various management and investment companies throughout the United States and Canada.
This is also Jackie’s 15th consecutive year speaking with the prestigious Apartment All Stars Team national tours specializing in customer service, resident retention, leasing and management solutions.
Jackie earned her CAM and CAPS designations back to back and her CAS (Certified Apartment Supplier) designations whereby she was awarded the CAS Designate of the Year from her local Austin Apartment Association.
Jackie is a veteran instructor of all NAA designation courses including NALP, CAM, CAS, CAPS, and IRO. Jackie was awarded the “Faculty Member of the Year” from her local Austin Apartment Association, where she has served on the Board of Directors and as Education Committee Chair. Jackie is also an accredited instructor teaching core and MCE courses for the Texas Real Estate Commission (TREC).
Starting out on site as a part time housekeeper and weekend Leasing Consultant, Jackie continued to work her way up through the ranks building credibility through her advancements, while winning numerous performance awards, including Manager of the Year. She has worked as a National Marketing Director, National Performance Director, and National Training Director, and University Trainer for some of the nation’s largest management companies.
Jackie is an accomplished author and her articles have been featured in some of the industry’s leading publications and most recently has co-authored the first Apartment All Stars Complete Guide to Leasing Apartments.
Two of Jackie’s most recent endeavors have expanded to being a part of our industry’s leading partners in education, Multifamily Insiders for a series of “Live” and “On Demand” Webinar Wednesday show series and a newly formed partnership with seven of our industry’s most respected and talented professionals, the ApartMentors focusing on employee engagement and talent development.
Jackie’s impressive clientele listing includes such national management and investment corporations as JES Holdings LLC , J.P. Morgan / Fleming of New York, Equity Residential, Archon Residential, Capstone Real Estate Services, CED- Concord, AIMCO, Gables Residential, Greystar Management, Corcoran Jennison Management, Fairway Management , LEDIC Realty Company, Walden, Camden, Home Properties, Inc., Berkshire Property Advisors, Winn Residential Management, Paradigm Management, CLK Multifamily, Heartland Real Estate Investments, to name just a few.
Her energetic and enthusiastic speaking style makes her seminars fun and exciting with a “down to earth” approach to education. Jackie’s “real world solutions for real world challenges” focuses on empowering others to reach their full professional and personal potential through “balance” in their lives while reminding us of the important role continuing education plays in the success of our performances. Remember…“Nothing is as contagious as ENTHUSIASM!”
“We make a living by what we get, but we make a life by what we give”.www.JackieRamstedt.com www.linkedin.com/in/jramstedt
www.FaceBook.com/jackieramstedt www.Twitter.com/TheHappyBus
www.ApartmentAllStars.com
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What we think or what we know, or what
we believe is in the end of little
consequence as is what we do!
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Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169
What Are
Our
Greatest
Challenges?
Maximizing Your Inventory
for the Most Effective
Budget Control!
Managing Your Time:
Productivity Improvement Techniques:
Work Process Monitoring Planning, Scheduling and Coordination:
Benefits of PM and How to Sell it to Top Management:
Checklist to Implement Better Maintenance Budget Control:
Basics of “Predictive” Maintenance:
Definition: Predicted Maintenance is to allow convenient scheduling of
corrective maintenance, and to prevent unexpected equipment failures. The key
is "the right information in the right time". By knowing which equipment needs
maintenance, maintenance work can be better planned (spare parts, people etc.)
and what would have been "unplanned stops" are transformed to shorter and
fewer "planned stops“. Other advantages include increased equipment lifetime,
increased safety, fewer accidents with negative impact on environment, and
optimized spare parts handling.
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Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169
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Dear Valued Resident!We would appreciate it if you would take a few minutes of your
time out of your busy schedule to let us know “How We Rate”
5. Were your service requests __________________________?
6. Is the staff ________________________________________?
7. Would you __________________________to our community?
Please tell us how your overall living experience here has been.
The best way we may be of service is by hearing from you. Do
not hesitate to call us for any reason; we are here to serve.
Please feel free to use the backside for additional comments.
Thank You!!!
1. Is your apartment home _____________________________?
2. Are our office and service teams ______________________ ?
3. Are the grounds and community facilities
____________________________________ to your satisfaction?
4. Have we performed your ____________________________?
Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169 3
Medical
Hotels
Airlines
Automotive:
Medical:
Airlines:
Hotels:
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Automotive
Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169
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Great Ways to Reward Your Team for Their Outstanding
Individual Work, Teamwork , or Budget Compliance!
“Easy, Fun, & Low Cost Recognition Ideas”
1. Plan a surprise picnic.
2. Create a Hall of Fame wall with photos of outstanding employees.
3. Find out the person’s hobby and buy an appropriate gift.
4. Make and deliver a fruit basket or flower arrangement.
5. Inscribe a favorite book as a gift.
6. Give them a subscription to a journal that relates to their work.
7. Design a “Stress Support Kit” that included aspirin, Band-Aids,
a comedy DVD, wind up toys and a stress ball, etc.
1. __________________________________________
2. __________________________________________
3. __________________________________________
4. __________________________________________
5. __________________________________________
6. __________________________________________
7. __________________________________________
8. __________________________________________
9. __________________________________________
10. _________________________________________
Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169
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Be A Customer Service Asset !
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- __________
- __________
- __________
- __________!
Work
Quality
Communication
Skills
POSITIVE
ATTITUDE!!!
A
S S
E T
Customer
Satisfaction
Plan Your Work... Work Your Plan!Steps To Help “Deal” With These Challenging People
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Jackie Ramstedt, CAM, CAPS, CAS ~ www.JackieRamstedt.com ~ 800.925.5169
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