“Success is a Journey”€¦ · BME Terminals. BME Company Stores. Ace Doran Terminals. Ace...
Transcript of “Success is a Journey”€¦ · BME Terminals. BME Company Stores. Ace Doran Terminals. Ace...
Bennett International Transport, LLC
“Success is a Journey”
Service Awards / BIT – 5 Years • Jamie Li
Bennett Motor Express, LLC
“Success is a Journey”
Service Awards / BME – 5 Years • Steve Bost – RRT• Monte Crisci – MVA• Dora Gallegos – HCS• Amy Koller – RRT• April Lisenby – RRT• Tina Luna – OBC
Bennett Motor Express, LLC
“Success is a Journey”
Service Awards / BME – 5 Years• Tim Martin - BEL• Thomas Smith – HCS• Saundra Weston – PFI• Dan White – PFI• Peggy Wilson – NCP• Keith Wunsche – Field
Bennett Distribution Services, LLC
“Success is a Journey”
Service Awards / BDS – 10 Years • Bernard Jones• Brenda Lipham
Bennett Motor Express, LLC
“Success is a Journey”
Service Awards / BME – 10 Years • Gary Gunderson – DST• Joan Law-Birdsong – RDC
Bennett Distribution Services, LLC
“Success is a Journey”
Service Awards / BDS – 15 Years • Jeremy Taylor• Robert Walker
Bennett Motor Express, LLC
“Success is a Journey”
Service Awards / BME – 15 Years • Bruce Gallop - Field• Katherine Holt - SWA
Bennett Distribution Services, LLC
“Success is a Journey”
Service Awards / BDS – 20 Years • Floyd Page, Jr
Bennett Motor Express, LLC
“Success is a Journey”
Service Awards / BME – 20 Years • Jac Carpenter - Field• Jeannie Harding - MMS
Bennett Motor Express, LLC
“Success is a Journey”
Service Awards / BME – 25 Years • Duane Green
Bennett Motor Express, LLC
“Success is a Journey”
Bennett Motor Express2014
Workshops
Bennett Motor Express, LLC
“Success is a Journey”
ACE DORAN / Introductions
Len Johnson
BME Terminals
BME Company Stores
Corporate Office
Bennett Locations
625 trucks
BME Terminals
BME Company Stores
Ace Doran Terminals
Ace Doran Company Stores
Corporate Offices
Bennett / Ace Doran Locations
175 trucksTotal = 800 trucks
“Success is a Journey”
Safety
Randall Vernon
“Success is a Journey”
Bennett Motor Express, LLC
“Success is a Journey”
51% of all points in SW
“Success is a Journey”
Bennett has added two additional vendors to the list of locations that will perform a Mid-Trip inspection at locations in: Arizona, Arkansas, California, Colorado, Louisiana, Nevada, New Mexico, Oklahoma, Oregon, Utah and Texas. Again, Bennett will pay for this inspection, however: this inspection will not be a replacement for your Annual inspection.
“Success is a Journey”
Bennett Companies Intervention Thresholds
Bennett Motor Express, LLC
“Success is a Journey”
IT/Technology
Tim Hadden
Bennett Motor Express Technology
Driver Mobile Application• Current Load Assignment Details• Load boards
• By State• By Miles Radius• By Miles From Current Location
• Driver Paperwork Status - View Driver Paperwork Received• Driver Alerts
• Late Logs• Late Fuel Tax• Late Compliance Information
• Settlement Reports• Driver View Personal CSA Scores• Comdata Reports• Agent Search• Check Call• Run Miles By Zip or City• LTL Load Search
Entering Loads is very important in 2014. Drivers search for loads by weight, length,
and height
Click on “Find LTL Loads”
Type In Available
Dimensions
Search By State, Miles Radius, or Current
Location Radius
Select Load or Loads
View Load Details
Why Order Entry Is So Important!!!!
www.bennettig.mobi
Log Into the Driver Mobile Application.
Click on Upload Documents
Using Drive Axle
Using Drive Axle
Load Documents (BOL)
Other (Logs, Fuel Doc’s, Etc…)
If you are Sending a BOL Select Load
Documents then select your load on the next
screen
If you are Sending Logs, Fuel Envelopes, or any other document please
select Other.
Tap the screen to capture Document. Note: Please hold the tablet still to
ensure a good photograph
Use the Orange guidelines to trim the page to the
appropriate size. Then Click the Trim Button
Using Drive Axle
Using Drive AxleTo Add additional pages click
on “Add Page”. Note: Please only send BOL’s for selected Load Number. All Other Documents can be sent together using the send other documents
selection.
Click Send
Viewing Logs in TMSYellow Missing Log – Not Late
Red – Late LogsWhite Log Received – Click on
Date to view log.
XATA/XRS
XATA/XRS UpgradeMessaging – All upgrades should be completed in March/Early April
ELOGS/E-Fuel Tax
Electronic Logs –No More Sending LogsNo More Lost PaperworkNo Worry about Record of Duty Status ViolationsNo Worry about Form and MannerSystem Notifications when driver approaches 11, 14, and 70 hour violations
Why Electronic Fuel Tax? No Fuel ReceiptsNo Fuel EnvelopesAccurate Route Mapping for Road and Fuel TaxAutomated Fuel Tax and State Reports
Bennett Motor Express, LLC
“Success is a Journey”
5 Star Customer Care
Jodi Penn
Bennett Motor Express, LLC
“Success is a Journey”
5 Star Care - What does it mean?• We already do a pretty good job – we think• We probably can improve.• We need to define what we do well and where
there is opportunity for improvement• We need a roadmap to implement our ideas
Bennett Motor Express, LLC
“Success is a Journey”
How do we get there?• Let’s learn from the best• Let’s figure out how to apply what they do to
what we do everyday• Let’s make sure we keep what we do well• Let’s measure our progress• Let’s involve everyone
Bennett Motor Express, LLC
“Success is a Journey”
What we Hear from the Best• Many companies wow their customers on occasion – the
“Remarkable” companies exceed customers’ expectations as a standard call of duty.
• Exceeding customers’ expectations is the true caring strategy and paying attention to every detail is the tactic by which it is accomplished.
• Remarkable companies:BELIEVE the best IN each otherWANT the best FOR each other EXPECT the best FROM each other
• Are we there yet???
Bennett Motor Express, LLC
“Success is a Journey”
Ideas Going ForwardDefining what 5 Star Service is for Bennett
– What are the values that support Service– What would differentiate us from competitors– What matters to our internal & external customers– What specific behaviors do we want to see– How will we know when we get there
Bennett Motor Express, LLC
“Success is a Journey”
5 Star Service for all Internal & External Customers
Management Employees
Agents
External Customer
Owner
OperatorSuppliers
Bennett Motor Express, LLC
“Success is a Journey”
Our Owner Operators• What do we already do well
Fast pay No forced dispatchDriver tools Driver lounge
• What else could make a difference?– How can we: “Make Ben’s Day”?
Bennett Motor Express, LLC
“Success is a Journey”
Make Ben’s Day: The Life of a Truck Driver
Over the road truck drivers are away from home most of the month, with only 2-4 days spent at home.
Despite the advances of automation, over the road truck drivers can feel disconnected from family and friends.
Like most of us, over the road truck drivers do this job to provide for their families and create the life they want.
So what matters to this important internal customer?
Bennett Motor Express, LLC
“Success is a Journey”
Questions to Consider…
What are the biggest barriers we face in providing “Remarkable” service?
How can we “make Ben’s Day”?
Bennett Motor Express, LLC
“Success is a Journey”
Critical Areas5 Star Customer Service (Jodi Penn)Brokerage – How do we make it better? (Dick Davis)Capacity/Utilization (John McGahee)Regulatory Compliance (Randall Vernon)International/Warehousing (Tricia Reynolds / Chris Sasser)