“Managing Community Change” · T.E. is a partner member of the National Trust Officers...
Transcript of “Managing Community Change” · T.E. is a partner member of the National Trust Officers...
![Page 1: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/1.jpg)
“Managing Community Change”
Nanaimo, BC September 22 - 25, 2014
Ismo Heikkila National Director
Aboriginal Services
Cando 21st Annual National Conference & AGM
![Page 2: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/2.jpg)
Speaker
Ismo Heikkila, National Director, Aboriginal Services Ismo brings over 30 years of financial services experience and an effective ability to communicate to a broad spectrum of issues related to change management, communication planning and financial education. He leads the delivery of Financial Education and Communication Strategies for Aboriginal clients of T.E. Wealth across Canada. T.E. is a partner member of the National Trust Officers Association (NATOA) and Ismo is a member of the Education Committee. T.E. is a corporate member of AFOA Canada. Ismo authored the following articles for the AFOA’s Journal of Aboriginal Management “The Financial Planning Growth Process”, “Supporting Community Change Through Communication and Financial Education”, “Human Resources Management The Rewards and Consequences of Retirement Planning”, and “Appreciating the Challenge of Community Change”. He recently authored “Financial Literacy & Health Wellness” for Aboriginal Marketplace. T.E. is a partner member of NationTalk and Ismo is a member of the Business & Finance Advisory Board. Ismo works closely with Aboriginal community leadership and human resource professionals to audit their existing financial education programs and design complimentary communication programs that assist them in meeting their objectives. He is a regular speaker on such matters having spoken at the Canadian Institute 50 Best Employers Conference, Human Resources Professional Association National Conference, The World Future Society Annual Conference, The Industry Council for Aboriginal Business, as well as the AFOA Canada National and Regional Conferences. Ismo also consults on matters relating to adult learning, financial literacy, and philanthropy.
2
![Page 3: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/3.jpg)
Our mission statement
Our team works with Aboriginal Communities and Trusts that are accumulating wealth received through treaty settlements, economic development revenue streams, resource revenues or the settlement of specific claims. It is our objective to build capacity at the Community level in order to enhance decision making abilities necessary in growing wealth for today...and preserving wealth for tomorrow.
3
![Page 4: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/4.jpg)
Today’s topics
• The Community • Managing Change • Learning & Literacy • Financial Education • Communication • Appreciative Inquiry
4
![Page 5: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/5.jpg)
Community status
• Goals • Capacity building • Empowerment
• Strategies • Primarily mainstream researchers and
practitioners
• Evolving trends • Communities taking control • Programs representing “own culture”
5
![Page 6: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/6.jpg)
Capacity
“A society doesn’t change by adopting new tools,
but by adopting new behaviors”
….World Future Society
6
![Page 7: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/7.jpg)
Dimensions of capacity
• Leadership
• Participation
• Social support – collaboration
• Sense of Community – readiness to improve
• Access to resources
• Skill development and empowerment
7
![Page 8: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/8.jpg)
What’s lacking
• Strategies for building capacity
• Measuring capacity change
8
![Page 9: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/9.jpg)
Considerations
• Aboriginal frame of reference is still developing
• Mainstream definitions of success differ from Community expectations
• Mainstream models assume mainstream resources and skills exist and can be identified
9
![Page 10: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/10.jpg)
What about…
• Community history
• Culture
• Language
• Identity
• Culture division – traditional & dominant
• Band sovereignty
• Priorities
10
![Page 11: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/11.jpg)
“Positioning…”
“Communities are the agents of civic reform…” …World Future Society
11
![Page 12: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/12.jpg)
“Ways of knowing”
• Aboriginal vs. Western mainstream
• Transformation of power relationships
• Honoring direct experience interconnectedness, relationships, values…
• Focus on Community self-determination, healing, transforming
12
![Page 13: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/13.jpg)
Community uniqueness
• Process on own terms, own skills, collective assets, link to other community initiatives
• New large initiatives can overwhelm resources and staff
• Long term initiatives have value, yet substantial immediate needs may have priority
13
![Page 14: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/14.jpg)
Time
• Time is needed to fully establish and integrate a capacity building process
• Mainstream models expect too much too soon
• Historical, cultural, special, political environment plus time is needed
• Pressure to succeed may cause failure – need time to build trust, improve communication, develop solid working relationships
14
![Page 15: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/15.jpg)
Sustainability
• Time for long term support and evaluation
• Is there an assumption that leadership will actually use the tools and processes?
• Communities want to preserve natural balances in nature and life
• Need to minimize mainstream linear, static, time – oriented format
• Mainstream involvement must include community specific orientation (awareness to action model)
15
![Page 16: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/16.jpg)
Change
• The relationship of events to time
• External & internal
• The growth process
16
![Page 17: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/17.jpg)
What we know…
• Strategy
• Tactics
• Templates
• Leaders & managers
• Influencers
17
![Page 18: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/18.jpg)
Review of the learning process
18
Information Mental
Education Emotional
Awareness
Understanding
Acceptance
Competency
Action
![Page 19: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/19.jpg)
Factors to consider
• Age • Gender • Current health statues • Marital/family status • Income • Personal assets
• Literacy • Current events • Organization culture • Residency • Ethnicity • Personal values • Education
19
![Page 20: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/20.jpg)
Traditional definition of literacy…
“You either can
read or you cannot
read”
therefore
“You are either
literate or not
literate”
20
![Page 21: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/21.jpg)
“Future Shock”
The illiterate of the 21st century will not only be those who cannot read and write – but those who cannot learn,
unlearn, and relearn”
…Alvin Toffler
21
![Page 22: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/22.jpg)
New definition of literacy
“Literacy is the ability to understand and use information from written text
in a variety of contexts to achieve goals and further develop knowledge and potential”.
- Organization for Economic Co-operation and Development
International Assessment of Adult Competencies - 2013
22
![Page 23: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/23.jpg)
What we want to accomplish…. • guide us to appreciate the “people issues”
• give us tools we can use to manage change
• stimulate discussion among members
Overview of managing change
23
![Page 24: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/24.jpg)
What major issues do individuals think about every day?
• Health
• Relationships
• Career
• Finances
24
![Page 25: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/25.jpg)
• Understand member is on the receiving end of change
• Manage change so the members will “own” the process
People challenges
25
![Page 26: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/26.jpg)
The members
“ We don’t have
a single person to waste”
- Maggie Kuhn, founder of the Gray Panthers
26
![Page 27: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/27.jpg)
People & Change
“You must be the change you wish to see in the world”
…Mahatma Gandhi
27
![Page 28: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/28.jpg)
Culture
• comfort in routines
• fear of change
• “initiative” fatigue
People Factors
28
![Page 29: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/29.jpg)
People & Change
“Everyone thinks of changing the world, but
no one thinks of changing himself”
…Leo Tolstoy
29
![Page 30: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/30.jpg)
… Overcome fear while
preserving ego … Fear → “Saving Face”
The challenge:
30
![Page 31: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/31.jpg)
Progress requires four pre-conditions:
• knowing what to do and why
• knowing how to do it
• wanting to do it
• having the resources
Gaining buy-in
31
![Page 32: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/32.jpg)
Leadership
“The noblest joy is the joy of understanding”
…Leonardo da Vinci
32
![Page 33: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/33.jpg)
Resistance
Overt Covert
• Memos, meetings, one-on-one, public behaviors
• Hidden and can go unnoticed until it destroys a change initiative
• More constructive than covert because it can be heard and be addressed
• Clandestine unrest from indirect complaining to sabotage
• Usually the result of low trust and inadequate preparation
33
![Page 34: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/34.jpg)
The community
“Social advance depends as much upon the process
through which it is secured as upon the result itself.”
- Jane Addams
Nobel Peace Prize laureate, social worker, and suffragist (1860-1935)
34
![Page 35: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/35.jpg)
• Diverging Goals - change is seen as a threat to
established goals and means of achieving goals
• Economic Motives - change seen as a threat to current
resource allocation
• Political Motives - change seen as a threat to establishment power relationships
Community sources of resistance
35
![Page 36: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/36.jpg)
Communication
“The greatest problem in communication is the illusion
that it has been accomplished”
- Daniel W. Davenport
36
![Page 37: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/37.jpg)
Communication
Step 1
Sender Message Receiver
Step 2
Sender Message
Receiver
Step 3
Sender Message Receiver
37
![Page 38: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/38.jpg)
Communication Challenge
“There is a breath of content for everyone, yet depth of content for only a few”
38
![Page 39: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/39.jpg)
The communication gap
39
Issue focus
Time
Chief & Council
Managers
Members
![Page 40: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/40.jpg)
Establish key messages
Answer the 5 W’s
• WHO: Who is affected? Who is championing? Who is Watching? Who cares?
• WHAT: What impact will it have on me? What will I have to do differently?
• WHERE: Where can I ask for help? Where can I get more information?
• WHEN: When will I hear more? When will these changes happen?
• WHY: Why is this necessary? Rewards & Consequences
40
![Page 41: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/41.jpg)
Who will be affected?
• Internally – the community members
• Externally – non-members
• How will they react?
• What are their expectations?
• How can they impact the success of the initiative?
• What approaches will be successful with each?
41
![Page 42: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/42.jpg)
• What are the current methods? ˗ Face-to-face ˗ Print ˗ Electronic
• What are the potential methods?
˗ Committees ˗ Special Events ˗ Surveys and Focus Groups
• What methods do the members prefer?
(do the research...get the support of the “go to” members)
Communication delivery
42
![Page 43: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/43.jpg)
“Something important is happening”
“This is a good change! I’m ready to take the next step!”
“I understand the importance of these changes and what they mean to me.”
“I wonder what these changes will mean to me?”
“This sounds important and interesting,. I’d like to find out more.”
Act
ion
Awareness to action model
43
![Page 44: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/44.jpg)
A framework model
• Create personal and professional relationships
• Development of individual and group skills
• Create effective working partnerships
• Promotes commitment to issues, the group, the process
• Core is Aboriginal Ideology
44
![Page 45: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/45.jpg)
How it works…
1. “Building relationships”
• Strong emphasis on “belonging”
• Importance of “commonality”
45
![Page 46: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/46.jpg)
How it works…
2. “Building skills”
• Learning “mastery”
• Unique individual contributions
• Enhanced interpersonal skills
46
![Page 47: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/47.jpg)
How it works…
3. “Working together”
• Promotes “interdependence”
• Full integration of individual, family, Community
47
![Page 48: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/48.jpg)
How it works…
4. Promoting “commitment”
• Honors “generosity”
• Knowledge transfer and intergenerational sharing
48
![Page 49: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/49.jpg)
Going beyond…
• Standard approach; • “Action planning” • “Engaging leadership”
• Acknowledges; • “Disparities, wounds, poor conditions
• Future seeking; • Collective identity • Trust • Reflect the Community’s reality
49
![Page 50: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/50.jpg)
Why it works…
• Mainstream models tend to blame Community “culture” for failure
• Their models were inadequate coming from “top down” (Community placed)
• Community model is from the “ground up” (Community based)
50
![Page 51: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/51.jpg)
Appreciative Inquiry
• Theory and practice of organizational change
• Result of dissatisfaction
with Action Research
51
![Page 52: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/52.jpg)
Focus
• Self Think about a time when you… • Community Think about a time when the Community…
52
![Page 53: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/53.jpg)
Why Appreciative ?
• Appreciation is a process of affirmation, it is an act of attention
• Create change by paying attention to what you want
• Appreciation helps groups generate images for themselves based on an affirmative understanding of their past
53
![Page 54: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/54.jpg)
The future…
• Predictable…
• Probable…
• Preventable…
• Preferable…
…World Future Society
54
![Page 55: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/55.jpg)
Problem solving Appreciative Inquiry
Felt need ‘identification of problem’
Appreciating and valuing the best of what is
Analysis of causes Envisioning what might be
Analysis of possible solutions
Dialoguing what should be
Action planning Innovating what will be
Basic assumption: community is a problem to be solved
Basic assumption: community is a mystery to be embraced
55
Problem solving & Appreciative Inquiry
![Page 56: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/56.jpg)
Assumptions of Appreciative Inquiry
• In every society, community, organization, group or family, something works
• What we focus on becomes our reality
• Reality is created in the moment and there are multiple realities
• The act of asking a question influences in some way
• People have more confidence and comfort to journey to the future when they carry forward parts of the past
56
![Page 57: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/57.jpg)
Assumptions of Appreciative Inquiry
• If we carry parts of the past forward, they should be what is best about the past
• It is important to value difference
• The language we use creates our reality
57
![Page 58: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/58.jpg)
Appreciative Inquiry process
58
Discover and value
Dreaming - envisioning the future
‘What might be’
Design through Dialogue
‘What should be
Destiny - co-construct the future
‘What will be’
![Page 59: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/59.jpg)
Amplification
Stories • Quality of stories told
˗ new telling, new insight
• Recording of stories told ˗ rich in detail, own voice
• Sharing of stories told ˗ thematic feedback, documents,
video
Propositions – capturing the elements
59
![Page 60: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/60.jpg)
Appreciative Inquiry involves a shift
“ No problem can be solved from
the same level of consciousness
that created it. We must learn to
see the world anew.”
…Albert Einstein
60
![Page 61: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/61.jpg)
How does this connect with what I am doing?
You should be:
• thinking
• hoping
• planning
• dreaming
– transition points of connection – separation & integration
61
![Page 62: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/62.jpg)
Appreciative Inquiry summary
• The task of management is meaning - making and creating possibilities
• Communities are networks of conversation
• Affect action through communication
• Communication contains moral order
• Manage change by managing the communication
62
![Page 63: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/63.jpg)
63
“One can live magnificently in this world
if one knows how to love and work;
to love one’s work and to work for one’s love.”
- Leo Tolstoy
![Page 64: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/64.jpg)
Contact information
Ismo Heikkila National Director
Aboriginal Services 26 Wellington Street East, Suite 710
Toronto, ON M5E 1S2 Direct: (416) 640-8572 Cell: (647) 520-3879
[email protected] www.tewealth.com
64
![Page 65: “Managing Community Change” · T.E. is a partner member of the National Trust Officers Association (NATOA) Ismo and is a member of the Education Committee. T.E. is a corporate](https://reader033.fdocuments.us/reader033/viewer/2022042105/5e83e33cdae9df101c149121/html5/thumbnails/65.jpg)
Thank You!
65