2013 Annual Report

South Florida

“It’s a Tough Job,But Someone Has

To Do It”

Program Highlights:

Contribution to Our Communities:

$17.3 Million Wages paid to people working for Goodwill while receiving services $15.8 Million Dollars that will be earned by 1,191 people placed in jobs during their first year on

the job.

$33.1 Million Total New Earnings Created by Goodwill Industries

$ 7.5 Million Generated new federal and social security taxes from people with no previous income.

$10.34 Was created in new earnings for each dollar received in public funds from government, United Way and contributions.

In 2013, Goodwill Provided Services to 4,938 People with Disabilities

Primary Disabilities:

Developmental Disabilities Psychiatric, Emotional and Behavioral Disabilities Orthopedic/Mobility Impairments Hearing, Speech and Visual Impairments Other Disabling Medical Conditions Special Needs

4,938 Total People Served

We Accomplished the Following Results:

People Placed into Employment Opportunities People Who Went On To Pursue Other Personal Goals Of Independence that Were Previously Impossible

Total Successful Outcomes

We are one of the most cost-effective nonprofits

in the U.S. with only 4% of our cost going to

management and fund-raising and 96% to

direct programs.

8812,01792131982835

1,191

1,933

3,124

76.8%81.8%

From the 4,938 People Served:

Were People with Multiple Disabilities (3,793 people)

Were Living Below Poverty Level When Entering Program

Population Diversity:

Achieved average scores of 98% on Satisfaction

Surveys for the Human Services Participants,

Family Members and Referring Stakeholders.

Hispanic - 51%

Afro-American

23%

Haitian

22%

White

3%

Asian/PacificIslander .1%

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organization that accredits programsserving the Developmentally Disabled.

• The National Council onCompensation Insurance calculated anExperience Modification Rate of 0.89for Goodwill’s Workers’ CompensationPolicy for 2013. A 16.8% lower ratethan the previous year. A rate below1.00 is testimony of the organization’ssuperior commitment to its employees’safety.

• Goodwill passed ISO 9002-2008 re-certification for 9th consecutive year forthe manufacturing of textile goodsincluding military uniforms and flags.

• Construction of the $15 millionHealthcare Laundry was completed; itwas opened very successfully.Employees were selected from theLiberty City zip codes.

• Goodwill received 1,188,211donations from generous supporters at89 receiving locations that were sold in35 retail stores thus providing revenues

• Goodwill’s programs served 4,938people with disabilities and other specialneeds and accomplished 3,124successful outcomes. 1,191 peoplewere placed in employmentopportunities; another 1,933 went on topursue other personal goals.

• Goodwill launched the SchoolTransition Program (STP) as a result ofa contract with the Broward CountyPublic School System to providetransition services to students who arein the Exceptional Student Educationprogram aged 18 through 22.

• Goodwill was the recipient of theprestigious Charity Navigator’smaximum “four-star” rating.

• Goodwill achieved a three-yearaccreditation from the Commission onAccreditation of Rehabilitation Facilities.The survey rendered numerous com-mendations on the quality of programs.

• Passed all audits from the Delmarva

to support Goodwill’s job training andemployment services.

• Goodwill’s Apparel ManufacturingDepartment produced over 6,000military uniforms and flags daily for ourcountry’s military during 2013.

• With a labor force of 250 people,Goodwill provided all of the labor toassemble The Miami Heraldnewspaper.

• Goodwill provided DocumentShredding services to 50 differentcustomers.

• Goodwill provided custodial,grounds keeping and food services forcustomers at 156 different locations.

• Passed a renewal certification forDocumentation Destruction (NAID).

• Goodwill’s Marketing Department’sobject to develop image and brand wasaccomplished through 86 differentevents during the year.

Goodwill Program Participants in class.

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2013 Year in ReviewThis year’s annual report titled “It’s A Tough Job But Someone Has To Do It” refers to the challenges in accomplishingour mission year after year. The water droplets, essential in removing “tough stains” and in our case, as tough as it gets,symbolizes our entry into the world of hospital laundry with the introduction of Goodwill Healthcare Laundry & Linens.

Below are highlights of a few of the accomplishments from various departments at Goodwill this year.

Goodwill’s mission is to train, employ and place people with disabilities intocommunity jobs so they can become self-supporting and independent.

Goodwill’s Mission:

Chair & President Report at the ribbon-cutting ceremony alsoattended by community notablesand local elected leaders. PresidentShalala called the UM decision agood business move and noted:“Today is a no-brainer for us. This isnot charity on our part. We’re notonly bringing jobs back to Miami,but we’re doing business with oneof our great partners too: Goodwill.”

The commercial laundry is in thevicinity of Liberty City – acommunity known for its highunemployment rate. The laundrypresently employs 28 workers fromthe area. Most of them havedisabilities and are earningcompetitive wages. Once operatingat its full capacity in one or twoyears, it is anticipated that the directand indirect activities will create 200new jobs. Most of them will benefitone of the poorest neighborhoods inMiami. Helping this area remains acontinuing commitment and asource of pride for us.

As we always proclaim, quiteproudly, our most significantaccomplishment was our missionwork on behalf of men and womenwith disabilities and special needs.We served 4,938 people. Weplaced 1,191 into employmentopportunities and created $33.1million in total new earnings forpreviously unemployed people withdisabilities. These new earningsreturned a dividend to society of$10.34 per each dollar of publicfunds received. These individualswill also pay about $7.5 million innew taxes – almost twice the publicfunds received by Goodwill. Inother words, we made newtaxpayers out of former tax-users.Goodwill’s total payroll of $42.9million made a significantcontribution to the community.

We remain one of the most cost-effective nonprofits in the U.S. withonly 4% of our cost going tomanagement and fund-raising, and96% to direct programs. This ispractically unheard of amongnonprofits in the U.S. Goodwill’s

Dear Friends of Goodwill,

The year 2013 started asexceptionally challenging. TheApparel Manufacturing Divisionfaced a large reduction in militaryuniform orders from the combinedreduction in U.S. military activity andgovernment budget reductions. As aresult, our new laundry constructionfinancing was disrupted for manymonths but eventually restored.Many of our custodial contractsexperienced even more reductions.Things were equally slow in theCommercial Services Division. TheDocument Shredding sectionexperienced a most trying year.

Yet, these challenges that appearedinsurmountable are not new to us.They just reveal “the takingcalculated chances” entrepreneurialspirit of this Goodwill – the spirit thathas led us over the years to createmany new entrepreneurial venturesthat made our Goodwill the large,unique and diversified socialenterprise that it is today.

On the good news front, our retaildivision showed steady growth. Weopened two superstores inLauderhill Mall and North Dixie

Highway in Hollywood. The planningand inventory of a new Biscaynestore was completed and whenopened in February of 2014, itreported the highest grand openingday sales of any of our stores. Weopened numerous trailers andstorefront donation centers.Needless to say, the stores providethe resource that support ourmission. We currently operate 35stores in Miami-Dade and Browardcounties that make a hugecontribution to the bottom line.There is also a total of 89 stores,storefronts and trailers wheredonations from a generous publicare received.

The highlight of the past year wasthe Grand Opening of our new $15million Healthcare Laundry andLinen service in August. It is ourlatest initiative to create jobs forpeople with disabilities, revitalize jobgrowth and help foster economicdevelopment within the immediatearea of Goodwill’s laundry.

Our first customer was none otherthan the University of Miami HealthSystem. UM President, DonnaShalala, paid us the honor ofmaking the announcement herself

Dennis Pastrana, President & CEO.Joseph Lacher, Chair.

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accomplishments during the yearwere marked by other successes.Some of them:

• Goodwill launched the SchoolTransition Program (STP) Programas a result of a contract with theBroward County Public SchoolSystem to provide transitionservices to students who are in theExceptional Student Educationprogram aged 18 through 22.

• Goodwill scored of 98% on allSatisfaction Surveys for the HumanServices Programs from our programparticipants and their families.

• Goodwill was the recipient of theprestigious Charity Navigator’smaximum “four star” rating.

• We passed the CARFaccreditation with multiplecommendations for the quality ofour programs.

• Goodwill passed ISO 9002-2008 re-certification for themanufacturing of textile goodsincluding military uniforms andflags. Also passed a re-certificationfor Documentation Destruction(NAID).

And what about this refreshingvignette: Goodwill is one of

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America’s twenty-five “MostInspiring Companies” according to asurvey released by Forbes in 2013.The Forbes recognition showsconsumers have come to understandthat by shopping and donating attheir local Goodwill store, they areinvesting in job opportunities andrehabilitation programs in their veryown community. The Forbes surveyplaced our company ahead of suchiconic firms as Pepsi, AmericanExpress, Nike and Kohl’s, amongothers. This recognition by thenation’s leading business publicationis a testament to the inspirationalwork of all Goodwills in America. It isthe second year in a row thatGoodwill made the list.

We reaffirm our belief that GoodwillIndustries will endure and continue tobe an important part of our community.Despite challenges, we remaincommitted to our entrepreneurialspirit and to the expansion ofservices to people with disabilities.We are grateful to you for helping ussucceed in our mission to servethose who need us.

Joseph Lacher Dennis Pastrana Board Chair President & CEO

In MemoriamAlesia Cruchley Mogul

Alesia Cruchley Mogul, a GoodwillBoard Member, devoted her life tomaking our community a better placeand to improving the lives of all.

She cared deeply about education.Alesia believed that every child is entitled to a quality education andshe worked hard to remove barriersas a volunteer for Miami-DadeCounty Public Schools.

Alesia advocated for people withdisabilities. She was one of thefounders of Our Pride Academy, aschool for individuals withdevelopmental disabilities, and servedon Goodwill Industries’ Board andExecutive Committee.

Her most cherished role of all was aswife and soulmate to Harve Moguland loving mother to Elliott, who is agraduate of Yale University and YaleLaw School and practices law atArnold and Porter LLP inWashington, D.C.; and Maxwell, astudent in the adult program at OurPride Academy and a SpecialOlympic medalist in track and fieldand basketball.

Alesia passed away in October, 2013.A rare and aggressive form of cancertook her life at the age of 66.

Goodwill recognizing Board Standing Committee members: left to right: Joe Lacher,

Tomás Erban, Sherrill Hudson, Rudy Kranys, Mary Martin Young, Jorge Fernandez.

stimulate growth have paid off. Because of it,the South Florida Goodwill today boasts adiversified array of services and commercialcontracts that range from cleaning countybuses to document shredding to custodialwork to laundering millions of commercialpounds annually for the healthcare industry.

As a business, Goodwill, under Dennis, hasearned the highest reputation for experience,quality, customer service and dependability.The company is one of the largestmanufacturers of military apparel in America,the largest manufacturing employer in Miami-Dade and Broward Counties, and one of thelargest employers in South Florida. As anonprofit, Goodwill holds the kind ofaccreditations and certifications from nationallyrecognized and independent entities to whichmany nonprofits can only aspire.

Dennis Pastrana:A Tribute

Dennis Pastrana is the longest-serving Goodwill President and CEO, celebrating 50 years.

Dennis and his staff have never ceased toface the unexpected challenges inherent toall businesses. But there were years whenthe obstacles left Dennis and his crewbloodied but unbowed, yet determined notjust to regroup but to surpass all prior levelsof performance.

1992 was a year we will not happily recall.Numerous contarcts, carefully developed atHomestead Air Force Base over eight years,were destroyed by Hurricane Andrew inthree short hours. Three of Goodwill’slargest stores were destroyed. 260employees, 90% of them severely disabledlost their jobs. Annualized revenues droppedfrom $10.5 million to $5.2 million overnight.A gutwrenching fifty percent reduction instaff kept Goodwill solvent.

Dennis Pastrana is marking a half-century ofservice with Goodwill Industries. It is theGolden Anniversary of a career that has ledhim to be recognized as the Dean among160 principal executives in all of the GoodwillIndustries in North America.

South Florida was fortunate to get Dennis in1979, after he kicked-off his career inMilwaukee, Wisconsin, at the largestGoodwill in the United States. He servedthere for nine years, rising to the post ofAssociate Executive Director.

Next, he put in seven years at the NationalHeadquarters of Goodwill Industries inWashington, DC, where he had his handsfull. He was Vice President of MembershipDirect Services, responsible for providingconsultation and executive training to allGoodwills in North America.

The jump to Miami in 1979 didn’t meancoming to a sun-and-fun paradise for thisnative of Cuba and five-year U.S. IntelligentAgency veteran. He came down to take overa small, fractured and virtually bankruptoperation with a few dysfunctional thriftstores. His marching orders as President(and eventually also as CEO) were to restoreand revive the languishing local Goodwill.

Dennis is both an inveterate risk-taker and atenacious person. And his tenacity has paidoff big in South Florida, even in the face ofmajor financial challenges that often seemedlike insurmountable obstacles. GoodwillMiami broke ground for good back in 2004when it underwent a major expansion thathas reached 35 Superstores, 5 store-frontdonation centers, and 84 merchandise-receiving trailers.

Thanks to his perseverance and meticulouslong-range planning, Goodwill Industries ofSouth Florida -- composed of Miami-Dade,Broward and Monroe Counties -- has helpedstimulate economic activity in three counties,creating nearly $493 million in new earningsto fulfill Goodwill’s longtime mission to “Helppeople with disabilities and special needsmake the transition from dependence toindependence.”

Indeed, Dennis succeeded in turning theSouth Florida Goodwill into a socialenterprise to the core. He converted it into abusiness with a social mission that achievesits goals by combining human services anddiversified entrepreneurial businesses thatconsolidated help support and further theGoodwill mission to provide opportunity tothose with disabilities and special needs.

Through the years, the vigorous efforts hespearheaded to bring in new contracts and

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“It is not the critic who counts; not the man who points out how the strong manstumbles, or where the doer of deeds could have done them better. The credit belongsto the man who is actually in the arena, whose face is marred by dust and sweatand blood; who strives valiantly;... who at best knows in the end of the triumph ofhigh achievement, and who at worst, if he fails, at least fails while daring greatly.”

– Theodore Roosevelt

Yet the hurricane experience gave impetus toone of Goodwill’s most aggressive expansionperiods creating the apparel and flagmanufacturing division, newspaper contractand other businesses.

Today, Goodwill Industries of South Florida isdeservedly known as one of the largest andmost diversified Goodwills in the nation.

As Dennis himself is fond of saying with hisusual modesty, credit must be given wherecredit is due. He’s always the first to admitthat none of what he has achieved wouldhave been possible without the commitmentof a Board of Directors made up ofdistinguished community citizens -- and thefinancial support of benefactors and othercontributors that support the Goodwillmission.

Dennis has undoubtedly left his mark on thecity of Miami in the 34 years since his arrivalin 1979. During all of that time, he has neverceased to provide a healthy balance ofplanning, risk-taking, hard work and businessinnovation to generate the needed revenueto help people with disabilities and specialneeds overcome barriers to employment andbecome self-supporting and independent.

Dennis has been called many things.Creative…Passionate…Inspiring… Mentor…Motivator…Brilliant…Humanitarian. But thedescription that better suits his soul is“Champion for People with Disabilities.”

Dennis Pastrana is – in short –, a remarkablevisionary and a man of hope. And for that, allof South Florida will forever owe him amonumental debt of gratitude.

Dennis Pastrana, 1972. Dennis Pastrana wishing program

participants a happy holiday.

Dennis Pastrana joined our Goodwillin 1979 when the institution was onthe verge of financial collapse. By1981, he had rescued the nonprofitand turned it around financially,modernized its rehabilitationprograms and services. Contrary tomost nonprofits that depend largely ongovernment funding or publiccontributions, he achieved all of thiswithout having to rely on governmentand public support.

In his 34 years of dedicated work,Pastrana has created a trackrecord of significant andunprecedented contributions.

• Helped over 49,000 people withdisabilities and special needssuccessfully complete – and exit –Goodwill’s vocational programsand find new opportunities in life.• Created over $493 million innew earnings for people withdisabilities and special needs thatwere previously unemployable.• Increased total annual revenuesnearly 50 times – from $2.4million in 1979 to $109.1 millionin 2010.• Decreased Government FundingDependence from 47% to 2%.• Increased payroll from $1.6million to $39.1 million annually.• Reduced Management andGeneral cost from 14.8% to 4.0%.• Transformed working capitalfrom a deficit to a very strongfinancial position.• Strenghtened the Balance Sheetincreasing Net Assets from $1.2million to $28.5 million.

It is not difficult to see why ourGoodwill – and people withdisabilities – have needed DennisPastrana’s leadership in making asignificant contribution to thiscommunity. Our local Goodwill mustnot stop being the beacon of hopeand opportunity that it has becomefor South Florida’s disabled underDennis Pastrana.

Dennis’ Goodwill At-A-Glance

We want to be among the first to proudly say, “Thank you, Dennis! For dedicating your life to making ours better”

Rehabilitation Services

• The Vocational TrainingPrograms are taught by Miami-DadeCounty School instructors in theareas of Environmental Services,Sewing Automation, Office Careersand Adult Basic Education.

• The Job Development andPlacement Department providesservices to individuals who areready for employment by improvingtheir employability skills and thenmatching jobs in the communitywith the skill sets and preferencesof those served.

• The Work Services Program isdesigned to afford employmentopportunities within Goodwill forthose participants who requireadditional services and support foran extended time period. For theindividual that chooses thisprogram, Goodwill provides trainingand work experience and enhancesthe likelihood of a positive outcomewhen the individual is ready foremployment.

Since its inception, Goodwill hasdedicated its work to serving peoplewith significant disabilities, and2013 was a successful year for theHuman Services Division. A total of4,938 people with significantdisabilities and barriers toemployment were served. 1,191were placed in employmentopportunities and 1,933 went on toachieve other personal goals whichwere previously impossible. Theneed for Goodwill’s services isexemplified by the fact that within a37 mile radius of our headquartersbuilding there are 518,943 peoplewith disabilities that reside in thisarea; 225,583 of them areunemployed. These unemploymentnumbers are staggering and astrain on our community.

As such, the core of Goodwill’smission is job creation, jobpreparedness and maximizingpersonal independence for thoseserved. Vocational RehabilitationServices are the foundation of

Goodwill’s programs offering acontinuum of services that assistindividuals to develop their maximumhuman potential and overcome theirbarriers to employment.

• When entering the program themajority of individuals commence atGoodwill with a VocationalAssessment that determines theperson’s career interest, and choiceof employment programs. Theprogram facilitates the employmentor training needs best suited for theindividual’s capability and capacity.

• The Work Activities Centerprovides work experience andsocial development to people withDevelopmental Disabilities. Thisprogram enhances work skills andbehaviors so that the participantscan progressively advance in jobskills, increased responsibilities,and continued forward movementwith the vocational goal ofcompetitive employability.

Goodwill Job Counselors assisting Program Participants to find a job. Last year we placed over 1,100 in jobs.

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• The School TransitionalProgram and the PASS Programserve students from the Miami-Dade County Schools and theBroward School System whichoffers a path to employment orother services after high schoolgraduation.

Goodwill is certified/ registered byrecognized and independentaccreditation organizations. In 2013the Human Services Divisionpassed the prestigious Commissionon Accreditation of RehabilitationFacilities (CARF). This is thenationally recognized body thataccredits hospitals and othernonprofits that provide rehabilitationservices. The final report toGoodwill included manycommendations for excellence andaccolades. What a perfect endingto the year! Thus, this recognitionsupports the historical track recordof Goodwill and its exceptionalquality in successfully fulfilling thedelivery of the mission.

Office Careers Training.

Our teachers offer individualized instruction.

Goodwill counselors conduct vocational evaluations.

Custodial Vocational Training classes for Goodwill participants.

Staff provide encouragment.

Goodwill Achievers

Charles G. Rodriguez

Charles G. Rodriguez, 39, graduated from Houston High School in Texas with a Special Education Diploma.He was born in New York City to Argentinean parents. He remains single and still lives with his parents in Miami-Dade. His English proficiency is fair.

Charles was referred to Goodwill in 2005 by Florida’sDivision of Vocational Rehabilitation and was enrolled inthe Work Adjustment Training Program. There, jobcoaches, counselors and supervisors assisted him andprovided close supervision due to his history of seizuredisorder. His lack of a work history required counselors tohelp him develop appropriate work habits and values toprepare Charles for the world of work.

After months of proper training and coaching, staff wereable to compensate for his slow work pace, limited abilityto concentrate and difficulty in retaining and filteringinformation. This helped Charles demonstrate an abilityto learn and gain independence despite his manylimitations.

After successfully completing the Work AdjustmentProgram, Charles was placed into a work opportunity inThe Miami Herald Contract as a downstream worker atan hourly rate of $7.93. It has been a long and difficultroad to overcome the occupational barriers thatpresented major challenges to him. Yet Charles isextremely happy to work and always volunteers to doextra work when available. He gets along well with hisco-workers and likes to engage in conversations.

Charles’ parents have expressed their gratitude toGoodwill’s programs that have greatly contributed to theoverall development of their son. Charles is well aware ofthe great strides and corrections that he has made forhimself.

Patrick Joseph

Patrick Joseph, 48, came to Goodwill as a self-referralseeking services that would lead to employment andindependence. He completed second grade in his nativeHaiti and now lives with his wife in Miami. He speaks bothEnglish and Creole.

Once at Goodwill, Patrick was subsequently referred tothe Florida Division of Vocational Rehabilitation foradditional services. His evaluation revealed that he facedbarriers to employment that included depressive disorder,right hemiparesis (muscular weaknesses) and a hearingimpairment. During adolescence he had typhoid fever inhis native Haiti.

Patrick chose to attend the Custodial Training Programthat he completed very successfully despite his physicalchallenges. Goodwill then hired him to work in the MainPlant where he has remained earning $8.02 per hour.Through integrated supervision and counseling, he haslearned to deal with many of his limitations such as poorambulation, hearing difficulties and an inability to dealwith stress.

His speed of work is improving daily despite his poor gait.Nevertheless, with the support of staff, Patrick isadjusting well to the stressors of everyday work, and hisfrustration tolerances are being minimized. He haslearned to view constructive criticism as a way to improvehis performance, and Patrick remains very optimisticabout his future, his life and his job.

Clearly, Patrick represents what the mission of Goodwillembodies. His success is a tribute to his owndetermination despite his limitations – and he is aninspiring example to many people with disabilities andspecial needs.

Counselor Guillermo Ruiz and Achiever Charles Rodriguez. Counselor Charlie Moux and Achiever Patrick Joseph.

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Oscar A. Trejo

Oscar Trejo came to Goodwill showing low self-esteemand obsessive-compulsive behaviors brought about byexcessive stress and worrying. He also showed atendency to ruminate about his financial difficulties, hishistory of disabilities and his advanced age of 76.

A native of Honduras, Oscar experienced a childhood ofextreme poverty though he was able to obtain a fifth gradeeducation and even attended a Catholic Seminary toprepare for priesthood. Unfortunately, he did not completehis theology studies.

Prior to coming to Goodwill, Oscar occasionally held oddjobs as a painter. His means of transportation were abicycle and public transportation. He suffered from severeasthmatic bronchitis and had a history of unduedepression.

The Florida Department of Vocational Rehabilitationreferred Oscar to Goodwill for Pre-Placement Servicesand Job Development. Job development provedchallenging because of gaps in his employment historyand a lack of significant work experience. Added to thiswas his limited English proficiency.

But with the help of his Job Placement Specialist, Oscarworked to improve his self-esteem. After a very intensejob search and with the assistance of Goodwill’s JobDevelopment and Placement Services, he obtainedcompetitive employment at First National Bank of SouthMiami where he works 25 hours a week as a landscaperat $8.50 per hour.

Oscar’s success is a tribute to his own determination andthe dedication of the Goodwill staff. He has gained muchconfidence and feels he can face life with a more positivedisposition in the coming years.

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Counselor Karla Mejía and Achiever Oscar Trejo. Counselor Najat Elkihel and Achiever Maya Jackson.

Maya Jackson

When Maya Jackson, 43, showed up at Goodwill she couldnever have imagined the transformation that awaited her.Although she had a Special Education diploma, most ofher speech was in monosyllables. She was shy,apprehensive and guarded.

Maya only weighed two pounds at birth, and at an earlyage, she was diagnosed with intellectual and learningdisabilities. She grew up with challenges in reading, writingand numeracy and is also dyslectic.

When Maya was referred to Goodwill Industries’ SupportedEmployment Program, she only communicated with familymembers; she lives in Pompano Beach with her motherand two sisters. She had no work experience so, initially,simple tasks were very challenging, and she was easilyfrustrated.

Luckily, Maya got an opportunity when Wendy’s offered hera job. The intense Goodwill training, coaching and naturalsupports had helped her flourish. Her communicationskills improved dramatically at home and at work. Finally,she was no longer isolated or reserved; she had attainedcompetitive community employment.

Maya now epitomizes an outgoing individual who joins herco-workers in conversation while on break and participatesin social events that her employer sponsors. She obviouslymastered her confidence with the help of her job coach.

Supervisors at Wendy’s have stated that they are highlysatisfied with Maya’s work performance, and she hasreceived awards from Wendy’s for outstanding workperformance. Her earnings have increased from minimumwage to $8.95 per hour. Maya says that she enjoysworking at Wendy’s – and adds that she feels happy andfulfilled in many aspects of her life.

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Thrift Stores & Donated Goods

When customers donate clothing,shoes, household items, books,computer, and other valuable itemsto Goodwill, their donations fundprograms that assist people withdisabilities to become employedand self-supporting.

In Miami-Dade and BrowardCounties, Goodwill has a presencein local community with over 89collection locations (donation storefronts, and attended donationtrailers) and 35 stores which employover 1,060. One of the division’sprimary objectives is to continue toopen at least three new storesevery year and redesign existingstores, so that all communicate aconsistent message. Goodwill’s newstores are well-designed, withspotless floors, brightly lit spaceswith wide aisles, new fixtures and alarge selection of qualitymerchandise at affordable prices.Goodwill store personnel aretrained to deliver outstanding

customer service. Many storesfeature a donation drive-thru too.

Goodwill had five sales activitiesimplemented in the last two yearsthat provide the customer moreincentives to shop at Goodwillstores and outlets: The SeniorCitizen Day on Tuesday; StudentDay on Wednesday; The Color ofthe Week has daily 50% off markeddown items; Our E-Commerce andE-books; Our fifth activity isperhaps the most exciting. At leastthree new stores are openedannually with tremendous grandopening sales.

The profits from this divisionprovide most of the cash needed byHuman Resources and VocationalRehabilitation to cover the cost ofproviding services to people withdisabilities. In essence, Goodwill’sdonors and customers are puttingpeople previously unemployable to work.

Business Divisions:

Goodwill Industrial and CommercialDivisions exist to support therehabilitation services by providingthree elements that are essential to thesuccess of Goodwill’s mission: Work isa means to provide job training andemployment services in a realistic workenvironment that leads to programparticipants’ eventual employment.Wages pay program participants -while they receive services. Revenuesupports Goodwill’s mission. Thus,Goodwill administers five majorIndustrial and Commercialentrepreneurial divisions. Thesedivisions are Donated Goods,Commercial Services, ServiceContracts, Apparel/flag Manufacturingand Healthcare Laundry and LinenServices.

Goodwill strives to provide itscustomers with quality products andservices at competitive prices with on-time deliveries and excellentperformance. This has earnedGoodwill a very high degree ofcustomer satisfaction. However, it isthe program’s participants – not theproducts and services provided – thatare the reason for Goodwill’s existence.The following highlights Goodwill’ssocial enterprise model.

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Our Goodwill stores are a social enterprise, with a fresh twist.

Social Enterprise

An eclectic array of books for the well-read enthusiast.

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Our Junior Department offers trendy, bold, unique styles for a one-of-a-kind youthful look. Below, our creative displays are contemporary.

Commercial Services:

This division provides opportunitiesfor persons with disabilities who canbenefit from activities requiringrepetitive movements and wherecrucial judgment is not required. It isideally suited for persons with goodphysical stamina requiring a job tokeep them active due tohyperactivity or depressive andemotional disorders. TheCommercial Division’s two mostimportant components are: 1) Pre-printed Advertising NewspaperInserts and Warehousing and 2)Document Services.

Newspaper Services:

Pre-Printed Advertising NewspaperInserts, Warehousing and Distribution:

For over 15 years, Goodwill hasmaintained a special partnership withThe Miami Herald newspaper. Peoplewith disabilities are responsible forthe packaging of preprintedadvertisements and otherpublications for insertion into TheMiami Herald and El Nuevo Heraldusing state-of-the-art equipment.This division employs over 160people. In one week, Goodwillsupplies over 1.37 millionadvertising packages. On anaverage day, 20 - 30 trucks drop offseparate advertisements/inserts and40 trucks pick up the collatednewspaper inserts. Since October2008, Goodwill has been performingthe additional warehouse anddistribution functions at The MiamiHerald headquarters.Approximately 70 Goodwillemployees process a total of 2.5million newspapers each week.

Secured Document Shredding:

Disposal of paper records hasbecome an essential security issue.In June 2006, Goodwill commencedsecured document destruction for

the federal government and hasquickly expanded its commercialcustomer base to include auniversity, hospital, clinics, legaloffices, title company, banks andmore. This entrepreneurial businessline employs over 20 individuals(some of Goodwill’s most profounddisabled) and has over 50customers. The shredding activity isof utmost importance in thedocument services industry. Thus, alldocuments are shredding at aGoodwill location in Ft. Lauderdale –in a secure, controlled environmentprotected by 19 cameras and alarmsystems. So, when cleaning outrecords, think of Goodwill for securedestruction needs.

Service Contracts:Goodwill’s Service Contract Divisionis extensive. Goodwill’s groundskeeping, bus cleaning, food serviceand janitorial/custodial servicesemploy over 280 people withsignificant disabilities. Over 6.5million square feet of space in over140 government buildings arecleaned at minimum of five days per

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week. Our food services programserves over 319,000 meals per yearto the U.S. Coast Guard; a minimumof 760 acres are maintained at a U.S.Navy Base and approximately 20buses are cleaned nightly for theMiami-Dade Public Transit System.Additionally, Goodwill has employeesin some of the most sensitivelocations in South Florida such asfederal judge’s chambers courtroomsestablished for terrorism cases,crime laboratories, evidence rooms,aircraft hangers and much more.

Goodwill is one of the country’sleading custodial companies in theareas of cleaning for health andcleaning green. All of Goodwill’ssenior managers, supervisors, andemployees are advocates indisseminating the philosophy ofcleaning for health and cleaninggreen; they act as a force forcreating sustainable and energyefficient buildings. Goodwill is theonly company in Miami thatattained, with honors, theprestigious CIMS and CIMS GreenBuilding certification.

The Miami Herald’s advertising insertion program.

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Our facility has over 600 people daily sewing garments for our military.

Apparel/ Flag Manufacturing:

Since 1993, Goodwill has mademilitary battle dress trousers.Making a pair of military trousersinvolves over 75 different sewingoperations that are performedsequentially and enables thetraining and employment ofindividuals with the most significantdisabilities. Due to the large volumeof trousers that were produced, thisfacilitated full time and steady jobs.

The original military contract fortrousers led to many other workopportunities to make variedproducts such as hats, duffel bags,coats, shirts, flags and jacketswhich led to considerable growth inthis division. Goodwill’sApparel/Flag ManufacturingDivision peaked in 2010 whenemploying over 1,000 persons dailyproducing up to 6,000 uniforms andflags daily at a value of $62 Million.Since then manufacturingoperations have decreased annuallydue to the military and government

budget reductions. In 2013, about800 people were employed daily toproduce up to 4,000 uniforms andflags at a value of $31 million.

In 2013, the Apparel/FlagManufacturing Division’s largestcustomers included the U.S.Department of Defense, U.S.Department of Veteran’s Affairs,SourceAmerica, U.S. Army, PublixSuper Markets, State of Florida,ReadyOne Industries, andOperation Warm which providesover 40,000 free coatsmanufactured by Goodwill forchildren in poverty throughout theU.S.

As the military demand decreased,Goodwill began an intensiveresearch effort to identifycommercial products. Our researchfound that Goodwill can producesuperior quality and sell at lowerprices than similar importedproducts-provided that Goodwilldoes its own marketing anddistribution “eliminating the middleman”. Two areas have become a

priority – work uniforms and healthcare garments. With the advent ofGoodwill’s new Healthcare Laundry,we will have the opportunity tosupply customers with hospitalgowns, scrubs, lab coats and workuniforms. With the cooperation ofnumerous Goodwills who providedus with uniform samples and cost,we have found that we can providea complete line of uniforms ofsuperior quality at lower prices. Aline of work uniforms is in itsfinishing stage.

This division continues its stride inquality having achieved ISO-9001:2008re-certification in June of 2013 in thearea of design and manufacturing oftextile goods including militaryuniforms, flags and accessories.This is the 9th year that Goodwillhas held this certification in itscommitment to our customers toproduce quality products made bypeople with disabilities.

GoodwillHealthcare Laundry& Linens

In September 2013, GoodwillIndustries conducted a grandopening to inaugurate one of thelargest commercial laundries inthe United States to serve thebooming healthcare industry inSouth Florida and – in theprocess – create jobs for peoplewith disabilities and special needsin the community.

The 50,000-square-foot laundryhas a capacity to process up to40 million pounds of laundryannually. It is state-of-the-art andequipped with the most advancedinfection control features. It isenergy-efficient andenvironmentally green. It is fullyautomated with multipleredundancies to avoid disruption.In a reinforced building, with itsown power and water supply, thelaundry will be able to operateduring the most inclementweather.

In 2013, the laundry processedover 700,000 pounds of soiledlinen into spotless linen for it’sfirst customer, University of MiamiHealth System. With additionalcustomers coming on board in2014, production is expected togrow in three years to 40 millionpounds processed annually.

Besides servicing the largerhospitals with two tunnel washers,the facility features a parallelsystem of washing and dryingequipment to process smallercontracts such as those fromrehabilitation centers,neighborhood clinics, nursinghomes, assisted living facilities andhospitals with fewer beds. Thisdual washing line will help maintainthe same cost-effectiveness andefficient service enjoyed by highvolume customers.

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Energy savings are experiencedfrom a variety of systems. One ofthe most interesting is the wastewater heat reclamation systemwhich captures BTUs from thewaste water effluent. Well watergoes through three cleaningprocesses: sediment filter, an ironfilter, and a UV filter which will kill

any bacteria and germs. Lastly,before the water reaches thestorage tank it is treated with asoftener. The water used in thelaundry is actually cleaner thanthe tap water out of your faucet athome! This facilitates the ability tohave very white linen and theability to remove “tough stains”.

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Congresswoman Ileana Ros-Lehtinen, Joe Lacher, Joe Natoli and UM President Donna Shalala.

Laundry specialist feeding blankets into a blanket blaster and ironing folder.

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High volume commercial laundry dryers that are designed to be eco-friendly and recycle the heat generated.

Goodwill is particularly proudof the laundry’s proximity toLiberty City. The facility willhave the added effect ofcreating 200-plus jobs onceit reaches its full operatingcapacity. Simply, this state-of-the-art laundry will have atremendous impact on acommunity whoseunemployment rate is triplethat of entire Miami-DadeCounty.

Dry folding area with laundered linens moving overhead on a rail system. Dennis Pastrana and newly announced

CEO, David Landsberg.

Need Shredding? We provide secure and confidentialdestruction of sensitive data. We are NAIDCertified which ensures your peace of mindand compliant with legal and HIPPAregulatory requirements. Please call 954-497-2238

Need Cleaning?Custodial Services–our high performancecleaning systems combine total qualitycontrol and state-of-the-art Green Cleaningtechnology to deliver healthier and cleaneroffices. Please call 305-326-4107

Purchase the Spirit ofGoodwill’s Band -“For Once in My Life”award-winning DVD.

Purchase the inspiringaward-winning DVDdocumentary about aninspiring group ofmusicians and theirdream to show theworld what they can do when given anopportunity.www.4onceinmylife.com

Need Flags?As a leader in the manufacturing and sale offlags and banners-American flags,International flags, corporate flags, customflags, promotional banners and more, we’dbe happy to be your flag provider andexpand Goodwill’s capacity to providepeople with disabilities job training servicesto place them in community jobs. Pleasecall 305-967 -4136

Need Employees?Goodwill’s placement professionals partnerwith local businesses to place Goodwillgraduates in community jobs. ThePlacement Specialist is dedicated tomeeting the needs of our participants whoare looking for meaningful jobs incommunity settings and the employers wholook for trained, reliable, and capableemployees. This strategy emphasizesGoodwill Industries as a vocationalrehabilitation and placement agency thatoffers a package of services to the employerin exchange for competitive employmentopportunities for Goodwill’s participants.Please call 305-326-4205

Have Cash?Send enclosed envelope or visitwww.goodwillsouthflorida.org to send yourcash donations.

Have Donations?Donating to Goodwill provides manybenefits such as job training programs andemployment placement services to peoplewith disabilities, those who lack educationor job experience, and others facingchallenges in finding employment.

Consumers can get involved by donatingtoday, and visiting donate.goodwill.org touse the new Donation Impact Calculator tolearn how their donation gets turned intovaluable community services.

Furniture Donations?Goodwill Industries of South Florida nowoffers a 48 hour priority, fee-based pick upoption to Miami-Dade and Broward Countyarea residents. For more information call888-461-5241 or go online atwww.goodwillsouthflorida.org - furnituredonations.

Computer Donations?Goodwill and Dell have partnered to make iteasy to help the environment in just a fewsteps with the Dell Reconnect RecyclingProgram. For more information visit usonline at www.goodwillsouthflorida.orgunder Donation Centers and ComputerDonations.

How You Can Help Us

Goodwill’s flag store location. 16

Directors & Trustees

OfficersJayne Harris AbessChair EmeritusPartnerThinkLAB Ventures

Joseph P. LacherChairBoard of Directors & TrusteesRetired Executive

Tomás P. ErbanVice Chair Chair - Development & Governance CommitteeRetired Executive

Laurence A. DeetsSecretaryDirectorChief Financial OfficerButler, Buckley, Deets, Inc.

Rudy KranysTreasurer Chair - Business Services CommitteeRetired Executive

Robert BrombergDirectorChair - Human Services CommitteePresidentBromberg & Associates

Jorge A. FernandezDirectorChair – Audit CommitteeRetired Executive

Edward Manno ShumskyDirectorChair - Compensation CommitteeRetired Executive

Mary Martin YoungDirectorChair - Community Awareness CommitteeUniversity of Miami Graduate Career Services

Dennis PastranaPresident & CEO,Goodwill Industries of South Florida, Inc.

DirectorsSarah N. ArteconaAssistant Vice President, Business &FinanceUniversity of Miami

Rodney BarretoChairmanBarreto Group

William BeamesDirectorGlobal Supplier Quality for Cordis

Michael L. BurnstineVice PresidentLockton Companies

Henry CalvoRetired Executive

Carolyn DonaldsonSenior Vice President HumanResourcesAltegra Heatlh

James M. FraserVice President & General ManagerTurner Construction Company

Wifredo GortCommissioner – District 1City of Miami – City Hall

David LandsbergPresident & PublisherThe Miami Herald

Marion L. MoselyChief Executive OfficerWestwind Contracting

Joe OglesbyRetired Executive

Charles RosenbergAttorney at LawCarlton Fields Attorneys at Law

Allison P. ShipleyPrincipalPricewaterhouse Coopers, LLP

Barbara L. ShrutRetired Executive

Merrett R. StierheimRetired Executive

Bruce WeberVice President of Regulatory,Clinical & Quality AssuranceInnovia, LLC

TrusteesJim BarkerRetired Executive

Andrew BlankPresidentArchive America

Jerome BlankChair of the BoardNational Brands, Inc.

Newall J. DaughtreyChairmanN.J. Daughtrey & Associates

William FauerbachVice President, Retail OperationsPublix Super Markets, Inc.

Wilbert “Tee” HollowayDirectorBellsouth Corporate & ExternalAffairs

Sherrill W. HudsonRetired Executive

Alfred J. NovakPresident & CEOOrbusNeich Medical, Inc.

Debra OwensIntergovernmental Affairs State ManagerDante Fascell Port of Miami-Dade

Leslie Pantin, Jr.PresidentBeber Silverstein/Pantin Group

Jorge R. VillacampaPresidentCommunity Bank, Wells Fargo

Marcella Ungar WerblowRetired Executive

SeniorLeadership

Dennis PastranaPresident and Chief Executive Officer

Bridget PallangoSenior Vice President, Human Services

Peter RobertsSr. Vice President, Business Services

Beatriz AnazcoVice President, Financial Management

Lourdes de la Mata- LittleVice President, Marketing & Brand Development

Manuel LopezVice President, Donated Goods

Harry RamsarranVice President, Service Contracts

Sherri Scyphers HungateVice President, Business Development

Diana ValenciaVice President,Apparel/Flag Manufacturing

Dena MarshallAssistant to the President

The key to Goodwill’s success is inthe volunteer Directors andTrustees that are comprised ofcommunity members who areactive, dedicated and generoussupporters of the mission. TheBoard of Directors challengesmanagement to continue to meetthe needs of the growing numberof people with disabilities. Theyalso demand adherence to thehighest standards of efficiency,quality, service, ethical conduct,public accountability andtransparency.

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$50,000 +JP Morgan Chase & Co.Clenon L. "Pete" & Carolyn L. Newsome

$25,000 – $49,000Mary N. Porter Designated Fund of theCommunity Foundation of BrowardPublix Super MarketsTurner Construction Company: 2013Holiday Golf Classic (Participatingcompanies are listed individually).

$10,000 – $24,999Blank Family FoundationEthel F. Kendall TrustLeonard & Jayne Abess (The Jayne and Leonard Abess Foundation)

$5,000 – $9,999United Health CareWilliam CaseyCharles M. & Gayle S. RosenbergLawrence Weinstein

$2,500 - $4,999Clear Channel Outdoor, Inc.Fisk Electric CompanyTheodore Cross Family Charitable FundTri-City Electric, Co.Eileen B. MehtaCharles Sanders

$500 - $2,499ATTBaker Concrete ConstructionBay Carpet, Inc.Charles Cleaning Co., Inc.D.Richard Mead Charitable FoundationCoastal Mechanical Services, Inc.Designer's SpecialtyEmpire OfficeE-TechFlorida Lemark CorporationGancedo LumberGate Pre-CastHarmonJ.N. McArthur FoundationKar & Larrabee Mechanical ContractorsKeenan, Hopkins, Schmidt & StowellContractorsKeith & Associates, Inc.Keylite Power & Lighting Corp.Kone, Inc.Mastec North AmericaMeisnerOldcastleO'Neill Brothers Flooring, Inc.Otis ElevatorPermasteelisa North America Corp.Rudolph H. Fellman NimcrutShort Brothers Contruction, Inc.Spectra Contract Flooring

Sprinklermatiac Fire ProtectionSystemsState Line Products of South FloridaThe Estate of Shirley NarcisenfeldThe Hull Family FoundationThe Morton and Dinah DanseyarFamily Foundation, Inc.The Walter V. & Judith L. ShipleyFamily FoundationThyssenkrup ElevatorTitus Construction GroupTriple M Roofing, Corp.Turner - New YorkMary H. BabcockMark BjorkmanDavid N. & Holly Blount, Jr.Robert L. & Penny BrombergLaurence & Olivia A. DeetsPeter H. & Kim D. DwyerRobert & Nancy FrehlingBetty GoodmanJill KirshnerDavid LandsbergDennis A. & Gwendolyn

D.V.McNenneyMelanie E. MegiasCarlos MolinaMarion L. & Patricia MoselyMarion L. Mosely, Jr.Bridget PallangoFelix M. ReyesBarbara ShrutMarcella U. WerblowMaria Wright

Up to $500Di Pauli Family Foundation, Inc.Ethel F. Kendall TrustGoodwill Industries InternationalJ. Calvin & Mildred H. Jureit Fund atThe Miami FoundationPWC

Benefactors and Other Contributors: Goodwill cannot continue to growand fulfill its mission without the financial support of benefactors andother contributors. Thank you to the following people andorganizations for their generous support of Goodwill in 2013:

The Segel FoundationAnonymousJ. AbdullahMarian AlpersteinDonato G. & Dulce M. ArguellesDaniel Z. & Ellen D. Averbrook, Jr.James & Montye BarkerBernard BaumelWayne B. & Annemarie Harris-BlockC. BrandtWalter BrodzinskiMichael L. & Kara BurnstineAnn B. BusselRyan ChristyJerica ContrerasAlina M. CuestaRobert F.& Karen J. Cullen, Jr. MDJames W. & Deborah C. DavidsonRichard P. & Paula DonovanMichael W. & Antonie B. DownsJorge A. FernandezRichard FoxPeter FraserAndrew E. GrigsbyCarl N. HansenCarl N. HansenMaurice B. & Jean M. HawaJohn R. HildebranLuis R. & Ana MolaDolores T. MorrowHollis P. & Julia J. NelsonKen & Jeannine OatesNiki A. Patrellis-LankutisNicholas & Emily PatriciosArvey Rogers & Joan RosenbergHilda RosenbergMcGregor & Jacqueline C. Smith, Jr.Roger & Margaret StarnerWilliam E. & Freda C. Tschumy, Jr.Milburne Webb, Jr.D. WieczorekJane F. Wilson

Creating Job Opportunities for

People With SignificantDisabilities in South Florida

Known as the AbilityOne Program,the Javits-Wagner-O'Day Act wasfederally enacted to provideemployment opportunities for peoplewho are blind or have othersignificant disabilities in themanufacture and delivery of productsand services to the FederalGovernment. The AbilityOneCommission (formerly TheCommittee for Purchase from PeopleWho Are Blind or Severely Disabled),provides the federal oversight,establishes the fair market prices,ensures participating nonprofitagencies comply with rules andregulations, assists federal entities inparticipating in the AbilityOneProgram as customers, and otherduties as outlined by statutes andregulations. With direction from theAbilityOne Commission, the centralnonprofit agency, SourceAmerica, Inc.(formerly NISH, Inc.), works closelywith Goodwill and other nonprofitsto find contract opportunities, provideengineering and technical support,and assist with costing and pricing.

Goodwill’s partnership with theAbilityOne Program has beenmutually beneficial. Over the years,Goodwill's experience in fulfillingthese contracts greatly contributed toour knowledge base and led toexpansion in entrepreneurial areaslike document destruction, TheMiami Herald partnership and othercommercial, state, and local contractsresulting in hundreds of additionalquality jobs in clean and safe worklocations.

Today, our Goodwill providesAbilityOne federal customers a widearray of quality services and products,while providing over 1,000 jobs fordirect and indirect labor employees, ofwhich the high majority aresignificantly disabled, also poor, andpreviously unemployable. Goodwillsalutes the AbilityOne Commission,and SourceAmerica, and our Federalcustomers for excellent jobs inBroward, Miami-Dade, and MonroeCounties that truly employ peoplewith significant disabilities.

Joe Lacher, Sherrill Hudson, Mary Martin Young and Dennis Pastrana.

ASSETSCash and cash equivalents 4,268,117$ Accounts and other receivables, net 6,399,386 Inventories 6,826,180 Other assets 3,427,007 Land, building and equipment, net 45,269,428

TOTAL ASSETS 66,190,118$

LIABILITIES AND NET ASSETSAccounts payable 3,170,065$ Accrued expenses and other liabilities 5,507,360 Mortgage notes, notes payable and lines of credit 29,061,051

TOTAL LIABILITIES 37,738,476

NET ASSETS 28,451,642

TOTAL LIABILITIES AND NET ASSETS 66,190,118$

REVENUES AND SUPPORT:Industrial and commercial revenues 88,824,487$ Government fees 2,676,644 Public and corporate support 920,540 United Way of Miami-Dade County 394,699 Miscellaneous income 36,350

TOTAL REVENUES AND SUPPORT 92,852,720

EXPENSES:Industrial and commercial programs 80,927,851 Rehabilitation services 4,872,139 Management and general 4,225,246 Fundraising 247,359

TOTAL PROGRAM SERVICES AND EXPENSES 90,272,595

INCREASE IN NET ASSETS BEFORE DEPRECIATION EXPENSE 2,580,125

Depreciation expense (2,506,789)

INCREASE IN NET ASSETS 73,336$

* Financial statements are subject to audit.

STATEMENT OF FINANCIAL POSITIONDecember 31, 2013

STATEMENT OF ACTIVITIESFor the Year Ended December 31, 2013

Goodwill Financials

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Miami Stores:Miami Gardens – Stadium19300 N.W. 27th Ave. Miami Gardens, FL 33056North Miami Beach – Skylake Superstore*1780 N.E. Miami Gardens Dr., N. Miami Beach, FL 33179North Miami – West Dixie* 11990 W. Dixie Highway, FL 33161Biscayne 441 N.E. 81 St. Miami, FL 33138Hialeah – (Gratigny)1800 W. 68 St. Hialeah, FL 33014Hialeah – Flamingo Park Plaza4410 W 16th Ave, Hialeah, FL 33012Hialeah 461 Palm Ave., Hialeah, FL 33010Allapattah (Central) Superstore*2125 N.W. 21 St., Miami, FL 33142Allapattah Outlet Store2121 N.W. 21 St., Miami, FL 33142Little Havana – Calle Ocho982 SW 8 St. Miami, FL 33130Westchester – Tamiami Superstore*9760 S.W. 8th St. Miami, FL 33174West Miami – Bird Superstore*6842 S.W. 40 St., Miami, FL 33155West Kendall – Coral Way Superstore*14610 S.W. 26 St., Miami, FL 33185 Kendall / Sunset – Sunset Superstore*7101 S.W. 117th Ave., Miami, FL 33183Palmetto Bay Superstore*17631 S. Dixie Hwy, Palmetto Bay, FL 33157K endall – Country Walk13762 S.W. 152 St., Miami, FL 33177Redland 19800 S.W. 177 Ave., Miami, FL 33187Princeton 24311 S. Dixie Highway, Miami, FL 33032Homestead 250 N.E. 8 St. Homestead, FL 33030

Donation Centers:Miami Beach Normandy Isle2050 N. 71. St.Aventura MallAventura Blvd. & Biscayne Blvd. California Club N.W. 199 St. & US 441Hialeah – El MercadoW. 60 St. & W. 24 Ave.Hialeah Las TiendasW. 68 St. & W. 12 Ave.Hialeah - (Villaverde Shopping Ctr.)3100 W. 76 St.Miami Gardens N.W. 67 Ave. & N.W. 186 St.Miami Gardens 2 N.W. 183 St. & N.W. 7 Ave.Miami Lakes N.W. 150 St. & N.W. 67 Ave.North Miami (Lotus Plaza) 15504 Biscayne Blvd. Bird Road S.W. 40 St. & S.W. 58 Ave.Bird Road 2 – ConcordS.W. 40 St. & S.W. 112 Ave.Bird Square S.W. 42 St. & S.W. 147 Ave.Coral Way S.W. 22 St. & S.W. 16 Ave.

Coral Gables (Ponce & 57th Ave.)East of Coral Gables S.W. 22 St. & S.W. 36 Ave. (Across from Sears, behind Walgreens)Downtown Miami -15th St.(Lot 30) Coral Way & S.W. 3rd Ave Downtown Miami - Brickell 1(Lot 23) S.E. 26 Rd & Brickell Downtown Miami - 7th St.(Lot 28) I 95 & S.W. 7th St. FlaglerW. Flagler St. & S.W. 82 Ave.West Doral 2 10700 N.W. 58 St. Fountainebleau N.W. 7 St. & N.W. 107 Ave.International Mall (by JCPenney)N.W. 16 St. & N.W. 107 Ave.Kendall Town and Country MallS.W. 84 St. & SW 117 Ave.Westchester S.W. 24 St. & S.W. 87 Ave.West Tamiami S.W. 8 St. & S.W. 137 Ave.West Tamiami 2 S.W. 8 St. & S.W. 147 Ave.E. Kendall - Dadeland Mall S.W. 88 St. & S.W. 72 Ave.Kendall - Sunset (DOT property)S.W. 72 St. & SR 874 1 block West of 87 Ave.Kendall Sunset 2 10805 S.W. 72 St. Kendall (DOT property)S.W. 88 St. & S.W. 97 Ave.Kendall 3 – Hammocks S.W. 104 St. & S.W. 154 Ave.Kendall Crossings S.W. 112 St. & S.W. 132 Ave.West Kendall - West Miller S.W. 147 Ave. & 56 St.Pinecrest S.W. 146 St. & S. Dixie HighwayPinecrest 3 8507 S.W. 136 St. Suniland 10501 S. Dixie HighwaySouth Miami Heights - Eureka S.W. 183 St. & S.W. 137 Ave.Cutler Bay 20305 Old Cutler Rd.Cutler RidgeS. Allapattah Rd. & S. Dixie Hwy.Homestead - Oasis PlazaSW 152nd Ave. & SW 312 St.

*Donations Drop-Off’s

Broward Stores:Oakland Park*1099 E. Oaklatnd Park Blvd. Oakland Park,FL 33304Coral Springs*(Royal Palm Shopping Center)10369 Royal Palm Blvd, Coral Springs, FL 33065Davie Ridge Plaza9160 W. State Road 84, Davie, FL 33324Lauderdale Lakes 3282 N. State Road 7(U.S. 441) Lauderdale Lakes, FL 33319Lauderhill Mall 1529 N.W. 40th Ave.Lauderhill, FL 33313Deerfield Beach 289 S. Federal Highway, Deerfield Beach, FL 33441

Hollywood (North Dixie) 2418 N. Dixie Hwy, Hollywood, FL 33020 Margate Superstore*2057 N. State Rd. 7 Margate, FL 33063 Hollywood Taft Superstore*6819 Taft Street, Hollywood, FL 33024 Hallandale Superstore3149 W. Hallandale Beach Blvd. PembrokePark, FL 33009 Pembroke Pines(Crossroads Square Shopping Center)154 N. University Dr. Pembroke Pines, FL 33024 Silver Lakes Superstore*(The Shoppes of Silver Lakes)18221 Pines Blvd. Pembroke Pines, FL 33029Sunrise 2029 N. University Drive Sunrise, FL 33322 Sunrise 2 - Pine Plaza 4345 N.W. 88 Ave(Pine Island Road) Sunrise, FL 33351Goodwill Outlet2900 N.W. 60 St. Ft. Lauderdale, FL 33309Open daily 8am - 2 pm

Donation Centers:(Donation centers do not accept furniture)

Tamarac Sunshine Plaza5031 State Road 7. Tamarac, FL 33319Tamarac Town Square8271 Pine Island Rd (N.W. 88th Ave.)Tamarac, FL 33321 Fort Lauderdale (Park & Ride Lot)Commercial Blvd. & Andrews Ave. Fort Lauderdale (Park & Ride Lot)Cypress & I-95North Lauderdale - McNabWest McNab Rd & N.W. 81Ave. Davie (Plaza Shopping Ctr.)Hiatus & I-595Davie (Shenandoah Square) 13600 W. State Road 84 Davie (West Port)Davie Rd & Nova Drive Miramar (Miramar Commons Shopping Ctr.)10996 Pembroke Rd. #22 Miramar, FL 33025 Miramar (Shops at Sunset LakesShopping Ctr.)18455 Miramar Pkwy. #10 Miramar, FL 33029 Davie (Regency Square Shopping Ctr.)4845 S.W. 148th Ave. #31 Davie, FL 33325 Hollywood (Park & Ride Lot)Sheridan Street & I-95

For more detailed information please visit:www.goodwillsouthflorida.org

Goodwill Stores & Donation Centers

Goodwill Accreditations

Demonstrating Our Commitment to the Highest Standards of Quality,

Public Accountability and Transparency.

Goodwill is in compliance with the Sarbanes-Oxley Act of 2002,

including an independent Board of Directors’ Audit Committee and

Compensation Committee in compliance with IRS Regulations.

Commission on Accreditation of Rehabilitation Facilities (CARF)

accredits our Vocational Rehabilitation Programs.

Joint Commission of Healthcare Organizations

(Delmarva Foundation) accredits our programs for the

developmentally disabled.

Council on Occupational Education Committee (COE)

accredits our Vocational Adult and Basic Education Programs.

ISO 9001:2008

is registered and certified by RWTUV USA, Inc. in the area of

design and manufacture of textile goods including

military uniforms, flags and accessories.

.National Association for Information Destruction (NAID)

determines we are compliant for the secured

Document Destruction Division

Green Seal GS-42 means we are compliant in the Service Contracts Division.

Charity NavigatorGoodwill received the prestigious and much coveted

Charity Navigator “four star” rating – the maximun awarded.

Annual Report concept, design and layout produced in-house at Goodwill Industries of South Florida.

Goodwill Industries of South Florida, Inc. is an independent and autonomous nonprofit organization

governed by a Board of Directors from Miami-Dade, Broward and Monroe Counties. Goodwill Industries of

South Florida, Inc. is a member organization of Goodwill Industries International, Inc. in Washington D.C.

2121 N.W. 21 StreetMiami, Florida 33142

(305) 325-9114

2104 W. Commercial Blvd.Ft. Lauderdale, FL 33309

(954) 486-1600

South Florida

www.goodwillsouthflorida.org