“How Healthy is your Operational BI?” · Founded in 1996 by SAP consultants while doing the...
Transcript of “How Healthy is your Operational BI?” · Founded in 1996 by SAP consultants while doing the...
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“How Healthy is your Operational BI?”
How Self-Service BI Creates Perfect Harmony
Between Business and IT
Richard den Ouden
Director Every Angle Software Solutions
Mobile: +31 6 511 84134
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Health check for operational BI:
Aspect Not Healthy Very Healthy
Business Users Not happy Happy
Added value Low High
Costs (visible & invisible) Very high
Actionable (.. or just reporting ..) Limited (re-active) Yes (pro-active)
Flexibility for business users No Yes
Data security No Yes
Self-service Limited Yes
One version of the truth No Yes
Compliance No Yes
Maintainable & supportable No Yes
Aligned with management reporting No Yes
Embedded in processes & organization No Yes
Deployable / sharing Local setup Global standards
Conclusion
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Operational BI should be FUN, low costs & high added value
OR
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Content
Operational BI: the key issues and real-life challenges 1
Every Angle: operational BI for SAP® ERP 2
Summary & Discussion 3
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Every Angle Software Solutions: The Company
● International software company: HQ in the Netherlands
● Founded in 1996 by SAP consultants while doing the first SAP R/3
implementation in the Netherlands, in cooperation with the University of
Eindhoven and TNO
● Thought leader in “in-memory” technology
● >14 years of experience in BI
● 80 employees worldwide
● Yearly growth rate > 25%
● SAP Certified & Partner since 2001
● Gartner Cool Vendor 2011
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Every Angle: International foot print
Subsidiaries in
• Benelux
• US
• Germany
• UK
Sales agents in:
• Scandinavia
• South America
• France
• Italy
• South Africa
• Spain
• Asia
More than 10,000 Every Angle users
in 30 different countries
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What is Every Angle?
● “Every Angle” from Supply Chain
business process analysis perspective
● Very flexible solution which helps you to
gain more visibility across your Supply
Chain
● Quick “time to value” due to build-in logic
and out-of-the-box content
● “Every Angle” from technical
perspective
● plug & play
● Adopt to customer specific processes
and Data (Z-Tables)
● Can be easily enhanced with customer
specific fields (Z-Fields)
● Every Angle is not only “another
reporting” tool, but an analysis solution
meant for operational reporting
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Process experts Analyse results and detect
performance bottlenecks
Define improvement actions
2
Define KPIs
and targets 0 Top management
Strategic KPIs
Measure and
compare with targets 1 Management
Operational KPIs
Closed
Loop
Time &
budget
Different IT for
different purposes
Details,
ad hoc,
variance
Execution Execute, Improve and
facilitate actual action
on the floor
3
Information Provisioning for target groups
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Management
Operational KPIs
Measure
Top management
Strategic KPIs Reporting & Analytics Display layer
Execution
Improve
… is challenging for IT & business due to data volume,
flexibility, agility to cope with the daily changing requirements…
Process experts
Analyse
SAP
BI / BW
ERP
SAP
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Management
Operational KPIs
Measure
Process experts
Analyse
Execution
Improve Actions
Top management
Strategic KPIs
BI / BW
ERP
Reporting & Analytics Display layer
… leads to „Self Made“ Solutions (ABAP, Z-reports, Excel,
including all related risks (costs, reliability, time, …)
RISKS
Maintainability?
Security?
Reliability?
Scalability?
Dependency on
few persons?
(Hidden) costs?
SE16
Zreports
ABAP
‘Self made’ Operational Performance Management
SAP
SAP
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Management
Operational KPIs
Measure
Process experts
Analyse
Execution
Improve Actions
Top management
Strategic KPIs
BI / BW
ERP
Reporting & Analytics Display layer
Every Angle is the sweet spot: Plug & play solution for
operational analysis/reporting (out-of-the-box content for SAP ECC)
Improvement
Action lists
Operational KPI
Measurement
Process Analysis
Standard
content
Ad hoc analysis
SAP
SAP
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Some enthusiastic customers…
Manufacturing (discrete, process, pharma/food, high-tech, ..)
Wholesale, Retail & Fashion Energy & Utilities
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… and the direct and derived value they gained
from Every Angle Stock level reduction 16 %
Reduction 2 FTE + 100 days consulting
50% reduction data pollution
Increased end user appreciation of SAP
Stock level reduction 8%
Service level improvement 12%
20% efficiency improvement in production
Reduction of Working Capital with 4%
Big improvement of SAP data reliability
“What it understands and this is the key between Every Angle and
a lot of competition is the cross-process supply chain elements.” Sean Culey
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Customer case 1: Tommy Hilfiger
Characteristics
● One European SAP AFS system
● Large data volume (> 150 million SD documents in SAP DB on SKU level)
● Long lead times (manufacturing in Africa and Asia)
Every Angle usage
● Monitor back orders (sales)
● Improve master data
● Prioritize PO (air freight) and check PO creation and delivery status
● Support of new seasons (order book intake => delivery & billing)
Benefits
● Improved availability => customer satisfaction & reduction lost sales
● Less air freight costs
● Quote: “We are super happy with the Every Angle tool. We actual had a meeting
today with several members of our Senior European management team and they
were really impressed with what we have accomplished so far. We now have supply
chain transparency we never had before (nor dared to dream of)”
Rudy Boogaard (VP Supply Chain)
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Customer case 2: Implementation at BASF
Characteristics
● One Global SAP GTS system
● Compliance for all inbound (purchasing) and outbound (sales)
● Standard reporting is slow (on-line) and not flexible
Every Angle usage
● Check master data
● Analysis of compliance process
● Monitor status of licenses (export)
● Provide operational KPIs for management
● Support internal compliance processes
Benefits
● Improved processes
● Ad-hoc reporting capabilities
● Improve compliance
● Significant time savings (replacing old manual data collection & transformation
processes)
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Customer case 3: Live Demo at Swarovski
Characteristics
● One large global SAP ECC system (> 2 million material numbers)
● SAP was implemented more than 15 years ago
● “Gap” between global headquarters (Austria) and local business departments
(knowledge, SAP usage, priorities)
Every Angle usage (2 week Live Demo-project in January 2013)
● Windows server was provided by Swarovski IT in SAP data center
● 1 day installation
● Data extraction from SAP Q-system (copy of PRD)
● Data quality checks (master data, order pollution)
● Analysis of supply chain processes
● Interactive workshops with business process experts / process owners
● Workshop/presentation for management, IT & process owners
Next steps
● Start of Every Angle implementation in March 2013
● Linkage of Every Angle to SAP PRD
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Content
Operational BI: the key issues and real-life challenges 1
Every Angle: operational BI for SAP ERP 2
Summary & Discussion 3
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Every Angle Architecture
Characteristics of Every Angle architecture
● EAXtractor: data extraction using SAP Certified Function Module.
● EAServer: Built-in business process logic and SAP ERP knowledge.
● EAClient: Thin-client desktop Windows application
● ZEA03: display of angles in SAP GUI (view only)
● EA DLL: Automatic export (e.g. SAP BW/BO/BI) and ODBC interface
SAP R/3
or
SAP ECC
(virtual) Windows Server
Every Angle
Extractor
Every Angle
Server
Every Angle
Clients
EA DLL
XLS, SQL, CSV
ODBC
SAP GUI ZEA03
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● Objects and
Pointers &
redundancies
in references
for high-speed
● Tables and
indexes
Object: Customer - number - city
Object: Material - number - plan strategy
Object: Plant
Object: SD Item
Object: SD Schedule line
Server RAM
Objects and Pointers
Object: Sales order - number
Every Angle Server: Live Intelligent Objects
Windows server
Extractor Server
EA-client
ECC
SAP GUI
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Every Angle Order Network Calculation
“Demand/Supply-matching” (like SAP MD04)
SITE 1200 - Dresden SITE 1000 - Hamburg
SO
Su
pp
lie
r p
rob
lem
PO
Raw materials
WO
Final product
WO
Packaging Sales order
Box Leaflet
Flask …
Raw materials
TO
Dis
sa
tisfie
d c
us
tom
ers
?
End-to-End Supply Chain
Analysis
on thousands of detailed
order lines
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ZEA03: Angle Tree (viewing users)
Every Angle @ BASF 14.09.2011 20
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ZEA03: Angle Display in ALV grid
Every Angle @ BASF 14.09.2011 21
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Demonstration
Master data
● Address info (vendors, customers)
● Material master
Stock
● Overall stock values (split by stock status, location, material type, etc.)
● Stock allocation (needed? demand?)
Sales
● Open orders
● Lost sales (cancelled orders)
● Closed sales orders (qty/value and delivery reliability in %)
Sourcing and planning processes
● Purchasing
● Production
● Quality inspection
Backorders and priorities !!
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Content
Operational BI: the key issues and real-life challenges 1
Every Angle: operational BI for SAP ERP 2
Summary & Discussion 3
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Summary
● Every Angle is a STANDARD SOLUTION for operational Analysis based on
SAP ERP
● 99% out-of-the-box => plug & play within 1 day
● No modeling => Every Angle derives the business processes directly form
SAP customizing
● Focus on “end-to-end” supply chain Processes
● Built-in SAP ERP knowledge & business process logic (i.e. bottlenecks)
● “Solution for Business” and to enable better decisions on operational
questions to become proactive rather than reactive
● Replacing
● Static (expensive) ABAP Reports or SE16 running directly on SAP ERP
● Manual Excel sheets, Access database, etc.
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Typical use cases
Business perspective
1. Daily control of operational business processes (delays, bottlenecks, ..)
2. Measure & analyze operational KPIs (processes, master data & supply chain)
3. Ad-hoc analysis (“agility” to respond to any question and any issue)
4. Improve processes and supply chain performance (service level, stock level,
availability, returns, cancelled orders, etc)
5. Clear communication (internal & external)
6. Increase supply chain visibility and optimize alignment supply & demand
IT perspective
1. Replacing operational reporting solutions (Z-reports, queries, SE16 and Excel)
2. Reduce load on SAP ERP system/database (reduce online queries/reports)
3. Support SAP implementation & rollout projects
4. Data quality analysis & improvement
5. Assessment of SAP implementation & improve SAP usage by business users
6. Ad-hoc analysis of SAP data
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Discussion
● What is your operational BI strategy?
● Real-time
● SAP HANA®
● How to get:
● from data to information?
● from information to action?
● from action to control (embedded?)
● from re-active to pro-active?
● How to prevent “non value added” discussions such as:
● What are the real figures?
● Who is to blame? Whose fault is it?
● Why the figure is what it is?
● …
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Potential next steps
Purpose • Proof point for technical
promises (up-and-running
in 3 days)
• Proof point for functional
promises (visibility across
supply chain in SAP ERP)
• Proof point for enhancing
data, data models and
calculated fields
• Proof point Every Angle is
for the business and
creates value for the
business
Purpose • Deliver the value of EA
against clear defined USE
CASES
• USE CASES create direct
or derived added value for
organization which
supports a Business Case
• Business can work Every
Angle and will use it in
daily operations
• Create the foundation for a
BUY / NO BUY decision
Purpose • Embed Every Angle as
standard solution for
operational analysis across
the organization
• Roll out to all interested
divisions, affiliates and
production sites
Fixed price (SW consulting)
NO Subscr. Agreement yet Subscription Agreement
No license required
Fixed price consulting
Live Demo
(2 weeks)
Roll-out &
Embedding
(Ongoing)
Implementation
(2 months)
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Richard den Ouden Director Every Angle Every Angle Software Solutions Email [email protected] Mobile: +31 6 511 84 134 www.everyangle.com
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