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Transcript of “Can collaboration and technology shorten the motor claims ... Connected Solutions...

  • “Can collaboration and technology shorten the motor claims process?”

  • Kelly Dalwood

    PR Manager

    Simon Smith

    Commercial Director

    The Team

    Steve Thompson

    Managing Director

    Sharon McLeod

    Operations Director

    Vicky Thompson

    Office Manager

    Adele Brownsell

    Client Solutions Manager

  • What do we do?

    Consultancy (non-sales)

    Research

    Benchmarking

    Process

    Consultancy (sales)

    Business Development Plans

    Networking

    Secure Contracts

    End Clients

    Insurers

    Fleets

    Trade

    Manufacturers

  • What is ?

    “A credible, sustainable and alternative strategy to emerging consolidation

    from dominant suppliers in a dysfunctional market”

    Professor Richard Wilding OBE

    • An eco system of connected market leading suppliers • End to end or modular solution • Partners has exclusivity in each area of the supply chain • Consolidated approach to major tenders • Adoption of industry standard IT connectivity

  • Why was this created? • Polarisation of a dysfunctional market • Recognition of heat and politics impacting negatively on the supply chain • Resulting in poor customer service • Lack of collaboration and overall objective view • Ability for each Partner to utilise every element of the supply chain • Ability to unilaterally adopt training, new innovations and technology

    What are the benefits? • Reduction of Insurer operating expense • Opportunity for Insurers to leverage scale across more than 1 commodity • Control of Insurer indemnity expense • Reduced cycle time – connected/collaboration/innovations/reduced touch points • Greater benefits derived from greater engagement • Enhanced customer service

  • “Greater than the sum of our parts”

  • Example of the “Traditional Supply Chain model”

    Insurer

    Parts Supplier

    Paint Company

    Replacement vehicle supplier

    Accident Management

    Windscreens

    Repairer

    “Creates tension” - Poor buy in from supply chain - Poor customer service - Disjointed customer journey

  • Example of Supply Chain model

    Insurer

    FNOL

    Vehicle Recovery

    Legal Services

    Accident Management

    Engineering

    Repairer

    Mobile Repair

    Repair Network

    OE Parts

    Green Parts

    OE Equivalent Parts

    Paint Distribution

    Salvage

    Training

    Medical Services

    New Car Replacement

    Mobility Windscreens Vehicle Care Services

    “Creates engagement”

    - Positive buy in

    - Great customer service

  • Connected Solutions – “things you won’t hear us say” “I am not responsible for the parts delay, not my supplier……….” “There is no money in working with you, I just do as I am told by the insurer” “I can’t help you with any other elements of your claim I’m afraid….”

    Or think……..

    “if this process does not work it will just prove my point that the Insurers supply chain is poor” “I am not bothered about achieving SLA’s as the other supply chain vendors are the issue, not me”

  • Partner to Partner Connections

    Partner to Partner Collaboration

    77% CONNECTED

  • Connected Solutions – capability>collaboration

    400 Rental Locations

    64 Offices

    218 Repairers

    132 Associate Repairers

    53 Warehouses

    64,046 Employees

    4,000 Courtesy Cars

    800 Glass Technicians

    102 Glass Fitting Centres

    450 GP’s

    750 Medical Specialists

    5 Dedicated Managers

    150 Mobile Repair Vans

    20 Wheel / Smart Vans

    6 Replacement Car Searchers

    42 Logistics co-ordinators

    8 Fix & Go locations

    102 ADAS Centres

    8 Salvage Locations

    260 Car Wash

    45 Fuel Contaminant Vans

    80 Training locations

  • Critical

    Factors

    Technology

    Connectivity

    Collaboration

    Transparency

    Supplier credentials

    Experience