ANovel(Approach(to(Cardiac(AlarmManagement(on ... ·...
Transcript of ANovel(Approach(to(Cardiac(AlarmManagement(on ... ·...
Medical Device Alarm Safety in Hospitals Joint Commission Webinar – May 1, 2013
Patricia Covelle, RN, MMHC Director of Critical Care Nursing James Piepenbrink, BS Director, Department of Clinical Engineering Deborah Whalen RNP, MSN, ANP-‐BC, Clinical Service Manager Cardiology Boston Medical Center Boston, MA
A Novel Approach to Cardiac Alarm Management on Telemetry Units
Property of BMC. Not reproducible without permission. May 1, 2013
Overview BMC Quality Improvement Initiative Alarm Management
Focus • To safely decrease audible cardiac alarms monitor alarms on adult medical-‐surgical
telemetry units while ensuring that all important alarms were captured, displayed and better heard.
Audible Alarms Seen on These Units • Crisis alarms which require staff to view alarm and either respond to patient for true alarm
or to take some type of action for artifact or clinically insigniSicant alarms • Warning alarms which alert staff to potential rate /rhythm violation but do not require
staff to view the alarm immediately, could self reset and may be found later in the alarm history.
• Advisory alarms which signal lower level alarm violations and can also self reset
Property of BMC. Not reproducible without permission. May 1, 2013
Our QI Initiative Was Prompted By
• Review of Alarm Histories that showed signiSicant Warning Alarms were sometimes missed only to be later discovered in alarm history
• Serial observations of nursing staff interacting with cardiac monitors alarms that found Warning Alarms were often sounding on our Nursing Unit with delayed response from staff who were engaged in other important patient care activities
Property of BMC. Not reproducible without permission. May 1, 2013
Pre-‐Pilot Alarm Data
Property of BMC. Not reproducible without permission. May 1, 2013
• Evaluate technology and processes to understand alarm issues • Assess alarm data to pinpoint contributing factors to alarm fatigue • Identify strategy to safely effect changes to reduce clinically insigniSicant alarms
System Alarm Defaults
Property of BMC. Not reproducible without permission. May 1, 2013
Key Elements
Identify Alarm Default changes
Create grid for changes
Socialize changes
Changes
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• Telemetry Task Force a multidisciplinary group framed Pilot • Buy in from all stake holders
o BMC Senior Management o Patient Safety and Quality Council o Department of Medicine o Clinical Engineering o Division of Nursing o Most importantly the buy of the care teams on the pilot unit
• Revision of EMR order sets • Equipment Default Changes
Designing and Introducing the Pilot
• Local Champions throughout the roll out
• Being available 24/7 • Development of a Sharepoint TM site to journal and chronicle the staff
observations. • Daily Tips
Property of BMC. Not reproducible without permission. May 1, 2013
Key Elements for Supporting Pilot
Tip of the Day Provide infor-‐ mation to users about the use of the system – Improve user experience.
Property of BMC. Not reproducible without permission. May 1, 2013
Pre-Pilot Pilot
87,823
9,967
Total Audible Alarms
Aver
age
Ala
rms
per W
eek
Post Pilot Alarm Data
Property of BMC. Not reproducible without permission. May 1, 2013
• Data proved that changes were effective and safe • Actionable Alarms = Better response • Better display of events -‐ Many alarms were missed before changes
Property of BMC. Not reproducible without permission. May 1, 2013
Pre-‐Pilot Pilot
62,793
3,970
Combined Bradycardia, Tachycardia and HR Limit Alarms
Average Alarms per Week
Property of BMC. Not reproducible without permission. May 1, 2013
What staff Nurses are saying: “The monitors were an irritant. Now they no longer seem that way”
“I can spend more time on patient care instead of answering meaningless alarms” “I feel so much less drained going home at the end of my shift”
“This unit is so much quieter than the other units, as a Sloat nurse I want to work here”
“I didn't think I would ever say this, BUT the noise has really gone down, the new telemetry parameters seem to work really well. I didn't think it was possible, with all the cardiac issues and so many patients! GREAT JOB!”
Property of BMC. Not reproducible without permission. May 1, 2013
31
51
41
57
42
56
77 79
Nurse Domain Promptness to Respond to Call
Personal Issues Doman Overall Assessment Domaiin
Patient Satisfaction Percentile Ranks for Scores Press Ganey TM
Pre Pilot Pilot
AHA Region 1 Rank
Lessons Learned BMC Quality Improvement Initiative Alarm Management
Crafting Meaningful Quality Alarm Initiative Require • Both reviewing actual alarm data and closely observing how nursing staff interact with alarms on a day to day basis
Audible Alarms With Self Reset Capability • Were the basis for the excessive audible alarms and contributed signiSicantly to clinical alarm fatigue at BMC
Improved Management of Self Resetting Audible Alarms • Improved patient safety and staff satisfaction and may have positively impacted patient satisfaction
LEADERSHIP SUPPORT AND STAFF ENGAGEMENT WERE THE KEY
Property of BMC. Not reproducible without permission. May 1, 2013