Annual Review 2011

Contents

The Year in Review 3

Congregations’ Summary 4

Community Services 5

UnitingCare Mental Health 7

Human Resources 9

Property & UnitingCare Community Housing 9

Wesley Lodge 9

Financial Summary 10

Thank You 11

Board Members 11

Corporate Citizens 10

“And do not be

conformed to this world,

but be transformed by the

renewing of your mind,

that you may prove what

is the good and acceptable

and perfect will of God.”

Romans 12:2

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The Church Council of Par-ramatta Mission operates in ac-cordance with the regulations of the Uniting Church in Aus-tralia and pro-vides leadership and oversight of Parramatta Mis-

sion. We are further charged with the responsibility of building up the com-munity of Parramatta Mission in faith, hope and love.

The Council incorporates elected rep-resentatives from each of its congre-gations and has established various committees and boards to support the activities of Parramatta Mission. These include the Community Care Network Board, the Commercial Committee, the Audit and Compliance Committee and the Quality Improvement Commit-tee.

During 2011, the Church Council in-vested considerable energy in pro-gressing its Strategic Plan - and in building on the conversations and in-tentional ‘listening initiatives’ that oc-curred in 2010. This process has pro-vided clarity about the mission, vision and values of Parramatta Mission.

It is humbling to witness how our di-verse community of congregations, volunteers and staff confront the chal-lenge of bringing Parramatta Mission’s goals to fruition – and with such a strong spirit of cooperation and posi-tive energy. We are truly part of a dy-namic movement that seeks to con-sistently ‘transform lives’.

All of our services and ministries touch people at critical moments and we are therefore placed in the privileged posi-

tion of journeying with people in times of need.

In particular, the opening of the new Hope Hostel in North Parramatta sig-nalled a new era for the accommoda-tion and support of people who are homeless in our community. This very special facility is a sign that we are a society which values some of the most marginalised people in our community by offering them hope, hospitality and dignity.

Notable milestones - stemming from our Strategic Plan - were also achieved with the appointments of Tanya Gadiel as CEO of our Community Services and Trish Rooney as our Westmead Mission Worker.

Our Heritage Committee has contin-ued its outstanding work over the past year. There is so much to be learnt from our rich heritage. Our Church’s passion, commitment and community-based interaction with people who are marginalised, unwell and socially iso-lated - commenced nearly 200 years ago well before the formal establish-ment of the ‘Parramatta Mission’ that we know today.

In early June, our General Manager, Chris Bertinshaw, indicated that after four and half years in the role, it was time for him to move on and allow the Mission to explore fresh leadership directions. Under the leadership of Chris, capacity has been created to allow for methodical and sustainable growth and expansion of the Mission’s services over the next 10 years. Chris departed Parramatta Mission with our sincere thanks, collective prayers and best wishes for the future.

The Church Council has subsequently commenced a process to discern new leadership directions. In the interim,

Rev. Keith Hamilton will exercise the functions of the General Manager and provide overall leadership at the Mis-sion.

As always, there are so many people to thank for the assistance and wis-dom provided over the past year. In particular, I would like to express my appreciation to the pastoral team, led by Rev Keith Hamilton, for their pasto-ral and theological wisdom. The wise guidance and support of Rev Veitinia Waqabaca has been highly valued over the past year across the life of Parramatta Mission. Acknowledge-ment is also given to David Norris as Chairperson of the Community Care Network Board and Robert Key as the Mission Secretary. Both consistently bring outstanding leadership and guidance to us.

I am confident that a strong, resilient platform has been established to al-low an intentionally people-focused approach in all Parramatta Mission’s services and ministries. Moreover, and in line with this platform, we need to ensure that optimal resources contin-ue to be deployed to our crucial ‘front line’ teams and services.

Every person associated with Par-ramatta Mission has a role to play in ensuring that we remain unified and focused in our efforts to extend hos-pitality, transform lives and bring hope to those we serve.

May God continue to bless Parramatta Mission.

Ian GrayChairpersonChurch Council

The Year in Review

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Four congrega-tions with grand vision, energy and drive lead Parramatta Mis-sion in the proj-ect of ‘trans-forming lives’ across greater Western Sydney and beyond. These congre-

gations are inspired by the “God with us”, revealed in Jesus Christ and ener-gised by the Spirit of Christ at work in the world today. Parramatta Mission is the worship, witness and service to God by these four congregations.

After four and a half years as co-leader and General Manager of Parramatta Mission, Chris Bertinshaw left the Mis-sion in June 2011. A lasting legacy is in most of the senior staff, which were appointed by Chris, who will provide strong leadership as the new Strate-gic Plan is enacted over the next ten years. A word of thanks is extended to Chris for his co-leadership and the contribution he and his wife Margaret made to congregational life.

In April this year we commenced a new ministry with the extension of Trish Rooney’s work from one day a week with Meals Plus and Open Church, to now include ministry at Westmead as the Westmead Mission Worker. This role includes ministry work with the Westmead congregation, Wesley Lodge, Wesley Apartments and the hospital precinct, with Trish acting as interim Chaplain to The Children’s Hospital at Westmead.

Our Westmead congregation has con-tinued to hold regular Saturday bar-beque breakfasts for families staying at Wesley Apartments, as part of shar-ing the hospitality of Jesus Christ. This is also demonstrated in the welcome made to visitors staying at Wesley Lodge who drop-in to the Open Door

social activity of a Wednesday af-ternoon, or into church on a Sun-day morning.

Veitinia Waqa-baca provides inspired leader-ship to the con-gregations of Westmead and the Leigh and Ermington Fijian congregations. She has given at-tention to devel-oping young leaders in the Fijian con-gregations, and this work is bearing fruit. Her pastoral care of the West-mead congregation and leadership of worship encourages all in their Chris-tian faith. In April 2011 we were de-lighted that the Presbytery determined to extend Veitinia’s placement beyond the tenth year. Veitinia will be with us through to September 2013, which will take her through to retirement. With the addition of Trish Rooney at West-mead, Veitinia will give even greater focus to developing the leadership of our Fijian congregations.

The congregations continue to explore new ministry initiatives into the CBD and to the east of Parramatta.

The Leigh congregation continues to thrive. A highlight for the Leigh con-gregation was the annual concert- ‘Lively Leigh Music’ held in November 2010, and then again at the new date of June 2011, during Heritage Week. A men’s group commenced on one Sat-urday morning per month.

I take this opportunity to acknowledge and thank the work of the Leaders of our four congregations, the members of the Church Council, the Community Care Network Board and the Com-mercial Committee, who give of their time, energy and wisdom, in a vol-

untary capacity. Also my thanks for the work of staff and volunteers, who with the congregations, put the Mis-sion’s Strategic Plan into action, and who ‘transform lives’ every day. I also acknowledge the immense contribu-tion, energy, wisdom, vision and sup-port of the Standing Committee of the Church Council; Ian Gray, David Norris and Robert Key.

A church as large, complex and as ef-fective as Parramatta Mission requires partnerships with many churches, organisations, governments and indi-viduals to build a civil society, to trans-form lives in the ministry of reconcili-ation that God in Christ has given to the church. It is indeed a privilege to be part of Parramatta Mission. Thank you all.

Blessings,

Rev Keith HamiltonSenior Minister

Congregations’ Summary

Church service at Leigh Memorial to commemorate the start of the 2011 Law Year.

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Women’s, Family and Children’s Services

The current site of Thelma Brown Cot-tage was opened in 2003 and is a domes-

tic violence shelter for women and their children. It consists of seven furnished two bedroom apartments that can ac-commodate up to six children each. This year it provided a safe haven for 55 women and 103 children escaping domestic violence. It is a crisis service where women (and their children) can stay for up to three months. During their stay families are assisted in re-building their lives and finding suitable stable accommodation, in either the public or private sector.

Kelly’s Cottages consist of 12 bedsits and provides semi-supported medium term accommodation for single home-less women. Over the past year, 23 homeless women have been accom-modated, and with our assistance, 12 of these have found permanent ac-commodation.

Brighter Futures is an exciting program delivered in partnership with Wesley Mission. Through this partnership Par-ramatta Mission employs two full-time family case workers who manage 22 families over a two year period, as well as a children’s community worker who conducts playgroups and parenting programs for these families. The pro-gram aims to improve parenting capa-bility, budgeting skills, cooking skills, access to respite, childcare and stabi-lised housing.

The Community Services Grants Pro-gram and funding from Shell Refin-ing (Australia) enabled us to continue our important work for families in the Ermington/Rydalmere area. Notwith-standing the closure of the Ermington Family Learning Centre, we were still able to provide the Breakfast Club and a supported play group.

Youth Services

Parrahouse Youth Crisis Accommo-dation provided a safe house for 62 young people this year, with a 34 day average length of stay. Situated in a suburban home, young people are of-fered a safe and caring environment with case management support. Staff encourages residents to focus on ed-ucational and basic living skills, com-plimented with recreational activities.

The Supervised After Hours Accom-modation Program is co-located within Parrahouse. This is a partnership with the crisis response team from Hu-man Services - Community Services division. Working with the Supervised Afterhours Program Helpline, four overnight crisis beds are provided for young homeless people. In the 2011 year, 379 beds were occupied of an available 1,460.

Parrahouse has also established a strong partnership with High Street Youth Health Services resulting in a nurse visiting the facility monthly to conduct health screens. Together, both services have planned and im-plemented a quit smoking program for their young clients.

Parramatta Mission also provides me-dium to long term supported accom-modation for youth through our Koom-partoo services, comprising of 12 bed sits at Mays Hill, two town houses at Merrylands (for six residents), and a residential home at Northmead (Val Howsen Cottage) housing a further five young people. The average age of the people entering these services is 19 and the average length of stay is 229 days. Data collected during the year from the Koompartoo programs highlights its success, with 89% of

our young people exiting into secure housing.

With more young people being drawn into the youth homelessness culture, the risk of them becoming chronically homeless is a very real possibility. It is heartening to see Parramatta Mis-sion’s Youth Services being so suc-cessful in breaking the cycle of youth homelessness.

The Residential Induction Unit (RIU) is a State Government funded accom-modation service that forms a vital component of the NSW Youth Drug Court Program. The young people admitted to the RIU have been found guilty of a criminal offence whilst under the influence of drugs and/or alcohol, and would otherwise be incarcerated. This is usually their last opportunity to become rehabilitated outside of cor-rectional facilities. This year admis-sions reached 107, with an 18 day av-erage stay. Some young people stay at the RIU for up to five months with outstanding results.

Homeless ServicesHope Hostel was offi-cially opened this year and set a new bench-mark for homeless ser-vices in NSW. The state-

of-the-art facility accommodates up to 30 men, and three families in emer-gency/transitional units. Between the new Hope Hostel and the temporary hostel in Albert Street (closed in Janu-ary 2011), over 1,100 requests for overnight emergency accommoda-tion were fulfilled, and more than 350 men stayed at the hostel for between one and 13 weeks. Hope Hostel main-tained a 95% occupancy rate through-out the year.

Leigh Transitional Rehabilitation Ser-vice is comprised of two houses in Parramatta with outreach properties in Merrylands and Seven Hills. The 13

Community ServicesWith a staff of 70, Parramatta Mission’s Community Services team is responsible for an incredibly diverse operation, covering programs for women, children, families, youth and men. Additionally, this area covers Wesley Apartments, Food Services and the Community Visitors Scheme. Homelessness and food insecurity continue to be critical issues facing people who are disadvantaged across Western Sydney.

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week program actively assists men with drug and alcohol problems to transform their lives. This year 71 men entered the program, with 82% (58) completing it. Next year the program will expand its rehabilitation model to include men living with addiction and mental illness.

Parramatta Mission’s expertise in rela-tion to dealing with homelessness was recognised by Parramatta City Council (PCC) this year with a successful ten-der for the Chronically Homeless Men in the CBD Project. This project will see us work with UnitingCare Men-tal Health, the University of Western Sydney and Housing NSW to rapidly house 10 rough sleepers from the Par-ramatta CBD. This is a major project designed with three goals: to assist highly vulnerable people in need; to develop a training package for PCC staff about homelessness; and to conduct research into the complexity of homelessness and the program’s effectiveness.

Food ServicesOur work with The GPT Group and Woolworths has yielded more than 13,634kg and 20,000kg respectively of rescued fresh produce, meat and dairy products. Food collected is turned into nutritious meals and emer-gency food parcels (approximately 100,000) at Meals Plus and our other accommodation programs.

Meals Plus is a community outreach program, which aside from providing 40,000 meals this year, has continued to work with Sydney West Area Health to provide a Mental Health Clinic. Showers and laundry facilities were highly utilised, as were other outreach services such as legal advice, financial counselling and chiropractors. The de-mand for food parcels increased and our case workers maintained a con-stant presence. Corporate volunteer days have been popular at Meals Plus and we are especially grateful for the assistance received from The GPT Group and IBM Australia.

Wesley Apartments, situated opposite The Children’s Hospital at Westmead, comprises six two-bedroom units tenanted by families (48 families this year) with children who are undergo-ing treatment in the hospital. Two of the units are leased by the Leukaemia Foundation.

Wesley Apartments has the strong support of the crew of the HMAS Par-ramatta, who provided a state-of-the -art BBQ for the residents. The apart-ments are also a focal point for mem-bers of the congregation who rein-

vigorated the gardens and installed a watering system.

Community Visitors SchemeThis program provides outreach to people who are elderly in our commu-nity. Working in partnership with the Parramatta Nursing Home in Thomas Street, volunteers from the congrega-tion, the community and staff visit an assigned resident, on a regular basis. The generous gift of time from these volunteers means the world to resi-dents who do not have regular family visitors.

2010-2011 was a busy and challeng-ing time for Community Services and a year in which a new position of CEO was created to head this vital area. I am delighted to have been the suc-cessful applicant for the role, and have been impressed by the dedication of the staff. I want to thank every one of them, especially Michael Wright, Director of Homeless Services and Nicky Zaouk, Director of Family and Youth Services.

Tanya Gadiel CEOCommunity Services

Left: HMAS Parramatta visit Wesley Apartments to present a cheque towards a new BBQ area.

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It has been a productive year for UnitingCare Mental Health (UCMH), with many clients, consumers and their families and carers receiving support and counselling from our many and varied services. As always, our most important partnerships have been with our client groups, and we aim to continue to provide services that facilitate unique recovery journeys and self determination.

This year has also seen a number of new services announced for UCMH, including the successful tender for a further headspace site, this time based in Parramatta, as well as e-headspace, which provides telephone counselling to young people across the nation. These services will commence later in 2011, and we look forward to engaging with a wide range of stakeholders in the community.

A further telephone counselling service commenced at Lifeline Western Sydney; the Gap Park Crisis Line, to provide immediate support and intervention for those who may be at risk of suicide at the park. Our Housing and Support Initiative (HASI) programs

have also grown in capability with increased packages in both Western Sydney and the Central Coast. Our Problem Gambling Treatment Services have expanded to South Western Sydney, with services now operating from Fairfield, due to additional funding from the Responsible Gambling Fund. Our re-tender for the Mental Health Families and Carers Program was successful in Western Sydney, and also across another region - Northern Sydney and Central Coast.

Many consumers of UCMH displayed artworks and photography at exhibitions in both Parramatta and Richmond, and some of the artworks were also sold to keen buyers. There were also drumming and singing performances, with consumers demonstrating the importance of the creative process in the recovery journey.

The Youth Advisory Group (YAG) of headspace Mt Druitt, who range in age from 16-24, have continued to grow in confidence and have been very active over the year. The Group continues to develop their skills with members

attending various training courses; their enthusiasm for new projects is very positive. Several projects have been implemented, including a headspace Mt Druitt Virtual Tour that is available on the headspace Mt Druitt website and YouTube. The YAG is currently working towards projects focusing on raising community awareness and health promotion; this includes a graffiti wall promoting help seeking behaviour and ‘Spring Back into Life’, a health promotion event for Mental Health Month.

In October 2010, Lifeline Western Sydney expanded its telephone counselling services to include an additional crisis service at Gap Park. Gap Park is located in the local government area of Woollahra and is known as a suicide ‘hot spot’.

The service was developed as part of the Gap Park master plan by Woollahra Council and is a specialist crisis phone service. The objective of the phone service is to provide individuals, who find themselves considering suicide at Gap Park, with support via a dedicated 24/7 crisis support helpline manned

UnitingCare Mental Health

Top: At the Men’s Shed at Irene Luth - left is Phil Campbell, Senior Mental Health Support Worker, HASI Western Sydney and right is Sunny Ho, Mental Health Support Worker, PHAMS Parramatta.

Right: The Stigma Art Exhibition opening by the team from the Day-to-Day Living in the Community Program.

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by appropriately trained telephone counsellors. It also provides concerned bystanders with an opportunity to seek help for a third party they observe whose safety may be at risk. Two tamper-proof telephones were installed in the vicinity of the park, with calls answered 24 hours a day, 7 days a week by a dedicated team of Lifeline Western Sydney staff.

UCMH is dedicated to authentic quality improvement (QI) principles. QI principles are embedded throughout all aspects of the services through a number of strategies, all of which result in supporting and enhancing service delivery. The Quality Improvement Committee was established to ensure that an open and equitable dialogue existed in the formation, review and implementation of quality processes. This process has resulted in many quality improvements and innovations. All staff and members of the committee are invited to comment and provide feedback on the policy and procedures, which informs the review process.

The Clinical Governance Committee has the defined role of reviewing clinical processes across UCMH, in

particular the intake and assessment tools, in order to ensure that the most useful, effective and evidence based assessment tools and processes are used. This year has seen the Committee focus upon the documentation related to the client and consumer journey, which has allowed for improvements in service assessment and delivery.

Individual service users are encouraged to provide feedback throughout the duration of their engagement with the service. Feedback is gleaned in a formal process through the consumer representative, who conducts a biannual survey, collates responses and uses the information to inform service improvements.

The quality of UCMH service delivery was endorsed through the achievement of three accreditations in 2008, and UCMH will again undertake an external review in late 2011. UCMH has been fully accredited by the Quality Improvement Council with all standards being met and four being exceeded. As part of quality commitment, all UCMH services are audited on a regular basis, including client files, occupational health and

safety requirements, regularity of team meetings, risk detection and assessment and the regular appraisal of staff performance. These audits are carried out to ensure compliance with quality standards, to ensure that our staff and organisation operates under defined policies and procedures and that our clients and consumers receive the best in quality care.

UCMH is comprised of a large team of staff, who have continued to demonstrate their commitment to quality service provision, engaging and supporting individuals and families on their unique journey of recovery, as well as increasing mental health literacy and suicide awareness across the community. It is the partnership of the staff, volunteers and clients, consumers and their families that continues to make a difference in peoples’ lives.

Karen BurnsCEOUnitingCare Mental Health

...also at the Stigma Art Exhibition - art by about 50 people living with mental illness.

The Human Resources (HR) function operates to support both the current and future needs of the various servic-es of Parramatta Mission. The function is responsible for employee relations, HR policy development, leadership development, management of occu-pational health and safety, workers compensation and payroll.

The past year has been a busy year for HR and Payroll. A number of new projects were initiated that had impact across the organisation. There has been considerable work generated as a result of a growth in employee num-

bers from just over 200 to almost 250. Furthermore, changes to the industrial relations landscape in 2011 initiated the need for a number of HR and pay-roll projects to ensure compliance.

Major activities and achievements in-cluded:

Development of a Performance •Appraisal SystemTransition to the Modern Award •frameworkInvestment in a Workforce Man-•agement System

In the year ahead key projects include the rollout of the Workforce Manage-ment System, the implementation of the new Performance Appraisal sys-tem and the introduction of a New Em-ployee Orientation Program. There will also be continued focus on the development of HR policies and pro-cedures.

Helen AttiaHuman Resources Manager

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Property continues to be a common thread in the fabric of Parramatta Mis-sion. From a small room in a commu-nity centre to the towering sandstone structure of Leigh Memorial Church, property is at the core of the Mission’s activities. In 2010/11 Parramatta Mis-sion’s property interests extended fur-ther into Greater Sydney and beyond,

including Katoomba, Mittagong and West Gosford – further proof of the burgeoning influence that the Mission has in the lives of many people. This year saw Parramatta Mission take control of the $10 million state-of-the -art Hope Hostel in North Parramatta. This complex created a new bench-mark in the provision of crisis accom-modation for homeless people.So long as Parramatta Mission contin-ues to provide excellent crisis and sup-

port services to those in most need, the associated demand for property and housing will be there. The de-mand this year was extraordinary and the challenge to maintain the pace for 2012 is immense.

Mark AydinCEO Property and UnitingCare Community Housing

Wesley Lodge is a key ministry and generator of funding support for Par-ramatta Mission. It is a practical ex-pression of sharing the hospitality of Jesus.

A 3 ½ star motel located in the grow-

ing commercial area of Westmead, the motel has 59 rooms featuring modern guest amenities and services, includ-ing 24 hour reception, AJ’s Café and the Gloster Udy Conference Centre. Wesley Lodge is the only accommo-dation provider in it’s location that of-fers a complete serviced package of accommodation and food and bever-age amenities.

The operation and financials are man-aged by the motel’s General Manager, and currently employs a team of 27 staff.For the year ended 30th June 2011,

the room rate was strong, finishing over budget by $3 at $132 per night, and occupancy 4% over budget at 72%. This result can be attributed to a return to pre-GFC occupancy rates throughout the industry. Without ad-ditional rooms coming into the Syd-ney market and with a large number of international and domestic events held, demand in the city is returning to traditionally high occupancies and strong room rates.

Dianne HartGeneral Manager - Wesley Lodge

2011 Actual 2011Budget 2010

Occupancy 72% 68% 68%

Room Rate $132 $129 $125

Room Revenue $2,054,651 $1,890,440 $1,838,843

Food & Bev Revenue $149,032 $143,369 $184,038

Total Revenue $2,236,948 $2,112,633 $2,063,248

Surplus $578,325 $462,382 $468,312

26% 22% 23%

Human Resources

Property & UnitingCare Community Housing

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Financial Summary

Government Funding

Mission Services

Accomodation & Property

Accomodation & Property

Interest, Training & Other Income

Administration

Fundraising

Ministry Fundraising

Operating Result

Parramatta Mission achieved an operating deficit of $239,890 for the financial year ended 30th June 2011.

Income

Expenditure

Financial Position Overview

Expenditure increased by 9% in the 2010/11 financial year.

This increased expenditure was due to the provision of additional services in Mental Health, Family Services and Wesley Apartments.

Lyall WeaverDierctor of Finance

Income increased by 6% during the 2010/11 year, and reflects additional fundraising revenue and government funding, primarily for the provision of programs in Mental Health.

The majority of accommodation and property income is received from Community Housing and Wesley Lodge. A number of programs, for example, Wesley Apartments and Youth Services, are funded from any surplus generated from Wesley Lodge.

TotalExpenditure$16,180,168

69%

18%

10%

1%2%

Total Income

$15,940,278

70%

20%

5%5%

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ChurchesBellingen Uniting ChurchLeigh Memorial CongregationMacquarie Darling PresbyteryMcCredie Uniting ChurchNorthmead Uniting ChurchThe Uniting Church in AustraliaTurramurra Uniting ChurchWest Epping Uniting Church Ladies FellowshipWestmead Congregation

ClubsAuburn RSL ClubClubs for HolroydMerrylands RSLRotary Club of Parramatta CityParramatta Bridge ClubParramatta Eels Rugby League ClubParramatta Leagues ClubSydney Turf Club

CompaniesActive DentalAustralian Corporate DiariesBakers DelightBaxter HealthcareBaycorp (Aust) Pty LimitedBelvoir TheatreBrother InternationalCape Cod Australia Pty LtdCaptain Cook Cruises

Charlestown Square (GPT)Colgate PalmoliveComplex Solutions (Aust) Pty LtdCookie Man (Rouse Hill)Country GrowersEli Lilly Australia Pty LtdFour Seasons Fine WinesHenry Davis York LawyersHSBC Bank Australia LimitedHuttel Pty LtdIBM Australia LimitedIMCULadybird GiftsLaw Access NSWMartelli’s MarketsMatthews Folbigg LawyersMercure Sydney ParramattaMitsubishi ElectricMuffin Break (Rouse Hill)ParexDavco AustraliaPepsico – The Smiths Snack CompaniesRedback Boot Company Pty LtdResMed LimitedRiverside TheatresScuba WarehouseShell Refining (Australia)Snap Printing Phillip St ParramattaSybella JewelleryThe Clarion Hotel on the ParkThe GPT GroupThe Meat & Wine Co

Thomson AutomotiveUnileverValsparWoolworths Limited

Foundations & TrustsDanks TrustDavid Henning Memorial FoundationInger Rice FoundationMelbourne Community FoundationMilton Corporation FoundationParramatta Stadium TrustBaxter International Foundation

GovernmentAustralian Taxation OfficeHMAS ParramattaParramatta Family & Local Court Support Group IncParramatta City CouncilUnions NSW

Individuals > $1000B M WoodgateBeverley GeddesBrian & Marcel DriverColin SweeneyDavid MoffetDavid NorrisEnid Swain

Eric RodeFaith CheungGeoffrey & Anne KellyHelen AttiaJayne BandyJane ParfittJohn RobinsonJune BarrettKen & Nell TanswellLinda McClureLyall WeaverMargaret J RalstonMargaret OswaldNeal ConliffePamella CornwellPat O’ReillyPaul ByleveldPaul & Karen VandenbergRobert & Helen KeyRon BurwoodRon GraceSally ParfittSharon WilsonStewart KellieTerry DoustValma StewardVivienne Coomb

SchoolsArthur Phillip High SchoolNorthmead Public SchoolUniversity of Western Sydney

Thank YouWe were delighted to have three new Corporate Citizens come on board in the 2011 financial year: The GPT Group, Valspar and HSBC Bank. The GPT Group has been instrumental in the establishment of the Food Recovery Program, with Eli Lilly and Woolworths also important supporters in this program to date.

Thank you so much to our monthly donors and members of the ‘MissionMate’ workplace giving program. Your regular monthly donations make it so much easier for us to budget for our services by providing us with a reliable source of in-come.

This year saw the advent of ‘Host a Lunch’; a corporate volunteering experience at our soup kitchen, Meals Plus, (for up to ten staff). These have been taken up with gusto by the likes of IBM and The GPT Group, who have hosted many of these lunches throughout the year. We thank you for supporting your staff in their volunteering efforts.

Thank you also for sending in your completed Donor Surveys earlier this year. This has provided us with some highly use-ful information about how we can improve the way we communicate with you and acknowledge your support.

While we do not have the space to be able to list every single donor and volunteer, we are extremely grateful to the contri-butions you have all made. Whether you donate your money, time, food or clothing, you share a vital role in transforming the lives of people who are significantly disadvantaged. Just some of you are listed below, in alphabetical order – thank you again:

Board MembersLeadership and oversight of Parramatta Mission is provided by members of the Church Council, Community Care Network Board, Commercial Committee and Audit and Compliance Committee. Thank you for giving up your time and providing your expertise for the betterment of Parramatta Mission – Bruce Bennetts, Chris Bertinshaw, Ruth Cameron, Rob Eagleson, Allan Gibson, Col Gray, Ian Gray, Keith Hamilton, Geoff Hinds, Delini Jayatilaka, Robert Key, Clyde Lee, John Martin, Peter McDonald, George Neale, David Norris, Robert Redfern, Jan Robson, Emosi Rogumuri, Sosi Toa, Veitinia Waqabaca and Lyall Weaver.

With thanks to Anna Zhu Photography for many of the photos in this report.

Deborah CarrDirector of Development

Parramatta Mission119 Macquarie Street, Parramatta NSW 2150Locked Bag 5360, Parramatta NSW 2124wecare@parramattamission.org.auwww.parramattamission.org.auPh: 02 9891 2277Fax: 02 9891 4577ABN 42 266 397 917

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