ANNUAL REPORT - Morawamorawa.crc.net.au/Resources/Documents/Annual Report FY 2014.pdfIII traineeship...

ANNUAL REPORT

FY 2014

Morawa Community Resource Centre Inc 2

TABLE OF CONTENTS

To Our Members 3

Financial Summary 7

Financial Statements 9

Notes to Financial Statements 11

Statement by Management Committee 12

Independent Auditor’s Report 13

Contact Information 14

Cover Photograph: Pom Pom Wildflowers, by Anon.


TO OUR MEMBERS

The last 12 months has been a time of change for the Morawa Community

Resource Centre (CRC), in numerous ways. New funding arrangements meant a

change in strategic direction of the CRC, which has resulted in a number of new

projects commencing and more in the pipeline.

OPERATIONAL HIGHLIGHTS

From the first of July this year the Department of Regional Development (DRD), our

main funding body, implemented changes in the way the Community Resource Centres

across the state are funded. As a result, the CRC is now under a service contract for the

next three years, to provide set services for the DRD which were identified as a result of

the review of WA Community Resource Centre Network in 2012 and 2013. These

services must meet the Delivering Community Services in Partnership Policy, which

was introduced as state government legislation in 2011, and hence resulted in the

review and subsequent changes in CRC funding.

As a result of our new funding, the CRC is contracted to provide access to government

and community services and information, and undertake community, business and

economic development activities. These contracted activities are quite specific and

must meet the Delivering Community Services in Partnership Policy. Unfortunately,

many of these activities do not include many of the existing services we have been and

still provide, on a daily basis. This change has also introduced a massive amount of

paperwork and statistical collection for the CRC staff, besides the creation and

implementation of new community and business development activities that meet the

Delivering Community Services in Partnership Policy.

With the exception of Chelsea Dennis, the CRC has had a complete change of staff,

beginning in December 2013 when Krystal Ruwoldt accepted the full time position of

Coordinator/Manager. Since then we have welcomed Jess Robinson and Jimiece

Coughlan into the Westpac Instore, which continues to operate during normal business

hours with Jess and Jimiece rotating shifts. We have also welcomed Jodie Greddon as

our part time Trainee Administration Officer, whom commenced a Business Certificate

III traineeship in April 2014, to meet the requirement for the CRC to engage one trainee

per calendar year. Chelsea Dennis completed her Business Certificate III traineeship in

October 2014, of which we offer our congratulations. She has since accepted the

position of a part time Events/Administation Officer, to take on some of the new

community development activities and senior administration duties.

The committee sincerely thank all the staff for their dedication, and the professional

and cheerful manner in which they carry out their duties. We particularly thank Krystal

who has bought a wealth of knowledge in information technology, accounting practise

and business planning to the CRC. This has been invaluable when dealing with the

policy changes of the Department of Regional Development. We acknowledge her


leadership and ability to enhance the skills of her staff and assist the trainees in their

studies. We also thank Krystal for the extra hours she has worked to comply with the

onerous reporting schedule and changes introduced by the DRD over a period of only

six or so months.

FINANCIAL HIGHLIGHTS

The CRC’s main funding body is the DRD, which funds WA Community Resource

Centres with monies set aside from the Royalties for Regions program. The total

funding amount for 2015 has reduced by $20,000 from 2014, to now sit back at the

level of the funding from 2013. However, the CRC has continued to recoup significant

losses from previous financial years and so the state of the finances has a good outlook.

At the 30/06/2014, the CRC curbed losses from previous financial years, by netting just

below the breakeven point with a loss of only $530. This is a significant achievement

which has been noted by our Auditor.

Further information relating to the financial position and performance of the CRC can

be found in the Financial Summary.

STRATEGIC HIGHLIGHTS & ACHIEVEMENTS

During the 2014 financial year, a significant number of activities and projects continued

with varying levels of success. Hence, with the change in strategic direction of the CRC

as a result of the new funding requirements, the Management Committee and Senior

Staff have continued or adapted some projects, introduced new ones and others ended.

The front office layout was changed to make it customer friendly and easier for staff to

utilise. This is still a work in progress, as it is envisioned that painting and new

furnishings will be introduced in 2015 to modernise the space, time and finances

permitting.

All information technology infrastructure has been upgraded, which was necessary

as most equipment had become out-dated and expensive to maintain. This also greatly

improved staff productivity and efficiency, which has flowed on to the service that is

offered to customers. Technology updated included the main office network, office

computers, state government computer, public sub network, internet café computers

and public wifi service. Both office multi-function devices (printers/photocopiers) were

updated with new cost effective and efficient models.

Problems with the accounting software and the CRC’s chart of accounts were

resolved, from recommendations from the previous year’s Audit. This was achieved by

the new Coordinator/Manager Krystal Ruwoldt, whom has been mentioned as bringing

much needed knowledge of accounting practices and procedures to the CRC. This has

brought a new level of efficiency to the office practices, by negating the need for the CRC

to employ a separate bookkeeper, as staff now share the load of bookkeeping tasks,

which in turn also encourages their professional development.

The Westpac Instore continued to operate during normal business hours, with many

new customers taking up Westpac bank accounts, possibly due to the cut in operating

hours of the local Bankwest branch. This has been a significant achievement for the

CRC, bringing both more interaction between the Westpac Parent Branch and local

Instore staff, as well as increasing customer traffic into the CRC and uptake of other CRC

services to these banking customers.


The Morawa Scene local newspaper continued to be compiled and published by the

CRC for the community. Staff implemented a few subtle changes to the Morawa Scene

from community feedback, which resulted in an increase in sales of advertising and

copies of the publication. A new Morawa Scene policy was adopted by the Management

Committee in August 2014, which has enabled it to meet the Local Community

Information Activity requirement of the new DRD service contract. Hence it will

continue to be complied and published by the CRC for the next three years.

The CRC continued to maintain contracts with the Department of Human Services

(DoHS), Department of Social Services (DSS) and Transwa for various agency activities.

The CRC operated a DoHS Access Point, which offers limited services to Centrelink,

Medicare and Child Suppot Agency clients, which often also utilise the internet café

services. The CRC also hosted a Broadband for Seniors Kiosk, which is under contract

with the DSS. This contract enables senior citizens free access to internet and volunteer

support from CRC staff to use the provided computers. The CRC is also a Transwa

Ticketing Agent, which allows the public to make bookings and pay for tickets for the

Transwa Public Transport services across the state. These activities have all been

successful by generating a small amount of additional income for the CRC without major

demands on staff or other CRC resources.

Significant gains in room hire services resulted from the lease of the conference room

back office and cupboard room to WBHO for the time they were working in town on the

main street realignment. This assisted in reducing some of the loss from previous years.

The CRC hosted the Big Morning Tea function to raise funds for the Cancer Council in

May 2014, which was a great success. The CRC raised over $500 for the Cancer Council,

and this function will run again in 2015 to meet a Community Development Activity of

the new DRD service contract.

The Photography Competition was run from March to June 2014 with limited success,

as whilst there were many entries, all were from only a handful of entrants. Historically,

the Photography Competition was run to then produce a Financial Calendar which then

was sold to the community. This was done for the 2014 year also, but since then few

calendars have sold despite the marketing. The Management Committee and Senior

Staff are still deciding whether this project should be run in 2015, as it is likely not to

meet the Community Development Activity requirements of the new DRD service

contract, and hence staff and monetary resources are likely to be unavailable. It is

hoped a similar but slightly different project may be developed for 2016.

The DRD implemented new websites for all CRCs in February 2014, of which the

Morawa CRC was required to comply with. The new websites were created to unify all

CRCs web presences and as part of the new DRD service contract. Unfortunately the

DRD’s implementation of the new website infrastructure was poor, which created some

usability problems for both visitors to the website and staff whom maintain it. The

Coordinator/Manager is now in the process of maintaining the website and developing

adequate training for the staff on how to use it.

The ever popular AFL Football Tipping Competition was coordinated and collated by

the CRC for the Morawa District High School P&C during 2014. However, due to the new

requirements of the DRD service contract, the CRC will unfortunately be unable to run

this project next season.

Exam Supervision services have been provided by the CRC staff and volunteers, which

has assisted many tertiary students in the community, whilst generating a modest

additional income stream for the CRC. The CRC will continue to offer these services to

the major and minor universities into the future.


The CRC Tearooms commenced in August 2013 and have been operating continually.

The Tearooms have been well patronised by tourists and locals, particularly through

the tourist seasons. The Tearooms are expected to continue operating, as they can

generate a modest additional income stream for the CRC, but is dependent on staff and

volunteer resources.

The Book Exchange established in 2013 has continued to be popular with members of

the CRC, general public and tourists and is another small revenue generator. Again this

service is expected to continue operating, as has volunteer support and all resources of

it are generally donated by users of the exchange or general public.

LOOKING AHEAD

Besides the many services that the CRC will continue to provide into the future, as

mentioned among our strategic achievements, there are also many new projects which

are in the process of development or are expected to be developed. These projects will

meet the requirements of the new DRD service contract, but it is also hoped that these

projects will be of benefit to the wider community and increase the CRC’s involvement

and presence within Morawa and surrounding Districts.

Some of these projects include;

workshops for local business and community on various subjects,

short tutorial and information sessions on information technology,

development of a new business and community directory, and

referral services for other social, community and business organisations in the

Midwest.

We also hope to continue renovations on the building and it’s surrounds to improve its

appearance and keep it a popular stop-in point with the local and wider community.

Some of these renovations will include projects such as the development of a

community garden with the Morawa Youth Centre and updated signage.

It is also envisioned that the Constitution of the Morawa Community Resource Centre

will be updated in the near future, to better reflect the new strategic and succession

plan of the Morawa CRC. Our members will be called upon for adoption of major

changes, such as those for the Constitution, which the Management Committee hopes

you will be part of.

Overall, we would like to thank our members for their input into the Morawa CRC over

the past year, and look forward to your continued support of our Community Resource

Centre, which has been important to the Morawa Community for many years. We also

thank all those that have volunteered their time to run or assist with the many and

varied services the CRC provides. Without our many volunteers the Centre would not

operate as successfully as it has over this past year.

Patricia Wells

Chairperson

Morawa Community Resource Centre

18/11/2014


FINANCIAL SUMMARY

SIGNIFICANT FINANCIAL ACHIEVEMENTS FOR 2014

The Morawa Community Resource Centre’s (CRC) funding from the Department of

Regional Development (DRD) was $120,500 for 2014 financial year, which was $20,000

more funding than the previous year. Although there was little difference between the

levels of expenditure of 2014 and 2013, the additional $20,000 appears to have assisted

with offsetting some of the losses of previous years.

Additional income was also earned from higher sales of many of the CRC’s services:

SERVICE: 2014 2013 INCREASE

Bus Ticket Sales 7,185 5,431 1,754

Memberships 1,060 123 937

Office & Administrative Services 11,192 7,075 4,117

Room & Office Hire 8,184 3,711 4,473

Scene Sales & Advertising 10,382 8,600 1,782

Tearoom Sales 2,774 - 2,774

Telephone Book (Sales & Advertising) 2,548 305 2,243

Table 1: Extract from Statement of Income & Expenditure for Year Ended 30 June 2014

It is likely many of the CRC’s sales increased as stronger financial controls were put in

place by the committee and staff, which resulted in more income due to the CRC being

collected in a timely manner. However there is still likely a portion of the increase due

to higher traffic through the CRC and hence higher uptake of its services. Activities such

as the opening of the tearooms also generated new income for the CRC.

Expenditure for the 2014 financial year was roughly the same, with a slight increase of

approximately $3,000 overall. Note that maintenance costs for the CRC increased over

the 2014 year, as did expenses relating to accounting, audit and insurance. This was

expected with the CRC replacing and repairing out-dated equipment and an aging

building, and new costs associated with a full audit and insuring the building for its

actual replacement cost.

Despite the total expenditure being roughly the same as the previous year, the CRC

offset some of the fore mentioned increases by reducing other areas of its expenditure,

by using stronger financial controls over purchasing. This is evident by the

approximate decrease in printing and stationery of $6,000. The CRC also saved funds by

having no Westpac errors arising over the period.

The financial position at the 30 June 2014 saw an overall improvement, with the CRC

continuing to recoup significant losses from previous financial years. The CRC netted

just below the breakeven point with a loss of only $530 for 2014, which compared with

previous year losses of $29,081 in 2013 and $41,087 in 2012, is a significant

achievement.


Chart 1: Historical profit/loss from financial year 2012, plotted with trend line.

As can be seen from the above chart, the committee expects this trend of generating a

yearly profit of average $16,000 to continue into the future. This is likely to occur by

continuing to strengthen financial controls and generating new income streams, via the

many additional activities the CRC plans to run over 2015. The Management Committee

with input from the Auditor, plan to invest any future profits back into a reserve so to

negate any adverse impacts to the CRCs cash flow, which will see the CRC stay feasible

into the future.

OTHER NOTES TO THE FINANCIAL STATEMENTS

BALANCE SHEET

1. Staff debit cards were opened during 2014 with maximum balance of $300 in place of credit

cards, to allow a committee member and 2 staff members to make small purchases online or

at stores. Treated like petty cash, which the CRC does not use.

2. Leave provisions for Personal Leave, TIL Leave and Long Service Leave were not shown in

2013 financials, and hence historically show in these reports as zero balances.

STATEMENT OF INCOME & EXPENDITURE

1. Interest earned for 2014 was included with Sundry Income.

2. Staff Amenities, Training & Travel includes cost associated with hosting CRC Review in 2013,

Shark Bay CRC meeting, other meeting expenses and new trainee course registration costs.

3. Wage & Salaries Leave Provisions include leave provisions for Personal Leave, TIL Leave and

Long Service Leave which were not shown in 2013 financials.

-50000

-40000

-30000

-20000

-10000

0

10000

20000

2012 2013 2014 2015

Pro

fit/

Loss

$

Historical Profit/Loss with Trend

Actual Profit/Loss

Trend


FINANCIAL STATEMENTS

Balance Sheet (Statement of Financial Position) As prepared by Graham M Sherriff MIPA BBus Independent Auditor


Statement of Income & Expenditure As prepared by Graham M Sherriff MIPA BBus Independent Auditor


NOTES TO FINANCIAL STATEMENTS As prepared by Graham M Sherriff MIPA BBus Independent Auditor


STATEMENT BY MANAGEMENT COMMITTEE As prepared by Graham M Sherriff MIPA BBus Independent Auditor


INDEPENDENT AUDITOR’S REPORT


CONTACT INFORMATION

MANAGEMENT COMMITTEE - NOVEMBER 2014

Mrs Patricia Wells Chairperson

Mrs Marie Marks Treasurer

Ms Michelle Morris Secretary

Mrs Eleanora MacLeod Committee

Mrs Sandy Connolly Committee

Mrs Diane Ryan Committee

STAFF - NOVEMBER 2014

Ms Krystal Ruwoldt Coordinator/Manager

Ms Chelsea Denni s Events/Administration Officer

Ms Jess Robinson Westpac Instore Bank Teller

Ms Jimiece Coughlan Westpac Instore Bank Teller

Ms Jodie Greddon Trainee Administration Officer

MORAWA COMMUNITY RESOURCE CENTRE INC.

ABN 72 297 165 847

36 Winfield Street

PO Box 29

MORAWA WA 6623

Tel 08 9971 1390

Fax 08 9971 1366

Email [email protected]

ANNUAL REPORT - Morawamorawa.crc.net.au/Resources/Documents/Annual Report FY 2014.pdfIII traineeship...

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