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ANNUAL REPORT - ochc-milw.org · 2015 ANNUAL REPORT. ... Those clinic services also benefited from...
Transcript of ANNUAL REPORT - ochc-milw.org · 2015 ANNUAL REPORT. ... Those clinic services also benefited from...
MISSIONTo ensure that men, women and children in the Greater Milwaukee Area receive the
quality health care, behavioral health, housing and supportive services needed to live at the highest possible level of self-sufficiency.
Outreach Community Health Centers, Inc. will work to achieve this mission through advocacy, outreach, prevention, public awareness, collaborative relationships with
other service providers and contracting for or providing a quality, cost-effectivecontinuum of care.
TABLE OF CONTENTS
Our Message .......................................................................................................................... 2
Program Highlights .............................................................................................................. 3
Employee Highlights ............................................................................................................ 4
Community Health Fair ........................................................................................................5
2015 Financials ....................................................................................................................... 7
Patients/Clients Served ....................................................................................................... 8
Community Partners ............................................................................................................ 9
Donor Recognition ............................................................................................................. 10
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Dear Colleagues,
The year 2015 was filled with both achievements and challenges as we focused on fulfilling our mission of ‘Providing Milwaukee County residents with the resources to affordable healthcare.’ As part of our commitment to our community, we strive to manage our agency in a way that demonstrates the value we place on sound fiscal management, professional development and continuous improvement.
Our mission is to help those in need to find their way to a better quality of life and greater self-reliance. We do this through direct service, through collaborations that expand and strengthen our outreach, and through perseverance in addressing the needs of the community we serve. As implementation of our strategic plan moves forward, we pledge to uphold the agency’s standard of excellence, in our quest to provide the very best service available to those in need.
Poverty held a persistent grip on Milwaukee since 2014, according to estimates released by the U.S. Census Bureau. The city’s poverty rate of 29% — unchanged from a year earlier — was nearly double the national rate of 14.8%, leaving Milwaukee as the nation’s 2nd most impoverished big city. We responded to the shifting needs of Milwaukee County residents by implementing new programs and services often in partnership with other organizations. Moreover, we are committed to providing high quality services that make accessing health care easier and affordable.
As Leaders of Outreach Community Health Centers (OCHC), we are proud of the many benefits and services we offer to the Milwaukee community. OCHC’s capable and compassionate management and staff are committed to providing preventive and educational programs intended to improve the health of our community.
Our goals for 2016 will be just as focused and aggressive. We will continue to improve our healthcare services, enhance our homeless and supportive care programs, and continue our business development initiatives through additional collaborations and new partnerships.
Thank you for another great year.
Sincerely,
Warner L. Jackson William Jenkins, FACHE
Chairman, President / CEO Board of Directors
FROM OUR BOARD CHAIRMAN AND PRESIDENT/CEOMESSAGE
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HIGHLIGHTSPROGRAM
Meera MacDonald, MALinkages to Care Coordinator
Community Services
I met Marcus* after he was informed by a blood bank that he could no longer donate because he was HIV positive. They didn’t give him any resources for treatment so he sought out the OCHC Outreach Team on his own so that he could get some answers.
Once Marcus was referred to me, I was able to connect him to care where he has reached undetectable levels of HIV (his treatment goal), and his immune system has doubled in strength. Marcus only works sporadically and has recently become homeless. I was able to get him into a rental assistance program and he now has moved into his own place and continues to follow his treatment guidelines.
Clients like Marcus make my job gratifying and rewarding!
Bee Xiong-Vang, LCSWPsychotherapist
Behavioral Health
Tom*, who had been homeless for many years, became involved with Outreach Community Health Centers (OCHC) through a Milwaukee County Access Clinic referral for psychiatric services. He attended OCHC therapy our other support services including MyWish, Path, SOAR and Primary Care.
Tom was eventually able to get into transitional housing, while being treated for mental and physical health issues. As he improved, though he was able to attend MATC, it was clear that Tom’s mental health challenges prevented him from maintaining steady employment. With the help of the SOAR program, he was granted SSI disability.
In May 2014, Tom graduated with a degree in Carpentry from MATC and eventually transitioned into a room and boarding house unit where his carpentry skills were quickly recognized.
Tom continues to attend weekly therapy and continues to make positiveimprovements.
Brandy Lewis, MBALead SOAR SpecialistCommunity Services
In February 2015, I met Jose* at the Guest House. He had no place to live and no hope for the future. He had been a construction worker for over 30 years. The day I met him, he was diagnosed with throat cancer,hernia and depression. He hadn’t been to the doctor in over 50 years.
While he was receiving chemotherapy, I met with him weekly at the Guest House. I watched him go from a man full of life to someone without any energy at all. In June 2015, he was placed in a Home Linc in Cudahy where I continued to visit with him.
After moving, he developed a passion for cooking and decided to take culinary classes for fun.
Finally I got him approved for SSDI in August. He now has an apartment, stable income and a renewed sense of purpose.His cancer has been in remission since the summer!* not real names
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RECOGNITIONEMPLOYEE
Nicole M. Braun, APNP, FNP-BCFamily Nurse Practitioner
Primary Care
“Nicole met with a Mom of 5 children. She used to take them to another community health center but she brought them here because we really care about
our patients.”
Dr. Eleazar San Agustin, MDLead Psychiatrist
Behavioral Health
“I’ve been seeing Dr. San Agustin for over 23 years now, and he is the BEST in his field! I’d put my life in Dr. San Agustin’s hands! He has taken EXCELLENT
care of me for 23 years!”
Dr. Michael Kaplan, MDPsychiatrist
Behavioral Health
“Dr. Michael Kaplan is the greatest. Before coming to Outreach, I had went to three doctors taking all kinds
of meds for my mental health issue. Dr. Kaplan worked with me during a visit and came up with a master plan
for me with my meds. Thanks to Dr. Kaplan, I can focus and manage my life skills.”
Kelly Richards, MSN, APNP, FNP-BCFamily Nurse Practitioner
Primary Care
Kelly Richards is very thorough and listens attentively. She’s great and so is the staff.”
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SPECIAL THANKS TO OUR VALUABLE HEALTH FAIR SPONSORS
WE BELIEVE THAT HEALTHCARE IS A HUMAN RIGHT
COMMUNITY HEALTH FAIR 2015
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HIGHLIGHTSFINANCIAL
2015EXPENSES(UNAUDITED)
2015 FUNDING SOURCES
(UNAUDITED)
Other Services1%
December 2015
Pharmacy39% Grants
46%
Patient Service Revenue14%
Salaries &
49%
Other Expenses9%Facilities
4%
Off SiteServices
3%
Contracted Doctorsand Other Professionals
9%
Client Suppliesand Assistance
6%
PrescriptionMedications
20%
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MEDICADE
UNINSURED
PRIVATE INSURANCE
MEDICARE
OTHER PUBLICINSURANCE
BELOW 100% FPL
101% - 150% FPL
151% - 200% FPL
OVER 200% FPL
UNKNOWN
WHITE
BLACK/AFRICANAMERICAN
AMERICAN INDIAN/ALASKA NATIVE
ASIAN
HAWAIIAN/PACIFIC ISLANDER
UNREPORTED
HISPANIC OR LATINO ETHNICITY*
PATIENT REVENUE
FEDERAL GRANTS
OTHER SOURCES
STATE
LOCAL GRANTS &
CONTRACTS
31%
51%
6%
12%
0%
64%
11%
6%
3%
16%
19%
78%
0.2%
0.5%
0.02%
2%
7%
36%
39%
2%
23%
INSURANCESTATUS
POVERTYLEVEL
RACE ANDETHNICITY
REVENUE SOURCES
10,338PATIENTS SERVED
63,817OFFICE VISITS
VISITS BY TYPE
87%ADULTS
16,886MEDICAL
11,559MENTALHEALTH
2,130SUBSTANCE
ABUSE
198DENTAL
33,044CASE
MANAGEMENT
5%SENIORS
8%CHILDREN
Data from Health Center 2014 Uniform Data System reports.
OUTREACH COMMUNITYHEALTH CENTERSDEMOGRAPHIC ANDFINANCIAL STATISTICS
* Ethnicity given total of all races
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Our mission and programs grow broader and stronger each year thanks to support from a broad array of Community Partners. Their commitment to efforts like ours reflects their generosity and determination to build a Milwaukee
community that provides a high quality of life for ALL people. For 2015 and 2016, these partners are lending their support to a number of different Outreach programs, and we want to thank them one and all for helping
Outreach Community Health Centers serve almost 11,000 people in 2015!
AURORA HEALTH CARE, through its Better Together Fund, provided $467,838 so we could add a Patient Navigator to our Behavioral Health team and make some renovations to our Adult Primary Care Clinic that will help us better serve our patients.
A MILWAUKEE HEALTH CARE PARTNERSHIP grant of $247,000 enabled us to hire a new psychiatrist who specializes in the treatment of opioid addiction to our service team, as well as a Psychiatric Nurse to increase capacity in our Behavioral Health Clinic.
DIRECT RELIEF, an international humanitarian aid organization, provided Outreach with over $170,000 in medical supplies and equipment for use in our Adult and Family Primary Health Clinics.
Those clinic services also benefited from the generosity of the EVAN & MARION HELFAER FOUNDATION, who contributed $1,500 toward our delivery of healthcare services to the homeless population.
2015 also marked the beginning of a new partnership with OUTPOST NATURAL FOODS. In addition to contributing over $3,000 toward our programs, Outpost has invited us to be on-site in stores throughout the month of January to promote the benefits of Outreach services. Find them on Facebook to see other ways they are trying to support our mission!
The FOREST COUNTY POTAWATOMI FOUNDATION extended its generosity to help homeless people who suffer from chronic mental illness gain access to safe housing through a $10,000 grant to our PATH program. A $2,500 gift from the BREWERS COMMUNITY FOUNDATION in support of our Street Outreach program complimented that effort.
IN OUR COMMUNITYPARTNERS
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• 860 WNOV• 88Nine Radio• AFL/CIO Community Services• American Cancer Society• American Red Cross• Anthem Blue Cross/ Blue Shield• Aurora Healthcare• Dr. & Mrs. Alfred Bader• Katherine Bagemihl• Elliot Berman• Dr. Steven M. Brown• Faithe Colas• Carla Cross• Community Health Charities• CVS/Caremark• Wendy Diehls• Susan Fields• Debraca Ford• Direct Relief USA• Froedtert Hospital/ Medical College of Wisconsin• Donald Haack, Sr.• Justine Hall
• James Hill• Valarie Hill• Sharon Hope• Warner Jackson• Jammin’ 98.3• Johnson Controls• Dr. Lange Kamp• Landmark Credit Union• Shelley London• Patti Lovejoy• Leslie Luther• Marquette University• Patrick McGartland• Mary McNulty• Mequon United Methodist Church• Milwaukee Healthcare Partnership• Milwaukee Public Museum• Milwaukee Bucks• Miracle on Canal Street/ Potawatomi Bingo Casino• Pak Technologies• Marva Patillo• Holly Patzer
• Mr. and Mrs. Richard Pieper• Tom Pire • Brenda Pinson • Willie Ponds• Victoria Pryor• Jay Ranke• Berthena Reed• Jacquelyn Rice• St. Joan of Arc Parish• Salvation Army• Sue Schuler• Patricia Shirley• Dr. Karen P. Smith• STRATTEC Security Corporation• The Milwaukee Business Journal• United Health Care Community Plan• Annie Wacker• Antoinette Wagner• WellPoint Foundation• Wells Fargo Community Support Campaign
Outreach Community Health Centers thanks its donors and sponsors for their support.Know that anything and everything you do matters and enables us to directly improve the lives
of people you may never meet… or who may live next door:
RECOGNITIONDONOR
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WE COULDN’T DO THIS WITHOUT YOU!!
ADMINISTRATION, CASE MANAGEMENT, HOUSINGSTREET OUTREACH, HIV SERVICES711 West Capitol Drive, Milwaukee, WI 53206Telephone: (414) 374-2400 | Toll free: (800) 952-1086Fax: (414) 374-7903
OUTPATIENT CLINICS210 West Capitol Drive, Milwaukee, WI 53212
ADULT PRIMARY CARE & BEHAVIORAL HEALTH SERVICESTelephone: (414) 727-6320Behavioral Health Fax: (414) 727-6321Primary Care Fax: (414) 727-6329
FAMILY SERVICESTelephone: (414) 906-5306Fax: (414) 906-4533
PHARMACY210 West Capitol Drive, Milwaukee, WI 53212Telephone: (414) 962-3750Fax: (414) 906-5339
https://www.facebook.comOutreachCommunityHealthCenters OutreachCommHealth@outreachCommHea
OUR TEAMBOARD OF DIRECTORS
Warner L. Jackson - Board ChairmanStrattec Security Corp
Holly Patzer - Board Vice ChairmanWisconsin Community Services
Carla Cross - Board Secretary/Treasurer, Finance & Personnel Committee Chairman
Cross Management
James Hill - Resource Development Committee Chairman
University of Wisconsin-Milwaukee
Katherine Bagemihl - Quality Improvement Committee Chairman
Froedtert & Medical College
Daniel OrtegoMarquette University
Sue Schuler, RNMilwaukee County Behavioral Health Division (Ret.)
Donald CohenLandmark Credit Union
Camelia ClarkeParadise Memorial Funeral Home
Tavaris White, Sr.United Parcel Service
Kimberly Otey - Community Volunteer
LEADERSHIP TEAMWilliam Jenkins - President & CEO
Esleen Fultz - Chief Operating Officer
Tangela Poole - Chief Financial Officer
Dr. Alex Tucker, MD - Interim Medical Director
Dr. Yvonne Bell-Gooden, PhD - Director of Community Services
Deidra Edwards - Director of Marketing and Business Development
Rodney Ivy - Director of Clinicsand Provider Relations
Janet Malmon - Director of Quality
Dr. Angela Sanders, PhD - Director of Behavioral Health
Bonica Voss - Director of Human Resources
Outreach Community Health Centers, Inc.is a nonprofit agency.
www.ochc-milw.org