Annual Report Final Lr

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CanTeen Annual Report 2009 – 3

Our VisiOnBRing TogeTheR All young people living wiTh CAnCeR

Our missiOnTo suppoRT, develop And empoweR young people living wiTh CAnCeR

Our Values we suppoRT, develop And empoweR ThRough:

• Respect and integrity• pride and accountability • Teamwork and inclusiveness• Flexibility and initiative• understanding and compassion• inspiration and encouragement• positivity and celebration

abOut usCAnTeen is The AusTRAliAn oRgAnisATion FoR young people living wiTh CAnCeR.

CanTeen’s mission is to support, develop and empower young people living with cancer. we do this by providing an Australia-wide peer support network for 12-24 year-olds including*:

• Patients – young people who have been diagnosed with cancer,

• Siblings & Offspring – young people who have an immediate family member (brother or sister, parent or primary carer) who has been diagnosed with cancer, and

• Bereaved Siblings & Offspring – young people who had an immediate family member who died from cancer.

we provide members with a place where they can simply be young people, away from the daily pressures of living with cancer in the hospital or at home.

Through a wide range of camps and programs, CanTeen encourages members to share their experiences, make great friends…and of course, have fun!

* young people who don’t quite fit these descriptions might still be able to join – contact us for more information.

CanTeen is a company limited by guarantee.

our ABn is 77 052 040 516 and we are registered for gsT.

The company is also an income Tax exempt Charity and a deductible gift Recipient.

CAnTeen hAs heAps oF gReAT peeR suppoRT pRogRAms FoR memBeRs. They’Re All held in FAnTAsTiC venues ARound AusTRAliA. wiTh eveRyThing FRom week-long CAmps To shoRTeR, moRe FoCused pRogRAms, TheRe’s someThing To suiT eveRyone…

• general programs such as weekend camps and week-long programs, give members a break from the pressures of living with cancer.

• Focused programs are there to help members with specificissuestheymaybefacing.Forexample,Good Grief addresses issues surrounding grief and loss, and Healthy Living is designed to educate members in strategies for stress relief and improved quality of life.

• Recreation days give members a chance to get together in a more casual way, by doing things like go-karting, bowling or just going to the movies.

on all our programs, young people can let their hair down (or wear a CanTeen bandanna!) and have some fun. our programs are designed to encourage members to share their stories, develop new skills and support each other.

HOw Canteen empOwers its members ContentsAbout us


From the President 4

From the CEO 6


The Board 10

National Outcomes 12

Division Outcomes 16

Fundraising Outcomes 21

Finance Summary 26

“When Asha got sick it was like a rollercoaster, a mixed bag of emotions. I was by myself a lot of the time. My parents were supportive but they were caught up with what Asha was going through. I spent a fair bit of time at home doing my own thing: trying to cook food, walking the dog; and I was worried about my sister and parents. Without CanTeen I would be lost.”


Meet Kieran, 17 years old, Sibling Member – his sister Asha was diagnosed with cancer when she was 14

“When they told me I had

cancer I just started crying. I was confused, and I didn’t know what was going on, because

nothing like that had ever happened to me before. I was only 14. At first they thought I had appendicitis. Like, nine out of ten times that is what it would be. I really wish it had been that!

The cancer treatment was pretty intense. I lost my hair. And I lost so much weight, I was bony. I was really pale and I was always tired.

The best support in the end was CanTeen, and meeting all these amazing people. I am a much stronger person now, and I certainly don’t take anything for granted.”


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Ithasdefinitelybeenanotherexcitingandeventfulyearfor CanTeen, incorporating a plethora of amazing camps and activities, fantastic fundraisers and other valuable developments in the journey towards creating better outcomes for young people living with cancer.

CanTeen’s wide range of recreational and educational camps and activities has continued to grow and evolve. This program evolution stems from the research CanTeen has conducted into the needs of young people living with cancer, and from the vital input and feedback from CanTeen’s members. The continued development of our programs helps to ensure that we are working strongly towards our mission of supporting, developing and empowering young people living with cancer and helping create the best possible outcomes

for our current and future members.

our program calendar this year started out with a brilliant NationalCampinWA(forthefirsttimeineightyears).Thetrip to Rottnest island and the jet-boat rides provided by Rottnest express were a real highlight of the camp!

This was also the second year in which we ran our new national leadership program – this time with a harry potter theme! it was so inspiring to see young leaders within CanTeen, from all around the country, come together to share ideas, develop new skills and have important input into our organisation.

our national TeenLink training was once again a great success, with over 50 members involved. The Teenlink program is an integral part of developing and maintaining CanTeen’s peer support network.

The Now What...? offspring resource has been a massive success. 5000 copies of this written resource have already

CanTeen Annual Report 2009 – 5


FrOm tHe president: LOOKING BACK

been distributed and that is just the start of things to come! The development of the siblings resource is well under way, along with the new member guide. These resources, producedduetoaconsiderableneedidentifiedinourresearch, are developed in consultation with our members and will help to make life easier for so many young people living with cancer. with timely access to relevant information, individuals are better empowered to deal with the challenges they face in their cancer journey.

Taking on this ambitious challenge of research (or the results that it has uncovered) has propelled CanTeen in a range of exciting directions. The evolution of our programs and the development of our information resources, including Now What…?, are some examples of these new directions but there are many others as well; all working towards improving the lives of young people living with cancer all around Australia.

speaking of all around Australia, CanTeen has increased its focus on delivering services to those in need in regional areas. we have had greater numbers of regional members attending our camps and activities and more staff and members visiting regional areas to run programs andraiseawareness.TheadditionofourfirstNTbasedstaff member is another important development in reaching those in the wider areas of Australia.

our research team has continued to share the research findingsbothnationallyandinternationally,raisingimportant awareness. Their collaboration with other organisations is also helping too.

development of our new website is well under way! A member advisory group has been closely involved in this project and it will be ready for release later this year. The new website will be another way in which we are trying to improve access to information.

of course, a topic that has been on everyone’s lips over the few months is that of the potential merger between CanTeen and Camp Quality. it has been fantastic to see how passionate CanTeen members are about CanTeen, and while it has now been decided that the proposed merger will not go ahead, we are looking forward to building on this passion for the organisation as we begin a new phase of development for CanTeen.

Juli Anderson National President

4 – CanTeen Annual Report 2009

Juli AndersonNational President and Sibling Member

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6 – CanTeen Annual Report 2009 CanTeen Annual Report 2009 – 7



we reported last year that our major research project looking at the needs of young people living with cancer – patients, siblings, offspring and bereaved – was completed, and that a next step was the development of a statement

of outcomes for young people living with cancer. Thiswasfinalisedinthepastyearandyoucanreadabout it on page 14.

This framework lays the foundations for a rigorous outcomes-focused, evidence-based approach to all that we do in the future. in the coming year, we will develop a framework for evaluation of all of our programs and services, linking them to the outcomes framework we have completed. The outcomes frameworkwillalsodriveidentificationofgapsinexisting services and future program development, as well as helping us identify issues for advocacy in the future.


it feels like a long journey for us since we presented to a 2005 Federal senate Committee inquiry on cancer services, laying out our case for new cancer services for adolescents and young adults with cancer. in late 2007, the incoming Federal government committed $15m funding for this purpose and in the same year we worked with Cancer Australia to write the national service delivery Framework for AyA cancer, which will guide the establishment of future services.

Inthe2008/09year,thefirstpaymentfromtheFederalGovernmentfallsdue,andastheCanTeenfinancialyearendedwewereinthefinalstagesofdevelopmentofacomprehensive implementation plan for this funding. we’ve also been in discussions with all states and Territories about

FrOm tHe CeO: LOOKING fOrwArd

how the Federal – and additional CanTeen fundraising – money will be best spent.

in the year to come this work will start to bear tangible fruit. StartingaroundAugust2009,wewillfinaliseagreementswith states and Territories about local AyA service delivery plans. watch out for some great news and announcements from around this time.

There is an important need that arises from this work. over the next three years we need major donors that can contribute to the establishment cost of one or more of the proposed AyA cancer services. in total, we aim to raise $15m to match the Federal government’s contribution, andthistaskhasbeenmademoredifficultbytheglobaleconomic circumstances. if you might be able to help, i would be delighted to discuss this with you in more detail.

2009/10 – A New PhASe

As Juli mentioned, we have recently completed a consultation process examining the potential for a merger with Camp Quality, deciding instead to focus on opportunities to create a better world for children and young people living with cancer through collaboration. At thesametime,CanTeenisnearingtheendofafiveyearprocess of implementing a strategic direction we established late in 2004.

it is now a great time for CanTeen to focus our energies on developing the next stage of our development. during thecomingfinancialyearwewillcommencethisprocess,building on the passions and ideas generated through the merger consultation process, and on our research evidence and recently completed statement of outcomes framework.


it has been another huge year for the organisation, with continued growth in membership and programs along

with the launch of new services like Now What...? and the ongoing advocacy for a new model of care for AyA patients.

in the current economic environment, this ever increasing demand for and range of services is particularly challenging for CanTeen. now, more than ever, we depend on our donors and supporters, corporate partners, partners inthehealthandothernot-for-profitsectors,volunteersandothers. our sincere thanks to all of you for your support over the past year.

To our staff and members, thanks for your outstanding efforts in yet another huge year. looking forward, we face some testing times as we expand our vision for what we can achieve together. i know that our passion for the cause will standfirm.

To the mAC and Board, thank you for your continued vision and, in particular this year, hard work as we continue to build for the future. A special thanks to departing directors Amanda and Jason.

Finally, my thanks to our president of the past year, Juli Anderson, who has the reins at a challenging time! Thanks for the positive approach and bright smiles along the way.

Andrew young Chief Executive Officer

Dr Andrew Young, CEO

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8 – CanTeen Annual Report 2009 CanTeen Annual Report 2009 – 9


in The seCond hAlF oF CAlendAR yeAR 2008 The mAC weRe: AmAndA ByCRoFT (sA&nT), Juli AndeRson (hunTeR & noRTheRn nsw), ChRis Bond (ACT & souTheRn nsw), JAson gARRiCk (Qld), kylie lewis (viC), philippA ZuCChi (TAs), kevin pRokop (sydney & CenTRAl nsw) And Annie sChmiTZ (wA).

After the division elections Alex valero joined the mAC team from (sA&nT) and Amanda left the team when her term on the Board ended.

After the 2008 Agm, Juli Anderson was elected into theNationalPresidentroleasJoshHoganhadfinishedserving his term. since then, Juli has been steering the mAC ship, and to her credit, has shown outstanding leadership and growth throughout her term. Juli came into the national president role with the idea of the whole mAC running the show as a unit, not just one person facilitating the group. so under Juli, each mAC member has been accountable for running agenda items and also championing (solo or in twos) a mAC goal that they report on every meeting. The mAC also changed the way in which we report on our divisions from a statistical approach to a vibe, values and feelings method, and use it to discuss how our divisions and personal roles are going. The mAC has also agreed to regularly meet with their division manager for a monthly performance appraisal, which is then shared at every mAC meeting.

CanTeenhasidentifiedthatanewresourcewasneededto help new members navigate through CanTeen and the mAC took this on as part of our goals for 2009. ideas for the guide were streamed from division committees and the mAC. The mAC has been consulting with staff throughout the process on how it should look and feel. expect the finishedproducttobeavailablethisyear!

TheMAChasidentifiedthatitisimportanttobevisiblethroughout our membership and to keep our members informed on what we are doing

andwhatwehavefinished.TheMAChasimplementedanewsletter to members and staff aiming to go out once every two months. it outlines our progress throughout the year and highlights important updates in the CanTeen world. expect these to continue into next year.

in an effort to keep CanTeen as nationally consistent as possible, the mAC has started using a reporting system so all division committees are getting the same communication from the mAC at the same time.

once again the shooting star award was up for grabs at national Camp 09 in wA, inaugurated in 2004 in memory of member kelly Johnson. This award is given to the member who the mAC feels best displays the values and vibe of CanTeen. molly hennekam (sA&nT) deserved the award this year and gave a teary acceptance speech.

in recent times the mAC and member directors have identifiedtheneedfordevelopmentandskillsintheareasof national/vice president and Board member roles. leading up to elections, there is now an annual training workshop held by CanTeen for our leaders. it is used to further develop division presidents and for them to gain a better understanding of what is expected from their roles and sessions.

in 2009, the mAC is happy to announce that divisional vice presidents will also be invited to this year’s workshop.

last year the mAC sent out a survey to division Committees about how they thought we could improve our role amongst

member adVisOry COunCil (maC)emPOwerING memBerS, deveLOPING LeAderS

Meet the MAC (Member Advisory Council)

Meet Melissa and Michelle, Offspring Members

other things. one suggestion that came up was that the mAC should have a suggestion box at national Camps. if members had concerns or suggestions about CanTeen, they could write them down and put them in the box for the mAC to review at each meeting. The mAC has used this method of feedback and suggestions on national programs this year.

Another idea from the suggestion box was to have more member input into our brand. The mAC came up with a competition for members to design a CanTeen bandanna to go on sale at the 2009 national Bandanna day. There were a lot of quality entries but only one winner, yuemei lim of wA, designed the winning bandanna which is available to view at the CanTeen website (

now with the big issue of the proposed merger between CanTeen and Camp Quality you might be thinking, ‘where has our mAC been?’. The mAC was involved/consulted throughout the whole process and had many teleconferences around the issue! Also the mAC was present at the workshops with Camp Quality collecting as much information as we could to relay back to the division Committees. Two mAC members, kylie and Jason, represented the members on the Cross pollination sub committee, while Juli and Chris represented the members on the steering Committee of the proposed merger. it just wouldn’t be CanTeen if there wasn’t member representation at all levels.

Chris Bond (ACT&snsw)

“CanTeen is unlike any oTher CanCer organisaTion.” kellie Atkinson, patient member

CanTeen empowers its members (young people living with cancer) in the governance of the organisation at all levels. The purpose and powers of CanTeen and our governance structures (including division Committees, member Advisory Council and Board) are described in our Constitution, which can be obtained from CanTeen’s NationalOfficeorourwebsite–

in empowering members in governance throughout CanTeen, we ensure that the operations of the organisation continue to focus on the needs of young people living with cancer.

Through participation in these key roles, CanTeen members also develop deep leadership skills and experience for the future. CanTeen conducts leadership training and development for members in these roles.

we support young people living with cancer through geographical divisions throughout Australia; every two years the members in each division elect members and Friends (volunteer supporters) to

represent the membership in a division Committee. The Committee meets regularly to oversee the planning of programs and activities within the division.

each division also elects one member to sit on the member Advisory Council (mAC). The mAC represents CanTeen’s membership nationally, participates in strategy setting with the Board and makes recommendations to the Board on key policy and program areas. The mAC also elects 5 suitable candidates from the mAC to serve on the Board of directors each year.

CanTeen’s Board of directors consistsoffivecurrentCanTeenmember directors and four ‘Associate directors’ – volunteers who bring relevant expertise to the Board. our Constitution requires that our president and vice-president are CanTeen members, and that all votes of the Board include a majority of member votes. CanTeen’s membership elect Associate directors at the Annual general meeting who serve two-year terms on a rolling cycle.

empOwering yOung peOple

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10 – CanTeen Annual Report 2009 CanTeen Annual Report 2009 – 11



Building on research conducted in the prior year, the Board this year approved CanTeen’s newly developed statement of outcomes for young people living with cancer. This framework (see page 14) will be the basis for development of evaluation frameworks in the coming year and will guide the development of future services and advocacy initiatives.


2007/08 saw the development of the national service delivery Framework in conjunction with Cancer Australia, and the Federal government’s commitment of $15m towards AyA Cancer Centres. in 2008/09 the Board continued to focus on this issue, overseeing the development of detailed plans for implementation of AyA cancer services in negotiation with states and Territories.

PrOPOSed merGer wITh CAmP QuALITy

The Board evaluated at a high level the potential that a merger with Camp Quality might allow the organisation to deliver even greater impact for young people living with cancer in Australia. in late February 2009, the CanTeen Board resolved that this question should be examined in consultation with the membership during calendar year 2009 and announcements to this effect were made in April.


CanTeen’s risk management framework incorporates ongoing reviews of risks in three priority categories: ethics & young people; Finance, governance & Risk; and people & performance. permanent sub-Committees of the Board oversee risks in each area, making recommendations to the Board.

each sub-Committee includes CanTeen member directors andAssociateDirectorswithexpertiseinthefield,plustheCeo or other senior manager/s responsible for the day-to-day management of these areas. each committee spends time outside of Board meetings to consider reports, policies


• The finance, Governance and risk Sub-Committee comprises geoff scott (chair), kevin prokop and Jason Garrick,andtakesresponsibilityforfinancialprocessesandproceduresaswellasreviewingCanTeen’sfinances.Inadditiontofinance-relatedrisks,thesub-committeetakes responsibility for risks not explicitly covered by the other committees.

• The People and Performance Sub-Committee comprises graham Childs (chair), Juli Anderson, Amanda Bycroft and Jason garrick. The committee takes responsibility for policies and risks relating to staff and volunteers, staff remuneration and other rewards.

• The ethics and young People Sub-Committee comprises Anne senner (chair), Amanda Bycroft and Chris Bond, and takes responsibility for management and mitigation of risks relating to members, from overseeing of member safety on programs, to ethics of member participation in research and other CanTeen activities.


in addition to the three permanent sub-committees, the Board has currently established two working parties around priority development issues.

• The Advocacy Sub-Committee comprises Ceo Andrew young (chair), Board members Anne senner, Juli Anderson, Amanda Bycroft and kevin prokop, as well as other members, staff and volunteers. The Advocacy Committee has two roles: overseeing CanTeen’s participation in advocating for Adolescent and young Adult Cancer Centres in Australia and overseeing the development of CanTeen’s organisational competency in advocacy generally.

• The Partnerships and Profile Sub-Committee comprises geoff Thompson (chair), Chris Bond and kevin prokop, as well as other members, staff and volunteers. it is charged with making recommendations to the Board in priority areas of fundraising through major partnerships andraisingtheorganisation’sprofile.

tHe bOardin 2008/09 The BoARd ConTinued To FoCus on The sTRATegiC oppoRTuniTies FACing CAnTeen –ReseARCh, developmenT oF FuTuRe seRviCes And AdvoCACy – while ConTinuing To moniToR oRgAnisATion peRFoRmAnCe And Risks. The BoARd Also ConsideRed The meRiTs And Risks AssoCiATed wiTh A pRoposed volunTARy meRgeR wiTh CAmp QuAliTy.

Member Directors Eligible Attended

Juli Anderson (President from August 08) 11 11 Joshua Hogan (President till August 08) 4 4 Amanda Bycroft (Vice President from August 08) 11 9 Marisa Burgess (Vice President till August 08) 4 4 Chris Bond (appointed August 08) 7 7 Kevin Prokop (appointed August 08)) 7 7 Joson Garrick (appointed August 08) 7 7 Oliver Brown (term ended August 08) 4 4

Associate Directors Eligible Attended

Geoff Scott (Treasurer/Secretary) 11 10 Graham Childs 11 9 Anne Senner 11 10 Geoff Thompson 11 9

Amanda Bycroft sA&nT mAC, vice presidentBereaved offspring member

Chris BondACT & southern nsw mACpatient member

Jason garrickQld mACBereaved offspring member

kevin prokop sydney & Central mACBereaved offspring member

graham Childs managment Consultant

Anne senner Clinical nurse Consultant – paediatrics, Bone marrow Transplants and oncology

geoff Thompson Chartered Accountant

geoff scott Chartered Accountant

memBer dIreCTOrS


PreSIdeNT & memBer dIreCTOr

Juli Anderson hunter & northern mAC, presidentsibling member

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The national leadership and Committee Training took on a whole new life this year with a harry potter style ‘CanTeen and the Chamber of leadership secrets’. members were welcomed to ‘hogwarts’ in the Blue mountains where they worked hard to learn new skills, share insights and set goals for the year ahead. A similarly dedicated group of members attended Teenlink training in may, and also worked hard at developing new skills. These ‘Teenlinkers’ will now (as part of their role) meet potential new members and ensure they do not feel so isolated. A big part of the skills Teenlinkers learn is how to connect and provide support to young people who are just beginning their cancer journey. They do amazing work.

record New member Numbers

we have continued to build on the successes of recent years and set another record in the number of young people joining up to become members of CanTeen. it is greattoseethatallthehardworkinrefiningreferralprocesses, communicating with health professionals (including through our new e-newsletter CANnection), and the time and energy put in by our dedicated staff and

the amazing Teenlinkers is really showing in the new faces appearing at camps and events.

Now What...? resource for Siblings

last year we launched a free resource (and a supporting website) for young people whose parents had been diagnosedwithcancer.Weusedourresearchfindingsand member input to guide what areas this group wanted more information about. Called Now What...? it was so successful, that we had to reprint! This year we followed the same process and published a version for siblings offering practical information, ideas and tips. it has the same look and feel, and early indications are that it will be just as successful. we have had really positive feedback from health professionals about how relieved

they feel to have a credible and ‘young person friendly’ resource to refer to. work has now begun on the next book in the series to support young people who are bereaved.

developing a new online space

despite the great new member numbers, we are aware that there are still many more young people out there going through a cancer experience, withoutthebenefitofinformation and support. This knowledge has been the driver in CanTeen’s efforts this year to build a new safe online space

where young people can not only findtheinformationandsupportthey

need, but also create a community that is not limited by geography. The content will be generated by the young people themselves. due to be launched in late 2009, the website will be the result of an extensive consultation process with not just our own members, but also the broader community. A steering committee of our

natiOnal OutCOmesThis yeAR we AgAin hAd ThRee FAnTAsTiC nATionAl pRogRAms – nATionAl CAmp, nATionAl leAdeRship And CommiTTee TRAining And nATionAl Teenlink TRAining. FoR The FiRsT Time in Close To A deCAde nATionAl CAmp wenT wesT! seT AT An old QuARAnTine sTATion neAR FReemAnTle, The CAmp wAs ATTended By neARly 100 memBeRs who enJoyed siX dAys oF A ‘sTep BACk in Time 09’ Theme-pACked wA AdvenTuRe. The highlighT wAs undouBTedly A dAy TRip To RoTTnesT islAnd in A CAnTeen BRAnded BoAT, ThAnks To The TeRRiFiC suppoRT oF ouR pARTneRs RoTTnesT eXpRess.

National Leadership Camp, 2009

members has overseen the project and provided valuable feedback on every aspect of the website.

first NT staff member coming soon!

one of the most exciting developments for this year is the plannedopeningformid2009ofourfirsteverNorthernTerritoryoffice.Overthelastyearwehavereallybeenheightening our efforts in the Territory to try and increase ourprofileandprovideagreaterlevelofservicetoourmembers there. The result of this hard work and some terrificcommunitysupport(includinga$40kdonationby the darwin international Airport) has resulted in the appointment of a dedicated program worker who will be based out of darwin. watch out nT here we come!!


our quest for specialised adolescent and young adult cancer services continues to move forward. At the end of the financialyear,wewerenearingcompletionoftheNationalimplementation plan which would form the basis of a Funding Agreement with the Federal department of health and Ageing for the release of the $15m funding committed by the Commonwealth. The plan set out our proposed management structure to oversee the funding and to execute agreements under the new AyA Fund. The Agreeement with the

Commonwealth will be in place by 30 June 2009.

we had received initial proposals from the state jurisdictions about how they might use

their part of the $15m and had initiated discussions about potential national projects (from websites to professional development for AyA health professionals to a needs assessment tool). These will be developed in detail and approved once

the Agreement is in place.

our continued thanks go to the many health professionals, department officers,CanTeenmembers, staff and volunteers who have provided their support for this cause. we are

delighted with the progress

that has been made up until now and are looking forward to being able to report on the implementation of new and improved services for young people with cancer over the next year.


The development of our Statement of Outcomes and evaluation

Following on from our needs research, this year saw the development of our Statement of Outcomes that CanTeen seeks to facilitate for all young people living with cancer. (seenextpage).Thisisasignificantstepforwardforthe organisation as it allows for the clear guidance of our program and service delivery, informs our research agenda and also allows for clear communication with stakeholders about what we are seeking to achieve as an organisation.

Based on the outcomes Framework, this year also saw the firststepsindevelopingacomprehensiveframeworkandtoolkit for evaluating our programs and services. we have completed a scoping study and consultation exercise that outlines recommendations for appropriate approaches and successful design, implementation and usage of monitoring and evaluation within CanTeen. our newly established evaluation working party will continue this work over the coming year.

National Summer Camp, 2009

Camp Activities

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working Towards more Individualised Service Provision – development of Needs measures

Following on from our research into understanding the needs of each of our member groups we are developing a self-report needs measure for young people who have a parent with cancer and another for young people who have a sibling with cancer. These measures will greatly assist the initial assessment process when young people join CanTeen, allowing for more accurate, individualised service provision. The needs measures will also be used for ongoing monitoring of our young people to ensure we are meeting their needs and to evaluate our effectiveness at doing this over time.

Throughthisresearchwearealsointerestedinfindingout what other factors might affect young people’s needs, such as family and psychological functioning. we hope to increase understanding among health care professionals and service providers of the issues faced by young people who have a parent or sibling with cancer. This project is a collaboration between the university of sydney and CanTeen, with the offspring needs measure research being supported through a grant by beyondblue.

Involvement with Cancer Australia and Contribution to research

in partnership with beyondblue and the starlight Children’s Foundation, CanTeen is co-funding a research priority through Cancer Australia’s priority-driven Collaborative Cancer Research scheme (pdCCRs) on the issue addressing the unmet psychosocial needs and psychological distress of young people living with cancer and their parents. This exciting partnership was the result of a workshop initiatedbyCanTeen,bringingtogetherothernon-profitorganizations to discuss the possibility of co-funding AyA cancer research through the pdCCRs. with the support of Cancer Australia, this gathering has now been established as a yearly AyA cancer research roundtable meeting running adjacent to the Cancer Australia round table meeting.

we have continued to contribute to the knowledge of others in the research and health sectors about the needs of young people living with cancer. Approximately 13 national and international conference presentations have taken place including the hosting of a symposium at the 8th international Conference on grief and Bereavement.

natiOnal OutCOmes CONTINued

experience optimal wellbeing and resilience throughout their cancer journey

eduCATION & wOrKAll yplwC successfully navigate their education and work paths

dAILy LIvINGAll yplwC effectively cope with the practicalities of daily living

PerSONAL reLATIONShIPSAllYPLWCbenefitfromeffectivepersonal relationships

heALThCAre PrOvISIONAll yplwC are empowered through age-appropriate communication and information about cancer and treatments. young people with cancer experience optimal medical outcomes

PSyChOLOGICAL weLLBeINGAll yplwC experience optimal psychological wellbeing

reSPITe & reCreATIONAllYPLWCbenefitfromtime-out to enjoy being a young person

The high-level model shown above summarises six outcomes “domains” including an overall statement of the outcome for each domain. The next level of detail articulates 29 individual outcomes in these six domains – you can see the detailed version on our website (look for the research section under “About us” or by contacting CanTeen).


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ACT & SOuTherN NSw

2008/09 provided the ACT & southern nsw division with a huge array of specialised member programs, recreation events, and fundraising opportunities and of course, national Bandanna day. This certainly kept members, staff, volunteers and those in the community who support us very, very busy.

member programs for this year’s calendar took into account the needs of CanTeen’s young people and ensured that they were always at the centre of our planning. with this in mind, we were able to offer a greater variety of specialisedprogramssuchasourGenderSpecificProgramfor girls, ‘girl power’, over 18 Recreation events and healthy living program, just to name a few. once again, CanTeen staff worked enthusiastically throughout the year

and were rewarded with an increase in member numbers on programs and membership, welcoming 71 young people to the ACT & southern nsw division. programs and events had an exciting fresh energy with those new to CanTeen and those experienced, enjoyingthebenefitsofpeer support, sharing their stories and experiences.

we would like to thank our generous volunteers who offer their time, skills and expertise to assist CanTeen in providing fantastic workshops and support, and are a valuable part of

ensuring we are able to run successful programs for our young people.

2008/09 was once again another important chapter in the ACT & southern nsw division. we all look forward to an exciting year ahead, where we will continue to strive to meet the needs of CanTeen’s members and constantly look at how we can do things better, therefore improving services for young people living with cancer.

huNTer & NOrTherN NSw

2008/09 has seen hunter & northern nsw division enjoy another year of solid growth. our membership increased by 60 with 117 members attending at least one program. The action packed calendar saw h&n division hold eight overnight programs, including two combined good grief and healthy living programs, two new member Camps, a good grief Bereaved program, Committee Training and both winter and spring Camps. Combined with four national programs, h&n division members were offered more than 345 program places.

Itwasalsoasuccessfulyearfinanciallywithstrongsupportfor national Bandanna day, particularly in regional areas, including Armidale, Coffs harbour, Tamworth, port macquarie, Cessnock, greenhills and gosford. hunter & NorthernNSWDivisionalsobenefitedfromthesupportofsome amazing individuals and organisations. Just to name

diVisiOn OutCOmesCAnTeen suppoRTs young people ThRoughouT AusTRAliA FRom eighT divisions, wiTh ABouT 40 sTAFF in ToTAl. eACh division woRks wiTh The memBeRship oF CAnTeen in TheiR Region. CAnTeen’s divisions ARe ResponsiBle FoR developing And mAnAging The wide ARRAy oF pRogRAms And ACTiviTies FoR memBeRs, whilsT Also pRomoTing CAnTeen wiThin The loCAl CommuniTy. divi-sions Also pARTiCipATe in nATionAl FundRAising evenTs, suCh As nATionAl BAndAnnA dAy, Along wiTh loCAl FundRAiseRs, inCluding Fun Runs And golF dAys. heRe is A BRieF highlighT FRom eACh oF ouR divisions:

National Summer Camp, 2009

a few of the many standouts which included: western newcastle suburbs leagues Club; masonic lodge; Rotary Club newcastle; Bub orlandi & Tony Carrol memorial surf Contest; seaside Tennis Classic and stan Bendall’s Charity golf day. Thanks also to the ongoing corporate support of eraring energy, united mineworkers Federation and The good guys.

Finally, a big thank you to all of the individuals and organisations that supported hunter & northern nsw division throughout the year. This success would not have been possible without you and we look forward to working with you again in the year ahead.


2008/09 was a big year in Qld, and as in all things, we experienced some triumphs and some challenges.

we offered members a record number of places for programs and even with the member growth, which has doubled,westillfilledeveryplace.

2008sawsomeProgramfirstsinQLD.GenderSpecificCamps,ourfirstDivisionCampinfarNorthQLDanda north Qld members only Camp. All were hugely successful with the north Qld programs providing greater access for our many regional members who often have to flyhourstoattendCampsinSouthQLD.

‘sunday Arvo Chill out’ sessions were also new to the division, making use of the fantastic new Brisbane members room. This relaxed program has a focus on providing the opportunity for members to socialise without the formal structure of a program, but still with the subtle support of staff and volunteers. These ‘sessions’ arepopularandanon-threateningfirstprogramfornew members in particular. in 2008/09 Qld division membership grew to123.

we would like to thank some individuals for their incredible contribution in 2008/09 and include: Chris and gary wheelan-doyle, who donated $20k for the refurbishment of the new members room; southern Cross Transit who provide all transport to and from Camps free of charge in the big CanTeen Bus; mcConnell – dowell for a wonderful surprise donation of $50k the Qld division golf day

Committee; peter hilan from RACQ; The Tabol of nolidge; The mustang Club; The Townsville good guys and of course our fantastic volunteers.


The past year has been a period of innovation and growth for the sA&nT division. in true CanTeen style, the division has maintained a crowded program calendar, offering 12 camps, andasignificant25RecreationDays–halfofwhich were tailored programs such as over 18’s, new members and regional based activities. Thesespecificprogramswereplannedincollaboration with the key membership groups, enabling the division to reach 118 Active members. with a strong focus on developing

strong referral pathways, delivering high quality programs and offering meaningful members involvement, the past year has been a great success for our division, with a lot of hard work paying dividend.

Peer Support in action

National Summer Camp, 2009

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18 – CanTeen Annual Report 2009 CanTeen Annual Report 2009 – 19


diVisiOn OutCOmes CONTINued

with so many program highlights and memories to choose from, some exceptional moments include: taking a charter plane full of members to melbourne for a Crows mystery Flight adventure of a lifetime; facilitating two very successful tailor-madegenderspecificprograms;andlastly,runningour leadership Camp, ‘Canlead’, which included substantial member facilitation and involvement.

Overthepastsixmonths,significantdevelopmentshavetaken place to improve the services we offer young people living with cancer in the northern Territory (nT). darwin AirportcommittedtofundingCanTeen’sfirsteverNTbased staff position, lasting for a period of 12 months. The ProgramsOfficerpositionwillbegininAugust2009witha focus on facilitating Territory based support programs, whilst increasing public awareness of CanTeen’s services, and in turn, maximising the number of young people CanTeen is able to support.

without the amazing support and generosity of local businesses and individuals, we could not continue to offer such a wide range of programs and services to our members. our largest division based fundraiser, the City~Bay Fun Run, continued to be a success, raising over $56k from more than 600 participants. Thank you to our major event sponsors, Brooks, sAFm, subway, nAB and 5 star digital.

Thanks also to our division sponsors: ernst & young and orange education for their wonderful on-going support, as well as national Jet, Corvette Club of sA, Blackwood golf Club and lions Club of port lincoln for their valuable contributions. special thanks to Australian executor Trustees for their ongoing generous support.

A special mention must also go to all of our wonderful volunteers, who generously donate their time, energy and skills. Thank you!!!

SydNey & CeNTrAL NSw

The 2008/09 year was yet again successful for the sydney & Central nsw division. The division had 103 new members join and had 100 active members within the division.

The division delivered 10 Recreation days and nine overnight Camps, and participated in three national programs during the year. This included the introduction of new programs and trialing a Category program in the division. All

members attended the one program, but were split

into their category groups with each group

participating in recreational activitiesandspecificeducational

sessions to meet their needs. we also worked in conjunction with the ACT


Bereaved members. it was a great success, with members responding positively to

the program. we also continued todeliverourGenderSpecific

programs, healthy living, winter Camp, summer Camp and new member Camps along with all of

our Recreation days.

it was another successful year for the division in regard to fundraising, and our thanks go to The good guys, sydney water, and merck, sharp and dohme for their efforts during the year. A big thanks to all of the individuals and companies that also supported the division during the year; it is much appreciated. we are looking forward to working with all of our members, staff, volunteers

and supporters in the upcoming year.Meet Anna, 13

yrs old. Her mum has cancer


The Tasmania division enjoyed another fantastic year definedbyMembershipgrowthandstrongMemberparticipation.

during 2008/09 our programs offered opportunities for 253 members from across the state, with 70 members attending at least one program during the year. we have also welcomed an additional 25 new members, with 92% attending at least one program since joining CanTeen.

The division delivered a winter ski Camp at Thredbo, and hosted a shared male Camp and summer Camp with the victorian division in Tasmania. Tasmanian members also had the opportunity to participate in the following programs hosted by the victorian division: good grief Retreat; girls Camp; over 18 Camp; and ‘leaders Take Action’ Camp.

Tasmanian members also participated in national Camp, Teen link Training, national Committee Training and the Agm and Fundraising dinner.

eight Recreation days were also enjoyed by our members, which included a variety of activities such as horse riding, four wheel driving, laser games, ten pin bowling and a Christmas party. Five new member dinners and Café Crawls were also enjoyed by Tas members.

in July, we also welcomed the new staff position of part timeRecreationOfficertotheDivision.Theintroductionof this position has contributed markedly to our overall growth and success as a division.

The past year has also seen increased community support for the Tasmania division, with a greater number of independent fundraisers, improved national Bandanna day sales and awareness, and growing volunteer numbers obtained during 2008/09. CanTeen Tasmania would like to thank all the schools, clubs, businesses and every individual who has provided their time and support to CanTeen Tasmania – our continued success would not be possible without all of you.


it has been a strong year for growth in membership and specialist programs in the victoria division. 104 new members joined the division and enjoyed an action packed calendar of programs to meet our membership

needs. victoria and Tasmania divisions continued to work in partnership to deliver joint programs to the membership and increased opportunity for peer support. 177 members attended at least one program within the year, with 88 members attending more than two programs. The overall membership attended 406 times on various programs.

overnight programs included: good grief; ‘leaders Take Action’ Camp; over 18 Camp in Anglesea; winter Camp; gender SpecificCampsforbothmaleandfemales;SummerCampthemed ‘The place to Be’ in northern Tasmania with 95 young people attending; national Camp in wA; Teenlink training in sydney; national Committee training and Fundraising dinner in sydney.

other popular days are: grand prix experience; new members days; over 18 events; AFl medallion Club seats to all etihad stadium games (entire season); air shows; Bowl-A-Rama; and many more exciting activities.

victoria would like to say thanks for all the support from our community, businesses, individuals, clubs, schools and volunteers. Also, thank you to daimler Chrysler Fs, who provided CanTeen members with a charity box AFl medallion Club membership for a three year period at a cost of $150k. A special thank you to Ron and helen Cuthburt, CanTeen victoria Ambassadors, for another successful eildon Boat Club auction raising $40k. A special thanks to John shore, CanTeen Ambassador, for his generous support of CanTeen at many events.

National Summer Camp, 2009

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CanTeen Annual Report 2009 – 21

diVisiOn OutCOmes CONTINued


The western Australian division has continued to grow this 2008/09 year with 98 new members joining from around the state and attending a variety of programs and Recreation days. 176 wA members attended at least one program, with a total of 586 program places being offered throughout the period.

in total, the wA division delivered nine overnight programs and 11 Recreation days. highlights included WA’sfirstgenderspecificprograms,‘GirlsGuidetoLife’and ‘Blokesworld’. healthy living was held in lancelin this year with cooking classes. dunlop volley shoe decoration and surf school were also very popular with our members. over 18 events have continued to grow, with a range of activities such as casual dinner catch-ups, a comedy night, dance classes and a photography workshop being well attended.

InJanuary,wehostedNationalCampforthefirsttimeineight years. The camp was a great success and we are proud that we achieved a balance of fun activities that showed the best of perth. These included learning based workshops and support activities, as well as time to relax and mix with members from other divisions. highlights included a games evening facilitated by staff ‘ninjas’, a member variety show developed from performing art workshops,andafinalpartywiththe‘MilkyMonster’ice-cream van and dJ Flex. member feedback was very positive and the wA division has been strengthened by the experience.

our most successful division fundraiser, lifeCycle for CanTeen, has continued to grow and this year raised in excess of $75k. This is an amazing feat as the three day ride to Busselton is organised by a small committee of local dedicated CanTeen supporters. once again, 12 CanTeen members attended the ride and rode over 200km in one and a half days.

The wA division also received ongoing support from: A.h. Crawford society; the Foster and dorothy Brady Cancer support Foundation; wA Freight group; startrack express; sheraton hotel; momentum women’s Forum; hawaiian; Rottnest express; Air services Australia; matt mcmullen and the movember Crew; in addition to countless schools, sports and community groups. The wA division depends on local supporters like these so we can continue to deliver programs that support and develop young people living with cancer throughout wA. Thank you for another generous year.


20 – CanTeen Annual Report 2009


CanTeen relies on the support of the community in raising the funds we need to provide programs and services to young Australians living with cancer. without this support, we would be unable to deliver the camps and programs that support, develop and empower them through their cancer experience.

Below are some of the national fundraising highlights for 2008/09, which helped us grow our fundraising income by 2% over the previous year. in addition to these, our eight DivisionsaroundAustraliaalsobenefitfromstrongsupportfrom local partners and community fundraising support (see the division outcomes pages).

To all our supporters, our corporate partners, community fundraisers, Can Do Family members and volunteers that support our fundraising work like national Bandanna day, our thanks. we could not do what we do without you.


we would like to offer a heart felt thanks to all of our side-By side partners, for those who offer invaluable support through in-kind donations of goods and services, such as Tripoint, who donate CanTeen’s computer support services, Freehills for legal advice, pricewaterhouseCoopers for audit services, and Toyota for our reliable vehicles.

we simply cannot thank our long term partners industrie Clothing and woolworths enough, without whom national Bandanna day could not be the successful event it is today. ThankyoutoQantasforfinancialsupportoverthepast15 years. And to the many other partners and corporate supporters who make such a huge difference to the services and programs we are able to deliver.

There have been a few stand-out corporate supporters that we would like to acknowledge.

year after year, the Sharing the Spirit campaign is by far one of most successful fundraising activities and this year was no exception, raising an outstanding $427,807. industrie Clothing design and supply wash packs for sale in the lead up to Christmas. Through industrie and myer stores around the country, these are sold and the proceeds are donated to CanTeen.

once again, thank you myer and industrie Clothing for this outstanding contribution.

in december 2007, mcConnell dowell site workers on the lake manchester dam upgrade project began raising funds. This was then matched dollar for dollar by MConnellDowellheadofficeinHawthornVictoriatoraisea grand total of $51k donation to CanTeen in February 2009. Thank you mcConnell dowell for your commitment, dedication and generosity.

For the last two years, Alm has been increasing its support and commitment to CanTeen. This year they went far beyond expectations by donating $30k just before Christmas. They have also committed to supporting CanTeen with in kind beverages for events. Thank you Alm, your support is greatly appreciated.


national Bandanna day raised in excess of $2.3m through the sale of bandannas and pens. Thanks once again to our good friends and partner industrie Clothing for designing the bandannas for us.

our largest Bandanna day seller is woolworths who raised over $600k – representing sales of 225,000 bandannas and pens. we are extremely grateful to woolworths and their staff for their ongoing support. woolworths give us the retail space, and staff generously receive and display the bandannas in store for us, and help promote our bandannas during october – even

Fundraising OutCOmes

National Bandanna Day 2008, WA

National Summer Camp, 2009

Kellie Atkinson, Patient Member, VIC

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22 – CanTeen Annual Report 2009 CanTeen Annual Report 2009 – 23


Fundraising OutCOmes CONTINued

wearing a bandanna on national Bandanna day. it is a huge effort!

we are also indebted to our volunteers for packing thousands of bandannas for distribution to our selling partners – we could not do it without you. To the resellers – from national chains including myer, kennards, newslink, supercheap Auto and Boats, Camping and Fishing (both new this year) – to thousands of schools and small businesses and individuals – we thank you.


Golf day at Bonnie doon

Building on the success of the 2007 golf day, this year’s event, hosted by ord minnett, raised a tremendous $138k. over 100 golfers turned out for the occasion and a swinging time was had by all. we would like to thank our event sponsors – ord minnett, Adelaide Bank leveraged equities, uBs, pricewaterhouseCoopers, perpetual, Apn Funds management, maserati, Callaway, CCAmATil and pernod Ricard. special thanks to ord minnett’s Ceo karl morris and michael Arthur for their effort and support.

Canned Laughter

For the third year running, Australia’s favourite comedians came together to show they care about young people living with cancer by donating their time free of charge to perform for us and by doing so, raising just over $140k for CanTeen. Canned laughter is a sell-out every year and it is proving to be a real highlight not only for CanTeen, but on Australia’s comedy circuit.

our thanks go to playbill venues (hordern pavilion), Token management, with special thanks to Artist manager dioni meliss, without whom there would be no Canned laughter and comedians Rove mcmanus, peter helliar, dave hughes, Adam hills, wil Anderson, Akmal saleh, Corinne grant, The umbilical Brothers, denise scott, lehmo and Justin hamilton. Big thanks to Ticketek and to our event sponsors Qantas and industrie Clothing.

Colour my Life fundraising dinner

over 350 people enjoyed a fabulous night of entertainment and celebration at the Colour my life Fundraising dinner at dockside in Cockle Bay, sydney. we are extremely grateful to all those who attended and made generous gifts. Through their kind contributions we were able to raise a phenomenal $102k. These funds were directed to the AyA Cancer support services Fund. special thanks to our wonderful Colour my life sponsors – woolworths, industrie Clothing, Toyota, greenloch print essentials, de Bortoli wines and Coca-Cola Amatil. our sponsors make is possible for us to hold the event every year so we are truly grateful for their support.


Community Fundraising is a big priority for CanTeen over the coming years. Two Community Fundraisers have been recruited to ensure that we have the manpower to support the hundreds of wonderful dedicated fundraisers who approach us each year to raise funds on our behalf. These supporters are very special to us and we want to make sure that we can offer the best support, advice and materials.

our Raise More Than a Sweat program smashed through our$180ktargetinitsfirstyear.ThesuccessofRaise More Than a Sweat lies in the fact that is easy fundraising (all done online via the everyday hero website), it is fun and rewarding – what better way to raise funds than by gettingfitandchallengingyourselftoreachapersonalgoal?

nationally we raised $218k by entering teams into fun runs such as Run melbourne and City to Bay and cycling events such as life Cycle and the Bega Bike Ride. over 40 individuals took on their own physical challenge proving thatAustraliansaredefinitelysuperkeentoraisemorethan a sweat for CanTeen.

special mention needs to be made of great grandfather Vlastikwho,attheageof69,wasthefirstpersontorunacross Australia from the westernmost to easternmost point (shark Bay to Cape Byron) – an almighty 5978kms in 100 days! vlastik raised an amazing $20k and awareness of CanTeen’s work along the way on his remarkable journey across Australia. vlastik fantastic has not stopped there, he has already scheduled another fundraiser for late 2009 in which he plans to ride a manual push scooter from darwin

Vlastik at the end of his amazing journey!

National Staff @ National Bandanna Day 2008, NSW

to Adelaide – 3200km in 80 days! vlastik is an inspiration to us all and by far our most outstanding fundraiser, what a legend!


our direct marketing program continued to go from strength to strength, increasing by 114% from 2007/08. direct marketing income includes regular giving, telemarketing and direct mail and makes up 39% of CanTeen’s overall fundraising income.

income from cash appeals, which form an important part of the direct marketing strategy, increased by 93%.

we launched a bequest program which is crucial to CanTeen’slong-termfinancialviability.Throughasurvey,we uncovered 137 bequest leads among our supporters. 14 of these leads have indicated that they have already left a bequest to CanTeen in their will. The direct marketing program is only successful because of the generous support of individuals in the community who contribute cash and regular monthly gifts to CanTeen.


The Can Do Family is our regular giving program allowing supporters to donate on a monthly basis via direct debit from their credit card or bank account.

Regular monthly gifts provide CanTeen with a sustainable incomestreamthatgivesusconfidencetocommittolong-term planning. They are a cost-effective way for donors to provide their support for CanTeen programs and services.

Can Do Family members are among our most valued supporters and in the past year alone the program increased by 23% to over $1.4m. This program remains a key priority for CanTeen’s future growth.

Fundraising Gala Dinner 2008

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24 – CanTeen Annual Report 2009 CanTeen Annual Report 2009 – 25



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2009 FinanCial summaryin The 2008/09 yeAR, CAnTeen ConTinued To inCReAse The invesTmenT in ouR memBeRs And pRogRAms, wiTh gRowTh in BoTh The QuAnTiTy oF pRogRAms held And The numBeR oF memBeRs ATTending.

A record 673 members joined CanTeen during the year, building on the strong growth in new membership numbers from the previous years. At the same time we have produced new resources for members, and grown ourprogramandresearchstaffing.Wealsobegantoimplement our advocacy strategy.

As a result of these investments, our total expenditure on programs, transport and staff increased by 17% from the previous year.

Funding this programs and services cost growth on top ofsignificantrisesinpreviousyearswasachallengeinthe context of the global economic challenges that arose duringthe2008/09financialyear.

Wesawsignificantfallsinunsoliciteddonationincome(down about $300k or 31%), fundraising, partnerships and events income (down $340k or 14%) and national

Bandanna day income (down $240k or 9%).

These shortfalls were offset by the continued growth in our regular giving program (direct marketing was up by about $380k or 30%) and a strong year for bequest giving (over $1m received).

Anticipating the reductions in some income categories, we were able to reduce our total fundraising expenditure (including national Bandanna day, telemarketing and other fundraising costs) by 4%. with small increases in officeandothercosts,ourtotalexpenditureincreasedby9% in the year.

with this combination of programs investments, some fundraising cost savings and continued support from our regular givers and bequestors in particular, we were able to achieve a small surplus ($84k) for the year, which was our budgeted aim.


2009 2008 2009 2008 $ $ % %

Total cost of national Bandanna Day / 848,254 1,120,649 35.9% 43.1%

Gross income from national Bandanna Day 2,360,992 2,602,945

Total cost of telemarketing / 1,734,176 1,718,316 62.5% 61.2%

Gross income from telemarketing 2,772,807 2,806,372

Total cost of other fundraising / 615,800 495,999 12.9% 9.7%

Gross income from other fundraising 4,781,527 5,128,308

Total cost of fundraising / 3,198,230 3,335,009 32.3% 31.6%

Gross income from fundraising 9,915,326 10,537,624

legislation requires fundraising ratios to be printed in Annual Reports for not-for-profitorganisations.Thefollowingratios are based on those printed in CanTeen’scompletefinancialstatements.The guidelines suggest that the cost of fundraising, excluding merchandising activities like national Bandanna day should not exceed 40% of income generated.

2004/05 2005/06 2006/07 2007/08 2008/09

income ($000)



11,164 11,354

2004/05 2005/06 2006/07 2007/08 2008/09

Total Expenses ($000)





2004/05 2005/06 2006/07 2007/08 2008/09

net Assets at year end ($000)



5.786 5,869

fuNdrAISING hIGhLIGhTS• Continued growth of direct marketing income

(predominantly the CanDo Family regular giving program) of $384k (30%)

• An exceptional year in bequest giving where income grew by 250% over the prior year, more than offsetting falls in unsolicited donations and other fundraising

• A fall in national Bandanna day income of $242k (9%), offset by reductions in national Bandanna day expenditure ($272k).

• Telemarketing income held steady in spite of the economic situation.

exPeNdITure SummAry• expenditure on programs, member services, transport andstaffingroseby17%intheyear,withacorresponding with the growth in member attendance and events held

• we kept the cost of fundraising under control with an overall reduction of $137k (4%) in outlays for telemarketing, national Bandanna day and other fundraising.

• Wesawmoderateincreasesinoffice&occupancycosts(9%)duringtheyear–itwasthefirstfullyearwith10officesoperational.

26 – CanTeen Annual Report 2009 CanTeen Annual Report 2009 – 27


“At first I thought, if I join CanTeen it will be a reminder that all this happened, and who wants all that shoved in their face every day? But once I finished treatment I came to the realisation that it’s not completely over and it’s actually going to be part of my life forever from now on; so I might as well get in contact with some people who will understand, and who can relate to everything that I’ve gone through and everything that might happen in the future…”

Bianca, Patient Member

Meet Bianca, she was diagnosed with cancer when she was 21 yrs old

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28 – CanTeen Annual Report 2009 CanTeen Annual Report 2009 – 29


CHAnGE in HOw wE GrEw Our FinAnCiAl rESOurCES in 2008/09

2009 2008 Changenational Bandanna Day 2,360,992 2,602,945 -9%Telemarketing 2,772,807 2,806,372 -1%Direct Marketing (incl Can Do Family) 1,661,760 1,277,397 30%Fundraising, Partnerships and Events 2,129,081 2,471,879 -14%Donations 892,834 1,286,294 -31%Bequests 1,040,781 296,331 251%Merchandise 97,852 92,738 6%Other revenues 397,563 329,996 20%

Total 11,353,670 11,163,951 2%

CHAnGE in HOw wE APPliED Our FinAnCiAl rESOurCES in 2008/09

2009 2008 ChangeProgram/Member expenses 1,562,550 1,465,914 7%Transport expenses 375,362 348,282 8%nBD expenses 848,254 1,120,649 -24%Telemarketing expenses 1,734,176 1,718,361 1%Other fundraising expenses 615,800 495,999 24%Personnel expenses 4,546,162 3,709,704 23%Office & occupancy expenses 915,039 839,007 9%Other expenses 672,491 628,642 7%

Total 11,269,834 10,326,558 9%

Merchandise 0.9%

national Bandanna Day 20.8%

Telemarketing 24.4%

Direct Marketing (incl Can Do Family) 14.6%

Fundraising, Partnerships and Events 18.8%

Donations 7.9%

wHErE wE OBTAinED Our FinAnCiAl rESOurCES in 2008/09

Other revenues 1.9%

Bequests 9.2%

Other expenses 6%

Personnel expenses 40.3

Telemarketing expenses 15.4

Program/Member expenses 13.9

Office and occupancy expenses 8.1%

Other Fundraising expenses 5.5%

Transport expenses 3.3%

HOw wE APPliED Our FinAnCiAl rESOurCES in 2008/09

nBD expenses 7.5%

2009 FinanCial summary CONTINued



2009 2008revenue $ $

national Bandanna Day income 2,360,992 2,602,945Telemarketing 2,772,807 3,302,755Donations 892,834 1,236,638Fundraising & Sponsorships 1,899,116 1,547,113Bequests 1,040,781 296,331Direct Marketing 1,661,760 1,277,397Grant income 229,965 168,041Merchandise 97,852 92,738

revenues from core charitable activities 10,956,108 10,833,955Other revenues from ordinary activities 397,563 329,996 Total operating revenues 11,353,670 11,163,951

Expenses Programs/Member expenses (1,562,550) (1,465,914)Transport expenses (375,362) (348,282)Fundraising expenses (3,198,230) (3,335,009)Personnel expenses (4,546,162) (3,709,704)Occupancy expenses (372,659) (347,898)Office expenses (542,380) (491,109)Other expenses from ordinary activities (672,491) (628,642)

Total operating expenditure (11,269,834) (10,326,558) Operating surplus / (deficit) 83,837 837,394 retained surplus brought forward 5,785,518 4,948,124 retained surplus carried forward 5,869,354 5,785,518

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30 – CanTeen Annual Report 2009


2009 FinanCial summary CONTINued


2009 2008revenue $ $

Cash at bank 5,305,187 5,074,312Other current assets 630,837 792,942inventory 316,393 338,522

Total current assets 6,252,417 6,205,776

Property, plant & equipment 493,337 643,007intangible assets 34,670

Total non-current assets 493,337 677,677

Total assets 6,745,754 6,883,453 Trade and other payables 876,400 1,097,935

Total liabilities 876,400 1,097,935

net Assets 5,869,354 5,785,518

represented by:

Members’ funds – retained surplus 5,869,354 5,785,518


2009 2008 $ $

receipts from donations, grant income and other sources 11,158,393 10,870,660Payments to suppliers and employees (11,114,113) (9,442,320)Other operating cash flows 342,706 213,072

Net operating cash flows 386,986 1,641,412

Purchase of plant and equipment (166,796) (187,868)Purchase of software (73,679) (99,458)Proceeds from sale of plant and equpiment 84,365

Net investing cash flows (156,110) (287,326)

net increase / (decrease) in cash held 230,875 1,354,086

Cash at the beginning of the financial year 5,074,312 3,720,226

Cash at the end of the financial year 5,305,187 5,074,312

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CANTeeN NATIONAL OffICe lvl 6, 235 ClARenCe sT, sydney nsw 2000 Tel: 1800 226 833