Annual Report 2020 & 2021

CROSS PHOTOGRAPHY

Annual Report 2020 & 2021

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Message from our Executive DirectorTHIS ANNUAL REPORT IS UNUSUAL FOR US IN THAT IT SUMMARIZES ACTIVITIES AND ACCOMPLISHMENTS OVER TWO FISCAL YEARS RATHER THAN ONE.

While the housing issues and challenges we dealt with in the first fiscal year were significant and are present today, they took on a new dimension as we began the second fiscal year and the onset of a pandemic.

At that time, we were in the middle of affordable housing construc-tion projects that needed to continue, educating and counseling home buyers who had been working hard to realize their dream of home purchase, and collaborating with residents and other partners on neighborhood issues and needs. Then we began receiving news of hardship by tenants and area homeowners due to unexpected job losses and wages, which deepened as the pandemic took hold. At times it felt like the sky was falling.

The pandemic has called upon our entire organization—staff and leadership—to adapt in ways we never envisioned a few months prior. Everything needed to be altered—how construction continued; how education and counseling were delivered; how we interacted with families who needed safe, reliable housing more than ever. And we continued to do what we do—seek ways to provide quality housing opportunities for New Hampshire families.

This pandemic has exacerbated New Hampshire’s already challenged housing market. Construction costs are at an all-time high; the cost to purchase a home has sky-rocketed to the point of detriment for the first-time homebuyer; and apartment vacancy rates are .6%, which means that our housing supply is practically non-existent. The only silver lining associated with this economic crisis is that more attention is being focused on housing affordability and supply issues in the media, among businesses, and government leaders. The need for our service has grown tenfold in this two-year window.

We pause to say thank you for the generosity extended to NeighborWorks® Southern New Hampshire over a very challenging period of time, which has come in many ways and forms and resulted in accomplishments seen on these pages. It helped to sustain our spirit during difficult times and reinforce our steadfast focus of creating housing that is so needed by New Hampshire families. This resolve is shared by the commitment of our volunteer leadership, including our Board of Directors, Trustees, Committees, as well as our staff.

We say thank you, thank you, thank you!

Most Gratefully,

Robert Tourigny Executive Director

“The pandemic has called upon our entire organization—staff and leadership—to adapt in ways we never envisioned a few months prior. Everything needed to be altered—how construction contin-ued; how education and counseling were delivered; how we interacted with families who needed safe, reliable housing more than ever.”

A Fresh Start for a Center City Eyesore FRESH FRUITS AND VEGETABLES BECOME A SHORT STROLL AWAY FOR RESIDENTS OF THE CENTER CITY NEIGHBORHOOD.

The empty, run down brick building at 150 Spruce Street had long been a problem in Manchester’s Center City neighborhood, a magnet for prostitution, gambling, and other illicit behavior. NeighborWorks® Southern New Hampshire tried to purchase the property many times; however, we failed in those initial attempts due to tax and legal encumbrances, complicated by the owner’s health situation.

When the City of Manchester seized the opportunity to auction it to recover back taxes, our Board of Directors authorized purchase and we took ownership of the building in May 2019 at a $100,000 purchase price.

“We didn’t know yet what we wanted the building to be, but we definitely knew that we didn’t want it sold and turned into a vape shop or something even less positive for the neighborhood,” says Robert Tourigny.

Discussions began with the Organization for Refugee and Immigrant Success (ORIS) who had been seeking a location where immigrant farmers associated with their Fresh Start Farms program can aggregate, store, and distribute their fresh fruits and vegetables grown at various locations in the state.

Several months later we transformed the building to accommodate fresh food preparation and storage needs. The building’s interior was gutted and redeveloped to meet specifications for mobile fresh food market operations. A commercial kitchen and associated elements, including walk-in refrigeration, commercial chest freezers, food preparation and handwashing sinks, stainless steel counters and tables, commercial flooring, food storage areas, and a food loading and unloading area, were installed, along with new windows and doors, plumbing, and electrical throughout the building.

The front façade of the building lining the sidewalk entrance brings bright light in with large new windows and market space that includes tables and chairs offering opportunity for relaxed conversation. A colorful mural celebrating the diversity of the neighborhood was painted on the back of the building, which abuts a heavily accessed alleyway.

We envision ORIS to be in position soon to purchase the building, but we are content for now to own the commercial space. For the first time in a very long time, fresh fruits and vegetables are a short stroll away in the neighborhood. 150 Spruce Street has been transformed and is now a positive asset to the neighborhood.

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“We didn’t know yet what we wanted the building to be, but we definitely knew that we didn’t want it sold and turned into a vape shop or something even less positive for the neighborhood,” says Robert Tourigny.

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Overcoming obstacles IN A CHALLENGING HOUSING MARKET.

Jamie and Amanda Hudon are an example of overcoming obstacles in a challenging housing market. Throw in a pandemic and their homeownership success becomes even more pronounced.

The Hudon family, which includes four young children, were renting a single-fami-ly home in Laconia. The monthly rental amount was covering the landlord’s mortgage, and they were handling upkeep on the house too. When the landlord increased the rent, they knew they would be paying more in monthly rent than a monthly mortgage payment. It was time to own a home of their own.

Fortunately, the Hudons were strong savers and careful spenders. After reviewing them for potential mortgage options, it was apparent to their loan officer, Denise Hubbard of Meredith Village Savings Bank, that their best option was likely the USDA-Rural Development (RD) Section 502 Direct Loan Program. The program provides affordable housing loans at 100% financing to eligible income qualified applicants who wish to obtain modest housing in rural areas. Also, borrowers may be eligible for payment subsidies that reduce their effective interest rate and their monthly mortgage payment.

As one of HOMEteam’s knowledgeable and dedicated volunteers, Denise knew that in addition to providing quality homebuyer and financial wellness educational pro-grams, our team of HUD certified housing counselors also serve as certified loan application packagers for the Section 502 Direct Loan Program. We are able to help determine if the program is a good fit for a prospective homebuyer, assemble and submit a complete application package, and help a buyer navigate the home purchase process.

The first step for the Hudons was to complete a HOMEteam First-Time Homebuyer seminar. Upon completion, they were assigned to work with one of our counselors to review their current financial situation and options to develop a personal action plan to reach their goal of home-ownership. Housing counselor Dick Patterson determined they would be eligible for the USDA-RD 502 Direct Loan Program. He assisted with submitting their application, and after a short wait they received a certificate of eligibility from USDA-RD. Amanda and Jamie were now able to work with a realtor to search for a new home.

But then the unexpected happened —COVID-19. Jamie was furloughed from his job detailing cars at a local auto company and Amanda’s hours in the food industry were reduced. “We work in industries so significantly affected by the pandemic,” says Jamie. “I never thought that the used car inventory would be so depleted due to demand,” he continues. The Hudons remained positive, and their jobs resumed after a few months. Their eligibility was restored with USDA-RD, and they resumed house hunting.

Their determination led to their successful bid on a home in Laconia that required var-ious repairs in order to meet the standards for USDA-RD financing. The seller, however, was reluctant to do the necessary repairs. With input from their team of experts, an arrangement acceptable to the Hudons, the seller, and USDA-RD was reached.

The Hudons ended a turbulent year on a positive note, moving their family into their very own home in December 2020.

HOMEteam Impact Fiscal Year 2021

▶ 283 INDIVIDUALS EDUCATED

▶ 207 HOUSEHOLDS COUNSELED

▶ 61 HOMES PURCHASED

▶ $112,100 PROVIDED IN DOWN PAYMENT ASSISTANCE LOANS TO 12 FAMILIES

Due to the pandemic, all homeownership and financial wellness education and one-on-one counseling was transitioned from in-person to on-line and virtual formats beginning in March 2020. Demand remained strong throughout the year.

“Thank you so much! I did not know exactly what to expect in the course material before signing up for the course. . . it was beyond my expectations. AND, I am hoping that I will be able to find and purchase my home. I am looking forward to meeting with my Home Buying Counselor and working with that person. Thanks again!”

“We really enjoyed the course. I am thankful this is available during the uncertainty with COVID-19!”

The Hudons ended a turbulent year on a positive note, moving their family into their very own home in December 2020.

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Rental Assistance Relief FundA CUSHION FOR WHEN THE UNEXPECTED OCCURS

With 30% of our tenant population employed in business sectors impacted most severely by the pandemic, specifically restaurants, retail, and other service-related businesses, NeighborWorks® Southern New Hampshire was faced with the possibility of catastrophic rental delinquency that threatened the well-being of tenant families and also the financial stability of our properties.

Yet we never wavered in our commitment to keep our tenants safely housed and help them navigate such an unforeseen time.

In the early days of the pandemic, we reached out to some of our strongest, longest funders who responded swiftly, generously, and sometimes unexpectedly, to the immediate need for support of our Rental Assistance Relief Fund, in order to bridge the gap in rental assistance that existed before the federal government’s appropria-tion for larger forms of aid became available and New Hampshire initiated its state-run program, which continues today.

Top of this list is the TD Charitable Foundation whose $250,000 Housing for Everyone Award included a $125,000 contribution to our rental relief fund; NeighborWorks® America’s $50,000 contribution, which was in addition to almost $400,000 in flexible operating and program support; a $40,000 contribution from the Bank of America Charitable Foundation; Eastern Bank Charitable Foundation’s $10,000 contribution, which was later supplemented by an unsolicited surprise $50,000 grant; and $25,000 from the Cogswell Benevolent Trust.

And there were numerous other gifts for which we are grateful, each one having a role in helping financially impacted tenants stay current on their rental obligation and ensuring the financial viability of our properties at a time when so many residents experienced financial hardship at the same time.

Our Rental Assistance Relief Fund has helped to ensure that tenants experiencing unexpected hardship due to health and economic emergencies precipitated by COVID-19 will not suffer a financial setback that they will have to “dig out from” years into the future.

Thank you for this critical support…TD Charitable FoundationNeighborWorks® AmericaBank of America Charitable FoundationCogswell Benevolent TrustEastern Bank Charitable FoundationHarvard Pilgrim Healthcare FoundationNew Hampshire Charitable FoundationBishop’s Charitable Assistance FundManchester Rotary ClubEversource Energy

and generous donations from individuals for rental relief. Caryl and Barry BrensingerNancy and Thomas BarrettCarolyn BenthienMatched gifts from the NH Charitable Foundation in response to individual donors giving through the NH Center for Nonprofits’ NH Gives event.

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TD Charitable Foundation Housing for Everyone Awards2020 WEST SIDE RENEWThis $125,000 award supported the redevelopment and preservation of properties in significant decline or in need of capital improvements associated with our West Side RENEW initiative, specifically the creation of four new units of affordable rental housing at 459 Granite Street in Manchester. West Side RENEW in its first and second phases will create or preserve a total of 14 units of affordable rental housing in a total of five buildings. It complements NeighborWorks® Southern New Hampshire’s overarching community building mission in this area of Manchester, which began in 2006 with the West Granite Revitalization Initiative that resulted in more than $5 million in investment over nine years to increase the homeownership rate, increase the number of affordable rental units, improve the quality of the housing stock and reduce neighborhood density.

2021 ENSURING TENANT FINANCIAL STABILITY DURING COVID-19NeighborWorks® Southern New Hampshire received our largest single foundation contribution in our history with a $250,000 grant award. With low income households among those least equipped to withstand the unexpected financial challenges created by the COVID-19 pandemic, the award from the Foundation is supporting our efforts to help tenants maintain financial stability during this difficult period, including helping tenants who have lost jobs or significant wages to keep current on their rental payment obligations and ensuring that tenant families have access to technology and resources so that their children are able to fully participate in remote educational offerings.

We are honored to have received these distinguished and significant awards. Thank you TD Charitable Foundation!

How Rental Relief Helped A Tenant and His Family Avoid Financial DisasterAS THE SOLE WAGE EARNER IN THE HOUSEHOLD WHO TYPICALLY WORKED 60 TO 70 HOURS PER WEEK, ONE TENANT’S CONTRACTION OF COVID-19 QUICKLY CREATED HARDSHIP FOR HIS FAMILY OF SIX PEOPLE.

He was hospitalized for two months with related complications and, as a result, was unable to continue meeting his monthly rental payments, ending up on our delinquency list. His family had never been late on a rental payment in over ten years.

Along with Stewart Property Management, our Tenant Services staff worked with the family, helping them complete an applica-tion for support from our Rental Assistance Relief Fund. Our staff continued to be in touch with the family, helping them get connected to other community resources so that other basic needs, such as food and healthcare, were provided.

The family was awarded $3,645 for payment of back rent upon completing a telephone counseling session with one of our HOMEteam financial wellness counselors. The counselor helped the tenant develop a plan to manage his finances during a very challenging period of time. He also received a $100 gift card from Market Basket through Granite United Way.

He was cleared by his physician to return to work for 25 hours per week, and our staff continued to work with him, connecting his family to other resources to help make up for the loss in wages so that the family’s basic needs continued to be met.

Contributions received for our Rental Relief Assistance Fund helped this tenant and his family who were experiencing unexpected financial hardship remain safely housed in our apartments, and helped us keep our rental properties financially strong.

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Creating New Affordable Rental Housing and Redeveloping Existing Rental HousingA KEY ELEMENT TO PROJECT SUCCESS IS COMPLETING CONSTRUCTION ON TIME AND WITHIN BUDGET.

When restrictions became necessary and mandated due to the COVID-19 pandemic, NeighborWorks® Southern New Hampshire was in the midst of construction of the Merrimack Townhomes in Merrimack and redevelopment of 150 Spruce Street in Manchester, as well as pre-development of 459 Granite Street in Manchester and 40 Pine Street in Nashua.

Additional safety protocols were swiftly implemented for everyone on job sites, including masks, social distancing, and hand sanitizer. Procedures adapted as necessary, such as implementation of virtual job meetings, shifts in work schedules due to delays in product deliveries, and virtual construction inspections. Despite these new challenges, construction continued, and new housing and revitalization were realized: a total of 49 new units of affordable rental housing in in Merrimack and Manchester was created; a previously blighted building in Manchester’s Center City was transformed and now is operated by the Organization for Refugee and Immigrant Success (ORIS) for their fresh food market; and a new two-family home on a previously empty, neglected lot in Nashua’s Tree Streets neighborhood was constructed and sold to an owner occupant.

THE MERRIMACK TOWNHOMESMerrimack ▶ $10.5 million development located at 5 Angelo Drive in Merrimack

▶ 45 townhouse style apartments in a total of 9 buildings

▶ Two and three-bedroom units with monthly rents ranging from $1,100 to $1,400 per month, with heat and hot water included

▶ 5 units earmarked for individuals or families currently earning no more than $33,300 in annual income

▶ Community room that primarily serves as an office for tenant service coordination

▶ Project financing was provided by New Hampshire Housing, HUD Housing Trust Fund, RBC Capital Markets, and Citizens Bank Commercial Banking, along with charitable support from the TD Charitable Foundation, Cogswell Benevolent Trust, and the Samuel P. Hunt Foundation

Architect: John S. Jordan Design Contractor: Gary Chicoine Construction Corp.

459 GRANITE STREETManchester

▶ Four new units of affordable rental housing in a previously blighted building on the West Side

▶ One and two-bedroom units with monthly rents ranging from $1,000 to $1,050 per month, with heat and hot water included

▶ Redevelopment of 459 Granite Street is part of our West Side RENEW Initiative to create new units of affordable rental housing and recondition three buildings located on Douglas Street on Manchester’s West Side

▶ West Side RENEW funders: City of Manchester, NH Community Development Finance Authority, TD Charitable Foundation, Brady Sullivan Properties, Eastern Bank, BankProv, Lavallee Brensinger Architects, Trivantus, Inc., Anonymous donor, Secured Network Services, Bar Harbor Bank & Trust, TFMoran, Inc., Cambridge Trust, and Gary Chicoine Construction Corporation

Architect: Matuszewski Architects Contractor: PIDCOR

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40 PINE STREET Nashua

Previously an empty lot at the intersection of Central and Pine Streets, this newly con-structed two-family home now occupies a cheery corner at the entrance to downtown Nashua from the end of the Broad Street Parkway. Each unit offers a total of 1,150 square feet of living space, with each floor containing 2-bedrooms, 1.5 baths, hardwood floors throughout, a living room and dining room combination, and a farmer’s porch in the front with trex decking. The kitchens include granite countertops, stainless steel appliances, and a mudroom in each unit with tile flooring. This project is part of our Nashua Tree Streets Revitalization Initiative to improve housing and increase owner occupancy in the neighborhood.

Nashua Tree Streets Revitalization Initiative funders: Merrimack County Savings Bank, Brady Sullivan Properties, Eastern Bank, Tulley Automotive Group, Belletetes, Inc., JCM Management Company, Inc., The Provident Bank, Camden National Bank, Gary Chicoine Construction Corporation, Anonymous donor, TFMoran, J.Lawrence Hall, Keller Williams Realty Metropolitan, Neighborhood Energy of New England, City of Nashua, Eversource, Liberty Utilities, NeighborWorks® America, New Hampshire Community Development Finance Authority, Cogswell Benevolent Trust, New Hampshire Charitable Foundation, New Hampshire Housing Finance Authority, Samuel P. Hunt Foundation, and The McIninch Foundation.

Architect: John S. Jordan Design Contractor: PIDCOR

38.5 WEST HOLLIS DEMOLITION Nashua

We took another step forward in improving housing stock in Nashua’s Tree Streets neighborhood with the demolition of 38.5 West Hollis Street, a blighted building on a major thoroughfare. Our plan is to construct up to six affordable rental apartments in the future at this location.

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Tenant Services & Neighborhood Engagement THE PANDEMIC RESTRUCTURED ACTIVITIES TO A VIRTUAL FORMAT, BUT OUR FOCUS OF CONNECTING TENANT FAMILIES AND CELEBRATING NEIGHBORHOOD PRIDE REMAINED STRONG.

Although the pandemic necessitated that our activities pivot primarily to a virtual format, our focus and purpose of connecting tenant families and celebrating neighborhood pride remained constant, strong, and collaborative.

▶ Delivered 313 food bags to a total of 59 tenant families through Granite United Way’s Fuel for Families program.

▶ Hosted monthly virtual family tenant socials that encouraged camaraderie through theme-focused activities, such as gingerbread house making, painting, scavenger hunt, chocolate sampling, bingo and other games, and garden pot planting.

▶ Participants presented and organized a project to provide hygiene kits for the homeless.

▶ Organized community gardening for tenants of Londonderry, Hooksett, and Amherst properties who prepped garden boxes for spring planting of fruits and vegetables.

▶ Hosted a Center City neighborhood clean-up on Civil Rights Day.

▶ Distributed child-size masks and hand sanitizer to Nashua tenants and other residents thanks to the United Way of Greater Nashua.

▶ Partnered with the Salvation Army, Nashua PAL, Nashua Soup Kitchen and Shelter, Nashua Covenant Church, and Little Elves NH to distribute gifts at Christmas.

▶ Distributed Thanksgiving gift baskets from Nashua PAL to 20 tenant families.

▶ Collaborated with students from The Chandler Center at Southern New Hampshire University who provided educational video tutorials for kids and teens. SNHU students also hosted a pumpkin carving activity.

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▶ Hosted a COVID-19 clinic for the Manchester Health Department and Manchester Fire Department at the RENEW Community Room on Union Street, which took place for the public in the Hope Tabernacle parking lot.

▶ Engaged residents in theme-based pride of place activities, such as Halloween and Independence Day door decorating contests.

▶ With support from DCU for Kids, FEEDNH.org-Great NH Restaurants’ Charitable Trust, Ella F. Anderson Trust, Queen City Rotary Club, and Bob’s Discount Furniture Charitable Foundation, distributed themed-focused summer fun bags to tenant families and provided summer camp scholarships for kids and teens.

▶ A partnership with neighborhood businesses and local artists to create vibrant artwork on buildings in Manchester’s Center City, the Manchester Murals Project has resulted in the creation of a total of eleven murals at seven locations: 150 Spruce Street; the alley behind 198-200 Central Street; wall facing Cedar Street South (back) at 342 Union Street; corner of Union and Central Streets at 414 Union Street; 242-244 Cedar Street, found on the back of Spruce Street South (back); 334 Union Street at the corner of Union and Auburn Streets; and Hope Tabernacle at 222 Cedar Street, found on Spruce Street back. An additional mural is currently in production at an eighth location, Seven Days Market at 360 Union Street.

▶ Celebrated the Manchester Murals Project with a socially distanced, tour on your own event during NeighborWorks® Week 2020.

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FinancialsMANCHESTER NEIGHBORHOOD HOUSING SERVICES, INC. D/B/A NEIGHBORWORKS® SOUTHERN NEW HAMPSHIRE AND AFFILIATES

Consolidated Statements of Financial Position March 31, 2021 and 2020

2021 2020

ASSETSCurrent assets Cash and cash equivalents $ 1,530,920 $ 1,885,579 Contributions receivable 566,768 556,502 Current portion of developer fees receivable, net 699,006 472,498 Current portion of loans receivable, net 23,000 77,000 Other current assets 127,508 126,921

Total current assets 2,947,202 3,118,500

Assets whose use is limited 2,598,846 2,107,000Restricted deposits 2,243,702 1,421,882Developer fee receivable, net of current portion and valuation allowance 17,980 17,988Loans receivable, net of current portion and valuation allowance 1,425,195 1,577,789Property and equipment, net 10,713,526 8,107,939Investment properties 629,511 399,180Other assets 66,758 404,024

Total assets $ 20,642,720 $ 17,154,302

LIABILITIES AND NET ASSETSCurrent liabilities Current portion of notes payable $ 77,844 $ 50,693 Line of credit - 91,545 Accounts payable and accrued expenses 302,297 268,257

Total current liabilities 380,141 410,495

Other liabilities Contractual advances 1,066,504 1,120,079 Notes payable, net of current portion 4,950,945 3,168,064 Contingent loans and advances 235,970 236,612

Total other liabilities 6,253,419 4,524,755

Total liabilities 6,633,560 4,935,250

Net assets Without donor restrictions 12,200,171 10,817,379 With donor restrictions 1,808,989 1,401,673

Total net assets 14,009,160 12,219,052

Total liabilities and net assets $ 20,642,720 $ 17,154,302

(AS RESTATED)

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FinancialsMANCHESTER NEIGHBORHOOD HOUSING SERVICES, INC. D/B/A NEIGHBORWORKS® SOUTHERN NEW HAMPSHIRE AND AFFILIATES

Consolidated Statement of Activities Year Ended March 31, 2021 (Comparative Totals Year Ended March 31, 2020)

Without Donor With Donor 2021 2020

Restrictions Restrictions Total Total

Revenue, gains and other support Corporate contributions $ 369,833 $ 110,000 $ 479,833 $ 154,850Foundation contributions 36,450 286,816 323,266 343,450Individual contributions 51,356 - 51,356 39,443Government contracts 28,856 - 28,856 25,611NeighborWorks® America grants 98,587 318,500 417,087 321,830Program service and developer fees 475,919 - 475,919 701,921Rental income 1,341,571 - 1,341,571 1,104,025Interest income 42,227 - 42,227 84,231Paycheck Protection Program (PPP) Funding 178,013 - 178,013 -Other 396,342 - 396,342 226,808Net assets released from

purpose restrictions 332,000 (332,000) - -

Total revenue, gains and other support 3,351,154 383,316 3,734,470 3,002,169

Operating expensesProgram expenses

Neighborhood development 994,386 - 994,386 811,188Home ownership 413,853 - 413,853 452,232Rental properties 1,191,620 - 1,191,620 1,038,599

Resource development 233,946 - 233,946 243,123General and administrative 126,437 - 126,437 116,608

Total operating expenses 2,960,242 - 2,960,242 2,661,750

Change in net assets from operations 390,912 383,316 774,228 340,419

Contributions and grants for long-term purposes - 24,000 24,000 446,000 Effect of consolidation of affiliates 991,880 - 991,880 -

Change in net assets 1,382,792 407,316 1,790,108 786,419 Net assets, beginning of the year 10,817,379 1,401,673 12,219,052 11,432,633

Net assets, end of the year $ 12,200,171 $ 1,808,989 $ 14,009,160 $ 12,219,052

The complete independent auditor’s report is available upon request.

(AS RESTATED)

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WE RECOGNIZE WITH GRATITUDE ON THE FOLLOWING PAGES THE INDIVIDUALS, FOUNDATIONS, CORPORATIONS, BUSINESSES, AND OTHER ENTITIES WHOSE GENEROUS FINANCIAL CONTRIBUTIONS AND VOLUNTEER INVOLVEMENT THIS PAST FISCAL YEAR HELPED US CONTINUE TO CARRY OUT OUR MISSION.

Donors / April 1, 2020 – March 31, 2021

DEVELOPER Anonymous BankProvBank of America Charitable FoundationBrady Sullivan PropertiesCentral Paper ProductsCitizens BankCitizens Bank FoundationCity of ManchesterCity of NashuaCogswell Benevolent TrustDobles FoundationEastern BankEastern Bank Charitable FoundationGranite United WayHarvard Pilgrim Health CareHarvard Pilgrim Health Care FoundationLavallee Brensinger Architects NeighborWorks® AmericaNew Hampshire Charitable Foundation New Hampshire Community

Development Finance AuthorityNew Hampshire HousingSantanderTD BankTD Charitable FoundationTrivantus, Inc. U. S. Department of Housing and

Urban DevelopmentWells Fargo Housing Foundation




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ARCHITECTBank of New HampshireBar Harbor Bank & TrustBarrette Family Fund

of the New Hampshire Charitable Foundation

Cambridge Trust DCU for Kids Digital Federal Credit UnionDiocese of Manchester,

Bishop’s Charitable Assistance Fund

Gary Chicoine Construction Corp. HarborOne FoundationManchester Rotary ClubMeredith Village Savings BankMerrimack County Savings BankMerrimack County Savings Bank

FoundationNBT BankNortheast Delta DentalSecured Network ServicesSheehan PhinneyTFMoran

David P. and Dorothy M. Goodwin Family Fund of the New Hampshire Charitable Foundation

David GrapponeGrandgeorge Family Fund


Greater Manchester/Nashua Board of Realtors

K4E CompanyRichard LombardiSusan Manchester, Esq., and

Bruce ManchesterMutual of AmericaOtis AtwellPeople’s United Community FoundationVenetia and Joseph B. ReillyRoedel Family Charitable Fund


Connie Roy-CzyzowskiSt. Mary’s BankStewart Property ManagementEllen and Robert TourignyUnited Way of Greater NashuaAnna and Kenneth Viscarello, Esq.Woodsville Guaranty Savings Bank

MASTER BUILDER Anagnost Investments Ella F. Anderson Trust, BNY Mellon,

N.A., TrusteeAnonymous Bank of AmericaBank of New HampshireNancy and Thomas BarrettBellwether Community Credit UnionBoyd & Boufford Insurance AgencyCaryl and Barry BrensingerDiane and Jay BrewsterDorothy Gould Cook

Memorial Fund of the New Hampshire Charitable Foundation

Craig, Deachman & AssociatesEmployees of Associated Grocers

of New England & Associated Grocers Supermarkets of the New Hampshire Charitable Foundation

Enterprise BankEversource Energy FoundationFamille Boufford Franklin Savings BankThomas GetzRhonda and Thomas GioiaJaye and Charlie Goodwin

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Donors / continued

APPRENTICE Amanda AkerlySandra AlmonteAnonymousScott BlakesleeRochelle and Justin Boufford Donna BriggsKatherine BrodskyErica and Will BrooksRob DapiceStephen Camann†

Greg Chakmakas, Esq.Amy ChapmanJulie ChizmasLinda and Judge Robert ColesDanielle CroweJennifer and Aaron CzyszRob DapiceW. John Deachman, Esq.Michael Dell OrfanoFran and Ike DittbennerSharon DriscollMaureen DwyerJuliana EadesLinda and Jim GallagherRay GirouxNicholas GolonJohn GreeneBarbara and Harry GuillemetteCarol and Peter HaeblerTanya HanniganDorothy HarrisesLaura HolguinBeth Jellison

CARPENTER Sophia AnnasAnonymousValerie AprilMary BartonNancy and Edward BrackettRichard M. BunkerMegan Carrier, Esq., and Tristan CarrierDylan CruessDiane Davidson and William WeidacherCecile and Sylvio Dupuis, O.D.Gordon GrecoKim Keegan and Paul WeathersMcDowell’s Auto Body, Inc.Paul McLaughlinClaira P. MonierClaire and Rich MosesNeighborhood Energy of New England Lori PiperCynthia and Joel StaveCarol Willoughby, Esq.Wood Family Fund


BUILDER Carolyn BenthienBerryDunnKristina and Jeff BouffordRegina and Thomas BreslawskiMichelle CaraccioEllie and David CochranCollege Bound MoversRaymond G. and Olga Cote

Family Fund of the New Hampshire Charitable Foundation

Robert Dastin, Esq.Federal Home Loan Bank of BostonFriends of ArtRobert GagneJ. Campbell Harvey and Elliott Berry, Esq.Charles P. KelseyEvan Kushner, Esq.Janel and Eric LeBlancLifetime Benefits GroupColleen Lyons, Esq. and John Dupre, Esq.Kim and Greg McCarthyMortgage Bankers & Brokers

Association of New HampshireQueen City Rotary Club Maureen and Dennis RyanUnitarian Universalist ChurchLacey and Ryan Tufts

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APPRENTICE Amanda AkerlySandra AlmonteAnonymousScott BlakesleeRochelle and Justin Boufford Donna BriggsKatherine BrodskyErica and Will BrooksRob DapiceStephen Camann†

Greg Chakmakas, Esq.Amy ChapmanJulie ChizmasLinda and Judge Robert ColesDanielle CroweJennifer and Aaron CzyszRob DapiceW. John Deachman, Esq.Michael Dell OrfanoFran and Ike DittbennerSharon DriscollMaureen DwyerJuliana EadesLinda and Jim GallagherRay GirouxNicholas GolonJohn GreeneBarbara and Harry GuillemetteCarol and Peter HaeblerTanya HanniganDorothy HarrisesLaura HolguinBeth Jellison

Stephanie JimenezJJ JohnsonLogan and Christopher JohnsonSoren JohnsonAnne KettererDebbie and Thomas KrebsVirginia LarkinFernande and Michael LopezAlice LoveLisa and Peter MarescoElissa MargolinAnn and William MarvinLisa MausolfKelsey and Trevor McCourtElizabeth Moore and

Mia-Joiner MooreKenneth NicosiaZachery PalmerMolly and Richard PattersonLynne Paul and Thomas GarnerTheresa PerkinsJeff RapsonEvelyn and Rev. John RiveraHon. Elizabeth RoppWayne RobinsonDavid SargentLaura and Richard SawyerKatharine Bogle Shields and

Michael ShieldsState Farm InsuranceDawn and Robert StanhopeJennifer Vadney and Carlos AgudeloKaren and Herb VadneyAnita Wolcott

IN MEMORIUMFamille Boufford in memory of Robbie Dastin

Lynne Paul and Thomas Garner in memory of Louise Latvis

Dawn and Robert Stanhope in memory of Felix Torres

Dorothy Harrises in memory of John Harrises

TO HONORAnn and Bill Marvin in honor of Robert Tourigny

Dawn and Robert Stanhope in honor of Jennifer Vadney

Maureen and Dennis Ryan in honor of Jennifer Vadney and in honor of the NeighborWorks® Southern New Hampshire staff

Hon. Elizabeth Ropp in honor of Senator Bernie Sanders

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Committee membersIn-kind or reduced fees

COMMITTEE MEMBERS

ASSET MANAGEMENTThomas Breslawski, ChairJustin BouffordDonna Briggs Gregory ChakmakasDawn MichaudLori PiperRyan Stewart

COMMUNITY SERVICESSandra Almonte, ChairNathan BastardoMiho BeanRey BritoArnold MikoloWillie MilesNahomy PalmaZachary PalmerAron Silvestre

AUDITConnie Roy-Czyzowski, ChairAndre BonteColleen Lyons, Esq.Claire MosesJ. Michael PerrellaMargaret Probish, Esq.David Sargent

CREDITBeth Jellison, ChairCourtney Creighton Thomas Garner Greg McCarthy Ben NilesCarol Willoughby, Esq.

FINANCEThomas Breslawski, Chair Thomas Garner Colleen Lyons, Esq.Connie Roy-CzyzowskiNicholas Villeneuve

IN-KIND OR REDUCED FEECarolyn BenthienBerryDunnBob’s Discount Furniture

Charitable Foundation, Inc.Amy ChapmanCross PhotographyDon Quijote RestaurantClaudia DufourEvolve Salon SystemsGranite United WayHope Tabernacle Manchester Police Department Matuszewski ArchitectsNashua Covenant ChurchNashua PALNH Center for Nonprofits New Hampshire Community

Development Finance AuthorityNortheast Delta DentalQueen City Rotary ClubSheehan Phinney Erika SnowPhilip SurraThe WallflowersUnited Way of Greater NashuaWeber Stave DesignWEDÜ

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CROSS PHOTOGRAPHY

Volunteers

PROJECT Eric LeBlanc, ChairSandra AlmonteJennifer CzyszRichard DuckoffNick GolonJohn GreeneAnne KettererMatt LabbeMichelle LaFlammeCourtney MooreJason RiversJames Vayo

PROGRAM OR EVENT VOLUNTEERSRick BlaisJeff BouffordDeb CurtainBryanna DevonshireThomas DionneJyl DittbennerClaudia DufourMaria EvelethDeb FunkKate KirkwoodKevin KoxkTamara MorrisErika SnowThe Chandler Center

at Southern New Hampshire University

PARTICIPATION LOAN POOL MEMBERSSt. Mary’s BankTD BankMembers First Credit UnionGranite State Credit UnionBellwether Community Credit UnionBank of New England Eastern Bank

We appreciate our supporters and volunteers. If we have misspelled or omitted your name, please accept our apologies and notify Michelle Caraccio at [email protected] or 603.626.4663.

RESOURCE DEVELOPMENTMegan Carrier, ChairJeff BouffordRon BouffordDavid GrapponePauline IkawaRichard LombardiGreg McCarthyKen ViscarelloAnita Wolcott

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CROSS PHOTOGRAPHY

Thomas Garner CHAIR, FISCAL YEAR 2020

WE RECOGNIZE WITH GRATITUDE THE SERVICE OF THOMAS GARNER WHO COMPLETED HIS INVOLVEMENT ON THE BOARD OF DIRECTORS IN MARCH 2020.

We appreciate Tom’s six years of dedicated service in a vital leadership role for our organization that included two, three-year terms, including his final two years as Chair of the Board of Directors. We are grateful that he continues in a major volunteer role as a member of our Finance Committee.

As a member of the Board of Directors, Tom brought knowledge and experience as a result of his career in the residential mortgage business with major financial institutions. Under Tom’s leadership, NeighborWorks® Southern New Hampshire made significant movement forward in beginning real estate development in Nashua’s Tree Streets neighborhood, and continued to forge partnerships for community building purposes.

“Tom’s leadership and commitment to our work has made a difference. He championed our strategic goals around governance and resource development, as well as our growth into Nashua. We are grateful for his Board service and appreciate his willingness to remain active with the organization through his committee involvement,” states Robert Tourigny.

Jennifer CzyszCHAIR, FISCAL YEAR 2021

GOVERNANCE: THESE PAST TWO YEARS HAVE INVOLVED REFLECTION, GROWTH, AND LASTING, ADAPTIVE CHANGE.

Pre-pandemic, the Board of Directors was selected to participate in NeighborWorks®

America’s Excellence in Governance program, which aims to help good, responsi-ble boards become excellent boards.

Excellence in Governance was a nearly two-year training program that taught and established new skills and effective gover-nance practices. It required Board members to actively engage in reviewing and changing our performance to strengthen how we operate and change the culture above the Board to be more inclusive and incorporate

the three modes of governance and twelve governance principles taught by the program. To do so, the program required participation in three weekend long training sessions with homework that spanned the course of the program. At its conclusion, the Board had not only established an action plan that sought to create transformative change but was well under way to implementing the plan’s principles: commitment to diversity, inclusion, and revitalization and focus on impact.

Early in the process we recognized that addressing our commitment to these three principles would be the primary focus. Simply put, we didn’t know one another around the table. We were a diverse group of professionals with various skills and knowledge, important to good governance, but conversation and effectiveness were hampered by our unfamiliarity with one another. The Board held a retreat focused on just that— understanding one another, our values, and becoming more informed about the commu-nities we serve.

One initial step in the action plan implementation process was to create a new Community Services Committee dedicated to connecting with residents of our communities and properties. This new committee included diverse representation and those most connected to serving our constituents. It ultimately became an important pipeline to filling vacant Board seats and meeting a desire for more diversity and community representation around the table.

The Board’s action plan centered upon ground work and self-assessment, implementation and action, and creating long term sustainability. The Board formed two subcommittees of itself, with all members participating, to focus on internal change and external engagement. A recent success of the program included a beginning-to-end Board led recruitment and onboarding process for new members, designed by committees. While the internal group focused on shaping the onboarding process, the external group led recruitment, interviews, and selection.

Although the Board of Directors has graduated from the Excellence in Governance program, it hasn’t ended. We truly became a new Board with renewed energy and commitment. Board members, through many hours of collaborative work initially in person and later by Zoom, got to know one another, strengthened our relationships, and supported each other in our collaborative efforts to create transformative change that will last for years to come.

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Board of Directors Trustees

Arthur Sullivan

Dean Christon

Sylvio Dupuis, O.D.

Claira Monier

Ron Boufford

Ellie Cochran

Matthew Kfoury

Joseph B. Reilly

Barry Brensinger

Robert Dastin, Esq.

Mike Lopez

Carolyn Benthien

Richard Bunker

Our Trustees are ambassadors for NeighborWorks® Southern New Hampshire, helping educate and inform others about the role and importance of affordable housing and neighborhood revitalization to all segments of our community. These individuals provide many forms of support to the organization.

ALL PHOTOGRAPHS ON PAGES 20 AND 21 BY CROSS PHOTOGRAPHY

Our Board of Directors provides oversight and fiduciary responsibility for NeighborWorks® Southern New Hampshire, ensuring that the organization is fulfilling its mission and being responsive to the needs of the community. These individuals provide many forms of support to the organization.

Beth JellisonFiscal Year 2020 & 2021

Megan Carrier, EsqFiscal Year 2020 & 2021

Eric LeBlancSecretary

Fiscal Year 2021

David GrapponeFiscal Year 2021

Thomas BreslawskiTreasurer

Fiscal Year 2020 & 2021

Jason RiversFiscal Year 2020 & 2021

Jennifer CzyszCHAIR, Fiscal Year 2021

VICE CHAIR, Fiscal Year 2020

Connie Roy-CzyzowskyFiscal Year 2020 & 2021

Thomas GarnerCHAIR

Fiscal Year 2020

OFFICERS

Sandra AlmonteVice Chair

Fiscal Year 2021

DIRECTORS

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Dennis Ryan

Staff

22

Diane Brewster Chief Operating

Officer

Paul McLaughlin Home Ownership

Director

Jennifer Vadney Neighborhood

Development Director

Michelle Caraccio Resource Development

Director

Robert Tourigny Executive Director

Erica Brooks Community Building

Manager

Logan Johnson Neighborhood Development

Project Manager

Amanda Akerly Finance Manager

Sharon Driscoll Staff Accountant

Richard Patterson Home Ownership

Counselor

Evelyn Rivera Home Ownership

Counselor

Tanya Hannigan Administrative Assistant

Danielle Crowe Tenant Services

Coordinator

JJ Johnson Tenant Services

Coordinator

Christina Darling Tenant Services

Coordinator

Cynthia Timmons Tenant Services

Coordinator

STAFF PHOTOGRAPHS BY CROSS PHOTOGRAPHY

Ways of givingFinancial support and involvement help to create affordable housing, fund programs, and improve neighborhoods.

THIS IS HOW YOU CAN SUPPORT NEIGHBORWORKS® SOUTHERN NEW HAMPSHIRE

Send a personal check or stock gift.

Use our secure website donate.nwsnh.org to make a contribution.

Include us in your will.

Make a memorial donation when a loved one or friend passes away.

Make a contribution in honor of a loved one or friend.

Encourage others to support us, including companies and businesses.

Become involved by volunteering for a program, activity, or committee.

Make a difference!For more information about giving or volunteer opportunities, please contact Michelle Caraccio, Resource Development Director, at 603.626.4663 ext.1300 or [email protected].

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NeighborWorks® Southern New Hampshire

enhances people’s lives and the community environment by providing access to quality

housing services, revitalizing neighborhoods, and supporting opportunities for

personal empowerment.

Design: Weber Stave Design, LLC

Photography: Cross Photography where noted

Other photography by NeighborWorks® Southern New Hampshire On the cover: Sampling of murals that are part of our Manchester Murals Project.

NeighborWorks® Southern New Hampshire is a 501©(3), non-profit organization. Financial contributions from individuals, foundations, corporations, businesses, and civic organizations are essential to our capacity to address housing and neighborhood revitalization needs.

P.O. Box 3968, Manchester, NH 03105 www.nwsnh.org | www.hometeamnh.org T: 603.626.4663

Annual Report 2020 & 2021

Documents

Transcript of Annual Report 2020 & 2021