COMMUNITY SERVICES AGENCY1090 EAST EIGHTH STREET RENO, NV 89512

PHONE: (775) 786-6023FAX: (775) 786-5743EMAIL: INFO@CSARENO.ORG

WWW.CSARENO.ORG

COMMUNITY SERVICES AGENCY A COMMUNITY ACTION AGENCY ANNUAL REPORT 2018 -2019

ANN

UAL

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ORT

201

8 - 2

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TABLE OF CONTENTS

EXECUTIVE MESSAGE .......................................................................... 3

ABOUT CSA ............................................................................................. 4

WHO WE SERVE ..................................................................................... 5

PROGRAMS AND SERVICES PROVIDED ............................................ 6

Early Childhood Education (ECE) Programs ............................................................................ 7

Workforce Development Programs ........................................................................................... 9

Income and Asset Building Services ....................................................................................... 10

Income Tax Preparation Program ........................................................................................... 10

Energy Programs ...................................................................................................................... 10

Housing Services ...................................................................................................................... 11

COMMUNITY ASSESSMENTS ............................................................. 12

2019 Community Assessment ................................................................................................. 12

2018 Head Start and Early Head Start Community Assessment ......................................... 13

FY 2019 FISCAL INFORMATION .......................................................... 14

SUCCESS STORIES ............................................................................. 15

CSA’S PROGRAM LOCATIONS ........................................................... 16

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I am pleased to present Community Services Agency’s (CSA) Annual Report and to share our accomplishments and vision for our future with you. This year, our work included a Community Assessment to assess the needs of the community which reinforced our understanding of the types of challenges our clients face on a daily basis, like making difficult choices between paying for rent, food, heat, clothing, transportation, or other necessities. We also completed development of a comprehensive Strategic Plan, taking into consideration the recent results of the 2019 Community Assessment. As a part of that process, CSA’s Board of Directors has identified the following agency priorities:

Þ Increase in affordable, full-day childcare Þ Increased early education opportunities Þ Affordable housing development Þ Enhanced employment opportunities for low-income

and under-employed northern Nevadans

In addition, we re-examined CSA’s mission and our guiding principles as we continue to serve the community, and the agency is pleased to present our refreshed mission statement: “To empower individuals and families to become self-sufficient through advocacy, results-based programs and community partnerships in northern Nevada.”

Program year 2018-2019 marked a significant change to our organization by not only increasing revenue by over $3 million but also transforming our focus to prioritize program evaluation and outcomes in order to delve deeper into the impact our programs are having on the lives of those we serve. We received a Victims of Crime Act (VOCA) grant to improve outcomes for victims of crime in rural and urban northern Nevada, held our first Annual National Night Out program, and had a welcome visit from United States Senator Catherine Cortez Masto.

We continue to look for ways to expand our footprint and services in order to fully meet the ever-changing needs of our customers and provide an increasingly diverse and well-rounded range of services. We thank our dedicated Board Members, the outstanding, hard-working CSA staff members and the hundreds of volunteers and supporters who do so much every day for CSA and our community. Leslie Colbrese Chief Executive Officer

To empower individuals and families to become self-

sufficient through advocacy, results-based programs and community partnerships in

northern Nevada.

Our Vision

Impacting lives today for a better community tomorrow.

EXECUTIVE MESSAGE

Our Mission

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Founded in 1965, Community Services Agency (CSA) is a private, nonprofit Community Action Agency (CAA) governed by a local, tripartite 12-15 member, volunteer Board of Directors consisting of representation from the public, private, and low-income sectors, ensuring the agency receives multiple perspectives regarding the causes and conditions of poverty. Board members contribute to the strategy and mission of the organization and collaborate on developing responses to local needs. Through incredible donations of their time, talents and treasures, board members help CSA change lives and build a better community. CSA is one of more than 1,000 CAAs throughout the United States established under the Economic Opportunity Act of 1964 to fight America’s War on Poverty. CAAs are unique because they involve the low-income population they serve in the planning, administering, and evaluating of its programs by reaching out to low-income people in the community, addressing their multiple needs through a comprehensive approach, developing partnerships with other community organizations, involving low-income clients in the agency’s operations, and administering a full range of coordinated programs designed to have a measurable impact on poverty.

For more than 50 years, CSA has been at the forefront of providing services to address the needs of the working poor, low-income residents of Washoe County and northern Nevada. CSA has initiated and developed numerous human services programs, economic development initiatives partnerships and education programs designed to improve the living conditions of low-income Nevadans and to assist them in removing barriers to self-sufficiency. These programs provide services to an average of 6,000 low-income individuals/families per year (those who earn income between 0-150% of the Federal Poverty Level, individuals with disabilities, and/or individuals who have been laid-off). At the same time CSA, through its nonprofit development arm, Community Services Agency Development Corporation (CSADC), has implemented various social enterprise ventures that fulfill its mission and provide funding flexibility, most recently, as a developer of affordable housing. CSADC has developed 26 complexes of affordable and senior housing over the past 36 years. CSA is recognized as a leading nonprofit on the cutting edge of human service delivery, dedicated to alleviating and eliminating poverty. Our primary goal is to be customer focused, which benefits the surrounding community.

ABOUT CSA

Board of Directors

Public Representative•Jerry Holloway – Chair•Suzanne Shepherd -

Secretary/Treasurer•Stanley C. Wilmoth

•Laura Conklin

Private Representative•Cort Christie

•William Bennett•Ken J. Stark

•James V. Smith•Garret D. Gordon

Low-Income•Jenalyn Monda

•Jessica De Laguna•Marcelina Trawick

•Valdo Renucci

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In 2019, CSA provided over 10,000 early childhood education and poverty-fighting services (see Page 6 for a list of services provided) to 4,357 unduplicated individuals/1,309 unduplicated households. We are grateful to the more than 874 volunteers, including Head Start parents, Board Members, and those that assist us with events, that provide more than 46,014 hours of volunteer service to our clients, many who have served with our organization for years.

The following data demonstrates characteristics of CSA clients in 2019 for whom demographic information was known/collected:

Two-Parent Household

31%

Single-Parent

Household -Male3%Single-Parent

Household -Female

42%

Single17%

Two Adults No Children2%

Other5%

HOUSEHOLD TYPE

38%

26%

30%

6%

LEVEL OF EDUCATIONHigh SchoolGraduate/GED

Less than a HighSchool Diploma/GED

Some Post-SecondaryEducation

2 or 4 Year CollegeDegree/Equivalent

60%17%

12%5%6%

LEVEL OF HOUSEHOLD INCOME

% of Federal Poverty Level

Up to 50%51% to 100%101% to 150%151% to 200%201% to 250%+

OTHER CHARACTERISTICS

•Individuals are Unemployed656

•Individuals do not have Health Insurance641

•Individuals have a Disability315

WHO WE SERVE

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Supportive Services

Unduplicated Customer Count EDU-Certification 43

EDU-GED Related Assistance 1 EDU-Tuition 8 GEN-Phone 1 HEA-Food 6 HSG-Rental Assistance 22 OTHER 36 TPT-Transportation 10-Ride Bus Pass

11

TPT-Transportation 31-Day Bus Pass

18

TPT-Transportation Car Repair

9

TPT-Transportation Gas Card 82 TRN-General 13 TRN-Supplies 36 WRK-Child Care 1 WRK-Equipment 8 WRK-Hygiene Products 1 WRK-Work Clothing 30 WRK-Work Required Documents

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Total Supportive Services 350

CSA fights the causes and conditions of poverty through numerous programs intended to improve the lives of individuals in our community. CSA strives to ensure that customers in any CSA program access all programs within the Agency for which they are eligible, and we refer to community partners for services as needed. The following data illustrates CSA’s impact within each of the following program areas in 2019:

• Early Childhood Education Programs • Workforce Development Programs • Income and Asset Building Services • Income Tax Preparation Program • Energy Programs • Housing Services

Services Unduplicated Customer Count Assessment 199 Follow-Up 76

File Transfer 80

Financial Empowerment

8

Intake 246

Job Interview 13 Job Referral 31

Job Search 43

Mock Interview 8 Monitoring 502

Parenting Classes 104 Resume / Cover Letter 59

Retention 126

Workshops 43 Nutrition 39

Health Insurance Renewal Assistance

1

Total Services 1,535

Early Childhood Education (Children-specific Health Services)

Immunizations 686 Dental Care by a Dentist 528 Mental Health Consultation

92

Mental Health Outside Referrals

75

IEP Diagnosed Children 84 Physical Exams 573 Body Mass Index (BMI) Service

637

Blood Pressure 652 Dental Screen 656 Hearing 657 Hemoglobin 575 Vision 659 Growth Monitoring 702 Fluoride Varnishing Program

634

Health Protocols (by Nurse)

36

Family Outcome Assessment -Baseline

872

Crock Pot Cooking Class 29 Total ECE Services 8,147

Services Provided 2018-2019

PROGRAMS AND SERVICES PROVIDED

60

614

44198517551108

763

INDIVIDUALS SERVED BY PROGRAM

Early Head Start Head StartPre-K WorkforceYouth Build NevadaWorks - OSYNevadaWorks - DW WeatherizationTax Preparation

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Early Childhood Education (ECE) Programs CSA’s Head Start and Early Head Start programs provide comprehensive child development and family engagement services to low-income children, including those with special needs, from birth to age 5 and their

families. In addition to CSA’s Head Start and Early Head Start programs, the Agency operates a State Pre-K program. Funded enrollment from 9/4/18 – 6/21/19 included 614 Head Start and 44 Pre-K and children. We served 60 Early Head Start during that same period. Services provided in these programs include a developmentally appropriate education, social/emotional interventions appropriate to the child’s age; medical, dental and mental health care; and we ensure that enrolled children receive adequate nutrition. In 2018-19, CSA’s Head Start Health Services provided more than 8,147 of these services (see Page 7 for a list of ECE services provided). In addition, programs emphasize parental involvement through home visits, parent leadership councils, and social events, supporting and strengthening parent-child relationships and engaging families around their child’s education and development. Parents and families are also supported in achieving their own goals, including housing stability, continuing education, and financial security.

41%

8%8%4%

27%

12%

ELIGIBILITY INCOME BY CHILD HEAD START 2018-2019

Low Income (0-100%of Poverty)101-130% of Poverty

10% Over Income

Foster Child

Homeless

Public Assistance

CSA ECE Programs

Early Head Start Care for infants and toddlers ages 0-3. Serves families up to 100% of poverty and/or children with disabilities.

Head Start Preschool for children ages 3-5. Serves families up to 100% of poverty and/or children with disabilities.

State Pre-K Preschool for children ages 4-6. Serves families up to 200% of poverty.

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ECE programs ensure that our community’s most vulnerable children receive the care and education necessary to meet developmental milestones necessary to enter kindergarten. Teachers facilitate individualized learning to promote children’s readiness for school. The Office of Head Start (OHS) defines school readiness as “children ready for school, families ready to support their children’s learning, and schools ready for the children who enter their doors.” School readiness is measured by the skills set out in the five central domains of the Head Start Early Learning Outcomes Framework (ELOF), which is grounded in comprehensive research around what children should know and be able to do during their early years.

As a quality-focused program, CSA focuses on advancing the training of teachers. CSA Head Start has 25 teachers and 15 teacher assistants, 100% of whom have degrees. CSA’s Head Start scored higher than the National Average in all three domains of the Pre-K Classroom Assessment® (CLASS®), an assessment tool that looks at 3 domains: Emotional Support, Classroom Organization, and Instructional Support.

Early

Childhood Education Program

Highlights 2018-2019

« 3 out of 3 sites have received a 5 star rating from QRIS « CSA was awarded a second EHS grant and have increased our EHS

services for children by 74. « CSA has expanded our service area and is now serving children and

families in Carson City. « We had a therapist at our Vassar location that provided play therapy

services on site to children. « CSA was awarded Health and Safety money of $200,000 and upgraded

playgrounds at 4 of our Head Start locations. « CSA was again awarded Pre-K funds and are continuing 80 blended slots.

Head Start Early Learning Outcomes Framework – Five Central Domains

6.76.2

3.9

6.1 5.8

3.0

0.01.02.03.04.05.06.07.0

EmotionalSupport

ClassroomOrganization

InstructionalSupport

Overall CLASS Scores

CSA National

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Workforce Development Programs CSA is a leading Workforce Development provider in northern Nevada with high levels of individualized service delivery for customers with multiple barriers to employment. CSA’s workforce mission is to address barriers to employment and work with customers to help them identify their strengths and weaknesses, as well as guide them in choosing careers in the sectors with the most potential for employment. CSA offers a variety of NO COST Workforce Development assistance services to individuals who meet program guidelines. Career assistance services are designed to help individuals find employment as well as improve upon skills to obtain and maintain employment, including resume and cover letter development, soft skills development, career assessments and job coaching, vocational training, work experience, and job placement. Year after year, CSA has expanded its workforce programs adding value and increasing the number of job seekers and is now providing more than $1.5 million in resources into upskilling northern Nevada workers. Our employer partnerships are diverse and long standing, and we have a wide variety of work experience and employment opportunities that meet the career goals of the individual as well as a tremendous focus on the major industries of today and the future. Additionally, CSA uses other grant funds and agency resources to wrap clients with supportive services and opportunities, including Income and Asset Building Services, access to our Head Start and Early Head Start program and weatherization, for example. Workforce programs include: Þ Keys to Success Dislocated Worker Program

assists dislocated workers in finding employment through training, job placement and supportive services.

Þ CareerLink Youth Out-of-School Program provides young adults, ages 18-24, with training, work experience, and supportive services to increase employability.

Þ YouthBuild Follow-Up Program engages graduates of the Children’s Cabinet Washoe YouthBuild program with follow-up services to support credential attainment, job placement, and/or education enrollment.

Workforce Development

Program Highlights 2018-2019

¨ 462 workforce program enrollments in PY2019 (includes dual-enrollments); 122 unique customers were enrolled in Dislocated Worker (DW) and Youth Out-of-School (YOS) programs.

• 250 hours of financial coaching provided; • 152 hours of soft skills workshops delivered • 154 resumes developed

¨ 52 new YouthBuild enrollments in PY2019. ¨ Provided $133,650 in occupational skills and job training for DW and YOS customers. ¨ Strengthened relationships with community service provider partners such as Step 2, Eddy House,

My Journey Home, and Sparks Job Connect. ¨ Provided $147,386 in work experience wage subsidies. Enrolled customers completed more than

10,000 work experience hours with 20 local employers at an average wage of $12.53. ¨ Partnerships with the Children’s Cabinet and Eddy House have allowed us to do more cross

referrals to other WIOA partners and better leverage resources to best serve our customers, while also informing potential program participants of the benefits of CSA’s programs.

47

29

33

24

75

55

46

17

0 25 50 75 100 125

Clients Served

Enrolled Clients

Exited/Closed Clients

Employment Entered intoEmployNV

WORKFORCE DEVELOPMENT PROGRAM

DISLOCATED WORKERS AND YOUTH SERVED PY19

Dislocated Worker Youth

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Income and Asset Building Services CSA offers Income and Asset Building Services for clients in our Workforce Development Programs. Specific services provided during 2018-2019 are listed below:

Income and Asset Building Services Unduplicated Individuals Served

Training and Counseling Services

Financial Management Programs (including budgeting, credit management, credit repair, credit counseling, etc.)

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Benefit Coordination and Advocacy

Child Support Payments 23 Health Insurance 1320 Social Security/SSI Payments 144 Veteran's Benefits 1 TANF Benefits 63 SNAP Benefits 481

Income Tax Preparation Program In collaboration with community volunteers and student volunteers from the University of Nevada, Reno (UNR) College of Business Administration, CSA provides free tax preparation services to income-eligible families on an annual basis at the Volunteer Income Tax Assistance (VITA) program site operated by CSA.

Energy Programs CSA’s Energy Programs provide energy-efficient and rehabilitation improvements free of charge to eligible low-income families - particularly the elderly, people with disabilities and children - to help decrease utility bills and energy costs and increase home comfort by improving their homes energy efficiency while ensuring their health and safety. Weatherization staff maintains the appropriate certifications and licenses, including Building Analyst Professional, Quality Control Inspector, and the new designation this year, Energy Auditor. CSA/CSADC is in the process of obtaining our Weatherization contractor license to increase assistance to those in need.

Income Tax Preparation

Program Highlights 2018-2019

¨ Trained tax preparation volunteers (26 community volunteers, including site coordinators, and 13 student volunteers from UNR) provided 1,151 on-site hours, completing 801 total returns for low-income families.

¨ Average Income of Taxpayers was $29,200. ¨ Taxpayers received $355,000 in Earned Income Tax Credit (EITC), an

average of about $2,115 for those that qualify. ¨ Child Tax Credit + Additional Child Tax Credit was approximately $426,000. ¨ Education Credits was approximately $49,000 ¨ Total refunds minus balances due was approximately $1,160,000 ¨ Average refund was approximately $2,083.

Energy

Program Highlights 2018-2019

¨ Total homes Weatherized: 71 (DEAL and EAP excluded) ¨ Average Cost per Weatherized Home: $8,821.15 ¨ 74.7% of households were occupied by residents aged 65 or older. ¨ 15.5% of households were occupied by families with children aged 6 and

under. ¨ 49.3% of households were occupied by disabled individuals.

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Housing Services CSA’s development arm, CSADC, offers affordable housing for low-income community members at the multiple properties throughout the community.

Arbor Cove at Virginia Lake (Seniors)

66-unit, low-income senior housing project

Carriage Stone Senior Apartments 84 units built to fill a gap in senior-oriented affordable housing near downtown Reno

Grace Senior Apartments 55 units for low-income seniors located in Sparks

Terracina Reno Apartments 142 quality housing for area residents

Willows at Senior Apartments 39 apartments for seniors

Austin Crest Apartments 268-unit moderate-income luxury housing complex that is a Section 42/Washoe County HOME Funds funded program

City Hall Senior Apartments 42 units for low-income seniors, located in Sparks

River Place Senior Apartment Homes

55 units for low-income seniors located in Reno

Vintage Desert Rose Senior Apartments

184 affordable housing in Las Vegas for low-income seniors

Aspen Terrace Apartments 42-unit, multifamily community

Dakota Crest Apartments 48 well-appointed units targeted for downtown living

Sierra Crest Senior Apartments 72 units for low-income seniors, located in Sparks

Vintage Hills Senior Apartments 200 affordable quality housing in Reno for low-income seniors

CSA also provides Housing Payment Assistance, including rent and mortgage, and Utility Payment Assistance to assist income-eligible northern Nevadans with these costs.

Housing Services

Highlights 2018-2019

¨ 2019 FY Rental assistance included $21,362 ¨ Average rental assistance was $929 per recipient family ¨ 22 individuals were provided with rent payment assistance (including

emergency rent payments) ¨ 2 individuals were provided with SRV 4i utility payment assistance (LIHEAP

includes emergency utility payments) ¨ 47 individuals were provided with temporary housing placement (includes

emergency shelters)

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As a Community Action Agency, CSA conducts a comprehensive local Community Assessment every three years to determine the needs of the local community and to strategically develop programs and services. In addition, CSA conducts a Head Start and Early Head Start Community Assessment as every three years.

2019 Community Assessment In May 2019, CSA conducted a Community Assessment, which was a comprehensive review of Community Needs and Strengths focused in Washoe County and northern Nevada. The process included staff within CSA, low-income program participants, community providers from local organizations, the Board of Directors, Policy Council members and community members.

¨ The overall poverty rate in Washoe County is 13.3%. ¨ Washoe County has 27,049 children under 5; 3.3% (3,597) live in poverty.

Lyon County has 1,521 children under 5; 15% (208) live in poverty. ¨ Unemployment fell to 5.0% in Washoe County, but decent paying jobs are

difficult to come by. The unemployment rate in Lyon County is 13%, and poverty within the county is rising.

¨ The median property value in Washoe County is $299,100 which is 1.46 times higher than the national average of $205,000. The median property value in Lyon County is $143,200.

¨ Over the past two decades, Truckee Meadows Regional Planning Authority reports the cost of single family housing increased by 60% in Washoe County with household incomes increasing 17%.

¨ The homeownership rate in Washoe County is 57.3%, lower than the national average of 63.1%. The homeownership rate in Lyon County is 68.7%.

¨ 17,000 of Washoe County residents are housing cost burdened and pay half or more of their income for rent.

¨ Washoe County housing challenges include availability of housing; financial burden and high cost of housing; and an increase in homeless persons.

¨ 12.7% of individuals in Washoe County and 17.8% of individuals in Lyon County are estimated to be food insecure. 46.7% of Washoe County and 51% Lyon County students are eligible for Free and Reduced Lunch..

¨ The rapid population growth in Nevada and Washoe County has resulted in one of the lowest rates of physicians per capita in the nation. The most crucial shortage is in mental health providers.

2019 Community

Assessments Highlights

2019 Community Strengths

And Needs

STR

ENG

THS

N

EED

S

« Availability of Jobs « Community Spirit of Willingness to Help Others « Access to Free Community Events for Adults and Children « Outdoor Recreation Opportunities « Food Banks Availability

§ Affordable and Full-Day Childcare § Increased Early Education Opportunities § Increased Healthcare and Mental Health Services Access § Affordable Housing § Employment Opportunities § Living Wages § Coordinated Social Services § Increased Opportunities for Comprehensive Case Management § Limited Access to Healthy Foods § Improved Infrastructure

COMMUNITY ASSESSMENTS

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2018 Head Start and Early Head Start Community Assessment In May 2018, CSA completed the Head Start and Early Head Start Community Assessment, which was approved by the CSA Policy Council. As part of this assessment, CSA conducted parent and staff interview sessions, distributed and collected survey questionnaires, interviewed the Head Start and Early Head Start Policy Council, participated in CSA Board retreats, participated in a wide variety of existing community assessments, and reviewed a wide variety of community data. A summary of community strengths and needs is below:

2018 Community Strengths and Needs

« Nevada has a strong community spirit. People come out for community events and to volunteer.

« Tight-knit community. « Food banks and pantries are plentiful. « Strong Children in Transition services in WCSD « The State Pre-school initiative has created more 4-year-old opportunities

for up to 200% of poverty. « Economy is improving. « Unemployment is decreasing. « Tesla, Amazon, Apple are creating more job opportunities and growth. « Elementary schools are neighborhood-based, so there is a community-

wide neighborhood focus. § Better paying jobs § Access to career ladders § Full-day childcare and year-round pre-school and Head Start § More affordable housing § Health care § Assistance with trade school § Financial assistance for legal immigration status § Continue to improve high school graduation rates § More positive recreational opportunities for youth § Increase in hourly pay rate

STR

ENG

THS

N

EED

S

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CSA’s core operational funding is provided by the federal Community Services Block Grant (CSBG). This funding enables CSA to leverage additional funds, create partnerships, conduct local assessments and planning directed toward fighting the causes and effects of poverty. Funding also gives CSA the flexibility to design programs that address needs specific to individuals and the local community and to identify specialized resources that fit these needs.

CSA is subject to an independent, comprehensive financial audit each year that is approved by the Board of Directors.

Year Ending 6/30/2019

Assets $7,158,708 Liabilities $2,341,724 Net Assets $4,816,984

FY 2019 FISCAL INFORMATION R

even

ue

81.3%

5.9%

6.2%

5.4% 0.9% 0.1%Early ChildhoodEducation

Workforce

EnergyPrograms

CSBG

MiscellaneousGrants

POT

Sources of Funding (Revenue)

YE 6/30/19

Early Childhood Education

$8,512,674

Workforce $622,464

Energy Programs $650,072

CSBG $568,745

Miscellaneous Grants

$103,638

POT $10,025

Total Revenue $10,467,618

Expe

nses

Expenses YE 6/30/19 Early Childhood Education

$2,069,781

Workforce $320,738

Energy Programs $410,024

CSBG $131,541

Miscellaneous $1,392 Total Expenses $2,933,475

70.6%

10.9%

14.0%

5.5% 0.1% Early ChildhoodEducation

Workforce

EnergyPrograms

CSBG

Miscellaneous

15

Workforce Program Jessica de Laguna came to CSA with the goal of increasing her job skills to find employment in Non-profit Management, preferably in fundraising, development, and grant writing. Ms. de Laguna had previously worked in managing a medical office but was laid off. She lacked the education to re-enter the workforce in a capacity that would meet her career goals. CSA was able to assist Ms. de Laguna with obtaining Non-Profit Management training through UNR Extended Studies. In addition, CSA assisted Ms. de Laguna with rent and professional clothing so that she could be successful while searching for employment. Due to the experience with finance and grant writing obtained during her training, Ms. de Laguna found employment through Carrington College as a Student Financial Advisor and has increased her rate of pay from $21 at dislocation to $23 at present. In order to continue pursuing her career goal in Non-profit Management, Ms. de Laguna has applied for a seat and was approved as a member of the board of directors for CSA.

Early Childhood Education Program This year at Bernice Mathews, staff has worked diligently with a family that recently moved to Nevada after fleeing a domestic violence situation. When the family arrived to the program, the child had a severe trauma-related fear to the restroom and would not us the toilet. After continuous strategies to normalize the restroom experience and addressing the child’s safety needs, our staff successfully potty-trained the child. The child is also receiving services for a speech and developmental delay, allowing him to approve verbal and social skills. In addition to services provided to the child, the mother has the ability to attend classes, working on her GED without having to find additional child care. The family has made great progress, and staff continues to work them to promote self-sufficiency and meet school readiness goals.

Energy Programs

SUCCESS STORIES

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Adm

inis

trat

ive

Main Office Administrative, Finance, Information Technology

1090 East Eighth Street

Reno, NV

Center for Families Workforce Program

Energy Program

1094 East Eighth Street Reno, NV

Head Start Administrative Building

Education Programs

1100 East Eighth Street Reno, NV

Early

Chi

ldho

od E

duca

tion

Head Start and Pre-K Sites

Agnes Risley Elementary School – Sparks, NV

Bernice Mathews Elementary School – Reno, NV Desert Heights Elementary School – Stead, NV

Echo Loder Elementary School – Reno, NV Fernley Cottonwood Elementary School – Fernley, NV

Smithridge Elementary School – Reno, NV

Sutro Central Office – 1100 East Eighth Street, Reno, NV Wooster High School – Reno, NV

Vassar – Reno, NV

The Larry Johnson Community Center – Sparks, NV Sun Valley Mary Hansen Community Center – Sun Valley, NV

Early Head Start Sites Childs Play – 1675 Robb Drive, Reno, NV

Holy Child Early Learning Center – 440 Reno Avenue, Reno, NV

The Continuum – 3700 Grant Drive, Suite A, Reno, NV

CSA’S PROGRAM LOCATIONS