Annual Report 2011 - epg.gov.ae · PDF fileSupreme Council member and Ruler of Sharjah His...

Annual Report 2011

His Highness Sheikh Khalifa bin Zayed Al NahyanPresident of the United Arab Emirates

His Highness Sheikh Mohammed bin Rashid Al MaktoumVice President & Prime Minister of UAE; Ruler of Dubai

His Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi

Supreme Council member and Ruler of Sharjah

His Highness Sheikh Saud bin Saqr al-Qasimi

Supreme Council member and Ruler of Ras al Khaimah

His Highness Sheikh Saud bin Rashid Al Mualla

Supreme Council member and Ruler of Umm Al Quwain

His Highness Sheikh Hamad bin Mohammed Al Sharqi

Supreme Council member and Ruler of Fujairah

His Highness Sheikh Humaid bin Rashid bin Humaid Al Nuaimi

Supreme Council member and Ruler of Ajman

Emirates Post Group Holding

Content


Message from the Chairman ...................................................................................................................................... 8

Message from the President ..................................................................................................................................... 10

Board Members of Emirates Post Group Holding ...................................................................................................... 12

Emirates Post Group Holding ................................................................................................................................... 13

Introduction ............................................................................................................................................................. 14

Tasks of Emirates Post Group Holding ...................................................................................................................... 15

Postal Licensing Section ........................................................................................................................................... 16

Information Systems ................................................................................................................................................ 17

Training Centre ........................................................................................................................................................ 20

Annual Report ......................................................................................................................................................... 21

Emirates Post

Introduction ............................................................................................................................................................. 26

Postal Services .......................................................................................................................................................... 27

Government Services ............................................................................................................................................... 29

Philatelic .................................................................................................................................................................. 32

Statistics .................................................................................................................................................................. 34

Post Offices List ........................................................................................................................................................ 37

Empost

Introduction ............................................................................................................................................................. 42

Empost Courier Services ........................................................................................................................................... 43

Key Achievements in 2011 ....................................................................................................................................... 46

Wall Street Exchange Centre

Annual statistical report of Wall Street Exchange Centre 2011.................................................................................. 50

Overview ................................................................................................................................................................. 51

Local and Overseas Branches .................................................................................................................................... 52

Correspondent Banks 2011 ...................................................................................................................................... 53

Electronic Documents Centre

Annual Statistical Report of the Electronics Documents Centre “EDC” for 2011 ....................................................... 56

8

Emirates Post Group entered a new phase in 2011, having completed and implemented

a detailed restructuring process, that involved creating a new organizational structure,

setting new grades and preparing a new improved HR manual and laying the foundation

for a strong corporation that is committed to excellence, employee betterment and

customer satisfaction.

The completion of the restructuring process and the subsequent implementation will

help Emirates Post Group and its subsidiaries to focus more dedicatedly on their duties

and responsibilities and raise productivity levels, the ultimate objective of the whole

restructuring exercise. It was a painstaking and lengthy process, but we believe it was

worth it, because we will now begin to enjoy the fruits of our labour.

Our aim is to make Emirates Post Group a model organization driven by innovation and

pursuit of global best practices, as we compete with private sector companies in the field

of mail, parcels and remittances.

I believe public sector companies are now poised for greater achievements. The

development of the public sector is a high priority area for the UAE government and

we are allocating ample resources to upgrade the performance of all government

organizations.

Our mail volumes continue to show steady growth, in sharp contrast to the global

scenario in which postal mail is witnessing a drop. Here in the UAE, mail activity is rising,

an indication of a booming economy and vibrant growth indicators.

Emirates Post Group has started translating into reality our vision of becoming a leading

business group, driven by dynamism and innovation, with a mindset to do profitable

business in a fiercely competitive world.

Chairman of the Board,

Emirates Post Holding Group

Message from the Chairman

10

Message from the President

The 2011 saw Emirates Post Group consolidating its growth in the face great challenges

brought in by the global recession. The post office network continued to grow and

expand, based on the needs of the expanding population of the UAE.

During the year, we fine-tuned the new P.O. Box bundles according to a new strategic

plan that is focused on taking mail closer to subscribers’ homes. Customers have four P.O.

Box options to choose from: The ‘My Home’ bundle allows residents of villas to have a

box installed on their compound wall, so that mail can be delivered to their doorstep. The

‘My Building’ bundle enables residents of apartments to rent mail boxes in the premises

of their building. ‘My Zone’ delivers post through mail box shelters conveniently located in

residential and commercial areas outside the post offices. Finally, subscribers can opt for

the existing system of P.O. boxes located in post offices.

Emirates Post also overhauled its mail services to the corporate sector, by offering them

greater value addition and more options to choose from, depending on their mail

volumes. With this step, we are proud to say that we have raised the bar on corporate

mail services.

The 25th meeting of the Committee of Heads of GCC postal organisations was hosted

by Emirates Post Group in Abu Dhabi over two days in the presence of delegations and

representatives of all the postal administrations of the GCC and Yemen in addition to

representatives from the Secretariat of the GCC States. The GCC Stamp exhibition held

concurrently was also a huge success.

Emirates continued to add new services at post offices, following the signing of

agreements with organizations such as National Bank of Dubai, Dubai Department of

Economic Development, du, SEWA and FEWA.

Our other three subsidiaries – Empost, Electronics Documents Centre and Wall Street

Exchange Centre – also continued to make good progress in their operations and growth,

following the end of the long restructuring exercise.

At the pace the UAE is growing, Emirates Post Group has great potential to expand and

grow as well as keep pace with technological advances to enrich the customer experience

further.

Fahad Eisa Al Hosani

Acting President

12

Board Members of Emirates Post Group Holding

H.E Obaid Humaid Al Tayer

Minister of State for Financial Affairs - Chairman

H.E. Eng. Abdulla Salman Al Amiri

Vice Chairman

H.E. Fahad Al Hosani

Acting President of Emirates Post Group - Member

H.E. Mohammad Sultan Al Qadi

Managing Director & Chief Executive Officer for Ras Al Khaima Properties - Member

H.E. Khalid Ali Al-Bustani

Executive Director for International Financial Relations at Ministry of Finance - Member

H.E. Ahmed Al Hosni

Member

13


Vision: Leadership and innovation in the fields of postal, logistics, and financial services, locally and globally

Mission: We are committed to continuous hard work to provide a bouquet of integrated postal services, freight and courier services and specialized financial services to our individual and corporate clients through the optimum use of our human, financial and technical resources according to the highest standards of quality and excellence through our local and global offices network.

Values: 1 - Customer Care: Commitment to partnership with our clients and understanding their needs and strive to provide excellent services that exceed their expectations 2 - Commitment: we are committed to our customers, partners and employees to comply with all regulations and legislations 3 - The value of time: we are committed to provide all our services in record time that exceeds the expectations of our customers 4 - Quality and excellence: our way to provide high quality services 5 - Innovation and creativity: our way of excellence, exclusivity and leadership 6 - Team spirit: our emphasis on the importance of teamwork. 7 - Integrity and transparency: our way to apply the principle of governance in all our dealings both internal and external

14

Introduction

Emirates Post Group Holding consists of four subsidiaries

– Emirates Post, Empost, Wall Street Exchange

Center and Electronic Documents Center. The Group

manages the long-term and medium-term planning

of the subsidiaries, allowing each to benefit from the

others’ potential to the maximum; overseeing the

implementation of investment projects and initiatives

related to specified activities; and providing guidance and

management expertise to the subsidiaries.

The subsidiaries are supervised through an approved

management structure with clear policies aimed at

achieving investment returns set by the Board of

Directors, consisting of the President and Vice-President

of the Holding Group, CEOs of the subsidiaries and CEOs

of the Holding Group.

The Group has now entered a new era that will see

it strengthening its presence at the regional and

international levels by providing integrated innovative

products and services for individual and corporate

customers, in line with the group’s strategic goals

of upgrading performance and keeping pace with

developments in technology.

Emirates Post, one of the subsidiaries of the Group, is

a diversified postal corporation providing postal and

non-postal services through a network of over 110 post

offices. The offering includes government services, utility

and telephone bills payment, payment of traffic fines,

parking cards, ID card registrations, international driving

licenses and remittances. The main Sorting Centre in

Ramoul, Dubai, has advanced sorting machines that sort

thousands of letters automatically.

Empost, the national courier company, offers domestic

and international courier services, backed by a strong

track record in customer service and efficient delivery. It

has a vast network covering every corner of the UAE.

Wall Street Exchange Centre, one of the UAE’s leading

players in the field, caters to the needs of expatriates

who need to send money to their home countries. The

company has a wide network in the UAE offering money

exchange and remittance services, as well as branches

in the UK and Hong Kong, and tie-ups with 90 partners

worldwide.

The Electronics Documents Centre (EDC), which is

equipped with cutting edge technology for printing

of cards and bulk statements, handles a large number

of government and corporate clients, including major

banks.

Emirates Post Holding Group, as part of its strategy to

combine assets and streamline operations on a new

business model, is keen to make each subsidiary a

separate profit centre, through innovative services and

highest standards of customer service.

15

The Federal Act No. 14 of 2007 issued on December 4, 2007 assigned the following tasks and functions for the Group:

• Overseeing the management and operation of its subsidiaries and provide the necessary support

• Management of investment projects

• Evaluate and supervise the performance of the subsidiaries

• Investment of the Group funds in subsidiaries specialized in:

• Regular postal services−

• Courier services, including− immediate receipt and delivery to and from the headquarters of the sender and

the addressee

• Postal financial services−

• Financial and monetary intermediation, including money – in – transit in a way that it will not conflict with the law

establishing the Central Bank, and other relevant laws, and that all these processes shall be subject to supervision.

• Transport, storage and logistic services

• Hybrid mail services

• Marketing and promotion services

• Insurance services on behalf of third parties

• Any other tasks and services assigned by the Board and consistent with the nature of its business

• Acquiring franchise rights and property rights in trademarks related to the Group›s business, as well as graphics,

designs, models, and other intellectual property rights, trademarks, patents, and exploitation or rental of the same to

third parties or to the subsidiary if the Group›s share therein is less than 100%

• Acquiring lands and buildings, usage and commercial exploitation of the same

• Renewal of commercial licenses for documents transport companies, and parcel transport companies

• Issue licenses for stamps sale offices

• Issue licenses for import and trade of franking machines

Tasks of Emirates Post Group Holding

16

Postal Licensing Section

The licensing department at Emirates Post Holding Group

is the main organizer of the profession of postal activities

(transport of documents, letter-post items, and parcels) in

the United Arab Emirates, through a special law issued by

the Board of Directors of the Group which outlined the

mechanism of action creating a kind of organization and

discipline in the way of dealing with ethics in the public

and private sectors.

This Act supports the exclusive right to license the right

activities to the Emirates Post Holding Group as the

official body charged with the performance of universal

postal services within and outside the state, according

to the law, which holds the exclusive right to perform

postal services of various kinds in the internal relations

and international private and joint performance some

postal services under contracts approved by the Board of

Directors.

The department grants and issues license contracts for

the conduct of the following postal activities:

• Transport of documents

• The service of letter-post items.

• The transport of packages of all kinds.

The Executive Regulations for the conduct of postal

activities included a number of controls, such as:

• Prohibition against public and private entities, natural

and legal persons from engaging in any postal activities

unless by a prior authorization of the Group.

• No party except the Group is allowed to grant any

licenses for the conduct any postal activities

• License issued by the Group does not exempt the

licensee from payment of the prescribed fees, obtaining

the licenses and approvals and presenting the documents

required by other public authorities.

The license is considered as permission to pursue the

specific postal activities and does not grant the licensee

any rights against the group and expires at the end of

its validity or by cancellation as provided for herein. The

general rules included also other provisions related to

the process of organizing the profession and especially

the rights of the licensee regarding cancellation,

the guarantees of the Universal Postal Union, non-

responsibility of the Group for the confidentiality of

mail items dealt with by licensees and conditions of

assignment by the licensee to other parties.

Statistics

• The total postal companies licensed by the Department

of Licensing at Emirates Post Holding Group amounted

to 86 companies.

• 12 new companies had been registered in 2011.

17

Information Systems

Information Affairs Sector:

The Information Department was created in 1985 since

the inception of Emirates Post (previously known as

General Postal Authority). The Department has grown

and developed to become more comprehensive under

the title “Information Affairs Sector” as part of Emirates

Post Group. The Sector is engaged in the technological

matters of the subsidiaries including information

technology systems, so that it can cover the needs of

all departments and postal zones throughout the UAE

through putting plans for upgrading and developing the

infrastructure.

Cooperation with Arab post offices:

• Entering into MOU’s with several Arab countries

(Egypt, Syria, Sudan, Tunisia, Algeria, Morocco, etc…) on

tracking of postal items

• Entering into contracts with some postal authorities for

automation of their services and granting them licenses

for using of POS on automation of postal and non-postal

services as in the cases of Bahrain Post or licenses for

utilizing of Courier System Program as in the case of the

largest transportation companies in Egypt.

Communication with international organizations:

Due to the accelerating growth witnessed by this

sector, and in order to cope with the technological

developments worldwide, it became necessary to keep

pace with these developments by obtaining membership

with The UPU “Universal Postal Union”. This necessitated

making field visits and attending international

conferences, research seminars and introductory sessions

on automation of postal services.

The Group obtained the membership of Advanced

Electronic Services User Group which is part of the

Universal Postal Union UPU in order to gain the best

practices and introduce new applications through

benefiting from the experience of others in the same field.

Achievements up to 2010:

According to a practical and deliberate plan consistent

with the Group’s strategy and implemented in phases to

produce the most important achievements, including:

Service Automation System on the counter POS:

The system is designed to serve Emirates Post, and

used on the counter for the purpose of organizing and

managing most of the services provided and in particular

18

the postal services such as the movement of postal items.

The system allows tracking of the consignment from the

moment of being sent up to receipt of the same by the

other party. Below are the most important features of

the system:

1. The system is user friendly and enables the service staff

to provide all postal and non – postal services through a

single window.

2. The system provides the users information and

notification of any action, news or new systems.

3. The system contributes to saving the time needed to

complete the procedure of any consignment, and thus

makes customer service easier.

4. The system provides various types of reports to the

Management, and therefore helps in making the required

decisions.

Development of Courier System:

Empost has developed the dispatches delivery system to

enable tracking of the dispatches through automation of

dispatches data from the moment of receipt until delivery

to the client by using a hand held device provided to the

drivers.

Below are some features of the system:

a) Providing all types of analytical reports required for

quality measurement

b) Easy retrieval of data when needed

c) Auto mechanism for issuing invoices.

d) The ability to send SMS text messages to the clients

concerned showing the status of mail dispatches.

e) Provide all the details and information needed by the

customer at any stage regarding the mail dispatches.

Mail Box Discharge Monitoring System:

Empost has installed a special system to monitor

discharging the contents of the mail boxes distributed

in all streets in all postal zones to monitor the discharge

process of along with collection of statistical data for

reference when needed.

Various services through the website:

In order to provide service to all customers in electronic

format and easy way, a special system has been created

to allow access to the website of the Group or its

subsidiaries in order to view the services offered through

the website. As an example, the website of Emirates Post

offers the following services online: Subscription in a

new mailbox, renewal of an old subscription, tracking of

mail dispatches and the philatelists may purchase stamps

online... etc. Empost offers its services on the website

which include e-services that we are working to develop

and increase their number to fulfill our future aspirations.

these websites and their content are subject for

continuous development commensurate with the

strategy of EPGH and its subsidiaries.

Dispatches tracking system using Radio Frequency

Identification technology:

RFID system enables two devices to exchange data using

wireless technology to monitor consignments in order to

improve operational efficiency and increase productivity

while enabling business managers to measure and

evaluate the effectiveness of their systems in addition

to tracking mail bags and letters between branches and

sorting centers to control the quality of performance,

mail delivery according to specific criteria and locate the

delay places.

Installation of automatic sorting system “ILPS” from

NEC of Japan:

Emirates Post completed the supply, installation and

operation of new devices from NEC of Japan in the new

automatic sorting center building to accommodate the

steady increase in the number of postal items

and thus to improve the performance of the Centre with

a focus on quality and speed, particularly as the new

system has a high technical specifications that keeps pace

with the rapid development of the services of Emirates

Post at all levels, which achieved the following:

1. Raise the productivity of the sorting center by

increasing the number of letters distribution boxes from

60 to 720.

2. Reduce the rate of rejected letters

3. Processing the registered letters and distribute the

same to the sorting machines and print copy of the letter

to be attached with the notice.

4. High flexibility in dealing with various types of letters.

5. Shorten the time and effort by virtue of the (ON LINE

VIDEO CODING) system, which contributes to processing

of (40%) of the postal items in one phase applied

electronically.

19

Electronic Letters Exchange System by the Universal

Postal Union UPU - EDI:

Is an automated system for the exchange of electronic

letters through the Universal Postal Union, which aims to

upgrade the inquiry services to the international level and

also aims to help postal administrations to get prepared

to receive the international consignments before

arrival. This system also helps in updating the databases

automatically and increasing the efficiency of postal

systems. The most important features of the system are

as follows:

• Increase the speed of exchange of information

with regard to consignments which helps the postal

administrations to plan in advance and to get prepared

to receive the shipments and consignments.

• Increase the efficiency of the international inquiry

system that are used to track the postal items.

• The possibility of linking the inquiry system with the

INTERNET in order to enable the customers to track the

postal items from anywhere in the world.

• Contribute to reduce the cost of data entry where the

data is copied through the system to the local postal

authorities systems.

• Contribute to update the air transport data so that

carriers will be identified accurately for the purpose of

preparation of accounts and payment of claims.

• Standardization of names and codes used in the postal

systems at the international level.

Exchange system of letters of remittances by the

Universal Postal Union UPU - IFS:

Is an automated system for the exchange of money

orders electronically through the Universal Postal Union.

The major advantages of the system are as follows:

• increase the speed of exchange of information

regarding the transfer of funds from one country to

another by using unique technology considered as one of

the best means for the exchange of information.

• Increase the efficiency of inquiry at the international

level. We can use this system for verification and tracking

of remittances in the country of origin.

• Increase the efficiency of the working system in solving

problems and overcoming obstacles to the completion of

such remittances.

• Connect to the Internet inquiry system so as to provide

an opportunity for the public to keep track of their own

remittances from anywhere around the world.

• Contribute to reduce the cost of data entry where the

data is copied through the system to the local postal

authorities systems.

20

Training Centre

Company Trainee %

Emirates Post Group 190 52%

Emirates Post 608 50%

Empost 347 40%

Training Centre

The Training Centre, considered the first specialized

training centre in the field of postal services in the region,

contributes effectively in preparing and qualifying the

Human Resources of the Group through opportunities

and advanced training programs that guarantee the

provision of high standard postal services to the public.

The Centre is the key provider of professional expertise in

the developed postal industry.

The modern and the fully equipped centre excels in

offering a bundle of advanced training courses to all

employees in addition to employees of several postal

administrations in the Arab countries.

The Centre is responsible for training the Group

employees on offering the support services that are

provided by the Group subsidiaries to the public through

all offices and locations throughout UAE in cooperation

with public and private organizations within the frame

work of the Group strategy aimed at offering a package

of services under one roof such as: Etisalat Service, Air

Arabia, Bill Payment, Fine Payment and Zayed Housing

Program, and other services targeting the residents of

UAE, thereby saving their time and effort.

21

Number of EPG employees according to nationality, gender and job category as at 31/12/2001

Nationality Gender Job Category Emirates

Post Group

Emirates

Post

Empost Total

UAE National Male Leadership Category 6 7 2 15

Supervisory Category 27 64 2 93

Executive Category 48 270 2 320

Technical specialized category 14 1 0 15

Total number of UAE male nationals 95 342 6 443

Female Leadership Category 0 2 0 2




Total number of UAE female nationals 90 177 4 271

Total number of UAE Nationals 185 519 10 714

Expatriate Male Leadership Category 0 0 0 0




Total number of Male Expatriates 154 646 829 1629





Total number of Female Expatriates 25 46 33 104

Total number of Expatriates 179 692 862 1733

Total 364 1211 872 2447

Annual Report

22

Number of recruits according to nationality, gender and Job Category during 20111

Nationality Gender Job Category Emirates Post Group

Emirates Post

Empost Total























Total 18 121 109 248

23

Number of terminated & transferred employees according to Nationality, Gender and Job Category during 2011

Nationality Gender Job Category Emirates Post Group

Emirates Post

Empost Total























Total 32 116 165 313

25

Emirates Post

26

Introduction

Emirates Post continued to build on its success as one

of the most dynamic postal corporations in the region,

driven by a more challenging strategy of higher growth

in the face of strong competition in the market.

The number of post offices has crossed 110, and new

services are being added on a regular basis, in keeping

with the Emirates Post strategy of making post offices

one-stop shops for postal and non-postal services.

The launch of PO Box Bundles, which give different

options to corporate subscribers to choose the service

that best suits their needs, have helped Emirates Post to

offer great value-additions to corporate customers. The

P.O. Box fees for individuals was kept at the same level,

in order not to burden the common man.

Emirates Post signed agreements with different

organizations to offer their services through the postal

counters. Several new services were added to the postal

bouquet and the number of services keeps growth

almost every month.

Emirates Post continues to strengthen its relations with

the region’s postal organizations by leading or attending

meetings aimed at improving mail and parcel services

between different countries of the region. Similarly,

remittance services among the region’s countries are also

being upgraded.

Emirates Post is also an active member of the GCC postal

group, and plays a leading role in joint GCC stamp

exhibitions which are held in the region and in different

parts of the world.

27

Postal Services

Emirates Post has evolved into a dynamic postal

organization with highly diversified services, offering high-

quality services to the public and the corporate sector.

Emirates Post products are offered across two major

Business lines:

1 .Postal Services

1.1 .Corporate

Postage Paid

Do you need to send out large volumes of important

mail, month after month? Here is how you can save time,

and even more importantly, money. The ‹Postage Paid›

(PP) facility is available to customers who wish to mail at

least 1000 letters of identical weight and size at the same

time per month. This service permits customers to print

‹Postage Paid› on their own envelopes (thus foregoing

the need to affix postage stamps).

Business Reply

When you expect a quick response by mail from your

customers, make it easy for them. Simply enclose a handy

pre-paid self-addressed envelope, which they can drop off

at their nearest post box, anywhere worldwide and locally.

What’s more, you only pay for the replies that come in.

Discover how cost-effective this can be for you – while

motivating your customer to take action. Now you can

easily subscribe to the service by signing a BRS contract

with Emirates Post for just AED 500 annually. For each

returned local response you will be charge for 50 fils, and

AED 1.25 for each returned international response.

Sealing Permit

Some of your documents can be sensitive, personal or

confidential in nature, that you want complete assurance

that only the intended person will open them. Get peace

of mind by sending mail sealed by special permission. Our

‘Sealing Permit’ guaranteed facility is available for Postage

Paid subscribers for just a small annual fee (AED 200 payable

when the contract is signed), and offers total peace of mind.

Franking Machines

Affixing postage stamps by hand is a laborious and

time-consuming task, Emirates Post›s Franking Machine

Service offers companies access to a fast and efficient

alternative. Mail is simply fed into the franking machine

which automatically prints the value of the postage paid

in the top right-hand corner. In other word you will save

time and efforts.

Authorized Agent

The Authorized agent service enables the post box

subscriber to authorize any person to receive the

incoming registered mail items and parcels to his/ her

postal address against a subscription fee of AED 50 for

individuals and AED 100 for companies.

P.O.Box Bundle Services

Emirates Post offers a range of PO Box bundles for

corporate clients. Each bundle combines annual PO Box

rental, with Empost’s mail pick-up and delivery services to

provide a solution that will meet different sized company

needs. In addition, a range of value added services are

offered as part of the bundle, including courier coupons,

Direct Mail discounts and mail bags.

1- P.O.Box Light

For businesses who prefer to collect their own mail, the

P.O.Box Light bundle provides small organizations with

the entry level bundle option. Providing the P.O.Box

rental, eShaar notification services, one free domestic

courier coupon and 50% discount for up to 10,000

domestic unaddressed mail, P.O.Box light provides

essential P.O.Box services, together with all the unique

value added services we offer for only AED 750 per year.

2- P.O.Box Standard

P.O.Box Standard includes the P.O.Box rental, with a free

mail bag to help organisations manage fluctuations in

volume of mail effectively. In addition, the bundle offers

2 free domestic courier coupons, 50% discount for up to

10,000 domestic unaddressed mail, and eShaar notification

services. At only AED 1,750 per year, this offers a basic

option for organizations who want to be confident that

their mail volume will always be managed effectively.

3- EziMail Bronze

EziMail Bronze offers the smaller organization

outstanding value for money. With mail delivery to the

location of your choice once a week, a free mail bag to

28

help you manage mail volumes, together with four free

domestic courier coupons, eShaar notification services,

and 50% discount on domestic unaddressed mail up to

20,000 units, this unique bundle provides a full range of

services for only AED 3,500 per year.

4- EziMail Silver

EziMail Silver Bundle provides mid-sized Corporates with

mail delivery 3 times a week direct to the location of your

choice, a free mail bag, eShaar notification services and

a 50% discount on domestic unaddressed mail up to

30,000 units per year. In addition, 8 free domestic courier

coupons provides organizations with high quality options

to help manage higher mail volumes at a great price of

AED 6,000 per year.

5- EziMail Gold

EziMail Gold has been designed to meet the most

demanding of mail service requirements, to help

organizations manage large mail volumes received on a

frequent basis. Our EziMail Gold bundle provides mail

delivery 6 times per week direct to the location of your

choice, together with a free mail bag to help to manage

your mail volumes effectively. With eShaar notification

services and a 50% discount on 40,000 domestic

unaddressed mail, in addition to twelve free domestic

courier coupons. This option is designed to give the

larger organization great value for money. Increase your

organization’s productivity, and save time and money by

letting us collect your mail for you, while enjoying our

promotional benefits of the EziMail Gold bundle for AED

12,000 per year.

Tijari Box

For corporate customers with several trade licenses,

customers are able to rent one PO Box for all their trade

licenses in the same Emirate. Mail for each company can

then be delivered to one PO Box, saving companies time

and money. Tijari Box customers will need to choose a

PO Box bundle for their main trade license, and each

additional trade license will be charged as per “P.O Box

Light”. P.O Box with five or more trade licenses will

receive one free mail bag.

Private Mail Bags

Customers who receive large quantities of post that

exceed the capacity of their private post boxes have the

option of renting a private mailbags to guarantee easy

and quick delivery of post items. The rental fee of each

mailbag is AED 1,000 p.a.

Post Boxes in Commercial Buildings

Emirates Post offers a more personalized PO Box by

installing PO Boxes in your preferred location. Emirates

Post is ready to install private post boxes in the

commercial or residential buildings upon request by the

building owner. These boxes are rented out to either

individuals or Corporate entities.

Express Mail Service (EMS)

Sometimes, very important business documents may

require express delivery services. That’s when they

deserve Mumtaz Post. Mumtaz Post is quick and

efficient way to send urgent business documents and

general items deemed ‘top priority’. It delivers locally

and internationally to 108 countries around the world.

Unlike private courier companies, both documents and

parcels are acceptable at the same rate according to

their weight. A tracking and tracing system gives prompt

information on delivery and the consignor is protected by

money back guarantee. Any business establishment can

now save time and money by becoming a Mumtaz Post

(EMS) account holder and benefit from discounts up to

40% depending on volume of mail/items sent by month.

Parcel on Account

Organizations can benefit by utilizing parcel services to

send packages to anywhere in the world. This service is

suitable for both small businesses and large corporations.

All that is required from the client is signing a free of

charge contract with Emirates Post and benefit from a very

cost effective and efficient service. A tracking and tracing

system is also included to assure high-reliability service.

Advertising by Post

With rising media costs and mainline advertising becoming

prohibitively expensive, you will value this cost-effective

way to reach customers. An extremely important part of

any mix, you too could cash in on this exciting way to

directly reach thousands of individuals and business post

boxes in the UAE. This service is suitable for unaddressed

flyers, catalogues, magazines, tabloids, newspapers,

appeal envelopes and directories – and even free sampling.

29

Ministry of Labour

Emirates Post provides a tailored service in association

with the U.A.E Ministry of Labour and Social Affairs.

The service saves individuals’ and businesses’ time by

allowing them to apply for labour licenses, labour card

renewals and U.A.E work visas without visiting the

Ministry of Labour.

Sharjah Electricity & Water Authority

Utility bill payment - Sharjah

Emirates Post customers can now pay their water,

electricity and gas bill of Sharjah Electricity and Water

Authority (SEWA) at any post-offices in UAE. The

service is available to Emirates Post customers from

8 a.m. to 8 p.m.

Dubai Electricity & Water Authority

Utility bill payment - Dubai

Residents of Dubai can pay their electricity and water

bills at all Emirates post-offices across the UAE. The

service is offered through the sophisticated Point of Sales

(POS) system at all its offices, with a direct link to DEWA

computerized system, providing real-time transaction

information to DEWA offices. The service is available to

Emirates Post customers from 8 a.m. to 8 p.m.

Etisalat

Etisalat Bill payment

Etisalat customers can make payments for telephone

bills at any of Emirates Post in offices across the UAE.

These locations also offer the facility to recharge Wasel

with an incentive of 5 % extra recharge. This is a live

service offered through Emirates Post’s POS-linked

network. Any transaction at any post office results in

the customer’s central information at Etisalat being

updated instantaneously. Customers can pay by cash.

The service is available to Emirates Post customers from

8 a.m. to 8 p.m.

Additional Services:

Etisalat Wasel Cards and Prepaid Cards are also available

at post offices.

Emirates Integrated Telecommunication

Company “Du”

Sale of Prepaid cards

Sale of Recharging cards

Bill payments

Roads & Transport Authority

Paying Parking fines

Customers can pay their Roads & Transport Authority

parking fines through Emirates Post office across the

UAE. The service has been extended to post offices all

over the country with a real-time transaction update.

The service is available to Emirates Post customers where

payment can be made by cash.

Pre-paid parking cards

Emirates Post also sells prepaid parking cards, which will

save the customer the trouble of finding coins for the

parking meter.

Government Services

30

International Driving Permits

Emirates Post in cooperation with Automobile and Touring

Club enables international driving permits to be issued in

any of Emirates Post offices for a fee of 140 AED.

Sheikh Zayed Housing Program

Emirates Post offers exclusive service to Sheikh Zayed

Housing Program customers at all its post offices.

The service includes receiving and delivering the

documentation on behalf of individuals and corporates.

E-Dirham

Emirates Post offices offer E-Dirham services, where

customers can buy and top up their E-Dirham card at any

post offices, in association with the Ministry of Finance.

Sharjah Municipality Tenancy Contracts

Sharjah Municipality tenancy contracts can be purchased

at Emirates Post in the UAE, following an agreement with

Sharjah Municipality. All post offices sell these tenancy

contracts at Dhs. 50.

Prepaid Parking Cards

Sharjah Municipality’s prepaid parking cards can be

purchased at Emirates Post Offices across the UAE in the

denominations of Dhs. 50 and Dhs. 30.

Emirates ID Card procedures made simple and easy

Emirates Post Group and Emirates Identity Authority

(EIDA) have partnered to ease up procedures for the

Population Register and National ID Card programs, for

the benefit of individuals and corporates.

For corporations with a large number of employees,

Emirates Post brings the fingerprinting procedures to

their doorstep. Once a company signs up, Emirates

Post will take charge of the data entry and bring the

finger-printing machines to the company’s premises and

manage the finger-printing of all employees as per an

agreed schedule. Alternately, companies that process

their EIDA data entry applications through Emirates Post

can take appointments for finger-printing at Emirates

Post offices in Dubai. Emirates Post also manages

applications and passport handling as part of the

partnership with EIDA.

Emirates Post takes full responsibility for delivery of

the completed ID Cards either at post office counters,

backed by extended working hours in post offices (from

8 am to 9 pm in most post offices, and on Fridays from 9

am to 1 pm). Customers are given a grace period of 90

days to collect the cards from a designated post office.

In addition, applicants can track the ID card movement

through Emirates Post website after it has been

processed by EIDA, as well as receive SMS notifications

when the ID card is ready for pickup or has been

delivered. Those who do not have a personal P.O. Box,

can make use of the Public P.O. Box service at the nearest

post office to collect their ID cards.

Dubai Department of Economic Development

Dubai Department of Economic Development (DED)

customers can now issue, renew or print a modification

of their trade license at any of Emirates Post Offices

across the UAE. Payment permits can also be presented

and paid, plus customers can request for a printout of

their trade license.

31

Air Arabia

Air Arabia has partnered with Emirates Post to bring

ticket purchase points at any of Emirates Post’s post-

offices in the UAE.

Air Arabia customers can use Emirates Post outlets just

like any Air Arabia travel shop or travel agent, offering

customers as much accessibility and flexibility as possible

when purchasing air tickets.

Flydubai

flydubai, the low-cost airline of Dubai, has partnered with

Emirates Post to offer its services through the Emirates

Post outlets, very much like flydubai travel agent, offering

customers as accessibility and flexibility for purchasing air

tickets. The service is available to Emirates Post customers

where payment can be made in cash.

The service includes the following:

• Booking air tickets and fee collection

• Collecting fees for flydubai online advance booking

• Changing booking details

Salik Recharge Cards

Salik Recharge Cards are now available at all post-offices,

following an agreement between Emirates Post and

Roads & Transport Authority (RTA).

The cards are available in denominations of Dh 50, Dh

100 and Dh 200, in all post offices across the UAE.

National Bonds

Emirates Post has a strategic alliance with National Bonds

Corporation, under which customers can purchase

National Bonds savings certificates from any of Emirates

Post offices across the country. New or repeat purchases

are through cash only and certificates will be issued

instantly. Instant redemption is not available however

customer redemption request will be sent to National

Bonds Head office for processing.

Knowledge Horizon

Business and soft skills e- courses prepaid cards are

available in the following Emirates Post Offices: (Abu

Dhabi: Main post office, Tourist Club Post Office,

Exhibition Centre Post Office, and in Dubai: The Central

Post Office Karama, Deira Main Post Office, Jumeirah

Post Office, Beach Post Office, Airport Post Office, Dubai

International Convention Centre, and in Sharjah The

Main Post Office and Sharjah University Post Office, and

main post offices of Ajman, Ras Al Khaimah, Fujairah

and Al Ain).

The Knowledge Horizon courses are designed to meet the

needs of individuals and companies in English and Arabic.

Abu Dhabi Distribution Company

Residents of Abu Dhabi can pay utility bills and fines of

Abu Dhabi Distribution Company (a subsidiary of Abu

Dhabi Electricity and Water Authority) at any of Emirates

Post Offices.

Al Ain Distribution Company

Residents of Al Ain can pay the utility bills and fines of Al Ain

Distribution Company (a subsidiary of Abu Dhabi Electricity

and Water Authority) at any of Emirates Post Offices.

32

No. Party ordering the postmarks Subject DATE Postmark image

1 Ministry of InteriorCivil Defense International Day –

Civil Defense and Women من 01 / 03 / 2011إلى 07 / 03 / 2011

2Ministry of Interior – Sharjah Police

Let’s work together to eliminate traffic accidents

من 13 / 03 / 2011إلى 19 / 03 / 2011

3Board of Trustees - Family Development Fund -

Acknowledgment Day – Mother of the UAE

من 18 / 03 / 2011إلى 24 / 03 / 2011

4 Marriage FundMedical test as between inheritance and kinship

من 03 / 04 / 2011إلى 09 / 04/ 2011

5Ministry of Interior – Civil Defense

Family safety at home من 10 / 04 / 2011إلى 16 / 04 / 2011

6Government of Sharjah – Social Services Department – Old Age People Care Center

25 Years of giving … they are role model for the generations

من 15 / 04 / 2011 إلى 21 / 04 / 2011

7 Sharjah Ladies Club Child Safetyمن 24 / 04 / 2011إلى 30 / 04 / 2011

8 Ministry of InteriorMy Family, My Happiness

…..No to drugsمن 26 / 06 / 2011الى 02 / 07 / 2011

9 Dubai Police GHQEnjoy your trip by cooperating in

application of the security measures before boarding

من 27 / 06 / 2011الى 15 / 07 / 2011

10Ministry of Interior – Abu Dhabi – General Department of Traffic Coordination

Don’t end your life by an accident من 24 / 07 / 2011 الى 31 / 08 / 2011


Let’s protect our children from accidents

من 27 / 9 / 2011 الى 26 / 10 / 2011


Don’t cross the traffic signal من 20 / 12 / 2011الى 28 / 12 / 2011

Postmarks 2011

Philatelic

33

Local Exhibitions:

No. Exhibition Location DATE

1 Water, Energy, Technology and Environment Exhibition (WETEX) Dubai – Exhibition Centre 8 – 10 / 3 / 2011

2 The Cultural Caravan Exhibition Sharjah – Al Madam 26 – 27 / 05 / 2011

3 Sharjah Arabian Stamp Exhibition 2011 Sharjah – Mega Mall 18 – 22 / 10 / 2011

4 The 4th Emirates International Date Palm Festival Abu Dhabi – Exhibition Centre 21 – 26 / 11 / 2011

5Stamp Exhibition (Friends of the Environment Foundation) at the

Juvenile Care Centre- Abu DhabiJuvenile Care Centre- Abu Dhabi 29 / 11 / 2011

6 2nd International Festival of Falconry Al Ain 15 – 17 / 12 /2011

International Exhibitions:

No. Exhibition Location DATE

1 World Philatelic Exhibition- New Delhi 2011 India – New Delhi 12– 18 / 2 / 2011

2 17th GCC Postage Stamps Exhibition UAE – Abu Dhabi 04 – 09 / 04 / 2011

3 PHILANIPPON 2011: World Stamp Exhibition (GCC Group Japan – Yokohama 28 / 7 – 2 / 8 / 2011

No. Name of the Issue Issue Date No. of stamps

1 Ghaf Tree 31/03/2011 Souvenir Sheet+1

217th GCC Postage Stamp

Exhibition-Abu Dhabi 201104/04/2011 1

331st Session of the GCC

Supreme Council-Abu Dhabi05/04/2011 6

45th Gulf Federaton for Cancer

Control Conference 201131/05/2011 1

5 Mother of the Nation 24/07/2011 1

6 ِAl Bidyah Mosque 27/08/2011 Souvenir Sheet+2

7 Bu Tinah Island 30/11/2011 Souvenir Sheet+10

8 40th National Day of the UAE 02/12/2011 1

9 Winter Plants in the UAE 26/12/2011 6

10 Camel Mazayina 29/12/2011 Souvenir Sheet+2

Program of Stamp Issues 2011

International and Location Exhibition 2011

34

Description January February March April May June July August September October November December Total number

of

Transactions

Total

CommissionTransactions Commission Transactions Commission Transactions Commission Transactions Commission Transactions Commission املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة

Non - Postal Services

Payment of Dewa bills 13,332 26,664 12,441 24,888 12,908 25,816 12,304 24,608 13,394 220 12,010 24,020 12,851 25,702 9,961 19,922 12,255 24,510 11,357 22,714 10,990 21,980 12,153 24,306 145,956 265,350



Dubai DED Envelopes 72 720 63 630 59 590 90 900 0 0 85 850 0 0 5 0 0 0 0 0 327 4,905 367 5,505 1,068 14,100

Ministry of Labor TransactionsIncoming Transactions 142,704 432,264 163,235 499,363 161,572 493,516 123,897 377,355 192,138 0 190,991 581,925 173,820 529,222 117,458 357,632 175,836 533,628 191,700 583,846 144,992 444,406 180,321 549,779 1,958,664 5,382,936

Outgoing Transactios 459 2,295 0 0 3 15 0 0 2 10 0 0 0 0 0 0 0 0 0 0 0 0 0 0 464 2,320

Envelopes 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

7/25/12 Etisalat bills 181,529 594,235 162,008 518,744 164,996 526,272 137,486 419,742 144,956 427,024 133,911 396,538 136,878 410,981 96,149 270,830 118,116 321,455 128,374 355,271 111,077 304,433 105,440 282,465 1,620,920 4,827,989

WASEL SIM Cards 61 458 54 405 53 398 46 345 56 420 41 310 37 278 18 135 53 398 51 383 36 270 26 360 532 4,158

Etisalat Prepaid cards (AED 500) 5 125 1 25 15 375 5 125 4 0 3 75 6 150 4 100 11 275 3 75 5 0 5 125 67 1,450



Etisalat Prepaid cards (AED 50) 79 198 115 288 158 395 157 393 176 0 139 348 150 375 102 255 131 328 192 480 100 250 179 448 1,678 3,755


Etisalat Prepaid cards (AED30) 411 1,233 257 771 0 0 159 477 297 891 322 642 181 535 115 345 490 613 210 630 104 303 567 709 3,113 7,148

Etisalat Prepaid cards (AED25) 526 658 640 800 701 876 411 514 579 724 596 745 601 751 357 446 490 613 813 1,016 543 679 125 125 6,382 7,946

Etisalat Prepaid cards (AED20) 127 127 98 98 97 97 88 88 152 152 104 104 59 59 74 74 68 68 134 134 103 103 125 125 1,229 1,229

Total - Etisalat Cards 1,220 2,705 1,217 2,395 1,135 2,548 937 2,232 1,298 1,767 1,240 2,331 1,065 2,221 725 1,590 1,146 2,914 1,443 2,795 1,049 1,854 1,035 2,157 13,510 27,509

DU Services DU Prepaid Cards- Pay As you go 98 916 123 1,150 105 981 66 617 94 879 96 898 72 673 27 252 81 757 66 618 73 683 4 30 905 8,454

DU Prepaid Cards (AED 200) 137 2,192 111 1,776 498 7,968 90 1,440 114 1,824 108 1,760 114 1,824 73 1,168 78 1,548 128 2,048 93 1,488 141 2,256 1,685 27,292



DU Prepaid Cards (AED 20) 1,507 2,411 1,338 2,141 1,333 2,133 1,229 1,966 1,211 1,938 1,164 1,862 1,321 2,113 793 1,269 1,019 1,630 1,524 2,438 767 1,227 1,193 1,909 14,399 23,038

Total - DU Cards 2,724 10,499 2,460 9,405 2,876 15,641 2,242 8,370 2,511 10,378 2,280 9,210 2,440 9,513 1,481 5,829 1,834 7,266 2,695 10,090 1,673 7,191 2,299 9,421 27,515 112,814

مخالفات مواقف السيارات - هيئة الطرق 552 2,760 413 2,065 431 2,155 400 2,000 402 2,010 329 1,645 355 1,775 310 1,550 0 0 477 2,385 405 2,025 362 1,810 4,436 22,180

Parking Fines - RTA RTA Parking Cards (AED 100) 5 50 5 50 103 1,030 468 4,680 217 2,170 155 1,550 171 1,710 449 4,490 998 9,980 718 7,180 22 220 55 550 3,366 33,660

RTA Parking Cards (AED 50) 11 55 22 110 35 175 424 2,120 120 600 168 840 133 665 300 1,500 439 2,195 1,877 9,385 985 4,925 1,428 7,140 5,942 29,710

RTA Parking Cards (AED 30) 8 24 4 12 8 24 10 30 8 24 34 102 10 30 27 81 4 12 5 15 0 0 22 66 140 420

Total - RTA Parking Cards 24 129 31 172 146 1,229 902 6,830 345 2,794 357 2,492 314 2,405 776 6,071 1,441 12,187 2,600 16,580 1,007 5,145 1,505 7,756 9,448 63,790

Salik Cards Salik Cards (AED 200) 462 4,620 414 4,140 357 3,570 319 3,190 342 3,420 347 3,470 285 2,850 292 2,920 324 3,240 406 4,061 249 2,490 266 2,660 4,063 40,631

Salik Cards (AED 100) 515 2,575 537 2,685 619 3,095 487 2,435 609 3,045 660 3,300 585 2,925 473 2,365 637 2,915 694 3,470 486 2,430 519 2,595 6,821 33,835

Salik Cards (AED50) 502 1,255 460 1,380 590 1,475 506 1,265 571 1,428 498 1,245 396 990 401 1,003 586 1,465 603 1,508 402 1,005 448 1,120 5,963 15,137

Total - Salik Cards 1,479 8,450 1,411 8,205 1,566 8,140 1,312 6,890 1,522 7,893 1,505 8,015 1,266 6,765 1,166 6,288 1,547 7,620 1,703 9,039 1,137 5,925 1,233 6,375 16,847 89,603

بطاقات مواقف سيارات بلدية الشارقة Sharjah Municipality Parking Cards (AED 100) 21 42 20 40 11 22 19 38 756 1,512 662 1,324 782 1,564 322 644 567 1,134 769 1,538 401 802 489 976 4,819 9,636

Sharjah Municipality Parking Cards (AED 50) 1,244 2,488 1,092 2,184 1,082 2,164 101 202 614 1,228 302 604 505 1,010 587 1,174 456 912 312 624 99 198 319 638 6,713 13,426

Sharjah Municipality Parking Cards (AED 30) 9 18 17 34 48 96 3 6 195 390 150 300 166 328 249 498 204 408 286 572 286 572 195 390 1,808 3,612

Total - Sharjah Municipality Parking Cards 1,274 2,548 1,129 2,258 1,141 2,282 123 246 1,565 3,130 1,114 2,228 1,453 2,902 1,158 2,316 1,227 2,454 1,367 2,734 786 1,572 1,003 2,004 13,340 26,674

Sharjah Municipality - Parking Cards 1,623 4,058 2,264 5,660 2,568 6,420 2,785 6,963 2,173 5,433 2,619 6,548 3,159 7,898 1,859 4,648 2,218 4,450 2,500 6,250 1,786 4,465 2,336 10,408 27,890 73,197

International Driving License 591 17,730 536 16,080 849 25,470 839 25,170 1,132 33,960 2,246 67,380 2,199 65,970 1,403 42,090 956 28,680 869 26,070 718 21,540 941 28,230 13,279 398,370

مبيعات بطاقات الدرهم االلكتروني 12,631 25,262 11,340 22,680 15,114 30,228 12,962 25,924 14,508 29,016 12,127 24,254 11,482 22,964 7,445 14,890 13,863 27,726 11,946 23,892 8,395 16,790 8,360 16,720 140,173 280,346

Sale of E-Dirham Cards Booking to GCC countries 0 0 0 0 0 0 0 0 1 30 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 30

Booking to other countries 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Change of booking 38 380 35 350 48 480 27 270 28 280 23 230 22 220 21 210 24 240 24 240 16 160 17 170 323 3,230

Printing of tickets 1,497 14,970 1,145 11,450 4,973 11,021 1,219 12,190 1,443 14,430 1,227 12,270 917 10,970 740 7,400 1,183 11,830 1,163 11,630 891 8,910 915 9,150 17,313 136,221

Total - Air Arabia 1,535 15,350 1,180 11,800 5,021 11,501 1,246 12,460 1,472 14,740 1,250 12,500 939 11,190 761 7,610 1,207 12,070 1,187 11,870 907 9,070 932 9,320 17,637 139,481

Envelopes of Emirates Identity Card 0 0 0 0 0 0 12 360 12 360 0 0 0 0 0 0 0 0 0 0 0 0 0 0 24 720

Fly Dubai Tickets booking 0 0 0 0 3 150 7 350 13 650 6 300 4 200 1 50 5 100 1 50 0 0 1 50 41 1,900

Printing of tickets 228 15,510 690 10,350 837 12,555 662 9,930 940 14,100 913 13,695 996 14,940 521 7,815 709 10,635 579 8,685 488 7,320 461 6,925 8,024 132,460

Change of booking 68 1,020 57 855 59 885 42 630 89 1,335 171 2,565 169 2,535 75 1,125 50 750 60 900 45 675 50 750 935 14,025

Total - Fly Dubai 296 16,530 747 11,205 899 13,590 711 10,910 1,042 16,085 1,090 16,560 1,169 17,675 597 8,990 764 11,485 640 9,635 533 7,995 512 7,725 9,000 148,385

Abu Dhabi Distribution Company 10,953 21,906 13,163 26,326 15,906 31,812 14,137 28,274 18,640 37,280 17,110 34,220 19,106 38,212 14,333 28,666 21,572 43,144 22,745 45,490 19,537 39,074 19,197 38,394 206,399 412,798

Statistics

Number of transactions and Commission of supporting services at Emirates Post during 2011 according to the automated system of Emirates Post

35

Description January February March April May June July August September October November December Total number

of

Transactions

Total

CommissionTransactions Commission Transactions Commission Transactions Commission Transactions Commission Transactions Commission املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة

Non - Postal Services




Dubai DED Envelopes 72 720 63 630 59 590 90 900 0 0 85 850 0 0 5 0 0 0 0 0 327 4,905 367 5,505 1,068 14,100

Ministry of Labor TransactionsIncoming Transactions 142,704 432,264 163,235 499,363 161,572 493,516 123,897 377,355 192,138 0 190,991 581,925 173,820 529,222 117,458 357,632 175,836 533,628 191,700 583,846 144,992 444,406 180,321 549,779 1,958,664 5,382,936

Outgoing Transactios 459 2,295 0 0 3 15 0 0 2 10 0 0 0 0 0 0 0 0 0 0 0 0 0 0 464 2,320

Envelopes 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

7/25/12 Etisalat bills 181,529 594,235 162,008 518,744 164,996 526,272 137,486 419,742 144,956 427,024 133,911 396,538 136,878 410,981 96,149 270,830 118,116 321,455 128,374 355,271 111,077 304,433 105,440 282,465 1,620,920 4,827,989

WASEL SIM Cards 61 458 54 405 53 398 46 345 56 420 41 310 37 278 18 135 53 398 51 383 36 270 26 360 532 4,158




Etisalat Prepaid cards (AED 50) 79 198 115 288 158 395 157 393 176 0 139 348 150 375 102 255 131 328 192 480 100 250 179 448 1,678 3,755


Etisalat Prepaid cards (AED30) 411 1,233 257 771 0 0 159 477 297 891 322 642 181 535 115 345 490 613 210 630 104 303 567 709 3,113 7,148

Etisalat Prepaid cards (AED25) 526 658 640 800 701 876 411 514 579 724 596 745 601 751 357 446 490 613 813 1,016 543 679 125 125 6,382 7,946

Etisalat Prepaid cards (AED20) 127 127 98 98 97 97 88 88 152 152 104 104 59 59 74 74 68 68 134 134 103 103 125 125 1,229 1,229

Total - Etisalat Cards 1,220 2,705 1,217 2,395 1,135 2,548 937 2,232 1,298 1,767 1,240 2,331 1,065 2,221 725 1,590 1,146 2,914 1,443 2,795 1,049 1,854 1,035 2,157 13,510 27,509

DU Services DU Prepaid Cards- Pay As you go 98 916 123 1,150 105 981 66 617 94 879 96 898 72 673 27 252 81 757 66 618 73 683 4 30 905 8,454




DU Prepaid Cards (AED 20) 1,507 2,411 1,338 2,141 1,333 2,133 1,229 1,966 1,211 1,938 1,164 1,862 1,321 2,113 793 1,269 1,019 1,630 1,524 2,438 767 1,227 1,193 1,909 14,399 23,038

Total - DU Cards 2,724 10,499 2,460 9,405 2,876 15,641 2,242 8,370 2,511 10,378 2,280 9,210 2,440 9,513 1,481 5,829 1,834 7,266 2,695 10,090 1,673 7,191 2,299 9,421 27,515 112,814

مخالفات مواقف السيارات - هيئة الطرق 552 2,760 413 2,065 431 2,155 400 2,000 402 2,010 329 1,645 355 1,775 310 1,550 0 0 477 2,385 405 2,025 362 1,810 4,436 22,180

Parking Fines - RTA RTA Parking Cards (AED 100) 5 50 5 50 103 1,030 468 4,680 217 2,170 155 1,550 171 1,710 449 4,490 998 9,980 718 7,180 22 220 55 550 3,366 33,660

RTA Parking Cards (AED 50) 11 55 22 110 35 175 424 2,120 120 600 168 840 133 665 300 1,500 439 2,195 1,877 9,385 985 4,925 1,428 7,140 5,942 29,710

RTA Parking Cards (AED 30) 8 24 4 12 8 24 10 30 8 24 34 102 10 30 27 81 4 12 5 15 0 0 22 66 140 420

Total - RTA Parking Cards 24 129 31 172 146 1,229 902 6,830 345 2,794 357 2,492 314 2,405 776 6,071 1,441 12,187 2,600 16,580 1,007 5,145 1,505 7,756 9,448 63,790

Salik Cards Salik Cards (AED 200) 462 4,620 414 4,140 357 3,570 319 3,190 342 3,420 347 3,470 285 2,850 292 2,920 324 3,240 406 4,061 249 2,490 266 2,660 4,063 40,631

Salik Cards (AED 100) 515 2,575 537 2,685 619 3,095 487 2,435 609 3,045 660 3,300 585 2,925 473 2,365 637 2,915 694 3,470 486 2,430 519 2,595 6,821 33,835

Salik Cards (AED50) 502 1,255 460 1,380 590 1,475 506 1,265 571 1,428 498 1,245 396 990 401 1,003 586 1,465 603 1,508 402 1,005 448 1,120 5,963 15,137

Total - Salik Cards 1,479 8,450 1,411 8,205 1,566 8,140 1,312 6,890 1,522 7,893 1,505 8,015 1,266 6,765 1,166 6,288 1,547 7,620 1,703 9,039 1,137 5,925 1,233 6,375 16,847 89,603

بطاقات مواقف سيارات بلدية الشارقة Sharjah Municipality Parking Cards (AED 100) 21 42 20 40 11 22 19 38 756 1,512 662 1,324 782 1,564 322 644 567 1,134 769 1,538 401 802 489 976 4,819 9,636

Sharjah Municipality Parking Cards (AED 50) 1,244 2,488 1,092 2,184 1,082 2,164 101 202 614 1,228 302 604 505 1,010 587 1,174 456 912 312 624 99 198 319 638 6,713 13,426

Sharjah Municipality Parking Cards (AED 30) 9 18 17 34 48 96 3 6 195 390 150 300 166 328 249 498 204 408 286 572 286 572 195 390 1,808 3,612

Total - Sharjah Municipality Parking Cards 1,274 2,548 1,129 2,258 1,141 2,282 123 246 1,565 3,130 1,114 2,228 1,453 2,902 1,158 2,316 1,227 2,454 1,367 2,734 786 1,572 1,003 2,004 13,340 26,674

Sharjah Municipality - Parking Cards 1,623 4,058 2,264 5,660 2,568 6,420 2,785 6,963 2,173 5,433 2,619 6,548 3,159 7,898 1,859 4,648 2,218 4,450 2,500 6,250 1,786 4,465 2,336 10,408 27,890 73,197

International Driving License 591 17,730 536 16,080 849 25,470 839 25,170 1,132 33,960 2,246 67,380 2,199 65,970 1,403 42,090 956 28,680 869 26,070 718 21,540 941 28,230 13,279 398,370

مبيعات بطاقات الدرهم االلكتروني 12,631 25,262 11,340 22,680 15,114 30,228 12,962 25,924 14,508 29,016 12,127 24,254 11,482 22,964 7,445 14,890 13,863 27,726 11,946 23,892 8,395 16,790 8,360 16,720 140,173 280,346

Sale of E-Dirham Cards Booking to GCC countries 0 0 0 0 0 0 0 0 1 30 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 30

Booking to other countries 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Change of booking 38 380 35 350 48 480 27 270 28 280 23 230 22 220 21 210 24 240 24 240 16 160 17 170 323 3,230

Printing of tickets 1,497 14,970 1,145 11,450 4,973 11,021 1,219 12,190 1,443 14,430 1,227 12,270 917 10,970 740 7,400 1,183 11,830 1,163 11,630 891 8,910 915 9,150 17,313 136,221

Total - Air Arabia 1,535 15,350 1,180 11,800 5,021 11,501 1,246 12,460 1,472 14,740 1,250 12,500 939 11,190 761 7,610 1,207 12,070 1,187 11,870 907 9,070 932 9,320 17,637 139,481

Envelopes of Emirates Identity Card 0 0 0 0 0 0 12 360 12 360 0 0 0 0 0 0 0 0 0 0 0 0 0 0 24 720

Fly Dubai Tickets booking 0 0 0 0 3 150 7 350 13 650 6 300 4 200 1 50 5 100 1 50 0 0 1 50 41 1,900

Printing of tickets 228 15,510 690 10,350 837 12,555 662 9,930 940 14,100 913 13,695 996 14,940 521 7,815 709 10,635 579 8,685 488 7,320 461 6,925 8,024 132,460

Change of booking 68 1,020 57 855 59 885 42 630 89 1,335 171 2,565 169 2,535 75 1,125 50 750 60 900 45 675 50 750 935 14,025

Total - Fly Dubai 296 16,530 747 11,205 899 13,590 711 10,910 1,042 16,085 1,090 16,560 1,169 17,675 597 8,990 764 11,485 640 9,635 533 7,995 512 7,725 9,000 148,385

Abu Dhabi Distribution Company 10,953 21,906 13,163 26,326 15,906 31,812 14,137 28,274 18,640 37,280 17,110 34,220 19,106 38,212 14,333 28,666 21,572 43,144 22,745 45,490 19,537 39,074 19,197 38,394 206,399 412,798


36

Service January February March April May June July August September October November December Total 2010

Registered Mail Local 131,429 109,127 551,219 279,335 226,877 78,536 58,402 40,399 39,804 37,026 36,682 415,382 2,004,218

Outgoing - Interna-

tional

125,952 103,787 84,331 54,925 44,593 43,860 37,795 27,835 35,095 42,984 37,291 54,978 693,426

Incoming - International 42,457 37,498 51,726 56,324 55,375 44,516 46,540 43,496 48,794 45,449 41,230 47,870 561,275

Express Mail Local 2,839 151,923 299,352 145,588 210,152 211,486 88,287 242,559 211,696 180,338 243,499 327,052 2,314,771

Outgoing - Interna-

tional

18,125 15,603 17,992 16,449 17,475 16,020 17,090 14,895 15,071 18,106 14,051 16,972 197,849


Parcel Mail Local 175 111 143 109 127 74 123 106 69 151 86 88 1,362

Outgoing - Interna-

tional

10,241 9,538 11,742 11,476 12,431 12,951 14,563 10,626 9,551 12,832 11,312 12,682 139,945



37

Working HoursName of the post office Location / City

04-26222227:30 AM - 9:00 PMHor Al Anz – Main Post OfficeDubai

Zone 1

02-621161121:00-07:30Abu Dhabi Central Post Office Abu Dhabi

02-679454321:00-07:30Hamdan Post Office

02-665711815:00-07:30Al Butain Post Office

02-681119515:00-07:30Khalidiya Post Office

02-674788815:00-07:30

20:00-18:00Tourist Club Post Office

02-642456521:00-07:30Al Falah Post Office

02-575549221:00-07:30Airport Post Office

02-894552615:00-07:30Delma – Tam Post Office

02-877449115:00-07:30

20:00-18:00Al Rowais Post Office

02-884698815:00-07:30

20:00-18:00Zayed City Post Office

02-606349114:00-06:00

20:00-18:00Das Island Post Office

02-555070615:00-07:30

20:00-18:00Mosaffah Post Office

02-583326321:00-07:30Bani Yas Post Office

02-552236721:00-07:30Musffah Post Office

02-894541515:00-07:30Zayed City – Tam Post Office

02-449041616:00-08:30Exhibitions Land Post Office

02-898950315:00-07:30Sila – Tam center Post Office

02-898941915:00-07:30Ghayathi – Tam Post Office

02-882204815:00-07:300Liwa Post Office

02-617729814:30-07:30Abu Dhabi Chamber of Commerce & Industry Post Office

02-634056515:30-08:00Sheikh Khalifah Medical City Post Office

02-501347516:30-09:00Yas Island Post Office

02-883224615:00-07:300Marfa – Tam Post Office

02-563756615:00-07:300Rahbah Post Office

02-681912015:30-8:00Marina Post Office

02-556476015:00-07:300Khalifa Post Office

Second Postal Zone

04-30268187:30 AM - 9:00 PMDubai Central Post OfficeDubai

04-88169897:30 AM - 3:00 PMJebel Ali Post Office

04-33884827:30 AM - 3:00 PMAl Quoz Post Office

04-34427067:30 AM - 9:00 PMJumeira Post Office

04-34403647:30 AM - 9:00 PMSatwa Post Office

04-33133069:00 AM - 5:00 PMTrade Center Post Office

04-22219527:30 AM - 9:00 PMCreek Post Office

04-22336567:30 AM - 3:00 PMThanawiyah Post Office

04-29589767:30 AM - 9:00 PMRiqqah Post Office

04-26943017:30 AM - 3:00 PMAbu Hail Post Office

04-26126877:30 AM - 3:00 PMTawar Post Office

04-26133077:30 AM - 3:00 PMQusais Post Office

Post Offices List

38

04-28627827:30 AM - 3:00 PMRamoul Post Office

04-29553437:30 AM - 3:00 PMDnata Post Office

04-22512987:30 AM - 3:00 PMAl Ras Post Office

04-28516557:30 AM - 9:00 PMRashidiyah Post Office

04-85236627:30 AM - 3:00 PMMasfout Post Office

04-35966997:30 AM - 3:00 PMAl Musala Post Office

04-216499424 HoursNew Airport Post Office

04-26293347:30 AM - 9:00 PMHor Al Anz Post Office

04-29961307:30 AM - 3:00 PMFree Zone Post Office

04-33183999:00 AM - 5:00 PMExhibitions Center Post Office

04-34493177:30 AM - 9:00 PMBeach Post Office

04-32014477:30 AM - 3:00 PMAweer Post Office

04-32357887:30 AM - 3:00 PMAl Barsha Post Office

04- 50154007:30 AM - 3:00 PMSilicon Oasis Post Office

04-28438187:30 AM - 3:00 PMNad Al Hamar Post Office

04-33976377:30 AM - 3:00 PMAl Quoz 4 Post Office

04-26411567:30 AM - 3:00 PMMuhaisna Post Office

04-28042857:30 AM - 3:00 PMWarqa Post Office

04-37002439:00 AM - 5:00 PMDubai International Financial Center Post Office

04- 37516108:00 AM - 4:00 PMDubai Media City Post Office

04- 29429667:30 AM - 9:00 PMNaif Post Office

04-85250527:30 AM - 3:00 PMMunaie Post Office

04- 28452187:30 AM - 3:00 PMMizhir Post Office

04-28450297:30 AM - 3:00 PMKhawaneej Post Office

Third Postal Zone

06-572221921:00 - 07:30Sharjah Central Post OfficeSharjah

06-568242721:00 - 07:30Corniche Post Office

06-555165521:00 - 07:30Al Wahda Post Office

06-528487621:00 - 07:30Al Khan Post Office

06-561404021:00 - 07:30Al Ghuair Post Office

06-533866621:00 - 07:30Sharjah Industrial Area Post Office

06-544066521:00 - 07:30Industrial Area 6 Post Office

06-512223014:30 - 07:30Sharjah Department of Economic Development Post Office

06-882242821:00 - 07:30Dhaid Post Office

06-562750015:00 - 07:30Al Zahra Post Office

06-525334315:00 - 07:30Hamriah Post Office

06-886117721:00 - 07:30Al Madam Post Office

06-535265721:00 - 07:30Muweileh Post Office

06-577023715:00 - 07:30Sharjah Expo Post Office

050-757575014:30 - 07:30Sharjah Industrial Area – Department of Economic Development

Post Office

06-558913015:00 - 07:30University City Post Office

06-742225721:00 - 07:30Ajman Central Post OfficeAjman

06-741345621:00 - 07:30Ajman Industrial Area Post Office

06-882739715:00 - 07:30Manama Post Office

06-745661015:00 - 07:30Ajman Free Zone

06-741346421:00 - 07:30Mushairef Post Office

39

06-765700121:00 - 07:30 Umm Al Quwain Central Post OfficeUmm Al Quwain

06-764600221:00 - 07:30Umm Al Quwain – Industrial Area Post Office

06-765088015:00 - 07:30Umm Al Quwain – Souq Post Office

050-576160014:30 - 07:30Umm Al Quwain – DED Post Office

06-881166915:00 - 07:30Falaj Al Moalla Post Office

06-526100115:00 - 07:30Hamriya Free Zone Post Office

Fourth Postal Zone

07 233351721:00 - 07:30Ras Al Khaimah Post OfficeRas Al Khaimah

07 228446921:00 - 07:30Al Nakheel Post Office

07 268002115:00 - 07:30Al Rams Post Office

07 266697315:00 - 07:30Sha’am Post Office

07 244565115:00 - 07:30Jazeera Al Hamra Post Office

07 244224915:00 - 07:30Al Kharan Post Office

07 227610021:00 - 07:30Al Oreibi Post Office

072280411-16:00 - 08:00RAK Free zone post office

09 222223521:00 - 07:30Fujaira Central Post OfficeFujaira

09 256427315:00 - 07:30Masafi Post Office

09 222287915:00 - 07:30Al Gharfa Post Office

09 244436521:00 - 07:30Dibba Fujaira Post Office

09 237202321:00 - 07:30Khor Fakkan Post Office

09 243122215:00 - 07:30Dibba Al Husun Post Office

09 277722621:00 - 07:30Kalba Post Office

09 223141622:00 - 14:30Fujaira Souq Post Office

07 258551715:00 - 07:30Al Tawyeen Post Office

09 222026615:00 - 07:30Fujaira Municipality Post Office

Fifth Postal Zone

03 755522221:007:30-Al Ain Central Post OfficeAl Ain

03 721264521:007:30-Industrial Area Post Office

03 7814614 15:007:30-

20:0018:00-Al Yahar Post Office

03 732114015:007:30-

20:0018:00-Al Hayar Post Office

03 735115115:007:30-

20:0018:00-Al Wajan Post Office

03 734716715:007:30-Suweihan Post Office

03 7628989 15:007:30-

20:0018:00-Hili Industrial Area Post Office

03 763922515:007:30-Sdministrative Center Post Office

Number of offices at the First Postal Zone: 26Number of offices at the Second Postal Zone: 37Number of offices at the Third Postal Zone: 27Number of offices at the Fourth Postal Zone: 19Number of offices at the Fifth Postal Zone: 8

Total Number of Post Offices: 116

41

Empost

42

Introduction

Empost is a member of Emirates Post Holding Group and

was established in May 1997 with the aim of fulfilling

all courier and transportation needs for express delivery

across the United Arab Emirates.

Over the past decade, Empost has established itself as

a leading provider of customized, efficient and reliable

Domestic and International Express Courier Services.

It has expanded from a local courier company into a

world class integrated total delivery solutions provider.

Our services also include cargo & logistics solutions.

Empost operates efficiently through a fleet of around

600 vehicles and a team of over 800 specialized staff

members across the UAE.

One of the company›s constant quests is to enhance

customer satisfaction and improve the quality of service.

Empost depends on a set of international values and

standards that drives the company to adopt the highest

standards in service delivery. From simple document

deliveries to major cargo shipments, Empost has become

one of the region›s best total delivery solution providers

and this has become evident when Empost was awarded

the ISO 9001:2000 certification for Quality Management

Systems (QMS) in the category of express courier and

logistics services, and the same certification has been

recently upgraded to ISO 9001:2008.

43

Empost Courier Services

Empost provides courier services across both domestic

and international markets, striving to deliver quality

services to clients at competitive prices. Empost›s

products are offered across two Business lines:

• Express Courier Services

• Business Process Outsourcing

1- Express Courier Services

1.1 Domestic Express Courier

• Priority Service

• Local Express Delivery «Within City Limits»

• Remote Express Delivery “Outside City Limits”

• Prepaid Services

• EziMail Service

• Government Delivery Services

• Secure Delivery Services

1.2 International Express Courier

• International Express Documents

• International Express Non Documents

• International Express Inbound

2- Domestic Express Courier Service

Priority Service

Through this service Empost makes sure that documents

or packages are collected and delivered on the same day

anywhere in the UAE with a dedicated transportation

from origin to destination without stopover. Availability

is subject to delivery cutoff time schedule in each area.

Priority service is available for credit or cash customers

throughout the business days. Special rates are applicable,

based on areas within city limits and inter-emirates.

Local Express Delivery "Within City Limits"

Documents and Packages are collected and delivered

within 24 hours across UAE within the city limits.

Remote Express Delivery “Outside City Limits”

Documents and Packages are collected and delivered

anywhere in UAE including remote areas with limited

access. Delivery will be done in 48 hours or as mutually

agreed with the customer.

Prepaid Services

For customers’ convenience, Empost offers prepaid

service to its valued customers, where they can send

their consignments using prepaid Airway Bills for

domestic deliveries across UAE. Customers can drop

their consignments at dedicated Empost offices located

across UAE or call the Contact Center to make a booking

to collect their consignments from dedicated address.The

prepaid Airway Bills are valid for one year from the date

of purchase and are non refundable.

EziMail Services

EzMail is one of the prime solutions Empost offer

within wide range of services; delivery of mails and

packages from Customer mailbox straight to their

preferred location on-time with special care and absolute

confidentiality on a daily basis. EziMail Service covers the

delivery of the following:

• Ordinary postal items

• Registered mails and Labor Documents

• Small Packages

In addition to the above, Empost can collect all customer

outgoing postage stamped mails (secretary›s/front desk

mail) and process them directly into the postal mail stream.

EziMail Service is also offered as an added value when

renting a P.O Box EziMail Bronze, EziMail Silver or

EziMail Gold from Emirates Post

Government Services

A specialized courier service that delivers highly sensitive

and confidential government documents, licenses,

certificate or reports to individuals, private companies

44

and or public sectors. Some of these highly sensitive and

confidential documents are:

- Passport

- Visas

- Health cards

- Medical reports

- Fitness cards

- Birth certificate, etc

- Trade licenses

Secure Delivery Services

Empost caters and provides delivery solutions to banks

and other financial institutions for their products like:

• Credit Cards

• Debit Cards

• Cheque Books

• PINS

• RSA Tokens

with the highest level of security and privacy in

highly efficient manner. This unit also offers end to

end solutions to the Customers, such as Printing of

Transmittals, Packaging, Insertion of Seasonal Flyers,

Stationery/Inventory Management etc. Deliveries are

done with prior appointment with the customer ensuring

proper identity verification.

2.1- International Express Courier

Through its vast international express courier service

network, Empost offers integrated functional solutions

to meet the globally increasing demand for express

courier needs. Empost delivers all kinds of urgent

and important documents and packages, to over 200

destinations worldwide.

• Express Documents

• Express Non Documents

• International Express Inbound

2 Business Process Outsourcing

Empost specializes in providing solutions and in

managing all the administrative support services related

to the entire cycle of outsourced business requirements

including the delivery of the processed documents by the

concerned entity.

The service also caters tailor-made mail document

management solutions to large business sectors such as

Government, Banks, Financial and Corporate institutions

through a single comprehensive source providing a total

solution for incoming and outgoing mails as well as inter-

department documents within the premises or externally

between branches.

Value Added Services

E-Services

Empost now offer their valued customers a wide variety

of e-Services such as booking, tracking, rate calculation,

viewing and printing of statement and invoices.

45

Track Shipment

Customers can track and trace consignments online

by using their Airway Bill number. Multiple tracking

of consignments can also be done by entering all the

Airway Bill numbers. One Airway Bill number per line.

Rate Calculator

The rate calculator provides customers with charges for

a particular delivery based on the consignment type,

weight or volume that they select.

New Bookings

Customers can now book consignments online by using

a simple and user-friendly booking form. This facility is

available for both credit and cash customers anytime

anywhere with online Airway Bills (coupons) printing

function for credit base customers.

My Bookings

It is now easier for customers to retrieve and view

the booking details as well as the flexibility to update

the preferred pick up/delivery date and time of the

consignment, subject to operational time schedule.

Account Status Report

As part of relentless dedication to make transactions

easier, customers can view and print statement of

accounts, invoices and receipts by logging into the

website.

Transaction Register

Customers can search all their transactions with Empost

online by entering a specified date range.

Receipt Register

Customers can view all their payment details online

through receipt register.

Customer Profile

Customers may update their company profile, address

and contact details through the Empost website.

46

Courier Service

New Courier contracts increased to as high as 200% in 2011 compared to 2010. We have managed to sign up

accounts from the different sectors (Government, Financial and Private sectors), thereby making the total of 383

active courier accounts in 2011.

Courier contracts were renewed/signed with number of partners including additional services such as delivery of

cards, pins and cheques. Government Contracts were also signed with new partners. Empost managed to expand-

ed its reach throughout the UAE by providing its services through some post offices and its special locations.

Empost fleet:

1 Number of owned vehicles

Cars 106

Motorcycles 308

2 Number of leased vehicles

Cars 139

Total Number of vehicles 553

Statistics:

Statistical data on Empost’s services (Number of different service transactions during 2011).

Type of Service Number of Transactions during 2011

1 Domestic Courier Services 376,113

2 International Courier Service 23,986

3 Government Services:

Jawaz 1,284,172

Ameel 63,242

Tawseel 30,496

Health Pack 372,075

4 Bank Transactions 529,962

Total number of transactions during 2010 2,680,046

Key Achievements in 2011

47

Operational branches of Empost

1- Empost Head Office – Abu Hail EP Office.

2- Empost Operation Hub – Al Ramoul

3- Abu Dhabi Branches

- Baniyas Branch

- Delma island Counter- AUH

- Madinat Zayed Counter – AUH

4- Al Ain Branch

5- Sharjah Branch

6- Ajman Branch

7- Fujeirah Branch

8- Khorfakkan Branch

9- Umm Al Quwain Branch

10- Al Dhaid Branch

11- Ras Al Khaimah Branch

Branches of Emirates Post across the UAE through which courier services are offered

1- Abu Dhabi Central Post Office

2- Dubai Central Post Office

3- Deira Main Post Office

4- Creek Post office

5- Thanawiya Post Office

6- Jumeirah Post Office

7- Sharjah Central Post Office

8- Ajman Central Post Office

9- Ras Al Khaima Central Post Office

10- Fujairah Central Post Office

11- Al Ain Central Post Office

CONTACT US

For more information, immediate assistance or to provide us with your feedback, please contact our dedicated

Customer Service Channels:

COURIER SERVICES

Call Centre: +917 4 600565555

Email: [email protected]

P.O. Box 32200, Dubai, UAE

www.empostuae.com

Call Centre

Empost Call Centre is available 7 days a week:

Saturday to Thursday: 08:00 am to 08:00 pm

Firday: 04:00 pm to 08:00 pm

Empost offices/branches are open from 08:00 am to 08:00 pm, Saturday to Thursday

49

Wall Street Exchange Centre

50

Annual statistical report of Wall Street Exchange Centre 2011

Wall Street Exchange Centre, a member of Emirates

Post Group Holding has been providing a wide range of

foreign exchange, money transfer and related services in

the region for over 25 years.

Wall Street’s continued growth has allowed it to set up a

worldwide network that includes offices in the UAE, UK

and Hong Kong. Today, its branch network spreads across

these regions while the company continues to grow

its international presence through agents and partner

banks. And so, with its global reach, local expertise, and

dedicated, Wall Street is the preferred choice for currency

exchange & remittances. In addition to this, Wall Street

provides different other services such as credit card bill

and cash payments, National Bonds, Air Arabia, Etisalat

and RTA Products, EzeTop and much more.

Wall Street Exchange center maintains strong

relationships with hundreds of banks and financial

companies worldwide, also it owns a trading floor

dedicated for buying and selling the foreign currencies

and equipped with state-of - the-art systems. The group

is keen to comply with the regulations of UAE Central

Bank concerning money laundering.

51

Overview

Vision, Mission, Values

Vision

To be the preferred choice for reaching people worldwide

Mission

To offer currency exchange and money transfer services

which satisfy our clients and exceeds their expectations

Values

Trustworthy

Creative

Customer Service Excellence

Security, Confidentiality and Integrity

Services

Core Services

- Money Exchange

- Money Transfer

- Salary Payout

Additional Services (Value Added Services)

- Air Arabia

- Credit Card Payment

- DU

- E-Dirham

- Etisalat

- Ezetop

- National Bonds

- SEWA

52

Local Branches ( 24 )

City / Emirates # of Branches

Abu Dhabi 3

Al Ain 1

Dubai 15

Sharjah 3

Umm Al Quwain 1

Fujeriah 1

International branches (12 )

Country # of Branches

United Kingdom 3

Hong Kong 9

Employees

2010 2011 Change

347 357 3%

Correspondent Banks - Statistics

2010 2011 Change

132 132 0%

Local and Overseas Branches

53

Country # Banks / Financial institution

Australia 1

Bangladesh 22

Canada 1

China 3

Djibouti 1

Egypt 1

Germany 1

India 19

Indonesia 3

Japan 2

Jordan 4

Kenya 1

Morocco 1

Nepal 7

New Zealand 1

Pakistan 4

Philippines 11

Saudi Arabia 3

Singapore 2

South Africa 1

Sri Lanka 7

Syria 2

Thailand 1

UAE 19

United Kingdom 7

United States 2

2011 Main Achievements

Profit Growth of 56.66 %

Foreign Currency Export Growth of 67.5 %

Tie Up with NBAD for issuing Salary Payout Cards “ RATIBI “

Tie Up with Etisalat for accepting their payment via ezeepay service

Launched marketing promotion “ Street of Deals “

Received “ ISO 9001:2008 “ certification

Conducted “ Staff Annual Party “

Correspondent Banks 2011

55

Electronic Documents Centre

56

Annual Statistical Report of the Electronic Documents Centre ”EDC” for 2011

Overview of the Electronic Documents Center ”EDC”

The Electronic Documents Center was established in

2002 as the first joint venture company of its kind

between the public sector “Emirates Post Group

Holding” and the private sector “ABBA Electronics” in

the Gulf and Middle East regions. EDC specializes in

processing and preparation of the postal items and cards

printing in order to reflect the concept and quality of the

postal services through setting high quality standards and

provision of world-class services.

The Center benefits from the strengths of Emirates Post

Group Holding in its capacity as the national provider of

postal services in the UAE, having extensive experience in

the field of postal services. Thus EDC will enjoy high level

practical and operational experience in a safe and secure

electronic environment.

On the other hand, ABBA Electronics Company is

considered as one of the leading players in the field of

mail processing and integrated solutions for smart cards.

Today, EDC is regarded as the first of its kind in the

region specializes in providing integrated services in

the fields of outsourcing data printing such as invoices,

account statements, packaging and distribution the

same ,printing and personalizing of the smart cards and

delivery of the same to the customers.

EDC provides its services mainly to the following sectors:

• Financial sector

• Telecommunication sector

• Health sector

• Services sector

• Public and private sectors

Services offered by EDC:

Preparation of designs:

The presence of highly qualified designers to create and

design the requirements of customers such as account

statements, invoices and other documents.

Management of stationery:

Management of corporate stationary such as letterheads

and envelopes with the logo in a cost-effective manner

through procurement and storage, in addition to the

optimal use of stationary for printing data such as

account statements etc. for the customers.

57

Dynamic printing:

Print miscellaneous data and personal documents at high

speed with the possibility of the introduction of dynamic

images to existing data before printing.

Printing cards:

Printing identification data on the financial cards (credit

cards) and non-financial cards (such as customer loyalty

cards insurance cards, employee identification cards,

etc...) and automatically stick and laminate such cards.

Automated packaging:

Secure automated packaging and smart insertion systems

for packaging with additional pamphlets for various

purposes such as marketing.

Delivery:

Ensure the possibility of delivery- after printing and

packaging- the next day within the scope of Emirates

Post.

Local and international presence:

• EDC provides its services to the customers in UAE

and abroad

• EDC conducts its business through two branches in

the UAE: the main branch in Dubai and The Abu Dhabi

branch

• The EDC is looking at international presence and

having branches in other countries.

Key achievements, projects and developments

during 2011:

• Achieving the contract with the Roads and Transport

Authority (RTA) for the project (RTA services standard

card) and maintenance project.

• The actual net profit in 2011 increased by 51% over

the budgeted net profit for the same year. Moreover the

net profit increased by 68% compared to the actual net

profit in 2010.

• The actual operating revenue (Excluding special project

revenue) in 2011 increased by 11% over the budgeted

operating revenue for the same year. Moreover the

operating revenue increased by 19% compared to the

actual in 2010.

58

Year Printing Center Cards

CenterPrinting Inserting

2010 235,939,163 94,081,383 2,016,038

2011 241,471,358 149,660,668 939,178

Year Number of employees2010 1652011 175

• Even though the actual profit has increased by 51%

over what was targeted in 2010, the total cost decreased

by 10% in the same year.

Future plans:

• EDC has targeted a growth of 15% in Net Profit

compared with 2011. (Growth rate of 93% compared

with the Net Profit of 2010).

• EDC has targeted a growth of 13% in Operating

revenues compared with 2011.

• EDC has targeted a growth of 7% in total revenues

(including Operating & RTA Project) compared with 2011.

EDC’s new services:

• Electronic Bills/ E-Statement

• Returned Mail Service

• Sorting Service

Social responsibility of EDC:

Recycling the used stationary in an initiative aimed at

protecting the environment

Facts and figures

Growth of the offered services:

Growth in the number of branches:

- The main branch was established in Dubai in the year 2002

- The second branch was established in Abu Dhabi in

the year 2005

Growth in the number of employees:

Contact Details:

Phone Number: 00971 – 4 – 3 340 340

Fax Number: 00971 – 4 – 3 340 040

Email: [email protected]

Website: www.edc.ae

Annual Report 2011 - epg.gov.ae · PDF fileSupreme Council member and Ruler of Sharjah His...

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