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UCCO 2009 Annual Report 1

UnitingCare Community OptionsUnitingCare Community OptionsAnnual Report 2009

UCCO 2009 Annual Report4

New PartnershipsNew partnerships forged with funders, health providers, and ethnic community groups

Individualised ServicesNew individualised service options developed for people with disabilities

Expanded Research TeamResearch Fellow Peter Feldman welcomed into the PACS project

Social Inclusion ProjectsNew projects launched to address issues of social isolation.

New ChairpersonDr Stephen O’Kane replaced outgoing Chair of the Board, Dr Helen Molnar.

Bushfi re ResponseOur staff were involved in short- and long-term support for bushfi re survivors.

BUGLE AwardOur quarterly newsletter won the Aged and Community Services Agency Excellence Award for Best Newsletter

UCCO 2009 Annual Report

HighlightsHighlightsTHE new year brought a number of challenges to the organisation including a new central head office and new teams. Despite the changes our staff coped well, working with a total of 1065 participants. They also provided assistance to 2201 carers, providing them with 56,128 respite hours. 2008/9 also saw the beginning of a series of infrastructure upgrades as part of a longer-term plan to meet our future technology demands. We also developed risk management strategies for the organization and streamlined our contract management processes.Of course we also continued to develop a range of new and innovative programs in response to community need. We launched a long-term research project to develop a different service model for the ageing sector. The People at Centre Stage project will run for three years and is supported by a number of partners.

The February bushfi res challenged support services in our region and we’ve been able to provide support to survivors in rebuilding their homes and communities.This year we invested considerable resources into addressing issues of social isolation in the community. We ran a national training program with the Uniting Church to promote the use of Asset-Based Community Development to reconnect isolated older people. Our work with the Inner East Primary Care Partnership led to a Community Leadership Program to develop local social engagement projects.Finally we also ran a six-month trial to provide one-on-one support to older people to help them reconnect to their communities.We hope that many of these initiatives will continue to grow and blossom in the coming year.


Working togetherWorking together to achieve

a good life for all

Organisation Snapshot

Annual Operating Budget (2008/9): $17.8 millionNumber of people supported (2008/9): 3266Offi ce locations: Glen Waverley, Knox and WhitehorseArea of Operation: Boroondara, Knox, Manningham, Maroondah, Monash, Whitehorse and the Shire of Yarra RangesNumber of staff: 143 (94 full-time and 49 part-time)Number of direct support workers: 40Number of volunteers: 112


About UsAbout UsUNITINGCARE Community Options (UCCO) provides community support services in the Eastern Metropolitan Region of Melbourne. We serve the municipalities of Boroondara, Knox, Maroondah, Manningham, Monash, Whitehorse, and the Yarra Ranges. Our staff are based in Glen Waverley, Knox and Box Hill.Our fi rst service for older people was launched in 1987 under the name Community Options Victoria. We’ve grown signifi cantly since then and now work with people of all ages and abilities. This year we provided support to almost 3300 people. UnitingCare Community Options is auspiced by the Uniting Church in Australia. We are part of the wider UnitingCare Australia Network, which consists of more than 400 organizations and provides over 25,000 residential and community care places.

We also work closely with a range of other organisations and agencies in the community care and health sectors. We understand the importance of strong partnerships and working with others to promote change.We work in close partnership with older people, people with disabilities, and carers to ease the challenges that they face. We are funded through a variety of state and federal programs and use these funds to provide positive, individualised support in pursuit of a good life for all.


“It’s been an exciting year with “It’s been an exciting year with many important changes. I look many important changes. I look forward to being involved in the forward to being involved in the development of new strategic development of new strategic

directions and new approaches directions and new approaches to delivering services”to delivering services”


UnitingCare Community Options is committed to the vision of ‘a good life for all’. The organisation is dedicated to supporting people, helping them realise their goals and dreams, and participating fully in community life. In my six years on the Board of Governance I have been continually amazed at the capacity and resilience of our staff to respond to urgent community needs. The February bushfi res demonstrated this capacity even as it challenged our staff to fi nd ways to support those in need. It was great to see so many staff volunteer their time to support survivors. I’m excited about the progress we’ve made in issues of social inclusion this year. With three separate new projects launched during the last 12 months we are taking important steps towards supporting some of the most isolated members of our community.Partnerships with other organsiations and peak

bodies in the community care sector have been essential to our progress in this and other areas and I acknowledge their support. The Board of Governance and Senior Management team worked to refi ne the strategic direction of the organisation this year, and to monitor and evaluate its progress. This enabled many initiatives to be consolidated and improved.The continued innovation of the organisation is underpinned by the dedication and enthusiasm of the Board, management, and staff. I would like to sincerely thank the voluntary Board members and all UCCO staff for the work they have undertaken this year and for their commitment and professionalism.

Dr Stephen O’KaneChairperson

Board ReportBoard Report


“Without the support of our funders, “Without the support of our funders, research partners and other research partners and other

organisations in the sector, we could organisations in the sector, we could not achieve what we do. Partnerships not achieve what we do. Partnerships

are fundamental to our work.”are fundamental to our work.”


OUR theme this year is partnership in acknowledgement of the role our partners have played in many of our achievements this year. We’ve established new relationships with organizations including Alzeimer’s Australia Victoria, the Brotherhood of St Laurence, the Council on the Ageing, Fronditha Care, and Prahran Mission.These partnerships have been integral to the establishment of a number of important new projects and our ability to secure funding. They are also an important means of sharing knowledge and expertise within the community care sector.This year threw up a number of unexpected challenges. Despite our efforts, moving to a new head offi ce required a number of adjustments. It is a testament to our staff that they were able to still able to continue providing high quality services.

The February bushfi res also challenged our staff to fi nd ways to support those in need. I’m proud of the many staff who volunteered their time to be involved in supporting the survivors. Their generosity was also expressed in the donation our staff made to the Uniting Church SHARE appeal.I’m particularly proud of the work that we’ve done in addressing social inclusion Issues this year. This is an area we have been advocating on for years and it is exciting to see several promising new projects currently progressing. The leaders from our fi rst Community Leadership Program recently graduated and I look forward to seeing their projects mature.

Ronda HeldChief Executive Offi cer

Leadership ReportLeadership Report

UNITINGCARE Community Options is governed by a 10-member Board of Governance who bring a range of skills, experience, and knowledge to their roles. Our board members come from a range of backgrounds including health and community-based organisations. The Board also has participant members who ensure that the interests of those we

work with are represented at the highest level within the organisation.The Board is supported by an executive Leadership Team and a Senior Management Team who work closely with the board to ensure that strategic goals are translated into the every day activities of the organisation.

GovernanceGovernance


Dr Stephen O’Kane (Chair)Strategy, Quality and Advocacy sub-committeeRobert Ewing (Co-Chair)Chair of Strategy, Quality and Advocacy Sub-Committee Professor Sheila Bellamy Chair of Finance, Audit and Risk Management sub-committeeDr Margery CampbellChair, Research sub-committee Liz GilliesFinance, Audit and Risk Management sub-committee

Jon HiltonFinance, Audit and Risk Management sub-committeePhong NguyenDr Nancy NicholasGregg NichollsStrategy, Quality and Advocacy sub-committeeJill WellsParticipant Representative Finance, Audit and Risk Management sub-committeeHelen Molnar (Retired)Outgoing ChairpersonDonavan Marney (Retired) Participant Representative

Board of GovernanceBoard of Governance

Ronda HeldChief Executive Offi cerJohn DommettGeneral Manager, Operations

Emmanuel GauciGeneral Manager, Service Development and Support

Leadership TeamLeadership Team

Iris BritoActing Manager, Operations (Ageing)Susanna LaurensManager, Operations (Disability)Lynda CourtSenior Practice AdvisorJohn Litchfi eldManager, Support Services

Gordon MathiesonActing Senior Finance Offi cer

Michael GelfandActing Manager, Service Development

Pam WhitePastoral Care Outreach Worker

Senior ManagementSenior Management


A Unique ApproachA Unique ApproachOUR vision is to achieve a good life for all. This vision underpins all that we do as an organisation. We believe that to live a good life, people need more than just the basics of day-to-day life. A person may depend on access to paid care, but it is by being able to live at home, with the support and care of friends and family, and by holding valued roles that people are able to have good and happy lives.Our staff work with people to identify both their immediate needs, and their longer-term goals. We work in partnership with people and encourage them to take control of their care arrangements. Our philosophy is refl ected in the language that we use. We describe the people who use our services as participants, in order to refl ect our commitment

to partnership and the involvement people have in shaping our services at an individual and organisational level. For the same reason we also choose to describe our operations staff as partnership workers.We have a long history of supporting people to make their own decisions and taking responsibility for choices related to their care. This experience provides us with a solid foundation in implementing changes to disability service funding. Our experience in providing individualised, consumer-directed care will also be carried forward into new approaches to supporting older people.


Other

Monash

Whitehorse

Boroondara

Manningham

Knox

Yarra Ranges

Maroondah

English Speaking Country

Non-English Speaking Country

Australia

Local Government AreaLocal Government Area

Country of OriginCountry of Origin

Not Stated

Other Government Pension

Carer Allowance

Disabiilty Support Pension

Aged Pension

No Pension

Income SupportIncome Support


WE support over 3000 older people, people with disabilities, and carers each year. Our participants come from across Melbourne’s eastern suburbs.Our participants vary widely in age, background and income. The majority of our participants are female (60 percent). Their average age is higher than that of our male participants with half over the age of 60. Of our male participants, half are under 30 years of age and a further third are over 60 years of age. The proportion of younger participants, both male and female, has grown signifi cantly from only a third under the age of 60 in 2003 to over 60 percent currently.Three quarters of our participants live in the inner east municipalities of Boroondara, Whitehorse and Monash refl ecting our roots

in the inner eastern region. A further 16 percent of our participants are from the outer east of Melbourne. The number of participants from this area is a strong area of growth for the organisation.Almost a fi fth of our participants were born in countries where English is not the fi rst or national language. 87 percent of participants speak English, however our participants use 29 languages other than English. The major languages are Greek, Chinese, Italian and Vietnamese.Two thirds of our participants are dependent on government income support. Of these, the majority are receiving either Aged, Disability Support or Carers pensions.

Participant Participant DemographicsDemographics

Services for Older People and Carers of Older PeopleServices for Older People and Carers of Older People

Direct2Care (D2C)

incorporating Carelink

National Respite for Carers Program

• Flexible Respite• Respite Partnerships

• Commonwealth Carer Respite Centre

Community Aged Care Packages

Extended Aged Care

at Home Packages

Extended Aged Care

at Home - Dementia Packages

Aged Care -Housing

Support for the Aged (HSA)

Quick Response Service

Chronic IllnessContinuity of

CareLinkages

Acute Health -Hospital

Admission Risk Program

(HARP)

Service StructureService Structure


Services for People with Disabilities and Services for People with Disabilities and Carers of People with DisabilitiesCarers of People with Disabilities

Commonwealth Respite and

Carelink Centre

Respite for carers of people with a severe

and profound disability

Mental Health Respite

Respite for Young

Carers

Saturday Respite

Program

Preventative Respite

(Circles of Support)

Individualised Packages • Support and Choice

• Future for Young Adults• Home First

• Accomodation Outreach Support

Flexible Support

Packages

Family Choices (Royal

Children’s Hospital)

Linkages

Listed below are the various services and programs we offer for older people and people with disabilties. The cells shaded in green represent the programs we provide for carers in each area.


AN ongoing challenge for our staff is fi nding creative ways to fund needs that fall outside the scope of government funding. Often these needs relate to the parts of a person’s life that most impact on their ability to live the life they hope for.To address this issue, UnitingCare Community Options last year established the ‘Realising Dreams’ grants program. Fundraising activities such as the annual Murray to Moyne bicycle relay support our grants program. This year we raised a total of $14,197.70. These funds went to support 23 individuals and families in a variety of ways. Several examples are listed on the right.Our fundraising activities are dependent on the support of the wider community. We thank our primary sponsors for this year’s Murray to Moyne event, the Apto Group, the Human Services Union, and McArthur Consulting.

We also thank Australian Home Care Services, Brooker Consulting, Calvary Silver Circle, Danby Provan and Co, Melbourne Mail Management, and NAB Elsternwick for their generous support.We particularly thank the Ringwood Golf Club for their continued generosity in supporting the Realising Dreams grants program.

Fundraising for Fundraising for Participant GrantsParticipant Grants

Lauren is six years old and Lauren is six years old and was born with cerebral was born with cerebral palsy. While many things in palsy. While many things in Amanda’s life help address Amanda’s life help address needs resulting from her needs resulting from her condition, funding a bicycle condition, funding a bicycle for Lauren allowed her to for Lauren allowed her to ride around with her friends, ride around with her friends, siblings and parents.siblings and parents.

Luke is currently completing Luke is currently completing Year 11 while caring for his Year 11 while caring for his mother and brother. To get mother and brother. To get through his VCE studies he through his VCE studies he needed a loptop computer. needed a loptop computer. The Realising Dreams fund The Realising Dreams fund purchased a laptop for Luke purchased a laptop for Luke so that he can study and so that he can study and complete his work.complete his work.


Number of People Supported - AgeingQuick Response Program (61 people)Preventative Respite Funding (17 people)Linkages Funding (253 people)Housing Support for the Aged (26 people)Extended Aged Care at Home Packages (43 people)Extended Aged Care at Home–Dementia (6 people)Community Aged Care Packages (169 people)Chronic Illness Funding (6 people)


Working with Working with Older PeopleOlder PeoplePARTNERSHIP workers in our ageing team provide ongoing assistance to older people so that they can continue to live at home. In 2008/9 we supported a total of 581 older participants. This included fi ve new Extended Aged Care at Home packages specifi cally for people with dementia. The box on the left shows the different funding programs we use in our work. This year our aged care team have been involved in a research project with Deakin University. The People at Centre Stage project aims to address some of the key issues older people face by developing a different model of service delivery. The model will provide more autonomy and choice, and more fl exibility in the delivery of different types of service.Our staff will continue to work on the project over the next two years, with a six-month pilot program to be launched in January 2010. The pilot program will involve

20 participants from UCCO and Uniting Aged Care Strathdon.We are indebted to our project partners Alzheimer’s Australia VIC, the Brotherhood of St Laurence, Carers Victoria, the Council on the Ageing, Deakin University and Uniting Aged Care for their support in realizing this project. We also thank the project funders: the Australian Research Council, the Helen McPherson Smith Trust, and the Perpetual Trustees (Percy Baxter Charitable Trust, B. B. Hutchings Bequest and the John William Fleming Trust).

“Sometimes it feels like “Sometimes it feels like people forget that I’m people forget that I’m an adult, that I’ve got an adult, that I’ve got professional qualifi cations professional qualifi cations and that I can still make and that I can still make my own decisions. I my own decisions. I want to have a choice want to have a choice occasionally”occasionally”(Michael, Participant)


Number of People Supported - Disability

Support and Choice Funding (6 people)Special Family Funding (14 people)Saturday Respite Program (24 people)Differences Package (123 people)Making a Difference Packages(212 people)Home First Packages (6 people)Futures Packages (5 people)Family Choice Packages (9 people)Early Choices Funding (54 people)Continuity of Care Funding (1 person)


Supporting People Supporting People with Disabilitieswith DisabilitiesOUR disability team provides short- and long-term assistance to people with disabilities who live in their own homes. In 2008/9 the team assisted a total of 484 participants. The different packages and programs are listed on the left. With the implementation of the Disability Act 2006, funding for disability services has changed signifi cantly. Funding is now attached to individuals and people can choose what support they need. This approach broadly refl ects the Individualised Funding model piloted by UnitingCare Community Options in 2003. Our prior experience in supporting people through an individualised approach provides unique advantages. We continue to work with 15 families from the Individual Lifestyles project.During the last fi nancial year, we supported 15 individuals and families receiving funding through Individual Support Packages.

Our level of involvement was depended on the particular needs of each person. As a result we provided:

Case management support to 6 people, Care coordination to 5 peopleBrokerage support to 4 people

Over the coming months we will be rolling out more individualised services for people through the new zest program. Zest is the name given to our individualised program options.

“When I fi rst joined “When I fi rst joined UnitingCare Community UnitingCare Community Options, I knew very little Options, I knew very little about my options. I did about my options. I did know I wanted to be know I wanted to be involved in deciding how involved in deciding how my funds were spent. It’s my funds were spent. It’s been great- I’ve been in been great- I’ve been in control but had the support control but had the support of experienced staff at of experienced staff at every step of the way”every step of the way”

Julie (Participant)


Number of People Supported - Carers

Intellectual Disability Funding (297 people)Mental Health Respite Program (188 people)Young Carer Program (109 people)Severe and Profound Disability Funding (195 people)Commonwealth Respite and Carelink Funding (954 people)National Respite for Carers Program (367 people)Support for Paid Carers (91 people)


Maintaining Caring Maintaining Caring RolesRolesOUR carer support teams from the Commonwealth Respite and Carelink Centre (CRCC) work primarily with informal, unpaid carers. They provide support on both a one-off and short-term basis focused around respite.In 2008/9, CRCC staff worked with total of 2201 people. Of these, 1412 were carers of older people and 789 cared for people with disabilities. More details can be found in the box on the left.Our staff aim to work with people of all backgrounds and in 2008/9 worked with 364 people from CALD backgrounds and seven people with Aboriginal or Torres Strait Islander heritage. This year we have worked on a number of creative approaches to respite. Most recently we established a support group for Greek carers of people with dementia. The group is part of an innovative respite project for carers of people with dementia undertaken with

Fronditha Care and funded by the Department of Health Aged Care Branch. The group’s seven members meet once a month to socialise and share their experiences as carers with one another.We also ran three meditation retreats providing 40 carers with an opportunity to go away for the weekend. The retreats also gave the carers a chance to refl ect on their roles, learn about meditation, and share their experiences with others.The CRCC team continue to seek out new opportunities to provide innovative, fl exible support and respite for carers in the community.

“Not many people my age “Not many people my age know what it’s like to care know what it’s like to care for someone. It’s something for someone. It’s something I’ll always do in some way. I’ll always do in some way. I’m glad I get to have this I’m glad I get to have this experience, Amanda means experience, Amanda means so much to me.”so much to me.”Elisha (Young Carer)


“Our work with the survivors of the fi res “Our work with the survivors of the fi res marked the beginning of a new approach marked the beginning of a new approach

to case management and service for UCCO to case management and service for UCCO as well as a totally new group of clients. Our as well as a totally new group of clients. Our case managers worked hard to make the case managers worked hard to make the

service work and we’re proud of the positive service work and we’re proud of the positive feedback we’ve received”feedback we’ve received”

Nirvana (Team Leader)

Responding to the Responding to the Victorian Bushfi resVictorian Bushfi resIN February 2009, bushfi res raced across Victoria leaving many people homeless and uncertain about their future. With many of the worst bushfi res located in the eastern region, UnitingCare Community Options was well-placed to respond to the urgent need for support. Our partnership workers worked closely with other Uniting Care agencies in the region to provide grief counselling and crisis support. Our information technology staff also helped re-establish communication in the region by setting up two internet cafes for survivors.Soon after the fi res, two UnitingCare Community Options staff members were released to work with the Department of Human Services in supporting families in the Yarra Valley. By mid-March this involvement was expanded to seven full-time staff working with the Victorian Bushfi re Case Management Service. A part-time team leader and

service facilitator were also seconded to the team.The bushfi re team initially worked with 160 individuals and families, reducing the number to 78 over the last six months. Those clients still needing assistance are supported by a smaller team of two full-time and three part-time case managers.We estimate that 50 percent of our current participants will continue to need support beyond this December and a further 20 percent may require longer-term support than that envisioned for the program.The case management model employed by the team has proven very effective and feedback from clients has been very positive. The experience has been extremely valuable for the staff involved and is likely to infl uence the work of the rest of the organisation.



“I have learned about the importance“I have learned about the importanceof being a connector. I look for this of being a connector. I look for this

ability in other potential leaders who ability in other potential leaders who can help me. People with this ability can help me. People with this ability

help to make things happen.”help to make things happen.”Picknay (CLP Member)


Community SupportCommunity SupportWE often take our social connections for granted:from casual conversations with co-workers to the day-to-day support we get from friends and neighbours. But where these relationships are lacking, our health and wellbeing can suffer.To address this issue, a number of new and existing programs provided community-focused support during 2008/9. In particular several new partnerships with other agencies were launched supported by funds from the Commonwealth, state and local government as well as from philanthropic trusts.The Community Leadership Program (CLP) was launched in partnership with other members of the Inner East Primary Care Partnership. Running for six months, the program trained 20 local community leaders and supported the establishment of six local projects to help support isolated members of their community.Our staff were also involved in developing and delivering a national training program

with the Uniting Church. The two-day program taught attendees across Australia how to use community resources and their own skills and knowledge as a means to address social isolation.Our existing Circles of Support program supported 29 people in develop personal networks made up of family members and friends to help them get the help they need. The Community Liaision Program assisted 27 individuals in achieving a variety of goals including beginning employment and joining local community groups. We also piloted an expansion of the Community Liaision Program focused on supporting fi nancially disadvantaged older people. Over the last six months, 23 people were linked into local community groups for everything from computer training, to fi shing with a local fi shing club.Over the coming year we will continue to expand these programs and promote the use of community resources.


Snapshot - Participant Involvement

Two participant Board membersTwo members on the Access and Equity CommitteeNine-member Participant Committee provides feedback directly to the Leadership TeamInvolved in staff induction and organisation-wide events


Participant InvolvementParticipant InvolvementPARTICIPANT feedback is an important part of our quality processes. For this reason we involve our participants heavily in the organisation. The box on the left details some of this involvement. As the major form of participant represenation within the organisation, the Participant Committee is an important part of the organisation. In 2008/9 the Committee advocated around a number of issues including improved case management, improving carer quality and reliability, taxi services, and meeting respite needs. The Committee also surveyed the wider participant community to fi nd out how to better communicate and get feedback. The survey led to the ‘Tell Us’ project, which will impact on the way that Participant Committee activities and forums are organised. The survey results also contributed to the design and content of the soon-to-be updated UCCO website.

In early-2009 the Committee began working with a consultant from Journey Learning to redefi ne its objectives and set new goals for the next 12 months.With the process now completed, the Committee will be launching several new participant-focussed projects in the coming months.Our Participant Committee members this year were Cathy Catlow, Jill Wells, Kevin Nunan, Lorraine Rodrigues, Matthew Simpson, Padma Saripalli, Philomena Macdonald, and Tom Selwood. Long time member John Halford retired in February 2009.

“I feel honoured to be a part “I feel honoured to be a part of the Participant Committee. of the Participant Committee. We assist with decisions, We assist with decisions, make valuable contributions make valuable contributions and achieve change. We and achieve change. We advocate on behalf of all advocate on behalf of all participants. We are there to participants. We are there to be the voice.”be the voice.” (Cathy, Participant Committee Member)


Reaching OutReaching OutAS our name suggests, UnitingCare Community Options has its roots in the Uniting Church. This infl uences not only the values we have as an organisation, but also our emphasis on providing pastoral support for our staff and participants.In January this year, Deacon Pam White took over the role of Outreach Worker, Pastoral Care, expanding on her work with the Boroondara Outreach Program.The Boroondara Outreach Program this year continued to provide meals to between 30 and 40 people each week. Supported by 20 volunteers, the program provides people from local rooming houses with meals and the opportunity for social engagement and spiritual support. Pam also works one-on-one with a number of the rooming house residents, supporting them to make the changes they desire.Through the Pastoral Care program, we also auspice the Crossroads and Cross Purposes programs, which

provide opportunities for worship to people with disabilities and their families. Crossroads events are run at six locations around Melbourne with about 20 members at each location.Cross Purposes services St Dunstans in Kew minister to 12 families each month.The Crossroads and Cross Purposes programs are dependent on the work of 36 volunteers and the support of local congregations.The Pastoral Care program also provides counseling and spiritual support to both staff and participant and plays an important role in the wellbeing of the wider UCCO community.

“I like singing, watching “I like singing, watching movies, and eating movies, and eating popcorn; sometimes we popcorn; sometimes we do that at Crossroads. It’s do that at Crossroads. It’s fun learning about God, fun learning about God, it’s very important to know it’s very important to know about Him.”about Him.”(Sandra, Crossroads)


Our volunteers support our work in Our volunteers support our work in many different ways: working with our many different ways: working with our participants, supporting our outreach participants, supporting our outreach

programs, providing administration programs, providing administration support. We acknowledge their support support. We acknowledge their support

and thank them for their generosity.and thank them for their generosity.

Our VolunteersOur VolunteersIrene AndrewsLauren ArthurJohn & Pamela BakerRosemary BavageKatherine BettoniHeather BlackwoodJane BlythBrian & Betty BroughtonTina BrownRobin BurnsPauline ChanMarisa ChauPelham ClowesJanette & Neville CollinsPatricia CouttsJutta CowenValerie CoxCalvin CrispKathryn CrocketJennifer CropleyMillicent CummingsRobert DaviesLaura DonoyouPatricia DustingJeanette DysonMaxine FarrarMatthew FawssettDaisy FreyJulia GapperValerie GreenBev GruarKento HaginoAnn HansonMargaret HayesMargery Heard

Rosemary HicksDerek HookSally & Denis HorsburghSherryn HughanAh Yung JanLorna JohnsonLucy KernickJanet LangElizabeth LangleyNancy LarkinBarbara LiddlePip LiebeltJenny & Paul LinossierJan LiondasValerie LittleLi Hua LiuLeolo LlewellynBarbara LloydKenneth & Judith LongRuth LowenKenneth/Edith LyleChristine MacGillVal ManderslootJudith McDonaldValerie McKayJenny McKendryJenni McKinnon-LoveJenny McPhersonEvelyn MeindertsmaJacqueline MillingtonErling MollerJan MooneyRobin MunroSusannah MunroeMarjorie Olive

Edna PadovaniNorma PearceRosemarie PettinatoAdrian QuintarelliMaggie RamswellJoan RankinAnne ReadElsie May RennieDavid RobinsonTherese RowbottomShana RoweLaurence RushLynette RyanMargaret SalmonPadma SaripalliIrwin ScottAnn ScrivenElizabeth ScrivenorPam SeeneyDulcie SharpTammy & Rebecca ShepherdPatricia ShieldsGillian & David SouthamArthur SpencerSadie StevensDorothy SutherlandDaniel ThambiratnamValerie UrieIan WallbridgeMichelle WatsonJohn WhiteIan WhitehillDes WilsonCharmain Wright


Many of our most innovative programs could not succeed without the support of non-government funders, whether these be philanthropic trusts, corporate donors, or the support of individuals and families from the community. Two of our newest projects, the Community Leadership Program for Social Inclusion and the People at Centre Stage projects were both dependent on such funding.We would like to take this opportunity to thank the following individuals and organisations for their support.

Corporate DonorsApto GroupAustralian Home Care ServicesBrooker Consulting Calvary Silver CircleDanby Bland Provan and Co Human Services UnionMcArthur Management ServicesMedicare, Box HillMelbourne Mail Management NAB Business Centre Elsternwick Ringwood Golf Club

IndividualsA WaghornEdith CrowG&D NewboldJulia LingJ McGahyL MorrisLyn ThomasMary DonahuePatricia AdamTom FongVoon Yue StokieW&H Daniels

Trusts/GrantsAustralian Research CouncilHelen McPherson Smith TrustInner East Primary Care PartnershipPerpetual Trustees AustraliaUnitingCare SHARE Appeal

Supporting Supporting InnovationInnovation



OUR services depend on funding from a variety of government programs and sources. The list below shows the various packages and programs we provide and the relevant government department that provides the funding.

Commonwealth Government Funding

Department of Health and AgeingQuick Response Service, Preventative Respite, Linkages, Housing Support for the Aged, Extended Aged Care at Home Packages, Extended Aged Care at Home–Dementia, Community Aged Care Packages, Chronic Illness Funding.

State Government Funding

Department of Human ServicesSupport and Choice, Special Family Funding, Differences, Making a Difference, Home First, Futures, Family Choice, Early Choices Funding, Continuity of Care Funding, Individualised Services Package.

Department of Planning and Community DevelopmentCommunity Leadership Program for Social Inclusion

Joint Commonwealth and State FundingHome and Community Care (HACC) Linkages Packages

Local Government Funding

Whitehorse City CouncilCommunity Leadership Program for Social Inclusion

Government Government Funding SourcesFunding Sources

Board of G

overnance

CEO

Ronda Held

Executive Assistant

GM

Operations

John Dom

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Com

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Manager- D

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Mental Health

Senior PracticeA

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Com

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Research Fellow

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Pastoral Care

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Com

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Partnership Workers -

Ageing Team

Team Lead

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Partnership with C

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Partnership with C

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Leader

Team Lead

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and M

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Team Lead

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Partnership with C

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Partnership with C

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isability and M

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and Saturd

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Team Lead

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Funding

Partnership Workers -

Disability Team

Com

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Ad

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T

Information and

Com

munication

Technology Team

Senior FinanceO

fficer

Team Lead

er -Hum

an Resources

Human Resources

Team

Public RelationsO

fficer

Team Lead

er -Projects

Team Lead

er - Policy Projects

Team Lead

er -Q

uality

Com

munity D

evelopment

Worker- C

onsumer

Participation

Quality Team

GM

Service Developm

entand

SupportEm

manuel G

auci

Manager

Support ServicesM

anagerService D

evelopment

Organisational Structure

Organisational Structure

Correct as of of June 30, 2009

Ground Floor, Building 5, Brandon Offi ce Park530-540 Springvale Road, Glen Waverley VIC 3150

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