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ANNUAL PERFORMANCE REPORT 2013-2014

ANNUALPerformANce

rePort 2013 - 2014

SoUtH LANArKSHIre

S C O T T I S H

FIR

E A

N

D R E S C U E S ER

VI C

E

Introduction 1

Our Vision, Values And Priorities 2

Our Performance 5

Incident Overview 7

Road Traffic Collisions 8

Prevention And Protection 10

Response And Resilience 15

Area Training 19

Communication And Engagement 22

Health & Safety 24

Environment 24

Other Area News 26

CONTENTS


Since the inception of SFRS on 1 April 2013, there have been many significant achievements, delivered through a focus on continuous improvement, following the merger of the eight regional fire and rescue services to form a national organisation.

As a national service we have ensured continued protection of our frontline emergency services in a challenging financial landscape. At the same time, we have maintained and indeed enhanced our local connection with the public and our partners to ensure we have the flexibility to respond effectively to local needs.

Despite the significant challenges of a major organisational redesign we can also be very satisfied that there has been no interruption to our emergency response or prevention and protection activities. Local firefighters from local stations continue to deliver high quality fire and rescue services to local communities across South Lanarkshire.

The past year has seen us build on the excellent reputation and best practice of our predecessor service. Our efforts have seen the number of accidental dwelling fires in South Lanarkshire fall year on year, from 270 in 09/10 to 227 in 13/14, a drop of 16%.

We are however fully sighted on the fact that the number of Deliberate Secondary Fires and Road Traffic Collisions have increased in the past year, and we are fully committed to working closely with local authorities and all stakeholders to better understand these local risks and identify how best to respond to them in terms of preventative work and shape the kind of services the public requires.

This has already been achieved in part through the consultation process for our Local Fire Plan 2014-17 for South Lanarkshire. Through consultation and engagement with key partners, stakeholders and local

communities, we were able to produce a Local Plan that will meet the needs and expectations of people working and living In South Lanarkshire based on their feedback.

We were delighted that the Local Plan was unanimously approved by the Board of South Lanarkshire Council and we are now working towards delivering the outcomes set out in the Local Plan over three next three years.

We know that we cannot reduce fire fatalities and the occurrence of emergencies, which harm people and damage property, without working in partnership with others. We’ve worked hard to support those most vulnerable in society within South Lanarkshire, who may be at increased risk of a fire in the home. Increasing numbers of people living alone and living longer, many with long–term health conditions including in some cases drug and alcohol dependency, mean the service must be able to effectively identify those most at risk and support them to be safer.

Our success is dependent on the significant efforts of SFRS staff who, despite the challenges of fire reform, have remained focussed on improving the quality and consistency of our services throughout the year, sharing best practice and identifying innovative ways to improve public safety within a reducing budget.

The context in which these achievements have been made continues to create challenges, and will continue to do so for the years ahead. However, as a national service we will be better able to face the financial pressures on this organisation and the wider public sector and ensure safer, stronger local communities within South Lanarkshire.

Local Senior OfficerAlan Fairbairn

INTROduCTION

... Local firefighters from local stations continue to deliver high quality fire and rescue services to local communities across South Lanarkshire.

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SOUTH LANARKSHIRE

VISION

our vision is bold and aspirational. The journey of reform gives us the opportunity to build on best practice and deliver, through our partnerships, real improvements to the health, safety and well-being of communities throughout South Lanarkshire.

Our aim is to deliver the best service we can 24 hours a day, seven days a week and to keep challenging ourselves to continuously improve it. Our staff are well trained to very high standards and we continually seek out new approaches to firefighter training so that we can adopt best practice to maintain those standards.

In addition to this, we will be innovative and creative in looking for better ways to do things, in challenging our own thinking and in challenging the thinking of our partners. We will work in partnership with our communities to develop services.

We will strive for excellence and explore new ways to help us develop a fire and rescue service that is recognised as a world leader. We will do this, for example, by exploring how we can best use the available technology to improve our service or develop specialist skills in our workforce.

VALuES

We will develop a values framework which fully aligns with our aspirations for the new service. Our values will reflect our role as a modern 21st century public service and, with our supporting behaviours, will define how we will work to achieve our vision.

We have identified what we believe to be important from the predecessor services’ values statements. These are values that have been consistently demonstrated and constantly reinforced.

SafetyThe safety of the communities we serve is at the core of our values. We will do our utmost to enhance and preserve it. In doing so, firefighters must often work in dangerous conditions. We also place a very high value on their safety.

OuR VISION, VALuES ANd PRIORITIES

dignityWe will respect the dignity and worth of every individual within both the communities we serve and in our workplaces. We will be sensitive to individuals’ circumstances, particularly those who are most vulnerable in our society.

ExcellenceWe will strive for quality in everything we do and will act reliably and responsibly at all times. We will behave professionally and take pride and ownership in everything we say and do. We will be a learning organisation, taking on board the lessons learned from our own experiences and comparable organisations.

diversityWe recognise and value the diversity of our workforce and Scotland’s communities. We will implement working practices that will be attractive to and meet the needs of those diverse groups. We will take steps to ensure equality of access to our community safety and fire prevention services and equality of impact in the delivery of emergency response. We will encourage participation in public life by engaging with diverse community groups and their representatives.

FairnessWe will treat people fairly and not prejudge any individual or situation. We will be consistent and considerate in the development and implementation of our policies and practices.

IntegrityWe will be open and honest in our dealings with colleagues and with the public. We will not compromise on our commitment to act professionally and deliver greater safety and security to the communities we serve.

EqualityWe will remove unlawful discrimination, harassment, victimisation and other conduct prohibited in the Equality Act 2010. We will promote equality of opportunity through our employment practices, service delivery and engagement activities. We will ensure that our corporate decision-making processes are used to identify and remove barriers and bias that would prevent equitable access and quality of service.

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ANNUAL PERFORMANCE REPORT 2013-2014 3

RespectWe will listen to and respect the communities we serve, as well as each other. We will deal with criticism constructively and respect and value each other’s contributions. We will respect the views of partners and members of the public, endeavouring to understand their perspectives to improve our quality of service.

PRIORITIES

Local Risk Management and PreparednessThe SFRS has a statutory duty to reduce the risks to our communities to make certain that they receive the best possible service. The management of risk within our community involves:

• Identifying the risks to the community which fall within the scope of responsibility of the SFRS

• Undertaking a process to prioritise these risks• Ensuring that appropriate Local and National

resource capability and trained Fire Service personnel are in place to address them

Reduction of Accidental dwelling FiresThroughout South Lanarkshire, dwelling fires occur within a wide variety of home types. Statistical analysis has shown that the majority of dwelling house fires occur in the social rented sector. A high percentage of these fires started in the kitchen when the occupier was cooking or had cooked food.

In South Lanarkshire, dwelling house fires are more prominent in several ward areas. Additional significant contributory risk factors are the consumption of alcohol and use of smoking materials in the fires that occur.

Reduction in Fire Casualties and FatalitiesDwelling fires can have a significant negative impact upon both individuals and the community and are financially costly to housing providers in terms of repair and the reinstatement of homes. By giving safety advice and fitting smoke detectors, the SFRS can reduce the risk of fire and its associated human and financial costs as well as enhancing community safety.

The reduction of fire casualties is clearly linked to the reduction in dwelling house fires. The reduction of fire fatalities and casualties is at the core of preventative activities carried out by SFRS in the South Lanarkshire Area. The costs associated with fire casualties are high – with potentially significant trauma to individuals, and high financial costs to health service and housing partners.The Fire & Rescue Service in South Lanarkshire aims to target a reduction in these casualties by working with partner agencies by adopting a more collaborative strategy.

Reduction of deliberate Fire Setting Deliberate fire setting is a significant problem for the Fire and Rescue Service and is responsible for a very high number of all of the secondary fires that are attended in South Lanarkshire. The main secondary fire categories are refuse, grassland and derelict building incidents.

There is a very close link between deliberately set Secondary fires and other forms of anti-social behaviour. By continuing to focus our attention on deliberate fires this will reduce the burden on the SFRS and partners and enhance community wellbeing.

Reduction of Fires in Non-domestic Properties All workplaces and business premises are classed as Non Domestic Fires and come under the scope of the Fire (Scotland) Act 2005. Sleeping risks are seen as a particularly high fire risk as most fatal fires occur at night when people are less vigilant and at their most vulnerable. Residential care homes, student accommodation and self-contained sheltered housing make up the greatest proportion of these incidents within the South Lanarkshire area.

High fire risk properties are audited on an annual basis to ensure that the fire precautions within the property are to a suitable standard. For some buildings, joint inspections are carried out with other organisations, for example Health and Safety Executive, Police Scotland, Trading Standards and Environmental Health.

SOUTH LANARKSHIRE4

Reduction in Casualties from Non-Fire Emergencies A central part of the SFRS’s role is responding to non-Fire emergencies such as Road Traffic Collisions (RTCs), other rescue situations and flooding. Operational Firefighters are trained to a high standard and have at their disposal the latest equipment for extricating and administering first aid to casualties. Attendance at RTCs is a core role for the SFRS but primary responsibility for road safety lies with Transport Scotland, Police Scotland and Local Authorities. The SFRS has a crucial role in supporting these organisations’ activities at a local level and can provide access to hard hitting education programmes aimed at the most at risk groups to highlight the consequences of RTCs and dangerous driving. National statistics identify that the most at risk group is young male drivers who we include in our “Cut it out” programme which is aimed at S5 and S6 pupils.

Reduction of unwanted Fire Alarm SignalsUnwanted Fire Alarm Signals (UFAS) are when an automated fire alarm activates and results in a mobilisation of SFRS resources, and the reason for the alarm turns out to be something other than a fire emergency. Other types of false alarm include malicious 999 calls and emergency calls made when a person genuinely believes that an emergency has occurred which requires the attendance of the SFRS, and that belief subsequently turns out to be unfounded.

Malicious 999 calls reduced by 15% over the same period. Commercial premises that have repeated UFAS are subject to preventative measures that are designed to drive down false alarms.

Every blue light journey increases the risk of collision within South Lanarkshire and has the potential to make members of our communities feel less safe.

All accidental dwelling fires 4.7%

All accidental other building fires 1.1%

Special Service RTCs 3.1%

Special Service flooding 1.4%

Special Service ‘others’ 5.9%

All fatal fire casualties 0.1%Non-fatal fire casualties excl. precautionary checkups 0.9%


All deliberate primary fires

All deliberate other building Fires

All deliberate Secondary fires

All accidental dwelling fires

All accidental other building fires

All fatal fire casualties

Non-fatal fire casualties excl. precautionary checkups

Special Service RTCs

Special Service flooding

Special Service ‘others’

False Alarm: AFAs

False Alarm: Good Intent

False Alarm: Malicious

240 186 142 189

57 59 41 52

1230 1036 1142 1136

254 249 227 243

59 65 56 60

1 4 3 2

45 44 43 44

135 139 150 141

57 54 69 60

321 247 289 285

1770 1959 1863 1863

709 741 706 718

182 135 135 150

2011/12 2012/13 2013/14 3 year Trend average

PERFORMANCE INdICATOR

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All deliberate other building fires 0.8%

All deliberate primary fires 3.0%False Alarm: Malicious 2.8%

All deliberate secondary fires 23.4%

False Alarm: AFAs 38.3%

False Alarm: Good Intent 14.5%

2013/14 INcIDeNtS

SOUTH LANARKSHIRE


INCIdENT OVERVIEW

dWELLINg FIRESPreventing dwelling fires, and the deaths and injuries associated with it, is one of the key priorities of the SFRS in South Lanarkshire. Accidental dwelling fires alone have reduced by 17% over the last 5 years. 65% of incidents are still caused by cooking and this is an area targeted to educate and inform the community. To help mitigate this risk free Home Fire Safety Visits are carried out as an important part of this prevention work.

Many of our most vulnerable citizens are older people who live alone and may have carers or other support agencies calling on them. The SFRS in South Lanarkshire work with a range of partner agencies, including social work and carers, so that colleagues in other services and Local Authority Departments can identify fire safety hazards and we in turn can notify other agencies of individuals in our community requiring additional support.

ROAd TRAFFIC COLLISIONSRoad traffic collisions also account for a large percentage of operational activity in South Lanarkshire but also show a 29% decrease over the previous 5 years in incidents attended.

An example of an incident was a Road Traffic Collision in Biggar where Firefighters used hydraulic cutting equipment to free people trapped in a vehicle following a two car collision that left seven injured and saw the emergency services and the Royal Navy rescue helicopter work to get the casualties to hospital.The incident took place on the A702 in Biggar, South Lanarkshire - approximately half-a-mile from the M74 - around 5:20pm on Monday 8 July.

Our Operations Control in Johnstone received a request for assistance from Police Scotland and immediately mobilised fire appliances from Biggar and Lanark.

Firefighters arrived to find two elderly men trapped within one of the two cars involved in the collision, as well as three walking wounded.

They worked closely with paramedics and police officers to make the scene safe for rescue operations to take place, treat the wounded and cut the two trapped men free from their vehicle.

Four people sustained trauma wounds in this incident, with the number of casualties and presence of trapped people making it a challenging operation requiring the close cooperation and expert skills of all responders. Two were removed from the scene by ambulance to Wishaw General Hospital.

An adult male was flown by air ambulance to Glasgow’s Southern General Hospital, whilst paramedics continued working at the roadside to stabilise an adult female casualty, who was then flown by Royal Navy Sea King helicopter to the Southern General.

SOUTH LANARKSHIRE8

SPECIALIST RESCuE IN SOuTH LANARKSHIREFirefighters conducted a specialist rope rescue operation to rescue a man who had become stranded 40ft down a gorge in Chatelherault Country Park. A Specialist Rope Rescue Team from East Kilbride set up a safe system of work to affect the safe and successful rescue of the man.

RESCuES IN HIgH WINdSFirefighters have responded to a large number of incidents as high winds struck the west of Scotland on the of morning December 5, 2013.

Scottish Fire and Rescue Service Operations Control in Johnstone received reports of 187 incidents between 6am and 11am.

These included incidents within South Lanarkshire where crews from Lanark Community Fire Station rescued a woman from a car that was hit by a falling tree in Pettinain, South Lanarkshire around 6:40am that morning.

In Hamilton, firefighters worked to release two people trapped in a car after it was struck by a falling tree on Hamilton’s Bothwell Road shortly after 8am.

TEENAgER RESCuEd FROM CHIMNEY IN SOuTH LANARKSHIREScottish Fire and Rescue Service crews from South Lanarkshire rescued a 14-year-old boy stuck inside a chimney stack in Carluke on Wednesday May 22.

Arriving on scene, firefighters discovered the boy had fallen down a seven metre chimney stack in a single storey building and was stuck at an internal bend. Initial attempts were made to rescue the youth from both the top and bottom of the chimney, however due to his position within the structure these proved unsuccessful.

This meant that the only possible way to release him was to remove brickwork and gain access to the chimney flue. It was a delicate operation which had to be carried out carefully and methodically.

Firefighters used hand tools and specialist rescue equipment to prevent any further injury to the youth and to ensure that the stability of the building was not compromised.

On arrival the incident commander immediately requested additional resources to deal with the challenging situation. A further fire appliance was dispatched from Lanark, along with a specialist rope rescue team from East Kilbride.


SOuTH LANARKSHIRE CREW ATTENd MAJOR FIRE AT duMFRIES RECYCLINg PLANTThis incident demonstrated the benefits of having a national service, when crews from South Lanarkshire assisted colleagues from Dumfries and Galloway in battling a blaze at a recycling plant near Dumfries on the morning of July 18, 2013

The Scottish Fire and Rescue Service committed more than 30 firefighters to the incident, which began shortly after 8am, with crews from Hamilton playing a vital role in extinguishing the fire.

HIgH VOLuME PuMP RESPONSES TO MAJOR FLOOdINgThe High Volume Pump from Clydesmill, along with specialist trained personnel attended a major flood in the north Glasgow area. A 23 inch water main had burst and flooding had directly affected approximately 30 residential properties, with approximately a further 23,000 residential properties losing water pressure. Clydesmill crews worked from over 12 hours using the High Volume Pump, which can pump up to 7,000 litres of water per minute, to pump water from the affected area into the River Kelvin and help bring the incident to a safe and successful conclusion.

HAZARdOuS MATERIAL INCIdENTSOur Environmental Protection Unit (EPU), which is based at Hamilton, has attended a number of incidents involving hazardous materials. The EPU attends these types of incidents along with specialist Scientific Advisors; incidents have included materials such as ammonia, mercury, petrol and many other types of chemicals and hazardous materials.

SOUTH LANARKSHIRE

SFRS Prevention and Protection department within South Lanarkshire is responsible for ensuring that the service continues to provide support to communities with a focus on making them safer. This work will involve the merging of differing approaches to community safety engagement and enforcement, together with identifying and adopting best practice that will benefit all communities across South Lanarkshire. Prevention and Protection will implement SFRS policies and procedures in respect to community safety and demand reduction within South Lanarkshire.

ENFORCEMENTOver the last year the Services priority has been to identify and audit high risk premise in line with risk based schedule. As an area we also have set internal priorities in relation to Post Fire Events and the assistance of operational crews to provide them with advice in relation to Legislative matters.

To allow this to be achieved a Sleeping Risk database has been created incorporating:- Hotels, Care Homes, Houses of Multiple Occupation ,Hospitals and Operational Referral forms have been widely used interdepartmentally to allow transfer of information.High risk properties are audited on an annual basis to ensure that the fire precautions within the property are to a suitable standard. For some buildings, joint inspections are carried out with other organisations, for example Health and Safety Executive, Police Scotland, Trading Standards and Environmental Health.

Sleeping risks are seen as a particularly high fire risk as most fatal fires occur at night when people are less vigilant and at their most vulnerable. Residential care homes, student accommodation and self-contained sheltered housing make up the greatest proportion of these incidents within the South Lanarkshire area.Over the period 629 audits were conducted with 590 audits successfully closed by South Lanarkshire Enforcement Officers. Of these 590 audits 264 were properties that involved sleeping risks.

In the year 2013/14 One Prohibition Notice was lifted on a property after a prolonged period of work to bring it to the required standard and there is one Enforcement Notice outstanding on a property that is on-going. Enforcement Officers are continuing to work with the occupier and other relevant enforcement agencies to bring it to the required standard. None of these properties involved a sleeping risk.

A number of joint visits were conducted with Building Control Officers and one visit to a Whisky Bottling Plant/Storage facility had a combined visit of Building Control, the Health & Safety Executive and the local Enforcement Officers.

Future workload for the department has to also incorporate Crown Premises which previously were not under the Services legislative authority.

Legislative Offices have been realigned to reflect Building Control areas. As one of our closest partners with regular consultations in relation to new build construction and fire engineered proposals, area legislative offices were relocated to Clydesmill and Hamilton. This has allowed realignment of the officers according to appropriate skill sets and appropriate distribution of the workload. By mirroring Building Control it allows a more efficient line of communication between the services and ensures a more dynamic working relationship between the officers. Biannual meetings have also been established between the departments to ensure skills maintenance in relation to changing legislation and to allow a joint approach to be developed.

This working relationship has allowed 6 South Lanarkshire Building Control Officers to attend the SFRS training college in Cambuslang, so that they could be exposed to hot fire training, allowing them to experience at first hand fire development and the types of temperatures that the Fire Service Personnel are exposed too. This provided them with a better understanding of fire and gave them greater knowledge for when they are considering future building proposals and the safety features that the Fire Service require.

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PREVENTION ANd PROTECTION


South Lanarkshire and North Lanarkshire Areas developed a Concordat of Partnership Working with NHS Lanarkshire in 2012. The aim is to promote and establish a close and harmonious working relationship between both organisations with a particular focus on Fire Safety.

Quarterly meetings are established to allow information exchange, to plan future workloads and to organise joint training events. Last year South Lanarkshire Enforcement Officers participated in a joint training event at Kirklands Hospital involving officers from the Service and NHS personnel. South Lanarkshire officers have also assisted in the provision of expert advice to NHS staff whilst they have been receiving in house training form NHS trainers.

PARTNERSHIP WORKINgThe Scottish Fire and Rescue Service within South Lanarkshire seek to engage through every possible avenue with “at risk” members of our community, through partnership working and a referral pathway to target members of our community with more complex social needs.

Training is undertaken with many partner agencies to ensure their staff are aware of the risk of fire, whilst carrying out their own duties in our communities. There is an on-going programme of targeting care homes, sheltered housing accommodation and areas of higher activity are targeted by all staff, post incident, to try and encourage friends and neighbours to request and uptake a free Home Fire Safety Visit (HFSV).

Whilst the number of accidental dwelling fires is of concern, the total instances for the year has reduced, with the majority of fires confined to the room of origin and caused minor damage due to the increased presence of smoke detectors giving early warning.

Various initiatives were facilitated including thematic action plans based on seasonal activity. The strength of all SFRS initiatives is through a partnership approach and analysis of hotspots is undertaken and shared with partner agencies at a local level to ensure areas of shared concern are addressed where possible at source to prevent further escalation.

Work was carried out with local business through involvement of legislative officers to ensure businesses are aware of the risk of deliberate fires in their properties and advice given on how to protect their property against fire.

SOUTH LANARKSHIRE

YOuTH ENgAgEMENTBy meaningfully engaging with young people, SFRS give individuals the opportunity to gain skills, feel a sense of empowerment and make a healthy connection with positive role models i.e. SFRS personnel as well as their peers and other adults.

Benefits to SFRS as an organisation include;

• Learning from each other’s skills and knowledge

• We can develop new opportunities, initiatives and fresh ideas

• Increases the opportunity for the organisation to deliver important safety messages

Benefits for young people include;

• Increased self-esteem, skills and knowledge

• Enhances individual development and enforces the opportunity to affect change

• Self-discipline and Time Management

• Opens the mind to new employment opportunities

• Meaningful participation gives people a sense of worth and a feeling of being valued which can also contribute to positive mental health.

SFRS seek to achieve an attitude that moves away from youths taking unnecessary risks that would have a negative impact on the community in which they live.Below is a breakdown of the youth interaction figures that directly relate to the intervention activity carried out across South Lanarkshire in 2013/14.

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The Firereach programme provides training and development opportunities for young people principally through Fire & Rescue related activities and is aimed at 16 -19 year olds.

The programme continues to develop the core skills of the young person and promote a more positive image of young people within the community.12 Fire Reach courses were run in South Lanarkshire in 13/14 targeting youths involved in anti-social deliberate fire setting.

Education programmes were also carried out in schools to educate and inform youths of the dangers of deliberate fire setting.

SFRS has set up a task group to look at grass fire reduction throughout Scotland, and within South Lanarkshire work is ongoing with partners to reduce these instances, and try to educate and inform those responsible of the environmental and financial cost to society as well as the opportunity costs to the Fire Service.

Intervention Interaction (Number of Youths)

Cut it Out 3200

Fire Reach 113

Junior Fire Reach 33

Bonfire Talks 3845

S1 Fire Talks 558

Cooksafe 25

P1 & P2 Fire Talks 24

totAL 7798


Areas of increased activity are discussed at local Problem Solving Groups and close links with youth workers help to promote the social awareness of youngsters and to try and prevent them offending in the first instance.An initiative called Crucial Crew helps young people aged 10-12 avoid becoming victims of crime, cope with dangerous situations, learn social responsibility, and understand the role of the emergency services.

Every year more than 3000 South Lanarkshire P7 school children attend the event. This year’s event, which runs from 18 August to 22 September in James Hamilton Heritage Park, East Kilbride will be attended by 3500 primary children. Agencies participating include South Lanarkshire Council, Police Scotland, Scottish Fire and Rescue Service, South Lanarkshire Leisure and Culture Ltd, Scottish Power and British Red Cross.

Council and emergency services staff recreated safety scenarios so that the children can then learn about the potential hazards at home and health and safety around building sites and railways. Young people are also told about the dangers of drugs, dealing with bullying, electricity safety and internet safety.

ALCOHOL ANd dRugS PARTNERSHIP SECONdMENTSFRS seconded a member of staff into Substance Misuse Services in South Lanarkshire. The project commenced on the 2nd December 2013 to 30th March 2014 and was extended to the 27th June 2014.

The purpose of this partnership is to allow closer co-operation and co-ordination of Home Fire Safety Visits (HFSV) delivered by SFRS to homes deemed at risk due to the use and consumption of drugs and alcohol by persons in their household. The fundamental basis of this approach to Community Safety is to protect people’s right to live without fear, to go about their lives safe from crime, disorder and free from injury or harm.

Effective partnerships play a crucial role in helping to tackle community safety issues. All of the agencies involved share a broad commitment to community safety and to working together to develop a quality of life for all residents.

Through this engagement activity SFRS have developed a referral system which allows Substance Misuse Services to engage with the Fire and Rescue Service, identify persons at risk and allow for a coordinated response to tackle and reduce the risk of fire in the home.

Consequently there have been visits to homes where the risk of fire has been profiled as High Risk and measures have been put in place to help reduce the risk of fire.

This project has given the Substance Misuse Services and SFRS the opportunity to refine how best to deliver safer communities in South Lanarkshire focusing on specific groups who we believe are at risk from fire.SFRS has been able to inform the Substance Misuse Services on Home Fire Safety and Hazard awareness matters, which may be encountered during their home visits, which has improved referrals to SFRS for HFSV.

Risk recognition trainingSFRS has delivered risk recognition training to Substance Missus Team, Social Work Services, NHS, Care home Wardens, and Housing Managers throughout South Lanarkshire. This training helps improve understanding and referral exchange to deliver a service to some of the most vulnerable in our community and helps tackle inequalities.

Partner agencies have an opportunity to engage with the Fire Service and have a coordinated approach, one such example is the provision of Fire Resisting Bedding and a Smoking cessation message by the Fire Service funded by Lanarkshire Alcohol and Drug Partnership.

Inter-Agency trainingSouth Lanarkshire Council Social Work Service have developed Inter Agency training and SFRS staff have benefited from the interactive nature and cross cutting issues all partners bring to the training event, this interaction greatly improves information sharing, increases referral exchange, and allows attendees to better understand the role of other partner agencies.

SOUTH LANARKSHIRE


RESPONSE ANd RESILIENCE

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RESPONSESouth Lanarkshire Area encompasses a wide and varied range of operational risks from the urban areas of Rutherglen and Cambuslang to the rural communities of Clydesdale, this in turn requires the ability to respond to a variety of incidents in all locations which is achieved from strategically positioned stations at the following locations:

Wholetime – Hamilton, East Kilbride, Clydesmill and Lanark

Retained – Larkhall, Strathaven, Lesmahagow, douglas, Abington, Biggar and Carluke

Volunteer – Leadhills.

One ApplianceTwo Appliances

Leadhills

Carluke

Biggar

Abington

douglas

Lesmahagow

Strathaven

Larkhall

Lanark

Clydesm

ill

East Kilbride

Ham

ilton

Fire Appliance

Aerial Rescue Pump

Water Rescue Resource

High Volume Pump

Environmental Protection unit

Rope Rescue unit

Wildfire unit

Volunteer Support

The “workhorse” of the Fire and Rescue Service is the Fire Appliance which is the initial response to all incidents, carries a crew of up to six personnel and is equipped with an extensive range of equipment to deal with most incidents from fires to road traffic collisions to hazardous materials and many more. In the event of a more difficult or complex incident there is also a range of specialist resources, strategically placed not only within South Lanarkshire but throughout Scotland which are immediately available to assist with incidents such as rescue from height, severe flooding, wildfires, hazardous material incidents.

The table below indicates the location of each resource.

SOuTH LANARKSHIRE AREA RESOuRCES

SOUTH LANARKSHIRE16

WILdFIRE uNITThe Response and Resilience Directorate added three Wildfire Units to the operational fleet within the West Service Delivery Area, with one being stationed at Lanark Community Fire Station. The Wildfire Unit comprises of a Land Rover Defender with road trailer equipped with a standard inventory including a high pressure fogging unit and associated equipment to deal with grass, heath land and forest fires collectively referred to as Wildfire fires. These resources will be of additional benefit to the Incident Commander particularly where incidents of this nature occur within rural areas of South Lanarkshire.

RESILIENCEThe full description can be found in “Preparing Scotland – Scottish Guidance on Resilience” which details the responsibility placed on Category 1 and 2 responders in order to ensure compliance with the legislative requirements of the Civil Contingencies Act 2004.

The term “Resilience” is a very wide ranging description which includes a number of areas ensuring that our communities and National Infrastructure are protected by having the correct resources, properly trained and equipped staff, situated in suitable locations with proper pre-planning and testing. Contingency planning has been undertaken in order to respond to the risks and hazards which may present. This is achieved by the following:

Local Strategic AssessmentsIn order to ensure the Local Area Plan is fit for purpose and accurately identifies the risk profile of the Local Authority Area it is necessary to ensure that local knowledge is captured within station areas. This ensures that the wide variance of risks within such a diverse Local Authority Area are accurately identified and assessed ensuring the correct preplanning and availability of responding resources in the event of an emergency incident occurring.

This information, when compiled into a station plan and finally an area plan will ensure that an accurate picture exists within the Local Authority Area of our risks, hazards and resources and to ensure that these are the correct resources trained to the correct level.

It is for this purpose that emphasis has been placed on information gathering at a local Ward level. It is a simple task to identify and preplan for our larger risks such as Control of Major Accident Hazards sites. These are covered by legislation and procedure but are relatively few in number and infrequent in incident activity, however it is more challenging to identify and preplan for the day to day type of activity which forms core business but may be a seasonal event or weather related incident.

This is the point where local knowledge and familiarisation is vital, e.g. to identify the local risks, the areas prone to flooding during inclement weather, the locations where water rescues peak during summer months, the remote locations we may require access to in event of an incident i.e. railways and sewers.


Operational IntelligenceScottish Fire and Rescue Service has an obligation under the Fire (Scotland) Act 2005 Section 9.2(d) to make arrangements for obtaining Operational Intelligence (OI) required or likely to be required to maintain the safety of personnel attending incidents at any location within a station ground. The requirement on employers to provide specific information on risks has been further reinforced by subsequent legislation such as the COSHH Regulations (2002), Management of Health and Safety at Work Regulations 1999.These procedures help meet Corporate Objectives of actively addressing, identifying and reducing risks to personnel.

This is achieved by means of a regular inspection process of identified risks, the collection of information, hazards, plans etc. which is held in a database accessible from the data terminal on appliances both for training purposes and for briefing en-route to an incident ensuring crews have the latest information available.

Currently within South Lanarkshire there are almost 800 premises in the system, in addition contingency plans are held for other risks such as COMAH sites and specific locations such as the State Hospital, and Multi Agency Response Guide for Douglas Park football ground.

Business Continuity PlanningThe transition into the new single Fire and Rescue Service within Scotland has resulted in a restructuring within South Lanarkshire Area, including staff locations, department restructuring and changes in roles and responsibilities as well as organisational priorities. This has led to a full and comprehensive review of the Business Continuity arrangements for the Area.New Business Continuity Plans were produced for all operational fire stations as well as the SFRS South Lanarkshire Area Headquarters. These plans ensure that should a Business Continuity event occur, arrangements are in place with partners which allow SFRS to provide a minimum level of service delivery, whilst still meeting the services statutory duties.

It is not enough to simply put a plan in place on paper, therefore to prove the effectiveness of the plan, a Business Continuity exercise was undertaken simulating the loss of availability at a Fire Station and demonstrating the process to maintain service delivery in that area.

Rural Risk RegisterThis is an initiative developed within South Lanarkshire which identifies the significant number of farms and agricultural properties within the Area and allows the targeting of these properties and the risks they may present from agricultural machinery, pits/silos, chemical storage and poor water supplies. This in turn allows responding crews to be better prepared when responding by having the correct information available in the appliance data terminal allowing a much more efficient and effective response. A programme is now in place whereby over 1500 farms, within the area, will be sent a proforma, which will allow the accurate gathering of information.

Local Resilience PartnershipAs a result of the merging of Police Forces and Fire and Rescue Services within Scotland, it was necessary to reform what was the eight Scottish Strategic Co-ordinating Groups to reflect the impact of these changes.

This resulted in the formation of the three Regional Resilience Partnerships covering the North, East and West of Scotland

The local impact of this change, was a change to the name of what was previously the SECG Lanarkshire Area Group to the Lanarkshire Local Resilience Partnership (LRP).

SOUTH LANARKSHIRE

The purpose of the group is to provide the principal local forum supporting collaboration between Lanarkshire’s Category One and Two Responders and their key partners in realising the duties shared by Category One and Category Two Responders, under the terms of the Civil Contingencies Act, in preparing for and responding to emergencies impacting upon the communities of Lanarkshire and the organisations themselves.

The LRP will help its partners fulfil the following objectives:

• Create and exploit opportunities to share expertise and good practice

• Enhance the individual and collective resilience of partner organisations

• Enhance understanding of the others roles, responsibilities and capabilities

• Ensure effective collaboration in responding to emergencies

• Ensure learning identified through exercise and response is shared and incorporated within preparations

• This group is a pan-Lanarkshire group with the following members

• North Lanarkshire Council

• NHS Lanarkshire

• Police Scotland Lanarkshire Division and Emergencies Planning (West)

• Scottish Environment Protection Agency

• Scottish Ambulance Service

• Scottish Fire and Rescue Service

• South Lanarkshire Council

• Category 2 responders and other relevant stakeholder groups are invited to the LRP as required.

EXERCISE WINTER BREACHSFRS personnel from South Lanarkshire attended “Exercise Winter Breach 2” on November 5 2013, this exercise raised awareness of preparations and dependencies across Lanarkshire Resilience Partnership organisations in readiness for the challenges of winter and any adverse weather.

Attending this exercise allowed SFRS to gain an understanding of how NHS Lanarkshire and North and South Lanarkshire Councils integrate their health and social care arrangements to provide care for people during the winter season. It also highlighted the interdependencies between the private, public and voluntary sectors in supporting communities and individuals affected by emergencies and provided an insight into the emergency role and capability of voluntary sector organisations and how we can provide mutual support.

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The area training strategy is designed to deliver a bespoke training package to meet the needs of the crews within South Lanarkshire and involves all Whole time, Retained and Volunteer personnel. The training department is extremely proactive and constantly looking for innovative methods to ensure the crews not only receive the best training, but that the training meets the need of the service and the specific communities that we serve.

Practical Core skills training is a continuous process and crews are constantly maintaining and developing these skills at station, off-site venues throughout the area as well as at our state of the art training centre at Clydesmill. Various off-site venues within South Lanarkshire communities have been identified and used by SFRS personnel for Core Skills training. This ensures that crews are training for local risks specific to their station area, ensuring they are familiar with the layout and specific hazards posed by these premises and it allows them to build up good working relationships with management and staff.

Annual training for operational personnel is mapped out on a Maintenance Phased Development Planner (MPDP). MPDPs are fully interactive platforms where operational personnel can access bespoke learning content relating to their current role within the Fire & Rescue Service.

The MPDP is a key tool that ensures fire fighters are equipped with the skills and knowledge they need to safely and effectively carry out their role. While the main focus of the MPDP is on fire related issues, its wide programme of training modules includes everything from the handling of acetylene and asbestos to safe working as well as equality and diversity, ensuring SFRS personnel are fully prepared to deal with any type of incident within South Lanarkshire.

ROPE RESCuE TRAININgThe specialist Rope Rescue Team based at East Kilbride continues to develop and maintain their skills to an extremely high standard. The crews have identified a number of local training venues and have recently completed a joint training programme with the Area Retained crews.

This training ensured that the Retained personnel were fully aware of the skills that the Specialist Rope Rescue Team can provide at an incident and increased their own knowledge and understanding of this disciplineIn the past year, the Rope Rescue Team have also benefitted from joint training with the Scottish Ambulance Service SORT team, Lomond Mountain Rescue and the Royal Navy at HMS Gannet.

AREA TRAININg


WATER RESCuE TRAININgWater rescue training is on-going throughout the area and crews are constantly developing and maintaining their skills in this field of expertise.

South Lanarkshire’s off site, Swift Water Rescue training area on the River Clyde near Abington is extensively used and over 50 personnel have had familiarisation and recertification training completed at this location by SFRS specialist instructors from South Lanarkshire.

Clydesmill Community Fire Station crews have been proactive in relation to boat operator training and have secured the use of an off-site training location, close to the station, with access to the river Clyde.

This location has been extremely beneficial as it not only allows the crews to maintain and develop their skills but also allows SFRS access to a stretch of the river adjacent to the Commonwealth Games athletes’ village.

RETAINEd duTY SYSTEM (RdS) TRAININgDuring 2013/2014, South Lanarkshire’s Area Trainers have facilitated a number of off station RDS training events including a successful RTC Skills Weekend at Lesmahagow for new RDS trainees. One attendee, FF Chris McPhail was immediately given the chance to apply his new skills when he was part of the Larkhall crew who responded to an RTC on the following Monday morning. One female casualty was removed on a rescue board after the crew carried out a roof removal, a technique Chris and the other trainees had

learnt only a day before. The trainees also learnt other useful techniques including the “Dashboard Lift”.Area Trainers regularly visit all 8 of South Lanarkshire’s stations as well as hosting a quarterly training event for the Leadhills Volunteers. During these visits in 2013/14, they have delivered structured training on a variety of subjects including Incident Command with several Firefighters recently passing Ticket To Ride assessments in order to maintain appliance availability.

Safe Working at Height is an important operational resource and to maintain competency, Area Trainers carried out development visits to each station during 2013/14. The visits ensured crews were performing the current practices in a safe manner. Some RDS Crews also had the opportunity to practice these skills at the training site at Crawford Castle Estate.

The crew at P16 Biggar were also trained in the use of the Wildland Firefighting Unit which is based in Lanark, with RDS personnel at Biggar also trained as a backup station, training included the use of Firefighting equipment as well as off road 4x4 training for drivers.

South Lanarkshire presently has 18 Trainee RDS Firefighters across its eight stations, all of whom have attended Lanark Community Fire Station for assessment during 2013/2014. Area Trainers carry out development visits to monitor progress and provide support to trainees and identify areas to focus future training. Further assessments are scheduled in the coming months where the continual high standards are expected to be achieved.

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SOCIAL MEdIA

2013 saw members of the SFRS South Lanarkshire Management Team taking to Twitter to communicate and engage with communities across South Lanarkshire.

The use of Twitter has allowed SFRS to send out fire safety messages to the general public, whether they have been related to specific incidents within local communities or corporate seasonal safety messages. It has also allowed SFRS staff to communicate to the public in terms of what activities and initiatives have been running their local area.

CONSuLTATION PROCESS FOR LOCAL AREA PLANDue to the restructure of Fire and Rescue Services within Scotland and subsequent changes in legislation, there was a requirement for the new National Service to consult on Local Fire & Rescue Plans for 2014–2017 within all 32 Local Authority Areas across Scotland.

The service in South Lanarkshire was committed to developing its own local Fire plan to fit the needs of both the national SFRS and local community planning partners alongside the local community. SFRS were determined to fully engage with both local communities and key partners through our consultation process, and ultimately produce a Local Fire & Rescue Plan that delivered a first class service and met the needs and expectations of people living and working within South Lanarkshire.

Prior to the consultation process, the SFRS produced a draft survey questionnaire relating to the Local Plans. South Lanarkshire was instrumental in the development of the survey questionnaire and made a number of recommendations which led to the questions being amended. This ensured feedback from the survey would be relevant, informative and of benefit to the Service in terms of shaping Local Plans.

The Scottish Governments Visioning Outcomes in Community Engagement (VOICE) toolkit was used to allow the fire service in South Lanarkshire to set out its outcomes, identify any barriers or risks to the process, highlight any additional resources required and state the methods that would employ to deliver our consultation process.

The consultation strategy focused on three areas of engagement, Local Elected Members, Key Partners and members of the local community.

Local Elected Members received written correspondence informing them of the consultation process and asking for their comments on the Local Plan. Presentations on the consultation process were also delivered to Local Area Committees, again encouraging Elected Members to engage in the process.

Key Partners were identified within the four Local Area Committees and Station Managers with responsibility for their respective Areas, were tasked with engaging with these partners on the consultation process. These partners included, Problem Solving Groups, Estate Partnership Groups, Police Scotland, Scottish Ambulance Service, Social Work, Housing Departments, Resident and Tenant Groups, Neighbourhood Managements Groups, Youth Groups, Emergency Planning Partnership and Community Wardens.

Contact was made with South Lanarkshire Council Consultation, Organisational Development and Equality Team in an effort to identify groups that SFRS may not have had direct access to. This was extremely beneficial as a number of groups including South Lanarkshire Access Panel/Disability Partnership, Carers Network, Seniors Together, Lanarkshire Ethnic Minority Action Group and South Lanarkshire Youth Council engaged with the consultation process.

Local communities were consulted using various methods, including local press, social media and the South Lanarkshire Council Website. South Lanarkshire Council also used their Twitter account to share the electronic links to the SFRS consultation webpage, giving SFRS access to their 11,000 followers on Twitter.

COMMuNICATION ANd ENgAgEMENT


South Lanarkshire received a total of 67 fully complete responses through the consultation process on our draft Local Fire and Rescue Plan 2014 – 2017. This accounts for 74% of responses for the West Service Delivery Area (13 Local Authority Areas).

A number of changes were made to the draft plan as a result of the feedback and comments received from Local Elected Members, Key Partners and members of the local community. By listening to what key stakeholders have said, SFRS within South Lanarkshire have been able to improve their local plan, therefore meeting the needs and expectations of local communities and delivering a service that is bespoke to the area.

STAFF ENgAgEMENTOn 5th December 2013, South Lanarkshire welcomed its Watch Managers to the inaugural Development/Planning Day at Clydesmill Community Fire Station.

The purpose of the event was to bring staff together to reflect on the existing ways of working and identify ways in which SFRS could improve in terms of internal communication and relationships, partnership working and performance management.

Providing staff with a consistent, accurate and timely picture of where the SFRS in South Lanarkshire is going, and the strategic issues facing the Service today, facilitate an understanding of, and reinforce, the strategic direction of the organisation and support a positive environment for the acceptance and adoption of new policies, procedures and initiatives.

Supporting, listening and respecting staff views and ideas will help foster a positive attitude at work and will help staff do their jobs effectively. Proactive and accurate communications will empower staff, help influence colleagues and peers and support staff to successfully communicate on behalf of the organisation to internal and external stakeholders. By harnessing the skills and experience of all staff, SFRS can identify ways of improving services and deliver best value, which will further encourage staff to contribute positively to support the aims and objectives of the SFRS.

South Lanarkshire have taken a particularly proactive approach to developing a strategy aimed at improving both communication and employee engagement. This strategy will involve both formal and more informal methods of communication.

The Local Senior Officer, as well as Group Managers of Prevention and Protection and Response and Resilience, will visit all Stations/Groups throughout the course of the year. This will provide Area personnel with the opportunity for face to face two way communication and discussion with the Area Manager.

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SOUTH LANARKSHIRE24

The Scottish Fire and Rescue Service (SFRS) recognise the impact that a positive Health and Safety culture can have on the organisation. South Lanarkshire area is committed to continuous improvement in all aspects of the service it provides, including the management of health and safety.

As an area, South Lanarkshire recognise that health and safety is a management responsibility of equal importance to all other aspects of the services work, and that effective control of health and safety is achieved through commitment, co-operative effort, communication and monitoring at all levels.

Therefore SFRS will ensure that health and safety is fully integrated into all aspects of management and underpins all activities including operational, training, routine and non-routine duties.

A positive culture of health and safety amongst employees is essential to the delivery of services to the communities within South Lanarkshire.

CARBON TRuST PRAISE FOR SCOTTISH FIRE ANd RESCuE SERVICEThe Scottish Fire and Rescue Service has welcomed news that one of its facilities, within South Lanarkshire, was nominated among a select group named in this year’s Low Carbon Building Awards, published by Carbon Trust Scotland.

South Lanarkshire’s West Service Area training Centre in Cambuslang was nominated for the award which celebrates designs that lower carbon emissions and benefit the environment.

Scottish Fire and Rescue Service Chief Officer Alasdair Hay said: “Environmental issues are obviously at the heart of what the fire service does. Our personnel are tasked with safely and efficiently putting out fires, preventing them from starting in the first place, responding to incidents involving hazardous materials and a wide-range of other emergencies.“The West Service Delivery Training College has been specially designed to save energy, which not only benefits the environment but also reduces the cost to taxpayers. In this new era of the fire service in Scotland, these buildings demonstrate our commitment to deliver exceptional public service in all our activities.”

HEALTH ANd SAFETY

The £43 million site includes a replica town where firefighters and their colleagues in other emergency services face scenarios including burning buildings, road traffic collisions and even train crashes. In providing highly complex, realistic and challenging scenarios, its value to communities across the country is clear.

Carbon Trust Scotland staged the awards to highlight architectural designs that have successfully incorporated energy efficiency within building projects.

St Andrew’s University’s Mark Simpson was among those judging this year’s nominated buildings. He said: “The shortlisted buildings are a clear demonstration that the principals of low carbon design can be successfully applied to construction projects regardless of size or complexity.

“The standard of entries in this year’s competition was extremely high. It is particularly pleasing to see these projects embracing low carbon design and construction as an intrinsic element, rather than an optional extra.”


CLOTHES BANKSThe Fire Fighters Charity is the UK’s leading provider of services that enhance quality of life for serving and retired fire fighters, fire personnel and their families. The Charity helps sick or injured fire fighters through therapy, recuperation and provides beneficiary support services. Their vision is to make a positive difference by supporting people in the fire and rescue community when they are in need. In an effort to raise money for the charity and help the environment, the Firefighters Charity place Clothing Banks at a number of fire stations throughout the UK. This included clothing banks at a number of sites in South Lanarkshire, namely Lanark, Douglas and Strathaven.

The people of Lanark have used the Clothing Bank in great numbers, of the 40 Fire Fighters Charity Clothing Banks in Scotland; our partners at Clyde Recycling reported that Lanark is the top performer; they also confirmed that for the whole of the UK this particular Clothing Bank was the 6th best performer. This is an incredible as there are a total of 550 banks in operation throughout the UK and all the more remarkable as this bank was only put in place on December 2013.

ENVIRONMENT PARTNERSHIPSFollowing the recent appointment of the Scottish Fire and Rescue Service’s Energy and Environment Officer, SFRS has been very keen to tap into the expertise of the Energy and Environmental Officer for South Lanarkshire. Clydesmill station has volunteered itself to run as part of a waste management programme. SFRS are very keen to then roll out lessons learned from the pilot to all our other stations and supporting premises around South Lanarkshire.SFRS within South Lanarkshire has also nominated an officer responsible for Environmental issues. This will assist SFRS in developing a clear understanding of the role which they can play in terms of reducing carbon footprint and exploring new and emerging sustainable energies. The nominated officer will sit on the South Lanarkshire Sustainability Partnership Group, this will allow key partnerships to evolve and grow within South Lanarkshire and assist in the development of the SFRS environmental strategy for South Lanarkshire.

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TINTO HILL CHARITY CLIMBVolunteers from SFRS South Lanarkshire, St Andrews Hospice and Army Cadets were joined by over two thousand S1 pupils from North and South Lanarkshire Secondary Schools over the three days in May this year for the annual Tinto Hill climb.

Pupils and school staff had set themselves a challenge to climb the heights of Lanarkshire’s most prominent hill. As well as fresh air, fun, exercise, teamwork and a sense of achievement they also raised money for a fantastic cause.

St. Andrew’s Hospice is Lanarkshire’s hospice which provides specialist care services to patients from across Lanarkshire with cancer and other life-limiting illnesses. It is a very special place which recognises the need to provide support for patients, their families and carers.

SFRS provide planning and logistical support for the event, Margaret Donald from St Andrews Hospice said “Our thanks to the Fire Service for your continued support…..we couldn’t do it without you and a special thanks to SFRS staff for their commitment and combined efforts to contribute to the excellent care services the Hospice provides”.

LONg SERVICE MEdALSIn 2013/14, 18 SFRS personnel within South Lanarkshire were nominated for the Fire Service Long Service Good Conduct Medal for 20 years’ service and will receive their award at a medal ceremony at West Service Delivery HQ in Hamilton. Area Manager Fairbairn said “The recipients of the Long Service and Good Conduct Medal deserve great recognition, and I would like to express my gratitude for the honourable service and devotion to duty shown by each and every one.”

“This honour is only gained after rendering twenty years’ long and meritorious service to the Fire Service and the public. The awarding of this medal indicates the high esteem in which these recipients are held by both the Fire Service and the public”.

OTHER AREA NEWS

LIFE SAVINg PARTNERSHIPAs part of the unique and groundbreaking partnership between SFRS and Anthony Nolan, the UK blood cancer charity, a donor recruitment event was run at Biggar High School last year.

Due to changes to the age criteria for joining the Anthony Nolan bone marrow register the partnership decided to focus on 5th and 6th year pupils within South Lanarkshire as research has shown that young adults, predominately under the age of 25, have a far greater chance of being selected as a donor for someone. This is primarily because donations from people in that age group have a much greater chance of success.

This recruitment event at Biggar was run as a pilot and resulted in 68 pupils volunteering to join the register and potentially save someone’s life. Since the recruitment event was run, a pupil from Biggar High School has been identified as a bone marrow match and will go on to donate bone marrow to someone suffering from leukemia. As a result of the positive press received from Biggar, other schools such as Strathaven Academy and Duncanrig High School have asked if the SFRS/Anthony Nolan partnership will host donor recruitment events within their schools later this year. The partnership also gives SFRS the opportunity to build on the already existing excellent relationship with schools and further engagement to assist with local community safety issues.

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