Annual General Meeting 2011 - Dixons Carphone...8 7 September 2011 Annual General Meeting * Store...

Annual General Meeting 2011

7th September 2011

John AllanChairman

John BrowettChief executive

• Outperformed our markets in challenging conditions

• Underlying Group Sales £8.15 billion

• Profit Before Tax maintained at £85.3 million

• Gross Margin stable

• Increasing market shares

– Particularly in the UK and Nordics

Group performance 2010 - 11

4

52 weeks to 30 April 2011 vs. 52 weeks to 1 May 2010

7 September 20114 Annual General Meeting

• Group trading in line with expectations

• Group like for likes (7)%

– Continuing to grow market shares

• UK sales in line with expectations

– Anniversary of strong World Cup sales and iPad launch

– KNOWHOW rolled out

• Nordic operations continue to perform well

Q1 Overview

5

16 weeks to 23 July vs. 16 weeks to 24 July 2010


• Italian performance in line with expectations

• Gaining share in a weak Greek environment

• Continuing growth of multichannel operations over ‘Pure-

Play’

• Gross margins down due to:-

– Clearance activity in our markets

– Investment to grow market shares in many of our markets

Q1 Overview (cont.)

6

16 weeks to 23 July vs. 16 weeks to 24 July 2010


1. Focus on the customer

2. Focus the portfolio on winning positions

3. Transform the business

4. Win in the internet market

5. Reduce costs

Renewal & Transformation plan


• Customer satisfaction measures continue to improve

• Store transformation programme on track

– 385 stores now reformatted across the Group*

– 251 completed in the UK and Ireland including 34 Megastores*

– New formats continue to deliver average gross profit uplifts

– Over 20% in the UK, 15% in the Nordics

– Maintained into second year

Renewal & Transformation plan is paying off


* Store transformation numbers as at 6 September 2011

Customer advocacy has increased sharply in the UK


52% 53% 53%

45% 46%43% 44% 46%

53%48%

53%50%

57%60%

63%68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

P1 (10/11)

P2 (10/11)

P3 (10/11)

P4 (10/11)

P5 (10/11)

P6 (10/11)

P7 (10/11)

P8 (10/11)

P9 (10/11)

P10 (10/11)

P11 (10/11)

P12 (10/11)

P13 (10/11)

P1 (11/12)

P2 (11/12)

P3 (11/12)

Likelihood to Recommend (Advocacy) – Dixons Retail

• Very likely to recommend

• Very likely to come back

• Very satisfied with staff

• Very satisfied with overall store visit

• Overall staff measures year on year

Key satisfaction metrics continue to improve...

10

Based on June 11 survey results showing year on year performance

+15%

+13%

+11%

+19%

+12%


Added Value Services opportunity in a £500 million market

A NEW ROLE

• A trusted, knowledgeable technology expert who’s always by your side

and on your side

A NEW RELATIONSHIP OPPORTUNITY

• Convert ‘service-minded’ segments from occasional customers into life

time members

INCREASED VOLUME & QUALITY OF SALES OPPORTUNITIES

• Step-change sales of existing attached services

• Create new range of AVS services to enable customers to get ‘more out of…’

• Drive sales of repair and fix services as default/trusted option

• Create relationships with non-Currys/PC World customers


SETUP &

UPGRADE

HELP &

SUPPORT

REPAIR &

PROTECT

DELIVER &

INSTALL

● Personalised hassle free set up

● Make it easy for the customer

● Range of upgrades designed to maximise the performance of the products for customers

● “Help me understand it”

● Remove the frustration of technology

● Telephone, online and in-home support

● Market leading delivery & installation

● Flexible, reliable and unbeatable value

● Choices to suit the customer

● Peace of mind if something goes wrong

● Always there to help get it fixed

Transforming our services offer


KNOWHOW : integrated across our services infrastructure


KNOWHOW IMMERSION

VIDEO


• Planning cautiously

• Further benefits

– Rolling out new store formats and Megastores

– Improving the selling model

– Development of multi-channel

– Leaner operating model

– Faster stock turn

• Outperform our markets

• Delivering a customer-focused model

The Way Ahead


John AllanChairman

Resolution 1

To receive the Directors’ Report, Financial

Statements and the Auditors’ Report


Resolution 1



1. For

2. Against

3. Withheld

Please vote 1, 2 or 3

Votes %

1.7 September 2011 Annual General Meeting

Resolution 1



Poll Closed


Resolution 1



1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 2

To appoint Dharmash Mistry as a director


Resolution 2


1. For

2. Against

3. Withheld


Votes %


Resolution 2


Poll Closed


Resolution 2


1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 3

To appoint Humphrey Singer as a director


Resolution 3


1. For

2. Against

3. Withheld


Votes %


Resolution 3


Poll Closed


Resolution 3


1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 4

To re-appoint John Allan as a director


Resolution 4


1. For

2. Against

3. Withheld


Votes %


Resolution 4


Poll Closed


Resolution 4


1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 5

To re-appoint John Browett as a director


Resolution 5


1. For

2. Against

3. Withheld


Votes %


Resolution 5


Poll Closed


Resolution 5


1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 6

To re-appoint Rita Clifton as a director


Resolution 6


1. For

2. Against

3. Withheld


Votes %


Resolution 6


Poll Closed


Resolution 6


1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 7

To re-appoint Prof. Dr. Utho Creusen as a

director


Resolution 7


director

1. For

2. Against

3. Withheld


Votes %


Resolution 7


director

Poll Closed


Resolution 7


director

1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 8

To re-appoint Tim How as a director


Resolution 8


1. For

2. Against

3. Withheld


Votes %


Resolution 8


Poll Closed


Resolution 8


1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 9

To re-appoint Andrew Lynch as a director


Resolution 9


1. For

2. Against

3. Withheld


Votes %


Resolution 9


Poll Closed


Resolution 9


1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 10

To re-appoint Deloitte LLP as auditors


Resolution 10


1. For

2. Against

3. Withheld


Votes %


Resolution 10


Poll Closed


Resolution 10


1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 11

To authorise the directors to agree the

remuneration of the auditors


Resolution 11



1. For

2. Against

3. Withheld


Votes %


Resolution 11



Poll Closed


Resolution 11



1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 12

To approve the Remuneration Report for the

52 weeks ended 30th April 2011


Resolution 12



1. For

2. Against

3. Withheld


Votes %


Resolution 12



Poll Closed


Resolution 12



1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 13

To authorise the Company to make political

donations


Resolution 13


donations

1. For

2. Against

3. Withheld


Votes %


Resolution 13


donations

Poll Closed


Resolution 13


donations

1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 14

Authority to allot shares


Resolution 14


1. For

2. Against

3. Withheld


Votes %


Resolution 14


Poll Closed


Resolution 14


1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 15

Authority to disapply pre-emption rights


Resolution 15


1. For

2. Against

3. Withheld


Votes %


Resolution 15


Poll Closed


Resolution 15


1. For

2. Against

3. Withheld

Resolution carried

Votes %


Resolution 16

Notice of general meeting


Resolution 16


1. For

2. Against

3. Withheld


Votes %


Resolution 16


Poll Closed


Resolution 16


1. For

2. Against

3. Withheld

Resolution carried

Votes %


Annual General Meeting 2011

7th September 2011

Annual General Meeting 2011 - Dixons Carphone...8 7 September 2011 Annual General Meeting * Store...

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