ANGEN Update2013 Gulf Coast Conference

John R. Ellison - ANGEN ConsultantAlabama 9-1-1 Board

Subjects for Today

➔ Basic Network Review➔ Schedule➔ Converting Your PSAP to ANGEN➔ Converting Your PSAP to IP➔ IP Considerations➔ Default and Alternate Routing➔ Questions

Schedule

● Etowah and Dothan Live with T-Mobile● Oct 2013

○ Convert 1 PSAP in 5 remaining Tandems

● Nov-Dec 2013○ Basic Testing with Carriers○ Carriers convert PSAPs○ Lab to Lab testing with IP capable CPE vendors○ “Freeze” sometime in December so PSAP conversions will

stop

● Jan - April 2014○ Begin Testing IP PSAPs○ April - First IP PSAPs Go-Live

Schedule

● April 2014 Until Finished○ Convert PSAPs to ANGEN – Carrier by Carrier○ Install IP Circuits to IP capable PSAPs○ Install IP Circuits to Legacy PSAPs

● Some Carriers say 20 PSAPs per month● Some Carriers may be much quicker● Convert all PSAPs in a given Tandem so

Carrier may disconnect their legacy circuits.

Schedule - Wired Carriers

● Cannot Send Wired Traffic back to existing Selective Routers

● Must convert a PSAP to IP before they can get wired traffic from ANGEN

● Convert Huntsville to IP○ All Carriers in Madison Co could convert to ANGEN

● Convert Birmingham PD○ Carriers specializing in downtown business clients

could convert to ANGEN

ANGEN Phase 1

MSC

ANGENHuntsville

ANGENMontgomery

AS

A B

ackb

one

SelectiveRouter

PSAP

ANGEN Phase 2

MSC

ANGENHuntsville

ANGENMontgomery

AS

A B

ackb

one

PSAPOr

Host

ANGEN IP Circuit

Alternate IP

Wired Carriers(All Types)

ANGEN Benefits

● Redundant Call Paths○ Carriers to ANGEN○ ANGEN to Selective Routers

● Ready for NG9-1-1○ Based on IP – Alabama is ready○ Data Sources

○ Telematics○ Alarms○ Heart Monitors○ Specialized info – special needs

Now - T-Mobile is 1st Live

● Etowah County Live Sept 30● Dothan Live Oct 2● Proves AT&T and CenturyLink Routers● Next - 1 PSAP from 5 remaining Tandems● “Soak” period of a week or so● Basic testing for other Carriers is happening● All but one carrier has circuits in and going

through testing phases

Stats – As of Thursday, Oct 10

• 299 – 9-1-1 Calls – Etowah and Dothano Emergency and Hang-upso No misroutes or issues

• 101,989 – 9-1-1 and Test Callso Duke made over 60,000 test calls in May

• Each of next 5 PSAPs = 100+ test callso Test 96 paths to PSAPo Test 10 ESRKs

ANGEN Kick-Off Calls

● ANGEN team will schedule a call with you● Review Survey information● Discuss Primary and Alternate call routing● Personnel Authorized for your Account

○ Emergency Numbers● Answer any questions● Discuss your system’s particular needs –

looking to IP in 2014

Converting Your PSAP to ANGEN

● Carrier will arrange a day / time with you● Carrier will test all your ESRKs

○ Either from a TOY cell or a driver in the field○ Usually 10 per PSAP per Carrier (AT&T = 20)

● Should take less than an hour○ Make calls back to back○ Verify audio quality○ Verify 9-1-1 Data, Call Back # and Location

● Bring in someone to handle the tests depending on your staffing

Go Live Process

● After your ESRK testing is complete● Carrier will inform Bandwidth● Carrier will re-route their traffic to ANGEN

○ Some carriers will convert the day of testing○ Some may take a day or two○ Either way you will know in advance

Nothing Changes for the Call Taker

Default and Alternate Routing

Default = Call at ANGEN with bad ESRK ● Several reasons this happens● Relatively Rare - less than 1%● ANGEN does not know where to send call

Alternate = Carrier loses both their connections to ANGEN.

● Also rare - dual connections● Network formulas ~ 52 minutes per year

Default Route - State Pool

● Group of Larger PSAPs● Rotate Default Route Calls through pool● You will get calls from distant areas

● Policy guidance from State Board on call handling● When IP is in - transfer to any PSAP● Until then - Manual transfer or relay if it is not in your

current transfer list.

Alternate Routing PSAPs

● Larger PSAPs● Take calls during outage ● Routed to 10 Digit Number● Get calls from a large area

○ Depends on MSC coverage

● Policy Direction from State Board○ Cost Reimbursement for overtime, etc

Call Routing Considerations

● Primary Path = ANGEN● Secondary Path = ??

○ Another PSAP○ 10 Digit Number at PSAP○ 10 Digit Number at another location

● Need to “Think Differently” with ANGEN○ When connected via IP - no more “trunk” limits○ Can handle 9-1-1 calls in a new way

IP9-1-1 = New Call Handling Options

● NOW - PSAP has 4 trunks○ 5th 9-1-1 call goes to 10D line○ Lose all 9-1-1 data○ Same people probably answer both lines

● IP9-1-1 – PSAP has “X” of 9-1-1 Calls○ Show more 9-1-1 calls on CPE○ Do not send to 10D - keep 9-1-1 info

How Many 9-1-1 Calls?

● PSAP Manager in charge● Tell ANGEN - I want X 9-1-1 Calls

○ Then route to neighbor○ Then route to 10D○ Whatever…

John’s Opinion - Keep 9-1-1 calls in the 9-1-1 system, what good does it do to send them to a 10D number?

Need Mapped ALI

● A map where “dots” = call locations● Call Taker selects a call outside the cluster● Dots will be concentrated around the wreck● A dot alone = a different emergency● Answer calls smarter

● Not just first in – first out

ANGEN Pricing - Now

● ANGEN Wireless Only = no cost to ECD● IP Installation and Monthly by Cost Recovery Fund

● ANGEN 2nd Connection = 100% ECD Cost● Average $3K install and $13K yearly● PSAPs with few calls – use 10D as backup● Very few PSAPs with redundant connections today

● Bandwidth above 2M = 100% ECD Cost● CAD to CAD, Radio Link● Internet● $25 / Meg / Month

ANGEN – Wired Carriers Join

● ECDs & Carriers should expect Costs● Might be a percentage of wired versus wireless○ Wireless = 75% - Wired = 25%○ ANGEN Annual = $2M - 25% = $80K

Wired Costs will be set by 9-1-1 BoardThis is just an example!

○ Wired Costs to ECDs should go down

Questions / Discussion