Angela Hampton111 Old Fairview Road, Apartment 32

864-408-9044 angelawoodruff20@gmail.com

EDUCATION, CERTIFICATIONS AND SIGNIFICANT TRAINING

B.S Human Resources Management , December 2015Capella University, Minneapolis Minnesota

Licensed Real Estate Agent, November 2012State of South Carolina

A.S., General Business, June 1997Piedmont Technical College, Greenwood, South Carolina

Microsoft Excel Microsoft Word Outlook

PROFESSIONAL EXPERIENCE

Realty Advisors Carolina, Licensed Realtor Greenville SC 2012-Present · Recruits, trains and manages new Real Estate Agents

· Configures competitive market analysis

· Interviews clients to discuss home buying and selling needs

· Prepares properties for sale

· Negotiates buying and selling prices for clients

· Prepares real estate documents such as: contracts, purchase agreements, etc.

· Coordinates closings, signing of documents, and disbursement of funds

Charter Communications Retention Advisor Simpsonville, SC 2009 to 2012 Mentored new-hire agents

Responded to inbound disconnect calls

De-escalated calls and prevented terminations of services

Provided outstanding customer service

Identified and composed deals for proper upgrades and retention opportunities

Promoted and sold telephone, internet, and cable TV services

Resolved billing disputes, payments, and change of service requests

LevelOne Apartments Leasing Marketing Greer, SC 2007-2007· Monitored new CSR’s inbound and outbound calls

· Handled tenant requests including contacting maintenance and other issues during phone calls

· Tracked, managed, and followed-up with all calls in a timely manner

· Provided excellent customer service