(Android Version) Install & Help Manual
Transcript of (Android Version) Install & Help Manual
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AppVault
(Android Version)
Install & Help Manual
Hive5
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Table of Contents
Step 1: Pre-Installed Apps - File Manager & Google Authenticator ................................................................................................................... 4
Step 2: Device Security ............................................................................................................................................................................................................. 8
Step 3: AppVault Download ................................................................................................................................................................................................. 10
- Self-Signed Server Certificate Error Message ........................................................................................................................................ 14
Step 4: AppVault Installation ............................................................................................................................................................................................... 16
Step 5: Re-Set Device Security ............................................................................................................................................................................................ 20
Step 6: AppVault Server Settings ....................................................................................................................................................................................... 22
Step 7: AppVault First Time Login (Username, Password & Authentication) .............................................................................................. 25
- One Time Password (OTP) .............................................................................................................................................................................. 27
- Time One Time Password (TOTP) ................................................................................................................................................................ 29
- Fingerprint ............................................................................................................................................................................................................. 36
Step 8: AppVault PIN Settings............................................................................................................................................................................................. 37
Step 9: AppVault Logout ....................................................................................................................................................................................................... 38
Step 10: AppVault PIN Login .................................................................................................................................................................................................. 39
Step 11: AppVault Username & Password Login .......................................................................................................................................................... 41
Step 12: Install Apps (e.g. SecureComms) in AppVault.............................................................................................................................................. 43
Step 13: AppVault Uninstall .................................................................................................................................................................................................... 46
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Step 14: SecureComms ............................................................................................................................................................................................................. 48
- Create an Account (First Time Use)........................................................................................................................................................... 48
- Log into SecureComms.................................................................................................................................................................................... 50
- Create Contacts ................................................................................................................................................................................................... 51
- Send & Receive Messages ............................................................................................................................................................................. 53
- Send & Receive Phone Calls .......................................................................................................................................................................... 60
- SecureComms Menu Options (Settings) ................................................................................................................................................. 62
- Log Out of SecureComms (return to AppVault) .................................................................................................................................. 63
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Step 1: Pre-Installed Apps - File Manager & Google Authenticator
Before installing “AppVault”, ensure you have a “File Manager” application and Google Authenticator installed on your device.
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If you have a “File Manager” application and Google Authenticator installed, skip to Step 2. If not, go to your Device App Marketplace
(e.g. Google Play Store) and search for a “File Manager” app. Select a “File Manager” application and install.
File Manager installation:
Step 1:
Select “Play Store”.
Step 2:
Search for “File Manager”.
Step 3:
After finding your preferred File
Manager app, click “Install”.
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Do the same and ensure Google Authenticator is installed:
Step 1:
Select “Play Store”.
Step 2:
Search for “Google
Authenticator”.
Step 3:
When you find Google
Authenticator, click “Install”.
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Both your “File Manager” application and “Google Authenticator" should now be installed:
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Step 2: Device Security
Before installing “AppVault”, temporarily enable apps to be installed from “unknown sources”. Go to “Settings” and search for
“Unknown Source”, which should appear in list of options. When found, turn on “Allow installation of apps from unknown sources”.
Step 1:
Select “Settings”.
Step 2:
Type in (search for)
“Unknown Sources”.
Step 4:
Activate (turn on) “Unknown
sources”.
Step 3:
Select “Unknown sources”.
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Alternatively, select “Security” and then find “Unknown Sources”.
Step 1:
Select “Settings”.
Step 3:
Activate (turn on) “Unknown
sources”.
Step 2:
Select “Security”.
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Step 3: AppVault Download
You should receive an email message from “Command Center” (if you cannot find the email in your inbox, be sure to check your spam
folder). Tap on the “Application Link”:
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After tapping on the link, your browser should automatically open a request to download an “.apk” file.
Step 1:
Tap on the “Application Link”.
Step 2:
Your Browser should automatically
open, and inject a URL associated with
your Command Center.
Step 3:
Tap on the “OK” option.
Step 4:
You will then receive notice the
.apk file is downloaded.
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If your browser does not automatically provide you with the option to download the .apk file, you may need to manually insert the
email hyperlink into your browser’s URL. To do so, tap-and-hold-down on the email hyperlink. Select the option “Copy link to
clipboard”.
Step 1:
Tap and hold down
on the hyperlink.
Step 2:
Select “Copy link to
clipboard.
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Then “Paste” the copied link into your browser’s URL, select search and commence the download process.
Step 3:
Paste the copied link into your
browser’s URL and then select
search.
Step 4:
Tap “OK”.
Step 5:
You will then receive notice the
.apk file is downloaded.
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• Self-Signed Server Certificate Error Message
If your Command Center administrator has assigned a Self-Signed Server Certificate, you will receive an error message in your Browser
after tapping on the link in your email message.
Step 1:
Tap on the hyperlink.
Step 2:
If your Command Center has a self-
signed certificate, you will receive a
security warning message.
Tap on the “Advanced” option
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Step 5:
You will then receive notice the
.apk file is downloaded.
Step 3:
Tap on the “Proceed To (your
command center IP)” option.
Step 4:
Your Browser should open and
present you with the option to
download the .apk file.
Tap “Ok”.
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Step 4: AppVault Installation
Open your previously installed “File Manager” app and open the “Downloads“ folder.
Step 1:
Open your previously
install File Manager app.
Step 2:
Open the “Downloads”
folder.
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There should be a file called “AppVault.apk” or “MDMC.apk”. Tap on the file and you will be asked to confirm installation through a
number of steps:
Step 1:
Tap on the .apk file to start the
install process.
Step 2:
Tap “Next”.
Step 3:
Tap “Install”.
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Step 4:
AppVault will start to install.
Step 5:
Once successfully installed,
tap on the “Done” button.
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View all applications on your phone and you will see AppVault is installed. Drag the AppVault app icon onto one of your preferred
screens.
Step 6:
View all apps and drag AppVault onto
one of your preferred screens.
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Step 5: Re-Set Device Security
Now you have installed “AppVault”, disable apps to be installed from “unknown sources”. Go to “Settings” and search for “Unknown
Source”, which should appear in list of options. When found, turn off “Allow installation of apps from unknown sources”.
Step 1:
Select “Settings”.
Step 2:
Type in (search for)
“Unknown Sources”.
Step 4:
Deactivate (turn off)
“Unknown sources”.
Step 3:
Select “Unknown sources”.
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Alternatively, select “Security” and then find “Unknown Sources”.
Step 1:
Select “Settings”.
Step 3:
Deactivate (turn off)
“Unknown sources”.
Step 2:
Select “Security”.
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Step 6: AppVault Server Settings
Tap on the AppVault icon.
Step 1:
Tap on “AppVault”
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When opening AppVault for the first time, you will be asked to setup your “Server Settings”. Tap on the “Host / IP Address” and enter
your Command Center’s IP Address.
Step 2:
Tap on “Host Name /
IP Address”.
Step 3:
Enter your Command Center’s
Host Name or IP Address.
Step 4:
Tap “OK”.
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Do not change any other settings (e.g. Port, Polling Intervals, Multi User Access) unless instructed by your Command Center
administrator. Once completed, tap “Save”. You are now ready to log into AppVault for the first time.
Step 5:
Tap “Save”.
Note:
Do not change any other
settings unless instructed
by your Command Center
administrator.
Note:
You are now ready to log
into AppVault for the first
time.
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Step 7: AppVault First Time Login (Username, Password & Authentication)
Tap on the “AppVault” icon, and then enter the “Username” and “Password” provided to you by your Command Center Administrator.
Step 1:
Tap on “AppVault”.
Step 2:
Enter your username and
password, and tap “Next”.
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Select your preferred method of second factor authentication:
• OTP (One Time Password - email or sms)
• TOTP (Time One Time Password - Google Authenticator)
• Fingerprint
Step 3:
Select your method of
authentication (see below).
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• One Time Password (OTP)
OPT provides you with the option to send a One Time Password to your email address or phone via SMS (note: SMS OTP only works
with US-based phone numbers). If selected, enter the OTP sent to your email or phone to enter AppVault.
Step 3:
Enter the OTP code that
was sent to you by email or
sms, then tap “Login”.
Step 1:
Select “OTP” then tap “Next”.
Step 2:
Select “Email” or “SMS” then
tap “Next”.
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When entering AppVault for the first time, you will be asked to “Activate Device Administrator”. Tap on the “ACTIVATE” button to
enter AppVault.
Step 4:
Tap the “ACTIVATE” button.
Note:
You are now in AppVault.
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• Time One Time Password (TOTP)
TOTP is Google Authenticator. If selected, you need to have Google Authenticator setup (see below) and enter the 6-digit
authentication code to enter AppVault.
Step 1:
Select “TOTP” then tap “Next”.
Step 2:
Enter the 6-digit code from
Google Authenticator, then
tap “Login”.
Note:
To setup Google
Authenticator for 1st
time use, see below.
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To setup Google Authenticator for first-time use with AppVault, tap “Send Secret Key”. You will then be provided with the option to
send your Google Authenticator Secret Key to your email or phone via sms.
Step 1:
Select “Send Secret Key”.
Step 2:
Select “Email” or “SMS”, then
tap “Next”.
Step 3:
See the QR Code and
Secret Key sent to you
by email or sms.
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Open Google Authenticator and “add” a new account. You can either 1) scan the barcode or 2) enter the key sent to you by email or
sms. Provide your account with a name (e.g. AppVault) and tap “Save”. You will now see a 6-digit code, which re-sets every 30
seconds. This randomly generated code (Time One Time Password) needs to be entered into AppVault at time of login.
Step 1:
Open “Google
Authenticator”.
Step 2:
Select “+” to create
a new account.
Step 3:
Select the option to
use QR Code or Key
provided.
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Step 4:
If you selected “Key”, provide an
account name and paste your key
in the space provided.
Note:
Your Google Authenticator
account is now created for
AppVault.
Step 6:
Enter your Google
Authenticator code.
Step 5:
Tap the “ADD” button.
Step 7:
Tap “Login” to enter
AppVault.
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When entering AppVault for the first time, you will be asked to “Activate Device Administrator”. Tap on the “ACTIVATE” button to
enter AppVault.
Step 8:
Tap the “ACTIVATE” button.
Note:
You are now in AppVault.
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Future use of TOTP will involve the following steps:
Step 1:
Open Google Authenticator.
Step 2:
Memorize the code.
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Step 3:
Enter the TOTP.
Step 4:
Tap on the “Login” button.
Note:
You are now in AppVault.
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• Fingerprint
The Fingerprint option is only available if your device has a fingerprint reader and you have fingerprint accounts setup. If selected,
simply apply your fingerprint to enter AppVault.
Tap on the “Fingerprint” option then tap “Next”. Apply your pre-saved fingerprint to your device’s fingerprint reader and you will
enter AppVault.
Step 2:
Apply your fingerprint to your
phone’s fingerprint reader.
Note:
You are now in AppVault.
Step 1:
Select “Fingerprint”
then tap “Next”.
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Step 8: AppVault PIN Settings
Needing to remember another username and password is highly frustrating. AppVault provides you with the option to use a Personal
Identification Number (PIN), which is different to the PIN used to unlock your phone. When logged into AppVault, go to “Settings”
and select “PIN Settings”. Enter a preferred 4-digit PIN, answer the security question and “Save”.
Step 2:
Tap “PIN Settings”.
Step 3:
Apply a new “PIN” for AppVault
(this can be different to your
device PIN) & answer the
security question.
Step 1:
Select “Settings”.
Step 4:
Tap “Save”.
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Step 9: AppVault Logout
When logged into AppVault, go to “Settings” and select “Logout”.
Step 2:
Tap “Logout”.
Step 1:
Select “Settings”.
Note:
You will return to the
AppVault login screen.
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Step 10: AppVault PIN Login
Tap on the “AppVault” icon. Enter the “PIN” you previously saved in AppVault and tap “Next”.
Step 1:
Tap “AppVault”.
Step 2:
Enter your PIN
and tap “Next”.
Note:
You can switch between
“PIN” or “Username &
Password” by tapping on
this icon.
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Step 3:
Select your method of
authentication (see
Section 7).
Note:
You are now in AppVault.
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Step 11: AppVault Username & Password Login
Tap on the “AppVault” icon. Enter your Username and Password, then tap “Next”.
Step 2:
Enter your Username &
Password and tap “Next”.
Note:
You can switch between
“PIN” or “Username &
Password” by tapping on
this icon.
Step 1:
Tap “AppVault”.
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Step 3:
Select your method of
authentication (see
Section 7).
Note:
You are now in AppVault.
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Step 12: Install Apps (e.g. SecureComms) in AppVault
When logged into AppVault, tap on the icon labeled “App”.
Step 1:
Tap “Apps”.
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You are then presented with a list of apps available in AppVault. Tap on your app of choice where you may need to enter a “Purchase
Code” or “Credit Card” information. Note – “Purchase Codes” are provided by your Command Center Administrators.
Step 2:
Select your app.
Step 3:
Tap “Continue”
Note: enter purchase code or
payment details if needed.
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Once you select your app and enter purchase code or payment information (if required), your app will be installed in AppVault.
Step 4:
Your installed app is
now in AppVault.
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Step 13: AppVault Uninstall
To remove AppVault, tap and hold down on the AppVault icon. Drag it to the “Uninstall” option. When installed, AppVault was
associated with device administration, which needs to be removed. Follow the steps needed to deactivate the device administration
associated with AppVault.
Step 2:
Tap “Manage Device
Administrators”.
Step 1:
Tap and hold down on the
AppVault icon until the
“Uninstall option appears.
Then drag the AppVault icon
over the “Uninstall” option.
Step 3:
Scroll down and tap
“Deactivate this device
administrator”.
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Again, tap and hold down on the AppVault icon, and drag it to the “Uninstall” option. Confirming your decision to uninstall AppVault
will remove AppVault from your device.
Step 5:
Tap “OK” to confirm your
decision to uninstall AppVault.
Step 4:
Tap and hold down on the
AppVault icon until the
“Uninstall option appears.
Drag the AppVault icon over
the “Uninstall” option again.
Note:
You will receive
confirmation AppVault
is uninstalled.
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Step 14: SecureComms
• Create an Account (First Time Use)
Open the SecureComms app in AppVault and then tap on “Sign Up”.
Step 1:
Tap “SecureComms”.
Step 2:
Tap “Sign Up”.
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Enter a SecureComms “Username” and “Password” of your choice, then tap the “Sign Up” button.
You then have the option to apply a “Name” other SecureComms’ users will see when they add you as a contact - (recommend
adding this information). Including your mobile phone number and email address are optional. Once completed, tap on the “Confirm”
button. You are now ready to log into SecureComms.
Note:
You are now ready to
log into SecureComms. Step 3:
Enter a “Username” and Password of
your choice for SecureComms. Then
tap “Sign Up”.
Note: DO NOT forget the password.
Step 4:
Enter optional information
(“Name” is recommended).
Then tap on “Confirm”.
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• Log into SecureComms
Open the SecureComms app in AppVault. Enter your “Username” and “Password” for SecureComms and tap Login.
Step 1:
Tap on “SecureComms”.
Step 2:
Enter your SecureComms
“Username” and “Password”,
then tap “Login”.
Note:
You are now in
SecureComms.
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• Create Contacts
Tap the “Contacts” icon. Then tap the “+” icon. You then have two options to add a new contact:
1) Search for SecureComms User Name; or
2) Scan a Quick Response (QR) code.
Step 1:
Tap “Contact” icon.
Step 2:
Tap “+” button.
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Note:
QR codes are located
in SecureComms
“Settings”.
Step 3a:
Enter contact’s SecureComms’
Username and tap “Continue”.
Step 3b:
Tap “Scan QR-Code”, allow
SecureComms to access your
device’s camera, and scan your
contacts SecureComms QR
Code.
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Step 4:
After successfully searching for you
contact or scanning their QR-Code,
enter a name that enables you to easily
identify them in SecureComms, then tap
“Add Contact”.
Note:
Your new contact is now
added to SecureComms
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• Send & Receive Messages
Tap on the “Contacts” icon. Then tap on your chosen recipient and tap “Send Message”.
Step 1:
Tap the “Contacts” icon.
Step 2:
Tap on your desired recipient
and tap “Send Message”.
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Once selected, type your message and tap the “Send” icon. You will receive historical confirmation of the sent and received messages
with your contact.
Note:
You will receive confirmation
of the message sent in your
historical records with this
contact.
Step 3:
Type your message
and tap the “Send”
icon.
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Alternatively, tap the “Messages” icon. Then tap the “+” (add new) message icon. Select your recipient(s).
Step 3:
Select your recipient(s),
then tap the “ ” icon. Step 1:
Tap the “Messages”
icon.
Step 2:
Tap the “+” icon.
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Once selected, type your message and tap the “Send” icon.
Note:
You will receive confirmation
of the message sent in your
historical records with this
contact.
Step 4:
Type your message
and tap the “Send”
icon.
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Some helpful tips:
Self-Destruct Message:
You can set sent messages to
self-destruct at both ends. Tap
the “Self-Destruct” icon, select
the time and tap “OK”.
Delete Sent Message:
You can delete sent messages
from both ends. Tap and hold
down on the previously sent
message. Then select to delete
for you or everyone.
Clear Message History:
You can clear the massage
history of a user on your phone.
Select the “More” icon then tap
“Clear History”.
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Send More Than Text:
You can send images, videos,
location, emoji etc. When
typing a message, tap on the
“paperclip” or emoji icons and
make your selection.
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• Send & Receive Phone Calls
Tap on the “Contacts” icon. Then tap on your chosen recipient and tap “Call”.
Step 1:
Tap the “Contacts” icon.
Step 2:
Tap on your desired recipient
and tap “Call”.
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When using SecureComms for the first time, you will need to “Allow” SecureComms to have access to your phone’s audio
Step 3:
Tap “Allow” to access your
phone’s audio features.
Note:
An active call will then be
in progress.
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• SecureComms Menu Options (Settings)
SecureComms has a variety of setting, which can be changed, and support information (HowTo Guides) to provide you with the best
possible experience. To access, tap SecureComms “Menu” icon and make your selection:
Step 1:
Tap on SecureComms
“Menu” icon.
My Profile.
Settings.
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Support (FAQs). About (Licensing).
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• Log Out of SecureComms (return to AppVault)
Tap on “Settings”. Then tap on “Exit” to return back to AppVault.
Step 1:
Tap on SecureComms
“Menu” icon.
Step 2:
Tap “Exit”.
Note:
You will return
to AppVault.