Andrew Evans

1045 Fowler Road, Westminster Maryland, 21157 Email: Andrewevans9560@gmail.com Cell: (443) 223 - 9560

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PROFESSIONAL HIGHLIGHTS:

Experience in all areas of System Development Lifecycle (SDLC).

Experience in working in a team environment as well as independently.

Experience in conducting HR related responsibilities including professional development and resource acquisition.

Advanced Knowledge of FedRAMP C&A Processes (DIACAP & NIST)

Experience in conducting internal audits of facility, infrastructure and content repositories.

Experience in project schedule management and progress tracking. Including experience with MS Project and MS Project Server.

Experience with manual and automated software testing tools. (Quality Center & Quick Test Pro)

Experience in full site intranet and extranet SharePoint management.

Experience in facilitating key meetings including Lessons Learned, Change Control Board (CCB), Joint Application Development (JAD) and project development meetings.

Experience with manual and macro enabled automated quote generation.

Experience in recruiting efforts including conducting interviews and presenting new hire orientation materials.

Experience in managing and auditing SSAE-16, NIST Low risk and moderate, DIACAP MAC II and MAC III information systems..

Experience in writing and submitting proposal content for multiple Federal contract vehicles including the DOHS and CMS.

Experience in assisting customers with resolving immediate issues and ensuring total customer satisfaction.

Experience in writing Information Security Management documentation. (I.e. Enterprise Security Policy (ESP) and System Security Plan (SSP)).

PROFESSIONAL GOALS

To support the growth and development of the organization I am representing by producing high quality results, with attention to detail while providing an intricate focus on the company’s goals, objectives and requirements.

To continuously expand and enhance my knowledge in all aspects of project management, while demonstrating superior competency, communications skills and professional attributes which allow me to fully benefit the organization that I am representing.

DEMONSTRATED SKILLSETS

Added Technical Skills Working Knowledge of the Following Programs

Interpersonal Skills Qualities I have presented at all positions

Conceptual Skills Qualities I have presented at all positions

Advanced knowledge of Microsoft Office Suite Acclimated to working with a team or independently. Ability to understand complicated and abstract ideas.

Advanced Knowledge of MS Visio, Project and Project Server

Exceptional reading and comprehension skills. Dedicated to ensuring task completion in a timely

manner.

Experience with using Microsoft Access Exceptional presentation and facilitations skills. Exceptional decision making & problem solving skills

Experience with using HP LoadRunner and Quick Test Pro.

Exceptional oral and written communications skills. Exceptional attention to corporate etiquette and

expectations.

Experience with DOORS and IQRA Requirements tools.

Exceptional in assertive and direct communications. Superior problem analysis and understanding skills.

Experience with using HP Quality Center (QC) Superior and demonstrated visionary skills. Superior in task priority assessment and assignment.

Most Conferencing Software (WebEx, Go2Meeting) Superior customer negotiations skills. Thorough focus on visualizing the big picture.

[ In Progress ]

LinkedIn Email

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WORK EXPERIENCE IT-CNP, Incorporated Lead Project Management Office Coordinator ........................................................................................................... 2012 - Present

Responsibilities Performed and Experience Acquired

Assisting customers and sub-contractors in understanding and following Federal Guidelines and best practices,

Creating and presenting customer infrastructure comprehensive diagrams for RFP and bid submissions.

Assisting customer’s with Project Management Related Issues including troubleshooting and issue resolution.

Developing standardized corporate templates for quote generation, process development, policy and procedure development and other areas of corporate interest.

Assisting customers and coworkers with compiling and understanding system specific information security controls required by the information system’s System Security Plan.

Enforcing existing company policy and ensuring the standardization of corporate forms and templates.

Assisting the Chief Information Security Officer with daily Information Security management activities.

Assisting with the procurement of corporate and customer infrastructure and software upgrades

Assisting the Chief Information Security Officer with writing and developing content for system specific SSPs.

Overseeing project schedule development and management to provide a quick and accurate transition from one customer environment to another.

Assisting the Chief Information Security Officer with writing and developing content for the Enterprise Security Policy (ESP)

Responsible for multiple HR processes including resource acquisition for corporate and contractual positions and executing the tuition reimbursement process.

Assisting the company in obtaining a FedRAMP certification required by the General Services Administration (GSA).

Writing and submitting non-technical content for contract bids and Request for Proposals (RFP)

Creating and completing monthly application vulnerability assessment reports to ensure risk mitigation and problem resolution from internal and external internet traffic.

Working with the technical team to assist customers with additional hardware needs including equipment upgrades and additional hardware.

Creating and managing corporate and customer SharePoint repository sites including custom content development.

Writing corporate and contractual Standard Operating Procedures (SOP) including company policies and customer support documentation.

Position Summary: IT-CNP, is an Infrastructure as a Service (IaaS) organization specializing in Federal Information Systems Management Act (FISMA)

compliancy. The primary focus of the organization was to assist Federal Agencies and other companies hosting infrastructure for the government to meet the conditions and controls defined in NIST/DIACAP/FedRAMP documentation. By meeting these controls, the agency would receive an Authority to Operate (ATO). Currently at IT-CNP, I oversee the Project Management Office and also provide assistance to the Business Management, Security Management, and Human Resource offices, My responsibilities for each department vary greatly and has allowed for me to gather and retain a vast majority of skills and information ranging from project scheduling, quote generation, corporate audits and recruitment.. Project Management Office – As the project coordinator for IT-CNP, I am responsible for tracking and assisting with current and new customer information systems. I would work with customers helping to understand the complexities of FISMA, FIPS, NIST, DIACAP and other Federal documentation required for their information system. Part of my experience includes working directly with multiple Federal, state and local customers needing infrastructure cloud hosting and custom managed services in order to provide a “turn-key” solution for their information system(s). In addition to directly assisting customers, I was also responsible for internal process development. I worked with the organization’s president and project managers to develop over twenty corporate policies that needed implementation or ratification and assisted the company in developing standardized templates and naming convention policy. Business Management Office - Part of my responsibilities with the organization also included assisting the Business Management Office with quote generation and proposal development. I worked with corporate executives to develop a quote generation process and worked to modify and improve the corporate template. Generating the quotes included working with complex excel datasheets containing both manual and macro enabled functions in order to provide the customer with accurate and rapid quotes, usually in less than four hours from initial contact. As mentioned, I also assisted the organization with proposal development. Generally, Federal agencies release requests for information on their public facing website www.fbo.gov prior to releasing a final draft request for proposal (RFP). I was responsible for working with the proposal coordinator in developing both technical and non-technical content to be included with the final RFP. Security Management Office – In 2014, I was tasked with assisting the Security Management Office with routine tasks and daily practices. This included ensuring completion of forms with completion requirements ranging from daily to annual and filing the information accordingly. I also assisted the SMO with completing customer information system reports ranging from patch management reports to vulnerability assessment reports. Currently, I also assist the security management office with writing documentation and collecting artifacts required for organizational audits conducted by third party auditing organizations (3PAOs) and writing system specific System Security Plans (SSPs). I also assisted the security management office with building and deploying a corporate intranet site. Using SharePoint designer 2013, I was able to provide a repository site for internal and external collaborations. The

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intranet site is used to retain corporate processes and policies, templates, new hire orientation, HR documents, proposal, resource and much more. My responsibilities for the SharePoint site included user account creation and management, along with assigning and modifying the appropriate permissions settings needed for the organization. In addition to implementing a corporate SharePoint repository site, I was assigned with the implementation of a collaboration site for customers and partners. My responsibilities for the customer SharePoint site included user account creations, elevated permissions management, and ensuring that application configurations protected and secured proprietary and confidential information. Human Resources – In working with the Human Resources team, I was responsible for conducting all non-technical staffing efforts from the posting of the position, to presenting new hire orientation paperwork. I would work with HR and the BMO to determine company needs and work to fulfill those needs. As part of my staffing responsibilities, I was responsible for writing corporate job descriptions and collecting submitted resumes in order to conduct interviews. Once the candidates that I reviewed were approved by management, I would schedule and conduct interviews with these candidates. Finally, I was also responsible for submitting paperwork for Federal background checks, reference checks, education verification and security clearance verification & validation, and completion of new hire paperwork.

Edaptive Systems — Owings Mills, MD Project Analyst .......................................................................................................................................................... 2011 – 2012

Responsibilities Performed and Experience Acquired

Compiling and developing monthly metrics reports Developing training sessions for corporate employees and sub-contractors

Creating customized databases for project specific purposes. . Facilitating customer meetings & discussions

Creating detailed and complex datasheets for project specific purposes Managing corporate Intranet & Extranet design and user maintenance.

Creating, updating and modifying project Schedules using MS Project Server Writing and developing corporate documentation such as SOPs

Position Summary: As a Project Analyst with Edaptive Systems, I was primarily responsible for maintaining and updating the project schedules of

projects I was assigned. Generally, the projects assigned involved working with sub and/or prime contractor project managers to assist them with project progress tracking and milestone completion. I would also assist these project managers with artifact collection, meeting facilitation and writing documentation. The main goal of the PMO was to provide high quality services and support to Edaptive’s project managers. The secondary responsibility held by all members of the PMO was to create corporate documentation and standardization practices. I worked with the PMO Manager and fellow teammates to develop critical documentation such as the organizational charter, standard operating procedures, corporate templates, and project specific templates. My responsibilities also included the design and maintenance of the Corporate Intranet and Extranet (SharePoint) sites. I was responsible for establishing user permissions for both internal and external company employees, creating and modifying user accounts, creating and modify company sites and libraries, and responsible for troubleshooting and resolving users having issues with the SharePoint site and would usually apply bug fixes and patches as they were released by Microsoft, and/or during the scheduled patching cycle. Finally, I was also responsible for gathering and reporting monthly and quarterly metrics reports to corporate executives. The metrics gathered were manually entered into a multi-tab excel spreadsheet requiring accurate and precise data input in order to accurately reflect critical organization information such as project issues, project growth, progress and many other key areas of interest.

Edaptive Systems — Owings Mills, MD Software Tester ......................................................................................................................................................... 2010 - 2011

Responsibilities Performed and Experience Acquired

Capturing testing metrics to provide visibility into the current state of the application.

Performing automated and manual system testing including integration & regression.

Conducting Integration, UAT, Regression, Smoke, Load & penetration testing. Providing quality assurance checks of system documentation relating to testing.

Entering and tracking system defects from discovery to successful fix & verification. Working with the development team to triage defect for inclusion into new builds.

Overseeing and leading the development team through application load/stress testing.

Writing customized test scenarios to effectively test the CMS DMEPOS System.

Position Summary: As a Software Tester with Edaptive Systems, I was responsible for multiple components of testing for a customized software

application build. The system named, Durable Medical Equipment Bidding System, of DBidS, was a software application developed to capture the Durable Medical Equipment (DME) suppliers’ information to participate in the bidding process.

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Following an annual release schedule, the DbidS application was undergoing system testing for a majority of the calendar year. There were multiple testing cycles that required detailed and complex testing scenarios to locate any defects or issues with the system. I began my work as a software tester by performing user acceptance testing (UAT) for previously developed test cases. Using HP Quality Center (QC) I would track and log the manual testing progress as I completed each test case. In addition to manual testing, I was also equipped with using HP Quick Test Pro (QTP). Using scripts developed by the test lead, I would execute all test cases assigned to ensure the functionality of the system was responding as normal. As I progressed I was introduced to Integration, Regression, and Unit Testing. Here I was responsible for ensuring that the functionality of the application was performing as expected, ensuring that any code changes, bug fixed, and/or any other modifications to the application had no alteration(s) on the system’s functionality, and ensuring that captured information was reporting accurate information, as expected, to the application’s database servers. The final type of testing that I was introduced to was System Load/Performance testing. For the DbidS system, the functional requirements of the system required load testing for 5,000 consecutive users. Using HP LoadRunner, I assisted the development team and project managers with monitoring and overseeing the successful completion of this requirement. Using customer test facilities, our team would deploy dummy data into the software application mimicking that of 5,000 consecutive users. As a supplementary element to the requirement, the sustainment was required to be at a minimum of 10 hours with an average of 3 second response times. Using Loadrunner’s graphical user interface (GUI), I was responsible for deploying virtual instances into the application at periodic rates until the maximum of 5,000 instances was reached. Upon the completion of the deployment, I monitored the information systems infrastructure for any components that were under heavy load resulting in system timeout and/or prolonged response times.

Edaptive Systems — Owings Mills, MD Helpdesk Technician ................................................................................................................................................. 2009 – 2010

Responsibilities Performed and Experience Acquired

Creating user accounts and procuring hardware for company new hires. Patching and monitoring user accounts on the corporate domain.

Creating/updating hardware inventory database for tracking purposes. Providing tier 1 – 3 helpdesk support for the DbidS application.

Issuing federal machines to necessary resources. Troubleshooting corporate hardware and software Issues.

Issuing machines and peripherals to corporate and subcontractor resources. Utilizing corporate helpdesk software to resolve employee issues.

Position Summary: As a Helpdesk Technician with Edaptive Systems I was responsible for resolving and/or troubleshooting issues for employees of the

organization. Working with a team, the Helpdesk would resolve user issues for all hardware owned by the company including the VoIP phone system, corporate/customer work stations, etc… As I progressed as a Helpdesk Technician, I was assigned with the creation of a database that could be used to track the issuance of all corporate and government issued software. Using access, I was able to create this database to successfully manage and track hardware distribution. Upon the completion of this database, I was assigned with monitoring and updating it to reflect the assignment of equipment. Part of overseeing the database was to write corporate policies and processes that needed to be followed when equipment was released. These processes and policies included detailed information on distributing, allocating, tagging, logging, and maintaining corporate and government resources. My responsibilities working within the corporate helpdesk also required the imaging of new customer machines that were procured. The image required changing BIOS settings to comply with customer requirements (e.g. disabling the machines WiFI capabilities) and required the machine to operate off the customer approved operating system (Windows XP). As a supplementary responsibility, I also provided Helpdesk assistance with the Durable Medical Equipment Bidding System (DbidS). As a helpdesk technician for DbidS, I provided application support for bidders accessing the system by relaying technical solutions to the prime contractor’s helpdesk. The prime would then further the assistance of the customer to provide resolution.

EDUCATION:

Carroll Community College Associate of Arts – Criminal Law ............................................................................................................................... In Progress

Francis Scott Key Sr. High School High School Diploma ................................................................................................................................................. 2004 - 2008