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Login Page To login to Andhra Bank Internet Banking one should have the following: • Login ID : Login ID is customers Customer ID • Login Password : Login Password will be sent through courier to

customer at the given communication address. • Transaction Password: Transaction password is to be collected from

the branch where the account is maintained.

Home Page The Home Page contains the following menus which will be highlighted in the top of screen. Accounts: This menu contains the following Sub menus: • Operative accounts • Deposit Accounts • Loan Accounts • All Accounts • Tax Deduction Inquiry

Click on any link to get the details of accounts under that category. To get some additional information about any account select the account from the dropdown list of accounts and choose any of the following option and click on Go button: • Quick View It will display the latest 10 transactions done in the

particular account. • Account Details It will display all details like Status, Customer Id,

Balance etc • Account Statement It will generate account statement in Excel/PDF

format.

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• Cheque Status Inquiry By giving the begin Cheque no. and end Cheque no. the status of the cheques can be seen. Online Stop payment facility is also available. Please note that even though the ‘Stop Payment’ is done online, the same should be confirmed by other methods of communication like Fax, visiting to branch etc. to avoid payment of Cheque.

• Clearing Instrument It will display the status of cheque which has been sent for clearing

• Lien Inquiry It will display Lien type, expiry date, Amount if any lien is marked to the account.

Payments: This option is used for online Bill Payment and contains the following Sub menus: • Alerts: Alerts option is having the following submenu:

o Pending Payments o Pending Presented Bills o Bills Awaiting Acceptance

• Payment: This menu is having the following submenus: o Payee Setup: Payee setup is used for viewing the details of the

payees and credit card. o View pending Payments o Search Payees o Payment to Retail Payee”, fills up the form and click on Pay button. o View Payments Made

• Bill Presentment • Payment History

FUND TRANSFERS Fund Transfers page consists of Self Fund Transfer and Third Party Transfer.

1. Self-Fund Transfers This menu is used to transfer fund from any self-linked account to another self-linked account. The sub-menus under Self Transfer are: • Fund Transfer • Status Inquiry • Pending Transfers: It will display all the schedule transfers

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After completing Fund Transfer one can take the cyber receipt by clicking on SAVE button. Please note that Fund Transfer in Internet Banking can be done in Indian Rupees only.

2. Third Party Transfer • Who is Third Party?

Third party is another Andhra bank customer account. • How to register an account for third Party Payment?

For the first time customer has to submit a prescribed application to the primary account branch for availing the third party funds transfer facility. This is only one time activity. This may take maximum five days. Once customer is enabled for third party transfer he can register and pay online. To register a third party account click on Funds Transfer-> Third party transfer-> Make Payment. A New page will be opened. Click on Add New Payee. A Registration form will be displayed to add a nonstandard payee and user has to enter Andhra Bank Account Number and reconfirm the Account Number. User has to click on validate button, system will validate and display message. After Validation system will prompt to enter the Payee city and nick name. The payee nick name should be of 20 characters without any special character including spaces. Click on Add Payee button. System will prompt the below message and ask to confirm. “You will be receiving a unique Online Authorization Code -OAC to your registered mobile number with the Bank. Kindly use the OAC for adding the payee." On click on Confirm button system will prompt to accept the term and condition to authorise the newly added payee. On receipt of OAC (Online Authorisation Code) user has to enter the received OAC and authorise the payee. How to do third Party payment? To make Third Party Payment go to Funds Transfer -> Third Party Transfer Make payment -> Click on make payment button at each respective payee->

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Enter Payment Amount. Payment can be made on the same day by making it Hot Payment (Click on the check box at the bottom) or it can be scheduled for some other future date by entering the particular date in the Payment Date field. Click on Pay. And confirm the transaction by entering the transaction password.

3. External Fund Transfer o Who is External Payee?

External payee is other than Andhra Bank customer within India. o How to register an account for External Fund Transfer payee?

To register an External Fund transfers go to Funds Transfer� External Fund Transfer click on Make Payment. Customer will be routed to main page of External fund transfer page. Options available on page are

� Add an External Payee � Make a Payment � Pending Payees � Registered Payees � Pending Payments � Payments made etc

On Clicking add an external payee, registration form will be displayed. User has to fill the entire mandatory fields (*) like Payee Name, Account Number, confirm account number ,select Either IFSC or bank city etc. Customer has to key in the Payee name without any special character, Account number and confirm the account number. It is to be ensured by the user on the correctness of the payee’s account number. The amount will be credited based on solely on the beneficiary account number. Beneficiary name will not be validated. Customer is facilitated to search the beneficiary branch based on bank name and city as well as based on IFSC code.

1. Searching beneficiary branch based on Bank Name and city

To search the branch, enter first three character of bank name exa: for HDFC Bank enter HDF and click on find button. List of banks matching with first three characters will be displayed and user has

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to select the appropriate bank. After selecting the bank, key in the first three character of city exa: for Hyderabad HYD and click on Find. User will be displayed with list of cities. After selecting the required city and clicking on find branch the available branches will be displayed. User has to select appropriate branch. 2. Searching Branch based on IFSC code: To get the branch based on IFSC code, enter the beneficiary IFSC code and click on Get Branch. User will be displayed with branch details of the IFSC code.

After getting the branch details select the Account type and click on Add payee. User will be displayed with beneficiary details. Click on Authorise payee to receive the OAC. Once the user enters the 5digit OAC received on his/her registered mobile number, the payee will be registered successfully and customer can make payment immediately.

Requests: Through Request menu one user can make different types of offline requests as well as can make query on requests. The following requests are available offline in internet banking: • Cheque Book Request • Transaction Password Request

Please note that, the requests made by user will be offline requests and will go to respective Relationship Manager, who in turn will execute the request.

The following request is available online in internet banking: Online Deposit Account opening:

1. 'Online opening of Term deposit’ facility is presently available for Retail Users only.

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2. Login into Internet banking ---->Click on 'Requests' Tab (available on menu bar) ---> Online deposit opening-->then the request page will be opened.

3. We are providing two types of deposits a. Reinvestment Deposit

i. Kalpataruvu Deposit('KTDGP') b. Fixed Deposit

1. Fixed deposit Monthly(FMOGP) 2. Fixed deposit Quarterly (FDOGP)

4. For knowing the valid amount and period for the required deposit type customer can click on Click Here which is available on the top of the deposit opening page.

5. Customer has to select the deposit type and Interest payment method and then fill the deposit amount, deposit period, Automatic renewal (Y or N),Debit account(Funds will be remitted from this account) fields and click on 'Submit'.

6. In the next page customer has to key in the user id and transaction password for authorizing the transaction.

7. On successful opening, customer will receive a successful message in a pop up window. On clicking OK 'Acknowledgement Slip' will be displayed with all the relevant details like newly opened deposit account, rate of Interest etc.

8. Customer can Print/Save the slip. The customer can also get the details by visiting 'Requests Tab'-->'Query on Requests'(available on left side)--Retrieve--->Click on ‘Details’. --->The newly opened deposit details will be available in 'Output Data'

i. The deposit receipt along with application form and nomination request will be sent by the branch to the Customer by courier.

9. The newly opened deposit account will be visible after one day in Internet banking.

Mails: User can send mails to Relationship Manager (RLM) and receive similarly communications from him using this facility. The following options are available:

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• Inbox: All incoming mails will be available here. The mails are sent by Relationship Manager only.

• Sent Mails: Mails sent by user will be available here. Please note that user can send mails to Relationship Manager only.

• Trash: All mails deleted by user will be available here. Please note that user cannot delete the mail completely. It can be send to trash only.

• Compose Mail: User can write new mails here. • RM Mail Alerts Inbox: All alerts received from Relationship Manager will be

stored here. • Folders: Various folders are available to sort and store mails, as per

user’s convenience. User can sort and store mails in this folder according to his /her convenience.

Customize: Customize menu is used to change Login/Transaction Password: User can change his Login password as well as Transaction password.

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Java Disabled in Browser Java can be downloaded from the link provided at the Andhra Bank Internet Banking home page i.e.

https://www.onlineandhrabank.net.in . If Java is not enabled in the web browser or If Java is already installed but

do not work, you may need to enable the Java through your web browser. Please follow these instructions to

enable Java though your Web browser:

Internet Explorer

1. Click Tools and then Internet Options 2. Select the Security tab, and select the Custom Level button 3. Scroll down to Scripting of Java applets 4. Make sure the Enable radio button is checked 5. Click OK to save your preference 6. Go to Tool and then Internet Options 7. Goto General Tab 8. Delete Temporary files,history,cookies,saved password etc 9. And reset the web settings available in Tools� Internet Options�Advance Tab (IE7,8,9) and Program

tab (IE6)

Firefox

1. Start Mozilla Firefox browser or restart it if it is already running 2. At the top of the browser, select the Firefox button (or Tools menu in Windows XP), then Add-ons

The Add-ons Manager tab will open. 3. In the Add-ons Manager tab, select Plugins 4. Click Java (TM) Platform plugin to select it 5. Click on the Enable button (if the button says Disable, Java is already enabled)

***End of Document ***

Last Update Date: Nov 2011