MARK M. ANDERSEN156 Main St., Hanover, MA 02339 / Home: 781-826-2111 / Cell: 508-776-0905 / markandersen7@verizon.net

OPERATIONS LEADERSHIP PROFILE: DIRECTOR / MANAGER LEVEL

Over 20 years of experience in Operations Management, including management of Warehousing, Distribution, Merchandising, and Shipping/Receiving functions. Year-over-year success in reducing costs (5-

25%) and improving processing times while maintaining quality and safety excellence goals.

Results-proven professional with advanced skills in planning and managing complex operations, including high-growth, relocation, and shutdown environments. Forward-thinking leader who champions a strategic, innovative approach to operations growth, including change management principles, technology solutions, and process redesign. Motivational coach and mentor; key liaison and point-of-contact for escalated issues. Core Skills:

Continuous Process Improvement (CPI) Strategies Employee Training, Mentoring & Motivation Diverse Team Building, Scheduling & Leadership Organizational Mission & Vision Development Procedures/Goals Development & Implementation Time Management and Workflow Prioritization Budget Planning, Development & Administration Product Movement Controls Implementation Project Lifecycle Management & Coordination Technology Solutions to Operational Problems

PROFESSIONAL EXPERIENCE

TriMark United East – South Attleboro, MA – Restaurant SuppliesDistribution Operations Manager, March 2012-Present

In charge of entire 2 shift Distribution operation including receiving, picking, shipping, inventory control, returns and scheduling of delivery drivers and routes. This situation gave me the opportunity to put all of my core skills to use to improve and advance the operation at all levels including:

HR Employee relations Education and training of staff on system usage, control and improvements Analysis and Justification’s for numerous improvements, including but not limited to spearheading the process to

purchase 3rd party software to streamline and improve accuracy of outgoing UPS shipments, RF printers for improvements in the receiving process, strapping tables and packaging improvements for reducing shipping costs.

ARTCO – Canton, MA - Printing and Mail ServicesManager, Warehouse, December 2010-March 2012

Hired to implement bar coded inventory system. Learned systems capabilities, organized and documented existing inventory, documented procedures for using system, created processes and trained personnel on proper usage. Completed goal in 4 months with minimal expenditures and no overtime or temp help.

ARAMARK / WEARGUARD – Norwell/Hanover, MA., 1988-2010Manager, Hanover Warehouse Facility, 2007-2010

Directed all activities within 200,000 sq. ft. building with 6 different departments (Warehousing & Receiving, Returns, Quality Control, Order Picking & Packing, Multi Pack, and Tailoring). Managed, mentored, and evaluated team of 5 supervisors and 70 employees, reporting to the Facility Director.

Successfully managed 200,000 sq. ft. facility with $175 million in processed orders and a $60 million inventory.

Reduced time from return to shelf for product from 5 or more days to 2 by combining keying of return process with return-to-stock. Concurrently decreased cost per piece in the department by 5% with zero major expenditures in technology or materials.

Lowered return-to-stock time and associated costs by 25% through implementing direct tagging system of returned goods, resulting in increased space utilization and decreased costs for repackaging product.

MARK M. ANDERSEN – PAGE 2 Home: 781-826-2111 / Cell: 508-776-0905 / markandersen7@verizon.net

PROFESSIONAL EXPERIENCE, continued

Addressed inventory overflow issue by leasing space in a nearby building and co-creating reporting to manage inventory without affecting Operations fulfillment and visibility for Merchandising and Accounting.

Controlled inventory movement and reporting, shipments to Reno facility, vendor interactions, and product movement during shutdown/transition operations over a 1.5-year period, allowing decommissioning to take place to meet lease expiration. Additionally managed transition of clean room inventory to Georgia.

Manager, ARAMARK / WEARGUARD - North East Rental Distribution Center & Warehouse Operations, 1996-2007

Oversaw Warehousing, Clean Room, and North East Distribution Center for Aramark Rental (servicing 6 N.E. Market Centers), representing 200,000 sq. ft. distribution facility and rental replenishment operations. Directed supervisor and 23 employees in the NEDC as well as 3 supervisors and 30 employees in the warehouse, receiving $90 million in products from vendors at peak. In charge of annual budgeting and daily/weekly/monthly reporting on service, cost, quality, and fulfillment. Managed inventory, shipping/receiving, packaging/labeling, and all other product activities.

Implemented series of improvements over an 11-year period that led to cost reductions, productivity improvements, and quality excellence on $150 million in processed sales and $30 million in inventory.

Implemented 3rd shift within warehouse that improved service, reduced need for capital expenditures on forklift equipment, and expedite activities on next-day replenishment needs.

Contributed to 20% cost reduction and stabilization of workforce through change in workflow layout and addition of incentive system to increase productivity.

Worked with IT to develop system method for identifying buy-to-back-order product at receiving stations and directing to picking areas, eliminating delays and reducing time to customer by average of 2 days. Additionally recommended improvement in management of SKUs, reducing time and handling costs.

Decreased case split workload 25% by coordinating profiling of active pick area, requesting reports created by IT that provided flexibility and accessibility in profiling determinations.

Operations Manager, ARAMARK / WEARGUARD - King Size/E.T. Wright, 1993-1996

Managed 2 companies concurrently: King Size, with mail order sales of $25 million, and E.T. Wright, with sales of $8 million. Led team of 5 supervisors and 60 employees (reporting to the President of King Size), administered annual budget, and oversaw all day-to-day operations from receipt of product to shipping.

Managed sale of the business in 1996 to Brylane, coordinating movement of inventory with zero service interruptions and handling the elimination of positions with tact, compassion, and professionalism.

Reduced costs 10% on corrugated through annual usage quotes and bulk purchasing. Developed and implemented gain sharing incentive program to reward employee performance; implemented Excel spreadsheet labor tracking to improve labor costs.

Eliminated need for active pick locations, optimized space utilization, reduced costs for bi-annual physical inventory by $2,500, and created ultimate inventory control as the physical inventory swing dropped from $30,000 to zero through collaboration with IT on active overstock pick program within order fulfillment system.

Supervisor, WEARGUARD - Retail Inventory Control Department, 1988-1993

Initially hired as Picker and earned promotion to Lead within 5 months and Supervisor at end of 1st year. Oversaw 1st shift picking operation for 2 years, managed Retail Inventory Control Department for 2 subsequent years (overseeing physical inventories of 100 retail stores), and supervised Retail Replenishment area for 2 years.

Reduced time for physical inventory from 8 to 4 hours, decreased costs by 25%, and improved accuracy by 20%.

MARK M. ANDERSEN – PAGE 3 Home: 781-826-2111 / Cell: 508-776-0905 / markandersen7@verizon.net

PROFESSIONAL EXPERIENCE, continued

Gained initial experience in managing department shutdown following sale of retail stores to J. Baker, coordinating efforts with the J. Baker Group and managing impacted employees.

EDUCATION & CREDENTIALSAssociates Degree in Business, 3.85 G.P.A.Quincy College, Quincy, MAProfessional TrainingForklift Training, Massachusetts Safety Council; Leadership Development Program, AramarkTechnology Skills SummaryMicrosoft Office applications, WMS (Warehouse Management Systems), PKMS WMS, Time Track, ADP, Lawson M3, Enterprise