7/28/2019 and Support

1/4

IBM Software

Use sotware upgrade

and support to gaincompetitive advantageTen reasons to renew your IBM Software Subscriptionand Support

7/28/2019 and Support

2/4

2 Use software technology and support to gain competitive advantage

Access the latest IBM innovations and

expertiseIBM Sotware Subscription and Support is a comprehensive

product upgrade and technical support solution or your sotware.

Delivered with each new sotware license and renewed annually,

Sotware Subscription and Support provides online access to

new versions and releases o your installed sotware as they are

developed. You also get access to industry-leading technical sup-

port when and how you need it. Together, Sotware Subscription

and Support can translate into a competitive advantage.

Help ensure that the sotware you have never grows old

Access product and capability enhancements throughout the

product liecycle. IBM spends more than USD 6 billion in

research and development annually. Its product developers in

more than 60 global laboratories deliver hundreds o sotware-

enhanced products. Learn about new IBM sotware releases and

eatures here.

Capitalize on new sotware eatures, unctions and

capabilities

Take advantage o solid business benets by downloading new

versions and releases o your licensed IBM sotware. Migrating

rom older to newer versions o IBM sotware can provide mea-

surable results,1 including increased productivity and reductions

in cost and time. You can access product enhancements, new ea-

tures and capabilities via Passport Advantage Online.2 And when

you request eNotications, youll be among the rst to know

when something new is available.

Connect with IBM support 24x7

Available around the clock, dedicated IBM technical support spe-

cialists leverage their in-depth knowledge and technical exper-

tise to help ensure that your sotware deploys smoothly and

runs eciently.

Receive an integrated and customized support

experience

Access web tools and resources virtually anytime you need them

via the IBM Support Portal, which you can nd here. Choose

rom sel-help, orums, downloads, troubleshooting and the IBMSupport Assistanta complimentary sotware oering that pro-

vides you with a workbench to help with problem determination.

Spend less time searching and more time ocusing on your sup-

port responsibilities.

Resolve support issues rapidly

With the online Service Request tool, available here, designated

members o your sta can open, update and report on service

requests (ormerly called problem management records, or

PMRs). You also have the fexibility to determine who in your

organization can access the tool.

http://www.ibm.com/software/lotus/passportadvantage/software_subscription_support_new.htmlhttp://www.ibm.com/support/entry/portal/Overview/Software/Software_support_(general)http://www.ibm.com/support/servicerequest/Home.actionhttp://www.ibm.com/support/servicerequest/Home.actionhttp://www.ibm.com/support/entry/portal/Overview/Software/Software_support_(general)http://www.ibm.com/software/lotus/passportadvantage/software_subscription_support_new.html

7/28/2019 and Support

3/4

IBM Software 3

Determine your own severity level

You know your business better than anyone. Thats why IBM

believes you should dene a problems severity level based on

how the issue aects your business.

Help manage IT cost and budget or the uture

Stick to your budget with predictable costs. Tied to an anniver-

sary date, your annual IBM Sotware Subscription and Support

renewal is an expense you can build into your budget. I you arean IBM Passport Advantage client, you can automatically accrue

points with every renewal to help you achieve higher volume dis-

count levels.

Maximize buying power with volume discounts

When you renew your Sotware Subscription and Support under

the terms o your IBM Passport Advantage agreement, you earn

points toward higher volume discounts and lower overall costs.

IBM Passport Advantage Express clients can reap the same ben-

ets by enrolling in Passport Advantage or by migrating Passport

Advantage entitlements to an existing Passport Advantage agree-

ment. Learn more about Passport Advantage Express and Pass-port Advantage migration benets here.

Choose the upgrade cycle thats right or you

Enhanced 5+3 support provides more fexibility: you can expect

a minimum o ve ull years o standard (deect and nondeect)

technical support or your sotware rom the date a product ver-

sion or release was made generally available by IBM. You also

have the option to purchase support extensions or at least an

additional three years ollowing a products end-o-support date.

The bottom line: you can decide whether and when to upgrade

to a newer version or release on your own timeline, without

acing the risk o running out o support beore youre ready

to upgrade. View our new policy inormation here.

Extend your Sotware Subscription and Support bene-fts with proactive, preventive, personalized support

Complement your existing Sotware Subscription and Supportwith the IBM Sotware Accelerated Value Program. By working

with an assigned team that understands your business, you can

identiy ways to reduce costs and enhance productivity while

improving your environment, sta skill set and processes to acili-

tate aster deployment, liecycle leadership, risk mitigation and

more. Plus, you can build your Accelerated Value Program con-

tract to create a combination o services that ts your needs and

your budget. You can read more about the Accelerated Value

Program here.

Why IBM Software Subscription and

Support?Your IBM sotware is a business-critical asset, and maintaining

IBM Sotware Subscription and Support is one o the most cost-

eective ways to protect your investment today and maximize

return on your investment going orward. Take advantage o

upgrades and unrivaled technical support. Extend the value your

sotware delivers year in and year out. Renew your IBM Sotware

Subscription and Support.

For more informationTo learn more about IBM Sotware Subscription and Support,

contact your IBM sales representative or an authorized IBM

Business Partner, or visit:

ibm.com/software/subscriptionandsupport

http://www-01.ibm.com/software/lotus/passportadvantage/migratetopassportadvantage.htmlhttp://www.ibm.com/software/lotus/passportadvantage/supportlifecycleextended.htmlhttp://www.ibm.com/software/support/acceleratedvaluehttp://www.ibm.com/software/subscriptionandsupporthttp://www.ibm.com/software/subscriptionandsupporthttp://www.ibm.com/software/subscriptionandsupporthttp://www.ibm.com/software/support/acceleratedvaluehttp://www.ibm.com/software/lotus/passportadvantage/supportlifecycleextended.htmlhttp://www-01.ibm.com/software/lotus/passportadvantage/migratetopassportadvantage.html

7/28/2019 and Support

4/4

Copyright IBM Corporation 2013

IBM CorporationSotware GroupRoute 100Somers, NY 10589

Produced in the United States o AmericaMay 2013

IBM, the IBM logo, and ibm.com are trademarks o International BusinessMachines Corp., registered in many jurisdictions worldwide. Other prod-uct and service names might be trademarks o IBM or other companies. Acurrent list o IBM trademarks is available on the web at Copyright andtrademark inormation atibm.com/legal/copytrade.shtml.

This document is current as o the initial date o publication and may bechanged by IBM at any time. Not all oerings are available in every coun-try in which IBM operates.

THE INFORMATION IN THIS DOCUMENT IS PROVIDED AS ISWITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUD-ING WITHOUT ANY WARRANTIES OF MERCHANTABILITY,FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTYOR CONDITION OF NON-INFRINGEMENT. IBM products are war-ranted according to the terms and conditions o the agreements under whichthey are provided.

1 Based on standard IBM sotware testing results2 I you are the authorized person to do that or your company

Please Recycle

SWB14048-USEN-00

http://www.ibm.com/legal/copytrade.shtmlhttp://www.ibm.com/legal/copytrade.shtmlhttp://www.ibm.com/legal/copytrade.shtml