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Anatomy of a Connected ProductKris Gorrepati, SAP

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Great Connected ProductsSome Examples

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What Makes a Connected Product Great

Know about you

Intelligent

Can predict problems

They can take action autonomously on your behalf (sometimes)

Constantly learning and improving

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How Connectedness Can Make a Product Great

Continuously improve products, even when they are being used

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How Connectedness Can Make a Product Great

Provide better customer service

Yes. that’s a customer

service person

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How Connectedness Can Make a Product Great

Help use resources efficiently

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How Connectedness Can Make a Product Great

Redefine a product and change industries

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Connected Products are Transforming Industries

AgricultureHome Automotive

Medical Devices

Industrial Machinery

Mining

Fashion

Next..

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Reimagining Business Processes and Systems for Connected Products

Connected Product

Product Development

Continuous improvement with firmware updates

ManufacturingSerialized manufacturing

Product traceability

Supply ChainReplenishment based on

actual consumptionReal-time inventory

trackingCustomer

ServiceDirect access to product /

serviceInstant access to product

historyReal-time resolution

MaintenanceFailure prediction

Adjust maintenance schedule

Spare parts inventory

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Connected Experience

Anatomy of a Connected Product

Connected Product

GatewayData acquisition /

control

sensor

Measurement / Event Data

MaintenanceComplex Event Processing

Connected Product

Intelligence Customer

engagement Product performance

monitoring Failure prediction Performance

optimization

Networking

Field Service

Inventory Mgmt.

Customer Support

Product Lifecycle

Mgmt.

Billing / Commerce

Microcontroller / Processor

Firmware

Actuator

Mobile App

Browser