7/26/2019 Analysis Worskeet Boxed

1/2

Pre Intermediate 4

Analysis - letter of complaint

1

Which is more appropriate? Letter 1 Letter 2

Why?

3

2

These are extra expressions. Where in the letter should they be? Tick

the correct box.

Paragraph1

Paragraph2

Paragraph3

Paragraph 4

1. I am writing to express

my dissatisfaction with the

quality of the service

provided by your centre.

2. I demand an immediate

replacement or a full

refund or I shall be forced

to ta!e the matter further.

". I spo!e to the teacher

about it but he refused to

explain the grammar point

again.#. I would appreciate if the

bro!en chairs could be

replaced as soon as

possible.

Look at the letters and match the following heading to the

paragraphs

$aragraph 1 a. %uggest what should be done

$aragraph 2 b. state reasons for writing

$aragraph " c. state what you did

$aragraph # d. state complaint&s' in detail

7/26/2019 Analysis Worskeet Boxed

2/2

Pre Intermediate 4

Analysis - letter of complaint

!ead the following sentences and match words in bold to the correct

de"nition.

1. To begin with in your brochure it stated that there would be no more

than eighteen students in one class.2. #owe$er there are twenty students in my son(s class.". %oreo$er the classroom facilities are in a neglected condition.#. To sum up the low quality of the course does not correspond to the

standard you promised in your advertisement.

a. to give more reasons for your argument

b. to start presenting ideas.

c. to summarise the content of the letter.

d. to contradict two ideas.

&

'(ill in the gaps with the correct linker )to begin with * howe$er *

moreo$er * to sum up+

1. I was told I had to register before I )oin a course. ********************

when I went to the centre the customer services( representative told me

it was not important.2. I have a lot of problems with my boo!. ******************** the page

numbers are missing. ************************* the copy I received is old

and loo!s li!e it has been used before.". ******************** this has been a terrible experience for me and I